Travelling to Indonesia? Read all updated requirements before you book.
Mercure Makassar Nexa Pettarani
Mercure Makassar Nexa Pettarani
Mercure Makassar Nexa Pettarani
Mercure Makassar Nexa Pettarani
Mercure Makassar Nexa Pettarani
Mercure Makassar Nexa Pettarani
Mercure Makassar Nexa Pettarani

Removed from saved list

8.8

Excellent

233 reviews

233 reviews

Housekeeping3
See map

8.8

Excellent

Location rating score

Excellent location - 1.87 kilometers from city center
Parking
FREE
Popular landmarks
Ratu Indah Mall 1.9 km
Losari Beach 4.0 km
Trans Studio Mall 4.5 km
Makassar Great Mosque 4.6 km
Al Fatih Al Anshar Mosque 4.8 km
Akkarena Beach 4.9 km
Fort Rotterdam Museums 5.1 km
Bugis Waterpark 7.1 km
Kodingareng Keke Island 16.0 km
Malino Tea Plantation 47.0 km
Nearby landmarks
Sultan Alauddin Street 410 m
State University of Makassar 530 m
Universitas Islam Negeri Alauddin Makassar 660 m
mangga 670 m
LOTTEMART WHOLESALE 720 m
LOTTE MARK - MAKRO 720 m
LOTTE MART 740 m
Taman Private 750 m
Apotheke MAPALA 750 m
luramay 790 m

Mercure Makassar Nexa Pettarani

Jl A P Pettarani No 4 Gunung Sari Rappocini, Makassar City Center, Makassar, Indonesia, 90222 - See map

In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the Makassar City Center part of Makassar, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Losari Beach. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

Show more

Highlights

Check-in [24-hour]

Airport transfer

Free Wi-Fi in all rooms!

Daily housekeeping

Room service [24-hour]

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "Due to COVID-19 circumstances a dedicated hotline has been made available to guests in order to answer questions and best prepare their stay "

Facilities

Front desk [24-hour]

Airport transfer

Valet parking

Shuttle service

Swimming pool [indoor]

Fitness center

Free Wi-Fi in all rooms!

Check-in/out [express]

This property is in high demand!

7 travelers have booked today.

Value for money8.7
Location rating8.8
Nearest airportSultan Hasanuddin International Airport (UPG)
Distance to airport16.5 km

Rooms available at Mercure Makassar Nexa Pettarani

Superior Room with 1 King-Size bed
...
  • Room size: 24 m²/258 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Deluxe King Room
...
  • Room size: 28 m²/301 ft²
  • City view
  • 1 king bed and 1 sofa bed
Enter dates to see prices
Executive King Suite
...
  • Room size: 52 m²/560 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Junior Suite King Bed Room
...
  • Room size: 33 m²/355 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Superior Room With 2 Single Beds
...
  • Room size: 24 m²/258 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Executive Suite with 1 King Size Bed and Sofa
...
    Enter dates to see prices
    Superior Room, 1 King Bed
    ...
    • Room size: 24 m²/258 ft²
    Enter dates to see prices
    Superior Room(1 King Bed)
    ...
    • Room size: 24 m²/258 ft²
    Enter dates to see prices
    Executive Suite
    ...
    • Room size: 52 m²/560 ft²
    • 1 king bed
    Enter dates to see prices
    Junior Suite
    ...
    • Room size: 33 m²/355 ft²
    • 1 king bed
    Enter dates to see prices

    Frequently asked questions

    What time is check-in and check-out at Mercure Makassar Nexa Pettarani?

    Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

    How do I get to Mercure Makassar Nexa Pettarani?

    Mercure Makassar Nexa Pettarani is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 250000 IDR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Mercure Makassar Nexa Pettarani also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Mercure Makassar Nexa Pettarani has a car park that's close to the hotel. Parking is free for guests. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Makassar with private transportation, the hotel can arrange both taxis or car rental.

    Is breakfast offered at Mercure Makassar Nexa Pettarani?

    Start your mornings right, with the continental and buffet breakfast options offered at Mercure Makassar Nexa Pettarani. Adults can enjoy breakfast offered with an additional charge of 128572 IDR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

    What are my dining options at Mercure Makassar Nexa Pettarani?

