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Exterior view, The Alana Hotel Surabaya in Surabaya
Deluxe King. - Guestroom, The Alana Hotel Surabaya in Surabaya
Guestroom, The Alana Hotel Surabaya in Surabaya
Lobby, The Alana Hotel Surabaya in Surabaya
Lobby, The Alana Hotel Surabaya in Surabaya
Swimming pool, The Alana Hotel Surabaya in Surabaya
Swimming pool, The Alana Hotel Surabaya in Surabaya

Removed from saved list

8.4

Excellent

1,284 reviews

1,284 reviews

Housekeeping36
Breakfast21
Food & Dining8
See map
See map

8.0

Excellent

Location rating score

Excellent location
Parking
FREE
Popular landmarks
Surabaya's Zoo
2.5 km
Surabaya Town Square
2.7 km
Masjid Nasional Al Akbar Surabaya
2.7 km
Bungkul Park
3.1 km
Monkasel (Submarine Monument)
5.5 km
Closest landmarks
Citra Medical Center
200 m
Posyandu Melati 3
260 m
Maspion Square
330 m
Margorejo
560 m
Rumah Sakit Bhayangkara HS Samsoeri Mertojoso
670 m

The Alana Hotel Surabaya

Jl. Ketintang Baru I No. 10 - 12, Rungkut, Surabaya, Indonesia, 60231 - See map

In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the Rungkut part of Surabaya, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Sampoerna Museum. Rated with 4 stars, this high-quality property provides guests with access to restaurant, fitness center and indoor pool on-site.

Highlights

530 meters to public transportation

Check-in [24-hour]

Airport transfer

Excellent breakfast

Free Wi-Fi in all rooms!

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Massage
Sauna
Workout and Leisure
Fitness center
Swimming pool [indoor]
Mind - Body
Yoga room
Facilities

Airport transfer

Valet parking

Shuttle service

Free Wi-Fi in all rooms!

Swimming pool [indoor]

Fitness center

Front desk [24-hour]

Check-in/out [express]

Your dates are popular among travelersPopular destination! Properties in Surabaya are being booked every minute!
Value for money8.4
Distance to city center01.00 Km
Location rating8.0
Nearest airportJuanda International Airport (SUB)
Distance to airport9.1 km

Rooms available at The Alana Hotel Surabaya

Excellent
Room comfort & quality

8.6

Suites Room
...
  • Room size: 64 m²/689 ft²
  • City view
  • 1 king bed & 1 king bed
Enter dates to see prices
Deluxe King.
...
  • Room size: 32 m²/344 ft²
  • City view
  • 1 double bed or 2 single be...
Enter dates to see prices
Club Room
...
  • Room size: 32 m²/344 ft²
  • City view
  • 1 king bed & 1 king bed
Enter dates to see prices
Premier Double
...
  • Room size: 28 m²/301 ft²
  • City view
  • 1 double bed
Enter dates to see prices
Premier Twin
...
  • Room size: 30 m²/323 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Deluxe Twin Room
...
  • Room size: 32 m²/344 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Superior Room
...
  • Room size: 28 m²/301 ft²
  • 1 double bed or 2 single be...
Enter dates to see prices
Suite Room Only
...
  • Room size: 64 m²/689 ft²
Enter dates to see prices
Deluxe Double Room - Smoking
...
  • Room size: 32 m²/344 ft²
  • 1 king bed
Enter dates to see prices
Deluxe Double Room
...
  • Room size: 32 m²/344 ft²
  • 2 single beds or 1 double b...
Enter dates to see prices

Frequently asked questions

Does The Alana Hotel Surabaya have bars on-site?

Experience your holiday the greatest way possible with The Alana Hotel Surabaya's bar and poolside bar available right in front of your doorstep for whenever you need a sip or two.

Does The Alana Hotel Surabaya have a swimming pool?

While lounging at The Alana Hotel Surabaya, you can indulge in the swimming pool facility to get your day started the right way with a splash for a refreshing morning or evening.

What was the average room rate for The Alana Hotel Surabaya been in the past month?

