Exterior view, SureStay Plus Hotel by Best Western Gatlinburg in Gatlinburg (TN)
SureStay Plus Hotel by Best Western Gatlinburg
Lobby, SureStay Plus Hotel by Best Western Gatlinburg in Gatlinburg (TN)
Food and beverages, SureStay Plus Hotel by Best Western Gatlinburg in Gatlinburg (TN)
Entrance, SureStay Plus Hotel by Best Western Gatlinburg in Gatlinburg (TN)
View, SureStay Plus Hotel by Best Western Gatlinburg in Gatlinburg (TN)
Lobby, SureStay Plus Hotel by Best Western Gatlinburg in Gatlinburg (TN)

Removed from saved list

8.3Excellent

28 reviews

28 reviews

Location 9.3
Value for money 8.8
Cleanliness 8.3
Service 8.3
Facilities 7.6
See map

9.3Exceptional

Location rating score

Exceptional location
Parking
FREE
Closest landmarks
Happy Hiker
280 m
Sugarland Cellars Winery
360 m
Nantahala outdoor center
400 m
NOC
400 m
The Peanut Shop of Gatlinburg
440 m

SureStay Plus Hotel by Best Western Gatlinburg

218 Ski Mountain Road, Gatlinburg, Gatlinburg (TN), United States, 37728 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Gatlinburg part of Gatlinburg (TN), this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Gatlinburg-Pigeon Forge Airport. As an added bonus, outdoor pool is provided on-site to conveniently serve your needs.

Highlights

Check-in [24-hour]

Free Wi-Fi in all rooms!

Breakfast [free]

Air conditioning

Daily housekeeping

Announcements by hotel (1)
Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information.
Facilities

Front desk [24-hour]

Car park

Free Wi-Fi in all rooms!

Breakfast [free]

Swimming pool [outdoor]

Wi-Fi in public areas

Family room

Smoking area

Your dates are popular among travelersUsers are booking a place in Gatlinburg (TN) every 22 minutes on Agoda.com
Value for money8.8
Location rating9.3

Rooms available at SureStay Plus Hotel by Best Western Gatlinburg

2 Queen Beds, Non-Smoking, River View
...
  • Room size: 19 m²/205 ft²
  • River view
  • 2 queen beds
Enter dates to see prices
Suite-1 King Bed, Balcony, Non-Smoking
...
  • Room size: 23 m²/248 ft²
  • River view
  • 1 king bed
Enter dates to see prices
Accessible - 1 King
...
  • Room size: 19 m²/205 ft²
  • River view
  • 1 king bed
Enter dates to see prices
Accessible - Suite King Bed
...
  • Room size: 23 m²/248 ft²
  • River view
  • 1 king bed
Enter dates to see prices
1 King Bed, Non-Smoking, River View
...
  • Room size: 19 m²/205 ft²
  • River view
  • 1 king bed
Enter dates to see prices
Suite-2 Queen Beds, Balcony, Non-Smoking
...
  • Room size: 23 m²/248 ft²
  • River view
  • 2 queen beds
Enter dates to see prices
Mobility Accessible King Suite with Balcony and Bathtub
...
  • Room size: 19 m²/205 ft²
  • Balcony/terrace
  • 1 king bed and 1 sofa bed
Enter dates to see prices
King Suite with River View and Balcony
...
  • Room size: 23 m²/248 ft²
  • River view
  • 1 sofa bed and 1 king bed
Enter dates to see prices
2 Queen Bed Room with Balcony
...
  • Room size: 19 m²/205 ft²
  • Balcony/terrace
  • 2 queen beds
Enter dates to see prices
KING BED ROOM
...
  • Room size: 19 m²/205 ft²
  • Balcony/terrace
  • 1 double bed or 1 king bed ...
Enter dates to see prices

Frequently asked questions

Is car parking available at SureStay Plus Hotel by Best Western Gatlinburg?

