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141 travelers have booked today.
Awarded as a top choice of Agoda travelers in 2025.
Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.

The room fulls of facilities.
I like most is the bathroom ,


Will be back, very reasonable and convenient hotel.
Free Wi-Fi
Car park
Front desk [24-hour]
Restaurants
Massage
Airport transfer
Luggage storage
Hot tub
141 travelers have booked today.
Based on 14,294 verified reviews
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Location rating score
| Value for money | 8.8 |
| Location rating | 8.8 |
Toyoko Inn Narita Airport Shinkan provides airport transfer services for free upon request. To request, check the box on the booking form just before the payment page.
Yes! Toyoko Inn Narita Airport Shinkan provides laundry service at your discretion and even hot water linen and laundry washing for whenever you need your favorite outfits clean and fresh all throughout your trip. Please contact the property for more information.
Toyoko Inn Narita Airport Shinkan has car park onsite with charges applied for guest visitors traveling with vehicles to take full advantage when staying at this property. Please contact the property for more information, or log into your Agoda account and contact the property through Agoda's direct message chatbox.
While remaining at Toyoko Inn Narita Airport Shinkan, enjoy your early morning or evening stroll at nearby park which include Sakura no yama Park and Toyomi Sunrise Hill Park.
Toyoko Inn Narita Airport Shinkan has a total of 540 rooms.
Past visitors that stayed at Toyoko Inn Narita Airport Shinkan have given this property a rating of 8.985 for its remarkable cleanliness as the major highlight for their stay.
67.0% of our past guest assessments have given an optimistic review and comments about this property's breakfast. You can look up on more detailed customer reviews, and comments for Toyoko Inn Narita Airport Shinkan down in the review section.
Verified couple travelers that have stayed at this property have given Toyoko Inn Narita Airport Shinkan an average rating of 8.5. You can look up on more detailed customer critiques, and feedback by filtering for a specific type of verified guest travelers down in the review section.
Past families with young children that have stayed at this property have given Toyoko Inn Narita Airport Shinkan an average rating of 8.3. You can look up more detailed customer evaluations and feedback by filtering for a specific type of verified travelers down in the review section.
Verified group travelers that have stayed at this property have given Toyoko Inn Narita Airport Shinkan an average rating of 8.5. You can find more comprehensive customer assessments and remarks by filtering for a specific type of verified travelers down in the review section.
Start your mornings right, with the buffet breakfast options available at Toyoko Inn Narita Airport Shinkan.

Convenient and Comfortable Stay at Toyoko Inn Narita Airport Shinkan
Welcome to Toyoko Inn Narita Airport Shinkan, a 2.5-star hotel located in the vibrant city of Narita, Japan. Offering a convenient and comfortable stay, this hotel is the perfect choice for travelers looking for quick access to the airport and a hassle-free experience.
With a check-out time until 10:00 AM, guests can enjoy a leisurely morning before heading off to their next destination. The hotel boasts a total of 540 well-appointed rooms, ensuring that there is always availability to accommodate your travel needs. Whether you are visiting for business or leisure, you can rest assured that you will find a cozy and relaxing space to unwind after a long day.
Located just 15 minutes away from the airport, Toyoko Inn Narita Airport Shinkan is a great option for those with early morning or late-night flights. The hotel's proximity to the airport allows guests to minimize travel time and maximize their rest, making it an ideal choice for both short layovers and extended stays.
Please note that the check-in time at Toyoko Inn Narita Airport Shinkan is from 04:00 PM. While this may seem later than usual, the hotel ensures that the rooms are meticulously cleaned and prepared to provide guests with a comfortable and welcoming environment upon arrival.
Families traveling with children should take note that this hotel does not allow children to stay free of charge. However, extra charges may apply for children, ensuring that they have a comfortable and enjoyable stay alongside their parents.
Experience convenience, comfort, and excellent service at Toyoko Inn Narita Airport Shinkan. Book your stay today and enjoy a stress-free journey in Narita, Japan.
