Puerta America hotel
Puerta America hotel
Restaurant, Puerta America hotel in Madrid
Business center, Puerta America hotel in Madrid
Facilities, Puerta America hotel in Madrid
Exterior view, Puerta America hotel in Madrid
Swimming pool [outdoor], Puerta America hotel in Madrid

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Puerta America hotel

Avenida de América, 41, Chamartín, Madrid, Spain, 28002 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Conveniently situated in the Chamartín part of Madrid, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Royal Palace of Madrid. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.


Hygiene Plus

Sparkling clean

200 meters to public transportation

Check-in [24-hour]

Great Breakfast


Front desk [24-hour]

Valet parking

Free Wi-Fi in all rooms!

Luggage storage

Swimming pool [outdoor]

Fitness center



This property is in high demand!

12 travelers have booked today.


1,339 reviews

1,339 reviews

See map

7.8Very good

Location rating score

Very good location - 2.39 kilometers from city center
Exceptional for walking
Walkable places
Jardín de Francisco Javier Sáenz de Oiza
100 m
Fundación Apóstol Santiago. Escuela de deportes
140 m
Green Store
170 m
280 m
Rica Fruit
330 m
Popular landmarks
Museo Sorolla
2.0 km
Santiago Bernabéu Stadium
2.1 km
Buen Retiro Park
3.0 km
Thyssen-Bornemisza Museum
3.5 km
Prado Museum
3.5 km
Closest landmarks
Aparcabicis Colegio Claret
190 m
Farmacia - Calle Clara del Rey 37
220 m
230 m
Farmacia - Calle Anastasio Aroca 4
250 m
Farmacia - Calle Corazón de María 19
260 m
Value for money8.6
Distance to city center7 km
Location rating7.8
Nearest airportAdolfo Suárez Madrid-Barajas Airport (MAD)
Distance to airport10.8 km

Rooms available at Puerta America hotel

Room comfort & quality


Junior Suite
  • Room size: 50 m²/538 ft²
  • City view
  • 1 queen bed
Enter dates to see prices
Suite Executive by JEAN NOUVEL
  • Room size: 60 m²/646 ft²
  • City view
  • 1 double bed
Enter dates to see prices
Deluxe Room
  • Room size: 25 m²/269 ft²
  • City view
  • 1 double bed or 2 single be...
Enter dates to see prices
Deluxe Spaceclub By Zaha Haddid
  • Room size: 25 m²/269 ft²
  • City view
  • 1 double bed
Enter dates to see prices
Room Capacity 1
  • Shower
Enter dates to see prices
  • Non-smoking
Enter dates to see prices
Presidential Suite
  • Room size: 140 m²/1507 ft²
  • 2 queen beds
Enter dates to see prices
Zaha Hadid Space Club
  • Room size: 30 m²/323 ft²
  • 1 queen bed
Enter dates to see prices
Junior Suite with Executive Lounge Access
  • Room size: 45 m²/484 ft²
Enter dates to see prices
Space Club by Zaha Hadid
  • Room size: 25 m²/269 ft²
Enter dates to see prices

Top things to do in Madrid

Up to 10% off

Popular things to do

popular things to do

Frequently asked questions

Does Puerta America hotel have bars on-site?

Indulge in your favorite refreshments at Puerta America hotel with the property's readily available bar. Visitors can also take a nice relaxing drink at a poolside bar on hot sunny day, or switch it up and enhance your nighttime fun at nightclub.

Is car parking available at Puerta America hotel?

Puerta America hotel offers car park charges applied for all customers traveling with a automobile. Please contact the property for more information, or log into your Agoda account and contact the property through Agoda's direct message chatbox.

What actions does Puerta America hotel take in terms of hygiene, safety, and cleanliness?

Puerta America hotel comply with our mandatory standard for cleanliness and safety by featuring hand sanitizer and daily disinfection in common areas. This property also comes prepared with temperature check for guests and staff, staff trained in safety protocol, sterilizing equipment, doctor/nurse on call, first aid kit, and free face masks for greater safety precautions and hygiene protocols.

What public parks are close by Puerta America hotel?

While remaining at Puerta America hotel, indulge in your morning or evening walk at nearby park which include Jardín de Francisco Javier Sáenz de Oiza, Jardines de Medardo Fraile, and Plaza de Nuestra Señora del Pilar.

How many floors does Puerta America hotel have?

Puerta America hotel has a total of 13 floors.

What was the average room rate for Puerta America hotel been in the past month?

