JW Marriott Hotel Surabaya
For travelers who want to take in the sights and sounds of Surabaya, JW Marriott Hotel Surabaya is the perfect choice. Its convenient location right in the city center allows you more time to see all that Surabaya has to offer.
At JW Marriott Hotel Surabaya, the excellent service and superior facilities make for an unforgettable stay. Free internet access provided within the hotel keeps you connected throughout your stay. Airport transfer services can be booked before your check-in date, to ensure a smooth and convenient arrival or departure. Exploring Surabaya is made even more convenient with the taxi, car hire and shuttle services available at the hotel.
For guests arriving by car, parking is provided free of charge. Always get the assistance you need with front desk services including concierge service, luggage storage and safety deposit boxes. Booking the best tickets and getting the hottest restaurant reservations are made easy with help from the hotel's tours. For longer stays or whenever you need it, the dry cleaning service and laundry service keep your favorite travel outfits clean and available.
Feel like doing nothing? Available services like 24-hour room service, room service and daily housekeeping let you get the most out of your time at the JW Marriott Hotel Surabaya. All your minor, last-minute needs can be taken care of by the convenience stores without having to go anywhere. For guests who would like to smoke, the designated smoking areas are available.
All rooms at JW Marriott Hotel Surabaya are designed and decorated to make guests feel right at home. Enjoy your stay even more at the hotel, knowing that some selected rooms include linen service, blackout curtains and air conditioning. Every stay is a new experience with various interesting room layout options at JW Marriott Hotel Surabaya, including rooms with separate living room and balcony or terrace. For a bit of entertainment, guests will find television and cable TV available in some selected rooms.
Don't worry about being thirsty as a refrigerator, bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar are provided in some guestrooms. Bathroom amenities are just as important as others, and at the hotel you'll find a hair dryer, toiletries, bathrobes and towels available in some guest bathrooms. Don't forget to visit the exquisite executive lounge to enjoy the luxury services and atmosphere.
Dining and things to do
Each morning you can start the day with a delicious in-house breakfast offered at JW Marriott Hotel Surabaya. Don't start your vacation days without your morning coffee, available every morning in the café. A number of great dining options at the hotel assures that you'll always have convenient and delicious choices. Guests with dietary restrictions will appreciate a selection of cuisine types at JW Marriott Hotel Surabaya including halal options.
A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the bar and nightclub. Are you a great cook? Make your own meals in-house at the hotel's BBQ facilities.
Enjoy the countless activities offered at JW Marriott Hotel Surabaya. A relaxing end to every day is possible with a visit to the massage, hot tub, salon and sauna. Don't forget to make a visit or two to the hotel's pool. Burn off you vacation calories with a quick visit to the hotel's fitness facility.
Got someone special waiting for you back home? Then easily pick up a memorable gift at the shops and souvenir shops.
Around the property
Don't spend all your time inside while in Surabaya! Find that special item or souvenir that will commemorate your trip to Surabaya at Tunjungan Plaza located 790 m away.
![Swimming pool [outdoor], JW Marriott Hotel Surabaya in Surabaya](http://pix10.agoda.net/hotelImages/5105344/0/bbbb221546bf2c68c9ca6d60ddd76564.jpg?ce=0&s=1024x768 "Swimming pool [outdoor], JW Marriott Hotel Surabaya in Surabaya")
![Swimming pool [outdoor], JW Marriott Hotel Surabaya in Surabaya](http://pix10.agoda.net/hotelImages/5105344/0/7aa3e9c55c259d50fd79f275d251cb08.jpg?ca=23&ce=0&s=1024x768 "Swimming pool [outdoor], JW Marriott Hotel Surabaya in Surabaya")
![Swimming pool [outdoor], JW Marriott Hotel Surabaya in Surabaya](http://pix10.agoda.net/hotelImages/5105344/0/644b0ec9e94e2c7971fcc096961bb229.jpg?ca=23&ce=0&s=1024x768 "Swimming pool [outdoor], JW Marriott Hotel Surabaya in Surabaya")
![Swimming pool [outdoor]](http://pix10.agoda.net/hotelImages/62310/-1/40bb1e81e43675d53aaf9698e7052d61.jpg?ca=13&ce=1&s=1024x768)
![Swimming pool [outdoor]](http://pix10.agoda.net/hotelImages/62310/-1/40bb1e81e43675d53aaf9698e7052d61.jpg?ca=13&ce=1&s=98x98&ar=1x1)
![Swimming pool [outdoor]](http://pix10.agoda.net/hotelImages/5105344/0/7aa3e9c55c259d50fd79f275d251cb08.jpg?ca=23&ce=0&s=98x98&ar=1x1)
![Swimming pool [outdoor]](http://pix10.agoda.net/hotelImages/5105344/0/644b0ec9e94e2c7971fcc096961bb229.jpg?ca=23&ce=0&s=98x98&ar=1x1)
![Swimming pool [outdoor]](http://pix10.agoda.net/hotelImages/5105344/0/c1a74b731936ae44352c8d9b604823b0.jpg?ca=23&ce=0&s=98x98&ar=1x1)
![Swimming pool [outdoor]](http://pix10.agoda.net/hotelImages/5105344/0/533b97247c89b2a71007ca51cdef553d.jpg?ca=23&ce=0&s=98x98&ar=1x1)
![Swimming pool [outdoor]](http://pix10.agoda.net/hotelImages/62310/-1/d5f195cf281fa53b2d5ea88af2b42940.jpg?ca=8&ce=1&s=98x98&ar=1x1)
superb”
location is a few minutes walk from tunjungan mall, but there's also free shuttle service every hour if you are lazy to walk. the room is very good size, classic style and well maintained, nice deco and layout. the dressing gown is very comfortable. the bathroom is also large enough, i could spend hours under the rain-shower. the gym is very well equipped and has very large changing room, steam room and sauna. we took the room without breakfast as we prefer to check out the local breakfast around. will definitely stay in this hotel again if the price point is within our budget.
