Experience Luxury and Tranquility at The Westin Surabaya
Welcome to The Westin Surabaya, a luxurious 5-star hotel nestled in the heart of Surabaya, Indonesia. With its modern design and impeccable service, this hotel offers a perfect blend of comfort and sophistication. Built in 2020, The Westin Surabaya boasts contemporary architecture and state-of-the-art amenities, making it an ideal choice for both business and leisure travelers.
As you step into the elegant lobby, you'll be greeted by a warm and friendly staff, ready to cater to your every need. The hotel's check-in time starts from 03:00 PM, allowing you to relax and unwind before beginning your stay. The check-out time is until 12:00 PM, giving you ample time to enjoy your morning and depart at your convenience.
Conveniently located just 30 minutes away from the airport, The Westin Surabaya offers ease of travel for those arriving or departing from the city. Situated 10 km from the city center, you can enjoy a peaceful retreat away from the hustle and bustle, while still having easy access to all the attractions and amenities Surabaya has to offer. With a total of 204 well-appointed rooms, this hotel provides a spacious and comfortable sanctuary for its guests.
Please note that The Westin Surabaya has a child policy in place. While children are welcome to stay at the hotel, they may not stay free of charge. Additional charges may apply. This ensures that all guests can enjoy a serene and tranquil environment during their stay. Whether you're traveling for business or pleasure, The Westin Surabaya promises an unforgettable experience filled with luxury, relaxation, and exceptional service.
Unwind and Indulge in Entertainment at The Westin Surabaya
At The Westin Surabaya, guests can unwind and indulge in a range of entertainment facilities that cater to their every need. Whether you're looking to enjoy a vibrant nightlife or seeking relaxation and rejuvenation, this hotel has it all.
For those looking to let loose and have a good time, the hotel offers a stylish bar and nightclub. Here, you can sip on expertly crafted cocktails while enjoying live music and a lively atmosphere. Dance the night away or simply sit back and soak in the vibrant energy of the venue.
If relaxation is what you seek, The Westin Surabaya boasts a luxurious spa and massage center. Let skilled therapists pamper you with a variety of treatments designed to melt away stress and tension. From traditional Indonesian massages to invigorating body scrubs, you'll leave feeling completely refreshed and rejuvenated.
Surrounded by lush greenery, the hotel's garden provides a serene escape from the bustling city. Take a leisurely stroll or find a quiet spot to unwind and enjoy the tranquility of nature. It's the perfect place to read a book, meditate, or simply soak up the peaceful atmosphere.
With its array of entertainment facilities, The Westin Surabaya ensures that guests have everything they need for a memorable and enjoyable stay. Whether you're seeking excitement or relaxation, this hotel has something for everyone.
Unleash Your Inner Athlete at The Westin Surabaya's Impressive Sports Facilities
At The Westin Surabaya, sports enthusiasts will find a haven of athletic pursuits within the hotel's impressive sports facilities. Whether you're a fitness fanatic or simply looking to stay active during your stay, this hotel has everything you need to elevate your workout routine.
The hotel boasts a state-of-the-art fitness center equipped with the latest exercise machines and equipment. Whether you prefer cardio workouts, weightlifting, or group fitness classes, you'll find a wide variety of options to suit your preferences. Best of all, the fitness center is free for all guests and operates 24 hours a day, allowing you to exercise at your convenience.
For those who enjoy outdoor activities, The Westin Surabaya offers a range of outdoor sports facilities. Challenge your friends or family to a friendly match on one of the tennis courts or dive into the refreshing outdoor pool for a few laps. If you're in the mood for something more casual, gather your loved ones for a game of table tennis or badminton. Additionally, the hotel even features a mini golf course, perfect for honing your putting skills while enjoying the beautiful surroundings.
No matter your fitness level or sporting interest, The Westin Surabaya has something for everyone. With its top-notch facilities and convenient access, this hotel ensures that you can stay active and have fun throughout your stay in Surabaya, Indonesia.
Unparalleled Convenience at The Westin Surabaya
Experience unparalleled convenience at The Westin Surabaya with its extensive range of top-notch facilities designed to make your stay comfortable and hassle-free. From 24-hour room service to express check-in/check-out, this hotel goes above and beyond to cater to your every need.
Start your day right with a delicious breakfast delivered straight to your room with the hotel's 24-hour room service. Whether you're craving a hearty meal or a midnight snack, the attentive staff is always ready to serve you. Additionally, the daily housekeeping service ensures that your room is always clean and tidy, allowing you to relax and unwind without any worries.
