Guestroom, Matsue New Urban Hotel in Matsue
Matsue New Urban Hotel
Matsue New Urban Hotel
View, Matsue New Urban Hotel in Matsue
Lobby, Matsue New Urban Hotel in Matsue
Exterior view, Matsue New Urban Hotel in Matsue
Hot spring bath, Matsue New Urban Hotel in Matsue

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7.8Very good

391 reviews

391 reviews

Service 8.2
Cleanliness 8.1
Location 8.1
Value for money 8.0
Facilities 7.9
See map

8.1Excellent

Location rating score

Excellent location
Parking
Available
Closest landmarks
Lake Matsue Waterfront Park
90 m
Karakoro Art Studio
320 m
Matsue-Shinjiko-Onsen
450 m
Shimane Local Products Center
610 m
Matsue Castle
710 m

Matsue New Urban Hotel

Nishichamachi 40-1, Matsue, Matsue, Japan, 690-0845 - See map

Conveniently situated in the Matsue part of Matsue, this property puts you close to attractions and interesting dining options. This 3-star property is packed with in-house facilities to improve the quality and joy of your stay.

Highlights

490 meters to public transportation

Front desk [24-hour]

Free Wi-Fi in all rooms!

Currency exchange

Hot spring bath

Travel Sustainable property

Facilities

Car park

Free Wi-Fi in all rooms!

Front desk [24-hour]

Luggage storage

Cash withdrawal

Contactless check-in/out

Bar

Laundry service

Your dates are popular among travelersUsers are booking a place in Matsue every 9 minutes on Agoda.com
Value for money8.0
Location rating8.1

Rooms available at Matsue New Urban Hotel

Triple Room
...
  • Room size: 43 m²/463 ft²
  • River view
  • 3 single beds
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Twin Room with Lake View - Non-Smoking - Annex
...
  • Room size: 18 m²/194 ft²
  • Lake view
  • 2 single beds
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Twin Room with Private External Bathroom
...
  • Room size: 27 m²/291 ft²
  • Lake view
  • 2 single beds
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Double Room - Non-Smoking - Main Building
...
  • Room size: 12 m²/129 ft²
  • Non-smoking
  • 1 double bed
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Twin Room - Non-Smoking - Main Building
...
  • Room size: 20 m²/215 ft²
  • Non-smoking
  • 2 single beds
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Double Room
...
  • Room size: 16 m²/172 ft²
  • City view
  • 1 double bed
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Twin Room with Lake View
...
  • Room size: 27 m²/291 ft²
  • Lake view
  • 2 single beds
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Deluxe Twin Room
...
  • Room size: 27 m²/291 ft²
  • River view
  • 2 single beds
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Single Room with Bathroom
...
  • Room size: 11 m²/118 ft²
  • Shower
  • 1 single bed
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Economy Double Room
...
  • Room size: 14 m²/151 ft²
  • River view
  • 1 double bed
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Frequently asked questions

Does Matsue New Urban Hotel have bars on-site?

Enjoy your holiday retreat the finest way with a drink in your hand at Matsue New Urban Hotel's bar accessible right in front of your doorstep for when you need a drink or two.

Does Matsue New Urban Hotel offer dry cleaning services?

Yes! Matsue New Urban Hotel features dry cleaning service that is accessible all throughout your stay, ensuring you're always looking your finest in your favorite outfit. Please contact the property for more information.

Are there ATM on-site at Matsue New Urban Hotel?

Yes! The benefits of staying at Matsue New Urban Hotel include an on-site ATM, providing guests with easy access point for cash withdrawal and remaining worry-free throughout your getaway.

How long do travelers usually stay at Matsue New Urban Hotel?

Verified past guests that have stayed at Matsue New Urban Hotel had an average nightly stay of 1 night at this property.

What payment cards are supported at Matsue New Urban Hotel?

Matsue New Urban Hotel accepts up to 8, with payment card options including American Express, MasterCard, Cash, and Visa.

What do travelers like most about Matsue New Urban Hotel?

Past guests that stayed at Matsue New Urban Hotel have given this property a rating of 8.208 for its exceptional service as the major highlight for their stay.

What is the verified guest review consensus about Matsue New Urban Hotel's view?

67.0% of our past guest evaluations have given a positive review and comments about this property's view. You can look up on more detailed customer reviews, and comments for Matsue New Urban Hotel down in the review section.

What is the average rating that verified Solo travelers' have given to Matsue New Urban Hotel?

Verified solo travelers that have stayed at this property have given Matsue New Urban Hotel an average rating of 7.2. You can look up more detailed customer reviews and remarks by filtering for a specific type of verified travelers down in the review section.

What is the typical rating that past Couples' have given to Matsue New Urban Hotel?

Verified couple travelers that have stayed at this property have given Matsue New Urban Hotel an average rating of 7.1. You can look up on more in depth customer ratings, and responses by filtering for a specific type of verified guest travelers down in the review section.

What is the typical rating that verified Families with young children have given to Matsue New Urban Hotel?

