Shangri-La Surabaya
Never miss a single attraction in Surabaya when staying at Shangri-La Surabaya. Getting around in Surabaya is easy when staying at this hotel, strategically placed right in the heart of the city.
Have a hassle-free trip while enjoying the services and amenities offered by Shangri-La Surabaya. Keep up with all your communications easily with the hotel's free Wi-Fi. Getting from and back to the airport can be easily arranged with the hotel's airport transfer services. Taxi, car hire and shuttle services provided by the hotel make exploring Surabaya even more convenient.
Guests can enjoy free parking right at the hotel. Front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes can assist with your needs. Getting tickets for the city's best entertainment is easy through the hotel's ticket service and tours. Packing light is possible at Shangri-La Surabaya thanks to the hotel's dry cleaning service and laundry service keeping your clothes clean.
Feeling lazy? In-room conveniences like 24-hour room service, room service and daily housekeeping let you get the most out of your room time. Smoking is allowed only in the designated smoking areas provided by hotel.
Enjoy the services offered at Shangri-La Surabaya from the convenience of your guestroom. For your comfort, some rooms at the hotel are equipped with linen service and air conditioning. Some rooms at Shangri-La Surabaya even come with extra design features such as a separate living room. In some select rooms, you can find a refrigerator, bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar at your disposal.
It's good to know that a hair dryer, toiletries, bathrobes and towels are provided in some guest bathrooms. Drop in to the executive lounge for some high-end services in a luxury environment.
Dining and things to do
Every day at Shangri-La Surabaya begins with a delicious in-house breakfast. Enjoy the morning bliss with a sip of good coffee at the cafe located in the hotel. A variety of convenient and tasty dining options are waiting for you at the hotel, for whenever you get hungry. If you're selective about eating, don't worry! Shangri-La Surabaya has a selection of cuisine types including kosher and halal options.
A memorable night with your travel companions can be had without going far, at the hotel's bar and nightclub. Do you prefer to cook your own meals? Then you'll love the in-house BBQ facilities.
Recreational facilities at Shangri-La Surabaya are designed for escape and relaxation. End your days in total relaxation with a visit to the massage, hot tub, salon, steam room, spa and sauna. Spend some time relaxing at the hotel's pool. Sip your favorite cocktail outdoors at the hotel's poolside bar.
Check out the hotel's fitness facility to stay fit and firm on vacation. Cool off on hot days by joining water-world activities like fishing. Engage in some easy evening fun with other guests with the hotel's ping-pong table, tennis court and golf course on site. Get social at the hotel's games room, where you can meet other guests.
Grab some last-minute needs or local souvenirs for yourself or those back home without having to go anywhere at the shops and souvenir shops available right at on-site.
Around the property
Shangri-La Surabaya is the perfect spot to explore Surabaya's fascinating cultural sights and attractions. Never forget your time in Surabaya with a special gift or trinket from Tunjungan Plaza just 4.0 km away.
Reasons to stay here
Facilities at this hotel are rated higher than 95% of other accommodations in the city.
Find some excellent dining options here, where past guests have rated onsite or nearby dining better than 99% of the city's other accommodations.
Guests who stayed here really appreciated the room comfort, scoring it higher than 98% of accommodations in the city.
![Swimming pool [outdoor], Shangri-La Surabaya in Surabaya](http://pix10.agoda.net/hotelImages/62311/0/31b70ab2bde9923586386f3a014bf26e.jpg?ca=7&ce=1&s=1024x768 "Swimming pool [outdoor], Shangri-La Surabaya in Surabaya")
![Swimming pool [outdoor]](http://pix10.agoda.net/hotelImages/62311/0/31b70ab2bde9923586386f3a014bf26e.jpg?ca=7&ce=1&s=98x98&ar=1x1)
5 Star Experience at Good Value”
It was a very pleasant stay. We actually arrivd early in the morning (10:30am), but the friendly front staff checked us in with no issue. The lobby is grand and was aptly decorated with tasteful Christmas decor at the time, including a life size ginger bread house. The room was slightly smaller than the other five star hotel we stayed at, but it was more than sufficient for a single night stay. The bed and the sheets were comfortable, and the curtains blocked the sunlight really well, making for a sleep any time of the day. A solid hotel for our first experience at a Shangri-la property.
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Probably the most value for money Shangri-La”
Good price for a Shangri-la hotel. Newly renovated room, clean, modern and comfortable. The swimming pool, lobby, lift, is a bit outdated but still on a good maintenance. Strategic location, in the center of west Surabaya. Just opposite the new Ciputra World Mall. Tons of good food, you can ask gojek to deliver it all for you. During my stint, they have problem with water heater, left us with no hot water for a couple hours.
