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Swimming pool [outdoor], Kokoon Hotel Surabaya in Surabaya
Superior Twin - Bed, Kokoon Hotel Surabaya in Surabaya
Lobby, Kokoon Hotel Surabaya in Surabaya
Fitness center, Kokoon Hotel Surabaya in Surabaya
Fitness center, Kokoon Hotel Surabaya in Surabaya
Bathroom, Kokoon Hotel Surabaya in Surabaya
Bathroom, Kokoon Hotel Surabaya in Surabaya

Removed from saved list

8.8

Excellent

1,090 reviews

1,090 reviews

Housekeeping42
Breakfast19
Swimming Pool15
See map
See map

8.1

Excellent

Location rating score

Excellent location - Inside city center
Parking
FREE
Popular landmarks
Tugu Pahlawan 710 m
Sampoerna Museum 1.3 km
Suramadu National Bridge 1.7 km
Tunjungan Plaza 2.6 km
Monkasel (Submarine Monument) 3.6 km
Bungkul Park 5.7 km
Surabaya Town Square 6.1 km
Surabaya's Zoo 6.3 km
Pakuwon Food Festival 7.8 km
Masjid Nasional Al Akbar Surabaya 11.1 km
Nearby landmarks
Surabaya Kota 310 m
Pasar Atom 370 m
Atom Market 380 m
Wasantara-Net Office 440 m
Main Post Office 440 m
Kepanjen Church 490 m
Red Bridge Surabaya 510 m
Gereja Santa Perawan Maria 510 m
ITC Surabaya Mega Grosir 520 m
Klenteng Hong Tiek Hian 530 m
2021

Kokoon Hotel Surabaya

Jalan Slompretan No. 26, Surabaya Center, Surabaya, Indonesia, 60161 - See map

In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Strategically situated in Surabaya Center, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Sampoerna Museum. Rated with 3 stars, this high-quality property provides guests with access to restaurant, fitness center and outdoor pool on-site.

Highlights

Hygiene Plus

Sparkling clean

300 meters to public transportation

Top Value

Front desk [24-hour]

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Facilities

Front desk [24-hour]

Airport transfer

Bicycle rental

Car park

Swimming pool [outdoor]

Golf course [on-site]

Shuttle service

Free Wi-Fi in all rooms!

This property is in high demand!

7 travelers have booked today.

Value for money9.1
Distance to city center6 KM
Location rating8.1
Nearest airportJuanda International Airport (SUB)
Distance to airport16.2 km

Rooms available at Kokoon Hotel Surabaya

Superior Twin
...
  • Room size: 20 m²/215 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Deluxe Queen
...
  • Room size: 29 m²/312 ft²
  • City view
  • 1 queen bed
Enter dates to see prices
Family
...
  • Room size: 32 m²/344 ft²
  • Pool view
  • 1 queen bed and 2 single be...
Enter dates to see prices
Junior Suite - 1 King Bed
...
  • Room size: 40 m²/431 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Standard Double Room
...
  • Room size: 18 m²/194 ft²
  • City view
  • 1 queen bed
Enter dates to see prices
Superior Plus Twin
...
  • Room size: 24 m²/258 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Junior Suite
...
  • Room size: 40 m²/431 ft²
  • City view
  • 1 queen bed
Enter dates to see prices
Standard Queen
...
  • Room size: 18 m²/194 ft²
  • Shower
  • 1 queen bed
Enter dates to see prices
Standard Room Only - PAYDAY
...
  • Room size: 18 m²/194 ft²
Enter dates to see prices
Superior Twin Combo ( With 2 Room 4 Pax)
...
  • Room size: 20 m²/215 ft²
Enter dates to see prices

Frequently asked questions

Does Kokoon Hotel Surabaya have a fitness center?

Yes! Kokoon Hotel Surabaya features fitness center that is conveniently located on site, catering to your active needs to stay in form while on vacation. For more details, please contact the property for more information.

Is car parking available at Kokoon Hotel Surabaya?

Kokoon Hotel Surabaya has car park onsite free of charge for customers traveling with vehicles to take full advantage when staying at this property. Please contact the property for more information, or log into your Agoda account and contact the property through Agoda's direct message chatbox.

What procedures does Kokoon Hotel Surabaya take in terms of hygiene, safety, and cleanliness?

Kokoon Hotel Surabaya meet our mandatory standard for cleanliness and safety by offering hand sanitizer and daily disinfection in common areas. This property also comes well equipped with free face masks, temperature check for guests and staff, staff trained in safety protocol, and sterilizing equipment for additional safety precautions and hygiene protocols.

