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Enjoy a scenic seafront location with a private beach, a massive outdoor pool surrounded by palm trees, and a manicured garden at Citadines Pearl Hoi An. Indulge in exclusive al fresco dining at the renowned Pool Bar and make unforgettable memories. Nestled in the village of Cam An, Hoi An, Citadines Pearl Hoi An is a serene and luxurious accommodation option. Featuring a stunning pool, beachfront bar, and rejuvenating sauna, it offers a perfect getaway. Stay connected with complimentary wireless internet and enjoy air conditioning. Relax on the private balcony/terrace with garden, ocean, or sea views. Explore An Bang Beach just a short stroll away. Create unforgettable memories at Citadines Pearl Hoi An. [Some content may be Generative AI assisted. Inaccuracies may occur.]
520 meters to An Bang Beach
Check-in [24-hour]
Airport transfer
Great Breakfast
Private beach
Front desk [24-hour]
Airport transfer
Car park
Shuttle service
Kids club
Tennis court
Free Wi-Fi in all rooms!
Check-in/out [express]
3 travelers have booked today.
Location rating score
Value for money | 8.6 |
Distance to city center | 24 km |
Location rating | 7.9 |
Nearest airport | Da Nang International Airport (DAD) |
Distance to airport | 20.7 km |
What dining options are offered at Citadines Pearl Hoi An?
Citadines Pearl Hoi An has a diverse selection of restaurant and food options for you to enjoy while remaining at this property, which include Buffet in restaurant, Western cuisine, International cuisine, and Asian cuisine.
Does Citadines Pearl Hoi An have bars on-site?
Experience your holiday vacation the greatest way possible with Citadines Pearl Hoi An's bar and poolside bar available right in front of your doorstep for when you need a drink or two.
What types of facilities are offered for children at Citadines Pearl Hoi An?
While on holiday break with your loved ones, your children can also experience the fun in sports and recreation facilities made available at Citadines Pearl Hoi An which include kids pool and children's playground.
How long do travelers generally stay at Citadines Pearl Hoi An?
Verified past guests that have stayed at Citadines Pearl Hoi An had an average nightly stay of 2 nights at this property.
What was the average room rate for Citadines Pearl Hoi An been in the past month?
The typical room rate for Citadines Pearl Hoi An in the past month is 1701041.4 VND, compared to city's average of 1031496.06 VND.
What do past guests love most about Citadines Pearl Hoi An?
Past guests that stayed at Citadines Pearl Hoi An have given this property a rating of 8.642 for its outstanding cleanliness as the primary highlight for their stay.
What is the average rating that past Business travelers' have given to Citadines Pearl Hoi An?
Verified business travelers that have stayed at this property have given Citadines Pearl Hoi An an average rating of 8.0. You can look up more detailed customer evaluations and responses by filtering for a specific type of verified travelers down in the review section.
What is the typical rating that verified Group travelers have given to Citadines Pearl Hoi An?
Verified group travelers that have stayed at this property have given Citadines Pearl Hoi An an average rating of 8.4. You can look up more detailed customer evaluations and feedback by filtering for a specific type of verified travelers down in the review section.
What do local travelers think about Citadines Pearl Hoi An?
Verified local visitors that have stayed at this property have given Citadines Pearl Hoi An an average rating of 8.7. You can look up on more in depth customer testimonials, and responses for this property down in the review section.
What restaurants are close by Citadines Pearl Hoi An?
Citadines Pearl Hoi An’s local community is Cam An which includes well-known restaurants such as Shore Club An Bang Beach.
Experience Luxury and Comfort at Citadines Pearl Hoi An
Nestled in the enchanting coastal city of Hoi An, Vietnam, Citadines Pearl Hoi An is a stunning 5-star hotel that promises an unforgettable stay. With its modern architecture and exquisite design, this hotel offers a perfect blend of luxury and comfort. Built in 2019 and recently renovated, guests can indulge in contemporary amenities while enjoying the serene beauty of their surroundings. Located just 24 kilometers from the bustling city center and a convenient 45-minute drive from the airport, Citadines Pearl Hoi An is an ideal retreat for both leisure and business travelers.
