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Interior view, Prime Royal Hotel in Surabaya
Interior view, Prime Royal Hotel in Surabaya
Swimming pool [outdoor], Prime Royal Hotel in Surabaya
Swimming pool [outdoor], Prime Royal Hotel in Surabaya
Buffet, Prime Royal Hotel in Surabaya

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7.8

Very good

1,473 reviews

1,473 reviews

Housekeeping14
Breakfast3
Shops1
See map
See map

8.2

Excellent

Location rating score

Excellent location - 410 meters from city center
Popular landmarks
Tunjungan Plaza 1.4 km
Tugu Pahlawan 1.4 km
Monkasel (Submarine Monument) 2.7 km
Suramadu National Bridge 2.8 km
Sampoerna Museum 2.9 km
Bungkul Park 4.0 km
Surabaya Town Square 4.2 km
Surabaya's Zoo 4.6 km
Pakuwon Food Festival 8.2 km
Masjid Nasional Al Akbar Surabaya 9.1 km
Nearby landmarks
Toeng Market 130 m
Pasar Krempyeng Tembok Gede 340 m
Gereja Perawan Maria tak Berdosa 360 m
BG Juntion 380 m
Carrefour Hypermarket 420 m
Blauran Market 450 m
BG Junction 500 m
Vertical Six Club 630 m
Consulate of Hungary 780 m
Tomb of Dr. Soetomo 790 m

Prime Royal Hotel

JL. Kranggan 103 -105, Surabaya Center, Surabaya, Indonesia, 60251 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Conveniently situated in the Surabaya Center part of Surabaya, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Sampoerna Museum. Rated with 3 stars, this high-quality property provides guests with access to massage, spa and outdoor pool on-site.

Highlights

860 meters to public transportation

Check-in [24-hour]

Airport transfer

Free Wi-Fi in all rooms!

Daily housekeeping

Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Massage
Spa
Workout and Leisure
Swimming pool [outdoor]
Facilities

Front desk [24-hour]

Free Wi-Fi in all rooms!

Check-in/out [express]

BBQ facilities

Luggage storage

Swimming pool [outdoor]

Spa

Room service [24-hour]

This property is in high demand!

20 travelers have booked today.

Value for money8.0
Distance to city center0.5 Km
Location rating8.2
Nearest airportJuanda International Airport (SUB)
Distance to airport15.0 km

Rooms available at Prime Royal Hotel

Deluxe Room with Pool Access
...
  • Room size: 24 m²/258 ft²
  • City view
  • 1 double bed
Enter dates to see prices
Deluxe Room
...
  • City view
  • Non-smoking
  • 2 single beds
Enter dates to see prices
Junior Suite
...
  • City view
  • Non-smoking
  • 1 double bed
Enter dates to see prices
Superior Room
...
  • City view
  • Non-smoking
  • 2 single beds
Enter dates to see prices
Family Suite
...
  • Room size: 45 m²/484 ft²
  • City view
  • 1 double bed and 2 single b...
Enter dates to see prices
Standard Room
...
  • Room size: 17 m²/183 ft²
  • 1 double bed or 2 single be...
Enter dates to see prices
Standard Twin Room
...
  • Room size: 24 m²/258 ft²
  • 2 single beds
Enter dates to see prices
Standard Double Room
...
  • Room size: 24 m²/258 ft²
Enter dates to see prices
Executive
...
    Enter dates to see prices
    Double Executive
    ...
      Enter dates to see prices

      Frequently asked questions

      What time is check-in and check-out at Prime Royal Hotel?

      Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

      How do I get to Prime Royal Hotel?

      Self-parking is conveniently available at the hotel.

      Is breakfast offered at Prime Royal Hotel?

      Adults can enjoy breakfast offered with an additional charge of 110000 IDR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

      What are my dining options at Prime Royal Hotel?

      Prime Royal Hotel features 2 on-site restaurants for your dining convenience.

      What is the smoking policy at Prime Royal Hotel?

      Prime Royal Hotel does not permit smoking in any of its rooms, but allows smoking in designated areas.

      What is the closest train, metro, or bus station to Prime Royal Hotel?

      The closest train, metro, or bus station to Prime Royal Hotel is Pasar Turi Train Station, 860 m away.

      What restaurants are nearby Prime Royal Hotel?

      Restaurants including Bu Rudy Dharmahusada, Sate Kelopo Ondomohen Bu Asih and Cocari are popular in Prime Royal Hotel’s neighborhood which is known as Surabaya Center.

      What popular shopping places are close to Prime Royal Hotel?

      Shopping options in Prime Royal Hotel’s Surabaya Center neighborhood include Tunjungan Plaza, Surabaya Town Square and Grand City Surabaya.

