Deluxe Twin Room - Bed, Shangri-La Surabaya in Surabaya
Facilities, Shangri-La Surabaya in Surabaya
Interior view, Shangri-La Surabaya in Surabaya
Restaurant, Shangri-La Surabaya in Surabaya
Facilities, Shangri-La Surabaya in Surabaya
Swimming pool [outdoor], Shangri-La Surabaya in Surabaya
Restaurant, Shangri-La Surabaya in Surabaya

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1,246 reviews

1,246 reviews

Cleanliness 9.0
Facilities 9.0
Service 8.9
Location 8.7
Room comfort and quality 8.5
Value for money 8.4
See map


Location rating score

Excellent location - 2.1 kilometers from city center
Popular neighborhood
Exceptional for walking
Walkable places
Ciputra World Surabaya
520 m
Ciputra World Mall
540 m
Popular landmarks
Surabaya Town Square
1.7 km
Surabaya's Zoo
2.5 km
Bungkul Park
2.7 km
Tunjungan Plaza
4.1 km
Monkasel (Submarine Monument)
4.2 km
Closest landmarks
Desperados Bar
150 m
Embassy of China
260 m
Museum 45
640 m
Puskesmas Pembantu Gunungsari
760 m
Posyandu Sartika
790 m

Shangri-La Surabaya

Jl. Mayjend Sungkono 120, West Surabaya, Surabaya, East Java, Indonesia, 60256, Surabaya Center, Surabaya, Indonesia, 60256 - See map

In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the Surabaya Center part of Surabaya, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Sampoerna Museum. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.


Sparkling clean

Located in heart of Surabaya

Check-in [24-hour]

Airport transfer

Great Breakfast

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices


Front desk [24-hour]

Airport transfer

Valet parking

Shuttle service

Swimming pool [indoor]

Fitness center

Free Wi-Fi in all rooms!

Check-in/out [express]

Your dates are popular among travelersPopular destination! Properties in Surabaya are being booked every minute!
Value for money8.4
Distance to city center5. Km
Location rating8.7
Nearest airportJuanda International Airport (SUB)
Distance to airport12.6 km

Rooms available at Shangri-La Surabaya

Room comfort & quality


Executive Suite
  • Room size: 84 m²/904 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Horizon Executive King Room
  • Room size: 49 m²/527 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Executive King Room
  • Room size: 49 m²/527 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Horizon Deluxe King Room
  • Room size: 35 m²/377 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Horizon Deluxe Twin Room
  • Room size: 35 m²/377 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Deluxe Twin Room
  • Room size: 35 m²/377 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Deluxe King Room
  • Room size: 35 m²/377 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Horizon Club Executive Room
  • Room size: 49 m²/527 ft²
  • Non-smoking
  • 1 king bed
Enter dates to see prices
Horizon Club Deluxe King Room
  • Room size: 35 m²/377 ft²
  • Non-smoking
  • 1 king bed
Enter dates to see prices
Residence Suite
  • Room size: 119 m²/1281 ft²
  • Shower
Enter dates to see prices

Top things to do in Surabaya

Up to 10% off

Popular things to do

popular things to do

Frequently asked questions

Does Shangri-La Surabaya have a swimming pool?

While lounging at Shangri-La Surabaya, you can indulge in the swimming pool facility to get your day started the right way with a splash for a refreshing morning or evening.

What types of entertainment are available at Shangri-La Surabaya?

Shangri-La Surabaya offers games room while you remain at this property, supplying visitors with entertainment value all throughout your stay here.

Does Shangri-La Surabaya offer dry cleaning services?

Yes! Shangri-La Surabaya features dry cleaning service that is accessible all throughout your stay, ensuring that you're always looking confident in your favorite outfit. Please contact the property for more information.

Does Shangri-La Surabaya have an option for contactless check-in and check-out?

At Shangri-La Surabaya, travelers can take part in contactless check-in and check-out option provided by this property for your comfort and safety.

What is the typical travel time to the closest airport from Shangri-La Surabaya?

The average travel time to get from Shangri-La Surabaya to the airport is 45 minutes, but please take into account that the travel time may fluctuate based on traffic, weather conditions, and time of day.

What points of interest are nearby Shangri-La Surabaya that are in walking distance?

While residing at Shangri-La Surabaya, jump start your trip by checking out the closest points of interest that are within walking distance to the property which include Ciputra World Surabaya and Ciputra World Mall.