Relax and Unwind at Toyoko Inn Narita Airport Shinkan's Entertainment Facilities
Indulge in a world of relaxation and rejuvenation at Toyoko Inn Narita Airport Shinkan's entertainment facilities. After a long day of traveling or exploring the vibrant city of Narita, unwind with a soothing massage at the hotel's onsite spa. The skilled masseuses will work their magic, easing away any tension or stress, leaving you feeling completely refreshed and revitalized.
For the ultimate relaxation experience, take a dip in the hotel's hot tub. Immerse yourself in the warm, bubbling waters as you let your worries melt away. The hot tub provides the perfect sanctuary to unwind and recharge, offering a tranquil oasis amidst the bustling city. Whether you prefer a gentle soak or a therapeutic massage, the hot tub at Toyoko Inn Narita Airport Shinkan is the ideal place to relax and rejuvenate.
With these exceptional entertainment facilities, Toyoko Inn Narita Airport Shinkan ensures that your stay in Narita is not only comfortable but also unforgettable. Pamper yourself with a massage or soak in the hot tub, and let the hotel's dedicated staff take care of your every need, ensuring a truly blissful stay.
Convenient Facilities for a Hassle-Free Stay at Toyoko Inn Narita Airport Shinkan
Located in the vibrant city of Narita, Japan, Toyoko Inn Narita Airport Shinkan offers a wide range of convenience facilities to ensure a hassle-free and comfortable stay for all guests. With a focus on providing exceptional service, the hotel offers a laundry service, allowing guests to easily refresh their clothes during their stay. Additionally, free Wi-Fi is available in all rooms and public areas, enabling guests to stay connected and browse the web with ease.
For those who require a designated smoking area, the hotel provides a comfortable and convenient space for smokers. The luggage storage service is perfect for travelers who want to explore Narita without the burden of carrying their bags. Guests can also find a vending machine and convenience store on-site, providing easy access to snacks, beverages, and other essential items.
The hotel's commitment to cleanliness is evident through its daily housekeeping service, ensuring that guests can relax in a clean and tidy environment. Furthermore, for guests who prefer to do their own laundry, there is a laundromat available on the premises. With these convenient facilities, Toyoko Inn Narita Airport Shinkan offers a seamless and enjoyable experience for all guests.
Convenient Transport Facilities at Toyoko Inn Narita Airport Shinkan
At Toyoko Inn Narita Airport Shinkan, we understand the importance of seamless travel experiences. That's why we offer a range of transport facilities to ensure your journey is as smooth as possible. With our convenient airport transfer service, you can relax knowing that we'll take care of your transportation needs to and from Narita Airport. Whether you're arriving or departing, our shuttle service will whisk you away in comfort and style.
For guests who prefer to drive, we have an onsite car park available. You can park your vehicle securely and conveniently, allowing you to explore the city at your own pace. Please note that car park charges are applied. If you prefer not to drive, our friendly staff can assist you in arranging a taxi service for your convenience. With these transport facilities at your disposal, you can focus on enjoying your stay at Toyoko Inn Narita Airport Shinkan without any transportation worries.
Delicious Dining at Toyoko Inn Narita Airport Shinkan
Indulge in a delightful culinary experience at Toyoko Inn Narita Airport Shinkan, where a range of dining options await you. Start your day with a scrumptious breakfast buffet that offers a wide variety of dishes to suit every palate. From freshly baked pastries and bread to a selection of cereals, fruits, and yogurt, there is something for everyone to enjoy. Savor the taste of traditional Japanese breakfast items like miso soup, rice, and grilled fish, or opt for international favorites such as eggs, bacon, and sausages. With an array of hot and cold beverages, including coffee, tea, and juices, you can fuel up for a day of exploration and adventure.
In addition to the breakfast buffet, Toyoko Inn Narita Airport Shinkan also provides daily housekeeping to ensure a clean and comfortable dining environment. Whether you're enjoying a quick bite before catching a flight or unwinding after a long day of sightseeing, the hotel's dining facilities offer convenience and quality. So, whether you're craving a hearty meal or a light snack, you can rely on Toyoko Inn Narita Airport Shinkan to satisfy your culinary desires.
