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Guestroom, Novotel Samator Surabaya Timur in Surabaya
Deluxe Double Bed - Guestroom, Novotel Samator Surabaya Timur in Surabaya
Facilities, Novotel Samator Surabaya Timur in Surabaya
Lobby, Novotel Samator Surabaya Timur in Surabaya
Lobby, Novotel Samator Surabaya Timur in Surabaya
Interior view, Novotel Samator Surabaya Timur in Surabaya
Interior view, Novotel Samator Surabaya Timur in Surabaya

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8.9

Excellent

1,684 reviews

1,684 reviews

Housekeeping47
Breakfast15
Swimming Pool9
See map
See map

8.6

Excellent

Location rating score

Excellent location
Parking
FREE
Popular landmarks
Surabaya's Zoo
4.2 km
Bungkul Park
4.3 km
Surabaya Town Square
5.1 km
Monkasel (Submarine Monument)
5.1 km
Pakuwon Food Festival
5.2 km
Closest landmarks
Taman Nginden Intan
680 m
Parkir Universitas Surabaya
780 m
Dokter Spesialis Kulit dan Kelamin
1.1 km
Poliklinik Brimob Jatim
1.1 km
Rumah Sakit Premier Surabaya
1.1 km

Novotel Samator Surabaya Timur

JL. RAYA KEDUNGBARUK NO. 26-28, Rungkut, Surabaya, Indonesia, 60298 - See map

In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the Rungkut part of Surabaya, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Sampoerna Museum. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

Highlights

Hygiene Plus

Sparkling clean

Top Value

Front desk [24-hour]

Airport transfer

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information."
Facilities

Front desk [24-hour]

Airport transfer

Car park

Free Wi-Fi in all rooms!

Kids club

Fitness center

Check-in/out [express]

Luggage storage

This property is in high demand!

9 travelers have booked today.

Value for money9.2
Location rating8.6
Nearest airportJuanda International Airport (SUB)
Distance to airport7.7 km

Rooms available at Novotel Samator Surabaya Timur

Superior Suite with King Bed
...
  • Room size: 76 m²/818 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Executive Suite with 1 King-Size Bed
...
  • Room size: 56 m²/603 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Deluxe Double Bed
...
  • Room size: 30 m²/323 ft²
  • Outdoor view
  • 1 double bed
Enter dates to see prices
Deluxe Twin Bed
...
  • Room size: 30 m²/323 ft²
  • Outdoor view
  • 2 single beds & 2 single be...
Enter dates to see prices
Superior Room - 2 Single Beds
...
  • Room size: 29 m²/312 ft²
  • River view
  • 2 single beds
Enter dates to see prices
Superior King Bed
...
  • Room size: 29 m²/312 ft²
  • River view
  • 1 king bed
Enter dates to see prices
Executive Suite with 1 King Size Bed and 2 Single Bed
...
  • Room size: 128 m²/1378 ft²
  • Outdoor view
  • 2 single beds and 1 king be...
Enter dates to see prices
Executive King Room
...
  • Room size: 56 m²/603 ft²
Enter dates to see prices
SUITE Executive room with 1 king-size bed, 1 queen-size bed and 2 single beds
...
    Enter dates to see prices
    SUITE Executive Suite with 1 king-size bed and 2 single beds
    ...
      Enter dates to see prices

      Frequently asked questions

      Does Novotel Samator Surabaya Timur offer airport transfer?

      Novotel Samator Surabaya Timur offers airport transfer service upon request with an additional fee of 260000 IDR in local currency. To request, check the box on the booking form just before the payment page.

      Does Novotel Samator Surabaya Timur offer spa services?

      You can benefit from your stay at Novotel Samator Surabaya Timur much more by taking advantage of the property's accessible spa services that are offered for all its guests to make your evening far better.

      What types of entertainment are available at Novotel Samator Surabaya Timur?

      Novotel Samator Surabaya Timur offers games room while you stay at this property, offering travelers with entertainment value throughout your holiday here.

      Does Novotel Samator Surabaya Timur have a fitness center?

