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Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.
Oakwood Hotel & Residence Surabaya is a perfect urban retreat for two travelers. Located in the vibrant neighborhood of Kenjeran, known for its stunning beaches and serene environment. Enjoy spacious air-conditioned rooms with complimentary Wi-Fi and in-room safe. Unwind by the pool with a breathtaking view, sip on a drink at the bar, or indulge in a rejuvenating massage. With Galaxy Mall just steps away, you'll have easy access to shopping and dining options. Start your day with a delicious breakfast offering local cuisine and great coffee. Explore Supermal Pakuwon Indah and PTC shopping centers nearby. Book now for an unforgettable travel experience and receive a welcome cake per unit. [Some content may be Generative AI assisted. Inaccuracies may occur.]
Hygiene Plus
Sparkling clean
500 meters to Galaxy Mall
Top Value
Check-in [24-hour]
Certifies impeccable cleanliness, hygiene, and contactless safety practices
Front desk [24-hour]
Airport transfer
Valet parking
Shuttle service
Swimming pool [indoor]
Kids club
Free Wi-Fi in all rooms!
Check-in/out [express]
10 travelers have booked today.
Based on 1,413 verified reviews
9.5
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9.2
Location rating score
Value for money | 9.2 |
Location rating | 9.3 |
Nearest airport | Juanda International Airport (SUB) |
Distance to airport | 11.0 km |
Does Oakwood Hotel & Residence Surabaya offer shuttle service for getting around?
For your ease of travel around the city, Oakwood Hotel & Residence Surabaya provides shuttle service right where you need it making it easy for you to get to places effortlessly.
Does Oakwood Hotel & Residence Surabaya have a swimming pool?
While lounging at Oakwood Hotel & Residence Surabaya, you can take pleasure in the swimming pool facility to get your day started the best way with a splash for a stimulating morning or evening.
How many rooms does Oakwood Hotel & Residence Surabaya have?
Oakwood Hotel & Residence Surabaya has a total of 144 rooms.
At what time of the year is Oakwood Hotel & Residence Surabaya most popular?
Oakwood Hotel & Residence Surabaya's most popular month where verified guests have stayed the most is in June.
What is the verified guest review consensus about Oakwood Hotel & Residence Surabaya's breakfast?
61.0% of our verified guest critiques have given an optimistic review and comments about this property's breakfast. You can look up on more detailed customer reviews, and comments for Oakwood Hotel & Residence Surabaya down in the review section.
What is the average rating that verified Solo travelers' have given to Oakwood Hotel & Residence Surabaya?
Past solo travelers that have stayed at this property have given Oakwood Hotel & Residence Surabaya an average rating of 9.3. You can look up more detailed customer reviews and feedback by filtering for a specific type of verified travelers down in the review section.
What is the typical rating that past Business travelers' have given to Oakwood Hotel & Residence Surabaya?
Verified business travelers that have stayed at this property have given Oakwood Hotel & Residence Surabaya an average rating of 9.1. You can look up more detailed customer reviews and responses by filtering for a specific type of verified travelers down in the review section.
What is the average rating that past Couples' have given to Oakwood Hotel & Residence Surabaya?
Past couple travelers that have stayed at this property have given Oakwood Hotel & Residence Surabaya an average rating of 9.3. You can look up on more in depth customer testimonials, and feedback by filtering for a specific type of verified guest travelers down in the review section.
What is the average rating that past Families with older children have given to Oakwood Hotel & Residence Surabaya?
Past families with older children that have stayed at this property have given Oakwood Hotel & Residence Surabaya an average rating of 9.3. You can check out more thorough customer testimonials and feedback by filtering for a specific type of verified travelers down in the review section.
What is the nearest train, metro, or bus station to Oakwood Hotel & Residence Surabaya?
The nearest train, metro, or bus station is Gubeng Train Station, 3632.47 m away from Oakwood Hotel & Residence Surabaya.
What restaurants are in close proximty of Oakwood Hotel & Residence Surabaya?
Oakwood Hotel & Residence Surabaya’s neighborhood is Kenjeran which includes well-liked restaurants such as Ayam Bakar Primarasa Manyar Kertoarjo.