The average room rate for Puerta America hotel in the past month is 223.06 EUR, compared to city's average of 143.58 EUR.

What is the typical rating that verified Couples' have given to Puerta America hotel?

Verified couple travelers that have stayed at this property have given Puerta America hotel an average rating of 8.5. You can look up on more descriptive customer assessments, and comments by filtering for a specific type of verified guest travelers down in the review section.

What is the typical rating that past Families with older children have given to Puerta America hotel?

Past families with older children that have stayed at this property have given Puerta America hotel an average rating of 8.4. You can search for more in depth customer reviews and feedback by filtering for a specific type of verified travelers down in the review section.

Can special events be hosted at Puerta America hotel?

Your memorable occasion or event can be hosted at one of the 5 versatile venues. Large events and gatherings like weddings can be organized at Puerta America hotel. Small or private events like birthday parties can also be accommodated.

What is the closest airport to Puerta America hotel?

The closest airport to Puerta America hotel is Adolfo Suárez Madrid-Barajas Airport, 11.0 km away.

More about Puerta America hotel

More about Puerta America hotel

Experience Luxury and Style at Puerta America hotel in Madrid

Welcome to Puerta America hotel, a 5-star luxury hotel located in the vibrant city of Madrid, Spain. With its modern design, impeccable service, and convenient location, this hotel offers a truly unforgettable stay for both business and leisure travelers. Built in 2005, Puerta America hotel showcases contemporary architecture and stylish interiors that will captivate your senses from the moment you step inside. The hotel is situated just 7 kilometers away from the bustling city center, allowing guests to easily explore the vibrant streets, iconic landmarks, and cultural attractions that Madrid has to offer. At Puerta America hotel, every detail has been carefully curated to provide guests with the utmost comfort and convenience. With 315 elegantly furnished rooms, you can expect a tranquil and luxurious retreat during your stay. Each room is designed with modern amenities and offers a serene ambiance, ensuring a restful night's sleep after a day of exploring the city. Check-in at Puerta America hotel begins from 02:00 PM, allowing you ample time to settle in and make yourself at home. The hotel's check-out time is until 12:00 PM, giving you a leisurely morning to enjoy a delicious breakfast or simply relax before your departure. Please note that Puerta America hotel has a child policy in place. While children are welcome to stay, they may not be eligible to stay free of charge. Additional charges may apply, so it is advisable to contact the hotel directly for more information. Renovated in 2017, Puerta America hotel offers a contemporary and stylish atmosphere that reflects the vibrant spirit of Madrid. Whether you are visiting for business or pleasure, this hotel provides the perfect blend of luxury, comfort, and convenience. With its prime location, modern amenities, and impeccable service, Puerta America hotel is the ideal choice for an unforgettable stay in Madrid.

Unforgettable Entertainment at Puerta America hotel

At Puerta America hotel, we believe that entertainment is an essential part of a memorable stay. That's why we offer a range of exciting facilities to keep our guests entertained throughout their visit. Whether you're looking to unwind with a drink, dance the night away, indulge in a relaxing massage, or simply enjoy some downtime in our shared lounge area, we have something for everyone. Our stylish bar is the perfect place to start your evening. Sip on expertly crafted cocktails while soaking in the vibrant atmosphere. If you're in the mood for some late-night fun, our on-site nightclub is the place to be. Dance to the beats of top DJs and enjoy an unforgettable night out. For those seeking relaxation, our massage services are designed to rejuvenate both body and mind. Choose from a variety of treatments and let our skilled therapists melt away your stress and tension. And when you're ready to unwind, our shared lounge and TV area is the ideal spot to kick back, catch up on your favorite shows, or mingle with fellow guests. Don't forget to visit our gift and souvenir shop before you leave. Take home a piece of the Puerta America experience with unique mementos and gifts to cherish. At Puerta America hotel, we ensure that every moment of your stay is filled with entertainment and enjoyment.