      Novotel Samator Surabaya Timur features free fitness center that is opportunely situated at the tip of your finger, allowing you to get your daily exercise routine in at any hour of the day so you can spend your vacation the way you want. For more details, please contact the property for more information.

      Does Novotel Samator Surabaya Timur feature an option for contactless check-in and check-out?

      At Novotel Samator Surabaya Timur, travelers can take part in contactless check-in and check-out option provided by this property for your comfort and safety.

      At what time of the year is Novotel Samator Surabaya Timur most popular?

      Novotel Samator Surabaya Timur's most popular month where verified guests have stayed the most is in December.

      What was the average room rate for Novotel Samator Surabaya Timur been in the past month?

      The average room rate for Novotel Samator Surabaya Timur in the past month is 547761.88 IDR, compared to city's average of 223965.54 IDR.

      What is the verified guest review consensus about Novotel Samator Surabaya Timur's pet services?

      100.0% of our past visitor reviews have given a positive appraisal and comments about this property's pet services. You can look up on more detailed customer reviews, and comments for Novotel Samator Surabaya Timur down in the review section.

      What do local travelers think about Novotel Samator Surabaya Timur?

      Verified local travelers that have stayed at this property have given Novotel Samator Surabaya Timur an average rating of 9.2. You can look up on more in depth customer reviews, and feedback for this property down in the review section.

      What is the closest train, metro, or bus station to Novotel Samator Surabaya Timur?

      The closest train, metro, or bus station is Benteng, 10502.8 m away from Novotel Samator Surabaya Timur.

      What is the closest airport to Novotel Samator Surabaya Timur?

      The closest airport to Novotel Samator Surabaya Timur is Trunojoyo Airport, 127.0 km away.

      What people love about Novotel Samator Surabaya Timur

      • 9.6

        Exceptional
        Staff 

        "Very nice and clean hotel, helpful staff"

        EKO

        |

        August 30, 2023

      • 10

        Exceptional
        Cleanliness

        "Very clean and comfortable."

        Mark

        |

        August 30, 2023

      • 10

        Exceptional
        Location

        "The food is delicious, and the location is also not far from the airport and nearby mall (Galaxy)."

        hersinta

        |

        August 17, 2023

      Overall rating:

      8.9

      Excellent
      1,684 reviews
      Cleanliness
      9.3
      Facilities
      9.1
      Location
      8.6
      Read all reviews >
      What travelers say they love:
      The rooms are so clean and the stuff are so kind and freindl...
      العمري from Germany
      Couple
      More about Novotel Samator Surabaya Timur

      More about Novotel Samator Surabaya Timur

      Experience Comfort and Convenience at Novotel Samator Surabaya Timur

      Novotel Samator Surabaya Timur is a 4.0-star hotel located in Surabaya, Indonesia, that offers a wide range of facilities to make your stay comfortable and convenient. Enjoy 24-hour room service, a bar, laundry service, and a restaurant serving delicious halal cuisine. Take advantage of the safety deposit boxes, airport transfer, tours, concierge, massage, fitness center, sauna, spa, and outdoor pool. Stay connected with Wi-Fi in public areas and all rooms, and park your car for free in the hotel's car park. The hotel also has a designated smoking area, games room, library, luggage storage, solarium, convenience store, and daily housekeeping services. Guests can enjoy a fireplace, breakfast buffet, and continental breakfast, and take advantage of the hotel's express check-in/check-out service to save time. With so many amenities, Novotel Samator Surabaya Timur is the perfect choice for both business and leisure travelers.

      Room Types at Novotel Samator Surabaya Timur

      Novotel Samator Surabaya Timur offers a variety of room types to suit every traveler's needs. Choose from the Deluxe Double Bed with 1 Double Bed, Deluxe Twin Bed, Executive Suite with 1 King-Size Bed: 1 King Bed, Executive Suite with 1 king-size bed and 2 single beds: 1 King Bed, Superior King Bed with 1 King Bed, Superior Room - 2 Single Beds with 2 Single Beds, or the Superior Suite with King Bed which spans 76 square meters with 1 King Bed.

