Exterior view, Sheraton Surabaya Hotel & Towers in Surabaya
Sheraton Surabaya Hotel & Towers
Restaurant, Sheraton Surabaya Hotel & Towers in Surabaya
Restaurant, Sheraton Surabaya Hotel & Towers in Surabaya
Swimming pool, Sheraton Surabaya Hotel & Towers in Surabaya
Lobby, Sheraton Surabaya Hotel & Towers in Surabaya
Meeting room / ballrooms, Sheraton Surabaya Hotel & Towers in Surabaya

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Sheraton Surabaya Hotel & Towers

Jalan Embong Malang 25-31, Surabaya Center, Surabaya, Indonesia, 60261 - See map

Strategically situated in Surabaya Center, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Sampoerna Museum. Rated with 5 stars, this high-quality property provides guests with access to restaurant and outdoor pool on-site.

Highlights

Located in heart of Surabaya

Airport transfer

Great Breakfast

Inside city center

370 meters to Tunjungan Plaza

Facilities

Front desk [24-hour]

Airport transfer

Valet parking

Shuttle service

Swimming pool [outdoor]

Hot tub

Free Wi-Fi in all rooms!

Check-in/out [express]

This property is in high demand!

8 travelers have booked today.

8.8Excellent

2,955 reviews

2,955 reviews

See map

9.4Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Exceptional for walking
Parking
Available
Walkable places
Gramedia Bookstore
140 m
Wartel Shops
140 m
Plaza Tunjungan
140 m
Tunjungan Mall
220 m
KidZoona
280 m
Popular landmarks
Monkasel (Submarine Monument)
1.6 km
Tugu Pahlawan
1.7 km
Suramadu National Bridge
2.3 km
Bungkul Park
3.3 km
Sampoerna Museum
3.4 km
Closest landmarks
Puskesmas Kedungdoro
240 m
Top Ten & Coyote Bar
260 m
Kantor Garuda Indonesia
320 m
Consulate of Hungary
330 m
Transnet
350 m
Value for money8.4
Distance to city center0.0 Km
Location rating9.4
Nearest airportJuanda International Airport (SUB)
Distance to airport14.1 km

Rooms available at Sheraton Surabaya Hotel & Towers

Excellent
Room comfort & quality

8.6

2 Bedrooms Apartment, 2 Bedroom Apartment, Bedroom 1: 1 King, Bedroom 2: 1 Twin
...
  • Room size: 109 m²/1173 ft²
  • City view
  • 1 king bed
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3 Bedrooms Apartment, 3 Bedroom Apartment
...
  • Room size: 138 m²/1485 ft²
  • City view
  • 1 king bed
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Two-Bedroom Ambassador Suite - Club Lounge Access
...
  • Room size: 210 m²/2260 ft²
  • City view
  • 1 king bed & 1 king bed
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One Bedroom Apartment, 1 Bedroom Apartment, 1 King
...
  • Room size: 69 m²/743 ft²
  • City view
  • 1 king bed
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Royal Suite, Club Lounge access, 1 Bedroom Suite, 1 King
...
  • Room size: 120 m²/1292 ft²
  • City view
  • 1 king bed
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Presidential Suite, Club lounge access, 1 Bedroom Presidential Suite, 1 King
...
  • Room size: 240 m²/2583 ft²
  • City view
  • 1 king bed
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Deluxe Suite, Club lounge access, 1 Bedroom Suite, 1 King
...
  • Room size: 64 m²/689 ft²
  • City view
  • 1 king bed
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Ambassador Suite, Club lounge access, 2 Bedroom Suite, Bedroom 1: 1 King, Bedroom 2: 1 King
...
  • Room size: 80 m²/861 ft²
  • City view
  • 1 king bed & 1 king bed & 1...
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Two-Bedroom Ambassador Suite - Club Lounge Access
...
  • Room size: 210 m²/2260 ft²
  • City view
  • 1 king bed & 1 king bed
Enter dates to see prices
Deluxe Twin, Guest room, 2 Double
...
  • Room size: 36 m²/388 ft²
  • City view
  • 2 double beds
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Top things to do in Surabaya

Up to 10% off

Popular things to do

popular things to do

Frequently asked questions

Does Sheraton Surabaya Hotel & Towers offer an option for contactless check-in and check-out?

At Sheraton Surabaya Hotel & Towers, travelers can take part in contactless check-in and check-out option offered by this property for your comfort and safety.

What is the verified guest review consensus about Sheraton Surabaya Hotel & Towers's swimming pool?

72.0% of our verified visitor assessments have given an optimistic review and remarks about this property's swimming pool. You can look up on more detailed customer reviews, and comments for Sheraton Surabaya Hotel & Towers down in the review section.

