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Novotel Makassar Grand Shayla Hotel
Novotel Makassar Grand Shayla Hotel
Novotel Makassar Grand Shayla Hotel
Novotel Makassar Grand Shayla Hotel
Novotel Makassar Grand Shayla Hotel
Novotel Makassar Grand Shayla Hotel
Novotel Makassar Grand Shayla Hotel

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8.4

Excellent

450 reviews

450 reviews

Housekeeping15
Breakfast8
Swimming Pool2
See map

8.7

Excellent

Location rating score

Excellent location - Inside city center
Parking
FREE
Popular landmarks
Makassar Great Mosque 820 m
Losari Beach 840 m
Fort Rotterdam Museums 1.2 km
Ratu Indah Mall 2.7 km
Trans Studio Mall 3.2 km
Akkarena Beach 4.6 km
Al Fatih Al Anshar Mosque 6.2 km
Bugis Waterpark 9.0 km
Kodingareng Keke Island 12.4 km
Malino Tea Plantation 49.8 km
Nearby landmarks
RSIA Pertiwi 130 m
Lapangan Tenis 140 m
Rumah Sakit Pelamonia 150 m
Mandala Monument 180 m
Hasanuddin 220 m
Apotek Lompo Battang 240 m
Toko Sumber Jaya Listrik 300 m
Apotek Stella Farma 310 m
Toko Aswan 330 m
RSKD Ibu dan Anak Siti Fatimah 380 m

Novotel Makassar Grand Shayla Hotel

Jalan Charil Anwar No. 28, Makassar City Center, Makassar, Indonesia, 90115 - See map

In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Strategically situated in Makassar City Center, allowing you access and proximity to local attractions and sights. Be sure to set some time aside to visit Trans Studio Mall as well as Losari Beach nearby. Rated with 3.5 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

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Highlights

Inside city center

Check-in [24-hour]

Airport transfer

170 meters to Mandala Monument

840 meters to the beach

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information."

Facilities

Front desk [24-hour]

Airport transfer

Car park

Shuttle service

Swimming pool [indoor]

Fitness center

Free Wi-Fi in all rooms!

Luggage storage

Your dates are popular among travelersUsers are booking a place in Makassar every 4 minutes on Agoda.com
Value for money8.4
Distance to city center00KM
Location rating8.7
Nearest airportSultan Hasanuddin International Airport (UPG)
Distance to airport16.3 km

Rooms available at Novotel Makassar Grand Shayla Hotel

Excellent
Room comfort & quality

8.7

Deluxe Room
...
  • Room size: 31 m²/334 ft²
  • City view
  • 1 double bed
Enter dates to see prices
Superior Double
...
  • Room size: 28 m²/301 ft²
  • City view
  • 1 queen bed
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Executive Room
...
  • Room size: 31 m²/334 ft²
  • Ocean view
  • 1 queen bed
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Premiere Twin
...
  • Room size: 30 m²/323 ft²
  • Ocean view
  • 1 single bed
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Superior Twin
...
  • Room size: 28 m²/301 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Deluxe Room 2 Single beds
...
  • Room size: 31 m²/334 ft²
  • City view
  • 2 single beds
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Junior Suite
...
  • Room size: 60 m²/646 ft²
  • Shower
  • 1 queen bed
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SUITE Apartment Suite
...
    Enter dates to see prices
    Superior Room, Ocean View
    ...
    • Shower
    Enter dates to see prices
    Superior - 1db Bed Non Refundable,Room Only
    ...
    • Shower
    Enter dates to see prices

    Frequently asked questions

    What time is check-in and check-out at Novotel Makassar Grand Shayla Hotel?

    Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

    How do I get to Novotel Makassar Grand Shayla Hotel?

    Novotel Makassar Grand Shayla Hotel is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 250000 IDR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Novotel Makassar Grand Shayla Hotel also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Novotel Makassar Grand Shayla Hotel has a car park right on site for maximum convenience. Parking is free for guests. If you're looking for an easy way to get around Makassar with private transportation, the hotel can arrange car rental for you.

    Is breakfast offered at Novotel Makassar Grand Shayla Hotel?