      Explore Surabaya's Top Attractions from Novotel Samator Surabaya Timur

      Novotel Samator Surabaya Timur is ideally located near some of the city's top attractions. Just a short drive away, guests can visit Masjid Nasional Al Akbar Surabaya, one of the largest mosques in Southeast Asia. For a fun-filled day out with the family, head to Suroboyo Carnival Park, an amusement park with thrilling rides and attractions. For those who love to shop, Royal Plaza Surabaya and City of Tomorrow (CITO) are both nearby, offering a wide range of shops and restaurants. And for a beautiful view of the city skyline, Marina Plaza is a must-visit. With so many exciting places to explore, Novotel Samator Surabaya Timur is the perfect base for your Surabaya adventure.

      Excellent Service, Clean Rooms, and Great Breakfast at Novotel Samator Surabaya Timur

      Novotel Samator Surabaya Timur has received outstanding reviews from its guests. Visitors have praised the hotel for its excellent service, clean and spacious rooms, and delicious breakfast. The hotel's swimming pool is also a highlight, providing a refreshing escape from the heat. Guests have complimented the hotel's modern design and generous room size. Additionally, the fast check-in and checkout process has been appreciated by many. Overall, Novotel Samator Surabaya Timur is highly recommended for its excellent value, great amenities, and top-notch service.

      Exceptional Customer Ratings at Novotel Samator Surabaya Timur

      Novotel Samator Surabaya Timur in Surabaya, Indonesia has received exceptional customer ratings, with an overall score of 9.0. The hotel's value and facilities have been rated 9.1, while cleanliness has been rated 9.3. Guests have praised the staff's performance, with a rating of 9.1. Although the location has received a slightly lower rating of 8.6, the hotel's excellent amenities and exceptional service make up for it. Novotel Samator Surabaya Timur is an ideal choice for travelers seeking a comfortable stay with outstanding service in Surabaya.

      Show less

      Amenities and facilities

      Exceptional
      Facilities

      9.1

      Most talked about facilities

      Housekeeping

      7 mentions

      Breakfast

      6 mentions

      Swimming Pool

      2 mentions

      Food & Dining

      1 mention

      Languages spoken
      • English
      • Indonesian
      Accessibility
      • Wheelchair accessible
      Internet access
      • Free Wi-Fi in all rooms!
      • Internet
      • Internet services
      • Wi-Fi in public areas
      Things to do, ways to relax
      • Fitness center
      • Game room
      • Massage
      • Mini golf course
      • Pool with view
      • Sauna
      • Solarium
      • Spa
      • Spa/sauna
      • Swimming pool [outdoor]
      • Tours
      Cleanliness and safety
      • Anti-viral cleaning products
      • Body thermometer
      • Breakfast takeaway service
      • Cashless payment service
      • Daily disinfection in all rooms
      • Daily disinfection in common areas
      • Doctor/nurse on call
      • Face coverings on staff
      • First aid kit
      • Free face masks
      • Hand sanitizer
      • Hotel room service app
      • Hot water linen and laundry washing
      • Hygiene certification
      • Individually-wrapped food options
      • Physical distancing of at least 1 meter
      • Professional-grade sanitizing services
      • Protective screens in common areas
      • Rooms sanitized between stays
      • Safe dining setup
      • Sanitized kitchen and tableware items
      • Shared stationery removed
      • Staff trained in safety protocol
      • Temperature check for guests and staff
      Dining, drinking, and snacking
      • Bar
      • Breakfast [buffet]
      • Breakfast [continental]
      • Restaurant [halal]
      • Restaurants
      • Room service [24-hour]
      Services and conveniences
      • Air conditioning in public area
      • Cash withdrawal
      • Concierge
      • Contactless check-in/out
      • Convenience store
      • Daily housekeeping
      • Doorman
      • Dry cleaning
      • Elevator
      • Facilities for disabled guests
      • Fireplace
      • Food delivery
      • Grooming service
      • Ironing service
      • Laundry service
      • Library
      • Lockers
      • Luggage storage
      • Meeting/banquet facilities
      • Safety deposit boxes
      • Smoke-free property
      • Smoking area
      • Xerox/fax in business center
      For the kids
      • Babysitting service
      • Family room
      • Kids club
      • Kids meal
      • Swimming pool [kids]
      Access
      • CCTV in common areas
      • CCTV outside property
      • Check-in/out [express]
      • Fire extinguisher
      • Front desk [24-hour]
      • Non-smoking rooms
      • Pets allowed
      • Safety/security feature
      • Security [24-hour]
      • Smoke alarms
      Getting around
      • Airport transfer
      • Bicycle parking
      • Car park [free of charge]