SureStay Plus Hotel by Best Western Gatlinburg has car park onsite free of charge for guests traveling with vehicles to take full advantage when staying at this property. Please contact the property for more information, or log into your Agoda account and contact the property through Agoda's direct message chatbox.

What are the property's policies for children's bedding at SureStay Plus Hotel by Best Western Gatlinburg?

SureStay Plus Hotel by Best Western Gatlinburg's policy pertaining to children's bedding considers guests age 2 years and older as adults, and therefore must use an extra bed which will incur an additional charge. You can find additional information about specific child policy and age range for this property, by checking the "Property policies" section located in the property page for more details.

How many floors does SureStay Plus Hotel by Best Western Gatlinburg have?

SureStay Plus Hotel by Best Western Gatlinburg has a total of 7 floors.

How many rooms does SureStay Plus Hotel by Best Western Gatlinburg have?

SureStay Plus Hotel by Best Western Gatlinburg has a total of 52 rooms.

How long do travelers generally stay at SureStay Plus Hotel by Best Western Gatlinburg?

Verified past guests that have stayed at SureStay Plus Hotel by Best Western Gatlinburg had an average nightly stay of 1 night at this property.

What payment options are accepted at SureStay Plus Hotel by Best Western Gatlinburg?

SureStay Plus Hotel by Best Western Gatlinburg supports up to 5, with payment card options such as Discover Card, Visa, American Express, and MasterCard.

What do past travelers love most about SureStay Plus Hotel by Best Western Gatlinburg?

Past guests that stayed at SureStay Plus Hotel by Best Western Gatlinburg have given this property a rating of 9.28 for its exceptional location as the primary highlight for their stay.

What is the average rating that past Solo travelers' have given to SureStay Plus Hotel by Best Western Gatlinburg?

Past solo travelers that have stayed at this property have given SureStay Plus Hotel by Best Western Gatlinburg an average rating of 7.8. You can look up more detailed customer reviews and responses by filtering for a specific type of verified travelers down in the review section.

What is the typical rating that past Couples' have given to SureStay Plus Hotel by Best Western Gatlinburg?

Verified couple travelers that have stayed at this property have given SureStay Plus Hotel by Best Western Gatlinburg an average rating of 7.9. You can look up on more in depth customer testimonials, and comments by filtering for a specific type of verified guest travelers down in the review section.

What time is check-in and check-out at SureStay Plus Hotel by Best Western Gatlinburg?

Check-in is from 03:00 PM, and check-out is until 11:00 AM. You may ask for early check-in or late check-out during booking, subject to availability. Visitors checking in or out before or after the designated periods may be charged an additional fee.

What is the closest airport to SureStay Plus Hotel by Best Western Gatlinburg?

The nearest airport to SureStay Plus Hotel by Best Western Gatlinburg is Rockwood Municipal Airport, 108.0 km away.

What people love about SureStay Plus Hotel by Best Western Gatlinburg

  • 8.4

    Excellent
    Cleanliness

    "It was clean and comfy!"

    Leah

    |

    March 16, 2023

  • 8

    Very good

    "Very good place to stay."

    Alexander

    |

    September 4, 2023

More about SureStay Plus Hotel by Best Western Gatlinburg

More about SureStay Plus Hotel by Best Western Gatlinburg

Unwind and Stay Active at SureStay Plus Hotel by Best Western Gatlinburg's Sports Facilities

