Ya'ax Hotel Boutique

5 stars out of 5
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Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.

Calle 57 461 Centro, Merida City Center, Merida, Mexico, 97000

Highlights

Sparkling clean

Sparkling clean - Guests have rated this property 9.0/10 on cleanliness

Front desk [24-hour]

Front desk [24-hour]

Excellent room comfort & quality

- Guests have rated this property 9.3/10 on room comfort and quality

Free Wi-Fi in all rooms!

Daily housekeeping

Facilities

Free Wi-Fi

Swimming pool

Free parking

Spa

Front desk [24-hour]

Restaurants

Bar

Massage

About us

Conveniently situated in the Merida City Center part of Merida, this property puts you close to attractions and interesting dining options. This 5-star property is packed with in-house facilities to improve the quality and joy of your stay.
Room comfort and quality 9.3
Cleanliness 9.0
Location 8.8
Facilities 8.7

Based on 229 verified reviews

Room comfort and qua...

9.3

Cleanliness

9.0

Location

8.8

Facilities

8.7

Service

8.7

Value for money

8.3

See map
Exceptional for walking
More details on walking
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There are 61 places in walking distance!

Parking
FREE
Walkable places
Galeria Merida
140 m
Museo de Arte Popular de Yucatán
160 m
Parque de La Mejorada
190 m
Iglesia La Mejorada
310 m
Turitransmérida
360 m
Closest landmarks
Main Post Office
250 m
Tourist Information Center
440 m
KY60
440 m
Artesanaria
460 m
Iglesia de Jesús
460 m

Good to know

Value for money8.3
Location rating8.8

Rooms available at Ya'ax Hotel Boutique

Exceptional
Room comfort & quality

9.3

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Based on 179 reviews from verified travelers

King Suite
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  • Room size: 24 m²/258 ft²
  • Garden view
  • 1 king bed
Enter dates to see prices
Deluxe Double Room
...
  • Room size: 18 m²/194 ft²
  • Garden view
  • 1 double bed
Enter dates to see prices
Deluxe Room
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  • Room size: 20 m²/215 ft²
  • Garden view
  • 1 king bed
Enter dates to see prices
Deluxe Twin Room
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  • Room size: 19 m²/205 ft²
  • Outdoor view
  • 2 double beds or 1 queen be...
Enter dates to see prices
Deluxe Queen Room
...
  • Room size: 18 m²/194 ft²
  • Garden view
  • 1 queen bed
Enter dates to see prices
Junior Queen Room
...
  • Room size: 18 m²/194 ft²
  • 1 queen bed
  • 1 queen bed
Enter dates to see prices
Deluxe Room, 1 Queen Bed
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  • Room size: 18 m²/194 ft²
  • 1 queen bed
  • 1 queen bed
Enter dates to see prices
Suite
...
  • Room size: 24 m²/258 ft²
  • 1 king bed
  • 1 king bed
Enter dates to see prices
Deluxe Room, 1 King Bed
...
  • Room size: 20 m²/215 ft²
  • 1 king bed
  • 1 king bed
Enter dates to see prices
Junior Room, 1 Queen Bed
...
  • Room size: 18 m²/194 ft²
  • 1 queen bed
  • 1 queen bed
Enter dates to see prices

Frequently asked questions

Experience your trip the ideal way with a beverage in your hand at Ya'ax Hotel Boutique's bar available right in front of your doorstep for whenever you need a drink or two.

While relaxing at Ya'ax Hotel Boutique, you can delight in the swimming pool facility to get your day started the best way with a splash for a stimulating morning or evening.

While remaining at Ya'ax Hotel Boutique, start off your vacation by checking out the closest attractions that are within walking distance to the property which include Galeria Merida, Museo de Arte Popular de Yucatán, and Parque de La Mejorada.

Ya'ax Hotel Boutique can converse in 2 languages and supports popular languages such as English and Spanish for guest visitors traveling to this property. Please refer to the 'Amenities and facilities' section and in the 'Languages spoken' category to find out what different languages this property supports.

100.0% of our past guest ratings have given a positive review and comments about this property's beds. You can look up on more detailed customer reviews, and comments for Ya'ax Hotel Boutique down in the review section.

80.0% of our past guest evaluations have given an optimistic review and remarks about this property's food. You can look up on more detailed customer reviews, and comments for Ya'ax Hotel Boutique down in the review.