At what time of the year is Shangri-La Surabaya most popular?

Shangri-La Surabaya's most popular month where verified visitors have stayed the most is in September.

In which languages can Shangri-La Surabaya's staff members communicate?

Shangri-La Surabaya can converse in 3 languages and supports popular languages such as English and Mandarin Chinese for guests traveling to this property. Please refer to the 'Amenities and facilities' section and in the 'Languages spoken' category to find out what different languages this property supports.

What do visitors love most about Shangri-La Surabaya?

Verified guests that stayed at Shangri-La Surabaya have given this property a rating of 8.994 for its excellent cleanliness as the primary highlight for their stay.

What is the average rating that verified Solo travelers' have given to Shangri-La Surabaya?

Past solo travelers that have stayed at this property have given Shangri-La Surabaya an average rating of 8.7. You can look up more detailed customer reviews and responses by filtering for a specific type of verified travelers down in the review section.

What is the nearest train, metro, or bus station to Shangri-La Surabaya?

The closest train, metro, or bus station is Gedangan, 10998.42 m away from Shangri-La Surabaya.

What famous shopping places are in close proximity to Shangri-La Surabaya?

Shopping options in Shangri-La Surabaya’s Surabaya Center neighborhood include Surabaya Town Square.

More about Shangri-La Surabaya

More about Shangri-La Surabaya

Experience Luxury and Tranquility at Shangri-La Surabaya

Welcome to Shangri-La Surabaya, a luxurious 5-star hotel located in the vibrant city of Surabaya, Indonesia. With its impeccable service, elegant design, and tranquil ambiance, this hotel is the perfect choice for both business and leisure travelers. As you step into the grand lobby of Shangri-La Surabaya, you will be greeted by the warm smiles of the attentive staff, setting the tone for your unforgettable stay. With 380 well-appointed rooms, this hotel offers a wide range of accommodation options to suit every guest's needs. Whether you choose a spacious deluxe room or indulge in the opulence of a luxurious suite, you can expect nothing but the utmost comfort and sophistication. Built in 1995 and last renovated in 2018, Shangri-La Surabaya seamlessly blends timeless elegance with modern amenities. The hotel's prime location, just 5 kilometers from the city center, allows guests to easily explore the vibrant attractions and cultural landmarks that Surabaya has to offer. Additionally, the hotel is conveniently situated only 45 minutes away from the airport, ensuring a smooth and hassle-free journey for travelers. At Shangri-La Surabaya, families are warmly welcomed. The hotel's child policy allows children between the ages of 2 to 11 to stay free of charge, making it an ideal choice for a memorable family vacation. With a range of facilities and activities specially designed for children, including a dedicated kids' pool and a supervised play area, young guests will have endless fun and create lasting memories. Check-in time at Shangri-La Surabaya is from 02:00 PM, allowing you to settle in and start your stay at your own pace. When it's time to bid farewell to this oasis of luxury, check-out is until 12:00 PM, giving you ample time to enjoy a leisurely morning before your departure. Experience the epitome of luxury and tranquility at Shangri-La Surabaya. Book your stay now and immerse yourself in the impeccable service, elegant design, and warm hospitality that this 5-star hotel has to offer.

Unwind and Indulge in a World of Entertainment at Shangri-La Surabaya

Shangri-La Surabaya offers a plethora of entertainment facilities to ensure that every moment of your stay is filled with excitement and relaxation. Step into a world of luxury and convenience as you explore the various entertainment options available within the hotel. Indulge in some retail therapy at the shops located within the premises, where you can find a wide range of products to suit your needs. After a long day of exploring the city, head to the bar and unwind with your favorite drink in a cozy and elegant setting. For those looking to dance the night away, the hotel's nightclub offers a vibrant atmosphere and a lineup of talented DJs. Pamper yourself at the salon and enjoy a rejuvenating massage at the spa, where skilled therapists will help you unwind and relieve any stress or tension. Take a dip in the hot tub or relax in the sauna and steam room, providing the perfect opportunity to unwind and rejuvenate your body and mind. The hotel also features a beautiful garden where you can take a leisurely stroll and soak in the serene ambiance. For those seeking some indoor entertainment, the games room is equipped with a variety of recreational activities to keep you entertained. Alternatively, you can relax in the shared lounge area and catch up on your favorite TV shows. Don't forget to visit the gift and souvenir shop to bring back a piece of Surabaya with you. With an array of entertainment facilities to choose from, Shangri-La Surabaya ensures that your stay is not only comfortable but also filled with unforgettable experiences.