    To meet any special dietary requirements, halal diet is prepared with the utmost care and attention.

    What is the smoking policy at Mercure Makassar Nexa Pettarani?

    Mercure Makassar Nexa Pettarani does permit smoking in some areas and is not 100% smoke-free.

    What is the closest train, metro, or bus station to Mercure Makassar Nexa Pettarani?

    The closest train, metro, or bus station to Mercure Makassar Nexa Pettarani is Malengkeri Bus Terminal, 2.0 km away.

    What restaurants are nearby Mercure Makassar Nexa Pettarani?

    Restaurants including Sop Konro Karebosi Restaurant, Carita lounge and RM. Kaisar are popular in Mercure Makassar Nexa Pettarani’s neighborhood which is known as Makassar City Center.

    What popular shopping places are close to Mercure Makassar Nexa Pettarani?

    Shopping options in Mercure Makassar Nexa Pettarani’s Makassar City Center neighborhood include Trans Studio Mall, Ratu Indah Mall and Mall Phinisi Point.

    What are popular attractions near Mercure Makassar Nexa Pettarani?

    Mercure Makassar Nexa Pettarani’s location in the Makassar City Center neighborhood makes it close to famous attractions including Fort Rotterdam Museums, Makassar Great Mosque and Mandala Monument.

    What popular beaches are close to Mercure Makassar Nexa Pettarani?

    Mercure Makassar Nexa Pettarani’s Makassar City Center neighborhood also includes Losari Beach, Akkarena Beach and Pantai Galesong Beach.

    What popular natural sightseeing spots are close to Mercure Makassar Nexa Pettarani?

    Mercure Makassar Nexa Pettarani’s nearby natural sights include Kodingareng Keke Island, mangga and Taman Private located in the same Makassar City Center area.

    Show more questions
    See map

    Explore the neighborhood

    What people love about Mercure Makassar Nexa Pettarani

    • 8.4

      Excellent
      Cleanliness

      "room is clean and comfy."

      William

      |

      September 17, 2022

    • 8.8

      Excellent
      Location

      "This hotel has great location, nearby with many good restaurant and direct access to highway."

      Amelia

      |

      August 11, 2022

    • 9.6

      Exceptional

      "The room was very satisfactory, with a comfortable mattress and pillows."

      Ethan

      |

      June 1, 2022

    Overall rating:

    8.8

    Excellent
    233 reviews
    Cleanliness
    8.9
    Facilities
    8.6
    Location
    8.8
    Read all reviews >
    What travelers say they love:
    Good breakfast.
    Kurniaty from Indonesia
    Solo traveler
    More about Mercure Makassar Nexa Pettarani

    More about Mercure Makassar Nexa Pettarani

    Mercure Makassar Nexa Pettarani

    Wake up to the wonder of Makassar with a stay at Mercure Makassar Nexa Pettarani, located only minutes from the heart of the city. Grab some beach time with a stay at Mercure Makassar Nexa Pettarani, just 4.1 km from Losari Beach.
    The range of services provided by Mercure Makassar Nexa Pettarani ensures all travelers get the most out of their stay. Post your pictures and answer your emails whenever you want, with the hotel's free Wi-Fi internet access. Pre-plan your rides to and from the airport with the hotel's easy to book transportation services. The hotel provides taxi, car hire and shuttle services to help you get to where you want to go in Makassar.
    Parking is available and free, provided by the hotel for guests with their own transportation. While lodging at this wonderful hotel, the helpful staff at the front desk can assist you with multiple services that include concierge service, express check-in or check-out, luggage storage and safety deposit boxes. The hotel's on-site dry cleaning service and laundry service help you keep your favorite travel outfits clean so you can pack less. In-room conveniences include 24-hour room service, room service and daily housekeeping, so you can relax and enjoy your stay.
    Smoking is restricted to the designated smoking areas.
    Guestrooms at Mercure Makassar Nexa Pettarani are fitted with all the amenities travelers need. The hotel provides air conditioning in some rooms for the benefit of guests. Keep your entertainment options wide, even in your room, with a range of facilities, including cable TV available in select rooms. The hotel also provides guests with bottled water and mini bar in some rooms.
    Mercure Makassar Nexa Pettarani also provides a hair dryer and towels in bathrooms for select rooms.


