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The Rizen Hotel
The Rizen Hotel
The Rizen Hotel
The Rizen Hotel
The Rizen Hotel
The Rizen Hotel
The Rizen Hotel

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6.7

Good

693 reviews

693 reviews

See map

8.1

Excellent

Location rating score

Excellent location
Parking
FREE
Popular landmarks
Warung Kaleng 1.5 km
Cilember Waterfalls 3.3 km
Taman Wisata Matahari 4.4 km
Curug Panjang Waterfall 4.5 km
At-Ta'Awun Mosque 5.3 km
Mount Gede Pangrango National Park 9.9 km
Little Venice Kota Bunga 11.1 km
Gunung Geulis Golf Course 11.6 km
Istana Cipanas 12.2 km
Cigentis Waterfall 26.1 km
Nearby landmarks
RS Paru Dr. M. Goenawan Partowidigdo 250 m
Warung Kaleng 1.5 km
Pasar Cisarua 1.5 km
Taman Safari Cisarua 3.3 km
Cilember Waterfalls 3.3 km
Gunung Mas Wisata Argo 3.7 km
Parachute Landing Area 3.7 km
Curug Cilember 3.7 km
Agrowisata GUNUNG MAS Kebun Teh Walini 3.8 km
The Ranch 4.3 km

The Rizen Hotel

Jl. Raya Puncak KM. 83, Cisarua, Puncak, Indonesia, 16750 - See map

In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the Cisarua part of Puncak, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Taman Wisata Matahari. Rated with 3 stars, this high-quality property provides guests with access to restaurant, fitness center and outdoor pool on-site.

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Highlights

Front desk [24-hour]

Free Wi-Fi in all rooms!

Air conditioning

Blackout curtains

Room service [24-hour]

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

Facilities

Car park

Free Wi-Fi in all rooms!

Front desk [24-hour]

Swimming pool [outdoor]

Fitness center

Restaurants

Room service [24-hour]

Coffee shop

Your dates are popular among travelersUsers are booking a place in Puncak every 2 minutes on Agoda.com
Value for money6.4
Location rating8.1
Nearest airportHalim Perdanakusuma International Airport (HLP)
Distance to airport47.3 km

Rooms available at The Rizen Hotel

Superior
...
  • Room size: 21 m²/226 ft²
  • Garden view
  • 2 single beds or 1 double b...
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Deluxe
...
  • Room size: 21 m²/226 ft²
  • Mountain view
  • 2 single beds or 1 double b...
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Executive
...
  • Room size: 24 m²/258 ft²
  • Mountain view
  • 2 single beds or 1 double b...
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Double/Single Deluxe Room
...
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    高级房
    ...
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      Double/Single Executive Room
      ...
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        room
        ...
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          Twin/Double Room
          ...
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            Single room - Executive
            ...
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              行政房
              ...
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                Frequently asked questions

                How much does it cost to stay at The Rizen Hotel?

                Room rates depend on the dates, room types, and number of guests, so please click here to see the latest and best deals from Agoda!

                What time is check-in and check-out at The Rizen Hotel?

                Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The front desk is always open, day or night.

                How do I get to The Rizen Hotel?

                For those who wish to drive their own cars, The Rizen Hotel has a car park right on site for maximum convenience. Parking is free for guests. If you're looking for an easy way to get around Puncak with private transportation, the hotel can arrange car rental for you.

                What are my dining options at The Rizen Hotel?

                To meet any special dietary requirements, halal diet is prepared with the utmost care and attention.

                What is the smoking policy at The Rizen Hotel?

                The Rizen Hotel does permit smoking in some areas and is not 100% smoke-free.

                What restaurants are nearby The Rizen Hotel?

                Restaurants including Sate Kambing Hanjawar, The Grand Hill Bistro Cafe and Royal Al Jazeerah Restaurant and Cafe are popular in The Rizen Hotel’s neighborhood which is known as Cisarua.

                What are popular attractions near The Rizen Hotel?

                Guests at The Rizen Hotel can easily visit Taman Wisata Matahari, Warung Kaleng and Cimory Riverside located in the Cisarua area.

                What popular natural sightseeing spots are close to The Rizen Hotel?

