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Melia Makassar
Melia Makassar
Melia Makassar
Melia Makassar
Melia Makassar
Melia Makassar
Melia Makassar

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8.8

Excellent

472 reviews

472 reviews

Housekeeping19
Breakfast7
View4
See map

8.8

Excellent

Location rating score

Excellent location - Inside city center
Parking
FREE
Popular landmarks
Losari Beach 1.1 km
Ratu Indah Mall 1.4 km
Makassar Great Mosque 2.1 km
Fort Rotterdam Museums 2.2 km
Trans Studio Mall 2.5 km
Akkarena Beach 3.8 km
Al Fatih Al Anshar Mosque 6.0 km
Bugis Waterpark 8.8 km
Kodingareng Keke Island 13.2 km
Malino Tea Plantation 49.4 km
Nearby landmarks
Ratulangi Medical Center 110 m
Rumah Sakit Bunda Restu 220 m
Wisma Kalla 250 m
Parkiran Samsat 410 m
Apotek Ar Farma 480 m
apotik anugrah husada 600 m
alfamart arif rate 610 m
RS. Catherine Both 620 m
RS. Hikmah 620 m
Puskesmas Pertiwi 620 m

Melia Makassar

Jl. A Mappanyukki No. 17, Kunjung Mae, Mariso, Makassar City Center, Makassar, Indonesia, 90125 - See map

In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Strategically situated in Makassar City Center, allowing you access and proximity to local attractions and sights. Be sure to set some time aside to visit Trans Studio Mall as well as Losari Beach nearby. Rated with 4.5 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

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Highlights

Inside city center

Check-in [24-hour]

Airport transport

Complimentary WIFi in all rooms

Sauna

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call

Facilities

Front desk [24-hour]

Transport to airport

Valet parking

Shuttle service

Swimming pool [indoor]

Exercise area

Complimentary WIFi in all rooms

Check-in/out [express]

This property is in high demand!

4 travelers have booked today.

Value for money8.8
Distance to city center0 km
Location rating8.8
Nearest airportSultan Hasanuddin International Airport (UPG)
Distance to airport16.9 km

Rooms available at Melia Makassar

The Level Junior Suite
...
  • Room size: 46 m²/495 ft²
  • City view
  • 1 double bed
Enter dates to see prices
THE LEVEL ROOM
...
  • Room size: 28 m²/301 ft²
  • City view
  • 1 double bed or 2 single be...
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Premium Room
...
  • Room size: 28 m²/301 ft²
  • City view
  • 1 king bed
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Deluxe Room
...
  • Room size: 26 m²/280 ft²
  • City view
  • 1 king bed or 2 single beds
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Junior Suite with Access to Executive Lounge
...
  • Room size: 46 m²/495 ft²
  • City view
  • 1 king bed
Enter dates to see prices
The Level Room with Access to Executive Lounge
...
  • Room size: 28 m²/301 ft²
  • Outdoor view
  • 1 king bed or 2 single beds
Enter dates to see prices
Deluxe Room with Extra Bed
...
  • Room size: 26 m²/280 ft²
  • City view
  • 3 single beds or 1 single b...
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Special Offer - Two Deluxe Room
...
  • Room size: 52 m²/560 ft²
  • City view
  • 2 single beds and 1 queen b...
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Room (THE LEVEL 3 Adults)(1 Twin Bed)
...
  • Room size: 28 m²/301 ft²
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Room (THE LEVEL 2 Aduls + 1 Child)(1 Twin Bed)
...
  • Room size: 28 m²/301 ft²
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Melia Makassar?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Melia Makassar?

Melia Makassar is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 275000 IDR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Melia Makassar also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Melia Makassar has a car park right on site for maximum convenience. Parking is free for guests. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Makassar with private transportation, the hotel can arrange car rental for you.

Is breakfast offered at Melia Makassar?

Wake up to a great buffet breakfast at Melia Makassar. Adults can enjoy breakfast offered with an additional charge of 128571 IDR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Melia Makassar?

Melia Makassar features 2 on-site restaurants for your dining convenience. To meet any special dietary requirements, halal diet is prepared with the utmost care and attention.

What is the smoking policy at Melia Makassar?

Melia Makassar does permit smoking in some areas and is not 100% smoke-free. The hotel offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

What restaurants are nearby Melia Makassar?