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Amazing Stay”
For the price paid, I would say it is very well spent. Breakfast variety is the best compared to other 5star Hotels, in-room dining was tasty. Room is well maintained n clean, very assuring in times of this pandemi. Pool is also clean and relaxing. Certainly dont look at the price, for you get to stay in a resort for that price paid.
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Dear Valued Guest, Thank you very much for the rating and review. We are glad you enjoyed your stay with us. Looking forward to welcoming you back again soon. Best Regards, Shangri-La Surabaya
Great Stay! ”
Hotel overall does not look very new to us but the newly renovated amazed us! Great and comfortable stay in Shangri-La! Room were nice and cozy. Best Wifi ever! Check in process was smooth and nice. Tight security at hotel entrance which we can understand and makes us safe staying there. Just a slight comment on the checking out. No one was there to assist us on our luggage while we are waiting for our Friend to pick us up even though we saw them talking and there were no other hotel guests. We had to do it ourselves and this should not be the case for a 5 star hotel. Overall was great and will stay again!
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Excellent hospitality and amenities ”
Like an oasis in the city center. Besides its facility, the hospitality and kindness from each of the staff was impressive. Ms. Clairne at the front reception, was so considerate, patient and professional to listen my requirements and provided the room exactly what in my mind. Also, besides Clairne, it’s seems all the rest of the staff also speak very good English.
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Staycation”
The room is very clean and very friendly staffs. We enjoyed our stay a lot, especially my son. the pool is very clean and with warm water. The spa massage was superb. Will definitely come back.
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Thank you very much for the rating and review. We are glad you enjoyed your stay with us. Looking forward to welcoming you back again soon.
Best hotel in Surabaya”
The ambience, the decor, the cleanliness....food, entertainment, all so perfect for me. Only drawback, parking is too far from Lobby and when it rains....well, be prepared.
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Thank you very much for the rating and review. We are glad you enjoyed your stay with us. Looking forward to welcoming you back again soon.
Nice hospitality, comfortable atmosphere, well-trained staff. Precious time.”
Kids activity are great. Clean facility, kind and well-trained staffs. Nice and valuable time in here.
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Great and comfortable”
Im enjoying my stay at Shangri-La Surabaya, clean room, comfort bed, good location and I get very late checkout ... so Its like a bonus 👍🏻
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Thank you very much for the rating and review. We are glad you enjoyed your stay with us. Looking forward to welcoming you back again soon.
Totally enjoyable stay!”
The newly renovated room looks fabulous. The staff were great and were helpful with my request for late check out. Restaurants are of high standards. I enjoyed the spread for breakfast at Jamoo. Though the pool looks a little old but I had a relaxing morning there chilling in the big rattan gazebos.
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Just the name is Class of its own”
Service and room is fantastic and well designed give you a very good sleep Buffet breakfast got to improve on the taste but the traditional goodies serve by the staff is very tasty - should provide serving more local food like beef and others are out of taste
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Nice hospitality ”
Nice hospitality by all staffs, especially kids activity is fun and helpful. Clean housekeeping. Lounge/reception staff are kind.
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When in Surabaya...”
Excellent Staff, Nice hotel, Perfect design, full-sound-proof walls.
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Thank you very much for the rating and review. We are glad you enjoyed your stay with us. Looking forward to welcoming you back again soon.
Wonderful”
I love to stay at Shangri-la and will come back again next time! The staff is very friendly and facilities are so complete in this hotel. We have our Lunch and Dinner at the hotel, very convenience. Price are reasonable with the member discount.
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JUST PERFECT FOR SHORT ESCAPES”
FRIENDLY STAFF, RENOVATED ROOM. CLEAN
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more vegetarian friendly menu please”
other hotels are adopting green-eating to support climate change threat. Hilton, Pullman, today, have more vege friendly menus Pls consider, support our planet for the next generation
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Good hotel ”
For business and family, it's best
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Thank you very much for the rating, Deni. We are glad you enjoyed your stay with us. Looking forward to welcoming you back again soon. Kind Regards, Shangri-La Surabaya Communications Team
Everything is great except...”
Went to stay for a night. Everything from staff to facilities were great except that the food “halal” status was unclear for us. So we decided not to order the room service and had to go out. Another thing is that the hotel is not within walking distance to any Mall especially if you have small children so have to GOJEK or Grab. Other than that we really enjoyed the hospitality and our stay.
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Exceptional”
The best place for staycation
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Dear Valued Guest, Thank you very much for the rating and review. We are glad you enjoyed your stay with us. We all look forward to having you back again with us before too long. Sincerely, Shangri-La Surabaya
The best hotel ”
Good for family
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Dear Potato, Thank you very much for the rating and review. We are glad you enjoyed your stay with us. Looking forward to welcoming you back again soon. Best Regards, Shangri-La Surabaya Communication Team