SureStay Plus Hotel by Best Western Gatlinburg offers an array of sports facilities to ensure a memorable and active stay for guests. Dive into relaxation at the outdoor pool, where you can take a refreshing swim or lounge by the poolside while enjoying the picturesque mountain views that surround the hotel. For those who love fishing, the hotel provides easy access to nearby fishing spots, allowing you to cast your line and reel in the catch of the day. Whether you are a seasoned angler or a beginner looking to try your hand at fishing, this activity is sure to provide a tranquil and enjoyable experience. If you are a nature enthusiast, you will be delighted to discover the hotel's proximity to scenic hiking trails. Lace up your hiking boots and embark on an adventure through the breathtaking landscapes of Gatlinburg. From leisurely strolls to challenging hikes, these trails cater to all fitness levels and offer a chance to immerse yourself in the beauty of nature. SureStay Plus Hotel by Best Western Gatlinburg's sports facilities are designed to cater to both relaxation and adventure seekers. Whether you prefer lounging by the pool, casting your fishing line, or exploring the great outdoors, this hotel ensures that you have plenty of options to stay active and make the most of your stay.

Convenience Facilities at SureStay Plus Hotel by Best Western Gatlinburg

SureStay Plus Hotel by Best Western Gatlinburg offers a range of convenient facilities to enhance your stay in Gatlinburg, Tennessee. Stay connected with complimentary Wi-Fi available in all rooms and public areas, allowing you to easily browse the web or catch up on work. Whether you prefer to unwind with a cigarette or are a non-smoker, the hotel provides a designated smoking area for your convenience. In addition to these amenities, SureStay Plus Hotel by Best Western Gatlinburg also features vending machines, ensuring that you can grab a quick snack or drink without having to leave the comfort of the hotel. The hotel's daily housekeeping service ensures that your room is always clean and tidy, allowing you to relax and enjoy your stay to the fullest. With these convenient facilities, SureStay Plus Hotel by Best Western Gatlinburg strives to provide a hassle-free and comfortable experience for all guests.

Convenient Transport Facilities at SureStay Plus Hotel by Best Western Gatlinburg

SureStay Plus Hotel by Best Western Gatlinburg offers a range of convenient transport facilities to ensure a hassle-free stay for its guests. With an onsite car park, guests can easily park their vehicles without any additional charges. The self-parking option allows guests to have complete control over their parking experience, making it convenient for those who prefer to drive around the beautiful city of Gatlinburg. The best part is that the car park is free of charge, providing excellent value for money and saving guests from the hassle of searching for parking spaces in the area. Whether you're traveling by car or renting one during your stay, SureStay Plus Hotel by Best Western Gatlinburg has got you covered with its excellent transport facilities.

Delicious Dining at SureStay Plus Hotel by Best Western Gatlinburg

SureStay Plus Hotel by Best Western Gatlinburg offers a delightful dining experience for guests to indulge in during their stay. Start your day off right with a scrumptious continental breakfast served daily. From freshly baked pastries to a variety of cereals, yogurts, and fruits, there is something to satisfy every palate. The breakfast also includes a selection of hot items such as eggs, bacon, and sausages, ensuring a hearty and fulfilling meal to kickstart your day of adventures in Gatlinburg.

Comfort and Variety at SureStay Plus Hotel by Best Western Gatlinburg

SureStay Plus Hotel by Best Western Gatlinburg offers a range of comfortable and well-appointed rooms to suit every traveler's needs. From spacious suites with balconies to accessible rooms, there is something for everyone at this charming hotel in Gatlinburg, Tennessee. Choose the 1 King Bed, Non-Smoking, River View room for a relaxing stay with picturesque views of the river. If you're traveling with family or friends, the 2 Queen Beds, Non-Smoking, River View room provides ample space and comfort. For guests with accessibility needs, the Accessible - 1 King room offers convenience and comfort. By booking these rooms on Agoda, you can enjoy the best prices and a hassle-free experience. Agoda offers competitive rates, ensuring that you get the most value for your money. With Agoda's user-friendly platform, you can easily browse and compare room options, making the booking process quick and convenient. So why wait? Book your stay at SureStay Plus Hotel by Best Western Gatlinburg on Agoda today and enjoy a memorable stay at unbeatable prices.