      Food and dining

      Breakfast options
      • American
      • Asian
      • Continental
      • Halal
      • Buffet
      Restaurants on site
      Food Exchange
      • Cuisine: International
      • Menu: Buffet, A-la-carte

      Location

      JL. RAYA KEDUNGBARUK NO. 26-28, Rungkut, Surabaya, Indonesia, 60298
      Excellent
      Location

      8.6

      Airports
      • Juanda International Airport (SUB)
        7.7 km
      • Abdul Rachman Saleh Airport (MLG)
        70.0 km
      Public transportation
      • Ngagel
        3.8 km
      • Wonokromo Railway Station
        4.0 km
      Hospital or clinic
      • Dokter Spesialis Kulit dan Kelamin
        1.1 km
      Shopping
      • Tunjungan Plaza
        6.4 km
      Convenience store
      • On-site
      Cash withdrawal
      • ATM on-site

      What's nearby

      Popular landmarks
      • Surabaya's Zoo
        4.2 km
      • Bungkul Park
        4.3 km
      • Surabaya Town Square
        5.1 km
      • Monkasel (Submarine Monument)
        5.1 km
      • Pakuwon Food Festival
        5.2 km
      • Tunjungan Plaza
        6.4 km
      • Masjid Nasional Al Akbar Surabaya
        7.0 km
      • Suramadu National Bridge
        7.3 km
      • Tugu Pahlawan
        8.2 km
      • Sampoerna Museum
        9.9 km
      Nearby landmarks
      • Taman Nginden Intan
        680 m
      • Parkir Universitas Surabaya
        780 m
      • Dokter Spesialis Kulit dan Kelamin
        1.1 km
      • Poliklinik Brimob Jatim
        1.1 km
      • Rumah Sakit Premier Surabaya
        1.1 km
      • RS Premier Surabaya
        1.1 km
      • International Hospital Surabaya
        1.1 km
      • Super Indo Semolowaru
        1.1 km
      • Sanggar Agung Temple
        1.2 km
      • Posyandu Kasih Ibu
        1.2 km
      Distances shown are straight-line distances on the map. Actual travel distances may vary.

      Property policies

      Children and extra beds

      Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

      All children are welcome.

      Infant 0-1 year(s)
      Stay for free if using existing bedding.
      Baby cot/crib available upon request
      Children 2-12 year(s)
      Stay for free if using existing bedding.
      If you need an extra bed, it will incur an additional charge.
      Guests 13 years and older are considered as adults
      Must use an extra bed which will incur an additional charge.
      Others
      • When booking more than 5 rooms, different policies and additional supplements may apply.

      Some helpful facts

      Check-in/Check-out
      • Check-in from14:00
      • Check-out until12:00
      Getting around
      • Airport transfer fee260000 IDR
      Extras
      • Breakfast charge (unless included in room price)142857 IDR
      The property
      • Number of rooms 261

      Property announcements

      Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information.

      In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information.

      The hotel has an ‘ALL Safe Officer’, a dedicated health and safety officer to oversee all procedures and assist guests with queries related to hotel operations and preventative measures.

      Food and beverage options such as breakfast might be limited or unavailable during this time. Please contact the property for more information.