Unwind and Stay Active at Shangri-La Surabaya's Impressive Sports Facilities

At Shangri-La Surabaya, guests can indulge in a wide range of sports and recreational activities, ensuring a memorable stay filled with fun and adventure. The hotel boasts an array of top-notch facilities, including both indoor and outdoor pools, perfect for a refreshing swim or lounging under the sun. For those who prefer a more active workout, the hotel offers a well-equipped fitness center, complete with state-of-the-art equipment and a dedicated team of trainers to assist guests in achieving their fitness goals. Golf enthusiasts will be delighted to find a challenging golf course right on-site, allowing them to tee off amidst the lush greenery and breathtaking views. Tennis lovers can enjoy a friendly match on the hotel's tennis courts, while those seeking a more laid-back activity can try their hand at fishing or engage in a lively game of table tennis. After an invigorating workout or engaging in a thrilling game, guests can unwind and relax at the poolside bar, sipping on refreshing cocktails while enjoying the serene surroundings. The hotel also offers a free fitness center for guests to utilize, ensuring that wellness is easily accessible to all. For those looking for additional fitness services, there is an option to access the fitness center for a nominal charge. With such an impressive range of sports facilities, Shangri-La Surabaya is the perfect destination for both leisure and fitness enthusiasts alike.

Unparalleled Convenience at Shangri-La Surabaya

At Shangri-La Surabaya, guests can expect unparalleled convenience with a range of top-notch facilities. The hotel offers 24-hour room service, ensuring that guests' needs are met round the clock. The laundry service and dry cleaning facilities make it easy for guests to maintain their wardrobe during their stay. Additionally, the daily housekeeping ensures that rooms are kept spotless and tidy throughout the duration of the stay. For added convenience, Shangri-La Surabaya provides safety deposit boxes to keep guests' valuables secure. The concierge service is always ready to assist with any inquiries or requests, ensuring a hassle-free stay. Free Wi-Fi is available in all rooms and public areas, allowing guests to stay connected and productive. For those who prefer to smoke, there is a designated smoking area within the hotel premises. To make the check-in and check-out process seamless, the hotel offers express check-in/check-out services. Luggage storage is also available, allowing guests to explore Surabaya without worrying about their belongings. With these exceptional convenience facilities, Shangri-La Surabaya ensures that guests have a comfortable and stress-free stay.

Convenient Transport Facilities at Shangri-La Surabaya

At Shangri-La Surabaya, guests can enjoy a range of convenient transport facilities to ensure a hassle-free stay. The hotel offers airport transfer services, making it easy for guests to reach the property upon arrival. Whether you're arriving or departing, the hotel's efficient and friendly staff will ensure a smooth and comfortable journey. For those looking to explore the vibrant city of Surabaya, Shangri-La Surabaya provides tours and ticket services, allowing guests to discover the city's top attractions with ease. Additionally, the hotel offers a shuttle service, making it convenient for guests to travel to nearby shopping malls, business districts, and cultural landmarks. To cater to guests with their own vehicles, Shangri-La Surabaya offers valet parking and a car park free of charge. For guests who prefer to drive themselves, the hotel also provides car hire services. Alternatively, guests can make use of the taxi service available at the hotel for quick and reliable transportation. With these transport facilities, Shangri-La Surabaya ensures that guests have everything they need for a seamless and enjoyable stay.

Luxurious Room Facilities at Shangri-La Surabaya

Experience the epitome of comfort and luxury at Shangri-La Surabaya, where every detail has been carefully curated to ensure a memorable stay. The hotel's room facilities are designed to cater to your every need and provide a truly indulgent experience. Step into your room and be greeted by a refreshing blast of cool air, thanks to the efficient air conditioning system. Relax and unwind in the plush bathrobes provided, allowing you to fully immerse yourself in a state of tranquility. Stay updated with the latest news by browsing through the daily newspaper, keeping you connected to the world even while you're away. For entertainment options, the in-house movies are sure to keep you entertained with a wide selection of films and shows. Get ready for the day ahead with the convenience of a hair dryer, ensuring your hair is perfectly styled for any occasion. Sit back and enjoy your favorite shows on the television, offering a range of channels to suit your preferences. Quench your thirst with the well-stocked mini bar, offering a variety of beverages and snacks. Stay connected to the world with the satellite/cable TV, providing access to a wide range of channels and programs. With these exceptional room facilities, Shangri-La Surabaya promises an unforgettable stay that exceeds all expectations.