Discover the Charming Beauty of Gatlinburg, Tennessee

Nestled in the heart of the Great Smoky Mountains, Gatlinburg is a picturesque mountain town that offers a perfect blend of natural beauty and vibrant city life. SureStay Plus Hotel by Best Western Gatlinburg is ideally located in this enchanting destination, allowing guests to explore all that the area has to offer. Immerse yourself in the stunning landscapes of the Great Smoky Mountains National Park, just a short drive away from the hotel. Hike through lush forests, discover cascading waterfalls, and witness breathtaking panoramic views from the mountain peaks. For those seeking adventure, there are plenty of opportunities for outdoor activities such as zip-lining, white-water rafting, and horseback riding. In addition to its natural wonders, Gatlinburg also boasts a charming downtown area filled with unique shops, art galleries, and delicious restaurants. Take a stroll along the bustling streets and indulge in local cuisine, from classic Southern comfort food to mouthwatering barbecue. Don't forget to visit the iconic Gatlinburg Space Needle for a bird's-eye view of the town and surrounding mountains. Whether you're an outdoor enthusiast or a culture lover, Gatlinburg has something for everyone. Stay at SureStay Plus Hotel by Best Western Gatlinburg and experience the best of this captivating destination.

Convenient Transportation Options from Nearby Airports to SureStay Plus Hotel by Best Western Gatlinburg

SureStay Plus Hotel by Best Western Gatlinburg is a charming and comfortable hotel located in the heart of Gatlinburg, Tennessee. Whether you are arriving at McGhee Tyson Airport in Knoxville or Asheville Regional Airport in North Carolina, there are several convenient transportation options to reach the hotel. If you are flying into McGhee Tyson Airport, the most convenient way to reach SureStay Plus Hotel by Best Western Gatlinburg is by renting a car. The airport offers a variety of car rental companies, making it easy to find a vehicle that suits your needs. The hotel is approximately 45 miles away from the airport, and the drive takes around an hour and fifteen minutes, offering scenic views along the way. For those arriving at Asheville Regional Airport, the best option is also to rent a car. The airport has several car rental companies available, allowing you to choose the most suitable vehicle for your journey. The hotel is approximately 80 miles away from Asheville Regional Airport, and the drive takes around an hour and forty-five minutes. The route offers beautiful mountain views, making the journey an enjoyable part of your trip. No matter which airport you choose to fly into, renting a car provides the most flexibility and convenience for reaching SureStay Plus Hotel by Best Western Gatlinburg. With a car at your disposal, you can explore the stunning surroundings of Gatlinburg at your own pace and easily access nearby attractions, such as Great Smoky Mountains National Park and Ober Gatlinburg Ski Resort. So, book your stay at SureStay Plus Hotel by Best Western Gatlinburg and get ready for a memorable vacation in the heart of the Smoky Mountains.

Explore the Natural Beauty and Exciting Attractions Near SureStay Plus Hotel by Best Western Gatlinburg

SureStay Plus Hotel by Best Western Gatlinburg is perfectly situated amidst a plethora of natural beauty and exciting attractions. Just a stone's throw away is the magnificent Great Smoky Mountains National Park, offering endless opportunities for outdoor adventures. Hike through lush forests, marvel at cascading waterfalls, and spot diverse wildlife in this breathtaking wilderness. For those seeking some thrills, the nearby Ober Gatlinburg Ski Area and Amusement Park is a must-visit. Enjoy exhilarating ski slopes during winter, and experience a range of fun-filled activities such as ice skating, alpine slides, and a scenic chairlift ride. Piney Mountain and Black Lift provide stunning views of the surrounding landscape, making them perfect spots for nature enthusiasts and photographers. If you're interested in history and culture, pay a visit to the Alex Cole Cabin, a beautifully preserved log cabin showcasing the region's rich heritage. The Chapel In The Glen offers a serene setting for contemplation and reflection, while the Christ in the Smokies Museum & Gardens provides a fascinating insight into the life of Jesus Christ. Don't miss the opportunity to sample locally crafted wines at the Smoky Mountain Winery or explore the vibrant art scene at the Smoky Mountain Art gallery. With such a wide array of landmarks and attractions nearby, SureStay Plus Hotel by Best Western Gatlinburg is the perfect base for an unforgettable Tennessee adventure.