      Reviews of Novotel Samator Surabaya Timur from real guests

      Provided by verified guests of Agoda
      8.9
      Cleanliness9.3
      Facilities9.1
      Location8.6
      Service9.1
      Value for money9.2
      High score for Surabaya
      Rating
      9+ Exceptional (302)
      8-9 Excellent (72)
      7-8 Very Good (71)
      6-7 Good (18)
      <6 Below Expectation (32)
      Time of the year
      Mar - May (104)
      Jun - Aug (127)
      Sep - Nov (117)
      Dec - Feb (147)

      Show reviews that mention 

      Showing 495 verified guest comments
      12345
      10.0
      Exceptional
      YOUNG from South Korea
      Business traveler
      Executive Suite with 1 king-size bed and 2 sing le beds
      Stayed 1 night in January 2023

      Best evet”

      Great room with great cafeteria. I stayed at the 23rd floor room, which has 2 rooms with 3 bathroom and a very big living room. I m really satisfied with the room condition.

      Reviewed January 18, 2023

      See room deals

      10.0
      Exceptional
      Jessica from Indonesia
      Family with young children
      Superior King Bed
      Stayed 2 nights in November 2021

      Best for Value”

      Good room for short trip. Room was clean, staffs were friendly. Check in and check out was fast. Breakfast was great. The only shortcoming was the room temp was hot. I guess bcs the hotel was fully occupied and ac was central one

      Reviewed September 17, 2022

      See room deals

      Dear Jessica, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. Especially regarding our room cleanliness, and our breakfast situation. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We expecting you to come again and Stay Healthy! Sincerely, David C. Kalalo General Manager

      Responded September 18, 2022
      Novotel Samator Surabaya Timur
      10.0
      Exceptional
      Yongky from Indonesia
      Solo traveler
      Superior King Bed
      Stayed 1 night in December 2022

      Good local to stay”

      Frontdesk was good, cleaness was very good, like to stay around the hotel, very value for you money.

      Reviewed January 01, 2023

      See room deals

      Dear Mr . Yongky, Warmest greetings from Novotel Samator Surabaya Timur We sincerely appreciate for choosing to stay at Novotel Samator Surabaya Timur and taking the time to provide us your feedback. We are pleased to read that you had satisfy staycation and It is encouraging as our guest’s satisfaction is our primary concern. I will share your feedback with our team , especially to our Front desk staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, we hope your next stay will be as pleasant as the previous one. Kind Regards, David kalalo General Manager

      Responded January 03, 2023
      Novotel Samator Surabaya Timur
      10.0
      Exceptional
      Frankie from Indonesia
      Family with young children
      Superior King Bed
      Stayed 1 night in April 2022

      Good Hotel”

      We slept there on our way to Bali. The hotel is located not far from the highway, providing easy access for travelers by car. The room was clean and looked new.

      Reviewed November 21, 2022

      See room deals

      Dear Frankie, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We expecting you to come again and Stay Healthy! Sincerely, David C. Kalalo General Manager

      Responded November 26, 2022
      Novotel Samator Surabaya Timur
      10.0
      Exceptional
      muhammad from Singapore
      Solo traveler
      Superior King Bed
      Stayed 5 nights in January 2023

      Best hotel to stay in Surabaya ”

      Hotel was clean , staff are fantastic and food was great

      Reviewed January 13, 2023

      See room deals

      Dear Muhammad, We are very grateful for your comments regarding your stay at Novotel Samator East Surabaya. We will share your comments with our team, especially regarding our cleanliness, our staff services and also about our tasty food. We are sure that this feedback will serve as a motivation for all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that your next visit will be as satisfying as the previous one. Best regards, David C. Kalalo General Manager

      Responded January 15, 2023
      Novotel Samator Surabaya Timur
      9.2
      Exceptional
      Hendrik from Singapore
      Group
      Superior King Bed
      Stayed 1 night in January 2023

      Long queue during breakfast. ”

      We stayed during the Chinese New Year and it was understandably busier. Our breakfast was in a ballroom to accommodate the crowd however they were using round tables which were not effective. Some guests were not willing to share a table eventhough they were a couple or solo. The food was constantly finished and had to wait to be refilled. The eggs station had the longest queue. Everyone was just grabbing anything that were available to eat. We felt pity for the staff. The management should have organised it better since they knew their booking/room occupancy well ahead of time. They could hire extra people, use a square table instead of round tables. The room itself was clean and every staff was helpful.