With a total of 581 elegantly designed rooms, the hotel caters to a variety of needs, from solo travelers to families seeking a memorable getaway. Check-in begins at 3:00 PM, allowing you to settle in and unwind after your journey, while check-out is comfortably set for 12:00 PM, giving you ample time to enjoy your stay. Families will appreciate the hotel's child policy, which allows children aged 3 to 5 to stay free of charge, making it an excellent choice for those traveling with little ones. Discover the perfect blend of relaxation and adventure at Citadines Pearl Hoi An, where every detail is crafted to ensure an exceptional experience.
Unwind and Indulge: Entertainment Facilities at Citadines Pearl Hoi An
At Citadines Pearl Hoi An, entertainment and relaxation seamlessly blend to create an inviting atmosphere for guests of all ages. For those looking to indulge in some retail therapy, the on-site gift and souvenir shop offers a delightful array of local handicrafts and mementos, perfect for taking a piece of Hoi An home with you. After a day of exploring the enchanting streets of this ancient town, unwind at the stylish bar where you can sip on expertly crafted cocktails or enjoy a selection of fine wines, all while soaking in the vibrant ambiance.
For guests seeking rejuvenation, the hotel’s spa facilities are a true sanctuary. Pamper yourself with a soothing massage or immerse in the tranquil sauna and steam room, designed to melt away stress and rejuvenate your spirit. The lush garden area provides a serene escape, perfect for leisurely strolls or quiet contemplation amidst nature. Additionally, the shared lounge and TV area is an inviting space to connect with fellow travelers or catch up on your favorite shows, making Citadines Pearl Hoi An a hub of relaxation and entertainment in the heart of Hoi An.
Unleash Your Energy at Citadines Pearl Hoi An's Sports Facilities
At Citadines Pearl Hoi An, staying active is a breeze with a comprehensive range of sports facilities designed to cater to every fitness enthusiast. The state-of-the-art fitness center is equipped with modern workout machines and free weights, allowing you to maintain your workout routine while enjoying the serene surroundings of Hoi An. Whether you prefer a high-energy cardio session or a calming strength training workout, this free fitness center offers everything you need to stay fit and energized during your stay.
For those who enjoy outdoor activities, the hotel's stunning tennis courts provide the perfect setting for a friendly match or a more competitive game. After an exhilarating game, you can unwind at the inviting outdoor pool, where you can take a refreshing dip or soak up the sun on a comfortable lounge chair. Additionally, the private beach offers a tranquil escape where you can indulge in beach volleyball or simply relax by the shore. With a poolside bar just steps away, you can easily quench your thirst with a delightful drink, making your sports experience both enjoyable and refreshing. Citadines Pearl Hoi An truly embodies a perfect blend of relaxation and recreation, ensuring that your stay is both active and rejuvenating.
Convenience Facilities at Citadines Pearl Hoi An: Your Home Away from Home
At Citadines Pearl Hoi An, every moment is designed with your convenience in mind, ensuring a seamless and enjoyable stay. The hotel offers a comprehensive laundry service, allowing you to refresh your wardrobe without the hassle of finding a laundromat. For those who prefer to dine in the comfort of their own room, the efficient room service is just a call away, delivering delicious meals right to your doorstep. Safety is paramount, and you can rest easy knowing that safety deposit boxes are available to securely store your valuables during your stay.
The hotel’s concierge is on hand to assist with any inquiries or arrangements, making your travel experience as smooth as possible. Stay connected with complimentary Wi-Fi available in all rooms and public areas, ensuring you can share your memorable moments with friends and family back home. Additional conveniences include luggage storage for early arrivals or late departures, a vending machine for quick snacks, and an on-site convenience store stocked with essentials. With daily housekeeping to keep your space tidy and welcoming, Citadines Pearl Hoi An truly embodies the essence of a worry-free getaway.