Diverse Dining Options Just Steps Away

SureStay Plus Hotel by Best Western Gatlinburg is surrounded by a wide selection of restaurants, ensuring that guests will never have to travel far to satisfy their cravings. For a taste of authentic Mexican cuisine, No Way Jose's is the perfect choice, offering flavorful dishes made with fresh ingredients. Flapjack's Pancake Cabin is a popular breakfast spot, serving up fluffy pancakes and other delicious morning favorites. Mountain Edge Grill is a local favorite, known for its mouthwatering steaks and seafood. Ski Mountain Pizza is the go-to place for pizza lovers, with a variety of toppings and a cozy atmosphere. LeConte Deli Ober Gatlinburg is a great option for a quick and tasty sandwich. For a homestyle meal, Greenbrier Restaurant is the place to go, serving up comfort food classics. Those looking for a sports bar experience can head to Drafts Sports Bar & Grill, where they can enjoy a cold beer and catch the game. Subway offers a convenient and healthy option for a quick bite. Lastly, seafood enthusiasts will love the fresh catch at Smoky Mountain Trout House. With such a diverse range of dining options just steps away from the hotel, guests at SureStay Plus Hotel by Best Western Gatlinburg are sure to find something to satisfy their taste buds.

Shop 'til You Drop in Gatlinburg

SureStay Plus Hotel by Best Western Gatlinburg is surrounded by a variety of unique shopping landmarks that are sure to satisfy any retail therapy cravings. Just steps away from the hotel, you'll find Smoky Mountain Angler, a haven for fishing enthusiasts offering a wide range of gear and equipment. For adventure junkies, NOC (Nantahala Outdoor Center) is a must-visit, offering everything from outdoor gear to guided tours. Art lovers will be delighted by Dragonfly Art Dimensions Gallery, showcasing stunning local artwork. Crossedthreads Needlework Store is a haven for crafters, offering a wide selection of threads, patterns, and supplies. If you're looking for one-of-a-kind wood art pieces, Jake and Angie's Wood Art is the place to go. Happy Hiker is a paradise for outdoor enthusiasts, featuring a wide selection of hiking gear and apparel. For those interested in textiles, Smoky Mountain Spinnery offers a range of handmade yarns and fibers. The Clock Peddler is a treasure trove for clock enthusiasts, offering a wide selection of antique and modern timepieces. Beneath the Smoke is a unique boutique specializing in locally-made candles and home fragrances. And for a memorable souvenir, Miss Sadie's Old Time Photos offers a fun and nostalgic experience where you can dress up in vintage costumes and have your picture taken. With these shopping landmarks just a stone's throw away, guests at SureStay Plus Hotel by Best Western Gatlinburg will have plenty of options to indulge in some retail therapy during their stay.

Affordable Luxury: SureStay Plus Hotel by Best Western Gatlinburg

Discover the perfect blend of comfort, convenience, and affordability at SureStay Plus Hotel by Best Western Gatlinburg. With an average room price of just $161, this charming hotel offers exceptional value for money in the heart of Gatlinburg (TN). Compared to the average price of a hotel room in the city, which stands at $183, SureStay Plus Hotel by Best Western Gatlinburg provides an unbeatable opportunity to save without compromising on quality. Whether you're planning a romantic getaway, a family vacation, or a business trip, this hotel offers an array of well-appointed rooms and modern amenities to cater to all your needs. From the moment you step into the inviting lobby, you'll be greeted by friendly staff who are dedicated to ensuring your stay is memorable. The tastefully decorated rooms feature comfortable beds, sleek furnishings, and all the essential amenities you need for a relaxing stay. Plus, with its convenient location near popular attractions, shopping centers, and dining options, you'll have everything you need right at your doorstep. Book your stay at SureStay Plus Hotel by Best Western Gatlinburg today and experience affordable luxury in the heart of Gatlinburg.