The average room rate for The Alana Hotel Surabaya in the past month is 605599.14 IDR, compared to city's average of 223965.54 IDR.

In which languages can The Alana Hotel Surabaya's employees communicate?

The Alana Hotel Surabaya can converse up to 3 languages which includes English for visitors that prefer this language. Please refer to the "Amenities and facilities" section and in the "Languages spoken" category to find out what other languages this property supports.

What payment cards are accepted at The Alana Hotel Surabaya?

The Alana Hotel Surabaya supports up to 3, with payment card options including American Express, MasterCard, and Visa.

What is the average rating that verified Business travelers' have given to The Alana Hotel Surabaya?

Verified business travelers that have stayed at this property have given The Alana Hotel Surabaya an average rating of 8.2. You can look up more detailed customer reviews and feedback by filtering for a specific type of verified travelers down in the review section.

What is the average rating that verified Families with older children have given to The Alana Hotel Surabaya?

Past families with older children that have stayed at this property have given The Alana Hotel Surabaya an average rating of 8.3. You can check out more in depth customer ratings and remarks by filtering for a specific type of verified travelers down in the review section.

What is the average rating that verified Group travelers have given to The Alana Hotel Surabaya?

Past group travelers that have stayed at this property have given The Alana Hotel Surabaya an average rating of 8.6. You can look up more comprehensive customer testimonials and remarks by filtering for a specific type of verified travelers down in the review section.

What do local visitors think about The Alana Hotel Surabaya?

Past local travelers that have stayed at this property have given The Alana Hotel Surabaya an average rating of 9.1. You can look up on more comprehensive customer ratings, and comments for this property down in the review section.

What famous shopping destinations are close by The Alana Hotel Surabaya?

Shopping options in The Alana Hotel Surabaya’s Rungkut neighborhood include Surabaya Town Square.

What time is check-in and check-out at The Alana Hotel Surabaya?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guest visitors checking in or out before or after the specified periods may be charged an additional fee.

What people love about The Alana Hotel Surabaya

  • 8.8

    Excellent
    Cleanliness

    "The room is cleanness."

    hsaadiah

    |

    August 11, 2023

  • 9.2

    Exceptional
    Location

    "The hotel is clean and located nearby Jl."

    Karla

    |

    April 25, 2023

  • 9.2

    Exceptional
    Location

    "Easy to find park"

    BS

    |

    March 21, 2023

Property ranking|Compared to 1,005 Surabaya properties
See all rankings
Room comfort score
8.6/10
Cleanliness score
8.7/10
Couples review score
8.6/10
Room size
20 sqm.
Better than
99
%
of Surabaya properties
Better than
86
%
of Surabaya properties
Better than
86
%
of Surabaya properties
Bigger than
86
%
of Surabaya properties
Overall rating:

8.4

Excellent
1,284 reviews
Cleanliness
8.7
Facilities
8.4
Location
8.0
Read all reviews >
What travelers say they love:
Staff very helpful and friendly service.
hsaadiah from Malaysia
Solo traveler
More about The Alana Hotel Surabaya

More about The Alana Hotel Surabaya

Experience Comfort and Convenience at The Alana Hotel Surabaya

Discover the perfect blend of comfort and convenience at The Alana Hotel Surabaya. This 4.0 star hotel offers a range of facilities to cater to your every need, including 24-hour room service, coffee shop, bar, laundry service, restaurant, safety deposit boxes, airport transfer, tours, valet parking, concierge, air conditioning, hair dryer, television, mini bar, satellite/cable TV, indoor pool, fitness center, sauna, poolside bar, Wi-Fi in public areas, car park, designated smoking area, shuttle service, Free Wi-Fi in all rooms, dry cleaning, express check-in/check-out, car hire, luggage storage, shared kitchen, shared lounge/TV area, convenience store, daily housekeeping, gift/souvenir shop, taxi service, halal restaurant, kosher restaurant, and breakfast buffet. With a car park free of charge, you can easily explore the city and its surroundings hassle-free. Choose The Alana Hotel Surabaya for an unforgettable stay in Surabaya, Indonesia.

