Exterior view, JW Marriott Hotel Surabaya in Surabaya
Chairman Suite, Executive lounge access, Top floor, Balcony - View, JW Marriott Hotel Surabaya in Surabaya
JW Marriott Hotel Surabaya
JW Marriott Hotel Surabaya
Kid’s club, JW Marriott Hotel Surabaya in Surabaya
JW Marriott Hotel Surabaya
JW Marriott Hotel Surabaya

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2023

JW Marriott Hotel Surabaya

Jl. Embong Malang 85-89, Surabaya Center, Surabaya, Indonesia, 60261 - See map

In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Strategically situated in Surabaya Center, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Sampoerna Museum. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

Highlights

Hygiene Plus

Sparkling clean

Located in heart of Surabaya

Check-in [24-hour]

Airport transfer

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

Facilities

Airport transfer

Valet parking

Shuttle service

Free Wi-Fi in all rooms!

Kids club

Swimming pool [outdoor]

Front desk [24-hour]

BBQ facilities

Your dates are popular among travelersPopular destination! Properties in Surabaya are being booked every minute!
8.9Excellent

2,982 reviews

2,982 reviews

See map

9.2Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Exceptional for walking
Parking
FREE
Walkable places
Vertical Six Club
Blauran Market
270 m
Pasar Kedung Klinter
390 m
Gereja Perawan Maria tak Berdosa
430 m
Taman Gantung
450 m
Popular landmarks
Tunjungan Plaza
790 m
Tugu Pahlawan
1.5 km
Monkasel (Submarine Monument)
2.1 km
Suramadu National Bridge
2.5 km
Sampoerna Museum
3.2 km
Closest landmarks
Consulate of Hungary
160 m
Kantor Garuda Indonesia
420 m
Gramedia Bookstore
580 m
Wartel Shops
580 m
Plaza Tunjungan
590 m
Value for money8.7
Distance to city center0.0 Km
Location rating9.2
Nearest airportJuanda International Airport (SUB)
Distance to airport14.5 km

Rooms available at JW Marriott Hotel Surabaya

Excellent
Room comfort & quality

8.8

Two Bedroom Apartment, Executive lounge access
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  • Room size: 126 m²/1356 ft²
  • City view
  • 1 king bed & 2 single beds
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Executive Studio, Executive lounge access, Larger Guest room
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  • Room size: 48 m²/517 ft²
  • City view
  • 1 king bed
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One Bedroom Apartment, Executive lounge access, 1 King
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  • Room size: 80 m²/861 ft²
  • City view
  • 1 king bed
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Executive Deluxe, Executive lounge access, Guest room
...
  • Room size: 42 m²/452 ft²
  • City view
  • 2 double beds or 1 king bed
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Executive Deluxe Twin, Executive lounge access, Guest room
...
  • Room size: 42 m²/452 ft²
  • City view
  • 2 single beds
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One Bedroom Suite, Executive lounge access, 1 King
...
  • Room size: 86 m²/926 ft²
  • City view
  • 1 king bed
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Studio, Larger Guest room, 1 King, Corner room
...
  • Room size: 48 m²/517 ft²
  • Pool view
  • 1 king bed
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Two Bedroom Suite, Executive lounge access
...
  • Room size: 128 m²/1378 ft²
  • City view
  • 1 king bed or 2 double beds...
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Promo Business Package for Deluxe Premium Double or Twin Room
...
    Enter dates to see prices
    Chairman Suite, Executive lounge access, Top floor, Balcony
    ...
    • City view
    • Balcony/terrace
    • 1 king bed & 2 single beds
    Enter dates to see prices

    Top things to do in Surabaya

    Up to 10% off

    Popular things to do

    popular things to do

    Frequently asked questions

    Is car parking available at JW Marriott Hotel Surabaya?

    JW Marriott Hotel Surabaya offers car park onsite free of charge for guests with vehicles to choose from when staying at this property. In case the car park is full, this property also has and nearby as well. Please contact the property for more information, or log into your Agoda account and contact the property through Agoda's direct message chatbox.

    Are there ATM on-site at JW Marriott Hotel Surabaya?

    Yes! The perks of staying at JW Marriott Hotel Surabaya include an on-site ATM, providing travelers with easy access point for cash withdrawal and remaining worry-free throughout your getaway.

    What is the typical travel time to a nearby airport from JW Marriott Hotel Surabaya?

    The average travel time to get from JW Marriott Hotel Surabaya to the airport is 40 minutes, but please take into account that the travel time may vary based on traffic, weather conditions, and time of day.

    What is the verified guest review consensus about JW Marriott Hotel Surabaya's food?

    66.0% of our verified visitor evaluations have given a positive review and comments about this property's food. You can look up on more detailed customer reviews, and comments for JW Marriott Hotel Surabaya down in the review.

    What is the typical rating that verified Business travelers' have given to JW Marriott Hotel Surabaya?

    Past business travelers that have stayed at this property have given JW Marriott Hotel Surabaya an average rating of 8.7. You can look up more detailed customer evaluations and feedback by filtering for a specific type of verified travelers down in the review section.

    What is the average rating that verified Couples' have given to JW Marriott Hotel Surabaya?

    Past couple travelers that have stayed at this property have given JW Marriott Hotel Surabaya an average rating of 9.1. You can look up on more descriptive customer testimonials, and remarks by filtering for a specific type of verified guest travelers down in the review section.

    What is the closest train, metro, or bus station to JW Marriott Hotel Surabaya?

    The nearest train, metro, or bus station is Bungurasih Bus Station, 10245.01 m away from JW Marriott Hotel Surabaya.