What do past guests love most about Kokoon Hotel Surabaya?

Verified guests that stayed at Kokoon Hotel Surabaya have given this property a rating of 9.162 for its outstanding service as the major highlight for their stay.

What is the verified guest review consensus about Kokoon Hotel Surabaya's swimming pool?

65.0% of our past customer reviews have given an optimistic review and remarks about this property's swimming pool. You can look up on more detailed customer reviews, and comments for Kokoon Hotel Surabaya down in the review section.

What is the verified guest review consensus about Kokoon Hotel Surabaya's food?

72.0% of our verified visitor ratings have given an optimistic review and comments about this property's food. You can look up on more detailed customer reviews, and comments for Kokoon Hotel Surabaya down in the review.

What is the typical rating that verified Solo travelers' have given to Kokoon Hotel Surabaya?

Past solo travelers that have stayed at this property have given Kokoon Hotel Surabaya an average rating of 8.9. You can look up more detailed customer reviews and feedback by filtering for a specific type of verified travelers down in the review section.

What is the closest train, metro, or bus station to Kokoon Hotel Surabaya?

The nearest train, metro, or bus station is Kertomenanggal, 11209.63 m away from Kokoon Hotel Surabaya.

What popular shopping locations are in close proximity to Kokoon Hotel Surabaya?

Shopping options in Kokoon Hotel Surabaya’s Surabaya Center neighborhood include Tunjungan Plaza.

What time is check-in and check-out at Kokoon Hotel Surabaya?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated time frame may be charged an additional fee.

See map

Explore the neighborhood

What people love about Kokoon Hotel Surabaya

  • 8.4

    Excellent
    Cleanliness

    "Very nice & clean room."

    Mohamed

    |

    June 20, 2023

  • 8.8

    Excellent
    Cleanliness

    "The room I stayed in was adequate and it was clean."

    steve

    |

    May 24, 2023

  • 10

    Exceptional
    Location

    "We love the ground floor where The Arch bistro is located."

    Michelle

    |

    April 6, 2023

Property ranking|Compared to 999 Surabaya properties
See all rankings
Cleanliness score
9.2/10
Value for money score
9.1/10
Service score
9.1/10
Couples review score
8.9/10
Better than
95
%
of Surabaya properties
Better than
94
%
of Surabaya properties
Better than
94
%
of Surabaya properties
Better than
91
%
of Surabaya properties
Overall rating:

8.8

Excellent
1,090 reviews
Cleanliness
9.2
Facilities
8.8
Location
8.1
Read all reviews >
What travelers say they love:
This hotel is situated in a prime area and is exquisite.
Salmanitta from Indonesia
Couple
More about Kokoon Hotel Surabaya

More about Kokoon Hotel Surabaya

Kokoon Hotel Surabaya

See the best of Surabaya with a stay at Kokoon Hotel Surabaya, which puts you right in the city center amidst the many sights and landmarks. With its convenient location, you can easily access to the city's must-see destinations.
Kokoon Hotel Surabaya provides the best in services and amenities to help make guests feel comfortable. Post your pictures and answer your emails whenever you want, with the hotel's free Wi-Fi internet access. Pre-plan your rides to and from the airport with the hotel's easy to book transportation services. The hotel provides taxi, car hire and shuttle services to help you get to where you want to go in Surabaya.
Parking is available and free, provided by the hotel for guests with their own transportation. While lodging at this wonderful hotel, the helpful staff at the front desk can assist you with multiple services that include concierge service, express check-in or check-out, luggage storage and safety deposit boxes. The hotel's on-site dry cleaning service and laundry service help you keep your favorite travel outfits clean so you can pack less. In-room conveniences include room service and daily housekeeping, so you can relax and enjoy your stay.
The hotel is entirely non-smoking, ensuring a clean air environment. Smoking is restricted to the designated smoking areas.
Guestrooms are designed to provide an optimal level of comfort with welcoming decor and essential amenities. The hotel provides linen service and air conditioning in some rooms for the benefit of guests. Some selected rooms have television and cable TV to keep guests entertained. The hotel also provides guests with a refrigerator, bottled water, a coffee or tea maker, instant coffee and instant tea in some rooms.
Kokoon Hotel Surabaya also provides a hair dryer, toiletries, bathrobes and towels in bathrooms for select rooms.