Indulge in Culinary Delights at Shangri-La Surabaya's Dining Facilities

At Shangri-La Surabaya, guests are treated to a wide range of dining options that cater to every palate and preference. Whether you're craving a quick bite or a lavish feast, the hotel's dining facilities are sure to satisfy your culinary desires. Start your day off right with a delicious breakfast buffet, featuring a variety of international and local dishes to energize you for the day ahead. For those who prefer a lighter meal, a continental breakfast is also available. Throughout the day, guests can enjoy 24-hour room service, ensuring that you can indulge in delectable dishes from the comfort of your own room. If you're in the mood for a casual dining experience, head to the coffee shop, where you can savor aromatic coffees, freshly baked pastries, and light snacks. For a more formal affair, the hotel's restaurant offers a diverse menu of international cuisine, expertly prepared by talented chefs. For those who prefer to dine outdoors, the hotel also provides BBQ facilities, perfect for enjoying a delightful meal in the open air. Additionally, Shangri-La Surabaya takes pride in its commitment to catering to guests with specific dietary requirements. The hotel offers both halal and kosher restaurants, ensuring that all guests can enjoy a memorable dining experience. With daily housekeeping ensuring cleanliness and comfort, Shangri-La Surabaya's dining facilities provide a truly exceptional culinary journey.

Luxurious and Spacious Rooms at Shangri-La Surabaya

Experience the epitome of luxury and comfort at Shangri-La Surabaya with their exquisite room offerings. Choose from a range of beautifully designed rooms that cater to every traveler's needs and preferences. Indulge in the elegance of the Deluxe King Room, featuring a spacious 35 square meters of living space and a plush King Bed. For those traveling with a companion, the Deluxe Twin Room offers the same luxurious amenities with the added convenience of two comfortable Single Beds. For a truly exceptional stay, the Executive King Room provides a generous 49 square meters of space, allowing you to relax and unwind in style. If you're looking for even more space, the Executive Suite offers a sprawling 84 square meters, complete with a luxurious King Bed. Booking these stunning rooms on Agoda ensures that you not only get the best prices but also enjoy a hassle-free experience. With Agoda's user-friendly platform, you can easily browse and compare different room types, ensuring you find the perfect accommodation that suits your needs and budget. So why wait? Book your stay at Shangri-La Surabaya through Agoda today and experience the ultimate in luxury and convenience.

Discover the Vibrant Surabaya Center

Welcome to Surabaya Center, a bustling district in the heart of Surabaya, Indonesia. This vibrant area is known for its rich history, vibrant culture, and modern attractions, making it the perfect destination for both business and leisure travelers. Surabaya Center offers a unique blend of old and new, where traditional markets and historic landmarks coexist with modern shopping malls and luxurious hotels. Immerse yourself in the local culture by exploring the traditional markets in Surabaya Center. Pasar Genteng, one of the oldest markets in the city, is a treasure trove of local goods, from fresh produce and spices to handicrafts and traditional snacks. For a taste of history, visit the iconic House of Sampoerna, a museum housed in a colonial-style building that showcases the city's cigarette manufacturing heritage. If you're in the mood for some retail therapy, head to the modern shopping malls in Surabaya Center. Tunjungan Plaza is a shopper's paradise, offering a wide range of international brands, local boutiques, and entertainment options. After a day of shopping, indulge in a culinary adventure at the numerous restaurants and cafes that line the streets of Surabaya Center. Whether you're a history enthusiast, a shopaholic, or a food lover, Surabaya Center has something to offer everyone. With its vibrant atmosphere and diverse attractions, this district is sure to leave a lasting impression on your Surabaya getaway.