For those who need to stay connected, The Westin Surabaya offers complimentary Wi-Fi in all rooms and public areas. Whether you're catching up on work or staying in touch with loved ones, you can enjoy seamless internet access throughout your stay. The hotel also provides luggage storage and a concierge service, making it easy for you to explore the city without the burden of carrying your bags.
Safety is a top priority at The Westin Surabaya, with safety deposit boxes available to store your valuables. The hotel also offers an express check-in/check-out service, allowing you to save time and start enjoying your stay right away. Additionally, the dry cleaning and laundry services ensure that your clothes are always fresh and ready for any occasion.
Whether you're traveling for business or leisure, The Westin Surabaya's convenience facilities are sure to exceed your expectations. Book your stay now and experience the utmost comfort and convenience at this remarkable hotel in Surabaya, Indonesia.
Convenient Transport Facilities at The Westin Surabaya
At The Westin Surabaya, guests can enjoy a range of convenient transport facilities that make getting around the city a breeze. The hotel offers airport transfer services, ensuring a hassle-free journey to and from the airport. For those who prefer to drive, valet parking and self-parking options are available, with a spacious car park onsite. Best of all, the car park is free of charge, allowing guests to explore Surabaya without worrying about parking fees. Additionally, the hotel provides a reliable taxi service, making it easy for guests to navigate the city and visit popular attractions. With these transport facilities at The Westin Surabaya, guests can enjoy a seamless and comfortable stay in Surabaya.
Indulge in a Culinary Journey at The Westin Surabaya
At The Westin Surabaya, dining is an experience that satisfies all your senses. With a range of dining facilities available, you can indulge in a culinary journey like no other.
Start your day off right with a delicious breakfast at the hotel's breakfast buffet. Offering a wide selection of both local and international dishes, you can savor the flavors of Surabaya while enjoying a panoramic view of the city. Whether you prefer a hearty continental breakfast or a traditional Indonesian breakfast, the breakfast buffet has something to suit every palate.
For a taste of authentic Indonesian cuisine, head to the hotel's halal restaurant. Here, you can savor traditional dishes made with the freshest local ingredients. From aromatic curries to mouthwatering satay, every dish is prepared with care and attention to detail. With its warm and inviting ambiance, the halal restaurant is the perfect place to enjoy a memorable dining experience.
If you prefer to dine in the comfort of your own room, The Westin Surabaya also offers 24-hour room service. From light snacks to full-course meals, the menu is extensive and caters to all tastes. Whether you're craving a late-night snack or a leisurely dinner, the attentive room service team will ensure that your dining experience is nothing short of exceptional.
With its diverse dining options and impeccable service, The Westin Surabaya is a haven for food lovers. Whether you choose to dine at the breakfast buffet, indulge in authentic Indonesian cuisine at the halal restaurant, or enjoy a meal in the comfort of your own room, every dining experience at The Westin Surabaya is sure to be a culinary delight.
Luxurious and Spacious Rooms at The Westin Surabaya
Experience ultimate comfort and luxury at The Westin Surabaya with a variety of room options to suit your needs. From the elegant Executive Suite with Club lounge access to the spacious and well-appointed Suites with 1 King Bed, each room is designed to provide a relaxing and rejuvenating stay. Enjoy the convenience of the Westin Club and Club lounge access, offering exclusive privileges and personalized service.
Choose from the stylish Guest rooms with 1 King Bed or 2 Double Beds, featuring modern amenities and a comfortable ambiance. The Westin Deluxe rooms offer a generous space of 38 square meters, while the Westin Grand Deluxe rooms provide an even more spacious retreat with 47 square meters. For a truly indulgent experience, the Westin Grand Suite offers a sprawling 96 square meters of luxury with a separate living area and Club lounge access.
Booking your stay at The Westin Surabaya through Agoda ensures you get the best prices and a hassle-free experience. With Agoda's extensive network and competitive rates, you can enjoy great savings without compromising on quality. Take advantage of Agoda's user-friendly platform and secure your preferred room at The Westin Surabaya with just a few clicks. Experience unparalleled comfort and convenience at this luxurious hotel, all while enjoying the best deals when you book through Agoda.
Discover the Vibrant Neighborhood of Dukuh Pakis in Surabaya
Nestled in the heart of Surabaya, Indonesia, The Westin Surabaya offers an ideal location in the vibrant neighborhood of Dukuh Pakis. This upscale area is known for its bustling streets, modern shopping malls, and a wide range of dining options, making it a perfect destination for both business and leisure travelers.