100.0% of our verified customer evaluations have given a positive appraisal and comments about this property's wellness amenities. You can look up on more detailed customer reviews, and comments for Ya'ax Hotel Boutique down in the review section.

Verified couple travelers that have stayed at this property have given Ya'ax Hotel Boutique an average rating of 8.8. You can look up on more specific customer assessments, and feedback by filtering for a specific type of verified guest travelers down in the review section.

Verified families with young children that have stayed at this property have given Ya'ax Hotel Boutique an average rating of 9.1. You can look up more descriptive customer reviews and remarks by filtering for a specific type of verified travelers down in the review section.

More about Ya'ax Hotel Boutique

More about Ya'ax Hotel Boutique

Experience Luxury and Tranquility at Ya'ax Hotel Boutique in Merida, Mexico

Welcome to Ya'ax Hotel Boutique, a 5-star haven of luxury and tranquility nestled in the heart of Merida, Mexico. With its impeccable service, stunning architecture, and attention to detail, this boutique hotel offers an unforgettable experience for discerning travelers. Check-In and Check-Out: At Ya'ax Hotel Boutique, check-in begins at 03:00 PM, allowing you to settle in and start your vacation at your own pace. The warm and friendly staff will be there to greet you upon arrival, ensuring a seamless and hassle-free check-in process. When it's time to bid farewell to this enchanting retreat, check-out is until 11:00 AM, giving you ample time to savor your last moments in this serene oasis. Child Policy: Please note that Ya'ax Hotel Boutique does not allow children to stay free of charge. However, the hotel offers a range of amenities and services to cater to families traveling with little ones. Extra charges may apply, so be sure to check with the hotel when making your reservation. With its prime location, luxurious accommodations, and impeccable service, Ya'ax Hotel Boutique is the perfect choice for those seeking a truly unforgettable stay in Merida, Mexico. Whether you're exploring the city's rich history and culture or simply seeking relaxation and rejuvenation, this hotel will exceed your every expectation. Book your stay at Ya'ax Hotel Boutique today and immerse yourself in the ultimate luxury experience.

Unwind and Indulge at Ya'ax Hotel Boutique's Entertainment Facilities

At Ya'ax Hotel Boutique, we believe that relaxation and enjoyment go hand in hand. That's why we offer an array of entertainment facilities that are sure to leave you feeling rejuvenated and pampered. Step into our stylish bar and sip on a refreshing cocktail while mingling with fellow guests. Whether you prefer a classic mojito or a unique signature creation, our skilled mixologists are ready to craft the perfect drink for you. If you're in need of some much-needed relaxation, our massage and spa services are just what you need. Indulge in a soothing massage that will melt away your stress and tension, leaving you feeling completely refreshed. Our skilled therapists are trained in a variety of techniques, ensuring that you receive a personalized treatment that meets your specific needs. For those who love the outdoors, our beautifully landscaped garden is the perfect place to unwind and reconnect with nature. Take a leisurely stroll and admire the vibrant flowers and lush greenery. Find a quiet spot to sit and read a book or simply enjoy the tranquility of your surroundings. Our garden provides a serene escape from the hustle and bustle of everyday life. At Ya'ax Hotel Boutique, we believe that entertainment is an essential part of any memorable stay. Whether you choose to sip cocktails at our bar, indulge in a relaxing massage, or explore our enchanting garden, you're sure to find the perfect way to unwind and indulge at our entertainment facilities.

Unwind and Stay Active at Ya'ax Hotel Boutique's Sports Facilities

At Ya'ax Hotel Boutique, we understand the importance of staying active and maintaining a healthy lifestyle even while on vacation. That's why we offer an array of top-notch sports facilities that are sure to cater to all your fitness needs. Our outdoor pool is the perfect spot to take a refreshing dip and soak up the sun. Whether you want to swim laps to get your heart rate up or simply relax and unwind by the water, our pool offers a serene and inviting atmosphere. With its crystal-clear waters and comfortable loungers, it's the ideal place to escape the hustle and bustle of everyday life and enjoy some well-deserved relaxation.