    Dining and things to do

    Start your vacation days in the best possible way. Begin every morning of your stay with an in-house breakfast. Wake up bright and energetic in the mornings with a cup of good coffee offered at the cafe right at the hotel. Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options. Mercure Makassar Nexa Pettarani is ready to serve your most specific needs. A selection of food types including halal options is available for guests with dietary restrictions.
    Have fun at night with your travel companions right at the hotel's bar. If you're truly selective about eating, you'll be grateful for the in-house BBQ facilities available here.
    Mercure Makassar Nexa Pettarani promises you a fun-packed holiday with a variety of activities and facilities. Pamper and indulge yourself with a visit to the massage. The hotel's on-site pool invites you every day for a cooling dip or a few refreshing laps. For those who hate to miss a workout, a trip to the hotel's fitness facility will keep you fresh and healthy.
    Have some relaxing fun with family and friends at the shared lounge and TV area.


    Around the property

    Visit the sights and local attractions of Makassar during your stay at the hotel. Whatever you may be looking to buy on your trip to Makassar, chances are you'll find it at Trans Studio Mall located 4.4 km away. Engage in the city's best art at Fort Rotterdam Museums located 5.1 km away, where you can learn about the local art scene and buy original works.

    Show more
    Amenities and facilities
    Excellent
    Facilities

    8.6

    Languages spoken

    • English
    • Indonesian

    Accessibility

    • Wheelchair accessible

    Internet access

    • Free Wi-Fi in all rooms!
    • Internet services
    • Wi-Fi in public areas

    Things to do, ways to relax

    • Fitness center
    • Massage
    • Spa
    • Swimming pool [indoor]
    • Swimming pool [outdoor]

    Cleanliness and safety

    • Anti-viral cleaning products
    • Body thermometer
    • Cashless payment service
    • Daily disinfection in all rooms
    • Daily disinfection in common areas
    • Doctor/nurse on call
    • Face coverings on staff
    • First aid kit
    • Free face masks
    • Hand sanitizer
    • Hot water linen and laundry washing
    • Hygiene certification
    • Individually-wrapped food options
    • Physical distancing of at least 1 meter
    • Protective screens in common areas
    • Rooms sanitized between stays
    • Safe dining setup
    • Shared stationery removed
    • Staff trained in safety protocol
    • Temperature check for guests and staff

    Dining, drinking, and snacking

    • Bar
    • BBQ facilities
    • Coffee shop
    • Restaurant [halal]
    • Restaurants
    • Room service [24-hour]

    Services and conveniences

    • Air conditioning in public area
    • Concierge
    • Contactless check-in/out
    • Daily housekeeping
    • Doorman
    • Dry cleaning
    • Elevator
    • Facilities for disabled guests
    • Food delivery
    • Heating in public area
    • Ironing service
    • Laundry service
    • Luggage storage
    • Meeting/banquet facilities
    • Safety deposit boxes
    • Smoke-free property
    • Smoking area

    For the kids

    • Family room
    • Swimming pool [kids]

    Access

    • Adult-only property
    • CCTV in common areas
    • CCTV outside property
    • Check-in/out [express]
    • Check-in [24-hour]
    • Fire extinguisher
    • Front desk [24-hour]
    • Non-smoking rooms
    • Pets allowed
    • Safety/security feature
    • Security [24-hour]
    • Smoke alarms
    • Soundproof rooms

    Getting around

    • Airport transfer
    • Car park [free of charge]
    • Car park [nearby]
    • Rental car
    • Shuttle service
    • Taxi service
    • Valet parking
    Food and dining
    Breakfast options
    • American
    • Asian
    • Continental
    • Halal
    • Vegetarian
    • Buffet
    Restaurants on site

    Losari Restaurant

    • Cuisine: American, Asian
    • Menu: Buffet, A-la-carte
    Location
    Jl A P Pettarani No 4 Gunung Sari Rappocini, Makassar City Center, Makassar, Indonesia, 90222
    Excellent
    Location

    8.8

    Airports

    • Sultan Hasanuddin International Airport (UPG)
      16.5 km
    • Aroepala Airport (KSR)
      157.9 km