What is the typical rating that verified Families with young children have given to Sheraton Surabaya Hotel & Towers?

Past families with young children that have stayed at this property have given Sheraton Surabaya Hotel & Towers an average rating of 8.8. You can look up more comprehensive customer reviews and comments by filtering for a specific type of verified travelers down in the review section.

What is the nearest train, metro, or bus station to Sheraton Surabaya Hotel & Towers?

The closest train, metro, or bus station is Bungurasih Bus Station, 10071.51 m away from Sheraton Surabaya Hotel & Towers.

What popular shopping locations are near to Sheraton Surabaya Hotel & Towers?

Shopping options in Sheraton Surabaya Hotel & Towers’s Surabaya Center neighborhood include Tunjungan Plaza.

What time is check-in and check-out at Sheraton Surabaya Hotel & Towers?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may inquire about early check-in or late check-out during booking, subject to availability. Guest visitors checking in or out before or after the specified time frame may be charged an additional fee.

More about Sheraton Surabaya Hotel & Towers

More about Sheraton Surabaya Hotel & Towers

Experience Luxury and Convenience at Sheraton Surabaya Hotel & Towers

Welcome to Sheraton Surabaya Hotel & Towers, a luxurious 5-star hotel located in the heart of Surabaya, Indonesia. With its prime location, impeccable service, and world-class amenities, this hotel is the perfect choice for both business and leisure travelers. As you step into the elegant lobby, you'll be greeted by the warm and friendly staff, ready to assist you with all your needs. The hotel boasts 348 well-appointed rooms, each designed with your comfort in mind. Whether you're traveling alone, with a loved one, or with your family, you'll find the perfect accommodation to suit your needs. Check-in at Sheraton Surabaya Hotel & Towers begins at 03:00 PM, allowing you ample time to settle in and start enjoying your stay. The check-out time is until 02:00 PM, giving you the flexibility to relax and make the most of your last day in Surabaya. The hotel's convenient location, just 0.0 km from the city center, makes it easy to explore the vibrant attractions and immerse yourself in the local culture. Built in 1995 and last renovated in 2010, Sheraton Surabaya Hotel & Towers combines timeless elegance with modern amenities. The hotel features a range of facilities to enhance your stay, including a fitness center, swimming pool, spa, and multiple dining options. Indulge in a pampering spa treatment, take a refreshing dip in the pool, or savor delicious international cuisine at one of the hotel's restaurants. Families traveling with children will appreciate the hotel's child policy. Children between the ages of 0 to 11 can stay free of charge, making it an ideal choice for a family getaway. With spacious rooms and thoughtful amenities, Sheraton Surabaya Hotel & Towers ensures a comfortable and enjoyable stay for guests of all ages. For those flying into Surabaya, the hotel is conveniently located just 45 minutes away from the airport. Whether you're visiting for business or leisure, Sheraton Surabaya Hotel & Towers offers a luxurious and convenient base to explore all that Surabaya has to offer. Book your stay today and experience the epitome of luxury and comfort in Surabaya.

Unwind and Indulge: Sheraton Surabaya Hotel & Towers' Impressive Entertainment Facilities

At Sheraton Surabaya Hotel & Towers, guests are treated to a wide array of entertainment facilities that cater to their every need. Whether you're looking for relaxation, pampering, or a little retail therapy, this hotel has it all. Step into the hotel's luxurious spa and let your worries melt away as you indulge in a rejuvenating massage or a soothing hot tub session. The sauna and steam room provide the perfect opportunity to unwind and detoxify, leaving you feeling refreshed and revitalized. For those who prefer to stay active, the hotel also boasts a well-equipped fitness center where you can work up a sweat. If shopping is your idea of entertainment, you're in luck. Sheraton Surabaya Hotel & Towers features a variety of shops, including a gift and souvenir shop where you can find unique mementos to take home. And when it's time to unwind with a drink, head over to the hotel's bar and enjoy a refreshing cocktail in a stylish and relaxed atmosphere. With its impressive range of entertainment facilities, Sheraton Surabaya Hotel & Towers ensures that every guest's stay is filled with relaxation, indulgence, and enjoyment. Whether you're seeking tranquility in the spa, excitement in the shops, or a little bit of both, this hotel has everything you need for a memorable stay in Surabaya.