                The Rizen Hotel is located in the Cisarua area, which is famous for natural sightseeing destinations such as Cilember Waterfalls, Gunung Kencana and Gunung Gedongan.

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                Explore the neighborhood

                What people love about The Rizen Hotel

                • 8.8

                  Excellent
                  Staff 

                  "Staff was excellent, they're helpful and friendly."

                  natalia

                  |

                  August 24, 2020

                • 8.8

                  Excellent
                  Cleanliness

                  "We booked superior room, the room was wide enough, clean and have terrace."

                  natalia

                  |

                  August 24, 2020

                • 7.2

                  Very good

                  "Its a good place for traveler for short time treveler"

                  Yoga

                  |

                  June 14, 2019

                Property ranking|Compared to 531 Puncak properties
                See all rankings
                Room comfort score
                5.7/10
                Location score
                8.1/10
                Room size
                22 sqm.
                Couples review score
                7/10
                Better than
                92
                %
                of Puncak properties
                Better than
                83
                %
                of Puncak properties
                Bigger than
                82
                %
                of Puncak properties
                Better than
                78
                %
                of Puncak properties
                Overall rating:

                6.7

                Good
                693 reviews
                Cleanliness
                6.0
                Facilities
                6.4
                Location
                8.1
                Read all reviews >
                More about The Rizen Hotel

                More about The Rizen Hotel

                The Rizen Hotel

                Get into the excitement of all great offerings in Puncak as well as its surrounding adventures with a stay at The Rizen Hotel. The thrills couldn't be closer or more convenient for theme-park enthusiasts than staying at The Rizen Hotel -- only 4.3 km from the popular Taman Wisata Matahari.
                The Rizen Hotel offers impeccable service and all the essential amenities to travelers. Post your pictures and answer your emails whenever you want, with the hotel's free Wi-Fi internet access. The hotel provides car hire services to help you find what you want in Puncak. Parking is available and free, provided by the hotel for guests with their own transportation.
                The helpful staff at the front desk can assist you with services including concierge service. The hotel's on-site dry cleaning service and laundry service help you keep your favorite travel outfits clean so you can pack less. In-room conveniences include 24-hour room service and room service, so you can relax and enjoy your stay. Smoking is restricted to the designated smoking areas.
                Guestrooms are designed to provide an optimal level of comfort with welcoming decor and essential amenities. The hotel provides blackout curtains and air conditioning in some rooms for the benefit of guests. Some selected rooms at The Rizen Hotel include a balcony or terrace, as part of the room design. Some selected rooms have television and cable TV to keep guests entertained.
                The hotel also provides guests with a coffee or tea maker and bottled water in some rooms. The Rizen Hotel also provides toiletries in some of its bathrooms for your convenience.


                Dining and things to do

                Wake up bright and energetic in the mornings with a cup of good coffee offered at the cafe right at the hotel. Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options. The Rizen Hotel caters to its guests varied dietary restrictions with cuisine types such as halal available.
                The Rizen Hotel offers wonderful recreational facilities for guests to enjoy. The hotel's on-site pool invites you every day for a cooling dip or a few refreshing laps. For those who hate to miss a workout, a trip to the hotel's fitness facility will keep you fresh and healthy.


                Around the property

                This is your chance to explore all that Puncak has to offer. The most well-known nearby local attraction is Little Venice Kota Bunga which is located just about 11.0 km away.


                Reasons to stay here

                This hotel's food and dining score higher than 95% of accommodations in the city.
                This hotel scores higher than 82% of accommodations in the city for its location.
                Room comfort is said to be outstanding here, scoring higher than 92% of accommodations in the city.

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                Amenities and facilities
                Good
                Facilities

                6.4

                Most talked about facilities

                Breakfast

                13 mentions

                Housekeeping

                10 mentions

                Swimming Pool

                3 mentions

                Food & Dining

                2 mentions

                Languages spoken

                • English
                • Indonesian

                Internet access

                • Free Wi-Fi in all rooms!
                • Wi-Fi in public areas

                Things to do, ways to relax

                • Fitness center
                • Garden
                • Swimming pool [outdoor]

                Dining, drinking, and snacking

                • Coffee shop
                • Restaurant [halal]
                • Restaurants
                • Room service [24-hour]