    Public transportation

    • Malengkeri Bus Terminal
      2.0 km

    Hospital or clinic

    • Apotheke MAPALA
      750 m

    Shopping

    • Trans Studio Mall
      4.5 km

    Convenience store

    • Alfamart
      740 m

    Cash withdrawal

    • ATM
      330 m
    What's nearby

    Popular landmarks

    • Ratu Indah Mall
      1.9 km
    • Losari Beach
      4.0 km
    • Trans Studio Mall
      4.5 km
    • Makassar Great Mosque
      4.6 km
    • Al Fatih Al Anshar Mosque
      4.8 km
    • Akkarena Beach
      4.9 km
    • Fort Rotterdam Museums
      5.1 km
    • Bugis Waterpark
      7.1 km
    • Kodingareng Keke Island
      16.0 km
    • Malino Tea Plantation
      47.0 km

    Nearby landmarks

    • Sultan Alauddin Street
      410 m
    • State University of Makassar
      530 m
    • Universitas Islam Negeri Alauddin Makassar
      660 m
    • mangga
      670 m
    • LOTTEMART WHOLESALE
      720 m
    • LOTTE MARK - MAKRO
      720 m
    • LOTTE MART
      740 m
    • Taman Private
      750 m
    • Apotheke MAPALA
      750 m
    • luramay
      790 m
    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Property policies
    Children and extra beds

    Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

    All children are welcome.

    Infant 0-2 year(s)
    Stay for free if using existing bedding.
    Baby cot/crib available upon request
    Children 3-0 year(s)
    Stay for free if using existing bedding.
    If you need an extra bed, it will incur an additional charge.
    Guests 1 years and older are considered as adults
    Must use an extra bed which will incur an additional charge.
    Others
    • When booking more than 5 rooms, different policies and additional supplements may apply.
    Some helpful facts

    Check-in/Check-out

    • Check-in from14:00
    • Check-out until12:00

    Getting around

    • Airport transfer fee250000 IDR

    Extras

    • Breakfast charge (unless included in room price)128572 IDR
    Property announcements

    Due to COVID-19 circumstances a dedicated hotline has been made available to guests in order to answer questions and best prepare their stay

    The hotel has an ‘ALL Safe Officer’, a dedicated health and safety officer to oversee all procedures and assist guests with queries related hotel operations and preventative measures

    Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information

    In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information

    Food and beverage options such as breakfast might be limited or unavailable during this time. Please contact the property for more information.

    Reviews of Mercure Makassar Nexa Pettarani from real guests

    Provided by verified guests of Agoda
    8.7
    /
    10
    Cleanliness8.9
    Facilities8.6
    Location8.8
    Service8.8
    Value for money8.7
    High score for Makassar
    Rating
    9+ Exceptional (27)
    8-9 Excellent (9)
    7-8 Very Good (7)
    6-7 Good (0)
    <6 Below Expectation (6)
    Time of the year
    Mar - May (13)
    Jun - Aug (12)
    Sep - Nov (15)
    Dec - Feb (9)
    All guests (132)
    All room types
    All languages
    Showing 49 verified guest comments
    123
    9.6
    Exceptional
    Ethan from United States
    Couple
    Superior Room With 2 Single Beds
    Stayed 2 nights in May 2022

    The Only Downside is Noise from the Street”

    The room was very satisfactory, with a comfortable mattress and pillows. I particularly enjoyed the excellent shower (strong water pressure, plenty of hot water, and a shower head that can be either fixed in its holder or handheld). The buffet breakfast was good. The one downside is that the hotel is situated directly on a major road, and the noise from the street is unrelenting. Earplugs are highly recommended if that sort of noise disturbs you. Or, of course, you can ask for a room at the rear of the hotel so you are not facing the street.

    Reviewed June 02, 2022

    See room deals

    Dear Mr. EThan, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Muhammad Aras Rahman Room Division Manager

    Responded June 02, 2022
    Mercure Makassar Nexa Pettarani
    10.0
    Exceptional
    sektino from Indonesia
    Business traveler
    Superior Room With 2 Single Beds
    Stayed 3 nights in May 2022

    Very clean hotel and nice staff”

    They buld at 2019, but room and building is so clean. Staff attitude is very good like usual international hotel brand. Recomended.