Stay Active and Energized at Sheraton Surabaya Hotel & Towers

Discover a world of sports and fitness at Sheraton Surabaya Hotel & Towers, where staying active and energized is made easy. With an array of state-of-the-art sports facilities, this hotel is the perfect destination for sports enthusiasts and fitness lovers alike. Start your day with a workout at the fully equipped fitness center, offering a wide range of modern exercise equipment to suit all fitness levels. Whether you prefer cardio exercises or strength training, you'll find everything you need to stay on top of your fitness routine. For those who enjoy outdoor sports, Sheraton Surabaya Hotel & Towers boasts tennis courts where you can engage in a friendly match with friends or family. Challenge your skills and improve your game while enjoying the fresh air and beautiful surroundings. Cool off and take a refreshing dip in the outdoor pool, a perfect spot to relax and unwind after a long day of exploring the city. Situated next to the pool is a poolside bar, where you can enjoy a refreshing drink or indulge in a delicious snack while soaking up the sun. Additionally, the hotel offers a 24-hour fitness center, ensuring you can work out at any time that suits you best. Stay committed to your fitness goals, even while traveling, with the convenience of a fully equipped fitness center available around the clock. At Sheraton Surabaya Hotel & Towers, you can stay active, have fun, and enjoy a well-rounded fitness experience. Whether you prefer hitting the gym, playing tennis, or lounging by the pool, this hotel has something for everyone. Book your stay now and make the most of the fantastic sports facilities available.

Convenience Facilities at Sheraton Surabaya Hotel & Towers

Sheraton Surabaya Hotel & Towers offers a wide range of convenience facilities to ensure a comfortable and hassle-free stay for its guests. With 24-hour room service, guests can enjoy delicious meals and snacks at any time of the day, right in the comfort of their own rooms. The hotel also provides laundry service, making it convenient for guests to have their clothes cleaned and pressed during their stay. For added convenience, Sheraton Surabaya Hotel & Towers offers safety deposit boxes, allowing guests to securely store their valuables. The concierge is available to assist guests with any inquiries or arrangements they may need, ensuring a seamless experience throughout their stay. Wi-Fi is available in public areas, making it easy for guests to stay connected and browse the internet. The hotel also features a designated smoking area for guests who smoke. Executive lounge access is available for guests staying in executive rooms, providing an exclusive space to relax and unwind. Free Wi-Fi is available in all rooms, allowing guests to stay connected and productive. Other convenience facilities at Sheraton Surabaya Hotel & Towers include dry cleaning services, express check-in/check-out for a quick and efficient arrival and departure, luggage storage for guests to securely store their belongings, and daily housekeeping to keep the rooms clean and tidy. With these convenience facilities, guests can enjoy a comfortable and stress-free stay at Sheraton Surabaya Hotel & Towers.

Convenient Transport Facilities at Sheraton Surabaya Hotel & Towers

Sheraton Surabaya Hotel & Towers offers a range of convenient transport facilities to ensure a seamless travel experience for its guests. The hotel provides airport transfer services, allowing guests to arrive and depart with ease. Whether you're arriving from afar or heading to your next destination, the hotel's dedicated staff will ensure a smooth and hassle-free journey. In addition to airport transfers, Sheraton Surabaya Hotel & Towers offers a variety of other transport options. Guests can take advantage of the hotel's shuttle service, which provides convenient transportation to nearby attractions and shopping areas. For those who prefer to explore on their own, car hire services are available, allowing guests to navigate the city at their own pace. Furthermore, Sheraton Surabaya Hotel & Towers offers valet parking and a car park onsite, ensuring that guests have a secure and convenient place to park their vehicles. Whether you're traveling by car or utilizing the hotel's transport services, Sheraton Surabaya Hotel & Towers has you covered, making your stay in Surabaya a truly enjoyable one.

Luxurious Room Facilities at Sheraton Surabaya Hotel & Towers

Indulge in a world of comfort and luxury at Sheraton Surabaya Hotel & Towers, where every room is equipped with an array of top-notch facilities to enhance your stay. From the moment you step into your room, you will be greeted by the soothing coolness of the air conditioning, ensuring a pleasant and relaxing environment throughout your stay. Prepare to be pampered with the plush bathrobes provided, allowing you to unwind and rejuvenate after a long day of exploring the vibrant city of Surabaya. Stay updated with the latest news and happenings with the complimentary daily newspaper, keeping you informed and connected to the world. Getting ready for the day or a special evening out is made effortless with the hair dryer provided in each room. Style your hair to perfection and step out feeling confident and ready to take on the world. For your convenience, a well-stocked mini bar is available in every room, offering a selection of refreshing beverages and snacks. Whether you're craving a cold drink or a quick bite to eat, you'll find everything you need right at your fingertips. Entertainment options abound with the satellite/cable TV, allowing you to catch up on your favorite shows or enjoy a movie night in the comfort of your room. Stay connected with the outside world or simply unwind with a variety of channels to choose from. Additionally, a refrigerator is provided in each room, allowing you to store and keep your favorite drinks and snacks cool and fresh. Enjoy a refreshing beverage or a midnight snack without having to leave the comfort of your room. At Sheraton Surabaya Hotel & Towers, every detail has been carefully thought out to ensure your utmost comfort and convenience. Experience the epitome of luxury with these exceptional room facilities that cater to your every need.