Dukuh Pakis is home to some of Surabaya's most popular attractions. Shopaholics will delight in the nearby Galaxy Mall, one of the largest shopping centers in Southeast Asia, offering a plethora of international brands and local boutiques. Food enthusiasts can explore the local culinary scene at the nearby Pakuwon Food Festival, where they can savor a variety of Indonesian delicacies.
For those seeking a taste of nature, Dukuh Pakis is also close to the Surabaya North Quay, a scenic waterfront area perfect for leisurely walks or enjoying a breathtaking sunset. With its convenient location and abundant activities, Dukuh Pakis is the perfect neighborhood to experience the vibrant energy of Surabaya while enjoying the luxurious comfort of The Westin Surabaya.
Traveling from the Airport to The Westin Surabaya
Located in Dukuh Pakis, Surabaya, Indonesia, The Westin Surabaya is a luxurious hotel that offers a tranquil and rejuvenating retreat for travelers. Getting to this exquisite hotel from the nearest airports is a breeze, ensuring a seamless travel experience for guests.
If you are arriving at Juanda International Airport, the closest airport to Surabaya, there are several convenient transportation options available. The most convenient and hassle-free way to reach The Westin Surabaya is by taking a taxi or ride-sharing service from the airport. The journey takes approximately 30 minutes, depending on the traffic, and offers stunning views of the city along the way.
For those who prefer public transportation, there are also airport shuttle buses available at Juanda International Airport. These buses provide a cost-effective option and will drop you off at various locations in Surabaya, including near The Westin Surabaya. However, it's important to note that the bus schedules may vary, so it's advisable to check the timings in advance.
Once you arrive at The Westin Surabaya, you will be greeted by its elegant and modern ambiance. The hotel boasts spacious and well-appointed rooms, offering a perfect blend of comfort and style. Guests can indulge in a range of amenities, including a rooftop pool, fitness center, and exquisite dining options. Whether you are visiting Surabaya for business or leisure, The Westin Surabaya promises a memorable stay filled with exceptional service and unparalleled luxury.
Discover the Vibrant Surroundings of The Westin Surabaya
Located in the heart of Surabaya, The Westin Surabaya offers easy access to a variety of nearby landmarks and attractions. Just a short distance away, guests can enjoy a day of fun and excitement at the Waterpark, an ideal destination for families and thrill-seekers alike. Indulge in a wide range of thrilling water slides, lazy rivers, and wave pools, ensuring a memorable experience for all.
For those looking to satisfy their taste buds, the Food Junction is a must-visit destination. This bustling food court offers a diverse selection of local and international cuisines, providing a delightful culinary journey for every palate. Sample the flavors of Surabaya's vibrant street food scene or savor international delicacies in a lively and welcoming atmosphere.
Additionally, guests seeking convenience will appreciate the proximity of several healthcare facilities, including Puskesmas Balongsari, Puskesmas Pembantu Sumberrejo, and Klinik PHC Benowo. These well-equipped clinics provide peace of mind for any medical needs that may arise during your stay.
Shopaholics will be delighted to discover Weta Supermarket, where they can find a wide range of local products and daily essentials. For families with young children, Kidcity offers an entertaining and educational experience, featuring interactive exhibits and activities that will keep the little ones engaged for hours.
Finally, for any medical emergencies or consultations, Royal Clinic and Klinik Pratama Sartika 59 are conveniently located nearby, ensuring that guests have access to quality healthcare services.
With its strategic location and proximity to these landmarks and attractions, The Westin Surabaya offers a perfect starting point to explore the vibrant city of Surabaya and its surrounding areas.
Convenient Public Transport Stations near The Westin Surabaya
Located in the vibrant city of Surabaya, The Westin Surabaya offers easy access to several public transport stations, ensuring convenient travel for guests. Just a short distance away from the hotel, you will find the Tandes, Kandangan, and Benowo public transport stations.
The Tandes public transport station is conveniently located within walking distance from the hotel. From here, guests can easily explore the city and visit popular attractions such as the Surabaya Zoo and the House of Sampoerna. The station is well-connected to other parts of Surabaya, making it a convenient option for both leisure and business travelers.
Another nearby option is the Kandangan public transport station. Situated just a few minutes away from The Westin Surabaya, this station provides easy access to various parts of the city. Whether you want to explore the vibrant shopping districts, visit historical landmarks like the Heroes Monument, or experience the local culinary scene, the Kandangan station serves as a convenient starting point for your adventures.