    What restaurants are close by JW Marriott Hotel Surabaya?

    JW Marriott Hotel Surabaya’s neighborhood is Surabaya Center which includes popular restaurants such as Depot Bu Rudy Anjasmoro.

    Can special events be hosted at JW Marriott Hotel Surabaya?

    This property has indoor and outdoor venues for your special get together. Big events and gatherings like private events and weddings can be managed at JW Marriott Hotel Surabaya. Small or private gatherings like birthday parties can also be accommodated.

    More about JW Marriott Hotel Surabaya

    More about JW Marriott Hotel Surabaya

    Luxurious Comfort and Convenience at JW Marriott Hotel Surabaya

    Welcome to JW Marriott Hotel Surabaya, a 5-star hotel located in the heart of Surabaya, Indonesia. With its prime location, this hotel offers guests easy access to the city's vibrant shopping, dining, and entertainment districts. Whether you are traveling for business or leisure, JW Marriott Hotel Surabaya is the perfect choice for a luxurious and comfortable stay. Upon arrival, guests can check-in at the hotel from 02:00 PM, allowing you to start your stay without any delays. The hotel's friendly and attentive staff will ensure a smooth and hassle-free check-in process, making you feel welcomed from the moment you step into the elegant lobby. With its 407 well-appointed rooms, JW Marriott Hotel Surabaya offers a wide range of accommodation options to suit every traveler's needs. Each room is tastefully designed with modern furnishings, providing a relaxing and inviting atmosphere. Whether you choose a Deluxe Room, Executive Room, or one of the luxurious Suites, you can expect top-notch amenities and impeccable service throughout your stay. Families traveling with children will appreciate the hotel's child policy. Children between the ages of 5 to 11 can stay free of charge, making JW Marriott Hotel Surabaya a family-friendly destination. The hotel also offers a range of facilities and services to keep the little ones entertained, including a children's pool and a dedicated kids' club. Parents can relax and unwind, knowing that their children are well taken care of. In addition to its comfortable accommodations and child-friendly policies, JW Marriott Hotel Surabaya boasts a convenient location. Situated just 0.0 Km from the city center, guests can easily explore Surabaya's attractions, such as the historic Suramadu Bridge, the vibrant Tunjungan Plaza shopping mall, and the charming House of Sampoerna museum. For those traveling by air, the hotel is only a 40-minute drive from the airport, ensuring a seamless journey. With its last renovation in 2016, JW Marriott Hotel Surabaya offers modern and stylish facilities that cater to the needs of today's discerning travelers. Whether you are looking to relax by the pool, indulge in a rejuvenating spa treatment, or savor exquisite cuisine at one of the hotel's restaurants, you will find everything you need for a memorable stay. So why wait? Book your stay at JW Marriott Hotel Surabaya and experience the epitome of luxury and convenience in Surabaya, Indonesia.

    Unwind and Indulge in JW Marriott Hotel Surabaya's Entertainment Facilities

    At JW Marriott Hotel Surabaya, guests can enjoy a wide range of entertainment facilities that cater to every need and preference. Whether you're looking to relax, socialize, or have a night out on the town, this hotel has it all. For those who love to shop, the hotel offers a variety of shops where you can find everything from designer clothing to unique souvenirs. After a day of exploring, head to the bar for a refreshing cocktail or a glass of wine, and soak in the vibrant atmosphere. If you're in the mood to dance the night away, the hotel's nightclub is the perfect place to let loose and enjoy some live music or DJ sets. For a more pampering experience, visit the salon for a rejuvenating treatment or indulge in a relaxing massage at the hotel's spa. To unwind further, take a dip in the hot tub or sweat it out in the sauna. The hotel also boasts a beautiful garden where you can take a leisurely stroll or simply sit back and enjoy the serene surroundings. For some downtime with fellow guests, head to the shared lounge/TV area and catch up on your favorite shows or engage in friendly conversations. Finally, don't forget to visit the gift/souvenir shop to bring back a piece of Surabaya as a memento of your stay. With such a wide array of entertainment facilities, JW Marriott Hotel Surabaya ensures that every moment of your stay is filled with excitement and relaxation.

    Stay Active at JW Marriott Hotel Surabaya's Premier Sports Facilities

    At JW Marriott Hotel Surabaya, staying active and maintaining your fitness routine is a breeze with our top-notch sports facilities. Whether you're a fitness enthusiast or simply looking for a fun way to unwind, our hotel has everything you need to stay in shape and have a great time. Start your day off right by visiting our state-of-the-art fitness center. Equipped with the latest cardio and strength training equipment, you'll have no trouble getting in a satisfying workout. Our fitness center is open 24 hours, allowing you to exercise at your convenience, whether it's early in the morning or late at night. If you prefer to soak up the sun while staying active, take a dip in our inviting outdoor pool. Surrounded by lush greenery and comfortable lounge chairs, our pool area offers a tranquil oasis where you can swim laps or simply relax and enjoy the beautiful surroundings. The pool is the perfect place to cool off after a long day of exploring Surabaya. Best of all, these fantastic sports facilities are available to all guests free of charge. So, whether you're a dedicated fitness enthusiast or just looking to stay active during your stay, JW Marriott Hotel Surabaya has everything you need to make your visit unforgettable.

