Others

• The check-in time at the hotel is 03:00 pm (1500) and check-out is at 12:00 noon (1200)
• Please be informed that children below 10 years of age can stay in the same room with their parents without any additional charge.
• Government regulations require all guests (on single/double/triple occupancy) to carry a photo identity to present on check-in. Foreign nationals are required to present their valid passport and visa. Indian nationals can present any government issued photo identity card e.g. driving license, passport, voter’s ID card. Pan Card Is Not Accepted at the hotel as a Photo Id proof.
• Internet & Wi-Fi services are available in the business center for 60 minutes daily.
• Guests must provide a valid form of government regulated identification (eg. passport, ID card, driver’s license, etc.) upon check-in.
  
  The property does not accept PAN cards as a valid ID proof of identity.
• Smoking is only allowed in designated areas. Guests smoking elsewhere are responsible for all costs, damages, and liabilities caused by smoking.
• In view of the ongoing COVID-19 situation, we have re-defined our processes and house rules to ensure the safety and wellbeing of all our guests and team members. Key points include: • With effect from 1 January 2022, guests are required to carry their COVID vaccination documentation with them (for both doses). Please also update the Aarogya Setu app on your mobile so that we may check the same. Most state governments have started sending out this mandate to all hotels and we are required by law to check this documentation. Each guest checking in at the hotel will need to show us their individual document • We are ensuring adherence to all governmental rules and regulations to optimize safety and curb the spread. In this regard, we request all guests to keep themselves updated on the travel policies and government issued protocols of the destinations that they are planning to visit. We will not be able to accept any reservations or check-ins that are in conflict with the prevalent regulations at the time of your travel and stay • All guests are required to wear face masks in public areas and to sanitize or wash their hands frequently. Masks will be available for purchase at the Front Desk • The team is maintaining appropriate hygiene standards and wearing masks, in all areas, throughout their shift • Rooms/suites can now be provided on single, double or triple occupancy, at the corresponding rates. During the current pandemic, this facility may be amended based on guidelines from government authorities in the future • Temperature checks will be conducted every time a guest, team member or vendor enters the property. Should the temperature be higher than 99 degrees, along with other symptoms, including but not limited to coughing, sneezing and shortness of breath, entry to the property will be denied and the guest will be provided with the details of the nearest hospital or healthcare facility
• • At the time of check-in, self-declaration forms are to be filled by all guests, as per the guidelines of local authorities (as applicable) • A complete set of house rules will be shared via WhatsApp and/or email, prior to and on arrival, which must be strictly adhered while on the premises • Management reserves the rights of admission and refusal of service for guests not following social distancing, cleanliness and hygiene norms and the house rules We request you to please familiarize yourself with our new standard operating procedures and house rules, which are available at www.lemontreehotels.com/2019ncovc.aspx. Your cooperation is requested at this time.
• For one child below 6 years of age, and/or one child between 6 and 12 years, the property will provide an extra bed on chargeable basis. Children above 6 years of age will be charged half the adult price for breakfast. Up to two children below the age of 6 years can stay on a complimentary basis, inclusive of breakfast, in the same room For two children above 6 years of age, an additional room must be booked.
• When booking more than 5 rooms, different policies and additional supplements may apply.