Luxurious Room Types at The Alana Hotel Surabaya

The Alana Hotel Surabaya offers a range of luxurious room types to suit every traveler's needs. Choose from the Club Room, Deluxe King, Deluxe Twin Room, Premier Double, Premier Twin, or Suites Room. The Club Room and Deluxe King come with a Double Bed or 2 Single Beds, while the Deluxe Twin Room features 2 Single Beds. The Premier Double offers 28 square meters of space with 1 Double Bed, while the Premier Twin boasts 30 square meters with 2 Single Beds. For ultimate comfort and indulgence, the Suites Room is the perfect choice.

Explore Surabaya's Top Attractions from The Alana Hotel

Located in the heart of Surabaya, The Alana Hotel offers easy access to the city's top attractions. Just a short distance away, guests can visit the magnificent Masjid Nasional Al Akbar Surabaya, one of the largest mosques in Southeast Asia. For families traveling with kids, Suroboyo Carnival Park is a must-visit destination, offering thrilling rides and fun-filled activities for all ages. Shopaholics can indulge in a retail therapy session at Royal Plaza Surabaya or City of Tomorrow (CITO), both of which offer a variety of shops and restaurants. If you're looking for a more laid-back experience, head to Marina Plaza, where you can enjoy a leisurely stroll along the waterfront and take in stunning views of the city skyline. With so many options nearby, The Alana Hotel is the perfect base for exploring Surabaya's top attractions.

Clean Rooms, Great Food, and Friendly Staff

The Alana Hotel Surabaya has received many positive reviews from satisfied guests. Visitors have praised the hotel's cleanliness, noting that the rooms are spotless and quiet. Guests have also raved about the delicious food offered at the hotel's restaurant. Additionally, The Alana Hotel Surabaya's staff have received high marks for their friendly and helpful service, with guests noting that they were always available to assist with any needs or questions. Overall, The Alana Hotel Surabaya is a great choice for travelers seeking comfortable accommodations, delicious food, and top-notch service in the heart of Surabaya.

Experience Comfort and Exceptional Facilities at The Alana Hotel Surabaya

Discover a haven of comfort and exceptional facilities at The Alana Hotel Surabaya. With an impressive overall rating of 8.3, this hotel offers great value for money with an 8.4 rating for value and facilities. The rooms are designed to provide maximum comfort, earning an 8.6 rating for cleanliness and comfort. The staff is dedicated to providing exceptional service, receiving an 8.4 rating for staff performance. While the food and dining received a 7.5 rating, the hotel's location is still highly rated at 8.0. Whether you're visiting for business or leisure, The Alana Hotel Surabaya is the perfect choice for a comfortable and memorable stay.

Show less

Amenities and facilities

Excellent
Facilities

8.4

Most talked about facilities

Breakfast

40 mentions

Housekeeping

33 mentions

Swimming Pool

21 mentions

Food & Dining

20 mentions

Languages spoken
  • English
  • Indonesian
  • Japanese
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Billiards
  • Dart board
  • Fitness center
  • Massage
  • On-site entertainment
  • Sauna
  • Swimming pool [indoor]
  • Tours
  • Yoga room
Cleanliness and safety
  • Body thermometer
  • Hand sanitizer
  • Hotel room service app
  • Hygiene certification
  • Sanitized kitchen and tableware items
Dining, drinking, and snacking
  • Bar
  • Breakfast [buffet]
  • Coffee shop
  • Kitchen
  • Poolside bar
  • Restaurant [halal]
  • Restaurant [kosher]
  • Restaurants
  • Room service [24-hour]
  • Shared kitchen
Services and conveniences
  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Convenience store
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Gift/souvenir shop
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Smoking area
  • Xerox/fax in business center
For the kids
  • Babysitting service
  • Family room
  • Kids club
  • Kids facilities
  • Playground
  • Swimming pool [kids]
Access
  • CCTV in common areas
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Security [24-hour]
Getting around
  • Airport transfer
  • Car park [free of charge]
  • Car park [nearby]
  • Rental car
  • Shuttle service
  • Taxi service
  • Valet parking
Available in all rooms
  • Air conditioning
  • Blackout curtains
  • Coffee/tea maker
  • Daily housekeeping
  • Desk
  • Electric kettle
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Ironing facilities
  • Mini bar
  • Non-smoking
  • Private bathroom
  • Refrigerator
  • Satellite/cable channels
  • Seating area
  • Shower
  • Slippers
  • Telephone
  • Toiletries
  • Towels
  • Wake-up service
  • Wi-Fi [free]

