Executive Suite with 1 king-size bed and 2 sing le beds - View, Novotel Samator Surabaya Timur in Surabaya
Lobby, Novotel Samator Surabaya Timur in Surabaya
Swimming pool, Novotel Samator Surabaya Timur in Surabaya
Bar, Novotel Samator Surabaya Timur in Surabaya
Exterior view, Novotel Samator Surabaya Timur in Surabaya
Entrance, Novotel Samator Surabaya Timur in Surabaya
Restaurant, Novotel Samator Surabaya Timur in Surabaya

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Novotel Samator Surabaya Timur

JL. RAYA KEDUNGBARUK NO. 26-28, Rungkut, Surabaya, Indonesia, 60298 - See map

In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the Rungkut part of Surabaya, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Sampoerna Museum. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

Highlights

Hygiene Plus

Sparkling clean

Top Value

Front desk [24-hour]

Airport transfer

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

Facilities

Front desk [24-hour]

Airport transfer

Car park

Free Wi-Fi in all rooms!

Kids club

Fitness center

Check-in/out [express]

Luggage storage

Your dates are popular among travelersPopular destination! Properties in Surabaya are being booked every minute!
9.0Exceptional

2,303 reviews

2,303 reviews

See map

8.7Excellent

Location rating score

Excellent location
Parking
FREE
Popular landmarks
Surabaya's Zoo
4.2 km
Bungkul Park
4.3 km
Surabaya Town Square
5.1 km
Monkasel (Submarine Monument)
5.1 km
Pakuwon Food Festival
5.2 km
Closest landmarks
Taman Nginden Intan
680 m
Parkir Universitas Surabaya
780 m
Dokter Spesialis Kulit dan Kelamin
1.1 km
Poliklinik Brimob Jatim
1.1 km
Rumah Sakit Premier Surabaya
1.1 km
Value for money9.2
Location rating8.7
Nearest airportJuanda International Airport (SUB)
Distance to airport7.7 km

Rooms available at Novotel Samator Surabaya Timur

Superior Suite with King Bed
...
  • Room size: 76 m²/818 ft²
  • City view
  • 1 king bed
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Deluxe Double Bed
...
  • Room size: 30 m²/323 ft²
  • Outdoor view
  • 1 double bed
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Deluxe Twin Bed
...
  • Room size: 30 m²/323 ft²
  • Outdoor view
  • 2 single beds & 2 single be...
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Executive Suite with 1 King-Size Bed
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  • Room size: 56 m²/603 ft²
  • Outdoor view
  • 1 king bed
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Superior Room - 2 Single Beds
...
  • Room size: 29 m²/312 ft²
  • River view
  • 2 single beds
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Executive Suite with 1 king-size bed and 2 sing le beds
...
  • Room size: 128 m²/1378 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Superior King Bed
...
  • Room size: 29 m²/312 ft²
  • River view
  • 1 king bed
Enter dates to see prices
Executive King Room
...
  • Room size: 56 m²/603 ft²
Enter dates to see prices
Superior Room
...
  • Room size: 28 m²/301 ft²
  • Smoking allowed
  • 2 single beds
Enter dates to see prices
SUITE Executive room with 1 king-size bed, 1 queen-size bed and 2 single beds
...
    Enter dates to see prices

    Top things to do in Surabaya

    Up to 10% off

    Popular things to do

    popular things to do

    Frequently asked questions

    Does Novotel Samator Surabaya Timur offer airport transfer?

    Novotel Samator Surabaya Timur offers airport transfer service upon request with an additional fee of 260000 IDR in local currency. To request, check the box on the booking form just before the payment page.

    Does Novotel Samator Surabaya Timur offer spa services?

    You can benefit from your stay at Novotel Samator Surabaya Timur much more by taking advantage of the property's accessible spa services that are offered for all its guests to make your evening far better.

    What types of entertainment are available at Novotel Samator Surabaya Timur?

    Novotel Samator Surabaya Timur offers games room while you stay at this property, offering travelers with entertainment value throughout your holiday here.

    Does Novotel Samator Surabaya Timur have a fitness center?

    Novotel Samator Surabaya Timur features free fitness center that is opportunely situated at the tip of your finger, allowing you to get your daily exercise routine in at any hour of the day so you can spend your vacation the way you want. For more details, please contact the property for more information.

    Does Novotel Samator Surabaya Timur feature an option for contactless check-in and check-out?

    At Novotel Samator Surabaya Timur, travelers can take part in contactless check-in and check-out option provided by this property for your comfort and safety.

    At what time of the year is Novotel Samator Surabaya Timur most popular?

    Novotel Samator Surabaya Timur's most popular month where verified guests have stayed the most is in December.

    What was the average room rate for Novotel Samator Surabaya Timur been in the past month?

    The average room rate for Novotel Samator Surabaya Timur in the past month is 605956.47 IDR, compared to city's average of 333333.33 IDR.