Seamless Transportation at Citadines Pearl Hoi An
At Citadines Pearl Hoi An, your journey begins with unparalleled transport facilities designed to enhance your travel experience. The hotel offers a convenient airport transfer service, ensuring a smooth transition from the moment you land in the vibrant city of Hoi An. With professional drivers ready to greet you, you can relax and enjoy the scenic views as you make your way to this exquisite retreat.
For those who prefer exploring the area at their own pace, Citadines Pearl Hoi An features a complimentary onsite car park, making it easy for guests with their own vehicles to navigate the picturesque surroundings. Additionally, the hotel provides a reliable shuttle service for easy access to popular attractions, allowing you to immerse yourself in the rich culture and history of Hoi An without the hassle of transportation logistics. With a dedicated taxi service and ticket service available, every travel need is catered for, ensuring your stay is as comfortable and enjoyable as possible.
Luxurious Comfort at Citadines Pearl Hoi An
At Citadines Pearl Hoi An, each room is a sanctuary of comfort and style, thoughtfully designed to ensure a relaxing stay. Step into your elegantly appointed room, where modern air conditioning welcomes you with a refreshing breeze. Enjoy the convenience of a well-stocked mini bar and a refrigerator, perfect for storing your favorite snacks and beverages. The separate living room offers a generous space to unwind, while the balcony or terrace invites you to soak in the stunning views of Hoi An's picturesque surroundings.
Your comfort is prioritized with plush linens and towels, complemented by cozy bathrobes that add a touch of luxury to your experience. Stay entertained with a flat-screen television featuring satellite/cable channels, or brew a cup of complimentary instant coffee or tea with the in-room coffee/tea maker. Additionally, thoughtful touches like complimentary bottled water, a hair dryer, and premium toiletries ensure that you have everything you need for a rejuvenating getaway. Blackout curtains provide the perfect setting for a restful night’s sleep, making Citadines Pearl Hoi An a true haven for travelers seeking both relaxation and convenience.
Culinary Delights at Citadines Pearl Hoi An
At Citadines Pearl Hoi An, dining is an experience that tantalizes the senses and showcases the rich flavors of Vietnam. The hotel's restaurant offers a delightful array of dishes, featuring both local and international cuisine crafted with fresh, locally sourced ingredients. Guests can indulge in a sumptuous breakfast buffet each morning, where the aroma of freshly brewed coffee mingles with the enticing scents of traditional Vietnamese dishes, ensuring a perfect start to the day. Whether savoring a plate of pho or enjoying a selection of pastries, the breakfast spread caters to every palate, including options for a continental breakfast that delights those seeking a lighter fare.
For those who prefer to dine in the comfort of their own room, Citadines Pearl Hoi An provides efficient room service, allowing guests to enjoy their meals in a relaxed atmosphere. With daily housekeeping ensuring a clean and inviting environment, guests can focus on savoring each bite of their culinary journey. Whether you choose to dine in the vibrant restaurant or relish a quiet meal in your room, the dining facilities at Citadines Pearl Hoi An promise an unforgettable gastronomic experience that complements the beauty of Hoi An.
Discover the Exquisite Room Offerings at Citadines Pearl Hoi An
At Citadines Pearl Hoi An, guests are invited to immerse themselves in a selection of thoughtfully designed room offerings that cater to every need and preference. The spacious 3 Bedroom Executive Suite, spanning an impressive 120 square meters, is perfect for families or groups, featuring a harmonious blend of comfort with 1 King Bed, 1 Queen Bed, and 2 Single Beds. For those seeking a more expansive retreat, the 3 Bedroom Premier Suite offers a lavish 195 square meters of space, accommodating everyone with ease. Each room type reflects a commitment to comfort, ensuring that your stay is both relaxing and memorable.
Couples and solo travelers will find solace in the Deluxe King Garden View and Deluxe Ocean View rooms, each offering a cozy 35 square meters of serene living space. The One Bedroom Deluxe and Premier Ocean View rooms further elevate the experience with their spacious layouts, perfect for unwinding after a day of exploration. Families will appreciate the versatility of the Two Bedroom Deluxe and Two Bedroom Executive options, providing ample space with thoughtful configurations, including a mix of King and Queen Beds. Booking these exquisite rooms through Agoda not only guarantees the best prices but also ensures a hassle-free experience, allowing you to focus on creating beautiful memories in the enchanting surroundings of Hoi An.