Indulge in Culinary Delights at Sheraton Surabaya Hotel & Towers

At Sheraton Surabaya Hotel & Towers, guests are treated to a delightful array of dining options that cater to every taste and preference. Whether you're craving a quick bite or a leisurely meal, the hotel's dining facilities are sure to satisfy your culinary desires. Start your day with a scrumptious breakfast at the breakfast buffet, where you can indulge in a wide selection of local and international dishes. From freshly baked pastries to made-to-order omelettes, there's something to please every palate. For those who prefer a lighter option, a continental breakfast is also available. Throughout the day, guests can enjoy the convenience of 24-hour room service, allowing you to savor delicious meals in the comfort of your own room. If you're in the mood for a casual dining experience, head to the coffee shop, where you can enjoy a cup of freshly brewed coffee along with a variety of snacks and light bites. For a more formal dining experience, the hotel's restaurant offers a diverse menu of delectable dishes. From local specialties to international favorites, each dish is expertly prepared using the freshest ingredients. And for guests seeking halal options, the hotel also boasts a halal restaurant, ensuring that everyone's dietary needs are met. With its exceptional dining facilities, Sheraton Surabaya Hotel & Towers guarantees a memorable culinary journey that will tantalize your taste buds and leave you craving for more.

Luxurious and Spacious Rooms at Sheraton Surabaya Hotel & Towers

Experience ultimate comfort and elegance at Sheraton Surabaya Hotel & Towers with their wide range of luxurious and spacious rooms. Whether you are traveling with family or on a business trip, the hotel offers a variety of room types to suit your needs. Indulge in the 2 Bedrooms Family Room, a sprawling 109 square meters space featuring a combination of 1 King Bed and 2 Single Beds or 1 Queen Bed. For larger families or groups, the 3 Bedrooms Family Room is the perfect choice, offering 138 square meters of space with 1 King Bed and 1 King Bed and 2 Single Beds. By booking these exquisite rooms on Agoda, you can enjoy the best prices and a hassle-free experience. Agoda offers competitive rates, ensuring that you get the most value for your money. With Agoda's user-friendly platform, you can easily browse through the room options, compare prices, and make a secure reservation with just a few clicks. Experience a seamless booking process and enjoy the convenience of managing your reservation online through Agoda's platform. Book your stay at Sheraton Surabaya Hotel & Towers on Agoda today and embark on a luxurious and unforgettable experience.

Discover the Vibrant Surabaya Center

Welcome to Surabaya Center, a bustling neighborhood in the heart of Surabaya, Indonesia. This vibrant area is home to the renowned Sheraton Surabaya Hotel & Towers, offering a perfect blend of modern comforts and traditional Indonesian hospitality. Surrounded by a wealth of attractions, shopping malls, and dining options, Surabaya Center is the ideal base for both business and leisure travelers seeking convenience and excitement. Immerse yourself in the rich history and culture of Surabaya as you explore the nearby attractions. Just a short distance away, you'll find the iconic Suramadu Bridge, connecting Surabaya to the picturesque island of Madura. Take a stroll along the vibrant Jalan Tunjungan, known as the city's main shopping street, and indulge in a shopping spree at the various malls and boutiques. For a taste of local cuisine, head to the nearby Pasar Atom, a bustling market where you can savor authentic Indonesian dishes and shop for local produce. After a day of exploring, retreat to the Sheraton Surabaya Hotel & Towers, where you'll find a haven of tranquility amidst the bustling city. Unwind in the spacious and elegantly appointed rooms, offering breathtaking views of the city skyline. Indulge in a rejuvenating spa treatment or take a dip in the outdoor pool, surrounded by lush tropical gardens. With a variety of dining options, including international cuisine at Kafe Bromo and authentic Japanese dishes at Miyama, your culinary cravings will be satisfied. Experience the best of Surabaya at Sheraton Surabaya Hotel & Towers, where the vibrant Surabaya Center awaits you with its endless possibilities and captivating charm.