    What is the verified guest review consensus about Novotel Samator Surabaya Timur's pet services?

    100.0% of our past visitor reviews have given a positive appraisal and comments about this property's pet services. You can look up on more detailed customer reviews, and comments for Novotel Samator Surabaya Timur down in the review section.

    What do local travelers think about Novotel Samator Surabaya Timur?

    Verified local travelers that have stayed at this property have given Novotel Samator Surabaya Timur an average rating of 9.2. You can look up on more in depth customer reviews, and feedback for this property down in the review section.

    What is the closest train, metro, or bus station to Novotel Samator Surabaya Timur?

    The closest train, metro, or bus station is Benteng, 10502.8 m away from Novotel Samator Surabaya Timur.

    What is the closest airport to Novotel Samator Surabaya Timur?

    The closest airport to Novotel Samator Surabaya Timur is Trunojoyo Airport, 127.0 km away.

    More about Novotel Samator Surabaya Timur

    More about Novotel Samator Surabaya Timur

    Experience Modern Comfort at Novotel Samator Surabaya Timur

    Welcome to Novotel Samator Surabaya Timur, a luxurious 4-star hotel located in the vibrant city of Surabaya, Indonesia. With its modern facilities, impeccable service, and convenient location, this hotel is the perfect choice for both business and leisure travelers. Step into our stylish lobby and be greeted by our friendly and attentive staff, ready to assist you throughout your stay. Our hotel boasts a total of 261 well-appointed rooms, each designed with contemporary decor and equipped with modern amenities to ensure your utmost comfort and convenience. Check-in time begins at 02:00 PM, allowing you plenty of time to settle in and unwind after your journey. Our check-out time is until 12:00 PM, giving you ample time to enjoy a leisurely morning before your departure. Whether you're here for a short getaway or an extended stay, our flexible check-in and check-out times cater to your needs. At Novotel Samator Surabaya Timur, we understand the importance of family. That's why we offer a child policy that allows children between the ages of 2 to 12 to stay free of charge. We provide a range of family-friendly amenities and services to ensure a comfortable and enjoyable stay for both parents and children. Indulge in our hotel's world-class facilities, including a swimming pool, fitness center, and spa. Take a dip in the pool to cool off from the tropical heat or work up a sweat at our fitness center. For those seeking relaxation, our spa offers a variety of rejuvenating treatments to pamper and revitalize your body and mind. Conveniently located in Surabaya, Novotel Samator Surabaya Timur is just a short distance away from popular attractions, shopping malls, and business districts. Explore the city's rich cultural heritage, indulge in delicious local cuisine, or shop till you drop at the nearby malls. Experience modern comfort and exceptional service at Novotel Samator Surabaya Timur. Book your stay with us today and make your visit to Surabaya truly memorable.

    Unwind and Indulge in a World of Entertainment at Novotel Samator Surabaya Timur

    At Novotel Samator Surabaya Timur, your entertainment needs are met with a wide range of facilities designed to help you relax, rejuvenate, and have fun. Whether you're looking to unwind with a refreshing drink, pamper yourself with a soothing massage, or engage in exciting games, this hotel has it all. Step into the stylish bar and treat yourself to a selection of handcrafted cocktails and premium spirits. The cozy ambiance and friendly staff create the perfect setting for a night of relaxation and socializing. For those seeking ultimate relaxation, the spa and sauna facilities offer a tranquil escape from the bustling city. Indulge in a variety of rejuvenating treatments and let the skilled therapists melt away your stress and tension. If you're in the mood for some friendly competition, head to the games room where you can challenge your friends or family to a round of billiards or table tennis. The library provides a serene space for book lovers to immerse themselves in a good read, while the solarium offers a sun-drenched retreat for sunbathing enthusiasts. No matter what your entertainment preferences may be, Novotel Samator Surabaya Timur ensures that your stay is filled with leisure and enjoyment. Immerse yourself in a world of relaxation and fun as you explore the diverse entertainment facilities offered by this remarkable hotel.

    Stay Active at Novotel Samator Surabaya Timur's Sports Facilities

    Novotel Samator Surabaya Timur offers a range of exceptional sports facilities that are perfect for those looking to stay active during their stay. Whether you're a fitness enthusiast or simply enjoy outdoor activities, this hotel has something for everyone. Start your day with an invigorating workout at the well-equipped fitness center. With state-of-the-art equipment and a spacious layout, you'll have everything you need to maintain your fitness routine. The fitness center is available to all guests free of charge, making it easy to stay on top of your fitness goals. Cool off and take a dip in the outdoor pool, surrounded by lush greenery and comfortable lounge chairs. Whether you prefer to swim laps or simply relax by the poolside, this tranquil oasis is the perfect spot to unwind and soak up the sun. For those who enjoy a round of golf, Novotel Samator Surabaya Timur offers a mini golf course on-site. Challenge your friends or family to a friendly game while enjoying the beautiful surroundings. It's a great way to spend quality time together and practice your swing. With its impressive range of sports facilities, Novotel Samator Surabaya Timur ensures that guests can stay active and have fun throughout their stay. Whether you prefer to hit the gym, take a refreshing swim, or play a round of mini golf, this hotel has it all.