Discover the Tranquil Charm of Cam An in Hoi An, Vietnam
Nestled just a stone's throw away from the bustling streets of Hoi An, Cam An is a serene coastal village that beautifully embodies the essence of Vietnam's natural beauty and cultural richness. This enchanting area is renowned for its pristine beaches, with the golden sands of An Bang Beach and the tranquil waters of Cua Dai Beach offering the perfect backdrop for relaxation and rejuvenation. As you stroll along the shoreline, the gentle sound of the waves lapping against the shore and the warm sun kissing your skin create an idyllic atmosphere that invites you to unwind. Local beachside cafes and restaurants serve up fresh seafood and traditional Vietnamese dishes, allowing you to savor the flavors of the region as you take in breathtaking ocean views.
Beyond the beaches, Cam An is a treasure trove of cultural experiences waiting to be explored. The village is dotted with lush rice paddies, traditional fishing villages, and charming local markets, where you can immerse yourself in the daily lives of the friendly locals. Venture further inland, and you'll discover the picturesque countryside, perfect for biking or walking tours that reveal the stunning landscapes and vibrant flora and fauna of the area. With its unique blend of natural beauty and cultural heritage, Cam An is a hidden gem that complements the historical allure of Hoi An, making it an ideal destination for travelers seeking both relaxation and adventure.
Getting to Citadines Pearl Hoi An from Nearby Airports
Traveling to Citadines Pearl Hoi An is a breeze, thanks to its strategic location near major airports. The nearest airport is Da Nang International Airport (DAD), situated approximately 30 kilometers from the hotel. Upon arrival at Da Nang, you have several convenient options to reach your destination. Taxis and ride-hailing services like Grab are readily available outside the terminal, offering a comfortable and direct ride that typically takes around 30 to 45 minutes, depending on traffic. For those seeking a more scenic route, consider booking a private car transfer, which not only provides a hassle-free journey but also allows you to soak in the stunning coastal views along the way.
Alternatively, if you're arriving at Phu Bai International Airport (HUI) in Hue, which is about 130 kilometers away, you can still make your way to Citadines Pearl Hoi An with ease. The best option is to hire a private car or take a shuttle bus to Da Nang, where you can then transfer to a taxi or a ride-hailing service for the final leg of your journey to Hoi An. This route offers a unique opportunity to experience the beautiful landscapes of central Vietnam, ensuring that your travel to the hotel is as enjoyable as your stay.
Explore the Coastal Charms Near Citadines Pearl Hoi An
Nestled in the picturesque surroundings of Hoi An, Citadines Pearl Hoi An offers guests easy access to some of the region's most stunning beaches. Just a short stroll away, An Bang Beach beckons with its soft golden sands and tranquil waves, making it the perfect spot for sunbathing, swimming, or enjoying a leisurely beachside meal at one of the charming local restaurants. The vibrant atmosphere here is complemented by beach bars and cafes, where you can sip on refreshing cocktails while watching the sunset paint the sky in hues of orange and pink.
Just a bit further, Cua Dai Beach invites you to indulge in its serene beauty, where the gentle lapping of the waves creates a soothing soundtrack to your day. This expansive stretch of coastline is ideal for long walks, beach games, or simply soaking in the sun. For those looking for a more lively experience, the Moyo Beach Club offers a vibrant beach scene with music, delicious food, and a chance to mingle with fellow travelers. Whether you are seeking relaxation or adventure, the nearby beaches provide a perfect backdrop for unforgettable memories during your stay at Citadines Pearl Hoi An.