What is the closest airport to Oakwood Hotel & Residence Surabaya?
The nearest airport to Oakwood Hotel & Residence Surabaya is Juanda International Airport, 11.0 km away.
Experience Luxury and Comfort at Oakwood Hotel & Residence Surabaya
Welcome to Oakwood Hotel & Residence Surabaya, a luxurious 5-star hotel located in the vibrant city of Surabaya, Indonesia. With its impeccable service, modern amenities, and convenient location, this hotel offers a truly exceptional experience for both business and leisure travelers.
Check-in at Oakwood Hotel & Residence Surabaya begins from 02:00PM, allowing guests ample time to settle in and start their stay on a relaxed note. The hotel's friendly and professional staff will be there to assist you throughout the check-in process, ensuring a seamless and hassle-free experience.
When it comes to check-out, guests can enjoy a leisurely morning before bidding farewell to this exquisite hotel. Check-out time is until 12:00PM, giving you plenty of time to savor a delicious breakfast, pack your belongings, and make any last-minute arrangements before your departure.
Families traveling with children will find Oakwood Hotel & Residence Surabaya to be an ideal choice. The hotel's child policy allows children between the ages of 0 to 12 to stay free of charge, making it a perfect destination for a memorable family vacation. The hotel provides a safe and comfortable environment for children, ensuring that both parents and kids can enjoy a truly relaxing and enjoyable stay.
With its elegant and spacious rooms, Oakwood Hotel & Residence Surabaya offers a range of accommodation options to suit every guest's needs. Whether you're traveling alone, with a partner, or with your family, you'll find the perfect room to unwind and recharge. Each room is thoughtfully designed and equipped with modern amenities, ensuring a comfortable and memorable stay.
Experience the epitome of luxury and comfort at Oakwood Hotel & Residence Surabaya. Book your stay now and indulge in a truly unforgettable hotel experience in the heart of Surabaya, Indonesia.
Unwind and Indulge at Oakwood Hotel & Residence Surabaya's Entertainment Facilities
At Oakwood Hotel & Residence Surabaya, guests can expect a range of entertainment facilities that are designed to help them unwind and indulge during their stay. The hotel boasts a stylish bar where guests can enjoy a refreshing drink or two while socializing with friends or colleagues. Whether you prefer a classic cocktail or a glass of fine wine, the bar offers an extensive selection of beverages to suit every taste.
For those in need of relaxation, Oakwood Hotel & Residence Surabaya also offers soothing massage services. Step into the tranquil spa and let the skilled therapists work their magic, relieving any tension or stress from your body. Choose from a variety of massage techniques and treatments, tailored to suit your individual needs. Whether you opt for a traditional Balinese massage or a rejuvenating aromatherapy session, you are guaranteed to leave feeling refreshed and rejuvenated.
With its inviting bar and rejuvenating massage services, Oakwood Hotel & Residence Surabaya provides the perfect setting for guests to unwind and indulge in a truly memorable stay.
Unwind and Stay Active at Oakwood Hotel & Residence Surabaya's Premier Sports Facilities
At Oakwood Hotel & Residence Surabaya, we understand the importance of staying active and maintaining a healthy lifestyle, which is why we offer a range of state-of-the-art sports facilities for our guests to enjoy. Dive into our inviting indoor pool, where you can swim laps or simply relax and unwind after a long day of exploring the vibrant city of Surabaya. Our poolside bar is also available, serving refreshing drinks and light snacks, perfect for a quick refuel before or after your swim.
For those who prefer a more intense workout, our hotel boasts a fully-equipped fitness center that is open 24 hours a day. Whether you are looking to lift weights, do cardio exercises, or join a group fitness class, our fitness center has everything you need to achieve your fitness goals. Best of all, access to our fitness center is complimentary for all guests, ensuring that you can prioritize your health and well-being without any additional cost.
Book your stay at Oakwood Hotel & Residence Surabaya today and discover our exceptional sports facilities that are designed to enhance your stay and provide you with the perfect balance of relaxation and fitness.