Unwind and Stay Active at Puerta America hotel's Premier Sports Facilities

At Puerta America hotel in Madrid, Spain, guests can indulge in a range of world-class sports facilities that cater to both relaxation and fitness. The hotel boasts a state-of-the-art fitness center that is equipped with the latest exercise machines and equipment, ensuring that guests can maintain their workout routine even while on vacation. Whether you prefer cardio exercises or strength training, the fitness center has everything you need to stay in shape. For those who prefer to soak up the sun while staying active, Puerta America hotel offers a refreshing outdoor pool. Take a dip in the crystal-clear waters to cool off from the Spanish heat or swim a few laps to get your heart rate up. The poolside bar is conveniently located nearby, allowing guests to enjoy a refreshing drink or a light snack without having to leave the pool area. What sets Puerta America hotel apart is its commitment to providing exceptional amenities, including a free fitness center. Guests can take advantage of this complimentary facility and work out at their own convenience. Whether you prefer a morning workout to kickstart your day or an evening session to unwind, the free fitness center is available 24/7. Indulge in a luxurious stay at Puerta America hotel and make the most of its premier sports facilities. Whether you're a fitness enthusiast or simply looking to relax by the pool, this hotel has everything you need to stay active and rejuvenated during your stay in Madrid.

Unparalleled Convenience at Puerta America hotel

At Puerta America hotel, we pride ourselves on providing unparalleled convenience to our guests. With a wide range of convenience facilities, we ensure that your stay with us is comfortable and hassle-free. Our laundry service and dry cleaning facilities allow you to keep your clothes fresh and clean throughout your stay. Whether you need a quick refresh or a thorough clean, our dedicated staff will take care of it for you. Additionally, our daily housekeeping service ensures that your room is always neat and tidy, so you can relax and unwind without any worries. For those who prefer to dine in the comfort of their own room, our room service is available around the clock. Indulge in a delicious meal or a refreshing drink without having to leave your room. If you need any assistance or recommendations during your stay, our friendly concierge is at your service, ready to cater to your every need. Stay connected with our complimentary Wi-Fi in all rooms and public areas, allowing you to stay in touch with loved ones or catch up on work. We also offer luggage storage facilities, so you can explore the city without worrying about your belongings. For the convenience of our smoking guests, we have a designated smoking area available. And for added peace of mind, we provide safety deposit boxes to keep your valuables secure. At Puerta America hotel, we go above and beyond to ensure that your stay is as convenient and enjoyable as possible.

Convenient Transport Facilities at Puerta America hotel

Puerta America hotel in Madrid, Spain offers a range of transport facilities to ensure a seamless and hassle-free experience for its guests. The hotel provides airport transfer services, making it easy for travelers to reach the hotel upon arrival. Whether you are traveling for business or leisure, this service ensures a smooth transition from the airport to the hotel, allowing you to start your stay in Madrid without any stress or delays. In addition to airport transfers, Puerta America hotel also offers convenient car hire services for those who prefer to explore the city at their own pace. With a variety of vehicles to choose from, guests can easily rent a car and embark on their own adventures, visiting popular attractions and hidden gems in and around Madrid. For guests who prefer not to drive, the hotel provides a reliable taxi service, ensuring that transportation is never a concern during your stay. Whether you need to attend a business meeting or explore the vibrant city nightlife, the hotel's taxi service is readily available to take you wherever you need to go. Furthermore, Puerta America hotel offers a ticket service, allowing guests to conveniently book tickets for various attractions and events in Madrid. Whether you want to catch a flamenco show or visit iconic landmarks such as the Royal Palace, the ticket service at the hotel ensures that you can secure your spot and make the most of your time in the city. Please note that car park charges may apply for guests who choose to bring their own vehicles. However, the hotel's valet parking service ensures that your car is safely parked and taken care of throughout your stay. With its comprehensive range of transport facilities, Puerta America hotel goes above and beyond to ensure that guests have everything they need for a comfortable and convenient stay in Madrid.

Luxurious Room Facilities at Puerta America hotel

Experience a world of luxury and comfort at Puerta America hotel with its exceptional room facilities. Each room is equipped with state-of-the-art amenities to ensure a memorable stay for every guest. Step into your room and enjoy the refreshing breeze of the air conditioning, providing the perfect temperature for relaxation. Wrap yourself in plush bathrobes, adding a touch of indulgence to your stay. Stay updated with the latest news and events with a complimentary daily newspaper delivered to your room. Get ready for a night out in Madrid with the convenience of a hair dryer, ensuring your hair looks perfect for any occasion. Sit back and unwind while watching your favorite shows on the television with satellite/cable TV channels. Quench your thirst with a refreshing drink from the well-stocked mini bar. Step out onto your private balcony or terrace and soak in the breathtaking views of Madrid's skyline. Indulge in a range of toiletries provided, ensuring a refreshing and invigorating experience. Puerta America hotel offers a truly luxurious stay with its impeccable room facilities, making it the perfect choice for discerning travelers.