    Convenient Facilities at Novotel Samator Surabaya Timur

    Novotel Samator Surabaya Timur offers a range of convenient facilities to ensure a comfortable and hassle-free stay for its guests. With 24-hour room service, you can enjoy delicious meals and snacks in the comfort of your own room at any time of the day. The hotel also provides laundry service and dry cleaning, making it convenient for guests to keep their clothes fresh and clean throughout their stay. For added convenience, Novotel Samator Surabaya Timur offers a range of services such as express check-in/check-out, luggage storage, and daily housekeeping. The concierge is available to assist guests with any inquiries or requests they may have, ensuring a seamless stay. Safety deposit boxes are provided in each room, allowing guests to securely store their valuables. Guests can stay connected with complimentary Wi-Fi available in all rooms and public areas. For smokers, there is a designated smoking area to enjoy a cigarette without inconveniencing others. Additionally, the hotel features a convenience store, perfect for picking up any last-minute essentials. With these convenient facilities, Novotel Samator Surabaya Timur aims to provide a comfortable and hassle-free experience for all its guests.

    Convenient Transport Facilities at Novotel Samator Surabaya Timur

    Novotel Samator Surabaya Timur offers a range of convenient transport facilities to ensure a hassle-free stay for its guests. The hotel provides airport transfer services, making it easy for travelers to reach the hotel upon arrival. With a friendly and efficient staff ready to assist, guests can relax and enjoy a comfortable journey from the airport to the hotel. For those looking to explore the vibrant city of Surabaya, Novotel Samator Surabaya Timur offers tour services. Guests can conveniently arrange city tours or excursions to popular attractions, allowing them to make the most of their time in Surabaya. Whether it's visiting historical landmarks, shopping at local markets, or experiencing the local culture, the hotel's tour services cater to every traveler's preferences. Additionally, Novotel Samator Surabaya Timur provides a car park free of charge for guests who prefer to drive. The secure and spacious car park ensures that guests have a worry-free experience during their stay. Whether guests are traveling by car or renting one, the hotel's complimentary car park adds convenience and peace of mind to their visit.

    Cozy and Comfortable Rooms with Fireplace at Novotel Samator Surabaya Timur

    Experience warmth and luxury at Novotel Samator Surabaya Timur with our cozy and comfortable rooms featuring a fireplace. Our hotel understands the importance of creating a soothing and inviting atmosphere for our guests, and our rooms with fireplaces are designed to provide just that. Imagine coming back to your room after a long day of exploring Surabaya and being greeted by the crackling sound of a fireplace. Our rooms are tastefully decorated and furnished to ensure your utmost comfort. Sink into plush bedding and enjoy the soft glow and comforting warmth of the fireplace as you unwind and relax. Whether you are visiting Surabaya for business or leisure, our rooms with fireplaces offer a unique and memorable experience. Curl up with a good book or enjoy a romantic evening with your loved one by the fireplace. At Novotel Samator Surabaya Timur, we strive to provide our guests with exceptional amenities and a cozy ambiance to make your stay truly unforgettable.

    Delicious Dining Options at Novotel Samator Surabaya Timur

    At Novotel Samator Surabaya Timur, guests can indulge in a delightful culinary journey with a range of dining options to suit every taste and preference. The hotel offers 24-hour room service, ensuring that guests can enjoy a delicious meal at any time of the day or night, right in the comfort of their own room. For those looking for a more social dining experience, the hotel's onsite restaurant is the perfect choice. With a diverse menu featuring both local and international cuisines, guests can savor a wide array of flavors and culinary delights. The restaurant's warm and inviting ambiance creates the ideal setting for a memorable dining experience. Start your day off right with a sumptuous breakfast at the hotel's breakfast buffet. Offering a variety of options, including a continental breakfast, guests can fuel up for a day of exploring Surabaya. The hotel also boasts a halal restaurant, catering to the dietary needs of Muslim guests, ensuring that everyone can enjoy a delicious meal without any worries. With daily housekeeping services, guests can rest assured that their dining experience will be complemented by a clean and comfortable environment. Whether you prefer dining in the privacy of your room or enjoying a meal in the restaurant, Novotel Samator Surabaya Timur has you covered with its exceptional dining facilities.