      What are popular attractions near Prime Royal Hotel?

      Prime Royal Hotel’s location in the Surabaya Center neighborhood makes it close to famous attractions including Sampoerna Museum, Bungkul Park and Monkasel (Submarine Monument).

      See map

      Explore the neighborhood

      What people love about Prime Royal Hotel

      • 9.6

        Exceptional
        Cleanliness

        "Big room and clean!"

        Mohammad

        |

        January 11, 2023

      • 8.4

        Excellent
        Spaciousness

        "The room is spacious, clean and comfortable."

        Dian

        |

        December 11, 2019

      • 8

        Very good
        Location

        "Good location, near BG Mall and street food."

        Mohd

        |

        December 13, 2019

      Property ranking|Compared to 953 Surabaya properties
      See all rankings
      Room comfort score
      7.2/10
      Room size
      16 sqm.
      Couples review score
      8.1/10
      Service score
      8/10
      Better than
      94
      %
      of Surabaya properties
      Bigger than
      82
      %
      of Surabaya properties
      Better than
      78
      %
      of Surabaya properties
      Better than
      75
      %
      of Surabaya properties
      Overall rating:

      7.8

      Very good
      1,473 reviews
      Cleanliness
      7.6
      Facilities
      7.7
      Location
      8.2
      Read all reviews >
      What travelers say they love:
      Good place, affordable price, nice receptionist
      Joe from Indonesia
      Business traveler
      More about Prime Royal Hotel

      More about Prime Royal Hotel

      Prime Royal Hotel

      Take advantage of the many attractions Surabaya has to offer with a stay at Prime Royal Hotel.
      Prime Royal Hotel provides a range services and amenities to help make your stay more comfortable. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. If you plan to arrive by car, you'll appreciate the hotel's available parking, right on-site. The hotel provides front desk services such as express check-in or check-out and luggage storage for guests' convenience.
      If you need, the tours can even help you book tickets and reservations at all the best shows and programs nearby. For lazy days and nights, in-room conveniences like 24-hour room service, room service and daily housekeeping let you make the most of your room. Please be advised that smoking is not allowed in the hotel to allow cleaner air for all guests. Smoking is limited to designated areas only, for the health and well-being of all guests and staff.
      Feel right at home during your stay at Prime Royal Hotel. Some rooms are equipped with linen service, blackout curtains and air conditioning for your convenience. Some rooms at Prime Royal Hotel include special design features like a balcony or terrace. In-room entertainment such as television and cable TV is provided for guests in some selected rooms.
      The hotel also offers a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar in some rooms for when you feel like it is needed. Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the hotel provides toiletries and towels in some select rooms.


      Dining and things to do

      Guests who prefer to make their own meals will love the in-house BBQ facilities available here.
      Never let a day go wasted when you're at Prime Royal Hotel with all the activities and facilities provided. Finish your vacation days right by dropping in at the massage and spa. Start your vacation off right with a dip in the pool.


      Around the property

      Take some time to explore Surabaya during your stay at the hotel. The best way to remember your time in Surabaya is with a nice gift at Tunjungan Plaza located about 1.4 km away.


      Reasons to stay here

      Know you'll get excellent dining options here, where past guests have rated onsite or nearby dining above 94% of the city's accommodation.
      It's hard to beat the room comfort here, which is rated higher than 93% of other accommodations in Surabaya.

      Show less

      Amenities and facilities

      Very good
      Facilities

      7.7

      Most talked about facilities

      Breakfast

      27 mentions

      Swimming Pool

      16 mentions

      Housekeeping

      14 mentions

      Internet

      7 mentions

      Languages spoken
      • English
      • Indonesian
      Internet access
      • Free Wi-Fi in all rooms!
      • Internet
      • Wi-Fi in public areas
      Things to do, ways to relax
      • Garden
      • Massage
      • Spa
      • Spa/sauna
      • Swimming pool [outdoor]
      • Tours
      Dining, drinking, and snacking
      • BBQ facilities
      • Room service [24-hour]
      Services and conveniences
      • Daily housekeeping
      • Doorman
      • Elevator
      • Luggage storage
      • Meeting/banquet facilities
      • Smoke-free property
      • Smoking area
      For the kids
      • Family room
      Access
      • Check-in/out [express]
      • Check-in [24-hour]
      • Front desk [24-hour]
      • Pets allowed
      • Security [24-hour]
      Available in all rooms
      • Air conditioning
      • Desk
      • Free bottled water
      • Ironing facilities
      • Telephone
      • Towels
      • Wi-Fi [free]

      Location

      JL. Kranggan 103 -105, Surabaya Center, Surabaya, Indonesia, 60251
      Excellent
      Location