Convenient Transportation Options from the Nearest Airports to Shangri-La Surabaya

Shangri-La Surabaya is a luxurious hotel located in the heart of Surabaya Center, making it easily accessible from the nearest airports in Surabaya, Indonesia. If you are arriving at Juanda International Airport, the most convenient way to reach Shangri-La Surabaya is by taking a taxi. The airport has a dedicated taxi counter where you can book a metered taxi to your destination. The journey from Juanda International Airport to Shangri-La Surabaya takes approximately 30 minutes, depending on traffic conditions. Alternatively, if you prefer public transportation, you can take a DAMRI airport bus from Juanda International Airport to Bungurasih Bus Terminal. From there, you can transfer to a local bus or a taxi to reach Shangri-La Surabaya. This option is more budget-friendly but may take longer due to multiple transfers. For those arriving at Abdul Rachman Saleh Airport, the most convenient option is to hire a taxi or use a ride-hailing service to reach Shangri-La Surabaya. The journey from Abdul Rachman Saleh Airport to the hotel takes approximately 2 hours, depending on traffic conditions. No matter which airport you arrive at, Shangri-La Surabaya is easily accessible by various transportation options, ensuring a seamless and hassle-free journey to this luxurious hotel in the heart of Surabaya.

Discover Surabaya's Vibrant Landmarks and Attractions near Shangri-La Surabaya

Immerse yourself in the rich cultural heritage and vibrant atmosphere of Surabaya, Indonesia, as you explore the fascinating landmarks and attractions near Shangri-La Surabaya. Located in close proximity to the hotel, these iconic sites offer a glimpse into the city's history and charm. Begin your exploration at the Sampoerna Museum, housed in a beautifully preserved Dutch colonial building. This museum provides a captivating insight into the history of Indonesia's most famous cigarette brand, showcasing a collection of vintage tobacco-related artifacts and exhibits. For a breathtaking view of Surabaya's skyline, head to the Suramadu National Bridge, an architectural marvel connecting the city to the island of Madura. Marvel at the stunning vistas of the city and the Madura Strait as you stroll along this impressive bridge. Nature lovers will delight in a visit to Bungkul Park, a serene oasis in the heart of the city. Take a leisurely walk amidst lush greenery, relax by the tranquil pond, or enjoy a picnic with loved ones. This park is a popular spot for locals and tourists alike, offering a peaceful retreat from the bustling city. Discover Surabaya's rich maritime history at the Monkasel (Submarine Monument), a decommissioned Russian submarine turned into a museum. Climb aboard this unique attraction and explore the interior to learn about Indonesia's naval heritage. Pay tribute to the heroes of Surabaya at Tugu Pahlawan, a striking monument commemorating the Battle of Surabaya. Admire the intricate sculptures and reliefs that depict the bravery and resilience of the Indonesian people during this historic event. Animal enthusiasts will enjoy a visit to Surabaya's Zoo, home to a diverse range of species from around the world. Get up close and personal with elephants, tigers, and orangutans as you wander through this expansive zoo. For a spiritual experience, visit the Ampel Mosque, one of the oldest and most revered mosques in Surabaya. Marvel at the stunning architecture and immerse yourself in the peaceful atmosphere of this sacred place. Explore the multicultural heritage of Surabaya at the Muhammad Cheng Hoo Mosque, a beautiful Chinese-style mosque dedicated to the famous Chinese admiral. Admire the intricate decorations and learn about the historical significance of this cultural landmark. Lastly, don't miss the chance to visit Jembatan Merah, a historic bridge that played a significant role during the Indonesian War of Independence. Take a stroll across this iconic bridge and soak in the stories of the past. With Shangri-La Surabaya as your base, you'll have easy access to these captivating landmarks and attractions, allowing you to immerse yourself in the vibrant tapestry of Surabaya's history and culture.

Convenient Public Transport Stations near Shangri-La Surabaya

Shangri-La Surabaya is conveniently located near several public transport stations, making it easy for guests to explore the vibrant city of Surabaya. The hotel is just a short distance away from Semut Train Station, Gubeng Train Station, and Surabaya Kota, providing guests with convenient access to the city's extensive train network. Whether you're planning to visit popular attractions or embark on day trips to nearby cities, these train stations offer a hassle-free way to get around. For those looking to explore Surabaya by bus, the hotel is also close to Ngagel, a major bus station in the city. From here, you can hop on a bus and explore different parts of Surabaya, including its cultural landmarks, shopping districts, and local markets. Additionally, Pasar Turi Train Station is also nearby, offering another convenient option for guests who prefer traveling by train. With these public transport stations within reach, guests at Shangri-La Surabaya can easily navigate the city and make the most of their stay.

