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Savoy Le Grand Hotel Marrakech
Savoy Le Grand Hotel Marrakech
Lobby, Savoy Le Grand Hotel Marrakech in Marrakech
Lobby, Savoy Le Grand Hotel Marrakech in Marrakech
Swimming pool, Savoy Le Grand Hotel Marrakech in Marrakech
Swimming pool, Savoy Le Grand Hotel Marrakech in Marrakech
Fitness center, Savoy Le Grand Hotel Marrakech in Marrakech

Removed from saved list

8.1

Excellent

4,579 reviews

4,579 reviews

See map
See map

8.7

Excellent

Location rating score

Excellent location
Parking
FREE
Popular landmarks
Koutoubia Mosque and Minaret
1.8 km
Saadian Tombs
2.0 km
Jemaa el Fna
2.2 km
El Badi Palace
2.3 km
Le Jardin Secret
2.4 km
Closest landmarks
Nice view on the Atlas mountains from the Food Court Terasse
50 m
Menara Mall
110 m
Cyber Parc Arsat Moulay Abdeslam
310 m
La Casa
420 m
Casino de Marrakech
660 m

Savoy Le Grand Hotel Marrakech

Avenue de la ménara BP 528, Marrakech, Guéliz, Marrakech, Morocco, 40000 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Guéliz part of Marrakech, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Jemaa el Fna. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

Highlights

310 meters to Cyber Parc Arsat Moulay Abdeslam

Front desk [24-hour]

Airport transfer

Free Wi-Fi in all rooms!

Currency exchange

Facilities

Airport transfer

Valet parking

Shuttle service

Free Wi-Fi in all rooms!

Swimming pool [indoor]

Spa

Front desk [24-hour]

Check-in/out [express]

This property is in high demand!

3 travelers have booked today.

Value for money7.4
Location rating8.7
Nearest airportMarrakesh Menara Airport (RAK)
Distance to airport2.3 km

Rooms available at Savoy Le Grand Hotel Marrakech

Prestige Suite Two Double Rooms With Pool View
...
  • Room size: 139 m²/1496 ft²
  • Outdoor view
  • 1 king bed & 2 single beds
Enter dates to see prices
Prestige Double Room
...
  • Room size: 43 m²/463 ft²
  • Pool view
  • 2 single beds
Enter dates to see prices
Deluxe Double Room
...
  • Room size: 43 m²/463 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Prestige Suite One Double Rooms With Pool View
...
  • Room size: 89 m²/958 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Prestige Twin Room
...
  • Room size: 43 m²/463 ft²
  • Sea view
  • 2 single beds
Enter dates to see prices
Prestige Suite
...
  • Room size: 89 m²/958 ft²
  • Pool view
  • 1 king bed
Enter dates to see prices
2-Bedroom Superior Suite
...
  • Room size: 139 m²/1496 ft²
  • Pool view
  • 1 king bed & 2 single beds
Enter dates to see prices
1-Bedroom Suite
...
  • Room size: 89 m²/958 ft²
  • Courtyard view
  • 1 king bed
Enter dates to see prices
Deluxe Garden View Double Room
...
  • Room size: 43 m²/463 ft²
  • Garden view
  • 1 king bed
Enter dates to see prices
Deluxe Twin Room
...
  • Room size: 43 m²/463 ft²
  • Outdoor view
  • 2 single beds
Enter dates to see prices

Frequently asked questions

Does Savoy Le Grand Hotel Marrakech offer shuttle service for getting around?

For your convenience when traveling around the city, Savoy Le Grand Hotel Marrakech offers None right at your doorstep making it easy for you to get to places quickly.

Does Savoy Le Grand Hotel Marrakech provide laundry services?

Yes! Savoy Le Grand Hotel Marrakech offers laundry service at your convenience for whenever you need your favorite clothes clean and fresh all throughout your vacation. Please contact the property for more information.

Are there ATM on-site at Savoy Le Grand Hotel Marrakech?

Absolutely! The perks of staying at Savoy Le Grand Hotel Marrakech include an on-site ATM, providing guest visitors with easy access point for cash withdrawal and remaining worry-free throughout your holiday getaway.