Convenience Facilities at Ya'ax Hotel Boutique

At Ya'ax Hotel Boutique, we strive to provide our guests with the utmost convenience and comfort during their stay. Our range of convenience facilities ensures that all your needs are met, allowing you to relax and enjoy your time in Merida, Mexico. One of the key convenience facilities we offer is our laundry service. Whether you're traveling for business or pleasure, you can trust our professional staff to take care of your laundry needs, ensuring that you always have fresh and clean clothes throughout your stay. Additionally, our daily housekeeping service ensures that your room is kept tidy and immaculate, allowing you to fully unwind and enjoy your time in our hotel. For those who prefer to dine in the comfort of their room, our room service is available to cater to your culinary desires. Indulge in a delectable meal or enjoy a refreshing drink without having to leave the comfort of your room. We also provide safety deposit boxes for your peace of mind, allowing you to store your valuables securely. Stay connected with our complimentary Wi-Fi, available in all rooms and public areas. Whether you need to catch up on work emails or simply browse the internet, our high-speed internet connection ensures that you're always connected. Furthermore, our luggage storage and dry cleaning services are available to make your stay hassle-free, allowing you to explore Merida without the burden of heavy bags or worrying about laundry. At Ya'ax Hotel Boutique, we prioritize your convenience and aim to provide you with a seamless and enjoyable stay. From our laundry service to room service, safety deposit boxes to complimentary Wi-Fi, we have all the facilities you need to make your stay in Merida truly exceptional.

Convenient Transport Facilities at Ya'ax Hotel Boutique

At Ya'ax Hotel Boutique, we understand the importance of convenient transport options for our guests. Whether you're looking to explore the vibrant city of Merida or embark on exciting tours around the region, we have you covered. Our hotel offers a range of transport facilities to ensure a hassle-free and enjoyable stay. For guests who prefer to explore on their own, we provide a car park free of charge. You can rest easy knowing that your vehicle is safe and secure while you venture out to discover the wonders of Merida. Our spacious car park offers ample space for your vehicle, making it convenient for you to come and go as you please. Additionally, if you're interested in exploring the city's highlights and attractions, our friendly staff can assist you in arranging tours. From ancient Mayan ruins to vibrant markets and colonial architecture, there's so much to see and experience in Merida. Let us help you plan your itinerary and make the most of your stay at Ya'ax Hotel Boutique.

Indulge in Exquisite Dining at Ya'ax Hotel Boutique

At Ya'ax Hotel Boutique, guests can embark on a culinary journey that is sure to tantalize their taste buds. The hotel boasts a stylish and sophisticated restaurant that offers a delectable menu inspired by the rich flavors of Mexican cuisine. With its elegant ambiance and attentive service, dining at the hotel's restaurant is a truly unforgettable experience. For those who prefer to dine in the comfort of their own room, Ya'ax Hotel Boutique also offers convenient room service. Guests can enjoy a sumptuous meal delivered right to their doorstep, allowing them to savor the flavors of Mexico without leaving the comfort of their room. To ensure a seamless and enjoyable stay, Ya'ax Hotel Boutique provides daily housekeeping services. Guests can rest assured that their dining area will always be clean and tidy, allowing them to fully relax and enjoy their meals. Whether you choose to dine at the restaurant or indulge in room service, the dining facilities at Ya'ax Hotel Boutique are designed to enhance your stay and create a memorable culinary experience.

Luxurious and Comfortable Rooms at Ya'ax Hotel Boutique

Experience the ultimate in luxury and comfort at Ya'ax Hotel Boutique in Merida, Mexico. With a range of room types to choose from, including Deluxe Double Rooms, Deluxe Queen Rooms, Deluxe Rooms, Deluxe Twin Rooms, and King Suites, there is something to suit every traveler's needs. The Deluxe Double Rooms offer a cozy retreat with their 18 square meters of space and comfortable Double Bed. For those seeking a little more space, the Deluxe Queen Rooms provide the same 18 square meters but with a luxurious Queen Bed. The Deluxe Rooms offer a touch of elegance with their 20 square meters and plush King Bed. Traveling with a group or family? The Deluxe Twin Rooms are the perfect choice, offering 19 square meters of space with either 2 Double Beds or 1 Queen Bed. And for the ultimate indulgence, the King Suites provide a spacious 24 square meters and a lavish King Bed. By booking these exquisite rooms on Agoda, you can enjoy the best prices and a hassle-free experience. Agoda guarantees the lowest rates, ensuring that you get the best value for your money. With Agoda's easy-to-use platform, you can conveniently browse and book your preferred room type at Ya'ax Hotel Boutique with just a few clicks. So why wait? Book your stay now and experience the luxury and convenience that Ya'ax Hotel Boutique has to offer.