    Start your mornings right, with the continental and buffet breakfast options offered at Novotel Makassar Grand Shayla Hotel. Adults can enjoy breakfast offered with an additional charge of 142857 IDR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

    What are my dining options at Novotel Makassar Grand Shayla Hotel?

    Novotel Makassar Grand Shayla Hotel features an on-site restaurant for your dining convenience. To meet any special dietary requirements, halal diet is prepared with the utmost care and attention.

    Can special events be hosted at Novotel Makassar Grand Shayla Hotel?

    Audio-visual equipment service is offered to help your event go smoothly.

    What is the smoking policy at Novotel Makassar Grand Shayla Hotel?

    Novotel Makassar Grand Shayla Hotel does not permit smoking in any of its rooms, but allows smoking in designated areas.

    What restaurants are nearby Novotel Makassar Grand Shayla Hotel?

    Novotel Makassar Grand Shayla Hotel is located in Makassar City Center, famous for good restaurants such as Sop Konro Karebosi Restaurant, Rumah Makan Kaisar and Warung Cobek-Cobek.

    What popular shopping places are close to Novotel Makassar Grand Shayla Hotel?

    Located in the Makassar City Center area, Novotel Makassar Grand Shayla Hotel is close to great shopping choices like Trans Studio Mall, Ratu Indah Mall and Indonesia Handicraft Center.

    What are popular attractions near Novotel Makassar Grand Shayla Hotel?

    Guests at Novotel Makassar Grand Shayla Hotel can easily visit Fort Rotterdam Museums, Makassar Great Mosque and Mandala Monument located in the Makassar City Center area.

    What popular beaches are close to Novotel Makassar Grand Shayla Hotel?

    Guests at Novotel Makassar Grand Shayla Hotel can easily visit Losari Beach, Akkarena Beach and Pantai Galesong Beach in the Makassar City Center area.

    What popular natural sightseeing spots are close to Novotel Makassar Grand Shayla Hotel?

    Novotel Makassar Grand Shayla Hotel is located in the Makassar City Center area, which is famous for natural sightseeing destinations such as Kodingareng Keke Island, mangga and Taman Private.

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    See map

    Explore the neighborhood

    What people love about Novotel Makassar Grand Shayla Hotel

    • 10

      Exceptional
      Location

      "Located in a very strategic location, nice gym and pool, excellent service and nice rooms."

      Febriyani

      |

      August 20, 2022

    • 9.2

      Exceptional
      Staff 

      "The hospitality is very good"

      Renie

      |

      July 25, 2022

    • 8

      Very good
      Staff 

      "Friendly staff, clean hotel"

      Berlianto

      |

      June 4, 2021

    Overall rating:

    8.4

    Excellent
    450 reviews
    Cleanliness
    8.5
    Facilities
    8.2
    Location
    8.7
    Read all reviews >
    What travelers say they love:
    Really enjoy my short stay.
    Tiffany from Indonesia
    Group
    More about Novotel Makassar Grand Shayla Hotel

    More about Novotel Makassar Grand Shayla Hotel

    Novotel Makassar Grand Shayla Hotel

    You'll love the exceptional convenience during your stay at Novotel Makassar Grand Shayla Hotel, located right in the heart of the city center, with an easy access to everything in Makassar. Take your time to enjoy the sun, surf and all that comes with it when staying at Novotel Makassar Grand Shayla Hotel, just 900 m from Losari Beach.
    Take advantage of a wealth of unrivaled services and amenities at Novotel Makassar Grand Shayla Hotel. Stay connected throughout your stay with free internet access provided. To help pre-arrange your arrival and departure, airport transfer services can be booked before you even check in. Your explorations of Makassar can be assisted with car hire and shuttle services available.
    Parking is provided free of charge for guests. You'll have no problem planning out your days and transportation needs with front desk services including concierge service, luggage storage and safety deposit boxes. Wear your favorite outfits again and again thanks to the dry cleaning service and laundry service offered at Novotel Makassar Grand Shayla Hotel. In-room conveniences such as 24-hour room service, room service and daily housekeeping will make staying in a great choice.
    The hotel is entirely non-smoking. Smoking may only take place in restricted designated areas.
    Guestrooms are fitted with all the amenities you need for a good night's sleep. To enhance your stay, some rooms at the hotel come with blackout curtains and air conditioning. The hotel's in-room entertainment is second to none, with daily newspaper and cable TV provided to guests in select rooms. You may be assured to know that bottled water, a coffee or tea maker and mini bar are available in some select rooms.
    You can stay fresh and clean with a hair dryer, toiletries, bathrobes and towels provided in some of the guest bathrooms. The executive lounge is an extra bonus for guests, providing an exceptionally comfortable and well-appointed atmosphere for lounging.