For those looking to explore further, the Benowo public transport station is also within close proximity to the hotel. From here, guests can easily access the Suramadu Bridge, connecting Surabaya to the island of Madura, where they can discover stunning beaches and immerse themselves in the local culture.
With these conveniently located public transport stations near The Westin Surabaya, guests can easily navigate the city and make the most of their stay, whether it's for business or leisure.
A Culinary Haven: Indulge in Surabaya's Finest Dining
The Westin Surabaya is surrounded by a plethora of exceptional dining options. Just a short stroll away, you'll find Warung Leko HR Muhammad, a local favorite known for its mouthwatering Indonesian cuisine. For those craving authentic Chinese flavors, Madame Chang offers a delightful menu of traditional dishes. Kudos Cafe - Pakuwon Square is a charming spot to enjoy a cup of coffee or a light meal, while Zhang Palace Restaurant serves up exquisite Chinese delicacies. Seafood lovers will be delighted by the fresh catches at Artomoro Sea Food, while Monopole Coffee Lab is perfect for a quick caffeine fix. Central Churrasco (Matosinhos) is a must-visit for meat enthusiasts, offering a delectable selection of grilled meats. Meatshop & Gourmet is another fantastic option for carnivores, known for its high-quality cuts and gourmet offerings. Gojumong Korean BBQ Surabaya is the place to go for an authentic Korean barbecue experience, and Pecel Madiun Bu Pri is a local gem known for its flavorful Javanese cuisine. With such a diverse range of dining options just steps away from the hotel, guests at The Westin Surabaya are truly spoiled for choice.
Shop 'til You Drop
Located in the heart of Surabaya, The Westin Surabaya is surrounded by a plethora of shopping landmarks that will satisfy even the most avid shopaholics. Just a stone's throw away from the hotel, you'll find the lively G Walk Night Market Surabaya, where you can immerse yourself in the vibrant atmosphere while browsing through a wide variety of local street food and unique souvenirs. For a more upscale shopping experience, head over to Pakuwon Trade Center - PTC, Pakuwon Mall, Supermal Pakuwon Indah, and Lenmarc Mall, all of which are conveniently located within walking distance from the hotel. These shopping destinations offer an extensive range of international and local brands, as well as entertainment options such as cinemas and arcades. Whether you're looking for trendy fashion pieces, electronics, or simply want to indulge in a shopping spree, The Westin Surabaya's surrounding shopping landmarks have got you covered.
Luxury at an Affordable Price: The Westin Surabaya
Experience the epitome of luxury at The Westin Surabaya without breaking the bank. With an average price of $161 per night, this exquisite hotel offers a remarkable value for the discerning traveler. Surpassing the average price of a hotel room in Surabaya, which stands at $28, The Westin Surabaya presents an unparalleled opportunity to indulge in opulence at an affordable price.
At The Westin Surabaya, guests can expect nothing short of exceptional service, world-class amenities, and a truly unforgettable stay. Each room is meticulously designed with contemporary elegance, featuring plush furnishings, modern technology, and breathtaking city views. Whether you choose a Deluxe Room, Executive Suite, or the luxurious Presidential Suite, every accommodation option exudes comfort and sophistication.
With its unbeatable combination of luxury and affordability, The Westin Surabaya is the perfect choice for travelers seeking a remarkable experience in the heart of Surabaya. Book your stay today and immerse yourself in the ultimate indulgence that this magnificent hotel has to offer.
Excellent Location, Superb Staff, and Great Food
The Westin Surabaya has received rave reviews from its guests, with many highlighting its excellent location, superb staff, and great food. Visitors have praised the hotel for its convenient location, making it easy to explore Surabaya's attractions. The staff at The Westin Surabaya have been described as helpful and friendly, always going above and beyond to ensure a pleasant stay for guests. The hotel's restaurant offers a delightful culinary experience, with guests raving about the quality and taste of the food. In addition to the location, staff, and food, guests have also commended the hotel's cleanliness, comfortable rooms, and well-maintained facilities. Overall, The Westin Surabaya provides a happy and memorable experience with its excellent service and amenities.
Exceptional Customer Ratings at The Westin Surabaya
The Westin Surabaya, located in the heart of Surabaya, Indonesia, has received exceptional customer ratings, making it a top choice for travelers seeking a luxurious and comfortable stay. With an impressive overall rating of 9.6, this hotel has consistently exceeded guests' expectations, ensuring a memorable experience for all who stay here.