Convenience Facilities at Oakwood Hotel & Residence Surabaya
Experience unparalleled convenience during your stay at Oakwood Hotel & Residence Surabaya. With a wide range of convenience facilities, we strive to make your stay as comfortable and hassle-free as possible.
Our 24-hour room service ensures that you can enjoy a delicious meal or snack at any time of the day. Whether you're craving a late-night snack or a hearty breakfast, our dedicated staff is always ready to cater to your culinary needs.
For your laundry needs, our professional laundry service will take care of your garments, leaving you with more time to relax and explore the city. Additionally, our dry cleaning service ensures that your clothes are always fresh and ready for any occasion.
Safety is a top priority at Oakwood Hotel & Residence Surabaya. We provide safety deposit boxes in each room, allowing you to store your valuables with peace of mind. Our concierge is also available to assist you with any queries or requests, ensuring a seamless and enjoyable stay.
Stay connected with our complimentary Wi-Fi in all rooms and public areas. Whether you need to catch up on work or simply browse the internet, our high-speed internet access will keep you connected throughout your stay.
For our guests who smoke, we offer a designated smoking area where you can enjoy your cigarettes in a comfortable and well-ventilated space.
Convenience is at your fingertips with our on-site convenience store. Whether you need to stock up on snacks, drinks, or any other essentials, our store is open 24 hours for your convenience.
Our daily housekeeping service ensures that your room is always clean and tidy, allowing you to relax and unwind after a long day of exploring Surabaya.
With express check-in/check-out services and luggage storage, we make it easy for you to start and end your stay with us hassle-free.
Experience the utmost convenience during your stay at Oakwood Hotel & Residence Surabaya. Book now and enjoy a truly comfortable and hassle-free experience.
Convenient Transport Facilities at Oakwood Hotel & Residence Surabaya
At Oakwood Hotel & Residence Surabaya, your comfort and convenience are our top priorities. We offer a range of transport facilities to ensure that your stay in Surabaya is seamless and hassle-free.
For those arriving by air, our airport transfer service is available to pick you up from Juanda International Airport and whisk you directly to the hotel. Our professional and friendly drivers will ensure a smooth journey, allowing you to relax and enjoy the ride.
If you prefer to explore the city on your own, we provide a car park onsite with self-parking options. Rest assured that your vehicle will be safe and secure throughout your stay. Best of all, our car park is free of charge, so you can save your money for other exciting activities in Surabaya.
For guests who prefer not to drive, our shuttle service is an excellent option. Whether you need a ride to the nearby shopping malls or want to explore the city's famous attractions, our shuttle service is at your disposal. Additionally, we also offer a car hire service for those who want to venture further afield and discover the stunning natural beauty of Surabaya.
If you need a taxi, our friendly staff will be more than happy to assist you in arranging one. We have a reliable taxi service available, ensuring that you can easily reach your desired destination in no time.
At Oakwood Hotel & Residence Surabaya, we understand the importance of convenient transport facilities for our guests. Whether you prefer to drive yourself, take advantage of our shuttle service, or rely on our trusted taxi service, we have you covered. Book your stay with us today and experience the utmost convenience and comfort in Surabaya.
Indulge in a Culinary Delight at Oakwood Hotel & Residence Surabaya
Discover a world of gastronomic delights at Oakwood Hotel & Residence Surabaya, where a range of dining facilities await to satisfy your cravings. With options available round the clock, you can enjoy a delectable meal or a quick bite whenever you desire.
Start your day off right with a scrumptious breakfast buffet at the hotel's restaurant. Indulge in a variety of options, from continental classics to local favorites, ensuring there's something to please every palate. For those seeking a halal dining experience, the hotel also offers a dedicated halal restaurant, serving up an array of flavorful dishes that adhere to Islamic dietary requirements.
In addition to the restaurant, Oakwood Hotel & Residence Surabaya boasts a cozy coffee shop where you can unwind with a cup of freshly brewed coffee or tea. Whether you're looking to catch up with friends, have a casual business meeting, or simply enjoy a quiet moment alone, the coffee shop provides the perfect ambiance.