    Dining and things to do

    Wake up with no worries at Novotel Makassar Grand Shayla Hotel, where breakfast can be provided in house. What's better than a good cup of coffee? Start every vacation day at the hotel with an energizing cup of quality coffee. Throughout your stay, choose from a variety of delicious dining options at the hotel. Regardless of any dietary restrictions you may have, you'll eat well at Novotel Makassar Grand Shayla Hotel which has a selection of halal options.
    Once there, be sure to check out bar for some in-house nighttime fun.
    Throughout the day, you can enjoy the activities offered at Novotel Makassar Grand Shayla Hotel. While you're there, be sure to take some time to explore the easily accessible beach. Warm up at the end of the day with a visit to the massage, spa and sauna. The many offerings at Novotel Makassar Grand Shayla Hotel ensures you'll have plenty to do during your stay. No vacation is complete without a refreshing jump into the pool.
    With the hotel's fitness facility, you can either get in your daily workout, or just sweat out your jet lag. No need to go anywhere after dinner -- play with friends or family at the library and shared lounge and TV area.


    Around the property

    Venture outside Novotel Makassar Grand Shayla Hotel and explore Makassar during your stay. Your journey through Makassar can be completed with a short shopping stop at Trans Studio Mall located 3.2 km away. Learn about the city's art history with a day at Fort Rotterdam Museums located 1.1 km away, where you can see collections by famous artists.

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    Amenities and facilities
    Excellent
    Facilities

    8.2

    Most talked about facilities

    Breakfast

    14 mentions

    Housekeeping

    11 mentions

    Food & Dining

    5 mentions

    Swimming Pool

    3 mentions

    Languages spoken

    • English
    • Indonesian

    Accessibility

    • Wheelchair accessible

    Internet access

    • Free Wi-Fi in all rooms!
    • Internet services
    • Wi-Fi in public areas

    Things to do, ways to relax

    • Fitness center
    • Game room
    • Garden
    • Massage
    • Pool with view
    • Sauna
    • Spa
    • Swimming pool [indoor]
    • Swimming pool [outdoor]

    Cleanliness and safety

    • Anti-viral cleaning products
    • Cashless payment service
    • Daily disinfection in all rooms
    • Daily disinfection in common areas
    • Doctor/nurse on call
    • Face coverings on staff
    • First aid kit
    • Free face masks
    • Hand sanitizer
    • Hot water linen and laundry washing
    • Hygiene certification
    • Individually-wrapped food options
    • Physical distancing of at least 1 meter
    • Protective screens in common areas
    • Rooms sanitized between stays
    • Safe dining setup
    • Shared stationery removed
    • Staff trained in safety protocol
    • Temperature check for guests and staff

    Dining, drinking, and snacking

    • Bar
    • Coffee shop
    • Kitchen
    • Restaurant [halal]
    • Restaurants
    • Room service [24-hour]

    Services and conveniences

    • Air conditioning in public area
    • Concierge
    • Contactless check-in/out
    • Daily housekeeping
    • Dry cleaning
    • Elevator
    • Facilities for disabled guests
    • Food delivery
    • Ironing service
    • Laundry service
    • Library
    • Luggage storage
    • Meeting/banquet facilities
    • Safety deposit boxes
    • Smoke-free property
    • Smoking area
    • Terrace

    For the kids

    • Babysitting service
    • Family room
    • Kids club
    • Kids meal
    • Playground
    • Swimming pool [kids]

    Access

    • CCTV in common areas
    • Check-in [24-hour]
    • Front desk [24-hour]
    • Non-smoking rooms
    • Pets allowed
    • Safety/security feature
    • Security [24-hour]