One of the standout aspects of The Westin Surabaya is its excellent value for money, scoring an impressive 9.3 in this category. Guests have praised the hotel for offering exceptional amenities and services at a reasonable price, making it an ideal choice for both leisure and business travelers. From spacious and elegantly designed rooms to top-notch facilities, every aspect of the hotel is designed to provide the utmost comfort and convenience.
The Westin Surabaya also shines in terms of its facilities, with a remarkable rating of 9.6. The hotel boasts a range of amenities that cater to every guest's needs. Whether it's the state-of-the-art fitness center, the rejuvenating spa, or the stunning outdoor pool, guests have access to a wide array of facilities that guarantee a truly indulgent and relaxing stay. Moreover, the hotel's commitment to cleanliness is evident, with a remarkable rating of 9.8. Guests have consistently praised the hotel's immaculate rooms and public areas, ensuring a hygienic and comfortable environment throughout their stay.
In addition to its outstanding facilities and cleanliness, The Westin Surabaya's prime location has also garnered high praise from guests, with a rating of 9.7. Situated in the heart of Surabaya, guests have easy access to major attractions, shopping centers, and dining options. Whether guests are looking to explore the city's vibrant culture or indulge in some retail therapy, The Westin Surabaya's strategic location ensures a convenient and memorable stay.
Last but not least, the hotel's staff performance has received glowing reviews, with a remarkable rating of 9.8. Guests have consistently praised the hotel's friendly, attentive, and professional staff who go above and beyond to ensure a memorable stay. From seamless check-ins to personalized recommendations and exceptional service, the dedicated team at The Westin Surabaya strives to create a warm and welcoming atmosphere for every guest.
With its exceptional customer ratings for value, facilities, cleanliness, location, and staff performance, The Westin Surabaya is undoubtedly a top choice for travelers seeking a luxurious and unforgettable stay in Surabaya, Indonesia. Book your stay at The Westin Surabaya and experience the epitome of comfort, convenience, and exceptional service.
Best Hotel in town”
We stayed for 4 days, booked 3 rooms for families with young kids. First time got to the lobby we impressed with the view from the lobby, modern and luxurious decor. The security in every access, its very clean and also its smell so good in every area. Room is spacious and so comfortable and again its very clean. The breakfast is the best we ever had compare to other hotel in town, a lot variety, delicious, fresh and clean. All the staff very attentive, friendly and always smile and greet us very nice. Their service is above and beyond. Definitely will come back again and recommend this hotel to everyone.
Dear Feli, Thank you for sharing a fantastic review of your stay at The Westin Surabaya. We are delighted that you had a great experience and discovered the joys of our property. I would share your kind words with our team here and believe they would be very proud to know that their effort reached your expectation. We all look forward to welcoming you on your next stay at The Westin Surabaya. Best Regards, The Westin Surabaya team
Always have a great time here 😎😌”
From the airport pick up by Rio , thru very person used Check in and great placed business room next to the perfect executive lounge where we enjoyed excellent breakfasts , F&B and a relaxed dinner nd cocktails - excellent service from whole team - didn’t want to leave as usual but did with usual great attention from security and car service team 🤗- we will be back to our home in Surabaya ☺️
Dear Roger, Thank you for sharing a fantastic review of your stay at The Westin Surabaya. We are delighted that you had a great experience and discovered the joys of our property. I would share your kind words with our team here and believe they would be very proud to know that their effort reached your expectation. We all look forward to welcoming you on your next stay at The Westin Surabaya. Best Regards, The Westin Surabaya team
Exceptional Comfort and Service”
My stay at The Westin Surabaya was nothing short of exceptional. From the moment I arrived, I was greeted with warm hospitality and professionalism. The hotel's ambiance is elegant yet welcoming, creating a relaxing atmosphere throughout. The room was spacious, impeccably clean, and beautifully appointed with modern amenities that ensured a comfortable stay. The bed was incredibly comfortable, offering a restful night's sleep after a long day. One of the highlights of my stay was the breakfast experience. The quality and variety of food served were outstanding, catering to different tastes and dietary preferences. Each morning, I enjoyed a delicious spread that truly set the tone for the day ahead. The hotel facilities are impressive, including a well-equipped gym and a refreshing pool area. These amenities allowed me to unwind and stay active during my stay. What truly stood out, however, was the exceptional service provided by the staff. They were attentive, friendly, and went above and beyond to ensure that every aspect of my stay was perfect. Overall, The Westin Surabaya exceeded my expectations in every way. Whether you're visiting for business or leisure, I highly recommend this hotel for its luxurious accommodations, excellent dining options, and impeccable service.