Delightful Dining Experiences Near Shangri-La Surabaya

When it comes to dining options near Shangri-La Surabaya, guests are spoilt for choice. Just a stone's throw away, you'll find an array of delectable restaurants to satisfy your cravings. For a taste of authentic Indonesian cuisine, head to Aiola Eatery, where you can indulge in traditional dishes bursting with flavor. If you're in the mood for some delicious seafood, Layar Seafood KH Abdul Wahab Siamin is the place to be. Their fresh catch of the day is prepared with expert precision, leaving your taste buds wanting more. For a hearty bowl of Soto Ayam, make your way to Soto Ayam 'Cak To' Undaan Wetan, where the fragrant broth and tender chicken will warm your soul. Whether you're in the mood for local delicacies or international delights, the surrounding restaurants near Shangri-La Surabaya have something to satisfy every palate.

Shop 'til you drop at Surabaya's vibrant shopping landmarks

Located in the heart of Surabaya, Shangri-La Surabaya is surrounded by an array of shopping landmarks that will satisfy even the most avid shopaholics. Just a stone's throw away from the hotel, you'll find Central Point Mall and Grand City Mall, two of the city's premier shopping destinations. Whether you're looking for high-end fashion brands, electronics, or local souvenirs, these malls have it all. For a taste of local culture, head to Mirota Batik, where you can browse through a wide selection of traditional Indonesian batik clothing and accessories. Bratang Flower Market is also nearby, offering a vibrant and fragrant shopping experience with its colorful blooms. If you're a food lover, make sure to visit Wisata Rasa, Pasar Keputran, and Pasar Genteng, where you can sample a variety of delicious Indonesian street food and fresh produce. For those who appreciate vintage finds, Newton Vintage Store is a must-visit, with its unique collection of retro clothing and accessories. And if you're in the mood for more shopping, Marvell City and Plaza Tunjungan are just a short drive away, offering even more retail therapy options. With its prime location, Shangri-La Surabaya is the perfect base for a shopping spree in Surabaya.

Luxury at an Affordable Price: Shangri-La Surabaya

Indulge in a lavish stay at Shangri-La Surabaya without breaking the bank. With an average price of just $92 per room, this luxurious hotel offers exceptional value for money. Compared to the average price of a hotel room in Surabaya, which is $28, Shangri-La Surabaya provides an unparalleled experience at an incredibly competitive rate. At Shangri-La Surabaya, you can expect world-class amenities, impeccable service, and stunning views of the city. The elegantly designed rooms are spacious, comfortable, and equipped with modern conveniences. Whether you're a business traveler or a leisure seeker, this hotel caters to all your needs, ensuring a memorable and enjoyable stay. From the moment you step into the grand lobby to the time you retire to your plush room, you'll be surrounded by opulence and sophistication. Indulge in the hotel's exquisite dining options, relax by the sparkling pool, or rejuvenate your senses at the luxurious spa. With such exceptional facilities and services, Shangri-La Surabaya offers an extraordinary experience at an unbeatable price.

Great Service, Clean Rooms, and Amazing Pool

Guests have raved about their experiences at Shangri-La Surabaya, praising the hotel for its great service, clean rooms, and amazing pool. The pool, in particular, has been a highlight for many visitors, with its pristine cleanliness and relaxing atmosphere. Families with children have especially enjoyed the kids' activities and the large pool with a slide, providing endless fun and entertainment for the little ones. The hotel staff has been consistently praised for their friendliness and attentiveness, ensuring that guests feel welcome and well taken care of throughout their stay. Additionally, the delicious food options, including the mouthwatering cheesecake and refreshing es puter, have left a lasting impression on guests. With its top-notch facilities and impeccable service, Shangri-La Surabaya is a truly remarkable hotel that guarantees a memorable and enjoyable stay.

Luxury and Excellence at Shangri-La Surabaya

Indulge in a world of luxury and excellence at the stunning Shangri-La Surabaya in Surabaya, Indonesia. With an impressive overall rating of 8.7, this hotel has received rave reviews from satisfied guests who have experienced its exceptional service and top-notch facilities. One of the key highlights of Shangri-La Surabaya is its outstanding facilities, which have earned it a remarkable rating of 8.9. From the moment you step foot into the hotel, you'll be greeted by a grand lobby that exudes elegance and sophistication. The hotel boasts an array of facilities that cater to every guest's needs, including a state-of-the-art fitness center, a rejuvenating spa, and a sparkling outdoor pool. Whether you're looking to unwind after a long day of exploring the city or seeking a place to stay active and energized, Shangri-La Surabaya has it all. Another aspect that guests consistently praise is the hotel's impeccable cleanliness, with a rating of 8.9. The rooms at Shangri-La Surabaya are meticulously maintained and spotlessly clean, providing a comfortable and hygienic environment for guests to relax in. The attention to detail and commitment to cleanliness is evident throughout the entire property, ensuring a pleasant and enjoyable stay for all visitors. In addition to the excellent facilities and cleanliness, the staff performance at Shangri-La Surabaya is highly regarded, earning a rating of 8.8. The dedicated and friendly staff go above and beyond to ensure that guests feel welcomed and well taken care of. From the moment you arrive until the time of your departure, you can expect personalized service and warm hospitality that will make your stay truly memorable. Experience the epitome of luxury and hospitality at Shangri-La Surabaya. With its exceptional facilities, impeccable cleanliness, and outstanding staff performance, this hotel is the perfect choice for discerning travelers seeking an unforgettable stay in Surabaya, Indonesia.