Restaurants including Sop Konro Karebosi Restaurant, RM Seafood New Losari and RM Aroma Palopo are popular in Melia Makassar’s neighborhood which is known as Makassar City Center.

What popular shopping places are close to Melia Makassar?

Shopping options in Melia Makassar’s Makassar City Center neighborhood include Trans Studio Mall, Ratu Indah Mall and Mall Phinisi Point.

What are popular attractions near Melia Makassar?

Melia Makassar’s location in the Makassar City Center neighborhood makes it close to famous attractions including Fort Rotterdam Museums, Makassar Great Mosque and Mandala Monument.

What popular beaches are close to Melia Makassar?

Melia Makassar’s Makassar City Center neighborhood also includes Losari Beach, Akkarena Beach and Pantai Galesong Beach.

What popular natural sightseeing spots are close to Melia Makassar?

Melia Makassar’s nearby natural sights include Kodingareng Keke Island, Taman Private and mangga located in the same Makassar City Center area.

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Explore the neighborhood

What people love about Melia Makassar

  • 8.4

    Excellent
    Staff 

    "All things were good, nice hotel with good facilities and fast respond staff."

    Yosua

    |

    July 27, 2022

  • 8.8

    Excellent

    "One of good hotel in makasar 👍🏼👍🏼"

    Dwi

    |

    July 23, 2022

  • 10

    Exceptional

    "Very recommended"

    Daniel

    |

    July 7, 2022

Property ranking|Compared to 313 Makassar properties
See all rankings
Cleanliness score
8.9/10
Overall score
8.8/10
Value for money score
8.8/10
Service score
8.8/10
Better than
95
%
of Makassar properties
Better than
94
%
of Makassar properties
Better than
93
%
of Makassar properties
Better than
93
%
of Makassar properties
Overall rating:

8.8

Excellent
472 reviews
Cleanliness
8.9
Facilities
8.7
Location
8.8
Read all reviews >
What travelers say they love:
Nice place to settle in after a good days job.
MARYANTO from Indonesia
Business traveler
More about Melia Makassar

More about Melia Makassar

Melia Makassar

See the best of Makassar with a stay at Melia Makassar, which puts you right in the city center amidst the many sights and landmarks. With its convenient location, you can easily access to the city's must-see destinations. Grab some beach time with a stay at Melia Makassar, just 1.1 km from Losari Beach.
The range of services provided by Melia Makassar ensures all travelers get the most out of their stay. Post your pictures and answer your emails whenever you want, with the hotel's free Wi-Fi internet access. Pre-plan your rides to and from the airport with the hotel's easy to book transportation services. The hotel provides car hire and shuttle services to help you get to where you want to go in Makassar.
Parking is available and free, provided by the hotel for guests with their own transportation. While lodging at this wonderful hotel, the helpful staff at the front desk can assist you with multiple services that include concierge service, express check-in or check-out, luggage storage and safety deposit boxes. The hotel's on-site dry cleaning service and laundry service help you keep your favorite travel outfits clean so you can pack less. In-room conveniences include 24-hour room service, room service and daily housekeeping, so you can relax and enjoy your stay.
Smoking is restricted to the designated smoking areas.
Guestrooms at Melia Makassar are fitted with all the amenities travelers need. The hotel provides air conditioning in some rooms for the benefit of guests. Keep your entertainment options wide, even in your room, with a range of facilities, including cable TV available in select rooms. The hotel also provides guests with a refrigerator, bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar in some rooms.
Melia Makassar also provides a hair dryer, toiletries, bathrobes and towels in bathrooms for select rooms. Selected room rates may have access to the executive lounge provides high-end services in an atmosphere of sophisticated luxury.


Dining and things to do

Start your vacation days in the best possible way. Begin every morning of your stay with an in-house breakfast. Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options. Melia Makassar is ready to serve your most specific needs. A selection of food types including halal options is available for guests with dietary restrictions. Have fun at night with your travel companions right at the hotel's bar.
If you're truly selective about eating, you'll be grateful for the in-house BBQ facilities available here.
Melia Makassar promises you a fun-packed holiday with a variety of activities and facilities. The hotel's host of recreational offerings ensures you have plenty to do during your stay. Be sure to enjoy the accessible beach nearby. Pamper and indulge yourself with a visit to the massage, salon, steam room, spa and sauna. The hotel's on-site pool invites you every day for a cooling dip or a few refreshing laps.
The hotel's the poolside bar allows you to have the most casual of cocktail times with a mellow drink. For those who hate to miss a workout, a trip to the hotel's fitness facility will keep you fresh and healthy. Have some relaxing fun with family and friends at the shared lounge and TV area.