Discover the Vibrant Merida City Center

Immerse yourself in the vibrant culture and rich history of Merida City Center, located in the heart of Merida, Mexico. This bustling district is a captivating blend of colonial architecture, colorful streets, and lively markets, offering a truly authentic Mexican experience. As you explore the city center, you'll be enchanted by the grandeur of the historic buildings that line the streets. Marvel at the stunning facades of the Cathedral of Merida, a magnificent example of Spanish Renaissance architecture. Take a leisurely stroll along Paseo de Montejo, a tree-lined boulevard adorned with elegant mansions and charming cafes. Indulge your senses at the local markets, such as the bustling Lucas de Galvez Market. Here, you can immerse yourself in the sights, sounds, and aromas of traditional Mexican cuisine and local produce. Don't miss the opportunity to savor Yucatecan specialties like cochinita pibil, a delicious slow-roasted pork dish, or try refreshing beverages like horchata or agua de chaya. Merida City Center also offers a wealth of cultural attractions, including art galleries, museums, and theaters. Visit the Palacio Canton, a stunning neoclassical building that houses the Museum of Anthropology and History, showcasing the region's rich Mayan heritage. Catch a performance at the Teatro Jose Peon Contreras, a beautifully restored theater that hosts a variety of concerts, plays, and dance performances. After a day of exploration, unwind in the charming ambiance of Ya'ax Hotel Boutique. Located in the heart of Merida City Center, this boutique hotel offers comfortable and stylish accommodations, attentive service, and modern amenities. With its prime location, you'll have easy access to the city's top attractions, making it the perfect base for your Merida adventure.

Convenient Transportation Options from Merida Airport to Ya'ax Hotel Boutique

Welcome to Ya'ax Hotel Boutique, a charming and stylish accommodation nestled in the heart of Merida City Center, Mexico. When it comes to reaching the hotel from the nearest airport, you have a few convenient transportation options to choose from. If you are arriving at Manuel Crescencio Rejón International Airport, located just 7 kilometers away from Ya'ax Hotel Boutique, the easiest and most hassle-free way to reach the hotel is by taking a taxi. Taxis are readily available outside the airport terminal, and the journey to the hotel typically takes around 15 minutes, depending on traffic. The taxi ride offers a comfortable and convenient way to start your stay in Merida. Another option is to book a private airport transfer in advance. This ensures a seamless and personalized experience, as a professional driver will be waiting for you at the airport and will take you directly to Ya'ax Hotel Boutique. This option is especially convenient if you have a lot of luggage or prefer the convenience of a pre-arranged transfer. No matter which transportation option you choose, you can look forward to a smooth and enjoyable journey from the airport to Ya'ax Hotel Boutique, where comfortable rooms, friendly staff, and a central location await you. Start your Merida adventure right by choosing this charming boutique hotel as your accommodation.

Discover the Rich Cultural Heritage of Merida at Ya'ax Hotel Boutique

Located in the heart of Merida, Ya'ax Hotel Boutique offers guests the perfect base to explore the rich cultural heritage of this vibrant city. Just a short stroll away, you will find Parque Centenario, a charming park that is perfect for a leisurely walk or a picnic under the shade of the trees. Immerse yourself in the history of Merida by visiting the iconic Merida Cathedral, a magnificent architectural masterpiece that showcases stunning colonial design and houses beautiful religious artifacts. For art enthusiasts, the Museo de Arte Popular de Yucatán is a must-visit. This museum showcases an impressive collection of Yucatecan folk art, including colorful textiles, intricate pottery, and vibrant paintings. Plaza de Toros de Merida, the city's bullfighting arena, offers a unique glimpse into the traditional sport and cultural significance it holds in the region. If you're interested in delving deeper into Mayan history, the Gran Museo del Mundo Maya is just a short distance away. This modern museum houses a vast collection of artifacts, exhibits, and interactive displays that provide a fascinating insight into the ancient Mayan civilization. Don't miss the opportunity to explore the Palacio de Gobierno, the seat of the Yucatan State Government, which boasts beautiful murals depicting the region's history. Whether you're looking to relax in a nearby park, immerse yourself in art and culture, or explore the rich history of Merida, Ya'ax Hotel Boutique's prime location allows you to easily discover the city's most iconic landmarks and attractions.