A Culinary Adventure Awaits
Citadines Pearl Hoi An is surrounded by a plethora of dining options that will satisfy even the most discerning palates. Indulge in a variety of flavors at Bikini Bottom Express Hoi An, where you can savor delicious Vietnamese cuisine. For a taste of local seafood, head to Nam Gia seafood, known for its fresh catches and mouthwatering dishes. If you're in the mood for international fare, Purple Lantern Restaurant offers a diverse menu that combines flavors from around the world. La Plage restaurant is a must-visit for those seeking a beachfront dining experience, with its stunning views and delectable dishes. Weavers An Bang and Shore Club An Bang Beach are perfect for those looking for a laid-back atmosphere, serving up tasty bites and refreshing drinks. Dolphin Kitchen & Bar is a great spot to unwind with its cozy ambiance and creative cocktails. And for those seeking vegetarian or vegan options, The Fisherman Vegan Restaurant offers a range of plant-based dishes that are both healthy and flavorful. With such a wide array of dining choices, your taste buds are in for a treat during your stay at Citadines Pearl Hoi An.
Shop Till You Drop at Citadines Pearl Hoi An
Located in the heart of Hoi An, Citadines Pearl Hoi An is surrounded by a plethora of shopping landmarks, including the renowned Yakim Costume Tailor. Step outside the hotel and immerse yourself in the vibrant atmosphere of Hoi An's shopping scene. Yakim Costume Tailor, located just a stone's throw away, offers a wide range of tailor-made clothing options, from elegant dresses to bespoke suits. With their skilled craftsmanship and attention to detail, you can have the perfect outfit tailored to your exact measurements. Whether you're looking for a traditional Vietnamese ao dai or a modern fashion piece, Yakim Costume Tailor is the place to go. Indulge in a shopping spree and bring home unique and personalized souvenirs from your stay at Citadines Pearl Hoi An.
Unforgettable Stays at Citadines Pearl Hoi An
Guests rave about their experiences at Citadines Pearl Hoi An, highlighting the hotel's exceptional amenities and serene atmosphere. Many have expressed their desire to return, praising the extensive buffet breakfast that offers a rich variety of delicious options to start the day right. The spacious, clean rooms provide a peaceful retreat, allowing visitors to unwind and enjoy their stay fully.
The expansive pool area is a standout feature, with a massive swimming pool that beckons guests to relax and soak up the sun. Families appreciate the great beach access and the dedicated game room for kids, ensuring that there’s something for everyone to enjoy. With wonderful staff providing attentive service and reasonably priced dining options, Citadines Pearl Hoi An is not just a place to stay, but a memorable experience that guests can't wait to revisit.
Exceptional Comfort and Value at Citadines Pearl Hoi An
Citadines Pearl Hoi An has garnered an impressive overall rating of 8.3, showcasing its commitment to delivering a remarkable stay for guests. With an outstanding score of 8.5 for value, visitors find that this hotel offers a perfect blend of quality and affordability, making it an ideal choice for both leisure and business travelers. Guests appreciate the thoughtful amenities and services that enhance their experience, ensuring that they feel right at home while exploring the beautiful surroundings of Hoi An.
Cleanliness is a top priority at Citadines Pearl Hoi An, reflected in its commendable score of 8.6. Guests consistently rave about the pristine conditions of the rooms and common areas, which contribute to an inviting atmosphere throughout the property. The hotel’s facilities also receive praise, with a solid rating of 8.0, indicating a well-maintained environment equipped with everything needed for a comfortable stay. Additionally, the dedicated staff performance, rated at 8.4, highlights the warm hospitality and attentive service that guests can expect, ensuring that every need is met with a friendly smile. Citadines Pearl Hoi An stands out as a welcoming retreat where guests can unwind and enjoy the best of Hoi An.
Excellent8.0
Facilities
Very good7.9
Location
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
Provided by verified guests of
Excellent
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Airport transfer
Private beach
Free Wi-Fi in all rooms!
Sauna
"I recommend it!!"”
It was convenient that the hotel was large and had various facilities to use! The staff were all friendly and the room was the best for the price. I was also very satisfied with the hotel's private beach, which was clean and great to use privately!