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Amenities and facilities



Most talked about facilities


33 mentions


27 mentions

Food & Dining

24 mentions

Swimming Pool

21 mentions

Languages spoken
  • English
  • Chinese [Mandarin]
  • Indonesian
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Body scrub
  • Body wrap
  • Fishing
  • Fitness center
  • Foot bath
  • Game room
  • Garden
  • Golf course [on-site]
  • Hot tub
  • Massage
  • Nightclub
  • On-site entertainment
  • Outdoor recreational features
  • Sauna
  • Spa
  • Spa/sauna
  • Steamroom
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Table tennis
  • Tennis court
  • Ticket services
  • Tours
Cleanliness and safety
  • Anti-viral cleaning products
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • A la carte breakfast
  • Alternative meal arrangement
  • Bar
  • BBQ facilities
  • Breakfast [buffet]
  • Breakfast [continental]
  • Breakfast service
  • Coffee shop
  • Kitchen
  • Poolside bar
  • Restaurant [halal]
  • Restaurant [kosher]
  • Restaurants
  • Room service [24-hour]
  • Snack bar
Services and conveniences
  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Grooming service
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoking area
  • Terrace
  • Xerox/fax in business center
For the kids
  • Babysitting service
  • Kids club
  • Kids meal
  • Playground
  • Swimming pool [kids]
Land sports
  • Golf course (within 3 km)
  • Allergy-free rooms
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
Getting around
  • Airport transfer
  • Bicycle parking
  • Car park [charges apply]
  • Car park [free of charge]
  • Rental car
  • Shuttle service
  • Taxi service
  • Valet parking
Available in all rooms
  • Air conditioning
  • Alarm clock
  • Bathrobes
  • Bathroom phone
  • Carbon monoxide detector
  • Carpeting
  • Closet
  • Clothes rack
  • Coffee/tea maker
  • Complimentary tea
  • Desk
  • Free bottled water
  • Free instant coffee
  • Free welcome drink
  • Hair dryer
  • High floor
  • In-room safe box
  • Interconnecting room(s) available
  • Internet access – wireless
  • Ironing facilities
  • Laptop workspace
  • Linens
  • Mini bar
  • Non-smoking
  • Refrigerator
  • Shower
  • Slippers
  • Smoke detector
  • Smoking allowed
  • Telephone
  • Toiletries
  • Towels
  • TV [flat screen]
  • Wake-up service
  • Wi-Fi [free]
  • Wooden/parqueted flooring

Food and dining

Breakfast options
  • American
  • Asian
  • Continental
  • Buffet
Restaurants on site
Jamoo Restaurant
  • Cuisine: Indonesian, International
  • Menu: A-la-carte
Shang Palace
  • Cuisine: Chinese
  • Menu: Buffet
  • Cuisine: Italian
  • Menu: Buffet
  • Cuisine: Mexican
  • Menu: Buffet


Jl. Mayjend Sungkono 120, West Surabaya, Surabaya, East Java, Indonesia, 60256, Surabaya Center, Surabaya, Indonesia, 60256


  • Juanda International Airport (SUB)
    12.6 km
  • Abdul Rachman Saleh Airport (MLG)
    71.9 km
Public transportation
  • Wonokromo Railway Station
    2.8 km
  • Margorejo
    3.4 km
Hospital or clinic
  • Puskesmas Pembantu Gunungsari
    760 m
  • Tunjungan Plaza
    4.1 km
Convenience store
  • Indomaret
    2.1 km
Cash withdrawal
  • ATM on-site