What attractions are close by Savoy Le Grand Hotel Marrakech that are in walking range?

While staying at Savoy Le Grand Hotel Marrakech, begin your trip by discovering the nearest points of interest that are within walking distance to the property which include Menara Mall, Cyber Parc Arsat Moulay Abdeslam, and La Casa.

What was the average room rate for Savoy Le Grand Hotel Marrakech been in the past month?

The average room rate for Savoy Le Grand Hotel Marrakech in the past month is 271.64 EUR, compared to city's average of 111.64 EUR.

In which languages can Savoy Le Grand Hotel Marrakech's personnel communicate?

Savoy Le Grand Hotel Marrakech can speak in 5 languages and supports widely used languages such as English and Spanish for travelers traveling to this property. Please refer to the 'Amenities and facilities' section and in the 'Languages spoken' category to find out what other languages this property supports.

What is the average rating that past Solo travelers' have given to Savoy Le Grand Hotel Marrakech?

Past solo travelers that have stayed at this property have given Savoy Le Grand Hotel Marrakech an average rating of 8.1. You can look up more detailed customer reviews and comments by filtering for a specific type of verified travelers down in the review section.

What is the typical rating that past Business travelers' have given to Savoy Le Grand Hotel Marrakech?

Verified business travelers that have stayed at this property have given Savoy Le Grand Hotel Marrakech an average rating of 7.6. You can look up more detailed customer ratings and feedback by filtering for a specific type of verified travelers down in the review section.

What is the average rating that past Couples' have given to Savoy Le Grand Hotel Marrakech?

Verified couple travelers that have stayed at this property have given Savoy Le Grand Hotel Marrakech an average rating of 8.2. You can look up on more specific customer ratings, and responses by filtering for a specific type of verified guest travelers down in the review section.

What is the typical rating that past Group travelers have given to Savoy Le Grand Hotel Marrakech?

Past group travelers that have stayed at this property have given Savoy Le Grand Hotel Marrakech an average rating of 8.2. You can look up more in depth customer evaluations and remarks by filtering for a specific type of verified travelers down in the review section.

What do local travelers think about Savoy Le Grand Hotel Marrakech?

Verified local travelers that have stayed at this property have given Savoy Le Grand Hotel Marrakech an average rating of 8.5. You can look up on more descriptive customer reviews, and comments for this property down in the review section.

What is the closest airport to Savoy Le Grand Hotel Marrakech?

The closest airport to Savoy Le Grand Hotel Marrakech is Ouarzazate Airport, 129.0 km away.

What people love about Savoy Le Grand Hotel Marrakech

  • 10

    Exceptional
    Staff 

    "Clean room, friendly staff and a great spread of breakfast."

    Nur

    |

    May 13, 2023

  • 10

    Exceptional
    Spaciousness

    "Rooms were lovely and spacious, always clean."

    Lily

    |

    April 11, 2022

  • 10

    Exceptional
    Location

    "Fantastic location,good breakfast."

    Zahair

    |

    October 6, 2022

Property ranking|Compared to 2,706 Marrakech properties
See all rankings
Location score
8.7/10
Room size
70 sqm.
Service score
7.9/10
Cheapest price score
Better than
98
%
of Marrakech properties
Bigger than
98
%
of Marrakech properties
Better than
97
%
of Marrakech properties
Better than
97
%
of Marrakech properties
Overall rating:

8.1

Excellent
4,579 reviews
Cleanliness
8.0
Facilities
8.2
Location
8.7
Read all reviews >
More about Savoy Le Grand Hotel Marrakech