If you prefer to dine in the comfort of your own room, take advantage of the 24-hour room service. From a late-night snack to a full-course meal, the hotel's room service menu offers an extensive selection to cater to your taste buds. With daily housekeeping, you can rest assured that your dining experience will be accompanied by impeccable service and cleanliness.
At Oakwood Hotel & Residence Surabaya, dining is not just a necessity, but an experience to be savored. From the restaurant and coffee shop to the halal options and room service, the hotel ensures that every craving is met with exceptional flavors and impeccable service.
Luxurious and Spacious Rooms at Oakwood Hotel & Residence Surabaya
Experience ultimate comfort and elegance at Oakwood Hotel & Residence Surabaya, where a variety of well-appointed rooms await you. Choose from a range of room types, including the Deluxe King, Deluxe Twin, One Bedroom Executive, One Bedroom Premier, Superior King, Superior Twin, and Two Bedroom.
Indulge in the spaciousness of the Deluxe King, Deluxe Twin, Superior King, and Superior Twin rooms, each measuring 44 square meters. These rooms offer ample space to relax and unwind after a long day of exploring Surabaya. For those seeking a more extravagant stay, the One Bedroom Executive and One Bedroom Premier rooms provide a generous 81 and 89 square meters respectively, allowing you to truly spread out and make yourself at home. Families or larger groups can opt for the Two Bedroom, a spacious 120 square meter haven that offers privacy and comfort for everyone.
Booking your stay at Oakwood Hotel & Residence Surabaya through Agoda guarantees you the best prices and a hassle-free experience. With Agoda's easy-to-use platform, you can effortlessly browse through the available room types and select the one that suits your preferences. Plus, Agoda's competitive prices ensure that you get the most value for your money. So why wait? Book your dream room at Oakwood Hotel & Residence Surabaya on Agoda today and embark on an unforgettable stay in Surabaya, Indonesia.
Discover the Coastal Charm of Kenjeran in Surabaya
Nestled along the picturesque coast of Surabaya, Indonesia, Kenjeran is a captivating neighborhood that offers a unique blend of natural beauty and cultural attractions. With its stunning beaches, historic landmarks, and vibrant local markets, Kenjeran is a must-visit destination for travelers seeking an authentic experience in Surabaya.
One of the highlights of Kenjeran is its pristine beaches, where visitors can soak up the sun, take a refreshing dip in the crystal-clear waters, or simply enjoy a leisurely stroll along the sandy shores. The beach also offers a range of water sports activities, such as jet skiing and banana boat rides, for those seeking a bit of adventure.
In addition to its natural beauty, Kenjeran is home to several iconic landmarks, including the famous Kenjeran Park. This sprawling green space features a majestic Chinese temple, known as Klenteng Sanggar Agung, which is adorned with intricate architectural details and colorful decorations. Visitors can explore the temple, make a wish at the sacred pagoda, and marvel at the panoramic views of the surrounding area from the park's observation deck. Kenjeran Park is also a popular spot for locals to gather and enjoy picnics, making it a great place to immerse yourself in the local culture.
Convenient Transportation Options from Surabaya Airport to Oakwood Hotel & Residence Surabaya
Located in the vibrant city of Surabaya, Indonesia, Oakwood Hotel & Residence Surabaya offers a luxurious and comfortable stay for both business and leisure travelers. When it comes to reaching the hotel from the nearest airport, Surabaya Airport (Juanda International Airport), guests have several convenient transportation options to choose from.
One of the most popular and hassle-free ways to travel from Surabaya Airport to Oakwood Hotel & Residence Surabaya is by taking a taxi. Upon arrival at the airport, you will find a dedicated taxi counter where you can book a metered taxi to your destination. The journey to the hotel takes approximately 30 minutes, depending on the traffic conditions. Taxis in Surabaya are known for their affordability and reliability, making them a convenient choice for travelers.
Another option for reaching Oakwood Hotel & Residence Surabaya is by utilizing the hotel's airport transfer service. The hotel offers a comfortable and private transfer service, where a professional driver will pick you up from the airport and drive you directly to the hotel. This option provides a hassle-free and seamless experience, especially for those who prefer a more personalized and convenient mode of transportation.