Around the property

There are many attractions to discover within close proximity to Melia Makassar. Whatever you may be looking to buy on your trip to Makassar, chances are you'll find it at Trans Studio Mall located 2.4 km away. Engage in the city's best art at Fort Rotterdam Museums located 2.2 km away, where you can learn about the local art scene and buy original works.


Reasons to stay here

This hotel scored better than most with an overall rating higher than 93% of accommodations in the city.
Past guests rate facilities here higher than 97% of the city's accommodation.
This hotel stands above the rest with a cleanliness score that beats 95% of accommodations in the city.

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Amenities and facilities
Excellent
Facilities

8.7

Most talked about facilities

Breakfast

14 mentions

Housekeeping

11 mentions

Swimming Pool

6 mentions

Food & Dining

3 mentions

Languages spoken

  • English
  • Indonesian

Accessibility

  • Wheelchair accessible

Internet access

  • Complimentary WIFi in all rooms
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Exercise area
  • Massage
  • Sauna
  • Spa
  • Steam room
  • Swimming pool [indoor]

Cleanliness and safety

  • Anti-viral cleaning products
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Rooms sanitized between stays
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • BBQ facilities
  • Kitchen
  • Poolside bar
  • Restaurant [halal]
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Daily cleaning
  • Disabled facilities
  • Doorman
  • Dry cleaning
  • Elevator
  • Food delivery
  • Hair salon
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Smoking area

For the kids

  • Swimming pool [kids]

Access

  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Security [24-hour]

Getting around

  • Car park [free of charge]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Transport to airport
  • Valet parking

Available in all rooms

  • A/C
  • Coffee/tea machine
  • Complimentary coffee (instant)
  • Complimentary drinking water
  • Desk
  • Free tea
  • Mini bar
  • Non-smoking
  • Phone
  • Private bathroom
  • Shower
  • Slippers
  • Smoking allowed
  • Toiletries
  • Wi-Fi [complimentary]
Food and dining
Breakfast options
  • Halal
Restaurants on site

Merkado Restaurant

  • Cuisine: Asian, Indonesian
  • Menu: Buffet, A-la-carte
Location
Jl. A Mappanyukki No. 17, Kunjung Mae, Mariso, Makassar City Center, Makassar, Indonesia, 90125
Excellent
Location

8.8

Airports

  • Sultan Hasanuddin International Airport (UPG)
    16.9 km
  • Aroepala Airport (KSR)
    160.9 km

Public transportation

  • Malengkeri Bus Terminal
    4.9 km

Hospital or clinic

  • Ratulangi Medical Center
    110 m

Shopping

  • Trans Studio Mall
    2.5 km

Convenience store

  • Alfamart
    960 m

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Losari Beach
    1.1 km
  • Ratu Indah Mall
    1.4 km
  • Makassar Great Mosque
    2.1 km
  • Fort Rotterdam Museums
    2.2 km
  • Trans Studio Mall
    2.5 km
  • Akkarena Beach
    3.8 km
  • Al Fatih Al Anshar Mosque
    6.0 km
  • Bugis Waterpark
    8.8 km
  • Kodingareng Keke Island
    13.2 km
  • Malino Tea Plantation
    49.4 km

Nearby landmarks

  • Ratulangi Medical Center
    110 m
  • Rumah Sakit Bunda Restu
    220 m
  • Wisma Kalla
    250 m
  • Parkiran Samsat
    410 m
  • Apotek Ar Farma
    480 m
  • apotik anugrah husada
    600 m
  • alfamart arif rate
    610 m
  • RS. Catherine Both
    620 m
  • RS. Hikmah
    620 m
  • Puskesmas Pertiwi
    620 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds vary by room. Please check each room's capacity for details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-12 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking 6 or more rooms, special policies may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until12:00