More about Savoy Le Grand Hotel Marrakech

Experience Luxury at Savoy Le Grand Hotel Marrakech in Morocco

Savoy Le Grand Hotel Marrakech is a 5.0-star hotel located in the heart of Marrakech, Morocco, offering a wide range of facilities that cater to every traveler's needs. The hotel features an outdoor pool, indoor pool, hot tub, fitness center, sauna, steam room, and spa, providing guests with the ultimate relaxation experience. The hotel also offers a variety of dining options, including a restaurant, bar, and breakfast buffet. Other facilities include shops, laundry service, room service, safety deposit boxes, airport transfer, tours, valet parking, concierge, massage, Wi-Fi in public areas, car park, designated smoking area, shuttle service, Free Wi-Fi in all rooms, dry cleaning, express check-in/check-out, library, BBQ facilities, car hire, luggage storage, shared lounge/TV area, daily housekeeping, fireplace, gift/souvenir shop, and ticket service. Guests can also enjoy a continental breakfast and car park free of charge. With its luxurious amenities and prime location, Savoy Le Grand Hotel Marrakech is the perfect destination for travelers seeking an unforgettable experience in Morocco.

Luxurious Accommodations at Savoy Le Grand Hotel Marrakech

Savoy Le Grand Hotel Marrakech offers a range of luxurious accommodations to suit every traveler's needs. Choose from the spacious 1-Bedroom Suite with 1 King Bed, the 2-Bedroom Superior Suite with 1 King Bed and 2 Single Beds, the Deluxe Garden View Double Room with 1 King Bed, the Deluxe Garden View Twin with 2 Single Beds, the Prestige Double Room with 2 Single Beds, the Prestige Suite with 1 King Bed, or the Prestige Twin Room with 2 Single Beds. Each room is beautifully decorated and designed to provide maximum comfort and relaxation for guests.

Discover Marrakech's Gems Near Savoy Le Grand Hotel

Savoy Le Grand Hotel Marrakech is surrounded by some of the city's most iconic landmarks and attractions. Just a short distance away, you can explore the vibrant and colorful Jardin Majorelle, which is known for its stunning blue buildings and lush gardens. Art lovers will also appreciate the nearby Musee Yves Saint Laurent Marrakech, which showcases the legendary designer's work. For those looking to explore the city's modern side, Gueliz and Menara Mall offer a range of shopping and dining options. Other nearby attractions include the Marrakech Train Station, Cyber Parc Arsat Moulay Abdeslam, Jardin Jnane El Harti, MACMA Musee d'Art et de Culture de Marrakech, and the Casino de Marrakech. With so much to see and do, Savoy Le Grand Hotel Marrakech is the perfect base for your Marrakech adventure.

Unmatched Service, Breakfast, and Comfortable Beds

Savoy Le Grand Hotel Marrakech is a top-rated hotel that offers excellent service and breakfast, according to its customers. The hotel's facilities are good and the beds are spacious and comfortable, making for a relaxing and enjoyable stay. Guests have praised the unmatched service provided by the hotel staff, who go above and beyond to ensure a memorable experience. Additionally, the breakfast served at the hotel is highly recommended, with a variety of delicious options to choose from. Overall, Savoy Le Grand Hotel Marrakech is a great choice for travelers looking for a luxurious and comfortable stay in Marrakech, Morocco.

Experience Unmatched Luxury and Comfort at Savoy Le Grand Hotel Marrakech

Savoy Le Grand Hotel Marrakech in Marrakech, Morocco is a top-rated hotel that has received an overall rating of 8.0 from customers on Agoda. The hotel's facilities have received an impressive rating of 8.2, indicating that guests are pleased with the range of amenities and services offered. The hotel's location has received a rating of 8.6, indicating that it is conveniently located and easily accessible. Guests have also praised the hotel's cleanliness, with a rating of 8.0. Despite the luxurious amenities and services offered, the hotel has received a respectable rating of 7.4 for value, indicating that guests feel they are getting their money's worth. The staff performance has received a rating of 7.9, indicating that guests have found the staff to be friendly and helpful. Overall, Savoy Le Grand Hotel Marrakech has received glowing reviews from customers who have experienced unmatched luxury and comfort during their stay.