Comfortable and Convenient Room Options at Toyoko Inn Narita Airport Shinkan
Discover a variety of thoughtfully designed rooms at Toyoko Inn Narita Airport Shinkan, including cozy Single Rooms with a double bed available in both smoking and non-smoking options, each spanning 12 square meters. For those traveling with a companion, the Twin Rooms offer ample space with two single beds, also available in smoking and non-smoking variants, measuring 15 square meters. Guests seeking a more spacious stay can opt for the Non-smoking Premium Plus Room, providing extra comfort within 15 square meters, or choose the Economy Double Non-Smoking room, a practical choice with a double bed in a compact 12-square-meter setting.
Booking these rooms through Agoda ensures you get the best prices, allowing you to enjoy your stay without worry. The platform offers a hassle-free reservation process, making it easy to secure your preferred room type quickly and conveniently. Whether you’re traveling for business or leisure, Toyoko Inn Narita Airport Shinkan’s diverse room options combined with Agoda’s seamless booking experience guarantee a comfortable and stress-free stay.
Convenience and Comfort at Toyoko Inn Narita Airport Shinkan
Located just a stone's throw away from Tokyo Narita International Airport, Toyoko Inn Narita Airport Shinkan offers both convenience and comfort to travelers visiting Narita, Japan. With its prime location, guests can easily access the hotel from the airport, making it an ideal choice for those with early morning or late-night flights.
The surrounding area of Toyoko Inn Narita Airport Shinkan is bustling with various attractions and amenities. Just a short drive away, guests can explore the Naritasan Shinshoji Temple, a renowned Buddhist temple that dates back to the 10th century. The temple's stunning architecture, beautiful gardens, and cultural artifacts provide a serene and spiritual experience for visitors.
For those looking to indulge in some retail therapy, the Aeon Mall Narita is within close proximity to the hotel. This expansive shopping complex offers a wide range of stores, from fashion boutiques to electronics outlets, ensuring that guests can find everything they need or desire.
Additionally, food lovers will be delighted by the array of dining options available in the area. From traditional Japanese cuisine to international flavors, there is something to satisfy every palate. Whether it's a quick bite or a leisurely meal, guests can explore the local eateries and experience the diverse culinary scene of Narita.
After a day of exploring, guests can retreat to the comfort of Toyoko Inn Narita Airport Shinkan. The hotel offers cozy and well-appointed rooms, equipped with modern amenities to ensure a pleasant stay. With its convenient location and proximity to attractions, this hotel is the perfect choice for travelers seeking comfort and accessibility during their visit to Narita, Japan.
Convenient Transportation Options from Narita Airport to Toyoko Inn Narita Airport Shinkan
Located in the bustling Tokyo Narita International Airport, Toyoko Inn Narita Airport Shinkan offers a convenient and comfortable stay for travelers. Getting to the hotel from the airport is a breeze, thanks to the various transportation options available.
If you prefer a quick and hassle-free journey, the most convenient way to reach Toyoko Inn Narita Airport Shinkan is by taking a taxi. Taxis are readily available at the airport and provide a direct route to the hotel. The journey takes approximately 10 minutes, depending on traffic conditions, and offers a comfortable ride for those with heavy luggage or a desire for privacy.
For budget-conscious travelers, the airport shuttle bus is a great option. The Narita Airport Shuttle Bus operates regularly between the airport and Toyoko Inn Narita Airport Shinkan. The bus stop is conveniently located just outside the airport terminal, making it easily accessible. The journey takes around 15 minutes and offers a cost-effective way to reach the hotel.
Additionally, for those who prefer public transportation, the Narita Airport Station is just a short walk away from the hotel. From the airport station, you can take the JR Narita Line or the Keisei Main Line to Narita Station. From there, it's a quick walk to Toyoko Inn Narita Airport Shinkan. This option is not only convenient but also allows you to experience the local train system.
No matter which transportation option you choose, reaching Toyoko Inn Narita Airport Shinkan from Narita Airport is a breeze. With its convenient location and comfortable amenities, this hotel is the perfect choice for travelers looking for a relaxing stay near the airport.