    Getting around

    • Airport transfer
    • Car park [free of charge]
    • Car park [on-site]
    • Rental car
    • Shuttle service

    Available in all rooms

    • Air conditioning
    • Carpeting
    • Desk
    • Free bottled water
    • Hair dryer
    • Individual air conditioning
    • In-room safe box
    • Ironing facilities
    • Mini bar
    • Non-smoking
    • Private bathroom
    • Satellite/cable channels
    • Shower
    • Slippers
    • Smoking allowed
    • Sofa
    • Telephone
    • Toiletries
    • Towels
    Food and dining
    Breakfast options
    • Buffet
    Restaurants on site

    The Square restaurant

    • Cuisine: Asian, Indonesian, International
    • Menu: Buffet, A-la-carte
    Location
    Jalan Charil Anwar No. 28, Makassar City Center, Makassar, Indonesia, 90115
    Excellent
    Location

    8.7

    Airports

    • Sultan Hasanuddin International Airport (UPG)
      16.3 km
    • Aroepala Airport (KSR)
      161.9 km

    Public transportation

    • Malengkeri Bus Terminal
      6.1 km

    Hospital or clinic

    • RSIA Pertiwi
      130 m

    Shopping

    • Trans Studio Mall
      3.2 km

    Convenience store

    • Indomaret
      1.2 km

    Cash withdrawal

    • ATM
      240 m
    What's nearby

    Popular landmarks

    • Makassar Great Mosque
      820 m
    • Losari Beach
      840 m
    • Fort Rotterdam Museums
      1.2 km
    • Ratu Indah Mall
      2.7 km
    • Trans Studio Mall
      3.2 km
    • Akkarena Beach
      4.6 km
    • Al Fatih Al Anshar Mosque
      6.2 km
    • Bugis Waterpark
      9.0 km
    • Kodingareng Keke Island
      12.4 km
    • Malino Tea Plantation
      49.8 km

    Nearby landmarks

    • RSIA Pertiwi
      130 m
    • Lapangan Tenis
      140 m
    • Rumah Sakit Pelamonia
      150 m
    • Mandala Monument
      180 m
    • Hasanuddin
      220 m
    • Apotek Lompo Battang
      240 m
    • Toko Sumber Jaya Listrik
      300 m
    • Apotek Stella Farma
      310 m
    • Toko Aswan
      330 m
    • RSKD Ibu dan Anak Siti Fatimah
      380 m
    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Property policies
    Children and extra beds

    Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

    All children are welcome.

    Children 0-15 year(s)
    Stay for free if using existing bedding.
    If you need an extra bed, it will incur an additional charge.
    Guests 16 years and older are considered as adults
    Must use an extra bed which will incur an additional charge.
    Others
    • When booking more than 5 rooms, different policies and additional supplements may apply.
    Some helpful facts

    Check-in/Check-out

    • Check-in from14:00
    • Check-out until12:00
    • Reception open until00:00

    Getting around

    • Airport transfer fee250000 IDR
    • Distance from city center00KM
    • Travel time to airport (minutes)30

    Extras

    • Breakfast charge (unless included in room price)142857 IDR

    The property

    • Non-smoking rooms/floorsYES
    • Number of bars/lounges1
    • Number of floors13
    • Number of restaurants1
    • Number of rooms 260
    • Room voltage220
    • Year property opened2015
    Property announcements

    In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information.

    Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information.

    The hotel has an ‘ALL Safe Officer’, a dedicated health and safety officer to oversee all procedures and assist guests with queries related to hotel operations and preventative measures.

    Food and beverage options such as breakfast might be limited or unavailable during this time. Please contact the property for more information.