    Unparalleled Convenience at JW Marriott Hotel Surabaya

    At JW Marriott Hotel Surabaya, we strive to provide our guests with unparalleled convenience during their stay. Our 24-hour room service ensures that you can indulge in delectable dishes from the comfort of your room, any time of the day. Our laundry service takes care of your clothing needs, allowing you to travel light and worry-free. Additionally, our room service is available for those who prefer to dine in the privacy of their own space. For your peace of mind, we offer safety deposit boxes where you can securely store your valuables. Our concierge staff is always ready to assist you with any requests or information you may need. Stay connected with our complimentary Wi-Fi in public areas, ensuring that you can easily stay in touch with loved ones or catch up on work. For our guests who smoke, we have a designated smoking area where you can enjoy your cigarette without inconveniencing others. Access to our executive lounge is available for those seeking a more exclusive experience. Enjoy complimentary Wi-Fi in all rooms, allowing you to stay connected and productive throughout your stay. Our dry cleaning service takes care of your laundry needs, while our luggage storage ensures that your belongings are safe and secure. Need to grab a quick snack or essential items? Our convenience store is conveniently located within the hotel premises. Finally, our dedicated housekeeping team ensures that your room is kept clean and tidy on a daily basis. At JW Marriott Hotel Surabaya, convenience is our top priority.

    Convenient Transport Facilities at JW Marriott Hotel Surabaya

    At JW Marriott Hotel Surabaya, guests can enjoy a range of convenient transport facilities to ensure a seamless travel experience. The hotel offers airport transfer services, making it effortless for guests to reach the hotel upon arrival. For those looking to explore the city, the hotel provides tours to popular attractions, allowing guests to discover the best of Surabaya with ease. Parking is made hassle-free with valet parking and a car park onsite. Guests can also take advantage of the hotel's shuttle service, which provides convenient transportation to nearby areas. Additionally, car hire services are available for those who prefer to drive themselves. For guests in need of a taxi, the hotel offers a reliable taxi service that can be arranged at the front desk. With self-parking available and a car park free of charge, guests can rest assured that their vehicles are securely taken care of during their stay.

    Luxurious Room Facilities at JW Marriott Hotel Surabaya

    Experience the epitome of luxury and comfort at JW Marriott Hotel Surabaya, where every detail has been meticulously designed to ensure a memorable stay. The rooms at this prestigious hotel are equipped with an array of top-notch facilities to cater to all your needs. Step into your room and feel the refreshing blast of air conditioning, providing a cool and comfortable environment throughout your stay. Wrap yourself in the plush bathrobes provided, adding an extra touch of indulgence to your relaxation. Stay updated with the latest news with the complimentary daily newspaper, keeping you informed and entertained. Getting ready for a night out or an important meeting is a breeze with the hair dryer provided in each room. Sit back and unwind in front of the television, offering a wide range of channels for your entertainment. Quench your thirst with the well-stocked mini bar, offering a selection of beverages and snacks. Enjoy the fresh air and stunning views from your own private balcony or terrace, providing the perfect spot to relax and rejuvenate. Stay connected with the world with the satellite/cable TV, ensuring you never miss your favorite shows. Keep your drinks and snacks cool and fresh with the refrigerator provided in your room. At JW Marriott Hotel Surabaya, every aspect of your stay is taken care of, ensuring a truly luxurious and comfortable experience. Indulge in the exceptional room facilities and make your stay in Surabaya unforgettable.

    Indulge in Culinary Delights at JW Marriott Hotel Surabaya

    At JW Marriott Hotel Surabaya, dining is an experience to savor. With a variety of dining facilities to choose from, guests can indulge in a range of culinary delights throughout their stay. Start your day off right with a delicious breakfast buffet, offering a wide selection of both local and international dishes. For those seeking a quick bite or a caffeine fix, the hotel's coffee shop is the perfect spot to relax and enjoy a freshly brewed cup of coffee or tea. When it comes to lunch or dinner, guests can dine in style at the hotel's restaurant, which offers a diverse menu featuring both traditional Indonesian cuisine and international favorites. For those who prefer to dine in the comfort of their own room, 24-hour room service is available, ensuring that guests can enjoy a delicious meal at any time of the day or night. For those who enjoy outdoor dining, the hotel also offers BBQ facilities, perfect for a casual and relaxed meal with friends or family. With daily housekeeping and a halal restaurant option, JW Marriott Hotel Surabaya ensures that every guest's dining needs are met with utmost care and attention to detail. Indulge in the culinary delights on offer and experience a truly memorable dining experience at JW Marriott Hotel Surabaya.

    Luxurious and Spacious Rooms at JW Marriott Hotel Surabaya

    Indulge in the ultimate comfort and luxury at JW Marriott Hotel Surabaya with a wide range of room options to suit every traveler's needs. From the expansive 3 Bedroom Apartment with a generous space of 206 square meters to the opulent Chairman Suite located on the top floor with a balcony and a sprawling 341 square meters, this hotel offers a variety of accommodation choices for discerning guests. For those seeking a comfortable and stylish stay, the Deluxe Premium Twin and Deluxe Premium rooms provide a cozy retreat. The Deluxe Premium Twin offers a spacious area of 42 square meters with two single beds, while the Deluxe Premium room offers the same size with either two double beds or one king bed. Booking your stay at JW Marriott Hotel Surabaya through Agoda ensures that you get the best prices and a hassle-free experience. With Agoda's easy-to-use platform, you can conveniently browse through the available room options and secure your reservation with just a few clicks. Take advantage of Agoda's competitive rates and exclusive deals to make your stay at JW Marriott Hotel Surabaya a truly memorable one.