Discover the Rich Cultural Heritage and Natural Beauty near Toyoko Inn Narita Airport Shinkan
Nestled in the heart of Narita, Japan, Toyoko Inn Narita Airport Shinkan offers easy access to a variety of landmarks and attractions that will captivate travelers seeking cultural immersion and natural beauty. Just a short distance away, you'll find the magnificent Naritasan Shinsho-ji Temple, a renowned Buddhist temple that dates back over a thousand years. Explore the temple's stunning architecture, intricate wood carvings, and serene gardens, offering a peaceful retreat from the bustling city.
For those looking to soak in the local atmosphere, a stroll along Naritasan Omote Sando is a must. This charming street is lined with traditional shops, cafes, and restaurants, offering a glimpse into the local way of life. Indulge in authentic Japanese cuisine, browse unique souvenirs, or simply enjoy the vibrant atmosphere as you soak up the sights and sounds of this lively street.
Nature enthusiasts will be delighted to discover the nearby Naritasan Park, a picturesque oasis that spans over 165 acres. Take a leisurely walk through the park's lush greenery, admire the vibrant cherry blossoms during springtime, or relax by the tranquil ponds. With its serene ambiance and beautiful landscapes, Naritasan Park is the perfect place to unwind and reconnect with nature.
Convenient Public Transport Stations near Toyoko Inn Narita Airport Shinkan
Located in Narita, Japan, Toyoko Inn Narita Airport Shinkan offers easy access to several public transport stations, making it a convenient choice for travelers. The hotel is surrounded by various transport options, including Shimosa-Kozaki, Kozunomori, Higashi-Narita, Shibayama-Chiyoda, Keisei-Narita, Kuzumi, Narita Express (NEX), Namegawa, Horinouchi, and Narita Yukawa stations.
With the Shimosa-Kozaki station just a short walk away, guests can easily explore the surrounding area and reach their desired destinations. Kozunomori station is also nearby, providing convenient access to other parts of Narita. Additionally, Higashi-Narita station is within easy reach, offering further connectivity to the city's attractions and landmarks.
For those looking to travel further, the hotel's proximity to Shibayama-Chiyoda and Keisei-Narita stations allows for seamless connections to other cities in Japan. Moreover, the Kuzumi station provides another convenient option for guests to explore the nearby areas. With the Narita Express (NEX) station nearby, guests can easily access the airport and other major cities in Japan. Furthermore, Namegawa, Horinouchi, and Narita Yukawa stations are also easily accessible, offering additional transport options for guests staying at Toyoko Inn Narita Airport Shinkan.
A Culinary Adventure Awaits
When it comes to dining options near Toyoko Inn Narita Airport Shinkan, guests are spoiled for choice. Just a stone's throw away from the hotel, you'll find a range of delectable restaurants to satisfy your cravings. Indulge in traditional Japanese cuisine at Kawatoyo Narita or Sushi Kyotatsu Narita Airport Terminal 1 Post Security Zone, where you can savor the freshest sushi and sashimi. For a taste of international flavors, head to CASUAL RESORT DINING SERENA, which offers a diverse menu featuring both Western and Asian dishes. Yonagura Shokudo and Keawjai Narita are also popular choices, serving up authentic Japanese and Thai cuisine respectively. If you're in the mood for some mouthwatering ramen, make sure to visit Ramen Shop Nemoto, a local favorite. And for those who can't resist the allure of grilled eel, Unagi Shinkawa is the place to be. Lastly, Ohsama-no-Maguro Shokudo is a must-visit for tuna lovers, with a variety of tuna dishes that will leave you craving for more. With such a wide array of culinary delights at your doorstep, your taste buds are in for a treat during your stay at Toyoko Inn Narita Airport Shinkan.