No matter which transportation option you choose, once you arrive at Oakwood Hotel & Residence Surabaya, you will be greeted with warm hospitality and a range of modern amenities. The hotel features spacious and well-appointed rooms, a fitness center, an outdoor pool, and multiple dining options. With its convenient location in Kenjeran, Surabaya, guests can easily explore nearby attractions such as Kenjeran Park and Kenjeran Beach. Whether you're visiting Surabaya for business or leisure, Oakwood Hotel & Residence Surabaya provides a perfect base for your stay.
Explore Surabaya's Rich Heritage and Cultural Attractions near Oakwood Hotel & Residence Surabaya
Nestled in the heart of Surabaya, Oakwood Hotel & Residence Surabaya offers easy access to several notable landmarks and attractions. Just a short distance away, you'll find the iconic Jalesveva Jayamahe Monument, a towering structure that commemorates the Indonesian Navy's heroic past. Immerse yourself in history at the nearby Museum Mpu Tantular, where you can explore a vast collection of Javanese art and cultural artifacts.
For those seeking spiritual enlightenment, the Four Face Buddha Statue is a must-visit. This sacred site attracts visitors from all walks of life, offering a serene atmosphere for reflection and prayer. Additionally, adventure enthusiasts can indulge in thrilling activities at PARK Circuit, a popular go-karting track that promises an adrenaline-pumping experience.
If you're interested in Surabaya's rich cinematic history, head to the Blockbuster Museum Surabaya. This unique museum showcases the evolution of Indonesian cinema, featuring vintage movie posters and memorabilia. For your convenience, Oakwood Hotel & Residence Surabaya is also located near healthcare facilities such as Puskesmas Pembantu Karang Empat and Rumah Sakit Paru Surabaya, ensuring peace of mind during your stay. With its prime location, Oakwood Hotel & Residence Surabaya offers a perfect base to explore the city's cultural treasures and landmarks.
Conveniently Located Near Public Transport Stations in Surabaya
Situated in the heart of Surabaya, Oakwood Hotel & Residence Surabaya offers easy access to several public transport stations, making it an ideal choice for both business and leisure travelers. Just a short walk away, guests will find Benteng Station, Depo Pertamina Station, and Kalimas Station, providing convenient transportation options to explore the city and its surrounding areas.
Benteng Station, located within walking distance from the hotel, is a major transportation hub in Surabaya. From here, guests can easily catch trains to various destinations in the city and beyond. Whether you're planning to visit popular attractions like the House of Sampoerna or explore the vibrant shopping districts, Benteng Station offers a convenient starting point.
Depo Pertamina Station is another nearby public transport option, offering access to buses and trains. This station provides a convenient way to travel around Surabaya and discover its diverse neighborhoods. Whether you're heading to the famous Suramadu Bridge or exploring the historic Arab Quarter, Depo Pertamina Station is a great starting point for your adventures.
Kalimas Station, located just a short distance from the hotel, is another convenient public transport option. From here, guests can easily access buses and trains to explore Surabaya's cultural and historical landmarks. Whether you're interested in visiting the beautiful Masjid Ampel or experiencing the vibrant atmosphere of Pasar Atom, Kalimas Station provides a convenient and efficient way to get around the city.
With its strategic location near these public transport stations, Oakwood Hotel & Residence Surabaya offers guests the opportunity to easily explore all that Surabaya has to offer. Whether you're here for business or leisure, the hotel's proximity to these transport options ensures a hassle-free and enjoyable stay.