A Culinary Delight at Puerta America hotel

Indulge in a culinary journey at Puerta America hotel, where a range of dining facilities await to satisfy your taste buds. Start your day with a scrumptious breakfast at the breakfast buffet, offering a delectable spread of both local and international dishes. Whether you prefer a hearty continental breakfast or a lighter option, there is something to suit every palate. For a quick pick-me-up or a casual meeting, head to the hotel's coffee shop, where you can enjoy a freshly brewed cup of coffee and a selection of pastries. The cozy ambiance and friendly service make it the perfect spot to relax and recharge. When it comes to dining options, the hotel's restaurant offers a diverse menu that showcases the best of Spanish cuisine, prepared with a modern twist. From traditional tapas to innovative fusion dishes, each plate is a work of art that will leave you craving for more. If you prefer to dine in the comfort of your own room, the hotel provides room service, allowing you to enjoy a delicious meal without leaving the comfort of your bed. With a wide range of options available, you can savor a gourmet experience in the privacy of your own space. To ensure your stay is as comfortable as possible, the hotel also offers daily housekeeping, ensuring that your dining experience is complemented by a clean and tidy environment. At Puerta America hotel, culinary delights are just a step away. Explore the hotel's dining facilities and embark on a gastronomic adventure that will tantalize your taste buds and leave you craving for more.

Experience Luxury and Style at Puerta America hotel in Madrid

Indulge in a world of luxury and style at Puerta America hotel in Madrid, Spain. With a range of exquisite room offerings, this hotel promises a memorable stay like no other. Choose from the elegant Deluxe Room, featuring 25 square meters of space and the option of a double bed or two single beds. For a truly unique experience, opt for the Deluxe Spaceclub By Zaha Haddid, a room designed by the renowned architect herself, boasting 25 square meters and a comfortable double bed. If you're seeking more space and sophistication, the Junior Suite offers 50 square meters of opulence with a queen bed. And for the ultimate indulgence, the Suite Executive by JEAN NOUVEL awaits, providing 60 square meters of pure luxury with a double bed. Booking these exceptional rooms on Agoda ensures that you not only secure the best prices but also enjoy a hassle-free experience. With Agoda's extensive network and user-friendly platform, finding and reserving your desired room at Puerta America hotel is just a few clicks away. Take advantage of Agoda's competitive rates and exclusive deals to make your dream stay at this remarkable hotel a reality. Trust Agoda to deliver the best prices and a seamless booking process, allowing you to focus on creating unforgettable memories at Puerta America hotel.

Discover the Vibrant Neighborhood of Chamartín

Nestled in the heart of Madrid, the Chamartín district offers a vibrant and lively atmosphere that is perfect for both business and leisure travelers. This bustling neighborhood is known for its excellent connectivity, making it an ideal base for exploring the city and beyond. One of the highlights of Chamartín is its proximity to the famous Santiago Bernabeu Stadium, home to the legendary Real Madrid football club. Sports enthusiasts can catch an exhilarating match or take a tour of the stadium to soak up the club's rich history. For those seeking a cultural experience, the nearby Paseo de la Castellana is lined with impressive skyscrapers, modern art galleries, and museums, including the iconic Museo Nacional de Ciencias Naturales. Food lovers will be delighted by the diverse dining options in Chamartín. From traditional Spanish tapas bars to international cuisine, there is something to satisfy every palate. After a delicious meal, visitors can explore the charming streets of Chamartín, which are dotted with boutique shops, trendy cafes, and lively bars. With its vibrant atmosphere, convenient location, and a wide range of attractions, Chamartín is the perfect neighborhood to experience the best of Madrid. Whether you're here for business or leisure, the Puerta America hotel offers a luxurious and stylish retreat in the heart of this dynamic district.