Enjoyable Stay in a Perfect Location

SureStay Plus Hotel by Best Western Gatlinburg offers a truly enjoyable stay in a perfect location. The hotel's staff is known for their exceptional courtesy and helpfulness, ensuring that guests feel welcomed and well taken care of. The rooms are meticulously cleaned, providing a comfortable and hygienic environment for guests to relax in. The hotel's ideal location allows guests to conveniently explore the popular Gatlinburg strip on foot and easily access the beautiful mountains without having to deal with city traffic. Whether you're looking for a peaceful retreat or an adventure-filled getaway, SureStay Plus Hotel by Best Western Gatlinburg is the perfect choice.

A Memorable Stay at SureStay Plus Hotel by Best Western Gatlinburg

SureStay Plus Hotel by Best Western Gatlinburg in Gatlinburg (TN), United States, is a top choice for travelers seeking a memorable and enjoyable stay. With its impressive customer ratings, this hotel offers an exceptional experience that exceeds expectations. One of the standout features of SureStay Plus Hotel is its excellent value for money. With a rating of 8.6 for value, guests are delighted by the affordable rates combined with the high-quality amenities and services provided. Whether you're traveling for business or leisure, this hotel ensures that you get the most bang for your buck. The hotel's facilities also receive high praise, with a rating of 7.2. From the inviting outdoor pool to the well-equipped fitness center, guests have access to everything they need for a comfortable and convenient stay. The hotel's facilities are well-maintained and cater to the needs of both leisure and business travelers. Cleanliness is a top priority at SureStay Plus Hotel, as reflected in its impressive rating of 8.0. Guests appreciate the immaculate condition of the rooms and common areas, ensuring a pleasant and hygienic environment throughout their stay. Situated in a prime location, with a rating of 9.1 for location, SureStay Plus Hotel offers easy access to Gatlinburg's top attractions and entertainment options. Whether you're exploring the Great Smoky Mountains National Park or enjoying the vibrant downtown area, this hotel provides a convenient base for your adventures. The dedicated and friendly staff at SureStay Plus Hotel also contribute to its positive customer ratings, with a rating of 8.0 for staff performance. Guests commend the attentive and helpful nature of the hotel's staff, who go above and beyond to ensure a memorable stay. Overall, SureStay Plus Hotel by Best Western Gatlinburg is a highly recommended choice for travelers seeking a comfortable, affordable, and enjoyable stay. With its outstanding customer ratings for value, facilities, cleanliness, location, and staff performance, this hotel promises a memorable experience that exceeds expectations.

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Amenities and facilities

Very good
Facilities

7.6

Most talked about facilities

Swimming Pool

1 mention

Housekeeping

1 mention

Languages spoken
  • English
  • Hindi
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fishing
  • Hiking
  • Swimming pool [outdoor]
Cleanliness and safety
  • Anti-viral cleaning products
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • First aid kit
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Shared stationery removed
  • Staff trained in safety protocol
Dining, drinking, and snacking
  • Breakfast [continental]
  • Breakfast [free]
  • Vending machine
Services and conveniences
  • Air conditioning in public area
  • Daily housekeeping
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Heating in public area
  • Invoice provided
  • Meeting/banquet facilities
  • Smoking area
  • Xerox/fax in business center
For the kids
  • Family room
Access
  • CCTV in common areas
  • CCTV outside property
  • Check-in [24-hour]
  • Exterior corridor
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Service animals are welcome
  • Smoke alarms
Getting around
  • Car park [free of charge]
  • Car park [on-site]
Available in all rooms
  • Accessible by elevator
  • Air conditioning
  • Alarm clock
  • Balcony/terrace
  • Blackout curtains
  • Carpeting
  • Coffee/tea maker
  • Daily housekeeping
  • Desk
  • Exterior corridor
  • Free bottled water
  • Hair dryer
  • Heating
  • Internet access – wireless
  • Ironing facilities
  • Kitchenette
  • Linens
  • Microwave
  • Non-smoking
  • Private bathroom
  • Radio
  • Refrigerator
  • Safety/security feature
  • Satellite/cable channels
  • Shower
  • Smoke detector
  • Socket near the bed
  • Sofa
  • Telephone
  • Toiletries
  • Towels
  • Wake-up service
  • Wi-Fi [free]