A Culinary Adventure Awaits
Indulge in a culinary adventure right at your doorstep when you stay at Oakwood Hotel & Residence Surabaya. With a variety of dining options in the vicinity, you'll be spoilt for choice. Start your day with a hearty breakfast at Botanika - Kertajaya Indah, where you can savor freshly baked pastries and aromatic coffee. For a taste of local flavors, head to Ronggolawe Meatball or Pawon Rempah Resto, known for their authentic Indonesian cuisine. Nasi Madura Suramadu is another must-visit, offering delicious Madurese dishes. If you're craving international fare, Resto Quenn 99 and G-CHICK are popular choices. For a comforting bowl of Soto Ayam, make your way to Soto Ayam Cak Di, while seafood lovers will delight in the dishes served at Warung Ikan Cak Yu. Astrid Kitchen Center is perfect for those seeking a fusion of Asian and Western flavors, and Pangsit Mie Gajahmada is a go-to spot for mouthwatering noodle dishes. With such a diverse range of dining options nearby, your taste buds are in for a treat during your stay at Oakwood Hotel & Residence Surabaya.
Shop 'til You Drop at Galaxy Mall
Located just a stone's throw away from Oakwood Hotel & Residence Surabaya, Galaxy Mall is a shopper's paradise. With its impressive selection of over 500 retail stores, this sprawling shopping complex offers something for everyone. From high-end fashion boutiques to budget-friendly shops, you'll find a wide range of local and international brands to choose from. Indulge in a shopping spree as you explore the mall's multiple floors, each dedicated to a different category of goods. Whether you're in search of trendy clothing, electronics, cosmetics, or home decor, Galaxy Mall has it all. After a day of retail therapy, recharge at one of the mall's many dining options, offering a variety of local and international cuisines. With its convenient location and endless shopping possibilities, Galaxy Mall is a must-visit destination for all shopaholics visiting Surabaya.
Affordable Luxury: Oakwood Hotel & Residence Surabaya
When it comes to finding a perfect blend of luxury and affordability in Surabaya, look no further than Oakwood Hotel & Residence. With an average room price of just $77, this upscale hotel offers an exceptional value for money. Compared to the city's average room price of $28, Oakwood Hotel & Residence Surabaya stands out as a true gem in terms of both quality and affordability.
Step into the elegant lobby of Oakwood Hotel & Residence Surabaya and be greeted by a warm and inviting atmosphere. The hotel boasts a range of well-appointed rooms and suites, each thoughtfully designed to provide ultimate comfort and relaxation. From spacious layouts to modern amenities, every detail has been carefully considered to ensure a memorable stay.
While other hotels in the city may charge a premium for their services, Oakwood Hotel & Residence Surabaya offers a refreshing alternative. Guests can indulge in the hotel's luxurious facilities, including a fitness center, swimming pool, and spa, without breaking the bank. Whether you're traveling for business or leisure, Oakwood Hotel & Residence Surabaya is the perfect choice for those seeking a truly remarkable experience at an unbeatable price.
A Delightful Stay at Oakwood Hotel & Residence Surabaya
Guests rave about the overall experience at Oakwood Hotel & Residence Surabaya, praising its delicious breakfast, clean rooms, and great location. The staff is consistently described as friendly, helpful, and responsive, ensuring a pleasant stay for all visitors. The spacious rooms with nice views offer a comfortable and relaxing atmosphere, making guests feel right at home. With excellent service and a warm atmosphere, it's no wonder that guests are already planning their return to this remarkable hotel.
Luxurious Comfort and Exceptional Service at Oakwood Hotel & Residence Surabaya
Discover a haven of luxurious comfort and exceptional service at Oakwood Hotel & Residence Surabaya. With an impressive overall rating of 9.3, this hotel has consistently received high praise from its satisfied guests. From the moment you step into the elegant lobby, you'll be captivated by the warm and inviting ambiance that sets the stage for a truly memorable stay.
One of the standout features of Oakwood Hotel & Residence Surabaya is its excellent value for money, earning a remarkable rating of 9.2. Guests appreciate the hotel's commitment to providing top-notch amenities and services without compromising on affordability. Whether you're traveling for business or leisure, you'll find that every penny spent here is well worth it.
The hotel's facilities also receive high accolades, with a rating of 9.1. From the well-equipped fitness center to the refreshing outdoor pool, Oakwood Hotel & Residence Surabaya offers an array of amenities to cater to every guest's needs. Whether you want to stay active or simply unwind and relax, you'll find everything you need right at your fingertips.