    Luxurious and Spacious Rooms at Novotel Samator Surabaya Timur

    Experience comfort and elegance at Novotel Samator Surabaya Timur with its wide range of room offerings. From the Deluxe Double Bed room featuring a cozy double bed to the Deluxe Twin Bed room perfect for friends or colleagues traveling together, there is a room type to suit every traveler's needs. For those seeking a touch of luxury, the Executive Suite with 1 King-Size Bed offers a spacious retreat with a king-size bed. Alternatively, the Executive Suite with 1 king-size bed and 2 single beds is ideal for families or larger groups, providing ample space and flexibility. When booking these rooms on Agoda, you can enjoy the best prices and a hassle-free experience. Agoda offers competitive rates, ensuring that you get the most value for your money. Additionally, Agoda's user-friendly platform allows for easy navigation and seamless booking, making your travel planning a breeze. So whether you're visiting Surabaya for business or leisure, make Novotel Samator Surabaya Timur your top choice and enjoy a comfortable stay at unbeatable prices.

    Explore the Vibrant Neighborhood of Rungkut in Surabaya

    Nestled in the bustling city of Surabaya, Indonesia, the Novotel Samator Surabaya Timur is perfectly situated in the vibrant neighborhood of Rungkut. Known for its lively atmosphere and convenient location, Rungkut offers a myriad of attractions and amenities for travelers to enjoy. One of the highlights of Rungkut is its proximity to the city's business district, making it an ideal choice for business travelers. The hotel is surrounded by numerous corporate offices, making it convenient for meetings and conferences. Additionally, Rungkut is home to several shopping malls, such as Galaxy Mall and Royal Plaza, where guests can indulge in retail therapy and sample local cuisine at the various restaurants and cafes. For those seeking a taste of local culture, Rungkut is also close to some of Surabaya's most iconic landmarks. Just a short drive away, guests can explore the historic House of Sampoerna, a museum that showcases the city's rich tobacco heritage. The Suramadu National Bridge, which connects Surabaya to the island of Madura, is also within reach, offering stunning views of the city skyline. With its lively atmosphere, convenient location, and proximity to key attractions, Rungkut is a neighborhood that has something for everyone. Whether you're visiting for business or leisure, Novotel Samator Surabaya Timur provides the perfect base to explore all that this vibrant area has to offer.

    Convenient Transportation Options from Surabaya Airports to Novotel Samator Surabaya Timur

    Novotel Samator Surabaya Timur is a luxurious hotel located in Rungkut, Surabaya, Indonesia. When it comes to reaching this exquisite property from the nearest airports, travelers have multiple convenient transportation options to choose from. If you are arriving at Juanda International Airport, the closest airport to Surabaya, you can easily reach Novotel Samator Surabaya Timur by taking a taxi or booking a private car transfer. Taxis are readily available outside the airport terminal, and the journey to the hotel takes approximately 30 minutes, depending on the traffic. Alternatively, you can pre-book a private car transfer through the hotel or various online platforms for a hassle-free and comfortable ride to the hotel. Another option for transportation is the smaller Abdul Rachman Saleh Airport, located in Malang, which is approximately a 2-hour drive from Novotel Samator Surabaya Timur. From this airport, you can also opt for a taxi or private car transfer to reach the hotel. It is recommended to pre-arrange your transportation to ensure a smooth and efficient journey. No matter which airport you arrive at, Novotel Samator Surabaya Timur offers a convenient location and easy accessibility from both Juanda International Airport and Abdul Rachman Saleh Airport. With various transportation options available, guests can look forward to a seamless travel experience to this exceptional hotel in Surabaya, Indonesia.

    Explore Surabaya's Vibrant Landmarks and Attractions near Novotel Samator Surabaya Timur

    Located in the bustling city of Surabaya, Novotel Samator Surabaya Timur offers easy access to several prominent landmarks and exciting attractions. Just a short distance away, you will find the magnificent Masjid Nasional Al Akbar Surabaya, also known as the Great Mosque of Surabaya. This iconic landmark showcases stunning architecture and provides a serene atmosphere for visitors to explore and appreciate. For those seeking a thrilling adventure, Suroboyo Carnival Park is a must-visit destination nearby. This amusement park offers a wide range of exciting rides and attractions for visitors of all ages. From thrilling roller coasters to fun-filled water slides, there is something for everyone to enjoy at Suroboyo Carnival Park. Additionally, Novotel Samator Surabaya Timur is conveniently situated close to various healthcare facilities, including Puskesmas Pembantu Kebraon, Klinik Utama El Shafi, and Apotek K24 Pandugo. Guests can rest assured knowing that medical assistance is easily accessible during their stay. Whether you are looking to explore cultural landmarks, enjoy thrilling adventures, or ensure easy access to healthcare facilities, Novotel Samator Surabaya Timur's location offers a perfect base for your stay in Surabaya.

    Convenient Public Transport Stations Near Novotel Samator Surabaya Timur

    Novotel Samator Surabaya Timur is strategically located near several public transport stations, making it easy for guests to explore the vibrant city of Surabaya. The hotel is within close proximity to Jemursari, Margorejo, Kertomenanggal, and Wonokromo Railway Station, providing convenient transportation options for both business and leisure travelers. Jemursari Station is just a short walk away from the hotel, offering easy access to the city center and other popular attractions. Margorejo Station is also nearby, allowing guests to explore the local area and discover hidden gems. Kertomenanggal Station is another convenient option, providing quick connections to various parts of Surabaya. For those looking to venture further, Wonokromo Railway Station is within reach. This major transportation hub offers connections to other cities in Indonesia, making it ideal for guests who wish to explore the wider region. With these public transport stations in close proximity, guests at Novotel Samator Surabaya Timur can conveniently navigate the city and beyond, ensuring a hassle-free and enjoyable stay.