    Discover the Vibrant Surabaya Center

    Welcome to the heart of Surabaya, where history, culture, and modernity blend seamlessly. Surabaya Center is a bustling area that offers a myriad of attractions and experiences for every traveler. Located in the heart of Indonesia's second-largest city, JW Marriott Hotel Surabaya is perfectly situated to explore all that Surabaya Center has to offer. Immerse yourself in the rich history of Surabaya by visiting the iconic Heroes Monument, a towering structure that commemorates the city's struggle for independence. Just a short distance away, you'll find the historic House of Sampoerna, a museum and cigarette factory that provides a fascinating insight into Indonesia's tobacco industry. For those seeking retail therapy, Surabaya Center is home to some of the city's most popular shopping malls, including Tunjungan Plaza and Grand City Mall. Indulge in a shopping spree, browse through international brands, and savor delicious local cuisine at the numerous restaurants and cafes. After a day of exploring, retreat to the luxurious JW Marriott Hotel Surabaya, where you can unwind in spacious rooms with stunning city views. Indulge in delectable dining options, relax by the pool, or rejuvenate at the on-site spa. With its prime location and world-class amenities, JW Marriott Hotel Surabaya is the perfect base for discovering the vibrant Surabaya Center.

    Convenient Transportation Options from the Airport to JW Marriott Hotel Surabaya

    Nestled in the heart of Surabaya Center, JW Marriott Hotel Surabaya offers a luxurious and convenient stay for travelers visiting the vibrant city of Surabaya, Indonesia. Getting to the hotel from the nearest airports is a breeze, thanks to the various transportation options available. For travelers arriving at Juanda International Airport, the most convenient way to reach JW Marriott Hotel Surabaya is by taking a taxi. The airport is located approximately 25 kilometers away from the hotel, and the journey takes around 45 minutes, depending on the traffic. Taxis are readily available at the airport's designated taxi stands, and it is recommended to use reputable taxi companies like Blue Bird or Express Group for a safe and reliable ride. Another option for transportation from the airport to the hotel is by booking a private airport transfer. Many tour operators and hotels offer this service, allowing guests to enjoy a hassle-free journey from the airport directly to JW Marriott Hotel Surabaya. This option is particularly convenient for those traveling with a lot of luggage or seeking a more personalized and comfortable experience. Whether you choose to take a taxi or opt for a private airport transfer, the journey from the airport to JW Marriott Hotel Surabaya will provide you with a glimpse of Surabaya's bustling streets and vibrant atmosphere. Upon arrival at the hotel, you will be greeted by the hotel's warm and friendly staff, ready to ensure a memorable stay in this luxurious oasis in the heart of Surabaya.

    Discover Surabaya's Rich Cultural Heritage and Iconic Landmarks Near JW Marriott Hotel Surabaya

    Nestled in the heart of Surabaya, JW Marriott Hotel Surabaya offers a prime location surrounded by a plethora of iconic landmarks and attractions. Immerse yourself in the city's rich cultural heritage and explore the nearby Sampoerna Museum, where you can learn about the history of Indonesia's renowned cigarette industry. For breathtaking views and a testament to Surabaya's engineering marvel, visit the Suramadu National Bridge. This iconic landmark connects the city to the neighboring island of Madura and is the longest bridge in Indonesia. Marvel at the stunning architecture and enjoy a leisurely stroll or bike ride along the bridge, taking in the scenic vistas of the Madura Strait. Nature enthusiasts will appreciate the proximity of Bungkul Park, a charming urban park known for its lush greenery and vibrant atmosphere. Take a leisurely walk, have a picnic, or simply relax in the serene surroundings. For a glimpse into Surabaya's maritime history, head to Monkasel (Submarine Monument), a decommissioned Russian submarine turned museum. Explore the vessel's interior and learn about its role in Indonesia's naval history. Pay homage to the nation's heroes at Tugu Pahlawan, a towering monument dedicated to the fallen soldiers of the Battle of Surabaya. This iconic landmark serves as a reminder of Surabaya's significant role in Indonesia's struggle for independence. Animal lovers can visit Surabaya's Zoo, home to a diverse range of wildlife species. Spend a day exploring the zoo's exhibits and get up close with fascinating creatures from around the world. Discover the city's multicultural heritage at Ampel Mosque and Muhammad Cheng Hoo Mosque. Ampel Mosque, one of the oldest mosques in Surabaya, showcases traditional Javanese architecture and is a significant pilgrimage site for Muslims. Meanwhile, the Muhammad Cheng Hoo Mosque, inspired by Chinese architectural elements, reflects the city's multiculturalism and serves as a symbol of religious harmony. Lastly, don't miss a visit to Jembatan Merah, a historic bridge that played a pivotal role during the Battle of Surabaya. Explore the bridge's surroundings and learn about its significance in Indonesia's struggle for independence. With its central location and proximity to these iconic landmarks and attractions, JW Marriott Hotel Surabaya is the perfect base for exploring Surabaya's cultural heritage and experiencing the city's vibrant atmosphere.

    Convenient Public Transport Stations Near JW Marriott Hotel Surabaya

    Located in the heart of Surabaya, JW Marriott Hotel Surabaya offers easy access to several public transport stations, making it a convenient choice for both business and leisure travelers. The hotel is just a short distance away from Semut Train Station, Gubeng Train Station, Surabaya Kota, Sidotopo Train Station, Ngagel, and Pasar Turi Train Station, providing guests with various options to explore the city and its surroundings. Whether you prefer to travel by train or bus, these nearby stations offer a hassle-free way to navigate Surabaya. Semut Train Station and Gubeng Train Station are both within walking distance from the hotel, allowing guests to conveniently explore other parts of the city or even venture further to nearby cities. Surabaya Kota, Sidotopo Train Station, Ngagel, and Pasar Turi Train Station are also easily accessible, providing additional transportation options for guests to discover the vibrant culture, historical sites, and shopping districts of Surabaya. With these public transport stations in close proximity to JW Marriott Hotel Surabaya, guests can easily explore the city and its surroundings, making their stay both convenient and memorable. Whether you're traveling for business or leisure, the hotel's prime location ensures that you can effortlessly access the best that Surabaya has to offer.