    Reviewed May 24, 2022

    See room deals

    Dear Bapak/Ibu Sektino, Salam hangat dari Mercure Makassar Nexa Pettarani! Terima kasih telah berkenan untuk membagikan pengalaman Anda selama menginap di Mercure, sangat menyenangkan bagi Kami mengetahui bahwa Anda menyukai kamar yang bersih, serta pelayanan dari tim Kami. Ulasan positif Anda tentunya akan Kami bagikan kepada seluruh tim agar dapat menjadi motivasi untuk selalu memberikan pelayanan terbaik. Sekali lagi, terima kasih atas ulasan yang Anda berikan, Kami menantikan kunjungan Anda selanjutnya di Mercure Makassar Nexa Pettarani. Terima kasih. Salam hangat, Muh. Aras RAHMAN Room Division Manager

    Responded May 28, 2022
    Mercure Makassar Nexa Pettarani
    10.0
    Exceptional
    Laura from Indonesia
    Couple
    Junior Suite King Bed Room
    Stayed 2 nights in February 2022

    Nice and cool hotel ”

    Located downtown, really love with the design of the building. But the Food is average taste nothing special. And there’s so much loud motorcycles pipes walking through. Freakin noisy.

    Reviewed February 13, 2022

    See room deals

    Dear Ms. Laura, Thank you for taking your time to tell us about your experience at Mercure Makassar Nexa Pettarani. We are very happy to hear that you love the strategic hotel location and our hotel design, your input about the food and noise problem certainly will share to related department for further evaluation. Once again, thank you for sharing your experience with us. Stay safe and look forward to welcoming you again soon at Mercure. Best regards, Muh. Aras RAHMAN Room Division Manager

    Responded February 16, 2022
    Mercure Makassar Nexa Pettarani
    9.2
    Exceptional
    RAFIQHA from Indonesia
    Family with young children
    Superior Room With 2 Single Beds
    Stayed 1 night in November 2019

    Nice Modern Hotel”

    This hotel is new in town. Friendly staff, warm welcome, clean & nice room, the pool's big enough. A little about the pool-although the rules already written-no lifeguard's provided-maybe better there's 1 person in charge around the pool, not to be the lifeguard but just in case the guess need something ^_^ for ex. Towel. Overall the facilities are good, but for family with young children, I love it when hotel has a kids club ^_^ maybe mercure makassar would like to have a kids club in the future ^_^ And 1 more thing, i requested a slice/simple cake for my daughter bday. On my arrival they reconfirmed about it & asked if there's any specific favourite character. It's already surprised me when they asked specific theme cake & it's a Double Wow when they came with an Unicorn bday cake specially made for my daughter from the Chef.She's so happy..Thank you Mercure for a pleasant memory..

    Reviewed November 11, 2019

    See room deals

    Dear Ibu Rafiqha, Thank you for staying in our hotel, we are appreciate your feedback and will consider some improvement in the future. We are happy as you are, we love to make a surprise. We are expecting to welcoming you again in our hotel. Sincerely yours, Rury Mashuri - General Manager

    Responded December 09, 2019
    Mercure Makassar Nexa Pettarani
    10.0
    Exceptional
    Laura from Indonesia
    Solo traveler
    Superior Room With 2 Single Beds
    Stayed 1 night in April 2022

    Clean and modern hotel”

    Anything you want this is it. Recommend hotel in downtown Makassar.

    Reviewed April 05, 2022

    See room deals

    Dear Mrs. Laura, Warm greetings from Mercure Makassar Nexa Pettarani. Thank you for taking the time to tell us about your experience stay at Mercure Makassar Nexa Pettarani. We are happy to hear that you recommend our Hotel in Makassar with our services & facilities. Your kind words certainly shared to the team, this will bring nothing more than encouragement for us to keep improving the quality of our services. Once again, thank you for sharing your experience with us. Stay safe & look forward to welcoming you again soon at Mercure. Kind Regards, Muh. Aras Rahman Room Division Manager

    Responded April 07, 2022
    Mercure Makassar Nexa Pettarani
    10.0
    Exceptional
    Andi from Indonesia
    Solo traveler
    Superior Room With 2 Single Beds
    Stayed 1 night in February 2022

    Exceptional”

    It was really nice. Feels like home!