Getting around

  • Airport transfer fee275000 IDR
  • Distance from city center0 km
  • Travel time to airport (minutes)25

Extras

  • Breakfast charge (unless included in room price)128571 IDR

The property

  • Number of floors21
  • Number of restaurants2
  • Number of rooms 135
  • Year property opened2015

Reviews of Melia Makassar from real guests

Provided by verified guests of Agoda
8.8
/
10
Cleanliness8.9
Facilities8.7
Location8.8
Service8.7
Value for money8.8
High score for Makassar
Rating
9+ Exceptional (120)
8-9 Excellent (28)
7-8 Very Good (36)
6-7 Good (10)
<6 Below Expectation (12)
Time of the year
Mar - May (61)
Jun - Aug (33)
Sep - Nov (55)
Dec - Feb (57)
All guests (472)
All room types
All languages

Show reviews that mention 

Showing 206 verified guest comments
12345
9.6
Exceptional
Kevin from Canada
Solo traveler
Deluxe Room
Stayed 2 nights in July 2017

Amenities of home”

Nice choice of hotel...if you have to stay a night in Makassar. ( and one night would be enough ;) Nothing.... to see there re tourist sites). Very friendly general manager, originally from Spain. Local staff on the front desk, at the pool, spa etc., are VERY friendly and helpful. Communication in English was not a problem. One negative ...would be the food options for breakfast. I paid with Agoda... room and breakfast rate... and paid close to $15.00 for the breakfast. Sorry, but not worth it. The choices were limited and the food selections were more of a dinner choice than breakfast. I checked out early on my last day and went for breakfast at 6:30. The food was out, in serving trays, and all was stone cold. I was in the restaurant at least 10 minutes alone... before a staff member appeared. Positives? Very nice cold water pool. Lovely spa and very well trained therapists. Nice fitness area. A Circle K 2 ( quickie store) minutes down the street for small snacks, food for travel etc. . I would stay there again but eat out. I did eat dinner on the 21st floor. Great view of the city.

Reviewed August 04, 2017

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Dear Kevin, Greetings from Melia Makassar ! Thank you for having your time to share your thoughts of your stay experience at Melia Makassar. We feel delighted to know that our hotel met your expectations and you have seamless and positively memorable during your stay at Melia Makassar. From Melia Makassar it would be a great pleasure to welcome you again during your next trip to Makassar and give you another "Memorable Experience". Best Regards, Ridho Andani Guest Experience Manager

Responded November 12, 2018
Melia Makassar
9.2
Exceptional
Stella from Indonesia
Couple
Deluxe Room
Stayed 2 nights in September 2020

Nice hotel & nice staff”

Thank you Melia Makassar. We are very satisfied with the cleanliness room and the kind staff that you have. One thing that Melia can improve is to serve good coffee (with the machine) and make them free during breakfast.

Reviewed September 25, 2020

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Dear Stella, Warmest greeting from Melia Makassar ! We are truly Happy that you had enjoyed your stay with us. Melia Makassar is fully facilitated with modern design and facilities to cater for both business and leisure traveler and we are glad, it meets to your expectation. An exceptional guest experience is what we strive for everyday and our spirited staff is trained for it. On behalf of Melia Makassar team, we thank you for taking the time to share your experience. We look forward to welcome you back for another memorable experience Your Sincerely, Dedy Setiawan Asst. Front Office Manager

Responded January 13, 2021
Melia Makassar
9.6
Exceptional
Lanzel from United States
Couple
Deluxe Room
Stayed 3 nights in September 2019

Good value accommodation ”

This is a very nice hotel in the central Makassar area. From the moment I arrived I felt the warmth of the staff. The lobby area was also very nice with a pastry and jewelry station. Each time you enter the building you have to go through a metal detector which i guess is ok in the name of safety. The room was spacious with a comfortable king sized bed and a nice work station. There were a good selection of international channels on TV. The bathroom was also spacious except for the toilet area which is very small with the door closed. I actually banged my head against the door a couple of times while getting off the toilet. There is a decent sized fitness area and also a pool that’s kid friendly. The highlight of my stay was a visit to the spa, a little pricey but worth it. I never tried the breakfast but I peeked at the menu which seemed to have a mostly western styled selection. Lastly, there is a roof top bar/restaurant which I think would have some good night time views.