Getting to Puerta America hotel from Madrid's Airports

Located in the vibrant neighborhood of Chamartín in Madrid, Spain, Puerta America hotel is a modern and stylish accommodation option for travelers. With its unique design and luxurious amenities, it promises a memorable stay in the heart of the city. To reach Puerta America hotel from Madrid's airports, there are several convenient transportation options available. If you arrive at Madrid-Barajas Adolfo Suárez Airport, the quickest and most convenient way to reach Puerta America hotel is by taking a taxi. Taxis are readily available outside the airport terminals, and the journey to the hotel takes approximately 15-20 minutes, depending on traffic conditions. Alternatively, you can also opt for the metro. Take Line 8 (pink line) from the airport to Nuevos Ministerios station, and then transfer to Line 10 (dark blue line) towards Hospital Infanta Sofia. Get off at Chamartín station, which is just a short walk away from the hotel. For those arriving at Madrid-Cuatro Vientos Airport, the best option is to take a taxi or use a ride-hailing service like Uber or Cabify. The journey to Puerta America hotel takes around 30 minutes, depending on traffic. If you prefer public transportation, you can take Line 10 (dark blue line) from Cuatro Vientos station to Chamartín station, and then walk to the hotel. Whichever airport you arrive at, getting to Puerta America hotel is a breeze with the various transportation options available. Whether you choose a taxi for convenience or opt for the metro to experience Madrid's efficient public transportation system, you'll soon find yourself immersed in the stylish and contemporary atmosphere of this exceptional hotel.

Discover the Vibrant Surroundings of Puerta America hotel

Nestled in the heart of Madrid, Puerta America hotel offers a prime location surrounded by a variety of landmarks and attractions. Sports enthusiasts will be thrilled to find Santiago Bernabéu Stadium just a stone's throw away. This iconic football stadium is home to Real Madrid and offers guided tours where visitors can explore the players' changing rooms, the press room, and even step onto the hallowed turf. For those seeking cultural experiences, the Instituto Madrileño de Oncología is also within easy reach. This renowned cancer treatment center not only provides exceptional medical care but also hosts art exhibitions, showcasing the work of talented local artists. Nearby, the Parroquia de los Sagrados Corazones is a charming church worth visiting, with its beautiful architecture and serene atmosphere. If you have a passion for cars, the Fernando Alonso Collection is a must-visit attraction. This museum showcases the impressive collection of Formula 1 driver Fernando Alonso, featuring his race cars, trophies, and memorabilia. Additionally, the Parroquia de San Miguel de Chamartin is a stunning church that boasts intricate stained glass windows and ornate decorations. Nature lovers will appreciate the tranquility of Jardín de Joaquín Masmitjá, a peaceful garden oasis where you can take a leisurely stroll or simply relax amidst lush greenery. And for those in need of retail therapy, the hotel is conveniently located near the bustling Estacion de Chamartin, a shopping complex offering a wide range of shops, boutiques, and dining options. With its diverse range of landmarks and attractions, Puerta America hotel is the perfect base for exploring the vibrant surroundings of Madrid. Whether you're a sports fan, art enthusiast, or simply looking to immerse yourself in the city's rich culture, this hotel's location ensures that you'll have an unforgettable stay.

Convenient Public Transport Stations near Puerta America hotel

Located in Madrid, Spain, Puerta America hotel offers easy access to several public transport stations, making it a convenient choice for travelers. Just a short walk away from the hotel, you will find Avenida de la Paz Metro Station, Colombia Metro Station, and República Argentina Metro Station. These metro stations provide a quick and efficient way to explore the city, allowing you to easily reach popular attractions and landmarks. For those arriving or departing by train, Chamartin Railway Station is also nearby. This major transportation hub connects Madrid to various cities in Spain and beyond, making it convenient for guests who wish to explore other parts of the country. Additionally, Bambu Metro Station, Cartagena Metro Station, Madrid Chamartin Metro Station, Concha Espina Metro Station, Nuevos Ministerios Train Station, and Prosperidad Metro Station are all within close proximity to the hotel, providing even more options for getting around the city. With such a wide range of public transport stations nearby, guests at Puerta America hotel can easily navigate Madrid and make the most of their stay.

A Culinary Delight at Puerta America hotel

When it comes to dining options, Puerta America hotel is perfectly situated amidst a myriad of tantalizing restaurants. Guests can indulge in a unique dining experience at Yakitoro by Alberto Chicote, where traditional Japanese yakitori dishes are expertly prepared. For those craving mouthwatering barbecued meats, Alfredo's Barbacoa is a must-visit. Comic Planet | American Food & Drink offers a vibrant atmosphere and a diverse menu of American favorites, while Babudes serves up delicious Mediterranean cuisine. Other nearby options include Ganges for authentic Indian flavors, Illinois Sandwiches for a quick and tasty bite, El Gourmet de Chamartin for gourmet Spanish dishes, Deliquio for creative fusion cuisine, Taberna del Río Duero II for traditional Spanish tapas, and Pastelería Reyes for delectable pastries and desserts. With such an array of culinary delights just steps away, guests at Puerta America hotel are sure to satisfy their taste buds and embark on a gastronomic adventure.