      Reviewed January 30, 2023

      See room deals

      10.0
      Exceptional
      handy from Indonesia
      Family with teens
      Superior King Bed
      Stayed 1 night in December 2022

      Very clean and convenient ”

      Easy chek in, hot water , comfort bed and more pillows all perfect

      Reviewed December 24, 2022

      See room deals

      Dear Mr Handy, We sincerely appreciate for choosing to stay with Novotel Samator Surabaya Timur and taking the time to provide us your feedback We are pleased to read that you had an enjoyable stay in our hotel and it is encouraging as our guest’s satisfaction is our primary concern. On behalf of the hotel team, we wish to thank you for your continuous support and we are looking forward to welcoming you back at Novotel Samator Surabaya TImur Kind Regards, David Kalalo General Manager

      Responded December 26, 2022
      Novotel Samator Surabaya Timur
      10.0
      Exceptional
      Lydiawati from Zimbabwe
      Group
      Superior King Bed
      Stayed 1 night in January 2023

      Nice and new”

      Beautiful pool bar, excellent breakfast choices!

      Reviewed January 29, 2023

      See room deals

      10.0
      Exceptional
      Albert from Indonesia
      Couple
      Superior King Bed
      Stayed 1 night in December 2022

      Exceptional”

      Clean and spacious room, the staff are helpful and kind. Room is not soundproof, we can hear sound from guest next room . Overall it's nice stay

      Reviewed December 19, 2022

      See room deals

      Dear Albert, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive feedback. I will share your comments with our team., especially regarding our cleanliness and kind great services by our staff. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We expecting you to come again and Stay Healthy! Sincerely, David C. Kalalo General Manager

      Responded December 21, 2022
      Novotel Samator Surabaya Timur
      10.0
      Exceptional
      Norman from Indonesia
      Solo traveler
      Superior King Bed
      Stayed 2 nights in November 2022

      Very good hotel”

      Nice breakfast, clean room and nice staff…must be back next time…Good job novotel

      Reviewed November 18, 2022

      See room deals

      Dear Norman, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive feedback, especially about our kind staff and also our tasty breakfast. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We expecting you to come again and Stay Healthy! Sincerely, David C. Kalalo General Manager

      Responded November 19, 2022
      Novotel Samator Surabaya Timur
      10.0
      Exceptional
      Fransisca from Indonesia
      Family with teens
      Superior King Bed
      Stayed 1 night in October 2022

      Very recommended hotel”

      Good hotel and very clean. But when i stay there are too many guest so the service is not good!

      Reviewed October 25, 2022

      See room deals

      10.0
      Exceptional
      julia from Malaysia
      Business traveler
      Superior King Bed
      Stayed 2 nights in May 2022

      All ok, nice bedroom. good breakfast selection”

      I requested non-smoking room however they were fully booked so i got a smelly smoking room/floor which is so awful for me to having that smoke smell came into my room the whole night, apart from that the rest all good.

      Reviewed May 24, 2022

      See room deals

      Dear Julia, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback during your stay with us. We do apologize that your room allocation didn.t met your expectations. And we will do better in the future. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David C. Kalalo General Manager

      Responded May 30, 2022
      Novotel Samator Surabaya Timur
      10.0
      Exceptional
      Jessica from Indonesia
      Family with young children
      Superior King Bed
      Stayed 3 nights in September 2022

      Great Sevice. Clean room. Good breakfast. ”

      3rd time staying here. Best value for money. Friendly staffs, Clean Room, Nice and quiet pool , good breakfast

      Reviewed September 21, 2022

      See room deals

      Dear Jessica, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. Especially regarding our room cleanliness, our friendly staff, and our breakfast situation. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We expecting you to come again and Stay Healthy! Sincerely, David C. Kalalo General Manager

      Responded September 24, 2022
      Novotel Samator Surabaya Timur
      10.0
      Exceptional
      setyadarma from Indonesia
      Solo traveler
      Superior King Bed
      Stayed 1 night in November 2022

      Good value hotel”

      Location is good, facility is ok. Overallthis is a good value hotel to stay.