Reviewed September 10, 2019

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Dear Mr/s. Lanzel, Warmest greeting from Melia Makassar ! We are truly Happy that you had enjoyed your stay with us. Melia Makassar is fully facilitated with modern design and facilities to cater for both business and leisure traveler and we are glad, it meets to your expectation. An exceptional guest experience is what we strive for everyday and our spirited staff is trained for it. We hope that the shortcoming do not reduce your positive impression of Melia Makassar. On behalf of Melia Makassar team, we thank you for taking the time to share your experience. We look forward to welcome you back for another memorable experience. Best Regards, Windayanti Guest Experience Executive

Responded September 11, 2019
Melia Makassar
8.0
Excellent
INDRA from Indonesia
Family with young children
Deluxe Room
Stayed 1 night in May 2017

2 NIGHT STAY AT MELIA MAKASSAR”

Going to makassar and spent 2 nights at melia makassar, hotel was quite new, location was good near to ratu indah mall and lots of cozy restaurant near hotel. Room was quite spacious and the facility was still new. The cons for this hotel was the parking building. The road in the parking building was so narrow and made it difficult to reach the parking floor. The breakfast variety was good and delicious

Reviewed May 16, 2017

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Dear Indra, Greetings from Melia Makassar ! Thank you for having your time to share your thoughts of your stay experience at Melia Makassar. We feel delighted to know that our hotel met your expectations and you have seamless and positively memorable during your stay at Melia Makassar. From Melia Makassar it would be a great pleasure to welcome you again during your next trip to Makassar and give you another "Memorable Experience". Best Regards, Ridho Andani Guest Experience Manager

Responded November 12, 2018
Melia Makassar
10.0
Exceptional
Winarso from Indonesia
Family with teens
Deluxe Room
Stayed 1 night in December 2016

Superb Hotel Centrally Located in City Center”

We love this hotel. Although in terms of land area is small, it's design is well-though. The ambience is excellent. The room is comfy. The hall way is great. Most of all, the breakfast spread is one of the best, if not the best, in Makassar. Will surely stay here again when visiting Makassar.

Reviewed January 04, 2017

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Dear Winarso, Greetings from Melia Makassar ! Thank you for having your time to share your thoughts of your stay experience at Melia Makassar. We feel delighted to know that our hotel met your expectations and you have seamless and positively memorable during your stay at Melia Makassar. From Melia Makassar it would be a great pleasure to welcome you again during your next trip to Makassar and give you another "Memorable Experience". Best Regards, Ridho Andani Guest Experience Manager

Responded November 12, 2018
Melia Makassar
10.0
Exceptional
elrica from Indonesia
Business traveler
Deluxe Room
Stayed 3 nights in February 2017

pleasant stay”

the staffs are very kind, room is spacious, facilities are great, overall it was indeed a very pleasant stay! thank you Melia Makassar!

Reviewed March 07, 2017

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Dear Elrica, Greetings from Melia Makassar ! Thank you for having your time to share your thoughts of your stay experience at Melia Makassar. We feel delighted to know that our hotel met your expectations and you have seamless and positively memorable during your stay at Melia Makassar. From Melia Makassar it would be a great pleasure to welcome you again during your next trip to Makassar and give you another "Memorable Experience". Best Regards, Ridho Andani Guest Experience Manager

Responded November 12, 2018
Melia Makassar
8.0
Excellent
Rika from Indonesia
Business traveler
Deluxe Room
Stayed 2 nights in February 2020

Nice hotel in Makassar”

This was my second time staying at Melia Makassar. The hotel lobby has a good aromatherapy smell. Room was nice and spacious. Staff were helpful. It’s a recommended hotel in Makassar.

Reviewed February 28, 2020

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Dear Mrs. Rika, Thank you for a great and details review, It is always a pleasure to receive it as an appreciation of our team’s services. As we always strive to continually improve the quality of our services. We thank you again for sharing your experience, and we hope your next visit will be even more pleasant! Best Regards, Windayanti Guest Experience Executive

Responded March 04, 2020
Melia Makassar
9.2
Exceptional
Mohamed from Singapore
Family with young children
Junior Suite with Access to Executive Lounge
Stayed 4 nights in March 2017

Clean and excellent customer service”

We came to this hotel and was greeted with their clean, nice smelling atmosphere and excellent service staff. Will definitely come back if we're in Makassar. Thanks so much.