Dear Ms. Annisa, Thank you for sharing a fantastic review of your stay at The Westin Surabaya. We are delighted that you had a great experience during your staycation and discovered the joys of our property, especially for the room cleanliness and extraordinary service from our associate. I would share your kind words with our team here and believe they would be very proud to know that their effort reached your expectation. We all look forward to welcoming you on your next stay at The Westin Surabaya. Best Regards, The Westin Surabaya team
An extraordinary experience ”
I booked 3 rooms for my brother and parents. I chose Westin Surabaya with the intention to give the best service to them as it was their first time to Surabaya. From the time we checking in, we're told they're running out of welcome drink which was pretty absurd for a five star hotel, whilst with any other lower star hotels it never happened. I asked for it for a refreshment coz we just arrived from our long drive from vacation in Batu, Malang. Then the next day, some of my parents' friends and family came to pay a visit which was a surprise for us coz they only informed when they've reached the hotel. Therefore, we're not prepared for a gathering elsewhere and it was late. My father was in a wheelchair so it's not easy to just find a place. So I asked the lobby man at LG if I can order some drinks and being replied I have to move to the upper lobby (L) to do so. Then, I shifted everyone, around 13 people to Lobby L, by informing my parents that only there we can order some drinks, only being rejected again upon arriving. I contacted the lobby man at LG again to ask for the confusion, then being replied we have to "sit" at the bar to order drinks, which was not the information given earlier. I explained how can people talk in a bar especially for elderly, if it is also impossible for younger ppl. Then he replied, we can sit at the restaurant by booking it. I agreed, only to be replied again that even so we have to move out by 22.00 PM coz it is the opening hour. I asked him, it was 21.15 PM at that time, how can it be possible for my parents' family and friends to stop mingling in half an hour? I again asked for a solution, which to my surprise he replied there's NONE. But it's still okay, we tried to follow the policy even it was not understandable. I apologized to everyone for not being able to serve even just a drink. And for sure they're okay. However, the weirdness with Westin Surabaya didn't stop here. After settling everything and nothing else could be done, we younger people went out for a while. Only to be surprised when we arrived back at the hotel, to be informed that ALL OF everyone who's been sitting at the Lobby L has been told to dismiss, including my parents, AGAIN with the excuse that it was the hotel's POLICY to not allowing people sit at the lobby after 22.00 PM. I could say nothing, only extreme confusion and disappointment. Upon checking out, I asked the receptionist, is there really a "closing" hour for lobby area? It's not a surprise that she answered NO. Me and my husband were very disappointed with how Westin Surabaya works and treats its customers. And this is the first time we knew that there's a closing time for Westin Surabaya's lobby area. I'd like to send my gratitude to the lady of Front of House Vice Manager (my apology that I lost the biz card so I can't remember the name and the exact title), who wanted to investigate the case upon us checking out, and walked us to our cars. And to the Front of House Manager, Malvin, who sent the apology through whatsapp. Five star hotels, supposed to come with another level of service, not another level of policy thrown at customers.
Dear Ms. Ety, Thank you for your feedback and for choosing to stay at The Westin Surabaya. We apologize that our service did not meet your expectation. We’re seriously looking into your concern and already in contact with you to work on the area require improvement. We have also shared your valuable feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent this issue from occurring in the future. Once again, thank you for your valued feedback and we do hope to serve you again whenever your travels bring you back to Surabaya. Sincerely. Best regards, The Westin Surabaya Management Team
I am in love.”
On our trip to Bromo, my friend and I decided to stay at this hotel and booked 2 rooms. The receptionist kindly offered to upgrade one of our rooms to a Grand Suite for a little additional price, and it turned out to be an amazing decision. I loved the suite so much that we ended up extending our stay for one more night. As a nice touch, they offered us chocolates at the front desk, and my friend enjoyed them so much that he took plenty. Sorry Westin, but he was very pleased with our stay at your hotel. This hotel is definitely my top choice for future trips to Surabaya.
Dear Mr. Martinus, Thank you for sharing a fantastic review of your stay at The Westin Surabaya. We are delighted that you had a great experience during your staycation and discovered the joys of our property, especially for the delicious breakfast and extraordinary service from our associate. I would share your kind words with our team here and believe they would be very proud to know that their effort reached your expectation. We all look forward to welcoming you on your next stay at The Westin Surabaya. Best Regards, The Westin Surabaya team