    Reviews of Novotel Makassar Grand Shayla Hotel from real guests

    Provided by verified guests of Agoda
    8.4
    /
    10
    Cleanliness8.5
    Facilities8.2
    Location8.7
    Room comfort and quality8.7
    Service8.3
    Value for money8.4
    High score for Makassar
    Rating
    9+ Exceptional (64)
    8-9 Excellent (30)
    7-8 Very Good (58)
    6-7 Good (14)
    <6 Below Expectation (20)
    Time of the year
    Mar - May (58)
    Jun - Aug (50)
    Sep - Nov (38)
    Dec - Feb (40)
    All guests (364)
    All room types
    All languages

    Show reviews that mention 

    Showing 186 verified guest comments
    12345
    10.0
    Exceptional
    Beni from Indonesia
    Business traveler
    Deluxe Room 2 Single beds
    Stayed 5 nights in October 2020

    Comfortable Stay ”

    It was a great and comfortable stay. The room was quite spacious and the furniture was modern. The floor was covered by carpet. The breakfast was tasty and enough variety. The special menu that i like the most in the restaurant was Lobster Meatball (Bakso Lobster). I booked airport transfer from hotel to airport a week before. Unfortunately, when in checked out, the hiace minibus was not available during traffic they said. So the management changed the transport with a car while i prefer two car regarding the bagage. Mrs. Dina came with solution and she got me two car with discounted price. Thanks Mrs. Dina. Overall, it was a pleasant stay in Novotel and will be back if i go to Makassar again

    Reviewed October 11, 2020

    See room deals

    10.0
    Exceptional
    Beni from Indonesia
    Business traveler
    Superior Double
    Stayed 1 night in March 2020

    Clean, Great, and Comfort”

    Pro : Nice Bed, Spacious Room, Carpet Floor, Variety of Breakfast Minus : None

    Reviewed March 09, 2020

    See room deals

    Dear Mr. Beni, Your review is gold for us and we really thank you for those compliments, we really glad that you have a pleasant time with us. At Novotel Makassar, we strive to provide a superior service experience for every customer; therefore your suggestion & feedback is very important to us. Can not wait to see you and have you again at Novotel Makassar Grand Shayla. Sincerely, Front Office Manager

    Responded March 14, 2020
    Novotel Makassar Grand Shayla Hotel
    10.0
    Exceptional
    Shaula from Indonesia
    Family with teens
    Superior Twin
    Stayed 3 nights in October 2019

    All good”

    The location area is very nice but there is no minimarket nearby the hotel.

    Reviewed October 28, 2019

    See room deals

    Dear Ms. Shaula, Thank you very much for your opinion and rating on Agoda We are happy to know that you enjoyed your stay at Novotel Makassar. We especially appreciate the comments about our location area. Regarding the above mentioned on no minimarket available nearby the hotel please accept our sincerely for this. We hope to have the opportunity to receive it again in a future trip to Makassar. Sincerely, Front Office Manager

    Responded October 30, 2019
    Novotel Makassar Grand Shayla Hotel
    10.0
    Exceptional
    julius from Indonesia
    Business traveler
    Deluxe Room 2 Single beds
    Stayed 1 night in April 2019

    Exceptional”

    Clean hotel and very helpful staff. Very good location for Makassar culinary experience

    Reviewed June 29, 2019

    See room deals

    Dear Mr. Julius, Thank you for choosing to stay at our hotel during your recent trip to Makassar. We are delighted to know that we have exceeded your expectations and look forward to welcoming you back for many more stays. Warmest Regards, Front Office Manager

    Responded July 01, 2019
    Novotel Makassar Grand Shayla Hotel
    9.2
    Exceptional
    Azman
    Solo traveler
    Superior Double
    Stayed 2 nights in January 2019

    Excellent hotel”

    Great hotel to stay.Service from the staff was excellent..Room was well maintained and clean.I will definitely recommend this hotel to visitor.Only setback is the location of the hotel which is a bit far from Losari Beach(about 15mins walk) although its within walking distance.

    Reviewed January 22, 2019

    See room deals

    Dear Mr Azman, Thank you for sharing your remarkable experience and it is gratifying to learn that you have had a pleasant experience during your stay with us. Sincerely, Front Office Manager

    Responded January 31, 2019
    Novotel Makassar Grand Shayla Hotel
    9.2
    Exceptional
    nicholas from United Kingdom
    Couple
    Superior Twin
    Stayed 3 nights in February 2020

    Brilliant breakfasts”

    Service needs perking up! Lots of smiling is nice but...