Reviewed March 19, 2017

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Dear Mohamed, Greetings from Melia Makassar ! Thank you for having your time to share your thoughts of your stay experience at Melia Makassar. We feel delighted to know that our hotel met your expectations and you have seamless and positively memorable during your stay at Melia Makassar. From Melia Makassar it would be a great pleasure to welcome you again during your next trip to Makassar and give you another "Memorable Experience". Best Regards, Ridho Andani Guest Experience Manager

Responded November 12, 2018
Melia Makassar
8.0
Excellent
Almira from Indonesia
Couple
Deluxe Room
Stayed 2 nights in March 2018

Nice hotel but need improvement”

I stayed here for 2 nights without breakfast. When we arrived and checked in, staff were okay although they served us with no smile. Well, that's not what I had expected from so-called 4 star hotel. The guy who served me directly, towards end of process, finally smiled and gave proper explanation, but the other staff didn't even bother to politely say hi. I don't know what's his problem. I arrived at Saturday, Match 10th, 2018 around 15.30. I guess he could use a little training. Other small problem was the shower. Every time I turned it on, at a start, it gave a bad smell. Maybe that's why they did water maintenance in the next day. Overall, it was a nice hotel, nice room and bed. But I don't think I would stay here again. Why? Because Makassar has many other options you could try and I always look for the best.

Reviewed March 12, 2018

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Dear Mrs. Almira, Warmest greeting from Melia Makassar and it has been a great pleasure to have you at our hotel. Thank you very much for your valuable feedback. First of all we would like to apologize about some points that did not met your expectation. Comments like yours make us improve and see more details, thanks a lot. We hope that you can have a nice second experience with Melia Hotels. Best Regards, Agustina Ayu Guest Experience Manager

Responded April 04, 2018
Melia Makassar
9.6
Exceptional
Dessy from Indonesia
Business traveler
Deluxe Room
Stayed 2 nights in April 2017

Great for business travel”

Very comfortable room, great staff and clean amenities. Pro tip to check out the view of Makassar from the rooftop area is a must. Absolutely awesome stay

Reviewed April 25, 2017

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Dear Dessy, Greetings from Melia Makassar ! Thank you for having your time to share your thoughts of your stay experience at Melia Makassar. We feel delighted to know that our hotel met your expectations and you have seamless and positively memorable during your stay at Melia Makassar. From Melia Makassar it would be a great pleasure to welcome you again during your next trip to Makassar and give you another "Memorable Experience". Best Regards, Ridho Andani Guest Experience Manager

Responded November 12, 2018
Melia Makassar
10.0
Exceptional
Sofwan from Indonesia
Couple
Deluxe Room
Stayed 2 nights in December 2019

Great location and super comfy room!”

The room was super comfortable! The location is also great! I guest, this is the most value-for-money hotel in Makassar.

Reviewed February 07, 2020

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Dear Mr. Sofwan, Greetings from Melia Makassar ! Thank you for having your time to share your thoughts of your stay experience at Melia Makassar. We feel enormously proud to know that you had a nice stay in our hotel, and thank you very much for your recommendation on Agoda. From Melia Makassar it would be a great pleasure to welcome you again during your next trip to Makassar and give you another "Memorable Experience". Best Regards, Windayanti Guest Experience Executive

Responded March 04, 2020
Melia Makassar
9.6
Exceptional
Risma from Indonesia
Couple
Deluxe Room
Stayed 1 night in January 2019

Stay here,,,”

This is a big hotel but quiet, which I like. The staff are excellent and friendly. We regret moving to Claro hotel after experiencing melia. Melia feels like home, whereas Claro feel like soul less hotel. Just big and very very busy , no personal touch. Stay here...I recommend it,,,!!!