Food and dining

Breakfast options
  • Halal

Location

Jl. Ketintang Baru I No. 10 - 12, Rungkut, Surabaya, Indonesia, 60231
Excellent
Location

8

Airports
  • Juanda International Airport (SUB)
    9.1 km
  • Abdul Rachman Saleh Airport (MLG)
    68.8 km 2.2 hour drive
Public transportation
  • Margorejo
    560 m
  • Jemursari
    1.2 km
Hospital or clinic
  • Citra Medical Center
    200 m
Shopping
  • Tunjungan Plaza
    6.2 km
Convenience store
  • On-site
Cash withdrawal
  • ATM on-site

What's nearby

Popular landmarks
  • Surabaya's Zoo
    2.5 km
  • Surabaya Town Square
    2.7 km
  • Masjid Nasional Al Akbar Surabaya
    2.7 km
  • Bungkul Park
    3.1 km
  • Monkasel (Submarine Monument)
    5.5 km
  • Tunjungan Plaza
    6.2 km
  • Tugu Pahlawan
    8.1 km
  • Suramadu National Bridge
    8.2 km
  • Pakuwon Food Festival
    9.2 km
  • Sampoerna Museum
    9.7 km
Nearby landmarks
  • Citra Medical Center
    200 m
  • Posyandu Melati 3
    260 m
  • Maspion Square
    330 m
  • Margorejo
    560 m
  • Rumah Sakit Bhayangkara HS Samsoeri Mertojoso
    670 m
  • Puskesmas Pembantu Margorejo
    700 m
  • Klinik Pratama Muslimat NU 1
    780 m
  • Posyandu Balita Kuncup Harapan VIII
    920 m
  • Rs Islam Jemursari
    1.0 km
  • Taman Pelangi
    1.0 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

Minimum age of guests is: 18 year(s).

Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from14:00
  • Check-out until12:00
Getting around
  • Airport transfer fee275000 IDR
  • Distance from city center01.00 Km
  • Travel time to airport (minutes)20
Extras
  • Breakfast charge (unless included in room price)125000 IDR
The property
  • Non-smoking rooms/floorsYes
  • Number of bars/lounges2
  • Number of floors18
  • Number of restaurants1
  • Number of rooms 162
  • Room voltage220
  • Year property opened2013

Property announcements

The room rate on December 31, 2021 is inclusive of gala dinner. Any additional guest is subject to an additional charge.

Reviews of The Alana Hotel Surabaya from real guests

Provided by verified guests of Agoda
8.4
Cleanliness8.7
Facilities8.4
Location8.0
Room comfort and quality8.6
Service8.4
Value for money8.4
High score for Surabaya
Rating
9+ Exceptional (192)
8-9 Excellent (119)
7-8 Very Good (242)
6-7 Good (57)
<6 Below Expectation (61)
Time of the year
Mar - May (134)
Jun - Aug (174)
Sep - Nov (171)
Dec - Feb (192)

Show reviews that mention 

Showing 671 verified guest comments
12345
10.0
Exceptional
Rien from Indonesia
Couple
Deluxe King.
Stayed 1 night in January 2023

The Alana Hotel Surabaya is the best”

pelayanan sangat2 memuaskan sangat recomended

Reviewed January 09, 2023

See room deals

Dear Bapak/Ibu Rien, Terima kasih atas penilaian Anda yang luar biasa. Kepuasan dan kenyamanan Anda adalah prioritas kami. Kami sangat menantikan Anda kembali di kesempatan luar biasa berikutnya. Hormat Kami, Manajemen The Alana Surabaya