      8.2

      Airports
      • Juanda International Airport (SUB)
        15.0 km
      • Abdul Rachman Saleh Airport (MLG)
        75.7 km
      Public transportation
      • Pasar Turi Train Station
        870 m
      • Surabaya Kota
        2.0 km
      Hospital or clinic
      • Puskesmas Pembantu Petemon
        860 m
      Shopping
      • Tunjungan Plaza
        1.4 km
      Convenience store
      • Indomaret
        760 m 6 min drive
      Cash withdrawal
      • ATM
        110 m 5 min walk

      What's nearby

      Popular landmarks
      • Tunjungan Plaza
        1.4 km
      • Tugu Pahlawan
        1.4 km
      • Monkasel (Submarine Monument)
        2.7 km
      • Suramadu National Bridge
        2.8 km
      • Sampoerna Museum
        2.9 km
      • Bungkul Park
        4.0 km
      • Surabaya Town Square
        4.2 km
      • Surabaya's Zoo
        4.6 km
      • Pakuwon Food Festival
        8.2 km
      • Masjid Nasional Al Akbar Surabaya
        9.1 km
      Nearby landmarks
      • Toeng Market
        130 m
      • Pasar Krempyeng Tembok Gede
        340 m
      • Gereja Perawan Maria tak Berdosa
        360 m
      • BG Juntion
        380 m
      • Carrefour Hypermarket
        420 m
      • Blauran Market
        450 m
      • BG Junction
        500 m
      • Vertical Six Club
        630 m
      • Consulate of Hungary
        780 m
      • Tomb of Dr. Soetomo
        790 m
      Distances shown are straight-line distances on the map. Actual travel distances may vary.

      Property policies

      Children and extra beds

      Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

      All children are welcome.

      Infant 0-2 year(s)
      Stay for free if using existing bedding.
      Baby cot/crib may be requested directly from the property.
      Children 3-8 year(s)
      Stay for free if using existing bedding.
      If you need an extra bed, it will incur an additional charge.
      Guests 9 years and older are considered as adults
      Must use an extra bed which will incur an additional charge.
      Others
      • When booking more than 5 rooms, different policies and additional supplements may apply.

      Some helpful facts

      Check-in/Check-out
      • Check-in from14:00
      • Check-out until12:00
      Getting around
      • Airport transfer fee200000 IDR
      • Distance from city center0.5 Km
      • Travel time to airport (minutes)45
      Extras
      • Breakfast charge (unless included in room price)110000 IDR
      The property
      • Non-smoking rooms/floorsYes
      • Number of bars/lounges1
      • Number of floors5
      • Number of restaurants2
      • Number of rooms 68
      • Room voltage220
      • Year property opened2011

      Reviews of Prime Royal Hotel from real guests

      Provided by verified guests of Agoda
      7.8
      /
      10
      Cleanliness7.6
      Facilities7.7
      Location8.2
      Room comfort and quality7.2
      Service8.0
      Value for money8.0
      High score for Surabaya
      Rating
      9+ Exceptional (244)
      8-9 Excellent (71)
      7-8 Very Good (140)
      6-7 Good (90)
      <6 Below Expectation (190)
      Time of the year
      Mar - May (154)
      Jun - Aug (154)
      Sep - Nov (192)
      Dec - Feb (235)

      Show reviews that mention 

      Showing 735 verified guest comments
      12345
      10.0
      Exceptional
      Dyah from Indonesia
      Business traveler
      Superior Room
      Stayed 1 night in January 2020

      Worth every penny!”

      I quickly booked this hotel bcs our family in Surabaya passed away. Never expecting too much with this hotel but we arrive at midnight and surprised with the hospitality of the staffs, and rooms are clean and Air Con work very well. Thanks!

      Reviewed May 29, 2020

      See room deals

      10.0
      Exceptional
      Maya from Indonesia
      Couple
      Superior Room
      Stayed 1 night in March 2021

      oke”

      late check in krn dr luar kota terus dpt kamar yg executive kaya nya yaa yg kaur double queen size terus kamar luas ada sofa meja kerja dan bath up. oke kok so far hihi

      Reviewed December 31, 2021

      See room deals

      10.0
      Exceptional
      Wynnie from Indonesia
      Solo traveler
      Stayed 1 night in January 2020

      Beautiful design”

      Good ambience with good price. Will be happy for another discount!

      Reviewed January 15, 2020

      See room deals

      10.0
      Exceptional
      Ramzi from Indonesia
      Business traveler
      Superior Room
      Stayed 1 night in November 2020

      Amazing hotel”

      Amazing hotel good value of money friendly staff helpful. Only the mosquitos is not friendly.