                Services and conveniences

                • Concierge
                • Dry cleaning
                • Elevator
                • Laundry service
                • Meeting/banquet facilities
                • Smoking area

                For the kids

                • Family room
                • Playground

                Access

                • Front desk [24-hour]
                • Pets allowed
                • Security [24-hour]

                Getting around

                • Car park [free of charge]
                • Car park [on-site]
                • Rental car

                Available in all rooms

                • Air conditioning
                • Blackout curtains
                • Desk
                • Free bottled water
                • Internet access – wireless
                • Non-smoking
                • Satellite/cable channels
                • Shower
                • Telephone
                • Toiletries
                • Wi-Fi [free]
                Food and dining
                Breakfast options
                • Asian
                Location
                Jl. Raya Puncak KM. 83, Cisarua, Puncak, Indonesia, 16750
                Excellent
                Location

                8.1

                Airports

                • Halim Perdanakusuma International Airport (HLP)
                  47.3 km
                • Soekarno-Hatta International Airport (CGK)
                  69.9 km

                Hospital or clinic

                • RS Paru Dr. M. Goenawan Partowidigdo
                  250 m

                Shopping

                • Cipanas Factory Outlet
                  9.0 km

                Convenience store

                • Alfamart
                  130 m

                Cash withdrawal

                • ATM
                  160 m
                What's nearby

                Popular landmarks

                • Warung Kaleng
                  1.5 km
                • Cilember Waterfalls
                  3.3 km
                • Taman Wisata Matahari
                  4.4 km
                • Curug Panjang Waterfall
                  4.5 km
                • At-Ta'Awun Mosque
                  5.3 km
                • Mount Gede Pangrango National Park
                  9.9 km
                • Little Venice Kota Bunga
                  11.1 km
                • Gunung Geulis Golf Course
                  11.6 km
                • Istana Cipanas
                  12.2 km
                • Cigentis Waterfall
                  26.1 km

                Nearby landmarks

                • RS Paru Dr. M. Goenawan Partowidigdo
                  250 m
                • Warung Kaleng
                  1.5 km
                • Pasar Cisarua
                  1.5 km
                • Taman Safari Cisarua
                  3.3 km
                • Cilember Waterfalls
                  3.3 km
                • Gunung Mas Wisata Argo
                  3.7 km
                • Parachute Landing Area
                  3.7 km
                • Curug Cilember
                  3.7 km
                • Agrowisata GUNUNG MAS Kebun Teh Walini
                  3.8 km
                • The Ranch
                  4.3 km
                Distances shown are straight-line distances on the map. Actual travel distances may vary.
                Property policies
                Children and extra beds

                Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

                All children are welcome.

                Children 0-11 year(s)
                Stay for free if using existing bedding.
                If you need an extra bed, it will incur an additional charge.
                Guests 12 years and older are considered as adults
                Must use an extra bed which will incur an additional charge.
                Others
                • When booking more than 5 rooms, different policies and additional supplements may apply.
                Some helpful facts

                Check-in/Check-out

                • Check-in from14:00
                • Check-out until12:00

                Getting around

                • Travel time to airport (minutes)180

                The property

                • Number of rooms 54
                • Room voltage220

                Reviews of The Rizen Hotel from real guests

                Provided by verified guests of Agoda
                Cleanliness6.0
                Facilities6.4
                Location8.1
                Room comfort and quality5.7
                Service7.0
                Value for money6.4
                High score for Puncak
                Rating
                9+ Exceptional (48)
                8-9 Excellent (38)
                7-8 Very Good (80)
                6-7 Good (78)
                <6 Below Expectation (202)
                Time of the year
                Mar - May (87)
                Jun - Aug (174)
                Sep - Nov (88)
                Dec - Feb (97)
                All guests (693)
                All room types
                All languages

                Show reviews that mention 

                Showing 446 verified guest comments
                12345
                9.6
                Exceptional
                Muhammad from Indonesia
                Family with young children
                Deluxe
                Stayed 1 night in October 2021

                Puas”

                Makanan enak varian pilihan bnyk Tempat enak, cuma kasur agak ambles Over all okay

                Reviewed February 26, 2022

                See room deals

                8.8
                Excellent
                natalia from Indonesia
                Couple
                Superior
                Stayed 2 nights in August 2020

                Excellent”

                location was close to many warung makan, taman safari and not far enough from other attraction site, like telaga warna, agrowisata gunung mas, and tea plantation. it's only 1 hour to reach Kebun Raya Cibodas and Taman Bunga Nusantara by motorcycle. staff was excellent, they're helpful and friendly. we booked superior room, the room was wide enough, clean and have terrace.