      Reviewed December 19, 2022

      See room deals

      Dear Setyadarma, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We expecting you to come again and Stay Healthy! Sincerely, David C. Kalalo General Manager

      Responded December 21, 2022
      Novotel Samator Surabaya Timur
      10.0
      Exceptional
      from Indonesia
      Business traveler
      Superior Room - 2 Single Beds
      Stayed 1 night in January 2023

      Great value for money”

      Clean room and good breakfast.

      Reviewed January 29, 2023

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      Dear 晃 We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David C. Kalalo General Manager

      Responded May 22, 2023
      Novotel Samator Surabaya Timur
      9.6
      Exceptional
      Setya from Indonesia
      Business traveler
      Superior Room - 2 Single Beds
      Stayed 1 night in December 2022

      Great hotel great service”

      Highly recommended to stay Great lobby setting Comfortable bed Spacious room Nice pool There are two cafes in next building with affordable menus Yummy breakfast Friendly staffs.. I only remember Mbak Ana at front desk.. thank you Mbak..

      Reviewed December 19, 2022

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      Dear Setya, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive feedback. I will share your comments with our team, especially regarding our bed, pool , our tasty breakfast, and also good service by our staff named Anna. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We expecting you to come again and Stay Healthy! Sincerely, David C. Kalalo General Manager

      Responded December 21, 2022
      Novotel Samator Surabaya Timur
      10.0
      Exceptional
      Jessica from Indonesia
      Business traveler
      Superior Room - 2 Single Beds
      Stayed 2 nights in October 2022

      Nothing much to say”

      Best hotem, best service, best room.. must stay hotel in Surabaya

      Reviewed November 01, 2022

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      Dear Jessica, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive feedback, especially about our services. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We expecting you to come again and Stay Healthy! Sincerely, David C. Kalalo General Manager

      Responded November 19, 2022
      Novotel Samator Surabaya Timur
      10.0
      Exceptional
      Putri from Indonesia
      Family with young children
      Deluxe Double Bed
      Stayed 1 night in May 2022

      Best place to go for staycation in Surabaya!”

      Recommended hotel for family, not forget to mention the hospitality & the environment! Absolutly will go back to this hotel when we have a trip to Surabaya

      Reviewed May 24, 2022

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      Dear Putri We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback especially during your stay with family. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David C. Kalalo General Manager

      Responded May 30, 2022
      Novotel Samator Surabaya Timur
      10.0
      Exceptional
      Hadi from Indonesia
      Family with young children
      Superior Room - 2 Single Beds
      Stayed 1 night in November 2022

      Worth It !!”

      homy place, good food, nice environment, cozy, and recomended for family

      Reviewed December 02, 2022

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      Dear Hadi, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We expecting you to come again and Stay Healthy! Sincerely, David C. Kalalo General Manager

      Responded December 12, 2022
      Novotel Samator Surabaya Timur
      10.0
      Exceptional
      Shanaaz from Singapore
      Family with young children
      Superior Room - 2 Single Beds
      Stayed 1 night in December 2022

      Exceptional”

      This is the most comfortable hotel ever!

      Reviewed December 22, 2022

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      Dear Ms Shanaaz, We sincerely appreciate for choosing to stay with Novotel Samator Surabaya Timur and taking the time to provide us your feedback We are pleased to read that you had an enjoyable stay in our hotel and it is encouraging as our guest’s satisfaction is our primary concern. On behalf of the hotel team, we wish to thank you for your continuous support and we are looking forward to welcoming you back at Novotel Samator Surabaya TImur Kind Regards, David Kalalo General Manager

      Responded December 26, 2022
      Novotel Samator Surabaya Timur
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