Show less

Amenities and facilities

Excellent
Facilities

8.2

Languages spoken
  • English
  • Arabic
  • French
  • Norwegian
  • Spanish
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Body scrub
  • Body wrap
  • Fitness center
  • Foot bath
  • Garden
  • Hammam
  • Hot tub
  • Massage
  • On-site entertainment
  • Outdoor recreational features
  • Sauna
  • Spa
  • Spa/sauna
  • Steamroom
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Ticket services
  • Tours
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast takeaway service
  • Cashless payment service
  • Doctor/nurse on call
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Alternative meal arrangement
  • Bar
  • BBQ facilities
  • Breakfast [buffet]
  • Breakfast [continental]
  • Happy hour
  • Restaurants
  • Room service
  • Snack bar
Services and conveniences
  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Currency exchange
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Fireplace
  • Food delivery
  • Gift/souvenir shop
  • Grooming service
  • Heating in public area
  • Ironing service
  • Laundry service
  • Library
  • Lockers
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoking area
  • Terrace
  • Xerox/fax in business center
For the kids
  • Family room
  • Kids meal
  • Kids safety features
  • Playground
  • Swimming pool [kids]
Access
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms
Getting around
  • Airport transfer
  • Car park [free of charge]
  • Car park [nearby]
  • Rental car
  • Shuttle service
  • Valet parking
Available in all rooms
  • Air conditioning
  • Air purifier
  • Alarm clock
  • Balcony/terrace
  • Closet
  • Clothes rack
  • Coffee/tea maker
  • Desk
  • Dressing room
  • Electric kettle
  • Extra long bed
  • Free bottled water
  • Hair dryer
  • Hand sanitizer
  • Heating
  • High chair
  • In-room safe box
  • Interconnecting room(s) available
  • Ironing facilities
  • Laptop safe box
  • Linens
  • Mini bar
  • Mobility accessibility
  • Non-smoking
  • Outdoor furniture
  • Satellite/cable channels
  • Seating area
  • Separate dining area
  • Shower
  • Slippers
  • Socket near the bed
  • Sofa
  • Soundproofing
  • Telephone
  • Tile/marble flooring
  • Toiletries
  • Towels
  • Trouser press
  • Wake-up service
  • Wi-Fi [free]

Food and dining

Restaurants on site
Alfredo
  • Cuisine: Italian
  • Menu: Buffet
Métropole
  • Cuisine: International
  • Menu: A-la-carte

Location

Avenue de la ménara BP 528, Marrakech, Guéliz, Marrakech, Morocco, 40000
Excellent
Location

8.7

Airports
  • Marrakesh Menara Airport (RAK)
    2.3 km
  • Ouarzazate Airport (OZZ)
    129.4 km
Public transportation
  • Marrakesh Train Station
    1.7 km
Hospital or clinic
  • Pharmacie L'Hivernage
    1.4 km
Shopping
  • Jemaa el Fna
    2.2 km
Cash withdrawal
  • ATM on-site

What's nearby

Popular landmarks
  • Koutoubia Mosque and Minaret
    1.8 km
  • Saadian Tombs
    2.0 km
  • Jemaa el Fna
    2.2 km
  • El Badi Palace
    2.3 km
  • Le Jardin Secret
    2.4 km
  • Palácio da Bahia
    2.5 km
  • Jardin Majorelle
    2.8 km
  • Maison de la Photographie
    2.9 km
  • Medina of Marrakesh
    2.9 km
  • Medersa Ben Youssef
    5.5 km
Nearby landmarks
  • Nice view on the Atlas mountains from the Food Court Terasse
    50 m
  • Menara Mall
    110 m
  • Cyber Parc Arsat Moulay Abdeslam
    310 m
  • La Casa
    420 m
  • Casino de Marrakech
    660 m
  • Le Théâtro
    710 m
  • Actor's
    750 m
  • Le Palais de Congres
    780 m
  • Le Paradise
    820 m
  • Lawrence Bar
    830 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib may be requested directly from the property.
Children 3-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Reviews of Savoy Le Grand Hotel Marrakech from real guests

Provided by verified guests of Agoda
8.0
Excellent
Cleanliness8.0
Facilities8.2
Location8.7
Service7.9
Value for money7.4
High score for Marrakech
Rating
9+ Exceptional (35)
8-9 Excellent (4)
7-8 Very Good (9)
6-7 Good (7)
<6 Below Expectation (19)
Time of the year
Mar - May (13)
Jun - Aug (28)
Sep - Nov (21)
Dec - Feb (12)
Showing 74 verified guest comments
1234
10.0
Exceptional
Zakia from Morocco
Family with teens
Deluxe Garden View Double Room
Stayed 1 night in August 2022

EXCEPTIONAL.”