Responded January 17, 2023
The Alana Hotel Surabaya
10.0
Exceptional
Qosma from Indonesia
Family with young children
Deluxe Twin Room
Stayed 2 nights in January 2023

Exceptional”

Awesome Breakfast amazing A lot of variety food Rate 8/10

Reviewed January 08, 2023

See room deals

Dear Mr/Ms. Qosma, Thank you for choosing The Alana Surabaya as your priority place to stay. Your satisfaction is our top priority. We look forward to hosting you again in the near future. Warm Regards, Management The Alana Surabaya

Responded January 17, 2023
The Alana Hotel Surabaya
10.0
Exceptional
Inge from Indonesia
Couple
Premier Twin
Stayed 2 nights in May 2022

Alana Hotel is very comfy”

The room is big enough to carry my roadbike and all the equipment. Nice and very comfort bed

Reviewed May 23, 2022

See room deals

Dear Mrs. Inge, Thank you for your excellence review, your review are very much valued. We're delighted that you had a pleasant stay. Thank you for choosing The Alana Surabaya as your priority place to stay. We look forward to welcome you back in another occasion. Warm Regards, Management The Alana Surabaya

Responded October 31, 2022
The Alana Hotel Surabaya
10.0
Exceptional
Dewi from Indonesia
Couple
Premier Double
Stayed 1 night in July 2022

Good”

Hotel yg nyaman, bersih, wangi, staff ramah, makanan bervariasi

Reviewed August 11, 2022

See room deals

Dear Mrs. Dewi, Thank you for your excellence review, your review are very much valued. We're delighted that you had a pleasant stay. Thank you for choosing The Alana Surabaya as your priority place to stay. We look forward to welcome you back in aother occasion. Warm Regards, Management The Alana Surabaya

Responded October 31, 2022
The Alana Hotel Surabaya
10.0
Exceptional
Andry from Indonesia
Solo traveler
Premier Twin
Stayed 3 nights in May 2022

Nice”

Overall oke. I like it

Reviewed May 27, 2022

See room deals

Dear Mr. Andry, Thank you for your excellence review, your review are very much valued. We're delighted that you had a pleasant stay. Thank you for choosing The Alana Surabaya as your priority place to stay. We look forward to welcome you back in aother occasion. Warm Regards, Management The Alana Surabaya

Responded October 31, 2022
The Alana Hotel Surabaya
10.0
Exceptional
Natalia from Indonesia
Group
Suites Room
Stayed 1 night in December 2021

Recomended”

Hotel budget minimalis pelayanan maksimal..so nice...good..

Reviewed December 12, 2021

See room deals

9.6
Exceptional
TECK from Malaysia
Solo traveler
Stayed 2 nights in December 2019

very satisfied”

the hotel is giving me to feeling of a 5 star. worth every penny spent

Reviewed January 02, 2020

See room deals

8.4
Excellent
Deililla from Indonesia
Family with young children
Premier Double
Stayed 1 night in January 2022

OK”

I was in the hotel not more than 16 hours, so I did not check around the hotel. I forgot to ask for connecting rooms, and they did not have any. They tried to provide the closest possible but still a bit far. The room was good, it was pretty neat and big. The breakfast was ok. Value for money is good. Staff is very attending as well.

Reviewed January 07, 2022

See room deals

8.4
Excellent
Zikry from Indonesia
Family with young children
Premier Twin
Stayed 1 night in January 2020

I Underestimate it ”

Since I book this Hotel for transit purposes , I'm not expecting too much for it's facilities, services, and other things , but it turns out this hotel give us more than an overnight bed. We saw it has a very strategical location, it has a great breakfast, cake shop, and a decent facilities. BUT, please do something with your parking lot ramp, not all driver comfortable with that ramp.