Shop 'til you drop at Puerta America hotel's surrounding shopping landmarks!

Located in the heart of Madrid, Puerta America hotel is surrounded by a plethora of shopping landmarks that will satisfy even the most avid shopaholics. Just a stone's throw away from the hotel, you'll find Paseo Comercial Castellana 200, a modern shopping center offering a wide range of international brands and boutiques. For those looking for a taste of local culture, Mercado de San Cristobal is a bustling market where you can find fresh produce, artisanal goods, and traditional Spanish delicacies. If you're a football fan, make sure to visit Tienda Real Madrid, where you can get your hands on official merchandise and memorabilia. And for fashion-forward individuals, Nomada Market is a must-visit, featuring unique and trendy designs from local designers. With so many shopping options just steps away, Puerta America hotel is the perfect choice for a memorable shopping getaway in Madrid!

Affordable Luxury: Experience Puerta America hotel at a Competitive Price

When it comes to finding the perfect accommodation in Madrid, Puerta America hotel stands out as an exceptional choice, offering a luxurious experience at a surprisingly affordable price. With an average room rate of just $197, Puerta America hotel provides guests with a unique blend of comfort, style, and value. Compared to the average price of a hotel room in Madrid, which stands at $189, Puerta America hotel offers an incredible deal that allows you to indulge in a lavish stay without breaking the bank. This remarkable price difference makes Puerta America hotel an attractive option for travelers who seek both quality and affordability. At Puerta America hotel, you can expect nothing short of excellence in every aspect of your stay. From the beautifully designed rooms to the impeccable service, every detail has been carefully curated to provide you with an unforgettable experience. Don't miss out on the opportunity to enjoy the best that Madrid has to offer at a price that won't stretch your budget. Book your stay at Puerta America hotel today and immerse yourself in the perfect blend of luxury and affordability.

Exceptional Service and Clean Rooms

Puerta America hotel in Madrid, Spain is a truly exceptional hotel that offers top-notch service and immaculately clean rooms. The staff at this hotel goes above and beyond to ensure that every guest feels welcome and well taken care of. From the moment you arrive, you will be greeted by a friendly and helpful team who are always ready to assist with any request or inquiry. The level of friendliness and helpfulness exhibited by the staff is truly remarkable, making your stay at Puerta America hotel a memorable one. In addition to the outstanding service, Puerta America hotel prides itself on its cleanliness. The hotel and the rooms are maintained to the highest standards of cleanliness, ensuring a comfortable and hygienic stay for all guests. The attention to detail in keeping the hotel spotless is truly commendable. Furthermore, Puerta America hotel offers themed rooms that add an extra touch of fun and excitement to your stay. These unique and well-designed rooms are highly recommended, providing a memorable and enjoyable experience. The breakfast buffet at the hotel is also a highlight, offering a wide variety of delicious options to start your day off right. With a free shuttle to the airport, Puerta America hotel truly goes above and beyond to make your stay as convenient and enjoyable as possible. Overall, Puerta America hotel is an excellent choice for your stay in Madrid, offering exceptional service, clean rooms, and a truly memorable experience.

Exceptional Ratings and Unparalleled Service at Puerta America hotel

Puerta America hotel in Madrid, Spain, has garnered exceptional ratings from satisfied guests who have experienced the hotel's unparalleled service and world-class facilities. With an impressive overall score of 8.5, it is evident that Puerta America hotel is committed to providing an unforgettable stay for its guests. One of the standout features of this hotel is its exceptional staff performance, which has earned it a remarkable rating of 9.0. Guests consistently praise the friendly and attentive staff who go above and beyond to ensure a memorable stay. Whether it's providing recommendations for local attractions or attending to specific requests, the dedicated team at Puerta America hotel is always ready to assist with a warm smile. Another aspect that sets Puerta America hotel apart is its outstanding cleanliness, with a rating of 9.0. Guests are impressed by the meticulous attention to detail and the immaculate condition of the rooms and common areas. The hotel's commitment to maintaining a pristine environment adds to the overall comfort and enjoyment of the stay, allowing guests to relax and unwind in a spotless and hygienic setting. Furthermore, Puerta America hotel excels in providing excellent facilities, earning a rating of 8.6. From its contemporary and stylishly designed rooms to its state-of-the-art fitness center and spa, guests have access to a wide range of amenities that cater to their every need. The hotel's commitment to offering top-notch facilities ensures that guests can enjoy a luxurious and comfortable stay throughout their visit. With exceptional ratings across various categories, Puerta America hotel is a top choice for discerning travelers seeking a memorable and enjoyable stay in Madrid. From the outstanding staff performance to the impeccable cleanliness and world-class facilities, this hotel truly exceeds expectations and provides an unforgettable experience for its guests.