Vibrant Shopping Scene
Located in the heart of Narita, Toyoko Inn Narita Airport Shinkan offers easy access to a vibrant shopping scene. Just steps away from the hotel, you will find an array of unique and charming shopping landmarks. Sabonsama is a delightful boutique that specializes in handmade soaps and bath products, perfect for indulging in some self-care. Coeur de Chocolat is a haven for chocolate lovers, offering a wide selection of artisanal chocolates and confections. For those looking to bring home a taste of Japan, Nabeya Gengoemon is a traditional Japanese sweet shop where you can find beautifully packaged rice cakes and other traditional sweets. Book lovers will enjoy browsing through the shelves of Fujikura Shoten, a cozy bookstore that offers a curated collection of books and magazines. Rice cake store Hayashida is another must-visit spot, known for its mouthwatering selection of freshly made rice cakes. Konnichiwa is a charming gift shop where you can find unique souvenirs and local crafts. Mon Chou-chou is a trendy boutique that offers a stylish selection of clothing and accessories. If you're interested in learning more about the traditional Japanese confectionery, Narita Yokan Information Centre is the perfect place to visit, where you can discover the history and artistry behind Yokan, a traditional sweet made from red bean paste. For sake enthusiasts, Kuramoto Chokubaiten Chomeisen and Sake store CYOUMEISEN are the go-to destinations, offering a wide range of premium sake brands to choose from. With such a diverse range of shopping landmarks just a stone's throw away, Toyoko Inn Narita Airport Shinkan is the perfect base for exploring Narita's vibrant shopping scene.
Affordable Luxury at Toyoko Inn Narita Airport Shinkan
When it comes to finding the perfect accommodation in Narita, Toyoko Inn Narita Airport Shinkan stands out for its unbeatable combination of affordability and luxury. With an average room price of just $68, this hotel offers exceptional value for money, making it the ideal choice for budget-conscious travelers without compromising on comfort and quality.
Compared to the average price of a hotel room in Narita, which stands at $81, Toyoko Inn Narita Airport Shinkan provides a significant cost-saving opportunity. Whether you are visiting Narita for business or leisure, this hotel offers spacious and well-appointed rooms that are designed to cater to all your needs. From cozy single rooms to larger family rooms, each accommodation option is tastefully decorated and equipped with modern amenities, ensuring a comfortable and enjoyable stay.
At Toyoko Inn Narita Airport Shinkan, you not only benefit from affordable rates but also enjoy a range of convenient facilities and services. Start your day with a complimentary breakfast, stay connected with free Wi-Fi throughout the hotel, and take advantage of the 24-hour front desk for any assistance you may require. With its prime location near Narita Airport and easy access to the city's attractions, this hotel is the perfect choice for travelers seeking comfort, convenience, and affordability in Narita.
Friendly Staff, Great Breakfast, and Clean Rooms
Toyoko Inn Narita Airport Shinkan receives rave reviews for its friendly staff, great breakfast, and clean rooms. Guests appreciate the warm and welcoming atmosphere created by the hotel's accommodating staff. The breakfast provided is simple yet satisfying, ensuring guests start their day on a positive note. The rooms are not only clean, but they are also cozy and warm, making them perfect for winter stays. Additionally, the hotel offers a free shuttle service, making it easy for guests to travel between the airport and the hotel. Overall, guests are highly satisfied with their stay at Toyoko Inn Narita Airport Shinkan.
Exceptional Customer Ratings at Toyoko Inn Narita Airport Shinkan
Discover a hotel that consistently receives outstanding customer ratings at Toyoko Inn Narita Airport Shinkan. With an impressive overall score of 8.4, this hotel is a favorite among travelers seeking comfort, convenience, and value in Narita, Japan.
One of the standout features of this hotel is its excellent value for money, with a rating of 8.2. Guests appreciate the affordable rates combined with the high-quality amenities and services provided. Whether you're traveling for business or leisure, Toyoko Inn Narita Airport Shinkan offers exceptional value without compromising on comfort.
The hotel's facilities also receive high praise, with a rating of 8.1. From the moment you step into the lobby, you'll be greeted by a modern and well-maintained environment. The hotel boasts a range of amenities, including comfortable rooms, a business center, and a relaxing lounge area. Whether you're looking to unwind after a long day of traveling or catch up on work, the hotel's facilities cater to all your needs.
Cleanliness is a top priority at Toyoko Inn Narita Airport Shinkan, evident by its impressive rating of 8.7. Guests consistently mention the immaculate condition of their rooms and the hotel's public areas. From spotless bathrooms to fresh linens, you can expect a pristine environment throughout your stay.
Location is key, and this hotel excels with a rating of 8.4. Conveniently situated near Narita Airport, it offers easy access for travelers arriving or departing from the city. Additionally, the hotel is within close proximity to popular attractions and transportation options, making it an ideal base for exploring Narita and its surroundings.