Reviewed January 09, 2020

See room deals

7.2
Very good
Rizqi from Indonesia
Couple
Premier Double
Stayed 1 night in December 2021

Great choice”

I ask for another complimentary such as coffee and creamer. They give me a bunch. That is beyond expectation where usually we only get as we requested (e.g. 2/3 sachets)

Reviewed March 01, 2022

See room deals

Dear Mr. Rizqi, Thank you for your excellence review, your review are very much valued. We're delighted that you had a pleasant stay and our staff accomodate you wholeheartedly. Thank you for choosing The Alana Surabaya as your priority place to stay. We look forward to welcome you back in another occasion. Warm Regards, Management The Alana Surabaya

Responded October 31, 2022
The Alana Hotel Surabaya
6.0
Alvin from Indonesia
Couple
Premier Twin
Stayed 1 night in December 2022

Good hotel but bad experience with cigar smell”

We stayed in this hotel for 1 night. The room was spacious and clean, but there were cigar smell keep coming from the bathroom exhaust. Although we stay in the non smoking room but our room was so smelly and we have to used masked when we were in the room. The house keeping has given us the room refresher but until late night our room was still so smelly. We asked for room change but unfortunately the hotel was fully book that night. Therefore the staff recommend to ozone the room for about 15 minutes to get the rid of the smell.

Reviewed December 27, 2022

See room deals

Dear Mr. Alvin, Thank you so much for taking the time to share your review regarding your recent stay with us. Your feedback helps us get better. Please accept my apologize for the experience you have encountered about the Cigar smell in the bathroom. As soon as we have received your feedback, your concerns were highlighted within our team and were taken very serious actions to prevent those kind of incidents happening again in the future. Should there by anything I could assist with your next visit, please do not hesitate to contact me. Hope we can serve you again and let you see our improvement in near future. We are looking forward to welcome you back soon in Alana Surabaya. Warm Regards, BAMBANG WIJANARKO General Manager

Responded December 29, 2022
The Alana Hotel Surabaya
6.0
Sari from Indonesia
Business traveler
Deluxe King.
Stayed 1 night in July 2022

Above average”

the hotel should change the galss window. It is a bit dirty and foggy and event the window was closed, we can still hear sound from outside. It is noisy because across the street is busy train track

Reviewed July 19, 2022

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Dear Mrs. Sari, Thank you for your excellence review, your review are very much valued. We're delighted that you had a pleasant stay. Thank you for choosing The Alana Surabaya as your priority place to stay. We look forward to welcome you back in aother occasion. Warm Regards, Management The Alana Surabaya

Responded October 31, 2022
The Alana Hotel Surabaya
6.0
Florentia from Indonesia
Couple
Deluxe King.
Stayed 1 night in May 2022

near Polda , BromoKOM venue”

good for stay before race

Reviewed October 05, 2022

See room deals

Dear Mrs. Florentina, Thank you for your excellence review, your review are very much valued. The Alana Surabaya is a four-star hotel located in the heart of business center at south of Surabaya. Thank you for choosing The Alana Surabaya as your priority place to stay. Warm Regards, Management The Alana Surabaya

Responded October 31, 2022
The Alana Hotel Surabaya
10.0
Exceptional
RICCARDO from Italy
Couple
Stayed 1 night in June 2016

The best hotel in Surabaya ”

The Alana Hotel in Surabaya is the best hotel for me. It is located in a position that is half way between the Surabaya Juanda airport and the city center. The room is quite comfortable. It has big mirrors, very confortable bed with lots of pillows, a confortable couch with a vey well defined table. The window is very big with the possibility of enjoying the view of the city. The tv offers lots of channel, from Indonesian to English and more. Wifi in the room is very fast on my opinion if compared with others hotel. The breakfast downstairs is really tasty: it offers Indonesian cousine, western cousine as well. Great location and great value for money.

Reviewed August 01, 2016

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9.6
Exceptional
Nathalie from Indonesia
Family with young children
Stayed 1 night in July 2016

HOTEL MUNGIL dg kamar luas”

Its awesome over night at Alana b4 back to Jakarta from Batu. I took suite room n has nice sunset view of Surabaya city. Alana has good service from indoor pool, breakfast menu n their staff hospitality. Alana close to Juanda airport. Easy to get some food at their surrounding area. Great hotel. Thanks Alana.