BO님께, Citadines Pearl Hoi An이용 내역 설문조사에 참여해 주셔서 대단히 감사드립니다. 고객님으로부터 좋은 평가를 받는 것은 언제나 기분 좋은 일입니다. 고객님께서 제시해 주신 의견은 모든 팀원들과 공유될 것이며 이러한 의견은 지속적으로 높은 수준의 서비스를 제공하고자 노력하는 모든 임직원들의 사기를 북돋는 데 큰 버팀목이 될 것입니다. 고객님의 소감을 알려주셔서 다시 한번 감사드리며 향후 보다 나은 서비스로 만나 뵙기를 바라겠습니다. 고객 경험 관리자 우하나
An unbiased review”
I’ve read through many of the reviews for this resort, and some were unduly harsh and Some are excessively laudatory. I will address some of the points made in those reviews. Our room: we had a sea view Room and we were entirely satisfied with it. It was very clean. There were no mosquitoes in it. And it was nicely appointed although a bit spartan but that’s not unusual for a resort Of this type. It was substantially better than the hotel rooms we had stayed in over the course of the proceeding week in da Nang Hoi An area. The Staff: each staff member we encountered was exceedingly friendly and helpful. They are simply were no issues on the score. Vacant stores and shops: many have accurately described how a large portion of the shops have either never opened or have been closed. In my mind, this is neither a positive nor a negative comment, but merely an observation. My partner and I did not come to the pearl to shop, and so this Was irrelevant to us. And Since when has the feeling of “we had the whole place to ourselves” been a bad thing? It’s only annoying if you plan your vacation to be like a visit to the mall. Otherwise, it just lends to the peace and tranquility of the resort. Restaurants: there were several restaurants on site, most of them catering to the Korean crowd, but there’s no reason other people can’t eat there, as we did. The food was fine and reasonably priced. The actual hotel restaurant where breakfast is served is open and spacious, but curiously not air-conditioned with anything other than portable AC units. If you are fortunate enough to grab a table in the line of the breeze of a portable AC, you are fine. Other locations were quite warm. This is an oversight in the hotel construction that seemingly could be fixed. Simply install some central air conditioning like both hotels. The breakfast offering: the buffet had, at my account, 27 individual items that you could choose from, including both Asian fare and western fare. Those who complained of lack of variety simply were too focused on a few particular items that they wanted, whether that was eggs and bacon, or dried fish and rice. But there was plenty for everybody and the buffet was far better than the breakfast buffets in the other hotels we had stayed in over the last week. I cannot begin to comprehend how some reviewers claimed the breakfast was in anyway “terrible” or “unsatisfactory”. It was good. For lunch and dinner, there were several restaurants of 15 minute walk down the beach offering a variety of food, including Vietnamese, Italian, and general western dishes. The beach: some reviewers complained about the cleanliness of the beach. My partner and I walked up and down the beach for several kilometers and found minimal trash and debris. Three items of plastic or other junk in a 1 km stretch. This is by no means “dirty“. And is far better than a lot of Asian beaches. If this was a concern of yours, put that concern to rest. The beach is very nearly pristine. Our only complaint: we don’t know if the shower set up was the same in every unit, but in our unit it was an accident waiting to happen. It was a combined shower and bathtub unit, the kind we all despise. But in this case, stepping over the lip of the bathtub is especially high. And there was limited room to exit the bathtub when your shower is finished and nothing substantial to hold onto while your foot descended down onto a wet floor. I do not recommend this for the elderly or those with mobility issues. I suspect if this sort of set up with Standard in the states, hotels would be continually sued for personal injury liability as people slipped and fell in the awkward position they forced into when exiting the shower . I am a very fit individual and it was scary enough for me.. Bottom line: we would not hesitate to stay at the Pearl again if the opportunity arose, and in fact wished our state had been longer than it was.