Convenient Transportation Options from Surabaya Airport to Sheraton Surabaya Hotel & Towers

Located in the heart of Surabaya Center, Sheraton Surabaya Hotel & Towers offers a luxurious and convenient stay for travelers visiting Surabaya, Indonesia. When it comes to getting to the hotel from the airport, there are several transportation options available to ensure a seamless journey. If you arrive at Juanda International Airport, which is the nearest airport to Surabaya, you can easily reach Sheraton Surabaya Hotel & Towers by taxi or airport shuttle. Taxis are readily available at the airport and provide a comfortable and efficient way to reach the hotel. The journey takes approximately 30 minutes, depending on traffic conditions. Alternatively, you can opt for the airport shuttle service, which offers a more budget-friendly option. The shuttle operates at regular intervals and takes around 45 minutes to reach the hotel. For those arriving at Surabaya's second airport, Abdul Rachman Saleh Airport, located in Malang, the most convenient way to reach Sheraton Surabaya Hotel & Towers is by private car or taxi. The journey from Abdul Rachman Saleh Airport to the hotel takes approximately 2 hours, depending on traffic conditions. Taxis are available at the airport, and private car hire services can also be arranged in advance for a hassle-free transfer. No matter which airport you arrive at, Sheraton Surabaya Hotel & Towers is easily accessible, ensuring a smooth and convenient journey for all travelers. With its prime location in Surabaya Center, the hotel offers a perfect base for exploring the city's attractions and enjoying a comfortable stay.

Discover Surabaya's Vibrant Landmarks and Attractions near Sheraton Surabaya Hotel & Towers

Nestled in the heart of Surabaya, Sheraton Surabaya Hotel & Towers offers easy access to a plethora of vibrant landmarks and attractions that are sure to captivate the senses. Immerse yourself in the rich history and culture of the city by visiting the nearby Sampoerna Museum. Housed in a beautifully preserved Dutch colonial building, this museum offers a fascinating insight into the history of Indonesia's tobacco industry. For those seeking breathtaking views, a visit to the Suramadu National Bridge is a must. As the longest bridge in Indonesia, it connects Surabaya with the island of Madura and offers stunning panoramic views of the surrounding area. Nature enthusiasts will find solace in the lush greenery of Bungkul Park, a popular recreational spot loved by locals and tourists alike. Take a leisurely stroll along its well-manicured paths, enjoy a picnic under the shade of towering trees, or simply unwind by the picturesque lake. History buffs will be intrigued by the Monkasel (Submarine Monument), a real submarine turned museum that commemorates Indonesia's naval history. Learn about the nation's maritime heritage as you explore the inner workings of the submarine. Pay homage to the heroes of Indonesia's struggle for independence at Tugu Pahlawan, a striking monument dedicated to the fallen soldiers. Marvel at its grandeur and take a moment to reflect on the country's rich history. Animal lovers will be delighted by a visit to Surabaya's Zoo, home to a diverse range of species from around the world. Get up close and personal with elephants, tigers, and orangutans as you explore this expansive zoo. For those interested in religious landmarks, the Ampel Mosque and Muhammad Cheng Hoo Mosque are worth a visit. Ampel Mosque, one of the oldest mosques in Surabaya, is a place of pilgrimage for Muslims and showcases stunning architectural features. Meanwhile, the Muhammad Cheng Hoo Mosque pays homage to the Chinese Muslim explorer and features a blend of Chinese and Indonesian architectural styles. Lastly, don't miss the opportunity to visit the iconic Jembatan Merah, a historic bridge that played a significant role during the Battle of Surabaya in 1945. Take a stroll across this bridge and soak in the atmosphere of this important historical site. With its prime location, Sheraton Surabaya Hotel & Towers offers a gateway to the vibrant landmarks and attractions that Surabaya has to offer. Whether you're a history enthusiast, nature lover, or simply seeking cultural experiences, this hotel serves as the perfect base to explore the wonders of Surabaya.

Convenient Public Transport Stations Near Sheraton Surabaya Hotel & Towers

Situated in the heart of Surabaya, Sheraton Surabaya Hotel & Towers offers easy access to several public transport stations, making it a convenient choice for travelers. Just a short distance away, guests will find Semut Train Station, Gubeng Train Station, Surabaya Kota, Sidotopo Train Station, Ngagel, and Pasar Turi Train Station. These stations provide excellent connectivity to various parts of Surabaya and beyond, allowing guests to explore the city with ease.

Indulge in a Culinary Adventure

Surrounded by a plethora of dining options, Sheraton Surabaya Hotel & Towers is a haven for food enthusiasts. Just a stone's throw away, you'll find Aiola Eatery, a trendy restaurant known for its modern twist on traditional Indonesian cuisine. For coffee lovers, BONCAFE MANYAR KERTOARJO is the perfect spot to enjoy a cup of freshly brewed coffee and delectable pastries. Seafood enthusiasts will delight in the offerings at Layar Seafood KH Abdul Wahab Siamin, where you can savor the freshest catch of the day. Craving some comfort food? Head to Apeng Kwetiau Medan - Kedung Doro for a steaming bowl of flavorful kwetiau. Indulge in the unique flavors of Sate Klopo Ondomohen Bu Asih - Walikota Mustajab, a local favorite known for its succulent grilled coconut-infused satay. For a taste of Surabaya's iconic dish, try the renowned Soto Ayam "Cak To" Undaan Wetan. Experience the rich flavors of East Java at Rawon Setan - Embong Malang, where you can savor the famous black beef soup. Soto Ambengan Pak Sadi is another must-visit for its authentic Surabayan soto, a traditional Indonesian soup. If you're looking for a fusion of international flavors, Wapo Resto - Airlangga offers a diverse menu that will satisfy any craving. Finally, for a fine dining experience, Bon Ami Restaurant offers exquisite cuisine in an elegant setting. With such a wide array of culinary delights just steps away, Sheraton Surabaya Hotel & Towers ensures that every palate is catered to.