    Reviewed February 17, 2020

    See room deals

    Dear Mr. Nicholas, Your review is gold for us and we really thank you for those compliments, we really glad that you have a pleasant time with us. At Novotel Makassar, we strive to provide a superior service experience for every customer; therefore your suggestion & feedback is very important to us. Can not wait to see you and have you again at Novotel Makassar Grand Shayla. Sincerely, Front Office Manager

    Responded February 23, 2020
    Novotel Makassar Grand Shayla Hotel
    8.4
    Excellent
    raisha from Indonesia
    Family with young children
    Superior Double
    Stayed 2 nights in January 2019

    Best hotel so far in Makassar”

    Fasilitas cukup lengkap, hanya kurang sempurna scr kualitas. Kualitas breakfast baik, tp kurang banyak variasi. Kamar hotel bersih dan interior nya terasa homey, tp tekanan air di kamar mandi kurang besar. Staff hotel ramah, sopan dan always giving their best smile to all guest. Would recommend this hotel to my relatives!

    Reviewed January 17, 2019

    See room deals

    Dear Ibu Raisha, Pertama-tama kami sampaikan terima kasih atas waktu Anda untuk menulis sebuah ulasan sehubungan dengan pengalaman Anda tinggal di hotel kami. Kami memohon maaf atas ketidaknyamanan yang telah Anda alami dan masukan Anda tentunya akan kami tindaklanjuti untuk dapat meningkatkan pelayanan terhadap tamu. Kepuasan tamu di hotel kami merupakan hal penting yang selalu kami prioritaskan dalam memberikan pelayanan yang terbaik dan kami harap Anda dapat merasakan hal tersebut pada kesempatan di kemudian hari. Terima kasih dan salam hangat, Front Office Manager

    Responded January 31, 2019
    Novotel Makassar Grand Shayla Hotel
    8.0
    Excellent
    Natalia from Indonesia
    Couple
    Superior Double
    Stayed 5 nights in March 2019

    GREAT HOTEL!!!”

    It is in the center of the city which is a good location. We were staying for 5 days. Affordable price with good service, friendly staff, and other facilities. We love the room, it is spacious and clean. They have many different variants of dishes for breakfast which is good. However, might have to concern about the taste a little bit as few dishes taste plain. We'll happy to backstay at Novotel Makassar.

    Reviewed November 22, 2019

    See room deals

    Dear Ms. Natalia, We appreciate the time you have taken to write review for Novotel Makassar Grand Shayla during your stay with us. It is a real pleasure that you are satisfied with your stay. Apologies with the tastes of our food that didn't meet your expectations and thank you for the suggestion. as it is our aim to always provide an exceptional experience for every customer, therefore your feedback is very important for us. We are looking forward to welcoming you back in the near future. Best Regards, Front Office Manager

    Responded November 26, 2019
    Novotel Makassar Grand Shayla Hotel
    8.8
    Excellent
    Laura from Indonesia
    Solo traveler
    Superior Double
    Stayed 2 nights in March 2022

    Comfort hotel”

    Quiet not too noisy with cars and motorbike. Standard Novotel procedure. Like other Novotel around the globe.

    Reviewed March 15, 2022

    See room deals

    Dear Mrs Laura, We would like to thank you for taking the time in sharing your experience during your recent stay. We are grateful for your genuine appreciation of overall experience with us . Your kind review was very valuable for us, and we will share your comments with our team. We're sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Again thank you for sharing your experience and we look forward to your upcoming visit. Heartist Regards, Front Office Manager

    Responded March 16, 2022
    Novotel Makassar Grand Shayla Hotel
    8.4
    Excellent
    Hasanuddin from Indonesia
    Business traveler
    Executive Room
    Stayed 1 night in July 2019

    Deluxe room needs more attention”

    not sure if the hotel got many visitors or not, but the room that i stayed very dusty on the pillow and there are some mosquitos under the bed so when you lay in bed there will be lots of mosquitos coming up

    Reviewed August 28, 2019

    See room deals

    Dear Mr. Hasanuddin, Thank you for taking the time to sent your kind review of Novotel Makassar Grand Shayla. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Gratefully we have much more guest for this year, however your feedback was very valuable for us, we may assured that we will follow up to the concerned department for taking necessary actions to ensure similar issue will not be happening again. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Front Office Manager

    Responded August 31, 2019
    Novotel Makassar Grand Shayla Hotel
    8.0
    Excellent
    FRIEDA from Indonesia
    Couple
    Superior Double
    Stayed 1 night in March 2019

    Nice Stay”

    Good location, spacious & clean room/bathroom, nice staffs but...the bed was too high, when you bring your little child, please always watch over them.