Verified families with young children that have stayed at this property have given Matsue New Urban Hotel an average rating of 7.3. You can look up more in depth customer testimonials and remarks by filtering for a specific type of verified travelers down in the review section.

What is the average rating that verified Families with older children have given to Matsue New Urban Hotel?

Past families with older children that have stayed at this property have given Matsue New Urban Hotel an average rating of 8.3. You can look into more descriptive customer testimonials and remarks by filtering for a specific type of verified travelers down in the review section.

What time is check-in and check-out at Matsue New Urban Hotel?

Check-in is from 03:00 PM, and check-out is until 10:00 AM. You may ask for early check-in or late check-out during booking, subject to availability. Customers checking in or out before or after the specified time frame may be charged an additional fee.

What people love about Matsue New Urban Hotel

  • 7.6

    Very good

    "The hotel has a public bath with many amenities at the lobby."

    Xing

    |

    July 28, 2023

More about Matsue New Urban Hotel

More about Matsue New Urban Hotel

Matsue New Urban Hotel is a 7-minute drive from JR Matsue Station and a 12-minute walk from the Matsue Castle. It features a public hot-spring bath, a restaurant and rooms with free WiFi. Guestrooms offer both air conditioning and heating facilities. Each room is equipped with a fridge and a flat-screen TV. Guests can enjoy a relaxing bath at the hotel’s indoor bath. There is a massage chair by the public bath. Laundry and dry cleaning services are offered. The on-site restaurant Japanese and Western buffet dishes for breakfast. Izumo Airport is a 40-minute drive away.

Show less

Amenities and facilities

Very good
Facilities

7.9

Languages spoken
  • Japanese
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Massage
  • Tours
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Cashless payment service
  • Doctor/nurse on call
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hot water linen and laundry washing
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Staff trained in safety protocol
Dining, drinking, and snacking
  • Bar
  • Restaurants
  • Vending machine
Swimming & soaking
  • Hot spring bath
Services and conveniences
  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Grooming service
  • Heating in public area
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Smoking area
  • Xerox/fax in business center
For the kids
  • Kids meal
Access
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms
Getting around
  • Car park [on-site]
Available in all rooms
  • Air conditioning
  • Free bottled water
  • Hair dryer
  • Heating
  • Shower
  • Slippers
  • Towels
  • TV

Food and dining

Restaurants on site
Sky view Candle
  • Cuisine: European, French, Japanese
  • Menu: A-la-carte

Location

Nishichamachi 40-1, Matsue, Matsue, Japan, 690-0845
Excellent
Location

8.1

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-out until10:00

Property announcements

Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests. Opening hours of public bath: 07:00 - 10:00; 12: 00 - 23:30.

Reviews of Matsue New Urban Hotel from real guests

Provided by verified guests of Agoda
8.0
Service8.2
Cleanliness8.1
Location8.1
Value for money8.0
Facilities7.9
High score for Matsue
Rating
9+ Exceptional (26)
8-9 Excellent (12)
7-8 Very Good (16)
6-7 Good (6)
<6 Below Expectation (10)
Showing 70 verified guest comments
12345
10.0
Exceptional
Sakura from Japan
Family with young children
Twin Room - Non-Smoking - Annex
Stayed 1 night in February 2022

Friendly service”

I requested to have the twin beds pushed together so that I could sleep with my child, and they did it for me. I really appreciated it. Thank you.

Reviewed February 22, 2022
Auto-translated through generative A.I.
9.6
Exceptional
Kazuna from Japan
Solo traveler
Single Room with Extra Bed - Non-Smoking
Stayed 1 night in April 2022

Extremely clean and comfortable”

Although the appearance of the hotel lowered my expectations, the room was extremely clean and had a sense of cleanliness, which made me feel relieved. It was disappointing that the location of the air conditioning switch was difficult to understand, I was worried if the refrigerator was really cold enough, and the window handle was intentionally missing, so I couldn't open the window. Other than that, the hot spring had a moist and comfortable temperature, the hotel was clean, close to the lake and the electric railway, and the staff were friendly. I would like to use this hotel again. Thank you very much.

Reviewed April 27, 2022
Auto-translated through generative A.I.
7.2
Very good
Wee from Japan
Group
Twin Room - Non-Smoking - Main Building
Stayed 2 nights in December 2022

2 days stay in Matsue”

Bed too hard No air purifier

Reviewed December 11, 2022
10.0
Exceptional
Fran from Australia
Couple
Semi Double Room-Annex-Non-Smoking
Stayed 3 nights in December 2023

Friendly and great view”

Very accommodating to people travelling with little Japanese. Nice view for breakfast each day, but the rooftop was closed for winter.

Reviewed December 24, 2023
7.6
Very good
Xing from Singapore
Couple
Stayed 2 nights in July 2023

Very good”

Japanese style room is slightly dated. The hotel has a public bath with many amenities at the lobby.

Reviewed July 28, 2023
12345
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