    Indulge in a Culinary Adventure

    Surrounding JW Marriott Hotel Surabaya, you will find a plethora of dining options that cater to every palate. For a taste of authentic Indonesian cuisine, head to Aiola Eatery, where you can savor traditional dishes prepared with fresh local ingredients. If you're in the mood for a hearty breakfast or a quick coffee fix, BONCAFE MANYAR KERTOARJO is the perfect spot. For seafood lovers, Layar Seafood KH Abdul Wahab Siamin offers a wide selection of fresh catches cooked to perfection. Craving Chinese cuisine? Look no further than Apeng Kwetiau Medan - Kedung Doro, known for its delicious noodle dishes. Sate Klopo Ondomohen Bu Asih - Walikota Mustajab is a must-visit for its mouthwatering satay, while Soto Ayam 'Cak To' Undaan Wetan is renowned for its flavorful chicken soup. For a taste of Surabaya's famous beef dish, don't miss Rawon Setan - Embong Malang. Soto Ambengan Pak Sadi is another local favorite, serving up comforting bowls of traditional soup. Wapo Resto - Airlangga offers a mix of international and Indonesian flavors, perfect for those seeking a diverse dining experience. For a touch of elegance, Bon Ami Restaurant is the ideal choice, boasting a sophisticated ambiance and a menu of gourmet delights.

    Shop till you drop at Surabaya's vibrant shopping landmarks

    Surabaya is a shopaholic's paradise, and JW Marriott Hotel Surabaya is perfectly situated near a plethora of shopping landmarks. Just a short stroll away, you'll find Central Point Mall, a modern shopping center that offers a wide range of international and local brands. For those looking for traditional Indonesian souvenirs, Mirota Batik is the place to go, offering a stunning selection of batik textiles and handicrafts. If you're in the mood for some fresh flowers, a visit to Bratang Flower Market is a must. This bustling market is a feast for the senses, with vibrant blooms and fragrant scents filling the air. For food lovers, Wisata Rasa and Pasar Keputran are nearby culinary havens, offering a variety of local delicacies and street food. Shopaholics will also be delighted to discover Grand City Mall and Marvell City, two expansive shopping complexes that house a wide range of shops, restaurants, and entertainment options. Vintage enthusiasts should not miss a visit to Newton Vintage Store, where you can find unique clothing and accessories from different eras. For a taste of local culture, Pasar Genteng is a vibrant traditional market where you can browse through an array of local produce, spices, and traditional snacks. Last but not least, Plaza Tunjungan, Surabaya's iconic shopping destination, is just a short drive away. With its upscale boutiques, department stores, and entertainment facilities, Plaza Tunjungan is a must-visit for any shopping enthusiast. Whether you're looking for fashion, handicrafts, or local delicacies, JW Marriott Hotel Surabaya's surrounding shopping landmarks have something for everyone.

    Luxury at an Affordable Price: JW Marriott Hotel Surabaya

    Indulge in the opulence of JW Marriott Hotel Surabaya without breaking the bank. With an average price of $108 per room, this luxurious hotel offers unparalleled value for money. Compared to the average room price in Surabaya, which stands at a modest $28, JW Marriott Hotel Surabaya provides an exceptional experience at a fraction of the cost. Step into a world of elegance and sophistication as you enter the grand lobby of JW Marriott Hotel Surabaya. Impeccably designed rooms and suites await, offering a seamless blend of comfort and style. Each room is tastefully furnished with plush bedding, modern amenities, and stunning city views. The hotel's renowned service ensures that every guest is treated like royalty, making your stay truly memorable. Whether you're traveling for business or leisure, JW Marriott Hotel Surabaya has something for everyone. Indulge in a rejuvenating spa treatment, take a dip in the sparkling outdoor pool, or savor delectable cuisine at one of the hotel's exquisite restaurants. With its prime location in the heart of Surabaya, you'll have easy access to the city's vibrant attractions, shopping destinations, and cultural landmarks. Experience luxury without the hefty price tag at JW Marriott Hotel Surabaya. Book your stay today and discover a world of unparalleled comfort and exceptional value.

    Excellent Service, Delicious Food, and Stunning Views at JW Marriott Hotel Surabaya

    JW Marriott Hotel Surabaya is the epitome of luxury and satisfaction. With its clean rooms, friendly staff, and top-notch service, it is no wonder that guests consider this hotel to be the best in Surabaya. The hotel's breakfast is not only complete but also incredibly delicious, leaving guests satisfied and ready for the day ahead. One of the highlights of JW Marriott Hotel Surabaya is its great location, offering guests breathtaking views of the city. Whether you are enjoying a meal at the hotel's restaurant or relaxing in your room, you are guaranteed to be treated to stunning sights. The hotel's health center is also worth mentioning, as it is well-equipped and provides a great opportunity for guests to unwind and rejuvenate. The rooms at JW Marriott Hotel Surabaya are spacious and beautifully decorated in a classic style. They are well-maintained and boast a nice layout, creating a comfortable and inviting atmosphere for guests. The staff at the hotel are friendly and helpful, ensuring that guests have a pleasant and memorable stay. Overall, JW Marriott Hotel Surabaya is a top choice for travelers seeking a nice and good hotel experience.