    Reviewed March 27, 2019

    See room deals

    Dear Ms. Frieda, Warmest Greeting from Novotel Makassar! Thank you for taking the time and attention to share with us your impressions during your stay with us. Also please accept our sincerest apology regarding your inconvenience about The Bed. We hope to welcome you again in the future and please do not hesitate to contact us for booking arrangement. Best Regards, Front Office Manager

    Responded July 01, 2019
    Novotel Makassar Grand Shayla Hotel
    8.0
    Excellent
    Berlianto from Indonesia
    Group
    Superior Twin
    Stayed 1 night in February 2020

    Good Hotel”

    friendly staff, clean hotel

    Reviewed June 04, 2021

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    Dear Mr Berlinto, We would like to thank you for taking the time in sharing your experience during your recent stay. We are grateful for your genuine appreciation of our service, cleanliness and overall experience with us. It is our priority to maintain quality of service at all level. Again thank you for sharing your experience and we look forward to your upcoming visit. Sincerely, Front Office Manager

    Responded July 22, 2021
    Novotel Makassar Grand Shayla Hotel
    6.8
    Good
    Balakrishnan from Indonesia
    Couple
    Superior Twin
    Stayed 2 nights in August 2019

    Very Slow Service. TV was not clear . No Body lotion .”

    Breakfast was Good

    Reviewed August 27, 2019

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    Dear Mr/ Mrs Balakrishnan, Thank you very much for taking the time to share your experience with us. However, we're sorry that your experience did not meet your expectations; please allow me to express our sincerest apologies. Your feedback is very valuable for us, therefore we will check and follow up straightly for our TV channel quality, and also Body Lotion we still provide on request by contact our Housekeeping Service. Again thank you very much and we hope that you will enjoy another pleasant experience with us on your next visit. We look forward to welcoming you back in the near future. Regards, Front Office Manager

    Responded August 31, 2019
    Novotel Makassar Grand Shayla Hotel
    6.8
    Good
    Tjhan from Indonesia
    Family with young children
    Deluxe Room
    Stayed 3 nights in June 2022

    Parking problem”

    We must go outside hotel and walked to parking lift

    Reviewed June 29, 2022

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    Dear Mr Tjhan, We would like to thank you for taking the time in sharing your experience during your recent stay and thanks for your kind loyalty. We're sorry to read that your experience didn't meet your expectation, therefore please accept our sincere apologize. Your kind review will escalate and follow up to department related to ensure it will not happen again in the future. We most certainly appreciate the opportunity to recover your impressions of our hotel and are looking forward to welcoming you back for a flawless and memorable stay as it should have been. Warmest Regards, Front Office Manager

    Responded July 01, 2022
    Novotel Makassar Grand Shayla Hotel
    5.2
    Yong from Malaysia
    Business traveler
    Deluxe Room 2 Single beds
    Stayed 3 nights in July 2019

    Cleanliness Lacking”

    For a Novotel Hotel, this is lacking in cleanliness. When there is crowd refilling of items at breakfast is slow.

    Reviewed July 21, 2019

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    Dear Mr. Yong, Warmest Greeting from Novotel Makassar! Thank you for taking the time and attention to share with us your impressions during your stay with us. Also please accept our sincerest apology regarding the cleanliness and slow refilling of Breakfast's Buffet. We will ensure same issue will not happen in your next stay We hope to welcome you again in the future and please do not hesitate to contact us for booking arrangement. Sincerely, Front Office Manager

    Responded July 23, 2019
    Novotel Makassar Grand Shayla Hotel
    2.0
    Gregory from New Zealand
    Solo traveler
    Superior Twin
    Stayed 18 nights in January 2019

    Fantastic Hotel”

    I stayed at the Novotel Makassar for over a month. The staff were very professional and always willing to help out with all my needs. Cleaning staff were also very good.Front office staff warm friendly and attentive, The breakfasts are excellent supported by a great team of staff that worked together to make the experience for guests . I cant speak more highly of this hotel and will definitely return .( Gregory)