                Reviewed August 24, 2020

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                7.2
                Very good
                Yoga from Indonesia
                Family with young children
                Executive
                Stayed 1 night in June 2019

                Good location and value for money”

                The hotel was as expected (3rd star), the location near the main road is good to know when and where will you go espeaciallu during peak time holiday (the main road is sometime one way to left or right). Need improvement in breakfast preparation (food not enough) and water heater ( not realy heat). Its a good place for traveler for short time treveler

                Reviewed June 15, 2019

                See room deals

                6.4
                Good
                Zulfa from Indonesia
                Family with young children
                Superior
                Stayed 2 nights in June 2020

                Hope its cleaner”

                this hotel is value for money and in a strategic location, but we hope that it can be more clean, and easily access to front office call.... Thanks

                Reviewed June 14, 2020

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                6.4
                Good
                mohd from Malaysia
                Couple
                Deluxe
                Stayed 1 night in October 2019

                Good”

                Basic hotel, no view

                Reviewed October 28, 2019

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                4.8
                Ade from Indonesia
                Couple
                Superior
                Stayed 1 night in January 2020

                Bad hotel, bed cover was dirty, pillow also dirty”

                Bad hotel for cleanliness

                Reviewed January 13, 2020

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                8.0
                Excellent
                Gilang from Indonesia
                Couple
                Superior
                Stayed 1 night in May 2013

                Beyond expectation”

                Clean room, comfortable bed, nice breakfast

                I chose this hotel because I thought this hotel is quite near to the entrance of Taman Safari. I am quite impressed with this hotel, eventhough the price is a little bit pricy for a hotel located in Cisarua area, this hotel gives a good service. The room is a little bit old, but was renovated and the furnishing is new. It has LCD TV eventhough there's a lot of statics for international TV show. There is hot water, but yeah, it takes like about 30 seconds before the hot water pour after you open the shower. What impress me is the breakfast. It gaves us a buffet breakfast. It provides a simple salad bar, breads and pastries, omelletes, fried rice, sausage, fried noodles, prodiges, veggies, fruit juice, and fruit bar. It is not a luxurious hotel, but for the price, I think this hotel deserves a thumbs up. Tip: If you are planning to go to Taman Safari by car, depart from hotel before 11 so you would not be jammed with traffic from Puncak to Jakarta. Don't worry of one-way traffic time from downhill because the distance between hotel entrance and Taman Safari road is quite near.

                Reviewed June 03, 2013

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                8.0
                Excellent
                Lolita from Indonesia
                Family with teens
                Executive
                Stayed 2 nights in August 2013

                perfect location, clean room”

                perfect location, fast check in & out, clean room.

                This hotel is located near Taman Safari Cisarua. The check in & check out wasfast. The room is clean, it was located at the second floor. Things to be improve: the room soundproof, the old buildings of the hotel should be renovated.

                Reviewed September 03, 2013

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                7.0
                Very good
                Donny from Indonesia
                Family with young children
                Superior
                Stayed 1 night in July 2013

                large room and friendly staff”

                good breakfast, large room and friendly staff

                I spent two nights at the rizen, the staff very helpful and service with the smile, but the room condition a bit old, breakfast was ok but nothing special to remember. It was quite good stay and worth for the money. The hotel is near to Taman Safari Indonesia that was a big plus for us.

                Reviewed July 11, 2013

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                7.0
                Very good
                Handy from Indonesia
                Couple
                Deluxe
                Stayed 1 night in June 2013

                Environment is good”

                environment, breakfast, location

                The hotel location is good for the traveler which has put Taman Safari Cisarua as his or her destination. The breakfast also in a nice building with the panoramic view. The modern room design was not so good, I feel something still missing in the interior room design.