Cleanliness is of utmost importance at Oakwood Hotel & Residence Surabaya, and it shows in their outstanding rating of 9.5. The housekeeping team takes great pride in ensuring that every corner of the hotel is immaculate, creating a pristine and hygienic environment for guests to enjoy. You can rest easy knowing that your comfort and well-being are their top priorities.
Situated in a prime location, Oakwood Hotel & Residence Surabaya boasts a rating of 9.2 for its convenient location. Whether you're here for business or pleasure, you'll find yourself just a stone's throw away from the city's major attractions, shopping malls, and dining options. Exploring the vibrant city of Surabaya has never been easier.
Last but certainly not least, the staff at Oakwood Hotel & Residence Surabaya consistently deliver exceptional service, earning a remarkable rating of 9.3. From the friendly front desk team to the attentive housekeeping staff, every member of the hotel's dedicated team goes above and beyond to ensure that your stay is nothing short of perfect. Their genuine warmth and professionalism will make you feel right at home.
Experience the epitome of luxury, comfort, and outstanding service at Oakwood Hotel & Residence Surabaya. With its impressive ratings for value, facilities, cleanliness, location, and staff performance, this hotel is the ideal choice for discerning travelers seeking an unforgettable stay in Surabaya, Indonesia.
Exceptional9.2
Facilities
Exceptional9.3
Location
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
Provided by verified guests of
Exceptional
10 most recent verified ratings received by the property
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Airport transfer
Free Wi-Fi in all rooms!
Daily housekeeping
Daily housekeeping
Helpfull Staffs”
We really had a great time at Oakwood Two bedroom apartments on 7-8 May 2022. We booked 3 units for 12 persons to have Eid family gathering at 1709, 1809 and 1909. We were not in the same floor but we can easily visit each other because the staffs gave us additional keys for other units. Everything is satisfying. We got Slice Welcome cake in each unit, we're impressed with the cleanliness and the high class equipments. All the staffs gave their best services, especially Mr. Purwadi who served me Nasi Biryani my fave menu when I could not find it on my breakfast because the menu is always be rotated. Miss Fia who welcome to help me taking our family pictures on breakfast time . Miss Pita with her smile helping me checking out and take our nice pics also. The location is pretty good, it is close to GalaxyMall. Superindo swalayan is in front of the hotel. Hope they'll provide Playground soon. Thank you, Oakwood.. We'll be back 🥰
Dear Ibu Wiwik, Thank you for taking the time to share your experience with us. Your feedback is truly valued! I genuinely appreciate your complimentary words upon our dedicated team especially Mr. Purwadi, Fio and Pita. I will definitely share your valuable feedback to the team to continuously deliver our service from the heart. We are very excited and look forward to your return. With my best regards, Joko Mulyono
Oakwood? Let's give it a try.”
Took a while to find the lobby entrance then parked the rented car. Heard the name of Oakwood in Jakarta but never stayed. Located in a busy city area. Greeted by friendly P Erwin and was pleasantly surprised that one of our 3 rooms was upgraded with laundry and kitchenette. We got even more surprised when entering the room we reserved. Sooo spacious. The bed was so comfy. We were so excited and happy. Despite a slight aircon dripping from the ceiling above the table near the egg area, the breakfast was still mouth-watering. Each of us found what we loved. So many varieties. Left the iphone in the room and it was still untouched. The services received from the minute we walked in until we checked out were nothing but friendly, helpful, n courteous. Oakwood, you have made our stay one of the best highlights of our trip. Thank you.