    A Culinary Adventure Awaits

    Novotel Samator Surabaya Timur is surrounded by a diverse selection of restaurants that will tantalize your taste buds. Indulge in the mouthwatering flavors of Mr Sumo, where you can savor the best of Japanese cuisine. For a taste of local delicacies, head to Bebek Goreng Palupi Rungkut and Bebek Goreng Harissa, where you can enjoy their famous crispy fried duck. Mie Mapan is a popular spot for noodle lovers, serving up delicious bowls of steaming hot noodles. Richeese Factory - Rungkut Madya is the perfect place to satisfy your cheesy cravings, offering a variety of dishes topped with their signature cheese sauce. If you're in the mood for some spicy delights, Ayam Geprek Mr Suprek UPN and Waroeng Spesial Sambal 'SS' Rungkut are sure to impress with their fiery flavors. For a taste of Indonesian cuisine, Agis Restaurant and Merr Kayu Manis Restaurant offer a wide range of traditional dishes that will transport you to the heart of Surabaya's culinary heritage. And if you're in the mood for some dim sum and suki, DIMSUM & SUKI XL 'Xtra Lezat' is the place to be. With such a diverse array of dining options right at your doorstep, your culinary adventure begins at Novotel Samator Surabaya Timur.

    Shop 'til you drop at Surabaya's vibrant shopping landmarks

    Novotel Samator Surabaya Timur is conveniently situated near a plethora of shopping landmarks that cater to all your retail needs. Just a stone's throw away, you'll find the City of Tomorrow Mall, a sprawling shopping complex that offers a wide range of international and local brands. For those looking to add a touch of greenery to their shopping experience, the Wonorejo Nursery is the perfect place to explore, with its beautiful plants and flowers. If you're in search of traditional Indonesian batik, head over to Rumah Batik Jawa Timur, where you can find exquisite handcrafted pieces. For a taste of local culture and a vibrant shopping atmosphere, the Surabaya Carnival Night Market is a must-visit. Other notable shopping destinations nearby include CITO Shopping Mall, Maspion Square, Darmo Trade Center, Royal Plaza Surabaya, City of Tomorrow (CITO), and Marina Plaza. With such a wide array of shopping options, you'll be spoiled for choice during your stay at Novotel Samator Surabaya Timur.

    Affordable Luxury at Novotel Samator Surabaya Timur

    Experience the perfect blend of comfort, convenience, and affordability at Novotel Samator Surabaya Timur. With an average room price of just $41, this stunning hotel offers exceptional value for money, making it an ideal choice for both business and leisure travelers. Compared to the average price of a hotel room in Surabaya, which stands at $28, Novotel Samator Surabaya Timur provides a remarkable opportunity to indulge in luxury without breaking the bank. The hotel boasts a range of well-appointed rooms and suites, each elegantly designed to create a relaxing and inviting atmosphere. From plush bedding to modern amenities, every detail has been carefully curated to ensure a memorable stay. Whether you're visiting Surabaya for a weekend getaway or an extended stay, Novotel Samator Surabaya Timur offers exceptional value for money. With its competitive pricing and top-notch facilities, including a fitness center, swimming pool, and on-site dining options, this hotel truly stands out as a budget-friendly yet luxurious choice in Surabaya. Book your stay today and experience the perfect balance of comfort, convenience, and affordability at Novotel Samator Surabaya Timur.

    Excellent Service and Clean Rooms at Novotel Samator Surabaya Timur

    Novotel Samator Surabaya Timur has received rave reviews from its satisfied customers. With its excellent service and clean rooms, it is no wonder that this hotel is considered one of the best in Surabaya Timur. Guests have praised the hotel for its generous room sizes and great design. The rooms are spacious, clean, and well-maintained, providing a comfortable and relaxing stay for guests. In addition, the hotel offers a delicious and extensive breakfast, with a wide variety of options to choose from. The fast check-in and checkout process ensures a hassle-free experience for guests. Overall, Novotel Samator Surabaya Timur is highly recommended for its excellent service, clean rooms, and generous breakfast spread, making it the best Novotel in Indonesia.