Dining and things to do

Start your vacation days in the best possible way. Begin every morning of your stay with an in-house breakfast. Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options. Kokoon Hotel Surabaya is ready to serve your most specific needs. A selection of food types including halal options is available for guests with dietary restrictions. If you're truly selective about eating, you'll be grateful for the in-house BBQ facilities available here.
Kokoon Hotel Surabaya offers wonderful recreational facilities for guests to enjoy. The hotel's on-site pool invites you every day for a cooling dip or a few refreshing laps. For those who hate to miss a workout, a trip to the hotel's fitness facility will keep you fresh and healthy. Souvenir shopping for yourself or those back home takes no time at all at the shops.


Around the property

There are many attractions to discover within close proximity to Kokoon Hotel Surabaya. Whatever you may be looking to buy on your trip to Surabaya, chances are you'll find it at Tunjungan Plaza located 2.5 km away.


Reasons to stay here

This hotel scores higher than 94% of the city's accommodations on value for money
This hotel stands above the rest with a cleanliness score that beats 94% of accommodations in the city.
This hotel stands out for its staff and service, scoring higher than 94% of the city's accommodation.

Show less

Amenities and facilities

Excellent
Facilities

8.8

Most talked about facilities

Breakfast

17 mentions

Swimming Pool

13 mentions

Housekeeping

12 mentions

Food & Dining

2 mentions

Languages spoken
  • English
  • Indonesian
  • Malay
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fitness center
  • Golf course [on-site]
  • Massage
  • On-site entertainment
  • Spa
  • Spa/sauna
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
Cleanliness and safety
  • Anti-viral cleaning products
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Alcohol
  • BBQ facilities
  • Breakfast [buffet]
  • Breakfast [continental]
  • Coffee shop
  • Restaurant [halal]
  • Restaurants
  • Room service
Services and conveniences
  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Shops
  • Smoke-free property
  • Smoking area
  • Xerox/fax in business center
For the kids
  • Family room
  • Kids meal
Access
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms
Getting around
  • Airport transfer
  • Car park [free of charge]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service
Sports equipment rental
  • Bicycle rental
Available in all rooms
  • Air conditioning
  • Coffee/tea maker
  • Free bottled water
  • In-room safe box
  • Linens
  • Shower
  • Slippers
  • Soundproofing
  • Telephone
  • Toiletries
  • Towels
  • TV
  • Wake-up service
  • Wi-Fi [free]

Food and dining

Breakfast options
  • Asian
  • Continental
  • Halal
  • Buffet
Restaurants on site
Restaurant
  • Cuisine: American, Asian, Chinese
  • Menu: Buffet, A-la-carte

Location

Jalan Slompretan No. 26, Surabaya Center, Surabaya, Indonesia, 60161
Excellent
Location

8.1

Airports
  • Juanda International Airport (SUB)
    16.2 km
  • Abdul Rachman Saleh Airport (MLG)
    77.5 km
Public transportation
  • Surabaya Kota
    310 m
  • Semut Train Station
    680 m
Hospital or clinic
  • Klinik Utama Mentari
    580 m
Shopping
  • Tunjungan Plaza
    2.6 km
Convenience store
  • Indomaret
    2.2 km
Cash withdrawal
  • ATM
    60 m

What's nearby

Popular landmarks
  • Tugu Pahlawan
    710 m
  • Sampoerna Museum
    1.3 km
  • Suramadu National Bridge
    1.7 km
  • Tunjungan Plaza
    2.6 km
  • Monkasel (Submarine Monument)
    3.6 km
  • Bungkul Park
    5.7 km
  • Surabaya Town Square
    6.1 km
  • Surabaya's Zoo
    6.3 km
  • Pakuwon Food Festival
    7.8 km
  • Masjid Nasional Al Akbar Surabaya
    11.1 km
Nearby landmarks
  • Surabaya Kota
    310 m
  • Pasar Atom
    370 m
  • Atom Market
    380 m
  • Wasantara-Net Office
    440 m
  • Main Post Office
    440 m
  • Kepanjen Church
    490 m
  • Red Bridge Surabaya
    510 m
  • Gereja Santa Perawan Maria
    510 m
  • ITC Surabaya Mega Grosir
    520 m
  • Klenteng Hong Tiek Hian
    530 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib may be requested directly from the property.
Children 3-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from14:00
  • Check-in until23:59
  • Check-out from06:00
  • Check-out until12:00
Getting around
  • Airport transfer fee300000 IDR
  • Distance from city center6 KM
  • Travel time to airport (minutes)45
Extras
  • Breakfast charge (unless included in room price)85715 IDR
The property
  • Number of floors5
  • Number of restaurants1
  • Number of rooms 87
  • Year property opened2016
  • Most recent renovation2017