    Exquisite Luxury and Exceptional Service at JW Marriott Hotel Surabaya

    Indulge in a world of exquisite luxury and experience exceptional service at JW Marriott Hotel Surabaya. With an impressive overall rating of 9.0, this hotel has consistently delighted guests with its outstanding facilities, impeccable cleanliness, and prime location. One of the standout features of JW Marriott Hotel Surabaya is its commitment to providing a memorable and comfortable stay. Guests have praised the hotel for its exceptional staff performance, with a rating of 9.1. The dedicated and friendly staff go above and beyond to ensure that every guest's needs are met, providing personalized service that exceeds expectations. Whether you need assistance with arranging transportation, recommendations for local attractions, or simply have a special request, the staff at JW Marriott Hotel Surabaya will make sure that you are well taken care of. In addition to the exceptional service, guests also appreciate the luxurious facilities offered at JW Marriott Hotel Surabaya. With a rating of 9.0 for facilities, this hotel provides a wide range of amenities to enhance your stay. From the state-of-the-art fitness center and rejuvenating spa, to the stunning outdoor pool and stylish restaurants, every aspect of your experience at JW Marriott Hotel Surabaya is designed to provide the utmost comfort and relaxation. With its prime location in Surabaya, guests have rated the hotel's location at an impressive 9.1. Situated in the heart of the city, JW Marriott Hotel Surabaya offers easy access to popular attractions, shopping centers, and business districts. Whether you are visiting for business or leisure, you'll find that this hotel is perfectly positioned to meet all your needs. Experience the epitome of luxury and exceptional service at JW Marriott Hotel Surabaya. With its outstanding facilities, dedicated staff, and prime location, this hotel promises an unforgettable stay that will exceed your expectations.

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    Amenities and facilities

    Exceptional
    Facilities

    9

    Most talked about facilities

    Breakfast

    97 mentions

    Housekeeping

    64 mentions

    Food & Dining

    52 mentions

    Swimming Pool

    21 mentions

    Languages spoken
    • English
    • Chinese [Cantonese]
    • Chinese [Mandarin]
    • Indonesian
    • Japanese
    • Malay
    Accessibility
    • Access all room by interior corridor
    • Accessibility for all meeting spaces
    • Accessible entrance to all on-site swimming pool
    • Accessible registration desk
    • Accessible rooms have doors 32-inch wide opening
    • Accessible route to the registration desk
    • Accessible vanities in some rooms
    • Adjustable height hand-held shower wand some rooms
    • Alarm clock telephone ringers in all rooms
    • Assistive listening devices provided for meetings
    • Audible alarms in all guest rooms and suites
    • Audible alarms in all public hallways
    • Bathtub grab bars in all rooms
    • Bathtub seat in some rooms
    • Deadbolts on all guest room and suites doors
    • Electronic room key
    • Elevator
    • Entirely Route to accessible guest rooms
    • Entrance to on-site business center
    • Entrance to on-site fitness center
    • Flashing door knockers in some rooms
    • Lever handles on all guest room doors
    • Lowered electrical outlets in all rooms
    • Lowered view ports in some guest room doors
    • Main entrance
    • Mobility accessibility in some rooms
    • Non-slip grab bars in some bathrooms
    • On-site accessible restaurants / lounges
    • On-site accessible self parking
    • Roll-in shower in all rooms
    • Safety chains and/or latches on all guest doors
    • Self-closing doors on all guest rooms and suites
    • Toilet seat at wheelchair height -- some rooms
    • Transfer showers in all guest rooms
    • View ports in all guest room and suites doors
    • Visual alarms in all guest rooms and suites
    • Visual alarms in all public hallways
    • Wheelchair accessible
    Internet access
    • Free Wi-Fi in all rooms!
    • Internet
    • Internet [LAN]
    • Internet services
    • Wi-Fi in public areas
    Things to do, ways to relax
    • Fitness center
    • Garden
    • Hot tub
    • Massage
    • Nightclub
    • On-site entertainment
    • Outdoor recreational features
    • Pool with view
    • Sauna
    • Spa
    • Steamroom
    • Swimming pool [outdoor]
    • Tours
    • Yoga room
    Cleanliness and safety
    • Anti-viral cleaning products
    • Body thermometer
    • Breakfast in room
    • Breakfast takeaway service
    • Cashless payment service
    • Daily disinfection in all rooms
    • Daily disinfection in common areas
    • Doctor/nurse on call
    • First aid kit
    • Free face masks
    • Guest rooms seal after sanitization
    • Hand sanitizer
    • Hotel room service app
    • Hot water linen and laundry washing
    • Hygiene certification
    • Individually-wrapped food options
    • Physical distancing of at least 1 meter
    • Professional-grade sanitizing services
    • Protective screens in common areas
    • Room sanitization opt-out available
    • Rooms sanitized between stays
    • Safe dining setup
    • Sanitized kitchen and tableware items
    • Shared stationery removed
    • Staff trained in safety protocol
    • Sterilizing equipment
    • Temperature check for guests and staff
    Dining, drinking, and snacking
    • Alternative meal arrangement
    • Bar
    • BBQ facilities
    • Breakfast [buffet]
    • Breakfast [continental]
    • Coffee shop
    • Kitchen
    • Restaurant [halal]
    • Restaurants
    • Room service [24-hour]
    • Snack bar
    Services and conveniences
    • Air conditioning in public area
    • Cash withdrawal
    • Concierge
    • Contactless check-in/out
    • Convenience store
    • Currency exchange
    • Daily housekeeping
    • Doorman
    • Dry cleaning
    • Facilities for disabled guests
    • Food delivery
    • Gift/souvenir shop
    • Grooming service
    • Ironing service
    • Laundry service
    • Luggage storage
    • Meeting/banquet facilities
    • Safety deposit boxes
    • Salon
    • Shops
    • Smoking area
    • Terrace
    • Xerox/fax in business center
    For the kids
    • Family room
    • Kids club
    • Kids facilities
    • Kids meal
    • Swimming pool [kids]
    Land sports
    • Golf course (within 3 km)
    Access
    • Buzzer/wireless intercom
    • CCTV in common areas
    • CCTV outside property
    • Check-in/out [private]
    • Check-in [24-hour]
    • Fire extinguisher
    • Front desk [24-hour]
    • Non-smoking rooms
    • Pets allowed
    • Safety/security feature
    • Security [24-hour]
    • Smoke alarms
    • Soundproof rooms
    Getting around
    • Airport transfer
    • Car park [free of charge]
    • Car park [nearby]
    • Car park [on-site]
    • Rental car
    • Shuttle service
    • Taxi service
    • Valet parking
    Available in all rooms
    • Accessible by elevator
    • Air conditioning
    • Alarm clock
    • Bathrobes
    • Bathroom phone
    • Bathtub
    • Blackout curtains
    • Carpeting
    • Closet
    • Clothes rack
    • Coffee/tea maker
    • Complimentary tea
    • Daily housekeeping
    • Desk
    • Dishwasher
    • Electric kettle
    • Free bottled water
    • Free instant coffee
    • Free welcome drink
    • Hair dryer
    • Individual air conditioning
    • In-room safe box
    • Internet access – wireless
    • Ironing facilities
    • Laptop workspace
    • Linens
    • Microwave
    • Mini bar
    • Mirror
    • Private bathroom
    • Refrigerator
    • Safety/security feature
    • Satellite/cable channels
    • Seating area
    • Separate shower/bathtub
    • Shower
    • Slippers
    • Socket near the bed
    • Sofa
    • Soundproofing
    • Telephone
    • Toiletries
    • Towels
    • Trash cans
    • Wake-up service
    • Wi-Fi [free]