While the property/rooms were great and it was brilliantly positioned close to everything, the real treat of this property was the staff and, in particular, Sokaina. SHe/they couldn’t do enough for you. From start to finish,Sokaina’s attentiveness and her colleague charm made our trip.It’s the best customer service I’ve ever received. Sokaina - If you’re reading this, thanks. You are a credit to your business. Giving this place a 10 was the only score I could give.

Reviewed August 13, 2022

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10.0
Exceptional
nuofal from Australia
Solo traveler
Deluxe Garden View Double Room
Stayed 1 night in August 2022

Nice resort”

I just like to think the beautiful lady on the front desk (Sokaina )she's one of the best . thank you so much for making my holiday very easy and enjoyable.

Reviewed August 12, 2022

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10.0
Exceptional
Zahair from United Kingdom
Group
Deluxe Garden View Double Room
Stayed 2 nights in September 2022

Great value for money ”

Fantastic location,good breakfast. Lovely pool. Overall a great experience. I will definitely come back to this hotel if I return to Marrakesh.

Reviewed October 06, 2022

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10.0
Exceptional
Lily from United Kingdom
Couple
Deluxe Garden View Twin
Stayed 3 nights in April 2022

Brilliant stay”

Rooms were lovely and spacious, always clean. Shower was powerful. Breakfast really was outstanding! Loved it.

Reviewed April 11, 2022

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10.0
Exceptional
Asiya from United Kingdom
Couple
Prestige Room with Pool View
Stayed 2 nights in August 2022

Fantastic ”

I had great time in the savoy hotel. Very kind staff and nice food

Reviewed September 02, 2022

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10.0
Exceptional
Ahsan from United Kingdom
Couple
Deluxe Double Room
Stayed 6 nights in October 2022

Exceptional”

Very nice hotel with friendly staff

Reviewed October 17, 2022

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10.0
Exceptional
Wafae from United Arab Emirates
Solo traveler
DELUXE ROOM GARDEN VIEW - PROMO ROOM
Stayed 3 nights in October 2022

Amazing ”

Overall excellent . Highly recommendex

Reviewed October 13, 2022

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9.2
Exceptional
Ester from Israel
Couple
Twin/Double room - De Luxe - Balcony - Garden view
Stayed 1 night in April 2022

Nice place and good location, stuff not helpful”

Location is great, the mall next very comfortable and safe place for families and solo travelers. Breakfast is good, some of the stuff in reception was rude and not nice (the manager) rest was super nice

Reviewed April 17, 2022

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9.6
Exceptional
RASHED from Morocco
Family with young children
Deluxe Double Room
Stayed 1 night in March 2022

The best hotel in Marakesh ”

Moatassim in reciption provide max service.

Reviewed March 26, 2022

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9.6
Exceptional
Hassan from United Kingdom
Couple
DELUXE KING OR TWIN GARDEN VIEW
Stayed 2 nights in October 2021

Exceptional”

Excellent service and breakfast. Beds very comfortable and spacious

Reviewed October 10, 2021

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10.0
Exceptional
Irfan from United Kingdom
Couple
DOUBLE DOUBLE DELUXE GARDEN VIEW
Stayed 3 nights in September 2021

Excellent hotel ”

Top hotel, good facilities

Reviewed September 15, 2021

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10.0
Exceptional
Omari from France
Couple
Stayed 2 nights in May 2021

Best hotel in marrakesh”

Super satisfied

Reviewed May 24, 2021

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8.0
Excellent
Anissa from United Kingdom
Couple
Deluxe Double Room
Stayed 5 nights in August 2022

Very good”

Generally a very nice stay, the facilities are great at this hotel. Especially loved the fact that the hotel is attached to Menara Mall, so if you need anything urgently you can just pop in there. One thing that was really annoying, is that the wifi in the room was really weak. Also, it was EXTREMELY loud! Our room was at the end of the corridor, so we heard a lot of the workers/guests going in and out of the exit door next to our room, and talking really loudly. This woke us up in the mornings on various occasions, so really disappointing. If I were to stay again, I’d definitely ask for a quieter room.