Dear Ibu Suzy, Allow me to thank you for having chosen The Oakwood Hotel & Residence Surabaya as your preferred stay and it was delightful to host you! We are happy that you spent unforgettable moments during your visit, and I genuinely appreciate that you were impressed with the service we offered. We hope we have been able to give you some enduring memories of your time in Surabaya. It is our commitment to delight our valued guests and I am proud that our dedicated team especially Erwin has successfully delivered an experience that exceeded your expectations. On behalf of our entire team, we truly hope that this experience brings you back to our hotel for another exceptional stay. With my best regards, Joko Mulyono Executive Assistant Manager
HOTEL BAGUS TAPI DENGAN SEDIKIT PENGALAMAN KURANG MEMUASKAN”
Saya booking 3 kamar.. salah satu kamar saya AC nya berbunyi keras sekali dan sangat mengganggu.. sudah saya laporkan namun selama saya menginap tidak ada solusi dan pihak manajemen pun seperti cuek saja tanpa menawarkan solusi lain selain engineer padahal sudah 2 hari engineer pun tidak bisa memperbaiki nya.. chiller pun tidak dingin di hari pertama,namun setelah dilaporkan baru mau dingin.. di hari terakhir,Air Shower tidak panas pada pagi hari sebelum checkout.. saat sedang dibenerin,pihak front office mengabarkan kalau kami diberi waktu sampe jam 12.30 paling lambat untuk checkout.. sedangkan kami sekeluarga belum mandi dikarenakan air sedang diperbaiki engineer dan itu posisi sudah jam 11 lebih.. setelah kami jelaskan pihak FO tetep ngotot harus jam 12.30.. namun setelah kami komplain ke websitenya,barulah pihak Asst Manager mengabarkan kalau late check out fleksibel tergantung selesainya perbaikan air.. Overall untuk kamar hotel bagus,bersih dan nyaman.. hanya saja ada beberapa kekurangan seperti di atas.. terima kasih .
Kepada Yth. Bapak Yuricky, Terima kasih atas ulasan detail yang Anda berikan. Kami sangat menghargai Anda telah menyampaikan berbagai masalah yang Anda alami selama menginap di hotel kami. Kami mohon maaf atas ketidaknyamanan yang Anda hadapi terkait dengan AC, chiller, dan air shower, serta atas kekurangan dalam penanganan masalah tersebut. Kami sangat menyesal bahwa solusi yang diberikan tidak memadai dan bahwa pengalaman Anda tidak sesuai dengan harapan. Kami akan segera menindaklanjuti umpan balik Anda secara internal untuk memastikan bahwa perbaikan yang diperlukan dilakukan dan untuk meningkatkan pelayanan kami ke depan. Kami berharap dapat menyambut Anda kembali di masa depan dan memberikan pengalaman menginap yang lebih memuaskan. Terima kasih sekali lagi atas masukan Anda. Salam hormat, Joko Mulyono Executive Assistant Manager
Great location ”
Rooms were really clean and location is 👍🏻. It’s just about 10mins walk to galaxy mall which has everything you need! Staffs were friendly!
Greetings from Oakwood Hotel & Residence Surabaya. Allow me to thank you for your support to our hotel and for placing your trust in the hospitality we provide here at Oakwood Hotel & Residence Surabaya. We are happy you gave us a motivated review upon your latest experience with us. We look forward to welcoming you back near in the future. With my best regards, Joko Mulyono Executive Assistant Manager
spacious but need regular maintenance. Excellent breakfast options ”
Overall, my experience at Oakwood Hotel was mixed. The suite was impressively spacious and the bed provided a comfortable night's sleep. However, the cleanliness of the kitchen and bathroom left something to be desired, indicating a need for more regular maintenance to maintain its five-star status. The kitchen, although fully equipped, lacked a microwave, which would have been more convenient than the oven provided. Additionally, the malfunctioning TV and somewhat eerie ambiance of the room were disappointments. On a positive note, the hotel's breakfast was excellent, providing a redeeming quality to the stay.
Dear Ms. Danisa, Thank you for writing a review of your experiences here at Oakwood Hotel & Residence Surabaya. We sincerely thank you for your constructive feedback and apologize for any inconvenience during your stay regarding the cleanliness of the kitchen and bathroom which you highlighted. We have looked into the issue and it's being addressed internally to the concerned department for further follow-up. Related to the microwave, we do provide microwave as well as oven in our 2 Bedroom Apartment room which you might give a try on your next stay. We do hope we will have another chance to welcome you back to Oakwood Hotel & Residence Surabaya. Warmest personal regards, Joko Mulyono Executive Assistant Manager