Shop 'til You Drop in Surabaya

Sheraton Surabaya Hotel & Towers is surrounded by an array of shopping landmarks that will satisfy even the most avid shoppers. Just a short distance away, you'll find Central Point Mall, Grand City Mall, and Plaza Tunjungan, all offering a wide selection of local and international brands. For those looking for unique souvenirs and traditional Indonesian crafts, Mirota Batik is the perfect place to shop. Bratang Flower Market is a feast for the senses, with vibrant blooms and fragrant flowers. If you're a food lover, Wisata Rasa and Pasar Keputran are must-visit spots, offering a variety of local delicacies and fresh produce. For vintage enthusiasts, Newton Vintage Store is a treasure trove of retro clothing and accessories. And don't forget to explore Pasar Genteng, a bustling traditional market where you can haggle for everything from clothing to electronics. With such a diverse range of shopping options nearby, Sheraton Surabaya Hotel & Towers is the ideal base for a shopping adventure in Surabaya.

Luxury Accommodation at an Unbeatable Price

Experience the pinnacle of luxury at Sheraton Surabaya Hotel & Towers without breaking the bank. With an average room price of just $103, this five-star hotel offers exceptional value for money compared to the average price of a hotel room in Surabaya, which stands at $28. At Sheraton Surabaya Hotel & Towers, you can indulge in lavish amenities and impeccable service without compromising on affordability. Each room is elegantly furnished, featuring modern amenities and breathtaking views of the city or the hotel's lush gardens. Whether you are traveling for business or leisure, you'll find everything you need for a comfortable stay, including complimentary Wi-Fi, a flat-screen TV, a minibar, and a spacious en-suite bathroom. Additionally, the hotel's prime location in the heart of Surabaya allows you to easily explore the city's vibrant attractions, shopping districts, and culinary delights. After a day of sightseeing, you can unwind at the hotel's outdoor pool, rejuvenate at the spa, or savor delectable international cuisine at one of the on-site restaurants. With its unbeatable combination of luxury and affordability, Sheraton Surabaya Hotel & Towers is the perfect choice for discerning travelers seeking an unforgettable stay in Surabaya.

Exceptional Service and Clean Facilities

At Sheraton Surabaya Hotel & Towers, guests can expect exceptional service and clean facilities that exceed their expectations. The staff here are super friendly, accommodating, and always willing to go the extra mile to ensure a memorable stay. The rooms are spacious, well-maintained, and spotlessly clean. Guests also rave about the hotel's impressive swimming pool, which is clean and inviting. The delicious breakfast is another highlight, with a wide variety of options to suit all tastes. With its top-notch customer service, clean facilities, and delicious breakfast, Sheraton Surabaya Hotel & Towers truly lives up to its reputation as a 5-star hotel.

Unforgettable Stay at Sheraton Surabaya Hotel & Towers

Sheraton Surabaya Hotel & Towers is a haven of luxury and comfort that consistently exceeds the expectations of its guests. With an impressive overall rating of 8.8, this hotel offers an unforgettable experience that will leave you wanting to return again and again. One of the standout features of this hotel is its exceptional staff performance, which has earned a remarkable rating of 8.9. The dedicated and friendly staff go above and beyond to ensure that every guest feels welcomed and well taken care of. Whether it's assisting with luggage, providing local recommendations, or attending to any special requests, the staff at Sheraton Surabaya Hotel & Towers truly make a difference in enhancing the overall guest experience. Another highlight of this hotel is its prime location, which boasts a remarkable rating of 9.3. Situated in the heart of Surabaya, guests have easy access to the city's top attractions, shopping districts, and business centers. Whether you're here for business or leisure, the convenient location allows you to make the most of your time in this vibrant city.