What's nearby

Popular landmarks
  • Surabaya Town Square
    1.7 km
  • Surabaya's Zoo
    2.5 km
  • Bungkul Park
    2.7 km
  • Tunjungan Plaza
    4.1 km
  • Monkasel (Submarine Monument)
    4.2 km
  • Masjid Nasional Al Akbar Surabaya
    5.1 km
  • Tugu Pahlawan
    5.5 km
  • Suramadu National Bridge
    6.4 km
  • Sampoerna Museum
    7.0 km
  • Pakuwon Food Festival
    9.7 km
Nearby landmarks
  • Desperados Bar
    150 m
  • Embassy of China
    260 m
  • Ciputra World Surabaya
    520 m
  • Ciputra World Mall
    540 m
  • Museum 45
    640 m
  • Puskesmas Pembantu Gunungsari
    760 m
  • Posyandu Sartika
    790 m
  • Klinik Alma Karya
    920 m
  • Puskesmas Dukuh Kupang
    930 m
  • Golden City Mall
    980 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
  • Guests who book breakfast-inclusive rate plans will receive breakfast for adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.
  • There is an additional meal charge for children. Please contact the property directly for more information.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

  • Check-in from14:00
  • Check-out until12:00
Getting around
  • Airport transfer fee600000 IDR
  • Distance from city center5. Km
  • Travel time to airport (minutes)45
  • Breakfast charge (unless included in room price)332750 IDR
The property
  • Non-smoking rooms/floorsno
  • Number of bars/lounges2
  • Number of floors17
  • Number of restaurants6
  • Number of rooms 380
  • Room voltage220
  • Year property opened1995
  • Most recent renovation2018

Property announcements

Bathtub is not equipped on room type Horizon Deluxe

Reviews of Shangri-La Surabaya from real guests

Room comfort and quality8.5
Value for money8.4
High score for Surabaya
9+ Exceptional (222)
8-9 Excellent (112)
7-8 Very Good (120)
6-7 Good (42)
<6 Below Expectation (33)
Guest Type
Room Type

Show reviews that mention 

Showing 529 verified guest comments
Samto from Indonesia
Family with young children
Deluxe Twin Room
Stayed 2 nights in May 2021

Amazing Stay”

For the price paid, I would say it is very well spent. Breakfast variety is the best compared to other 5star Hotels, in-room dining was tasty. Room is well maintained n clean, very assuring in times of this pandemi. Pool is also clean and relaxing. Certainly dont look at the price, for you get to stay in a resort for that price paid.

Reviewed May 21, 2021

Dear Valued Guest, Thank you very much for the rating and review. We are glad you enjoyed your stay with us. Looking forward to welcoming you back again soon. Best Regards, Shangri-La Surabaya

Responded May 24, 2021
Shangri-La Surabaya
Samto from Indonesia
Solo traveler
Deluxe Twin Room
Stayed 1 night in December 2020

Best hotel in Surabaya”

The ambience, the decor, the, entertainment, all so perfect for me. Only drawback, parking is too far from Lobby and when it rains....well, be prepared.

Reviewed January 08, 2021

Thank you very much for the rating and review. We are glad you enjoyed your stay with us. Looking forward to welcoming you back again soon.

Responded January 11, 2021
Shangri-La Surabaya
Steve from Indonesia
Family with young children
Executive King Room
Stayed 3 nights in October 2020


The room is very clean and very friendly staffs. We enjoyed our stay a lot, especially my son. the pool is very clean and with warm water. The spa massage was superb. Will definitely come back.

Reviewed October 07, 2020

Thank you very much for the rating and review. We are glad you enjoyed your stay with us. Looking forward to welcoming you back again soon.

Responded October 08, 2020
Shangri-La Surabaya
Andrew from Indonesia
Deluxe King Room
Stayed 1 night in December 2020

Great and comfortable”

Im enjoying my stay at Shangri-La Surabaya, clean room, comfort bed, good location and I get very late checkout ... so Its like a bonus 👍🏻

Reviewed December 21, 2020

Thank you very much for the rating and review. We are glad you enjoyed your stay with us. Looking forward to welcoming you back again soon.

Responded December 21, 2020
Shangri-La Surabaya
Yusuke from Indonesia
Family with young children
Horizon Deluxe King Room
Stayed 1 night in February 2020

Nice hospitality, comfortable atmosphere, well-trained staff. Precious time.”

Kids activity are great. Clean facility, kind and well-trained staffs. Nice and valuable time in here.

Reviewed February 23, 2020
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