                Reviewed August 23, 2013

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                6.4
                Good
                narissa from Indonesia
                Family with young children
                Superior
                Stayed 1 night in July 2018

                Good”

                Pertama kali nginep di the rizen. Suasana hotelnya enak. Lokasi di pinggir jalan dekat ke taman safari. Untuk furnish hotel sudah keliatan tua. Kamar cukup bersih. Sarapan lumayan bervariasi dan enak Kolam renang nya bersih. Ada taman dan permainan untuk anak-anak. Staff hotel ramah-ramah Proses check in dan check out nya cepat.

                Reviewed July 30, 2018

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                8.0
                Excellent
                Mr from Indonesia
                Family with young children
                Superior
                Stayed 1 night in March 2014

                Friendly and Nice Hotel”

                Near from Taman Safari, Nice place, Great parking Lot

                In the central of Puncak, Nice Hotel, near from Taman Safari Indonesia, which me and my family goes

                Reviewed March 25, 2014

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                9.2
                Exceptional
                Chandra from Indonesia
                Couple
                Superior
                Stayed 1 night in December 2016

                Good Hotel near Taman Safari”

                Overall is good, i cannot give comment about value, because i've been there when New Year eve, the price is on high season is different.

                Reviewed July 07, 2017

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                6.0
                Febrita from Indonesia
                Family with young children
                Superior
                Stayed 1 night in July 2018

                Above average”

                anak2 dan suami suka dng hotel ini..tp syg kamar mandi di kamar saya bauuu Skali,smpe minta disemprot pewangi...tp mungkin di kamar lain gak...jd so far so good dee buat hotel Rizen

                Reviewed July 12, 2018

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                8.3
                Excellent
                Nugroho from Indonesia
                Family with teens
                Executive
                Stayed 1 night in July 2013

                nice hotel, close to TSI and to puncak pass ”

                place, room and dining

                Easy to reach, Nice Hotel, Nice room, Nice designn but the air condition of our room does not work properly

                Reviewed July 10, 2013

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                4.7
                I from Indonesia
                Group
                Superior
                Stayed 1 night in March 2014

                Have potentials, But not ready yet”

                Nearby Attraction, Good room design

                The Hotel have a good potentials to be a great Hotel. The room design is modern not like many hotels in Puncak. But some rooms is not ready yet to be sold but still sold to customer. I'm not recommend the Superior Room especially at room number 1***, located most bottom of hotels and air circulation is no good and still at renovation. Pick the another room at least at the level of parking lot (2***). Maybe until early 2015 i would not recommend this hotel, but when the renovation finished it should be good as long as the price is still.

                Reviewed March 05, 2014

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                4.4
                Alfred from Indonesia
                Family with young children
                Superior
                Stayed 1 night in November 2018

                one of the worse hotel for that value of money”

                hotel is not cheap for the old hotel room.. we book 2 room for 1 night i request early check in for 1 room, because we travel with babies.. and the reception easy to say the room is ready but i must pay extra 20% if i want to check in before 2pm... the room and toilet was old and the breakfast super bad, 8.30 am all the food gone.. even egg station they said close.. we ask for breakfast and we must wait around 40mnt for they refill the food (and lot off guest complain) hope they improve but, better pick another hotel beside the Rizen.. very bad management

                Reviewed November 13, 2018

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                7.3
                Very good
                Handy from Indonesia
                Couple
                Superior
                Stayed 1 night in June 2013

                Good Location hotel to go to Taman Safari”

                Location, Breakfast, environment

                Nice stay, only the interior design looks something missing, also the bed. The breakfast was very good with panoramic view on the building. The swimming pool is far from the hotel room, need to take some walks.

                Reviewed August 23, 2013

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                6.7
                Good
                Lolita from Indonesia
                Family with teens
                Superior
                Stayed 2 nights in August 2013

                centrally located, fast check in & out.”

                location, check in & out, comfortable bed.

                we like the hotel because it is located near taman safari, the check in & out was fast, and the bed was comfortable. the view from the coffee shop is nice. things need tobeimprove are the age of the furniture, room cleanliness, and the most important is the rooms have to be soundproof. thanks.

                Reviewed September 03, 2013

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                10.0
                Exceptional
                Nico from Indonesia
                Couple
                Executive
                Stayed 1 night in September 2018

                great hotel”

                nice hotel with low budget in tourism area.. gooodddddd...

                Reviewed October 19, 2018

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                12345
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