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Amenities and facilities



Most talked about facilities

Food & Dining

10 mentions


6 mentions


6 mentions


4 mentions

Languages spoken
  • English
  • French
  • German
  • Italian
  • Spanish
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fitness center
  • Garden
  • Massage
  • Nightclub
  • Swimming pool [outdoor]
  • Ticket services
  • Tours
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Covid-19 testing service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Alternative meal arrangement
  • Bar
  • Breakfast [buffet]
  • Breakfast [continental]
  • Breakfast service
  • Coffee shop
  • Poolside bar
  • Restaurants
  • Room service
  • Snack bar
Services and conveniences
  • Air conditioning in public area
  • Concierge
  • Currency exchange
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Grooming service
  • Heating in public area
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area
  • Terrace
  • Xerox/fax in business center
For the kids
  • Babysitting service
  • Allergy-free rooms
  • CCTV in common areas
  • CCTV outside property
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms
Getting around
  • Car park [charges apply]
  • Rental car
  • Taxi service
  • Valet parking
Available in all rooms
  • Air conditioning
  • Alarm clock
  • Bathtub
  • Blackout curtains
  • Daily housekeeping
  • Desk
  • Free bottled water
  • Hair dryer
  • Heating
  • In-room safe box
  • Ironing facilities
  • Mini bar
  • Non-smoking
  • Private bathroom
  • Satellite/cable channels
  • Shower
  • Slippers
  • Soundproofing
  • Telephone
  • Toiletries
  • Wake-up service
  • Wi-Fi [free]

Food and dining

Breakfast options
  • American
  • Continental
  • Vegetarian
  • Vegan
  • Full English/Irish
  • Gluten-free
  • Buffet
Restaurants on site
The Observatory
  • Cuisine: Spanish
  • Menu: Buffet
Karrara Terrasse
  • Cuisine: Spanish
  • Menu: Buffet
Lobby & Bistró
  • Cuisine: Spanish
  • Menu: Buffet


Avenida de América, 41, Chamartín, Madrid, Spain, 28002
Very good


  • Adolfo Suárez Madrid-Barajas Airport (MAD)
    10.8 km
  • Valladolid Airport (VLL)
    171.8 km
Public transportation
  • Cartagena Metro Station
    200 m
  • Prosperidad Metro Station
    540 m
Hospital or clinic
  • Farmacia - Calle Clara del Rey 37
    220 m
  • Gran Vía
    3.7 km
Convenience store
  • Multitienda 24 horas 7X24 Convenience Store
    2.2 km
Cash withdrawal
  • ATM
    180 m

What's nearby

Popular landmarks
  • Museo Sorolla
    2.0 km
  • Santiago Bernabéu Stadium
    2.1 km
  • Buen Retiro Park
    3.0 km
  • Thyssen-Bornemisza Museum
    3.5 km
  • Prado Museum
    3.5 km
  • Gran Vía
    3.7 km
  • Museo Nac. Centro de Arte Reina Sofia
    4.2 km
  • Plaza Mayor
    4.2 km
  • Mercado de San Miguel
    4.3 km
  • Royal Palace of Madrid
    4.5 km
Nearby landmarks
  • Jardín de Francisco Javier Sáenz de Oiza
    100 m
  • Fundación Apóstol Santiago. Escuela de deportes
    140 m
  • Green Store
    170 m
  • Aparcabicis Colegio Claret
    190 m
  • Cartagena Metro Station
    200 m
  • Farmacia - Calle Clara del Rey 37
    220 m
    230 m
  • Farmacia - Calle Anastasio Aroca 4
    250 m
  • Farmacia - Calle Corazón de María 19
    260 m
  • BonÁrea
    280 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-3 year(s)
Stay for free if using existing bedding.
Baby cot/crib may be requested directly from the property.
Children 4-12 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
  • Hotel Puerta America reserves the right to request a security deposit by credit card preauthorization or cash as a guarantee at the time of arrival.
  • The property will collect a cash security deposit if a credit card is not provided upon arrival.
  • Complimentary premium, high-speed Wi-Fi access is available at the property.
  • The property provides shuttle service from/to Adolfo Suárez Madrid–Barajas Airport at an additional charge. Please contact the property for more information.
  • NEW EXECUTIVE ROOM FOR VIP GUESTS: A spacious and cozy space located on the 5th floor, designed by Victorio & Lucchino, with large windows providing natural light with a comfortable and avant-garde furniture. Guests who have access to this service can enjoy an attractive and fresh permanent buffet which is adapted to the needs of the different schedule times, daily press, office supplies, computer and the fastest Internet connection in the city of 1Gb with a dedicated and exclusive line. The Executive Lounge is catered by our Guest Experience team to meet all the needs of our most exclusive clients. For more information and access conditions please contact hotel directly.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