Reviews of Kokoon Hotel Surabaya from real guests

Provided by verified guests of Agoda
8.8
Cleanliness9.2
Facilities8.8
Location8.1
Service9.1
Value for money9.1
High score for Surabaya
Rating
9+ Exceptional (263)
8-9 Excellent (73)
7-8 Very Good (71)
6-7 Good (12)
<6 Below Expectation (32)
Time of the year
Mar - May (97)
Jun - Aug (127)
Sep - Nov (101)
Dec - Feb (126)

Show reviews that mention 

Showing 451 verified guest comments
12345
10.0
Exceptional
Salmanitta from Indonesia
Couple
Deluxe Queen
Stayed 1 night in July 2022

Perfect for couple traveller!”

This hotel is situated in a prime area and is exquisite. Although the type of room I booked doesn't offer a view of the outside of the building, it is still very pleasant. They provided me with a clean and spacious room that comes with all the necessities. The mattress is cozy, and all the equipment is complete! Although the general style of the hotel is vintage, it still offers a homey feel that makes you want to come back for more. When I arrived after hours, both the security and the receptionist were extremely welcoming and attentive. Everything at the breakfast buffet is tasty! Looking forward to come back.

Reviewed September 14, 2022

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10.0
Exceptional
Judith from United States
Solo traveler
Superior Twin
Stayed 1 night in January 2023

unique cozy hotel in the midst of busy neighborhood”

I was very pleased by the atmosphere of this hotel. It has a grace and elegance without being overly pretentious. My room was clean, had a great sleep. Breakfast was complete and interesting. highly recommend.

Reviewed January 25, 2023

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Hi Judith, Greetings from Kokoon Hotel Surabaya. Thank you very much for choosing Kokoon Hotel as your place to stay in Surabaya. We are delightful could provide a great experience for you. Surely will happy to meet you again. Have a great day!

Responded January 31, 2023
Kokoon Hotel Surabaya
10.0
Exceptional
DAVID from Indonesia
Solo traveler
Standard Double Room
Stayed 1 night in January 2023

nice hotel”

Very attractive / cool designed public spaces, good breakfast, nice restaurant (I had a pizza it was quite good), clean but very standard room. The price was so reasonable, I will probably upgrade to a Deluxe room next time.

Reviewed January 26, 2023

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Hi Mr David, Thank you for taking the time to write your review of our property, your comments are very much valued. We are glad to know that you liked our services. Thank you again, and we look forward to seeing you on your next trip to Surabaya. warm regards., Kokoon Hotel Management

Responded January 31, 2023
Kokoon Hotel Surabaya
9.6
Exceptional
Sandra from Indonesia
Solo traveler
Superior Twin
Stayed 1 night in January 2023

This hotel was great”

This hotel was a delightful surprise, especially given the price. The architecture was inspiring. The food was really delicious -- the breakfast was one of the best. The beds were comfortable. The swimming pool was large enough and quiet. The staff were superb. The towels need renewing. I will be back if I am back in Surabaya.

Reviewed January 27, 2023

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Hi Sandra, Thank you very much for choosing Kokoon Hotel as your place to stay in Surabaya. And also thank you for your time to write a great review about our hospitality service. We are delightful could provide a great experience for you. Surely, we will happy to meet you again. Have a great day! regads, Kokoon Hotel Management

Responded January 31, 2023
Kokoon Hotel Surabaya
10.0
Exceptional
Nanang from Indonesia
Family with teens
Superior Twin
Stayed 1 night in December 2022

Nice hotel”

Nice hotel with clean room, nice staff, good bfast. Located in nice place although slightly dark neighbourhood at night. Overall have a nice stay there.

Reviewed December 29, 2022

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10.0
Exceptional
Yohanes from United States
Group
Superior Plus Twin
Stayed 1 night in November 2022

Unique old school modern hotel”

Hotel is decorated with old school items which looks amazing. Hotel cleanliness is above average but the hotel might need to invest on the new towel. There are not enough light bulb in the room. Overall good value for your money.

Reviewed November 16, 2022

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10.0
Exceptional
restiana from Indonesia
Family with teens
Family
Stayed 1 night in February 2022

Family holiday with 2 teenage boys”

The family room that we ordered is spacious. There is 1 queen bed and two single beds. We were allowed to have breakfast for 4 which suited for us very well. Food for breakfast is not varied but all very delicious, swimming pool is clean and sufficient for children to have practice. Lots of good local food around the hotel and within walking distance. We enjoyed our stay here and will be back again.