Lastly, the staff performance at Toyoko Inn Narita Airport Shinkan is highly regarded, with a rating of 8.4. Guests consistently mention the friendly and attentive service provided by the hotel's staff. Whether you need assistance with check-in, recommendations for local attractions, or any other request, the dedicated team is always ready to go above and beyond to ensure a memorable stay.
With exceptional customer ratings across the board, Toyoko Inn Narita Airport Shinkan is a top choice for travelers seeking a comfortable, affordable, and convenient stay in Narita, Japan. Book your stay today and experience the outstanding hospitality that awaits you.
Excellent8.6
Facilities
Excellent8.8
Location
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
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◯ The number of free shuttle buses from the airport is greater than that of other hotels, and the last bus runs late. ◯ The free breakfast starts early in the morning and is delicious. All the staff are energetic and very pleasant. ◯ The Lawson convenience store in the building has a wider selection than a regular convenience store, making it very convenient. ◯ The rooms are not spacious but comfortable. The TV provides a lot of information and is easy to understand. × The response from the staff is terrible ① While it can't be helped that there was a mistake in the shuttle bus schedule, it took a long time to get confirmation when I called. I asked them to confirm the same schedule I was looking at (the schedule on the official website), but they insisted, "The schedule is correct. We think you might have missed something." I spoke with two staff members on the phone, and in the end, they admitted, "We were looking at the paper schedule on hand. You were right, the schedule on the official website was incorrect." This confirmation required 20 minutes of conversation with two staff members; I expected it to take only 3 minutes if the staff had properly verified it. I did mention at the beginning of the call that I was calling from overseas. → The schedule was corrected a few days after reporting it. × The response from the staff is terrible ② I checked in at 3 PM, but the air conditioning was off in the hallway of the 13th floor and my room, making it as hot and humid as a sauna. The heat was not something that would cool down in 10 minutes with the air conditioning turned on. I thought I could manage by taking a cold shower in the bathroom, but the bathroom situation was even worse. I have traveled extensively domestically and internationally, staying in over 200 hotels in 60 different countries, but this is the first time I've encountered a hotel that does not have the air conditioning on in the rooms during such heat. Moreover, I was further surprised to find that foreign guests on the same floor were in the same situation. They were completely distressed and came out of their room asking for help on how to use the air conditioning. (Including me, several groups entered their rooms at 3 PM, which means that the hotel had not turned on the air conditioning in any of the rooms at the check-in time.) I went to the front desk and said, "Even though I entered my room at the check-in time, the air conditioning was not on. Other guests in different rooms are having the same problem and have asked for help with using the air conditioning. Surely on a hot day of 33 degrees Celsius, does the hotel not turn on the air conditioning before guests check in? As it's a large hotel, at least a few guests should be expected to arrive by check-in time, so I think it would be reasonable to have turned on the air conditioning in a few rooms 10 minutes before." The response was, "Are you aware that your room has air conditioning?" in an unbelievably sarcastic tone. It was obvious from the flow of conversation and common sense that I knew there was air conditioning, and I had mentioned helping foreign guests who could not speak Japanese, yet I was astonished by their inexplicable and rude reply. (If I were her, I would say something like, "Do you not feel that the room temperature drops after turning on the air conditioning for a while?" or "There might be a problem with the air conditioning. If that's the case, I will go check the room.") During the interaction with her, there were two other staff members nearby, and I was shocked and angry that they did not provide any support. Following the incident with the schedule, I was left wondering what was going on with the hotel staff. → I thought it would be pointless to talk to these front desk staff and called the customer service office. I explained that there had been issues with the schedule and air conditioning twice and that the staff's responses had been terrible. The operator listened to my concerns sincerely and seemed to understand my points of anger and reasons well. I felt it was good to have called the customer service office. → Before long, I received a call to my room from the front desk, and the manager apologized and reported back. The reason the 13th floor hallway was hot even after consulting about the air conditioning at the front desk is that there is simply no air conditioning in the hallway. The heat in the room upon entry would be improved right away. They mentioned that starting the next day, all rooms would have their air conditioning turned on in advance. They also said they would consider preparing instructions in English for foreign guests on how to use the air conditioning, which I had suggested. (It's understandable that the hallway doesn't have air conditioning, but if it doesn’t, they should explain