    Reviewed February 11, 2022

    See room deals

    Dear Mr. Andi, Thank you for taking your time to tell us about your experience at Mercure Makassar Nexa Pettarani. We are very happy to hear that you enjoyed your stay with us and feel like your second home, this will bring nothing more than encouragement for us to keep improving the quality of our services. Once again, thank you for sharing your experience with us. Stay safe and look forward to welcoming you again soon at Mercure. Best regards, Muhammad Aras RAHMAN Room Division Manager

    Responded February 16, 2022
    Mercure Makassar Nexa Pettarani
    9.6
    Exceptional
    Agung from Indonesia
    Business traveler
    Superior Room with 1 King-Size bed
    Stayed 2 nights in November 2020

    Nice hotel”

    Great atmosfer, nice and clean hotel, recommended.

    Reviewed December 28, 2021

    See room deals

    Dear Bapak Agung yang terhormat, Kami sangat berterima kasih atas waktu luang Anda memberikan rating serta komentar positif ketika berkunjung di Hotel Mercure Makassar Nexa Pettarani. Kami sangat senang Anda mendapatkan kenyamanan serta kepuasan dengan pelayanan serta fasilitas hotel yang Kami siapkan. Kami berharap dapat menyambut Anda kembali dengan pengalaman yang lebih menyenangkan lagi. Terima kasih. Salam hangat, Muh. Aras RAHMAN Room Division Manager

    Responded December 31, 2021
    Mercure Makassar Nexa Pettarani
    9.6
    Exceptional
    steven from Indonesia
    Couple
    Deluxe King Room
    Stayed 1 night in February 2022

    Exceptional”

    Was clean and rooms were big central to everything

    Reviewed March 13, 2022

    See room deals

    Dear Mr. Steven, We’re so happy to hear you had a great experience at Mercure Makassar Nexa Pettarani. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon. Sincerely, Wiwied Nurseka General Manager

    Responded March 13, 2022
    Mercure Makassar Nexa Pettarani
    8.0
    Excellent
    Alfred from Indonesia
    Couple
    Superior Room with 1 King-Size bed
    Stayed 3 nights in April 2022

    Nice hotel & staff ....... but very noisy in the night if you get the room facing the street”

    I had a mixed experience in this hotel. First 2 night, I got a room facing the street and the noise won't stop until 0200. I asked for to change the room but because no 1 bed room available at the 2nd night, I only can get the room not facing the street at the 3rd night. At last I can sleep well. So a little advice for future guests: make sure if you want to stay here, stay away from the room facing the street.

    Reviewed April 15, 2022

    See room deals

    Dear Mr. Alfred, Thank you for your comments. I apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see, and I assure you that I will be looking into each point that you have made. If it is convenient, I would like to discuss your experience further, so that I might learn more about how to improve our property and service for you and our other guests. Please feel free to call me at the office number below. Thank you for staying with us, and we look forward to another chance to serve you. Best Regards, Muhammad Aras Rahman | +6281241035883 Room Division Manager

    Responded April 18, 2022
    Mercure Makassar Nexa Pettarani
    8.0
    Excellent
    Kurniaty from Indonesia
    Solo traveler
    Superior Room with 1 King-Size bed
    Stayed 1 night in March 2022

    A nice stay!”

    Good breakfast. Dinner at the hotel restaurant was pretty pricey and they don’t have everything on the menu so make sure you ask first if it’s available before ordering to avoid waiting for some time then they come at your table telling you that your order is not available.

    Reviewed March 29, 2022

    See room deals

    Dear Mrs. Kurniaty, We are very happy that you had an amazing stay with us. Thus, we are very sorry that you experience unpleasant moment, I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be better the previous one. Sincerely, Wiwied Nurseka General Manager

    Responded April 04, 2022
    Mercure Makassar Nexa Pettarani
    8.4
    Excellent
    Laura from Indonesia
    Solo traveler
    Junior Suite King Bed Room
    Stayed 2 nights in March 2022

    Noisy with loud motor bike.”

    Breakfast Was decent flavour. Average.