Reviewed February 07, 2022

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10.0
Exceptional
Tiara from Indonesia
Family with teens
Deluxe Queen
Stayed 1 night in May 2022

Great hotel & value of money!”

Hotel located near Old Town area, walking distance to Jalan Gula, Jembatan Merah, and De Javasche Bank. It was very quiet in the night because the stores nearby are all closed and the location is not in the main road. The room was big with a complete amenities and high speed wifi connection. Hotel interior and design is also very attractive, good to take pictures on every corner. Breakfast was also good! but it took time to re-fill the food on the restaurant during breakfast so guests needed to wait. Really good value of money. Definitely will recommed this hotel.

Reviewed May 13, 2022

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10.0
Exceptional
Mohammad from Indonesia
Solo traveler
Superior Plus Twin
Stayed 1 night in September 2022

Best Heritage Hotel in Surabaya”

Great Hotel and value for money that located in the heart of Surabaya city near Tugu Pahlawan. Staff are friendly with great service and nice breakfast.

Reviewed September 26, 2022

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9.6
Exceptional
Marjos from Indonesia
Family with teens
Superior Plus Twin
Stayed 2 nights in September 2022

Very comfortable hotel”

We stayed in Surabaya as a travel hub, in between so to say, and in Kokoon we found a very comfortable place. Great design in industrial area near china town. Hotel has restaurant , very friendly staff and above al: a great pool. Comes highly recommended.

Reviewed September 11, 2022

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10.0
Exceptional
Vidya from Indonesia
Family with young children
Superior Twin
Stayed 1 night in August 2022

Best Deal Hotel”

Best price hotel in Surabaya with the best facilities, amenities, ambience, and food Super beautiful and super affordable hotel

Reviewed August 08, 2022

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9.2
Exceptional
dewi from Indonesia
Couple
Superior Twin
Stayed 1 night in October 2022

Vintage nice hotel”

Hotel decoration is best. Location is perfect in the center of surabaya. Easy to find food. Just a walking distance we can find famous mie ujung pandang, nasi cumi, and es kacang ijo. Staff is very helpful especially my room has an Aircon problem and we can move to other room. Bed and toliet is clean. Towel need a new one. Breakfeast is average. But I dont understand when the said if they dont have egg for breakfast because of late supply. I think hotel management need to improve about this. Swimming pool is clean and best for relax.

Reviewed October 08, 2022

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10.0
Exceptional
Christopher from Indonesia
Family with teens
Superior Plus Twin
Stayed 1 night in October 2022

Nice experience int the centre of Surabaya”

Nice place to stay. Less their space for parking

Reviewed October 26, 2022

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10.0
Exceptional
Safeer from Pakistan
Solo traveler
Superior Twin
Stayed 1 night in September 2022

Value of money and cheap”

Its very good And very cooperative staff as well as very healthy breakfast ,

Reviewed September 19, 2022

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10.0
Exceptional
Sherry from Indonesia
Couple
Deluxe Queen
Stayed 1 night in July 2022

Great experience”

Value for money, happy to stay here

Reviewed December 21, 2022

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10.0
Exceptional
marvin from Indonesia
Solo traveler
Superior Twin
Stayed 1 night in September 2022

Good Hotel”

Hotel bersih, lokasi strategis, staff ramah.

Reviewed November 28, 2022

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9.6
Exceptional
Abdul from Brunei Darussalam
Couple
Standard Double Room
Stayed 2 nights in January 2023

Best Affordable Hotel”

Would recommend for all travellers with limited budget..breakfast and staff were awesome

Reviewed January 12, 2023

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Hi Mr Abdul, Thank you for taking the time to write your review of our property, your comments are very much valued. We are glad to know that you liked our services. Thank you again, and we look forward to seeing you on your next trip to Surabaya. warm regards., Kokoon Hotel Management

Responded January 31, 2023
Kokoon Hotel Surabaya
10.0
Exceptional
Rohmat from Indonesia
Solo traveler
Standard Queen
Stayed 1 night in November 2022

Best”

Best banget pokoknya

Reviewed December 23, 2022

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10.0
Exceptional
Darus from Indonesia
Family with young children
Superior Twin
Stayed 2 nights in September 2022

Kokoon hotel”

Clean room, good swimming pool, good attitude staff

Reviewed September 14, 2022

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10.0
Exceptional
Caroline from Indonesia
Solo traveler
Deluxe Queen
Stayed 2 nights in September 2022

Exceptional”

Good ambience and i would be back, i love your latte! 🥰🤩

Reviewed October 12, 2022

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