Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The front desk is always open, day or night.

PrimeBiz Hotel Surabaya is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 150000 IDR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, PrimeBiz Hotel Surabaya has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. You can drive in and park yourself, or use valet service offered at the hotel.

Wake up to a great buffet breakfast at PrimeBiz Hotel Surabaya. A selection of food types including halal and asian breakfast options is available for guests. There's an additional charge of 71429 IDR for adults and 37500 IDR for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

PrimeBiz Hotel Surabaya features an on-site restaurant for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including Chinese, international, western and asian. Dishes are served in a la carte and buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients. To meet any special dietary requirements, halal diet is prepared with the utmost care and attention.

Large events and gatherings such as weddings, private events and engagements can be hosted at PrimeBiz Hotel Surabaya. Small or intimate events like birthday parties can also be accomodated. Services for event decoration and audio-visual equipment are offered to help your event go smoothly.

On-site venues and convenient event services make PrimeBiz Hotel Surabaya an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. All available venues come in different styles and sizes and can accommodate up to 140 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

PrimeBiz Hotel Surabaya does permit smoking in some areas and is not 100% smoke-free.

The closest train, metro, or bus station to PrimeBiz Hotel Surabaya is Jemursari, 970 m away.

Restaurants including Kopi Rolag, Sego Sambel Mak Yeye and Bebek Palupi are popular in PrimeBiz Hotel Surabaya’s neighborhood which is known as Rungkut.

Shopping options in PrimeBiz Hotel Surabaya’s Rungkut neighborhood include Royal Plaza Surabaya, City of Tomorrow (CITO) and Marina Plaza.

PrimeBiz Hotel Surabaya’s location in the Rungkut neighborhood makes it close to famous attractions including Masjid Nasional Al Akbar Surabaya, Suroboyo Carnival Park and Taman Pelangi.