    Reviewed March 11, 2022

    See room deals

    Dear Mrs./ Ms. Laura, Warmest greeting from Mercure Makassar Nexa Pettarani, Thank you for leaving your feedback, we strive incredibly hard here to make every customer experience enjoyable and we’re really sorry we’ve not been able to meet your expectations this time. As the lesson learn, could you tell us more about the detail for your stay, like your room number or check out date. We’d love to resolve this as quickly as possible and find a solution that works for you and all of our guests. Thank you Best regards. Wiwied Nurseka General Manager

    Responded March 14, 2022
    Mercure Makassar Nexa Pettarani
    2.0
    Laura from Indonesia
    Solo traveler
    Executive Suite with 1 King Size Bed and Sofa
    Stayed 2 nights in June 2022

    Noisy and cruel employees ”

    Bad service they put me into smoking room. No excuse from them. Don’t want to go back again. Pissed

    Reviewed June 08, 2022

    See room deals

    Dear Mrs. Laura, First and foremost, I apologize for the unpleasant experience you have had. There is no excuse for a bad service and rest assured I have shared your feedback with our department leaders for further review and improvement measures. Our relationship with our guests is of paramount importance to us and it is feedback such as yours that enables us to improve our services to better meet the discerning needs of our guests. Once again, our sincere apology for the shortfalls and thank you for your patience and understanding in dealing with this matter. While we understand that we would not be able to change the experience you have had, we would also like to be given another opportunity to redeem the situation and serve you better in future. Sincerely, Muh. Aras RAHMAN Room Division Manager

    Responded June 18, 2022
    Mercure Makassar Nexa Pettarani
    9.6
    Exceptional
    Fajarwati from Indonesia
    Couple
    Superior Room With 2 Single Beds
    Stayed 2 nights in December 2020

    Ok ”

    Good

    Reviewed December 27, 2020

    See room deals

    Dear Ibu Fajarwati terhormat, Kami sangat berterima kasih atas waktu luang Anda memberikan rating serta komentar positif ketika berkunjung di Hotel Mercure Makassar Nexa Pettarani. Kami sangat senang Anda mendapatkan kenyamanan serta kepuasan dengan pelayanan serta fasilitas hotel yang Kami siapkan. Kami berharap dapat menyambut Anda kembali dengan pengalaman yang lebih menyenangkan lagi. Terima kasih. Salam hangat, Muh. Aras RAHMAN Room Division Manager

    Responded December 30, 2020
    Mercure Makassar Nexa Pettarani
    4.4
    Karina from Indonesia
    Couple
    Superior Room with 1 King-Size bed
    Stayed 1 night in September 2022

    Not worthy of Mercure name”

    Receptionist: very rude and not helpful. He tried to downgrade our room because the room we requested was not available. Finally upgrade the whole 4 night to Deluxe after trying multiple times to put us in 2 different rooms over the 4 night stay Room: bed sheet has many stains. We had to request a change before we use the bed, only to be replaced with another stained sheet. The room way dirty, we had to ask the maid to sweep the floor. We found 2 small cockroaches. Shower water was stinking. The shower and toilet area didnt have any exhaust. No soap container for the hand soap. The maid also moved our bathroom stuff. The pillows was cheap Dacron, super thick and I woke up with neck pain. The windows had no sound proof. I woke up from the Mosque sound at 4/5am. The AC was really noisy. Our room was next to the janitor room so there was constant banging on the wall. We couldn't sleep well the whole 4 night stay Breakfast was below standard and got worse and worse towards the weekend. Every pastry/bread was dry. They didn't even have butter. The main course buffet had only eggs and another protein selection aside from all carbs. You really cannot call this star. This hotel only deserves 2 or 3 star. Definitely not coming back.