    Exceptional Ratings and Outstanding Value at Novotel Samator Surabaya Timur

    Novotel Samator Surabaya Timur has consistently received exceptional ratings from satisfied guests, making it a top choice for travelers visiting Surabaya, Indonesia. With an impressive overall rating of 9.0, it's clear that guests have had an outstanding experience at this hotel. One of the standout features of Novotel Samator Surabaya Timur is its exceptional value for money, with guests giving it a remarkable rating of 9.2 for value. This means that guests not only enjoyed their stay but also felt that they received excellent service and amenities for the price paid. Whether you're traveling for business or leisure, this hotel offers great value without compromising on quality. In addition to its exceptional value, Novotel Samator Surabaya Timur also boasts impressive facilities, earning a rating of 9.1. From its modern and well-equipped fitness center to its luxurious swimming pool, guests have access to a wide range of amenities that enhance their stay. Whether you want to unwind after a long day of exploring Surabaya or stay active during your trip, the hotel's facilities cater to all your needs. Furthermore, cleanliness is a top priority at Novotel Samator Surabaya Timur, with a rating of 9.3. Guests consistently praise the hotel's immaculate rooms and public areas, ensuring a comfortable and hygienic stay. The attention to detail and commitment to cleanliness by the hotel's staff is evident, creating a welcoming and pleasant environment for all guests. While location plays a role in guests' overall experience, Novotel Samator Surabaya Timur has still managed to achieve a commendable rating of 8.6. Situated in a convenient area of Surabaya, the hotel offers easy access to popular attractions, shopping centers, and dining options. Whether you're in town for business or leisure, you'll find everything you need within reach. Lastly, the staff performance at Novotel Samator Surabaya Timur is highly praised, with a rating of 9.1. The dedicated and friendly staff go above and beyond to ensure that guests have a memorable and enjoyable stay. From the moment you check-in to the time of your departure, you can expect exceptional service and personalized attention. Overall, Novotel Samator Surabaya Timur stands out with its exceptional ratings, outstanding value, impressive facilities, impeccable cleanliness, convenient location, and exceptional staff performance. It's no wonder that this hotel is a top choice for travelers seeking a memorable stay in Surabaya, Indonesia.

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    Amenities and facilities

    Exceptional
    Facilities

    9.1

    Most talked about facilities

    Housekeeping

    7 mentions

    Breakfast

    6 mentions

    Swimming Pool

    2 mentions

    Food & Dining

    1 mention

    Languages spoken
    • English
    • Indonesian
    Accessibility
    • Wheelchair accessible
    Internet access
    • Free Wi-Fi in all rooms!
    • Internet
    • Internet services
    • Wi-Fi in public areas
    Things to do, ways to relax
    • Fitness center
    • Game room
    • Massage
    • Mini golf course
    • Pool with view
    • Sauna
    • Solarium
    • Spa
    • Spa/sauna
    • Swimming pool [outdoor]
    • Tours
    Cleanliness and safety
    • Anti-viral cleaning products
    • Body thermometer
    • Breakfast takeaway service
    • Cashless payment service
    • Daily disinfection in all rooms
    • Daily disinfection in common areas
    • Doctor/nurse on call
    • Face coverings on staff
    • First aid kit
    • Free face masks
    • Hand sanitizer
    • Hotel room service app
    • Hot water linen and laundry washing
    • Hygiene certification
    • Individually-wrapped food options
    • Physical distancing of at least 1 meter
    • Professional-grade sanitizing services
    • Protective screens in common areas
    • Rooms sanitized between stays
    • Safe dining setup
    • Sanitized kitchen and tableware items
    • Shared stationery removed
    • Staff trained in safety protocol
    • Temperature check for guests and staff
    Dining, drinking, and snacking
    • Bar
    • Breakfast [buffet]
    • Breakfast [continental]
    • Restaurant [halal]
    • Restaurants
    • Room service [24-hour]
    Services and conveniences
    • Air conditioning in public area
    • Cash withdrawal
    • Concierge
    • Contactless check-in/out
    • Convenience store
    • Daily housekeeping
    • Doorman
    • Dry cleaning
    • Elevator
    • Facilities for disabled guests
    • Fireplace
    • Food delivery
    • Grooming service
    • Ironing service
    • Laundry service
    • Library
    • Lockers
    • Luggage storage
    • Meeting/banquet facilities
    • Safety deposit boxes
    • Smoke-free property
    • Smoking area
    • Xerox/fax in business center
    For the kids
    • Babysitting service
    • Family room
    • Kids club
    • Kids meal
    • Swimming pool [kids]
    Access
    • CCTV in common areas
    • CCTV outside property
    • Check-in/out [express]
    • Fire extinguisher
    • Front desk [24-hour]
    • Non-smoking rooms
    • Pets allowed
    • Safety/security feature
    • Security [24-hour]
    • Smoke alarms
    Getting around
    • Airport transfer
    • Bicycle parking
    • Car park [free of charge]
    Available in all rooms
    • Accessible by elevator
    • Additional toilet
    • Air conditioning
    • Alarm clock
    • Carpeting
    • Closet
    • Clothes dryer
    • Desk
    • Electric kettle
    • Fire extinguisher
    • Free bottled water
    • Hair dryer
    • In-room safe box
    • Linens
    • Pool facilities
    • Refrigerator
    • Safety/security feature
    • Satellite/cable channels
    • Seating area
    • Shower
    • Slippers
    • Smoke detector
    • Socket near the bed
    • Soundproofing
    • Telephone
    • Tile/marble flooring
    • Toiletries
    • Towels
    • Trash cans
    • Wake-up service
    • Wooden/parqueted flooring