      Reviewed November 14, 2020

      See room deals

      9.6
      Exceptional
      Bagaskara
      Business traveler
      Deluxe Room
      Stayed 1 night in June 2019

      Good place to stay”

      It's value for money. All the facilities worked. The building seems old, but it was comfortable still.

      Reviewed June 26, 2019

      See room deals

      10.0
      Exceptional
      Titik from Indonesia
      Family with young children
      Superior Room
      Stayed 1 night in September 2019

      Good hotel with staff”

      Alhamdulillah keluargaku senang dgn tempat ini

      Reviewed October 08, 2019

      See room deals

      10.0
      Exceptional
      Titik from Indonesia
      Couple
      Superior Room
      Stayed 1 night in September 2019

      Good job prime”

      Kamar kurang maintenance tp keseluruhan dah ok sih

      Reviewed October 08, 2019

      See room deals

      9.2
      Exceptional
      Paul from Australia
      Solo traveler
      Stayed 2 nights in September 2019

      Nice enough”

      I really did enjoy my stay at this hotel for 4 nights. The only negative is all the mosquitos getting in lobby and room somehow. The pool needed to get swept more the stuff on the top. But it was still really refreshing to jump into every day. The staff are friendly with alittle English. I had a dinner at restaurant which was delicious just abit pricy compared to street food. I reccomend, just bring insect repellent. Price I got was pretty cheap for the big sized room.

      Reviewed September 27, 2019

      See room deals

      10.0
      Exceptional
      Yosefin from Indonesia
      Couple
      Superior Room
      Stayed 3 nights in April 2021

      Good”

      Biarkan bintang yg berbicara

      Reviewed August 10, 2021

      See room deals

      9.2
      Exceptional
      Ana from Germany
      Couple
      Stayed 1 night in February 2019

      Good”

      We stayed only one night but the room was comfy and clean. The internet connection is very good as well. After the check out we even left our luggage there to see more of the city :)

      Reviewed February 27, 2019

      See room deals

      10.0
      Exceptional
      Titik from Indonesia
      Couple
      Stayed 1 night in September 2019

      Excelent”

      Makasih ya team fo dah ramah penyambutannya

      Reviewed October 08, 2019

      See room deals

      10.0
      Exceptional
      Andy from Indonesia
      Family with young children
      Stayed 1 night in December 2019

      Overall is good”

      More promo is interesting

      Reviewed December 29, 2019

      See room deals

      10.0
      Exceptional
      Titik from Indonesia
      Family with young children
      Stayed 1 night in August 2019

      Hotel good”

      Pertahankan ya prime

      Reviewed September 13, 2019

      See room deals

      9.6
      Exceptional
      Chusnul from Indonesia
      Solo traveler
      Superior Room
      Stayed 1 night in June 2022

      Rekomendasi ”

      Bagus,,sayang kolam kotor aja..lainnya good deh toppp

      Reviewed June 14, 2022

      See room deals

      10.0
      Exceptional
      Rizal from Indonesia
      Couple
      Stayed 1 night in January 2020

      good”

      Hotel nya bagus

      Reviewed January 23, 2020

      See room deals

      9.6
      Exceptional
      Heri from Indonesia
      Family with young children
      Deluxe Room with Pool Access
      Stayed 1 night in March 2020

      Hrg sesuai ”

      Dgn rate standart fasilitas ok

      Reviewed March 23, 2020

      See room deals

      10.0
      Exceptional
      IRWAN from Indonesia
      Business traveler
      Junior Suite
      Stayed 1 night in January 2019

      HOTEL BIASA ”

      HOTEL BIASA

      Reviewed March 05, 2019

      See room deals

      10.0
      Exceptional
      IRWAN from Indonesia
      Business traveler
      Junior Suite
      Stayed 1 night in January 2019

      HOTEL BIASA ”

      HOTEL BIASA

      Reviewed March 05, 2019

      See room deals

      9.2
      Exceptional
      Sulaksono from Indonesia
      Couple
      Stayed 1 night in February 2020

      Exceptional”

      Why us can't order food online ?? Maybe... If that can.. the hotels will getting 5 stars for everything about hotels .

      Reviewed March 03, 2020

      See room deals

      8.4
      Excellent
      Dian from Indonesia
      Couple
      Stayed 1 night in December 2019

      It was great”

      It was a pleasure to stay in here. The room is spacious, clean and comfortable. The price is affordable. The facilities are great. If there is something to fix maybe the hotel must have new towel because the towel is already old and not soft, and there is only one slippers in the room. It supposed to be two of them. But overall it was a great time spending there. I'll come back again later.

      Reviewed December 11, 2019

      See room deals

      12345
      This is a popular property. Don't miss out!

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