    Food and dining

    Breakfast options
    • American
    • Asian
    • Continental
    • Halal
    • Vegetarian
    • Buffet
    Restaurants on site
    The Pavilion Restaurant
    • Cuisine: Indonesian, International
    • Menu: A-la-carte
    Tang Palace Chinese Restaurant
    • Cuisine: Asian, Chinese
    • Menu: Buffet
    Imari Japanese Restaurant
    • Cuisine: Japanese
    • Menu: Buffet
    Uppercut Steakhouse
    • Cuisine: French
    • Menu: Buffet

    Location

    Jl. Embong Malang 85-89, Surabaya Center, Surabaya, Indonesia, 60261
    Exceptional
    Location

    9.2

    Airports
    • Juanda International Airport (SUB)
      14.5 km 47 min drive
    • Abdul Rachman Saleh Airport (MLG)
      75.4 km 2.5 hour drive
    Public transportation
    • Pasar Turi Train Station
      1.3 km
    • Gubeng Train Station
      2.0 km
    Hospital or clinic
    • Puskesmas Kedungdoro
      600 m
    Shopping
    • Tunjungan Plaza
      790 m
    Convenience store
    • On-site
    Cash withdrawal
    • ATM on-site

    What's nearby

    Popular landmarks
    • Tunjungan Plaza
      790 m
    • Tugu Pahlawan
      1.5 km
    • Monkasel (Submarine Monument)
      2.1 km
    • Suramadu National Bridge
      2.5 km
    • Sampoerna Museum
      3.2 km
    • Bungkul Park
      3.6 km
    • Surabaya Town Square
      3.9 km
    • Surabaya's Zoo
      4.2 km
    • Pakuwon Food Festival
      7.6 km
    • Masjid Nasional Al Akbar Surabaya
      8.8 km
    Nearby landmarks
    • Vertical Six Club
    • Consulate of Hungary
      160 m
    • Blauran Market
      270 m
    • Pasar Kedung Klinter
      390 m
    • Kantor Garuda Indonesia
      420 m
    • Gereja Perawan Maria tak Berdosa
      430 m
    • Taman Gantung
      450 m
    • BG Junction
      460 m
    • Museum Surabaya
      500 m
    • Wisata Rasa
      520 m
    Distances shown are straight-line distances on the map. Actual travel distances may vary.

    Property policies

    Children and extra beds

    Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

    All children are welcome.

    Infant 0-4 year(s)
    Stay for free if using existing bedding.
    Baby cot/crib available upon request
    Children 5-11 year(s)
    Stay for free if using existing bedding.
    If you need an extra bed, it will incur an additional charge.
    Guests 12 years and older are considered as adults
    Must use an extra bed which will incur an additional charge.
    Others
    • Children below 12 years old are not allowed in Executive Lounge.
    • The room rates are based on single or double occupancy. Charges apply to additional guests.
    • When booking more than 5 rooms, different policies and additional supplements may apply.

    Some helpful facts

    Check-in/Check-out
    • Check-in from14:00
    • Check-out until12:00
    Getting around
    • Airport transfer fee400000 IDR
    • Distance from city center0.0 Km
    • Travel time to airport (minutes)40
    Extras
    • Breakfast charge (unless included in room price)388000 IDR
    • Daily Internet/Wi-Fi fee0 IDR
    The property
    • Non-smoking rooms/floorsno
    • Number of bars/lounges1
    • Number of floors25
    • Number of restaurants5
    • Number of rooms 407
    • Year property opened1996
    • Most recent renovation2016
    Parking
    • Daily parking fee0 IDR