Reviewed July 06, 2016

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9.3
Exceptional
Yoky from Indonesia
Couple
Stayed 3 nights in February 2016

A very pleasant stay”

Cleanliness, staffs and food

I was staying with my wife in Alana to visit my parents house in surabaya. The stays was really pleasant. We love the food, the cleanliness and the location of the hotel. The facility is okay for such a business hotel. We will definitely consider to come back again when we have chance

Reviewed February 15, 2016

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9.7
Exceptional
Maximillian from Indonesia
Couple
Stayed 2 nights in February 2014

Awesome!”

Comfortable room, nice breakfast, super clean hotel

It was awesome. We really happy we decided to stay in Alana. It was our honeymoon. We love everything about this hotel, even the cake and pralines in the patisserie! They were delicious. The only downside of this hotel is the swimming pool. Although it has a nice view (it's located on the 6th floor), it's really cold and windy. Even the sauna, which located in front of the swimming pool doesn't help much, the sauna wasn't as hot as a sauna supposed to be. Otherwise, it's a really nice hotel, we love the bedroom -- the pillows are super comfortable, the channels on the TV, the bathroom also super nice (love the glass wall), and the amazing and responsive staffs. Love it and we'll definitely come back.

Reviewed February 13, 2014

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10.0
Exceptional
RICCARDO from Italy
Couple
Stayed 1 night in March 2016

Excellent hotel”

Like every time I have the opportunity to get in Surabaya I always come to this Hotel. The location is great: half way between the city and the airport. The hotel itself is extremely well maintained and clean. All the personal are polite, serviceable and helpful. The room that I am provided are big, at least 25 sqm. The atmosphere in the room is very relaxing, everything is well designed; there is a wide table with a lamp located close to the window, a nice fridge with free minibar snack. The bed is big and confortable with lots of pillows. The TVs offers multi variety of channels of multiple languages. The restaurant and delivery service in the room is open from morning to late in the night. There is a Swimming pool indoor very nice with a gym and a sauna. The is as well a massage room with cheap prize. The breakfast downstairs is very good, it offers a lot of different foods, Indonesian and western food.

Reviewed August 01, 2016

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10.0
Exceptional
RICCARDO from Italy
Couple
Stayed 6 nights in February 2016

Nice and tidy”

Like every time I have the opportunity to get in Surabaya I always come to this Hotel. The location is great: half way between the city and the airport. The hotel itself is extremely well maintained and clean. All the personal are polite, serviceable and helpful. The room that I am provided are big, at least 25 sqm. The atmosphere in the room is very relaxing, everything is well designed; there is a wide table with a lamp located close to the window, a nice fridge with free minibar snack. The bed is big and confortable with lots of pillows. The TVs offers multi variety of channels of multiple languages. The restaurant and delivery service in the room is open from morning to late in the night. There is a Swimming pool indoor very nice with a gym and a sauna. The is as well a massage room with cheap prize. The breakfast downstairs is very good, it offers a lot of different foods, Indonesian and western food.

Reviewed August 01, 2016

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10.0
Exceptional
RICCARDO from Italy
Couple
Stayed 4 nights in January 2016

Hotel with great service”

Like every time I have the opportunity to get in Surabaya I always come to this Hotel. The location is great: half way between the city and the airport. The hotel itself is extremely well maintained and clean. All the personal are polite, serviceable and helpful. The room that I am provided are big, at least 25 sqm. The atmosphere in the room is very relaxing, everything is well designed; there is a wide table with a lamp located close to the window, a nice fridge with free minibar snack. The bed is big and confortable with lots of pillows. The TVs offers multi variety of channels of multiple languages. The restaurant and delivery service in the room is open from morning to late in the night. There is a Swimming pool indoor very nice with a gym and a sauna. The is as well a massage room with cheap prize. The breakfast downstairs is very good, it offers a lot of different foods, Indonesian and western food.

Reviewed August 01, 2016

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