Reviewed January 07, 2019

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Dear Risma, Greeting from Melia Makassar ! We are very pleased to have been chosen as your place to stay while in Makassar and thank you for sharing your Melia experience. We are delighted that overall your stay was seamless and positively memorable. Your comfort during your stay is our priority. Because at Melia, you are not only our guest, but an extended family member of ours. From Melia Makassar it would be a great pleasure to welcome you again during your next trip to Makassar and give you another "Memorable Experience". Best Regards, Ridho Andani Guest Experience Manager

Responded March 16, 2019
Melia Makassar
10.0
Exceptional
Sean from Australia
Solo traveler
Premium Room
Stayed 1 night in July 2018

Great hotel ”

Refreshing to find a hotel Of this quality in Makassar I will return couldn’t fault anything thanks

Reviewed August 13, 2018

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Dear Sean, Gretings from Melia Makassar ! Thank you for having your time to share your thoughts of your stay experience at Melia Makassar. We feel delighted to know that our hotel met your expectations and you have seamless and positively memorable during your stay at Melia Makassar. From Melia Makassar it would be a great pleasure to welcome you again during your next trip to Makassar and give you another "Memorable Experience". Best Regards, Ridho Andani Guest Experience Manager

Responded November 12, 2018
Melia Makassar
8.8
Excellent
Abd from Indonesia
Couple
THE LEVEL ROOM
Stayed 2 nights in October 2017

Hotel for my honeymonn”

I was order a room for my siste honeymoon and I ask for a honeymoners set. The staff is very helpfull and set everything as I order. And you know what? I was FREE because its gonna be a spesial day for my sister and her husband. Thank you Melia :)

Reviewed November 05, 2017

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Dear Mr. Abd, Greeting from Melia Makassar ! It is always very pleasant to have our valued guest reviews us and thank you for taking your precious time to share your thoughts. Melia Makassar has always been striving to exceed guest expectation and to discover you are well pleased with our modern property, warmth service and superior facilities is a token of appreciation toward our sincerity in undertaking our mission "Guest Satisfaction". It is very exciting to learn that we had contributed a memorable stay and very much appreciated to have your support by recommending Melia Makassar as a place to go in Makassar to other Agoda reviewer. Once again thank you for staying with us and we are always ready to create another pleasant stay with your future visit. Warm Regards, Agustina Ayu, Guest Experience Manager

Responded November 08, 2017
Melia Makassar
6.8
Good
Roy from Indonesia
Couple
The Level Junior Suite
Stayed 2 nights in October 2017

European standard hotel”

No one doubt such Melia offer prestige accommodation, all facilities within all type of room is beyond expected. The only downside while I am staying was the water so dirty! I'm serius and have proof, I am even let the bathtube fill with water and found out that the water wasnt filtered enough. If Melia management read this comment, I hope they will consider to assess their water tank or find out why such dirty water accured. I am already told the staff at the first night, but they werent bothered at ll and it still happen at the second night. I have issue also about suite access to The Level Lounge that time limited to 9pm only. That was dissappointing. Please consider to extend lounge acces up to 11pm please.

Reviewed October 06, 2017

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Dear Mr. Roy, Warm greeting from Melia Makassar! On behalf of Melia Makassar Team, i would like to thank you for having chosen our hotel as your stay destination. I am so glad to learn that you enjoyed the entire stay and facilities provided. Thank you for bringing this shortfalls to my attention for which i deeply apology. I am very regret for the unexpected our water issue. Pertaining dirty water, allows me together with department concerned to improve and bring the consistency in the areas that you had experienced less than it normally we present. Your feedback is very important for us. Once again, thank you for your valued feedback and we do hope that the shortfalls during your stay will not stopping you to visit us again in the future, since to gain your trust and to prove the improvement we make is very important to us. Sincerely, Agustina Ayu Guest Experience Manager

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Melia Makassar
10.0
Exceptional
faisal from Indonesia
Business traveler
Deluxe Room
Stayed 3 nights in May 2017

Great hotel to stay”

Melia hotel has everything that you need both facilities and services

Reviewed May 19, 2017

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Dear Faisal, Greetings from Melia Makassar ! Thank you for having your time to share your thoughts of your stay experience at Melia Makassar. We feel delighted to know that our hotel met your expectations and you have seamless and positively memorable during your stay at Melia Makassar. From Melia Makassar it would be a great pleasure to welcome you again during your next trip to Makassar and give you another "Memorable Experience". Best Regards, Ridho Andani Guest Experience Manager

Responded November 12, 2018
Melia Makassar
10.0
Exceptional
Erniza from Singapore
Solo traveler
Deluxe Room
Stayed 3 nights in October 2016

THE hotel when in Makassar”

Staff was very polite throughout. Loved the fact that they have a spa and hair salon with manicure, pedicure, make up and hair treatments at very affordable prices. Restaurants served a great selection of breakfast and meals throughout the day. If you prefer to eat out, the hotel is surrounded with local warungs that sell local fare. Traffic outside the hotel is crazy though.