    Food and dining

    Breakfast options
    • American
    • Asian
    • Continental
    • Halal
    • Buffet
    Restaurants on site
    Food Exchange
    • Cuisine: International
    • Menu: Buffet, A-la-carte

    Location

    JL. RAYA KEDUNGBARUK NO. 26-28, Rungkut, Surabaya, Indonesia, 60298
    Excellent
    Location

    8.7

    Airports
    • Juanda International Airport (SUB)
      7.7 km
    • Abdul Rachman Saleh Airport (MLG)
      70.0 km
    Public transportation
    • Ngagel
      3.8 km
    • Wonokromo Railway Station
      4.0 km
    Hospital or clinic
    • Dokter Spesialis Kulit dan Kelamin
      1.1 km
    Shopping
    • Tunjungan Plaza
      6.4 km
    Convenience store
    • On-site
    Cash withdrawal
    • ATM on-site

    What's nearby

    Popular landmarks
    • Surabaya's Zoo
      4.2 km
    • Bungkul Park
      4.3 km
    • Surabaya Town Square
      5.1 km
    • Monkasel (Submarine Monument)
      5.1 km
    • Pakuwon Food Festival
      5.2 km
    • Tunjungan Plaza
      6.4 km
    • Masjid Nasional Al Akbar Surabaya
      7.0 km
    • Suramadu National Bridge
      7.3 km
    • Tugu Pahlawan
      8.2 km
    • Sampoerna Museum
      9.9 km
    Nearby landmarks
    • Taman Nginden Intan
      680 m
    • Parkir Universitas Surabaya
      780 m
    • Dokter Spesialis Kulit dan Kelamin
      1.1 km
    • Poliklinik Brimob Jatim
      1.1 km
    • Rumah Sakit Premier Surabaya
      1.1 km
    • RS Premier Surabaya
      1.1 km
    • International Hospital Surabaya
      1.1 km
    • Super Indo Semolowaru
      1.1 km
    • Sanggar Agung Temple
      1.2 km
    • Posyandu Kasih Ibu
      1.2 km
    Distances shown are straight-line distances on the map. Actual travel distances may vary.

    Property policies

    Children and extra beds

    Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

    All children are welcome.

    Infant 0-1 year(s)
    Stay for free if using existing bedding.
    Baby cot/crib available upon request
    Children 2-12 year(s)
    Stay for free if using existing bedding.
    If you need an extra bed, it will incur an additional charge.
    Guests 13 years and older are considered as adults
    Must use an extra bed which will incur an additional charge.
    Others
    • When booking more than 5 rooms, different policies and additional supplements may apply.

    Some helpful facts

    Check-in/Check-out
    • Check-in from14:00
    • Check-out until12:00
    Getting around
    • Airport transfer fee260000 IDR
    Extras
    • Breakfast charge (unless included in room price)142857 IDR
    The property
    • Number of rooms 261

    Property announcements

    The hotel has an ‘ALL Safe Officer’, a dedicated health and safety officer to oversee all procedures and assist guests with queries related to hotel operations and preventative measures.

    Food and beverage options such as breakfast might be limited or unavailable during this time. Please contact the property for more information.

    Reviews of Novotel Samator Surabaya Timur from real guests

    Provided by verified guests of

    Agoda logo
    9.0
    Cleanliness9.3
    Value for money9.2
    Facilities9.1
    Service9.1
    Location8.7
    High score for Surabaya
    Rating
    9+ Exceptional (440)
    8-9 Excellent (99)
    7-8 Very Good (87)
    6-7 Good (22)
    <6 Below Expectation (42)
    Guest Type
    Room Type
    Language

    Show reviews that mention 

    Showing 692 verified guest comments
    12345
    10.0
    Exceptional
    Tom from United Kingdom
    Solo traveler
    Superior King Bed
    Stayed 1 night in January 2024

    If only there weren't other guests there”

    There is very little noise protection between rooms with a joining doors. I had a great stay but the only thing that made it bad was the lack of sound proofing to the room ext door, this was particularly bad on the 3rd and 4th nights stay when the BNI was having its conference there. Could you please either put me in contact with the organisers of the conference or please relay the following response to them. On the first evening they decided to have a part in the room until 11/12 pm, they then woke up early at 5 am and decided to laugh, cackle, and discuss all sorts of things. They seemed to take great joy at doing this the top of their voices. Eventually they went away and I managed to go back to sleep at 8, I had planned to leave that day but there was more I wanted to see in Surabaya so I stayed an extra day, assuming / hoping that the room next door wouldn't be up early the next day after the conference was over.... I was wrong. This time they woke up at 4 am and had a meeting in bed cackling and laughing out loud. So it woke me up again and I knew I had a big day ahead of me, riding the bike to Bali. A 12 hour journey. I was a little angry at this, tried to call reception to ask them to shut up and have some hotel etiquette, remember that other guests are trying to sleep, but at that time the concierge didn't speak English, which is fair enough as was very early. When I told the reception upon check out, the only information he could give me was the banks name. I have since messaged the bank but had nothing back.