    Reviewed January 29, 2019

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    Dear Mr Gregory, Thank you for sharing your remarkable experience and it is gratifying to learn that you have had a pleasant experience during your stay with us. Your kind review mentioning the services of our Team will definitely be shared to the entire team and We’re happy to learn that you truly enjoyed your stay with us. It is our priority to maintain quality of service at all level. Again thank you again for sharing your experience and we look forward to your upcoming visit. Sincerely, Front Office Manager

    Responded January 31, 2019
    Novotel Makassar Grand Shayla Hotel
    9.2
    Exceptional
    Hing from Malaysia
    Couple
    Superior Double
    Stayed 3 nights in April 2016

    New Hotel, Strategic Location, Value for Money!”

    The hotel was opened in the mid 2015, so it looks new, right from the moment we stepped out from the taxi. Perhaps, due to Novotel is an American owned hotel, security is tighter. Check-in process is smooth and access card is needed in the elevator to the floor we stayed. The room is comfort with various amenities in the shower. Really couldn't find anything to complain about for the room. We did swim and relax at the poolside. Surfing the net is my favourite as the hotel is equipped with high speed internet connection, everywhere. I wouldn't have said there are a huge variety of selections for the breakfast but that's good enough for us. The best of this hotel is it's location where we could walk to most places including Pantai Losari in less than 15mins. If you are a food hunter, Novotel just giving you the central coordinates to access to most eatery places. Every Sunday morning 6am-11am is car free day on the main road just next to Novotel. You can see how vibrant and energetic are the Makassar people on that road! Well, we have got more than what we have paid in this Novotel. If you ask me would i recommend Novotel Makassar to friends? The answer is clear, definitely a big YES!

    Reviewed May 06, 2016

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    10.0
    Exceptional
    Peter from Australia
    Couple
    Superior Double
    Stayed 2 nights in September 2016

    One of the VERY Best”

    I've stayed in other Novotel's in Indonesia. The brand offers good value for money. But this gem in Makassar was the best value for money hotel I've ever stayed in in Indonesia. I put it higher on this basis than the excellent Mercure Subang in Jakarta. Right from the beautiful lobby level to the wonderful and cheerful staff to the suoerb modern (only basic price level) room, and its level of comfort and perlengkapan, to the pool to the airy, comfortable restaurant where we are a high quality breakfast . . . . I simply could not believe my good fortune in choosing this brilliant hotel. Please stay here if you are able. The Novotel Makassar is a functioning top draw advertisement for both Accor and Novotel Indonesia but, above all, for the wonderful designers, staff and management of this gem. It was just like home - however, better!

    Reviewed September 11, 2016

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    Dear Peter, We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. I was delighted to read that you enjoyed our services during your stayed with us, it is our priority to maintain quality of service at all level. Once again thank you and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

    Responded November 19, 2017
    Novotel Makassar Grand Shayla Hotel
    9.6
    Exceptional
    Judhi from Indonesia
    Solo traveler
    Superior Double
    Stayed 2 nights in April 2017

    Location Location and Location”

    I had a dentist appointment what I stayed at Novotel Makassar. All within walking distance. Food was great. The room was peaceful and quiet. As I expected for Novotel. All staff were really kind and helpful. I will definitely stay again in Novotel Makassar for my next visit to Makassar. Judhi

    Reviewed May 06, 2017

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    Dear Judhi, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Front Office Manager

    Responded November 03, 2017
    Novotel Makassar Grand Shayla Hotel
    9.2
    Exceptional
    Brent from New Zealand
    Family with young children
    Superior Twin
    Stayed 2 nights in July 2016

    Had to stay over in Makassar and this was the perfect spot”

    After Air Asia decided to reschedule our flight to KL 6 hours early with actually talking to us, we missed the flight so had to stay in Makassar to extra nights that we had hoped. We booked the Novotel as the kids were exhausted from a month of back packing so we decided to live it up. Great staff & facilities including huge lap pool, gym and the buffet was excellent. No complaints whatsoever. Some people may be a little concerned re the bomb checks on all cars entering the premises but better to be safe than sorry. Really enjoyed our stay

    Reviewed July 24, 2016

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