A Gastronomic Paradise

Ya'ax Hotel Boutique is surrounded by a plethora of dining options that will delight even the most discerning palates. Whether you are craving traditional Mexican cuisine or international flavors, you will find it all just steps away from the hotel. Indulge in the exquisite dishes of Excelencia, where you can savor the flavors of Yucatecan cuisine in a charming setting. For those seeking a taste of home, Canada Burger offers mouthwatering burgers and fries that will satisfy any craving. Casa San Angel is a must-visit for its delectable seafood dishes and elegant atmosphere. If you're in the mood for a cozy cafe experience, head to Bengala Kaffeehaus or Cafe Alameda, where you can enjoy a cup of freshly brewed coffee and delicious pastries. Las Farolas is the perfect spot for a romantic dinner, with its intimate ambiance and delectable Mediterranean-inspired cuisine. Samba Brasil Rodizio is a carnivore's dream, with its all-you-can-eat Brazilian barbecue. For a quick bite, La Esquina offers tasty street food options. Whatever your culinary preferences may be, the surrounding restaurants near Ya'ax Hotel Boutique will surely leave you satisfied and craving for more.

Explore Unique Shopping Landmarks

Ya'ax Hotel Boutique is surrounded by a plethora of unique shopping landmarks that will surely delight any shopaholic. Just a short stroll away, you will find Librería Dante, a charming bookstore that offers a wide selection of books in various genres. For those looking to bring home authentic Mexican crafts, Casa de las Artesanías is the perfect place to browse through an array of handmade pottery, textiles, and jewelry. If you're interested in exploring local markets, Lucas de Galvez market is a bustling hub where you can find fresh produce, local delicacies, and vibrant textiles. For those in search of traditional Mexican attire, Manzur Fabrica de Guayaberas is a must-visit, offering a wide range of beautifully crafted guayaberas. Art enthusiasts will be delighted by the Andrew Xenios Photography Studio and Gallery, Nierika, Artists in Mexico Gallery, Galeria Tita, and Arte en Piedra, all showcasing stunning works by local artists. Finally, for those looking for unique home decor and design pieces, La Sala Art&Design Gallery is a treasure trove of contemporary art and design. With such a diverse range of shopping options just a stone's throw away, Ya'ax Hotel Boutique is the perfect choice for shopaholics and art lovers alike.

Affordable Luxury at Ya'ax Hotel Boutique in Merida

Experience the perfect blend of luxury and affordability at Ya'ax Hotel Boutique in Merida, Mexico. With an average room price of just $221, Ya'ax Hotel Boutique offers exceptional value for money compared to the city's average room price of $94. At Ya'ax Hotel Boutique, guests can indulge in a world of comfort and style without breaking the bank. Each room is meticulously designed with modern amenities and elegant decor, ensuring a truly unforgettable stay. From plush bedding to spacious bathrooms, every detail has been thoughtfully curated to provide the utmost comfort and relaxation. Whether you're visiting Merida for business or pleasure, Ya'ax Hotel Boutique is the ideal choice for discerning travelers seeking a luxurious yet affordable accommodation option. Book your stay today and discover the perfect balance between price and quality at Ya'ax Hotel Boutique.

A Haven of Exceptional Service and Comfort

Prepare to be delighted by the outstanding customer reviews of Ya'ax Hotel Boutique in Merida, Mexico. With an impressive overall rating of 9.0, this charming hotel has captured the hearts of its guests with its exceptional service and unparalleled comfort. From the moment you step foot into the hotel, you'll be greeted by a warm and friendly staff who go above and beyond to ensure your stay is nothing short of perfect. The customer reviews for Ya'ax Hotel Boutique consistently highlight the impeccable attention to detail and personalized care provided by the staff. Whether you need assistance with arranging tours, recommendations for local attractions, or simply a friendly chat, the dedicated team is always ready to assist you with a genuine smile. Their commitment to creating a memorable experience is evident in every interaction, leaving guests feeling valued and well taken care of. Step into the elegantly designed rooms and you'll be greeted by a sense of tranquility and luxury. The hotel's attention to detail is evident in every corner, from the tasteful decor to the comfortable furnishings. Guests rave about the spacious and well-appointed rooms, where every comfort is thoughtfully provided. Sink into plush bedding, enjoy modern amenities, and revel in the serene ambiance that permeates throughout. With such attention to detail, it's no wonder that Ya'ax Hotel Boutique receives glowing reviews for its comfortable and inviting accommodations.