    Reviews of JW Marriott Hotel Surabaya from real guests

    8.9
    Location9.2
    Service9.1
    Cleanliness9.0
    Facilities9.0
    Room comfort and quality8.8
    Value for money8.7
    High score for Surabaya
    Rating
    9+ Exceptional (704)
    8-9 Excellent (245)
    7-8 Very Good (281)
    6-7 Good (60)
    <6 Below Expectation (56)
    Guest Type
    Room Type
    Language

    Show reviews that mention 

    Showing 1,347 verified guest comments
    12345
    10.0
    Exceptional
    Aprilia from Indonesia
    Family with young children
    Deluxe Premium, Guest room, 1 King
    Stayed 1 night in April 2023

    Grrat Stay! ”

    Stayed for three nights during Eid Al Fitr. They were busy, but still provided outstanding service from check-in to check-out. Their breakfast selections were great, from indonesian to chinese to western food, you name it, they've got it. And it was really nice that they just opened a kids club. Eventho its small, but it offers some kind of activities and amusements for kids other than swimming in the pool (which is great too). The room is a bit outdated but doesnt have that old, moldy feel to it. And we also love the size of the room, bathup in the bathroom (not many hotels have it nowadays), and the huge bath mat in the bathroom (instead of a little towel most hotel would pass as a bathmat). Overall a great stay and would like to comeback :)

    Reviewed April 30, 2023
    10.0
    Exceptional
    Melisa from Indonesia
    Family with teens
    Deluxe Premium, Guest room, 1 King
    Stayed 1 night in November 2022

    Best Experience ”

    We impulsively stayed here for 1 night and it was the best decision. Location wise, it's in the center of the city, so it's close to many destinations in the city. The room are spacious and have everything you could ever need. It has separated bathtub and shower so it will keep the bathroom dry and safe for elderly. The bed, pillows are medium firm and very comfy. Sofa is comfy too to relax. The best part of the hotel are the health club (gym, sauna, jacuzzi) and the breakfast. The gym is very clean and neat and bright (it has glass wall all the way of the gym) , and it got everything you need to exercise basically. Swimming pool is okay. The jacuzzi is very nice (must try). Then last but not least, the breakfast, it had so many varieties, Indonesian, western, South-East, Asian, from appetiser to desserts. For the price I paid, I can say I really enjoyed and satisfied with marriot surabaya.

    Reviewed November 28, 2022

    Dear Ms. Melisa, Thank you for taking the time to share your valuable feedback. We are delighted to learn that our service and facilities did meet your expectations and became one of your travel highlights during your stay with us. Once again, thank you for sharing your positive feedback and we look forward to welcoming you whenever your travels bring you back to Surabaya. If there is anything that we can assist you to plan for your future visits, please do not hesitate to stay in touch Sincerely, General Manager Gaurav Saxena

    Responded December 21, 2022
    JW Marriott Hotel Surabaya
    10.0
    Exceptional
    Lawrence from Australia
    Couple
    Deluxe Premium, Guest room, 1 King
    Stayed 2 nights in April 2023

    Wonderful stay”

    Did a stay cation while already staying in Surabaya. The food, the staff (especially Deny) were amazing. The amenities are serviced well and are clean. Will definitely stay again in the future.

    Reviewed April 18, 2023

    Dear Lawrence, Thank you for taking the time to share your valuable feedback on Agoda and staying at JW Marriott Surabaya as your hotel during your travel to Surabaya. We are delighted to learn that our service and facilities did meet your expectations and became one of your travel highlights during your stay with us. Once again, thank you for sharing your positive feedback and we look forward to welcoming you whenever your travels bring you back to Surabaya. Sincerely, General Manager Yudi Hendarsyah

    Responded May 03, 2023
    JW Marriott Hotel Surabaya
    10.0
    Exceptional
    Julianti from Indonesia
    Family with teens
    Deluxe Premium Twin, Guest room, 2 Twin/Single Bed(s)
    Stayed 1 night in December 2022

    Always love JW”

    During the pandemic, i bought JW voucher, so i can staycation regularly. And when stopby after my vacation from malang, i booked this hotel. Always love this hospitality of staff, nice room and christmas decor, good location, walking distance to mall, sooo many street food nearby. I do enjoy the jacuzzi, the food is amazing. I love this hotel and i got the best deal yesss

    Reviewed March 14, 2023

    Dear Julianti, Warmest greetings from JW Marriott Hotel Surabaya. Thank you very much for choosing our hotel as your staying destination during your holiday in Surabaya and for taking time to share your recent experience. It's absolutely delightful to see that you had a fantastic experience with us. It was a pleasure to have you here and we will be looking forward to welcoming you back for a much longer stay! Sincerely, JW Marriott Surabaya Team

    Responded March 30, 2023
    JW Marriott Hotel Surabaya
    10.0
    Exceptional
    Zaiton from Singapore
    Family with teens
    Deluxe Premium, Guest room, 1 King
    Stayed 2 nights in December 2022

    December holiday 23-25”

    We have truly enjoyed our stay there. The staffs were polite and helpful. To bapak Fiki who gave us some recommendation places to do our shopping and to eat and bapak Deny who serve jamu to us. The breakfast was sumptous and delicious. The room was big, clean and quiet. The service in JW Marriot is top notch. Well done and keep it up.

    Reviewed December 30, 2022

    Dear Zaiton, Greetings from City of Heroes. Thank you very much for choosing JW Marriott Surabaya as your staying destination in Surabaya. We are delighted to know that your overall stay was satisfying! Please rest assured that your feedback was taken on-board for further review as providing a well-maintained facilities is one of our top priorities. It was a great pleasure to have you here and we are looking forward to welcoming you back in the nearest future. Sincerely, General Manager Gaurav Saxena

    Responded January 16, 2023
    JW Marriott Hotel Surabaya
    12345
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