先日はご宿泊頂き誠にありがとうございました。 今回頂いたご意見をもとに、より良いサービスの向上を目指し精進して参ります。 また機会がありましたらご検討していただけると幸いです。
My stay this time was the worst. Although the heating in the assigned room was on, the room was far from being at a comfortable temperature and was inadequate. Even after waiting for 30 minutes, the situation did not improve significantly. I found it strange that the room was not warming up despite the high set temperature, only to discover that I had been assigned the same room number as last month. I felt angry realizing that nothing had improved. During my last stay, when I entered the room it was freezing cold, and after waiting for over an hour and still not warming up, I called the front desk. A staff member promptly brought a blanket. They explained that since it was a corner room, it was hard to warm up, and they reset the air conditioning, which made it slightly warmer. I felt the air conditioning was malfunctioning, so after checking out, I contacted customer service and received an apology from the manager. I was told that normally, heating should be turned on before guests enter the room, but it had just been forgotten in my case. I mentioned that it was clearly odd for it not to warm up after an hour and asked them to check the air conditioning for the next guests, emphasizing that I would also be staying again the next month and hoped this would not happen again. Given these circumstances, in the room I stayed in this time, the air conditioning was switched on, but it was quite weak. After waiting for 30 minutes with no improvement, I called the front desk. I explained that I had stayed in the same room last time and had issues with the air conditioning, for which I had received a call of apology from the manager. However, the front staff took a long time to arrive, and when I called the front desk again, I was told they were reading the instructions for the air conditioning, which surprised me given the poor response. I couldn't endure air conditioning troubles for the third time. The manager had instructed me to request a room change if similar issues arose, so I asked to be moved to another room. The new room was very warm and comfortable. It became clear that the air conditioning in the room I had been assigned, *** room, was indeed malfunctioning. Ultimately, I received an apology call from the manager, but it was disappointing to realize that just apologizing did not lead to any improvements or actions. This is a large hotel with hundreds of rooms, so I wonder why I was assigned a room that had issues during my last stay. In July of last year (my previous stay), it was a scorching hot day, close to 35°C, and the air conditioning in my room was off. It was too hot to wait in the room until it started cooling, so I ended up waiting in the lobby. It seemed that other guests who checked in at 3 PM had the same situation, so I reported to customer service that it was strange not to have the air conditioning on during a successive heatwave. The manager responded, saying, "We were just about to turn on the air conditioning, but we should have had it on earlier. From now on, we will ensure to have it turned on in advance." I felt a strong sense of discomfort with the phrase "just about to," as their response felt too slow. At that time, I had just returned from abroad, where even the heatwave in Tokyo was reported. Reflecting on these experiences makes me feel unfortunate, but I realized that it was inevitable this time. Having stayed three times in July last year, January this year, and now, being assigned rooms that were not at an appropriate temperature three times in a row cannot be dismissed as bad luck. I always receive apologies from the manager, but the fact that no improvements have been made afterward reveals that these apologies are just words to settle the situation. It exposes a lack of intent to provide guests with at least the minimum necessary comfortable rooms, and I am truly disappointed. I was foolish for believing that if complaints reached the manager, improvements would be made. I appreciate the clean rooms, abundant amenities, meals, bathrooms, and the customer service, all of which are generally excellent for a reasonable price. However, I accumulated significant dissatisfaction with the poor handling of issues when they arose at the front desk and the fundamental lack of management regarding air conditioning. This time, since the manager was absent, I received a call from an assistant, but it was only verbal apologies. No actions accompanied the apologies, so my dissatisfaction remained unaddressed. Currently, I have no plans to go to Narita Airport, so I do not have future reservations, but I am unsure whether I will stay here when the next opportunity arises. I cannot tolerate having similar issues happen three times in a row, and I am extremely exhausted. Each time I checked in and entered my room, there was a problem, and it took between an hour and an hour and a half to resolve it and relax in the
先日はご宿泊いただきありがとうございました。 ご滞在中、エアコンの不具合でご迷惑をおかけし大変申し訳ございませんでした。 お客様からの貴重なご意見を真摯に受け止め、該当の空調設備に関しては早急に改善させていただきました。 また、フロントスタッフのお客様への対応方法につきましても、ご不快な思いをさせてしまったこと、重ねてお詫び申し上げます。 こちらについても、この度の経験をもとに改善に努めさせていただきます。 どうかこれに懲りずに、またご利用頂けましたら幸いです。
I stayed at this hotel because I had an early flight the following morning. For the money, this hotel has great value, including free breakfast and many amenities. The room is basic and met all my needs. The only complaint I have, which was very unpleasant for me, was the odour of cigarette smoke. Clearly, smoking is allowed and no matter how much one cleans, the odour never disappears because it gets absorbed into the walls and fabrics.