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Amenities and facilities

Excellent
Facilities

8.9

Most talked about facilities

Breakfast

75 mentions

Housekeeping

72 mentions

Food & Dining

57 mentions

Swimming Pool

32 mentions

Languages spoken
  • English
  • Indonesian
Family
  • Children's books and toys
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fitness center
  • Foot bath
  • Garden
  • Hot tub
  • Massage
  • On-site entertainment
  • Sauna
  • Spa
  • Steamroom
  • Swimming pool [outdoor]
  • Tennis court
  • Tours
  • Water sports (non-motorized)
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Doctor/nurse on call
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Alternative meal arrangement
  • Bar
  • Coffee shop
  • Happy hour
  • Restaurant [halal]
  • Restaurants
  • Room service [24-hour]
  • Snack bar
Swimming & soaking
  • Hot spring bath
Services and conveniences
  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Currency exchange
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Grooming service
  • Ironing service
  • Laundry service
  • Lockers
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Smoking area
  • Terrace
  • Xerox/fax in business center
For the kids
  • Family room
  • Kids meal
  • Kids safety features
  • Swimming pool [kids]
Access
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms
Getting around
  • Airport transfer
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Valet parking
Available in all rooms
  • Air conditioning
  • Alarm clock
  • Baby cot (upon request)
  • Bathrobes
  • Closet
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Mini bar
  • Private bathroom
  • Satellite/cable channels
  • Slippers

Food and dining

Breakfast options
  • American
  • Continental
  • Buffet
Restaurants on site
Kafe Bromo
  • Cuisine: Indonesian, International, Local
  • Menu: A-la-carte
Lung Yuan Chinese Restaurant
  • Cuisine: Chinese, Cantonese
  • Menu: Buffet
Kawi Lounge
  • Cuisine: International
  • Menu: Buffet
La Patisserie
  • Menu: Buffet

Location

Jalan Embong Malang 25-31, Surabaya Center, Surabaya, Indonesia, 60261
Exceptional
Location

9.4

Airports
  • Juanda International Airport (SUB)
    14.1 km
  • Abdul Rachman Saleh Airport (MLG)
    75.2 km
Public transportation
  • Gubeng Train Station
    1.6 km
  • Pasar Turi Train Station
    1.6 km
Hospital or clinic
  • Puskesmas Kedungdoro
    240 m
Shopping
  • Tunjungan Plaza
    350 m
Convenience store
  • Indomaret
    300 m
Cash withdrawal
  • ATM
    90 m

What's nearby

Popular landmarks
  • Tunjungan Plaza
    350 m
  • Monkasel (Submarine Monument)
    1.6 km
  • Tugu Pahlawan
    1.7 km
  • Suramadu National Bridge
    2.3 km
  • Bungkul Park
    3.3 km
  • Sampoerna Museum
    3.4 km
  • Surabaya Town Square
    3.8 km
  • Surabaya's Zoo
    3.9 km
  • Pakuwon Food Festival
    7.2 km
  • Masjid Nasional Al Akbar Surabaya
    8.7 km
Nearby landmarks
  • Gramedia Bookstore
    140 m
  • Wartel Shops
    140 m
  • Plaza Tunjungan
    140 m
  • Tunjungan Mall
    220 m
  • Puskesmas Kedungdoro
    240 m
  • Top Ten & Coyote Bar
    260 m
  • KidZoona
    280 m
  • DAISO
    300 m
  • Kantor Garuda Indonesia
    320 m
  • Consulate of Hungary
    330 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-in until18:00
  • Check-out from12:00
  • Check-out until12:00
Getting around
  • Airport transfer fee460000 IDR
  • Distance from city center0.0 Km
  • Travel time to airport (minutes)45
Extras
  • Breakfast charge (unless included in room price)312180 IDR
  • Daily Internet/Wi-Fi fee0 IDR
The property
  • Non-smoking rooms/floorsno
  • Number of bars/lounges3
  • Number of floors28
  • Number of restaurants2
  • Room voltage220
  • Year property opened1995
  • Most recent renovation2010
Parking
  • Daily parking fee50000 IDR

Reviews of Sheraton Surabaya Hotel & Towers from real guests

Provided by verified guests of

Agoda logo
8.8
Location9.4
Facilities8.9
Service8.9
Cleanliness8.8
Room comfort and quality8.6
Value for money8.4
High score for Surabaya
Rating
9+ Exceptional (682)
8-9 Excellent (358)
7-8 Very Good (423)
6-7 Good (93)
<6 Below Expectation (78)
Guest Type
Room Type
Language

Show reviews that mention 

Showing 1,634 verified guest comments
12345
10.0
Exceptional
Segar from Singapore
Couple
Deluxe King, Guest room, 1 King
Stayed 1 night in April 2024

Hospitable friendly stay”