    Reviewed March 01, 2024

    Dear Tom, Thank you for taking the time to share your feedback regarding your recent stay at Novotel Samator Surabaya Timur. We sincerely apologize for any inconvenience you experienced due to the lack of soundproofing in the rooms with adjoining doors. We understand that noise disturbances can greatly affect the quality of your stay, and we apologize for the disturbance caused by the conference participants. Rest assured, we will take your feedback into account and explore ways to improve the sound insulation in our rooms. We apologize for any difficulty you encountered in communicating your concerns with our concierge team. We will review our training procedures to ensure that our staff members are proficient in English at all times. Once again, we apologize for the inconvenience caused and appreciate your understanding. Your feedback is invaluable to us as we continuously strive to enhance the guest experience. Best Regards, David C. Kalalo General Manager

    Show more
    Novotel Samator Surabaya Timur
    10.0
    Exceptional
    Karly from Indonesia
    Business traveler
    Deluxe Double Bed
    Stayed 4 nights in September 2023

    Recomendado hotel para viaje de negocios.”

    The hotel is good and provides good value for money. They also serve a nice breakfast. I was pleasantly surprised to find my favorite instant noodles (Indomie) being served during breakfast. I really enjoyed it!

    Reviewed October 08, 2023
    Auto-translated through generative A.I.

    Dear Karyl, Thank you for having selected Novotel Samator Surabaya Timur as your preferred visit in our hotel. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback. We hope to see you again soon for another magnifique journey with us. Best Regards, David C. Kalalo General Manager

    Responded December 17, 2023
    Novotel Samator Surabaya Timur
    10.0
    Exceptional
    Evi from Indonesia
    Family with teens
    Superior Room - 2 Single Beds
    Stayed 2 nights in December 2022

    NOVOTEL SAMATOR”

    since the beginning of staying at Novotel Samator I have fallen in love. I place cleanliness, facilities and staff friendliness as my priority in determining the choice of stay. At Novotel samator I found everything. Room, pool, gym all nice and comfortable. The breakfast menu... wow is very varied starting from Indonesian cuisine, local wisdom dishes from several regions, modern western, Chinese menus are very impressive. from appetizer, pastry to dessert .. all delicious. Meanwhile, the room service menu is quite extensive and very varied. The taste is delicious .. My family and I can't move anywhere else except Novotel Samator .. thank you so much..

    Reviewed May 15, 2023

    Dear Evi, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. Especially about our service, facilities, and also about our food. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David C. Kalalo General Manager

    Responded May 22, 2023
    Novotel Samator Surabaya Timur
    10.0
    Exceptional
    Ali from Indonesia
    Business traveler
    Deluxe Double Bed
    Stayed 1 night in May 2024

    Regular Visitor”

    when checking in I always get friendly service. Also when checking out just put the key in the designated drop box. However, when having breakfast, you need to set the right time to get a comfortable dining table.

    Reviewed June 02, 2024

    Dear Ali, Thank you for your positive feedback. We are delighted to hear that you receive friendly service during check-in and find our key drop box convenient. We will take your feedback about breakfast seating into consideration. Looking forward to welcoming you back. Best Regards, David C. Kalalo General Manager

    Responded June 21, 2024
    Novotel Samator Surabaya Timur
    10.0
    Exceptional
    Yudi from Indonesia
    Business traveler
    Deluxe Twin Bed
    Stayed 2 nights in June 2024

    Pelayanan yang Ramah dari Staff Resto”

    Setiap kunjungan kerja ke surabaya maka Novotel Samator, Surabaya menjadi alternatif utama. Terima kasih atas pelayanan dari Mas Melvin pada saat malam hari saya meminjam mangkok ternyata langsung dilengkapi dengan sendok + garpu dan ramah dalam pelayanannya. Saat breakfast semua staff resto sangat ramah. Terima kasih

    Reviewed June 19, 2024

    Kepada Pak Yudi, Kami sangat senang mendengar pengalaman positif Anda dengan pelayanan restoran kami. Di Novotel Samator Surabaya Timur, kami selalu berkomitmen untuk memberikan pelayanan terbaik kepada tamu kami. Kami akan memastikan agar kehangatan dan keramahan staf kami tetap menjadi prioritas. Semoga kunjungan berikutnya juga memberikan pengalaman yang menyenangkan. Terima kasih atas ulasannya. Salam Hormat, David Kalalo General Manager

    Responded June 21, 2024
    Novotel Samator Surabaya Timur
    12345
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