Reviewed August 31, 2022

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6.8
Good
Syed from United Kingdom
Couple
Prestige Double Room
Stayed 3 nights in January 2020

Not what we expected in this price”

Had to go through a lot to finally get a quite room in hotel

Reviewed February 03, 2020

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4.8
Deborah from United Kingdom
Couple
Deluxe Double or Twin Room with Garden View
Stayed 2 nights in October 2022

Terrible Customer Service”

Breakfast was an absolute nightmare. There was no where to sit Staff were not cleaning the tables and too busy talking to deal with customers. There was not enough tables for the residents and people who got up to go to the buffet on return would find their tables filled as other guest just sat there. The only helpful person was the Assistant Manager who was trying her best The Manager was trying his hardest too. On the whole the staff even at reception were not helpful I would never recommend this hotel. I have stayed in other Savoys including the one in London and this was just a 3 star experience

Reviewed October 10, 2022

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2.0
Muzamil from Portugal
Family with teens
1-Bedroom Suite
Stayed 1 night in February 2020

Very poor”

Very disappointed Reception staff very bad Mounia was very bad for us

Reviewed February 26, 2020

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2.0
DAN from France
Family with young children
1-Bedroom Suite
Stayed 6 nights in December 2019

0 service ”

Hôtel immense avec 0 employés

Reviewed January 07, 2020

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5.6
Frank from Netherlands
Couple
DELUXE ROOM â GARDEN VIEW â KING OR TWIN/ LUXURY ROOM
Stayed 3 nights in November 2019

Overpriced for a three star hotel claiming to be a five star hotel”

We stayed in the Savoy for 3 nights and although it wasn’t all terrible I would not recommend it. The reception and pool are look nice and up to standard but the hotel is opportunistic with their prices that are a little too steep (€5 euro for a coke where you pay €2 at most if you go anywhere else in the neighborhood or city). The rooms are dated and although they are maintained the cleaning crew could do a much better job. Also airconditioning wasn’t working properly and neighboring clubs and lounges can be heard until 05am if you are on the wrong side of the hotel which we where. Locations isn’t great, menara mall and park are close but you will need a 30-40 min walk or cab to get to other places. On leaving we where charged about €18 euro for taxes that where clearly included in the booking but we couldn’t get our credit card deposit released until we paid. All in all this is a big sized 3 star hotel that in its glory days maybe would have been a 4 or 5 star hotel.

Reviewed November 20, 2019

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7.6
Very good
Adel from United Arab Emirates
Family with young children
Deluxe Garden View Twin
Stayed 3 nights in August 2023

Very disappointing trip”

We had 2 serious incident at the hotel: 1) the security at the main entrance stopped us and denied us taking water inside the hotel for our baby milk, 12 bottles of 200 ml, he said gainers the policy, where he allowed a Moroccan customer walking in front of us with a 5 liter water container!! Double standards!! And up on enquiry of the security in charge, the same security man accused me of lying!! The incident happened in front of all my family. 2) the hotel staff failed in putting all our luggage in the car, hence, 3 bags left behind, it was discovered the mistake up on our arrival at Casablanca airport to check in. My son had to cancel his trip and drive back to Marrakesh to retrieve the bags!! This incident caused us lots of inconvenience as the baby milk and dippers inside one of those bags, unfortunately there was no baby milk to purchase at the duty free, on top of that, cost of car rental, flight change cost, and cost of fuel. The distance between Casablanca & Marrakesh approximately 500 kms, back and forth. I feel the hotel must compensate us for such a terrible mistakes.

Reviewed August 23, 2023

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5.6
Souhela from Morocco
Family with young children
Prestige Suite
Stayed 2 nights in August 2023

Above average”

Hôtel trop cher pour ce que c est l’es consomatiin ultra cher

Reviewed August 17, 2023

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