Back to Sheraton again, although just for a night, the experience nevertheless left me thinking what a difference hospitality makes despite all the ammmenities it has to offer. I checked in early, security screening prior entering Sherston give you a sense of peace. I walked in straight into the awaiting warm greeting from the front desk. Miss Rakiah the front desk staff that served me is wotlrthy of mention. Check-in was smooth, an upgrade was offered because of my platinum Elite membership. She checked my Bonvoy and reminded me of a substantial.point allocation which I did not really bother to monitor due to some discrepancies in logging on my bonvoy app. She was do kind to help me re install my app and set it up working. Wow...she is really something, went out of her way to assist. She took something to.explain the benefit being a platinum membership. Fantastic hospitality , will not forget that name. The membership is really exclusive having different private sherston club floor area for checking in. The services at the Sheraton club floor ans the almost whole day services ranging from food to drinks is Amazing top it with staff addressing your name tips the balance of an overall great stay in Sheraton. Staff made that difference.

Reviewed April 18, 2024

Dear Segar, Amazing! We are so glad you had a wonderful stay with us and that the accommodations and service were what you expected and deserved. We appreciate your time spent sharing your experience with us. We can hardly wait to see you again Best Regards, Guest Service Center

Responded April 23, 2024
Sheraton Surabaya Hotel & Towers
10.0
Exceptional
dong from Indonesia
Family with teens
Club Twin, Club lounge access, Guest room, 2 Double
Stayed 1 night in September 2023

"Great location and perfect facilities."”

Whenever I visit Surabaya city, I usually stay at the Sheraton hotel. The hotel staff are very kind and provide good service. However, my only complaint is with the parking attendant who was not kind and flung the door open when I drove out of the parking area. The hotel needs to remind them about their attitude. Other than that, my stay was perfect and wonderful overall.

Reviewed September 18, 2023
Auto-translated through generative A.I.
10.0
Exceptional
Louise from Indonesia
Family with teens
Deluxe Suite, Club lounge access, 1 Bedroom Suite, 1 King
Stayed 6 nights in December 2022

Perfect from A-Z”

First of all, a special shout-out to the amazing breakast crew who truly go our of their way to give an amazing dining experience. Best barista award goes to Mas Aldo, who serves a mean double espresso and always has time for a chat. And to Pak Djodjo who always stops by to say hi and has the nicest personality ever. Big Thank You to the Kafe Bromo breakfast team, the entire restaurant and kitchen crew, for making our mornings the highlight of our stay. The service and food were just perfection. Made good use of the 24 hour gym, which is well equipped and very clean (had to burn of those huge breakfasts!). The rooms were kept so clean and the housekeeping team was very accommodating. Reception and Concierge as lovely and efficient as always. Loved popping in and out of Tunjungan Plaza mall on a whim, so convenient with all the heavy traffic in the city to have everything within a few paces. The Club Lounge was also exceptional, lovely peaceful place to chill and have a snack in peace and quite while catching up on work and emails. I always leave the Sheraton Surabaya wishing I could stay longer. Thank you so much to every single one of the staff and crew, I look forward to coming back soon!

Reviewed December 26, 2022
10.0
Exceptional
Diana from Singapore
Solo traveler
Ambassador Suite, Club lounge access, 2 Bedroom Suite, Bedroom 1: 1 King, Bedroom 2: 1 King
Stayed 1 night in March 2024

Excellent”

The room was really clean and nice and spacious for 2 travellers and we were awed by it. It is connected to the mall to making shopping, eating convenient. The staff was all really friendly and helpful so we tipped them. I had a lovely and smooth trip thank you.

Reviewed March 18, 2024

Dear Diana, Amazing! We are so glad you had a wonderful stay with us and that the accommodations and service were what you expected and deserved. We appreciate your time spent sharing your experience with us. We can hardly wait to see you again. Best Regards, Guest Service Center

Responded March 20, 2024
Sheraton Surabaya Hotel & Towers
10.0
Exceptional
Budi from Indonesia
Family with young children
Deluxe Twin, Guest room, 2 Double
Stayed 7 nights in October 2020

The Best Hotel in Surabaya”

Choosing Sheraton Hotel as my choice while staying in Surabaya was the right decision ever made. From the very beginning of the check in,all staffs in the reception desk welcomed us very nicely. They let us check in early as soon as the room was available even it's still around 11 am. All the staffs from the front door,bellman,and security also very polite with warm smile greeting everybody that comes in to the hotel. Breakfast was superb. They have the most complete menu that I've ever seen in all other 5 stars hotels. The people in the restaurant led by Ibu Fitri,the manager and all the staffs were also very nice to greet us every morning while offering different kind of menus ,try their specialities. All in all it was a pleasure for us to stay in Sheraton Hotel Surabaya,and for sure we will stay there again the next time we visit Surabaya.

Reviewed November 01, 2020
12345
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