Reviewed October 31, 2016

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Dear Erniza, Greetings from Melia Makassar ! Thank you for having your time to share your thoughts of your stay experience at Melia Makassar. We feel delighted to know that our hotel met your expectations and you have seamless and positively memorable during your stay at Melia Makassar. From Melia Makassar it would be a great pleasure to welcome you again during your next trip to Makassar and give you another "Memorable Experience". Best Regards, Ridho Andani Guest Experience Manager

Responded March 16, 2019
Melia Makassar
6.4
Good
priscilla from Indonesia
Family with young children
Deluxe Room
Stayed 2 nights in November 2019

Dissapointment”

Very dissapointed with the staff at the swimming pool area and the security at the lobby (he refused to help me with my luggages when I have to supervised 5 kids at the same time.. It’s very dissapointing). Last weekend, I book a room and invited my nieces to join me, and I know I have to pay for extra fee for that. During the time when I speak with the staff at swimming pool area, they explain to me for the packages that they have (with or without food and drink), and I choose to pay for both swim and food&drink, but the staff wasn’t heared me clearly and she ask me to pay first. After Me and my family finished enjoy the time there, I’m asking for the bill and I realize that I have to pay more than I should, so I asked another staff there because about the package that I already deal with (the staffs started to discuss one and another, and the come with a conclusion that I can get some of my money back).. However, the swimming pool area’s staffs are gossipping behind my back (not CALL ME PROPERLY LIKE IT SHOULD BE), that I am the one who make mistakes about the package I get, and I don’t want to pay for it (if that was the truth why are u give me the money back?!), and the worse things are they don’t want to troubled to give my money back (when it should be gived back to me), and they were keep arguing with me when I’m freezing from the wet clothes after swimming and the ac.. In conclusion, I’m super dissapointed with the services and I’ll rethink several times to stay in this hotel again.. It is useless if the hotel’s ambience and facilities are incredible, but the staff and the service is poor..

Reviewed November 05, 2019

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9.6
Exceptional
Melia from Indonesia
Business traveler
Deluxe Room
Stayed 2 nights in November 2018

All Good except for Breakfast”

Room are big and clean. Location in city. Breakfast taste need to improve and limited of variety, need more variety in bread, dessert & main course.

Reviewed November 14, 2018

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Dear Melia, Greeting from Melia Makassar ! We are very pleased to have been chosen as your place to stay while in Makassar and thank you for sharing your Melia experience. We are glad that our hotel meets your expectation and you enjoyed our facilities and location during your stay at Melia Makassar. Your notes especially about our breakfast will be our concern to improve. We hope that the shortcoming do not reduce your positive impression of Melia Makassar. We will be very happy to welcome you again in your next visit to Makassar and give you a "Memorable Experience" from Melia Makassar. Best Regards, Ridho Andani Guest Experience Manager

Responded March 16, 2019
Melia Makassar
9.2
Exceptional
Jan from Netherlands
Solo traveler
Deluxe Room
Stayed 1 night in November 2017

Just top of the bill for a very reasonable price”

Excellent hotel. Very friendly n helpfull staff. 5 stars but personal approach to visitors. Great stay there. Amazing view from rooftop bar n swimming pool. The only drawback n thats minor is the fact they only have 2 elevators , so it sometimes took a while to get to your room. But it was great staying there

Reviewed November 05, 2017

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Dear Mr. Jan, We very much appreciate your comments regarding your stay at Melia Makassar. It is always a pleasure to receive positive feedback, and we are happy to hear that overall your were satisfied with your experience. It is also great to receive such constructive comment. Please allow me to ensure you that I have forwarded your comments to our Management team, and we are taking the appropriate measures to address this problem and prevent future occurrence. Thank you again for sharing your experience and it is our hope to have the opportunity to welcome you back in the near future. Warm Regards, Agustina Ayu Guest Experience Manager

Responded November 08, 2017
Melia Makassar
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