Thank you for using our hotel this time. Also, thank you for sending me the impression of that time.
## 📝 【Review Summary】Best for Early Morning Flight Users! Smooth Procedures and Reliable Shuttle Bus I stayed here the night before my 8 AM flight to Taiwan. This hotel is highly recommended for those who do not want to be rushed on the day of an early morning flight. ### 🚌 Shuttle Bus and Access * **Convenience:** I used the **shuttle bus from Narita Airport's third terminal**, and it took about 20 minutes. * **Frequency:** The bus runs approximately 3 times an hour, and it's necessary to check their website for details. * **Peace of Mind:** The **morning bus seems to leave as soon as it fills up**, and I felt there was no worry about missing my flight as long as I allowed plenty of time. * **Caution:** Some buses do not stop at the third terminal, so it's important to be aware of this when using the service. ### 🏨 Facilities and Services * **Room:** It’s a **basic room from Toyoko Inn**, and it’s quite comfortable for just sleeping. * **Check-In/Out:** The **entire process was handled through machines**, making it very smooth and stress-free. * **Breakfast:** The **content was still excellent**. They served it **slightly earlier than the stated 6:30 AM**, which was a nice consideration for early departures. * **Convenience Store:** There is a Lawson on the first floor, but it is **very crowded**, so I recommend deciding what you want to buy before going in. ### 💰 Overall Evaluation **The prices are affordable**, and it's far more comfortable than rushing on the day of an early morning flight. With **smooth procedures and a reassuring shuttle service**, it was a highly satisfying stay for an airport overnight.
この度はご宿泊いただきまして誠にありがとうございました。 数ある施設の中からお選びいただきましてありがとうございます。 お気に召して頂けまして大変嬉しく思います。 また機会がありましたら、再度当ホテルをご利用頂けましたら幸いです。 従業員一同、お待ち申し上げます。
Free airport transfer
Free Wi-Fi in all rooms!
Hot tub
Breakfast [free]
“Great location for food, shopping, and transport”
I had a very pleasant stay as a solo traveler. The hotel location is excellent and extremely convenient for exploring Singapore. It is very close to Rochor MRT station, making it easy to travel around the city. Going to Changi Airport was very convenient by taking the Downtown Line from Rochor to Expo and then changing to the Green Line to Changi Airport. Chinatown is also easy to reach either by MRT or by bus, and there is a bus stop in front of Bugis Street with direct access to Chinatown. The hotel is in a very convenient area for food and shopping. Albert Centre Food Centre is only about 3 minutes away and offers a wide variety of delicious and affordable Chinese and Singaporean and other Asian food. Bugis Street is nearby for souvenirs and shopping, and Little India is only about 5 minutes away. There is also a 7-Eleven right beside the hotel, which was very convenient. The breakfast buffet was very nice with both Western and Asian food options. I also enjoyed the swimming pool and gym facilities, which were clean and useful during the stay. These facilities made the stay more comfortable and relaxing, especially after a long day of walking and sightseeing. The only small downside was that the room did not provide a robe, which would have been nice for added comfort. Overall, I highly recommend this hotel, who looking for convenience, food, shopping, and transport.
Thank you very much for staying at our hotel the other day. In addition, thank you for your gratitude and appreciate this time. I am very pleased that you have liked us. I am happy if you can use the hotel again.