Dear Richard, Thank you so much for your kind words about your recent stay at our resort. We're thrilled to hear that you had a greatl experience with us, and that you appreciated our facilities and services. We are making changes everyday to improve our service. Your feedback means a lot to us, and we're grateful for your detail and honest feedback. We hope to have the pleasure of welcoming you back to our resort soon. Best Regards, The resort management
Stayed with our family of 16. Nice stay, lovely staff, good location ”
Was a lot calmer than Old Town Hoi An.. which is crazy busy!! SO SO glad we chose this area!! Hotel is located on the beach and a short walk or quick grab to An Bang Beach centre where there are lovely local restaurants, the lovely Ocean Nail and Spa and it's even better sister location at the amazing Sandy Hills Spa for the best massage and pamper session you could ever ask for. As for the hotel... The hotel room was lovely and they do an amazing breakfast. They have a return shuttle to Old Town 3times a day but only in the afternoon. There's a couple of mimimarts on site but on the pricey end. Massage chairs and air-conditioned coffee and cocktail lounge there as well. A couple of local restaurants but more geared toward Korean guests. There's a Lotte cinema but only had one movie in English while we were there and the older kids didn't want to watch Minions so we never went. It seems like COVID has affected the hotel a little in that there's a whole downstairs area with next to nothing there and the mall between the cinema and foyer is totally empty. It's a shame as the staff we met were really lovely. Special mention to Viet in the breakfast room who would give us updates as to where our Dad was every morning and my Dad was so happy to see him for his early morning coffee and chat before a walk to the beach and back to breakfast once the others woke up. Thanks Viet, your kind and friendly nature was appreciated by our whole family 😊 Front desk assistant manager was also lovely (forgot his name) and the duty manager who checked us out was super sweet and gave us some commemorative fans which was a cute touch to end with. Pool towel attendant was also super sweet. My only critique would be the pool bar service. This would be one area I would maybe look at employing some staff with really good English language and welcoming personalities. Google translate is great but at the pool you're not always walking around with your phone. I know not all guests speak english but if you are opening tourism up again and targeting Australia and New Zealand most of us are Bali holidayers and service is five star over there. The right staff will serve drinks, point out what's good on the menu and get you to stay all day and come back for dinner at night. That one little detail definitely won't stop me from coming back to your wonderful country and I wish you all the best for the future enhancement of the hotel. Thanks for a great stay!
Dear nicole, We are delighted to have been your chosen hotel during your recent stay in Citadines Pearl Hoi An. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback and ratings. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for taking your time in detailing this experience, with a personalized recognition upon “Viet, Dung, Hoa” for their most memorable assistance and hospitality. This is a great testament of the commitment to their craft of a most personalized hospitality for every guest of the Citadines Pearl Hoi An. Thank you for staying at the Citadines Pearl Hoi An and we hope you choose to create more memories with us whenever your travels bring you back to Hoi An. Sincerely yours, The Resort Management
Exceptional”
no, they looked after us as best as they could. The beach was beautiful right next to a bang beach I’m pretty much a four dollar Grab ride to hoi an so you were close enough to the madness, but Enough way to enjoy it. The staff was as helpful as I can be. When we left. They gave us a parting gift which is very appreciated. I did not have to do the rooms are clean and housekeeping was amazing. because I’m staying with a bunch of mates and they were on the beach side of the Hotel The hotel gave me a free upgrade to that side which I was very appreciated so I have nothing bad to say about the place at all. I found that they went above and beyond of what they could do and also having a minimart next to the hotel was perfect as well.
Dear Aaron, What an amazing review! You made us very proud of hospitality job. Thank you so much for very beautiful words from you. We are very happy to know you had great time in our resort and appreciate also for mentioning about our staffs. We can not wait to let them know about it as a positive energy of work. Definitely we look forward to welcome you back in the future and stay again with us. Enjoy your returning trip and also your life! Best regards from us, Resort Management Citadines Pearl Hoi An
Very nice hotel with great location ”
Great location right on a clean beach , with a huge pool as well . It’s short walk to the village with a lot of local eateries and bars . Hotel breakfast was really good . My only suggestion is to organize breakfast in two different locations to fit all the people . We went during public holidays and those days it was just supper crowded and the breakfast restaurant couldn’t accommodate all those people . Still I would comeback again as the hotel and private beach is great just maybe avoiding public holidays 😅
Dear Daria, We are delighted to have been your chosen hotel during your recent stay in Citadines Pearl Hoi An. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback & ratings. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Citadines Pearl Hoi An and we hope you choose to create more memories with us whenever your travels bring you back to Hoi An. Best regards, The Resort Management