Food and dining

Breakfast options
  • American
  • Continental

Location

218 Ski Mountain Road, Gatlinburg, Gatlinburg (TN), United States, 37728
Exceptional
Location

9.3

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-1 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 2 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-out until11:00
The property
  • Number of floors7
  • Number of rooms 52

Property announcements

Beginning January 1, 2019, we will no longer accept pets. We apologize for the inconvenience.

Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information.

Reviews of SureStay Plus Hotel by Best Western Gatlinburg from real guests

Provided by verified guests of Agoda
8.3
Location9.3
Value for money8.8
Cleanliness8.3
Service8.3
Facilities7.6
High score for Gatlinburg (TN)
Rating
9+ Exceptional (3)
8-9 Excellent (2)
7-8 Very Good (2)
6-7 Good (2)
<6 Below Expectation (1)

Show reviews that mention 

Showing 10 verified guest comments
12
8.4
Excellent
Jennifer from United States
Couple
Stayed 4 nights in September 2018

Great location”

We have stayed at this hotel several times and this time it did not disappoint. I was worried about the name change but they have actually done some upgrades. The location is perfect close enough to walk the Gatlinburg strip and to drive up to the mountains and avoid traffic. The river looking below your balcony is breathtaking. They are also dog friendly so bring your fur babies!

Reviewed September 21, 2018
6.4
Good
Jamie
Family with teens
2 Queen Beds, Non-Smoking, River View
Stayed 4 nights in April 2019

Doesn't look like like pic shows. Housekeeping was way friendlier than staff. ”

Located out of hustle from city which is great. Can walk the strip in Gatlinburg in seconds which is great, room clean and stocked daily but front desk not friendly. First night here needed plunger, he forgot. I had to go down at 10:30pm to get one and toilet still doesn't always flush. Family next to us kept us up all night peeping thru windows and pounding on balcony door scaring my girls. I called front desk and was told to figure out which room it was then they would deal with it. How is that my responsibility?

Reviewed April 19, 2019
9.2
Exceptional
Arabind from United States
Family with teens
2 Queen Beds, Non-Smoking, River View
Stayed 2 nights in March 2019

Exceptional”

The stay was very enjoyable & location was perfect. Most of the staffs were very courteous and helpful. I'd look forward to another vacation and stay at Best Western Gatinburg.

Reviewed March 27, 2019
5.6
Jasmine from United States
Family with teens
2 Queen Beds, Non-Smoking, River View
Stayed 4 nights in September 2019

Staff was very rude, even the manager was rude. Didn’t really seem to care about problems.”

Bath tub was disgusting. Found a mildew or build up in the tub when I went to run a bath. Took a picture of it and went down stairs to complain and neither the employee or the manager seemed to think it was a real issue. Manager basically said that I was “SOL with the way I booked my hotel because it was a third party” and only gave me a discount when I explained to her that the other front desk person told me I would be getting one, she then huffed and said “I wish they wouldn’t speak for me”.

Reviewed September 14, 2019
6.4
Good
Vicki from United States
Couple
2 Queen Beds, Non-Smoking, River View
Stayed 1 night in July 2018

okay”

Most of the staff were pleasant and helpful. The room was clean. The coffee maker did not work. The receiver was not plugged into the room phone. The pool was not clean.

Reviewed July 21, 2018
12
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