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Amenities and facilities

Excellent8.7

Facilities

Languages spoken
  • English
  • Spanish
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Garden
  • Massage
  • Spa
  • Spa/sauna
  • Swimming pool
  • Swimming pool [outdoor]
  • Tours
Cleanliness and safety
  • Anti-viral cleaning products
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Doctor/nurse on call
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Bar
  • Restaurants
  • Room service
Services and conveniences
  • Air conditioning in public area
  • Daily housekeeping
  • Elevator unavailable
  • Food delivery
  • Heating in public area
  • Invoice provided
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area unavailable
  • Terrace
For the kids
  • Kids meal
Access
  • CCTV in common areas
  • CCTV outside property
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed unavailable
  • Smoke alarms
Getting around
  • Car park [free of charge]

Food and dining

Restaurants on site
Ch'ooj
  • Cuisine: Local, Caribbean
  • Menu: Buffet

Location

Calle 57 461 Centro, Merida City Center, Merida, Mexico, 97000

Excellent8.8

Location

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-out until11:00

Reviews of Ya'ax Hotel Boutique from real guests

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All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.

Verified reviews provided by

Booking.com logo
8.7

Excellent

Recent ratings trend

10 most recent verified ratings received by the property

  • 10
  • 9.0
  • 9.0
  • 7.0
  • 9.0
  • 8.0
  • 8.0
  • 8.0
  • 10
  • 10

Most recent

From 179 reviews

  • Room comfort and quality score 9.3 out of 10 and is a high score in Merida
    Room comfort and quality9.3
  • Cleanliness score 9 out of 10 and is a high score in Merida
    Cleanliness9.0
  • Location score 8.8 out of 10 and is a high score in Merida
    Location8.8
  • Facilities score 8.7 out of 10 and is a high score in Merida
    Facilities8.7
  • Service score 8.7 out of 10 and is a high score in Merida
    Service8.7
  • Value for money score 8.3 out of 10 and is a high score in Merida
    Value for money8.3
High score for Merida

Rating

9+ Exceptional (52)
8-9 Excellent (30)
7-8 Very Good (18)
6-7 Good (8)
<6 Below Expectation (10)
Guest Type
Language
Showing 118 verified guest comments
Changed to review page 1
  1. 8.0
    Excellent
    Bethany
    Solo traveler

    “Beautiful hotel, staff needs training”

    Things I like
    The hotel is beautiful, great design. Delicious espresso.
    Things I don’t like
    Staff needs training. It felt like every time I asked a (simple) question (where is breakfast?) I was met with a "deer in headlights" reaction, so much so that I decided not to ask about day trips or restaurant recommendations. My expectations for a 4-star or higher hotel might be high, but if you're going to show me to my room, offer to take my luggage. Yes, I want my room cleaned, it's part of what I'm paying for. If I'm standing at the front door trying to figure out which way to walk on a Google map, ask me where I'm trying to go and guide me in the right direction instead of just staring at me. It's the details that take a hotel from good to excellent, and that's what's missing. The foundation is there, the extras aren't.
    Reviewed November 05, 2025
  2. 10.0
    Exceptional
    Zrinka
    Group

    “Amazing hotel in the center of Merida”

    Things I like
    The staff was amazing and the whole place was gorgeous. It was very clean, the breakfast options were great and the location was very central and the hotel has parking spots within a public parking just a minute away from the property. We absolutely loved our stay.
    Things I don’t like
    Nothing.
    Reviewed November 30, 2024
  3. 10.0
    Exceptional
    Edna
    Couple

    “Beautiful rooms, staff is so sweet and attentive. Restaurant food is delicious.”

    Things I like
    Everything, the hotel is beautiful, spacious and comfortable.
    Things I don’t like
    N/A
    Reviewed August 01, 2025
  4. 9.0
    Exceptional
    Elizabeth
    Family with young children

    “Thank you staff,”

    Things I like
    Beautiful, clean, spacious. Quiet respite. Delicious breakfast. Lovely staff. Boutique hotel, lovely details, very relaxing.
    Things I don’t like
    Pool could be cleaner. Birds like to perch on wall above it, so you know what that means. Room was a little dark, though beautiful.
    Reviewed April 05, 2024
  5. 9.0
    Exceptional
    Arun
    Family with young children

    “Very happy. Will come back to this hotel again.”

    Things I like
    The breakfast was excellent. Every item was nicely prepared and saved. The waiting staff was very attentive. And the staff more generally was highly responsive to our needs, regarding room facilities, directions to places of interest, etc.
    Things I don’t like
    The lighting inside the two bedrooms could have been better. The lighting in the bathroom of room no.4 needs to have been brighter. Also, the hotel should provide a few more towels, particularly wash cloths i.e. face towels, in addition to bath towels and hand towels.
    Reviewed November 18, 2024
Changed to review page 1

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