    Reviewed September 22, 2022

    See room deals

    4.0
    Karina from Indonesia
    Couple
    Superior Room with 1 King-Size bed
    Stayed 3 nights in September 2022

    Not worthy of the Mercure name”

    We booked a standard room for 4 night, non smoking 1 month in advanced. When we arrived they said no more non smoking room is available and tried to offer the smoking one. We refused. Then they tried to offer twin beds for us (husband and wife), then they tried to offer to switch rooms after 1 night, then they tried to upgrade only 3 nights. So unprofessional. After refusing all the substandard offers, they finally gave us upgradr for 4 nights

    Reviewed September 18, 2022

    See room deals

    Dear Mrs. Karina, We very much appreciate your comments regarding your stay at the Mercure Makassar Nexa Pettarani. Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. Please feel free to reach out to RDM@mercure-makassar-nexa-pettarani.com with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Sincerely, Muhammad Aras Rahman Room Division Manager

    Responded September 20, 2022
    Mercure Makassar Nexa Pettarani
    8.4
    Excellent
    William from Indonesia
    Couple
    Superior Room with 1 King-Size bed
    Stayed 3 nights in September 2022

    Excellent”

    I will review from the begining of my entrance. The security is not there to help me and my belongings. After that, the recepcionist was excellent. And room is clean and comfy. The wifi is fast. The breakfast is good. Overall I enjoy my stay here.

    Reviewed September 17, 2022

    See room deals

    Dear Mr. Wiliam, We very much appreciate your comments regarding your stay at the Mercure Makassar Nexa Pettarani. Thank you for your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Muhammad Aras Rahman Room Division Manager

    Responded September 20, 2022
    Mercure Makassar Nexa Pettarani
    4.4
    Kiran from Indonesia
    Business traveler
    Superior Room With 2 Single Beds
    Stayed 3 nights in September 2022

    Not a good impression ”

    Even though we booked via Agoda well in advance , we were forced to accept smoking room. We had requested non smoking room. We objected strongly after which a non smoking room was alloted. This roon did not have even drinking water as promised during booking. Very poor facilities were provided. As the room was supposed to be occupied by two people, towels,hand towel, were privided for only one person. Other facilities were also poor. There was a lot of compromise in breakfast with poor quality of bread and other items.

    Reviewed September 17, 2022

    See room deals

    Dear Mr. Kiran, We very much appreciate your comments regarding your stay at the Mercure Makassar Nexa Pettarani. Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Muhammad Aras Rahman Room Division Manager

    Responded September 20, 2022
    Mercure Makassar Nexa Pettarani
    9.6
    Exceptional
    Goentoro from Indonesia
    Business traveler
    Superior Room With 2 Single Beds
    Stayed 2 nights in August 2022

    Worthed value, cozy plaze”

    Better than the others…. Let’s Go and living there..👍🏻💪

    Reviewed August 21, 2022

    See room deals

    Dear Mr. Goentoro, Thank you for taking the time to review our property, your comments are very much valued. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Muhammad Aras Rahman Room Division Manager

    Responded August 23, 2022
    Mercure Makassar Nexa Pettarani
    8.8
    Excellent
    Amelia from Indonesia
    Business traveler
    Superior Room with 1 King-Size bed
    Stayed 4 nights in August 2022

    A bit noisy ”

    This hotel has great location, nearby with many good restaurant and direct access to highway. Unfortunately on the night especially on the weekend there's street racing which very noisy and the sound penetrate to your room especially when the room facing the road. However, despite of it. It's good place to stay.

    Reviewed August 12, 2022

    See room deals

    Dear Ms. Amelia, Thank you for taking the time to review our property, your comments are very much valued. Your input regarding noise from the street surely will be share to the team for further follow-up. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Muhammad Aras Rahman Room Division Manager

    Responded August 18, 2022
    Mercure Makassar Nexa Pettarani
    8.8
    Excellent
    Goentoro from Indonesia
    Business traveler
    Superior Room With 2 Single Beds
    Stayed 2 nights in September 2022

    Excellent”

    Pelayanan di lobby kurang cepat…. Lama banget antri pula

    Reviewed September 13, 2022

    See room deals

    Bapak Goentoro yang terhormat, Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di Mercure Makassar Nexa Pettarani. Kami mohon maaf apabila pelayanan yang kami berikan tidak sesuai ekspektasi yang Anda harapkan. Kami akan memberitahukan komentar Anda kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan lebih baik dari kunjungan sebelumnya. Hormat kami, Muhammad Aras Rahman Room Division Manager

    Responded September 20, 2022
    Mercure Makassar Nexa Pettarani
    123
    This is a popular property. Don't miss out!

    Back to search results

    Back to room choices

    |

    Dismiss