  • Check-in from14:00
  • Check-in until23:59
  • Check-out from00:00
  • Check-out until12:00
Getting around
  • Distance from city center7 km
  • Travel time to airport (minutes)15
  • Breakfast charge (unless included in room price)25 EUR
  • Daily Internet/Wi-Fi fee0 EUR
The property
  • License Id / Local Tax ID/ Entity NameB87531547
  • Non-smoking rooms/floorsyes
  • Number of bars/lounges3
  • Number of floors13
  • Number of restaurants3
  • Number of rooms 315
  • Room voltage220
  • Year property opened2005
  • Most recent renovation2017
  • Daily parking fee26 EUR

Reviews of Puerta America hotel from real guests

Provided by verified guests of

Agoda logo
Room comfort and quality8.7
Value for money8.6
High score for Madrid
9+ Exceptional (320)
8-9 Excellent (131)
7-8 Very Good (120)
6-7 Good (47)
<6 Below Expectation (57)
Guest Type
Room Type

Show reviews that mention 

Showing 675 verified guest comments
Angela from Colombia
Deluxe Room
Stayed 7 nights in May 2024


The staff was so polite and helpful, the room was always clean, the hotel's concept is really interesting as every floor was designed by a different designer. The location has a supermarket and local restaurants around, it is also a quiet and safe neighborhood.

Reviewed June 07, 2024
Michelle from Ireland
Deluxe Room
Stayed 4 nights in May 2024


I can no fault the staff, nothing was too little for them. They were able to give local recommendations of traditional places! The location itself is also ideal for travel into Madrid and beautiful parks and local communities nearby. I will be back for sure. 💜

Reviewed June 08, 2024
gingcong from Belgium
Solo traveler
Deluxe Room
Stayed 2 nights in November 2023

Dreamy design, luxurious fashion.”

The hotel has a stylish design and excellent service. The front desk staff are very accommodating and allow guests to check in early if possible, which is very considerate. The rooms are spacious and the bathroom design is very modern. The breakfast is plentiful and the hotel is only a two to three minute walk from the subway station. I would definitely want to stay at this hotel again on my next trip to Madrid.

Reviewed November 16, 2023
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Kevin from United States
Deluxe Room
Stayed 4 nights in April 2024

5 star hotel”

Hotel is located in a semi residencial área along major road. You can find 3 supermarkets, many restaurants and bars and other shops in walking distance. While not in a center of tourist attractions, you can easily visit those attractions vía metro or bus. Bus Line 1 directly takes you Callao in Gran Via. Also Uber or Cabify taxis easily take you everywhere. Hotel room was clean and spacious. As opposed to the reviews left by others, my room had many outlets over 6. I had a nice and peaceful view looking at north Madrid and Four Towers. TV in the room had a Chromecast installed that allowed me to watch Yourube or Netflix from my phone. Breakfast was tasty and staffs working in breakfast area are very friendly. Front desk staff are very nice to accommodate my requests of selecting floor and having a water kettle placed in the room. Hotel has different themes each floor and one morning I was lucky to be able to see entire floors. Due to unique architectural design, I see there are more younger guests at the hotel who are willing to experience the unique atmosphere. I stayed 4 nights this time and I will be happy to return to Puerta Anerica.

Reviewed May 04, 2024
Eran from Singapore
Deluxe Room
Stayed 3 nights in April 2024

Great stay with friendly staff”

We had a great stay at this property. The staff were incredibly friendly and helpful, making us feel welcome from the moment we arrived. The facilities were top-notch, with everything we needed for a comfortable stay. The location was convenient, allowing us to easily explore the surrounding area. While the cleanliness could have been better, it didn't detract significantly from our overall experience. In terms of value for money, we felt that the price we paid was fair for the quality of the amenities and service provided. We would definitely recommend this property to others looking for a pleasant stay in the area.

Reviewed May 16, 2024
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