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Dear Nor, Thank you for taking the time to share your valuable feedback. We are delighted to learn that our service and facilities did meet your expectations and became one of your travel highlights during your stay with us. Once again, thank you for sharing your positive feedback and we look forward to welcoming you whenever your travels bring you back to Surabaya. If there is anything that we can assist you to plan for your future visits, please do not hesitate to stay in touch Sincerely, General Manager Gaurav Saxena
Good hotel with fantastic location”
Security of the hotel is high and the staff were all nice and helpful. Appreciate the concierge staff for walking us out of the hotel to show us the direction to the ATM. :):) The room was huge and generally clean. Although we would much appreciate a cleaner shower head. Pillow were on the soft side too. But generally we still had a fantastic stay, and the breakfast was great!
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Dear Bee, Greetings from City of Heroes. Thank you very much for choosing JW Marriott Surabaya as your staying destination in Surabaya. We are delighted to know that your overall stay was satisfying! Please rest assured that your feedback was taken on-board for further review as providing a well-maintained facilities is one of our top priorities. It was a great pleasure to have you here and we are looking forward to welcoming you back in the nearest future. Sincerely, General Manager Gaurav Saxena
Business Hotel you can count on”
I was staying at Surabaya after midnight arrival. Breakfast with colleagues, from 08.00 to 11.00. They were very nice to let my partner joined, even though it was a very late breakfast (or a brunch yet, already). I really appreciate them, the staff. A very impressive menu, choices of food, from western to locals, dishes to fruits. Very much enjoyed them. Not to mention the room. Although it wasn't as big as Yogyakarta's Marriot, but their standards reflect their stars. Thank you very much Marriot.
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Warmest greetings from JW Marriott Hotel Surabaya.. Thank you very much for choosing our hotel as your staying destination during your holiday in Surabaya and for taking time to share your recent experience. It's absolutely delightful to see that you had a fantastic experience with us. It was a pleasure to have you here and we will be looking forward to welcoming you back for a much longer stay! Best regards, JW Marriott Hotel Surabaya
Great and clean hotel”
Great breakfast, super clean, super friendly staff, great pool, the only thing that’s a bummer is that the hotel doesn’t have a kids club. Other than that, it was a very pleasant stay!
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Dear Jovial, Thank you for taking the time to share your valuable feedback and staying at JW Marriott Surabaya as your hotel during your travel to Surabaya. We are delighted to learn that our service and facilities did meet your expectations and became one of your travel highlights during your stay with us. Once again, thank you for sharing your positive feedback and we look forward to welcoming you whenever your travels bring you back to Surabaya. If there is anything that we can assist you to plan for your future visits, please do not hesitate to stay in touch Sincerely, General Manager Gaurav Saxena
Great hotel, great food, good location”
Hotelnya lux banget, very clean, lokasi strategis, ramah, resepsionis pelayanan cepet & gak berbelit2, breakfast nya oke banget, view pool ok... Recommended!!
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Salam hangat dari JW Marriott Hotel Surabaya! Terima kasih karena telah menginap bersama kami dan atas waktu yang anda luangkan untuk membagikan pengalaman anda. Memberikan pengalaman menginap yang tak terlupakan sangatlah penting bagi kami, oleh karena itu kami sungguh senang mengetahui anda suka dengan pelayanan dan kamar kami. Seluruh tim akan menantikan kunjungan anda yang berikutnya. Salam, JW Marriott Hotel Surabaya
Great place for stay”
What can i say everything is perfect, the room is big and clean, the staff very friendly and helpful and breakfast is great, location is strategic, i will come back
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Dear rita, Sunny Greetings from JW Marriott Surabaya. Firstly thank you for taking the time to provide us with your experience. Your feedback is of paramount importance to us in our effort to continually improve the high standards we set ourselves. Rest assured that we will share your feedback to all of our team. It was an honor to have you in our midst. On behalf the entire team, we look forward to your welcoming you back to JW Marriott Surabaya. Sincerely, General Manager Gaurav Saxena
Delightfull short stay!”
Hotel is not the newest, but it well maintained. Because of it's age, rooms are large and well built, so no noise from neighbors or hallway. Perfect services throughout, from check in to check out. Breakfast has many options with ample staff to serve.
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Warmest greetings from JW Marriott Hotel Surabaya.. Thank you very much for choosing our hotel as your staying destination during your holiday in Surabaya and for taking time to share your recent experience. It's absolutely delightful to see that you had a fantastic experience with us. It was a pleasure to have you here and we will be looking forward to welcoming you back for a much longer stay! Best regards, JW Marriott Hotel Surabaya
One of the best hotels ive stayed at ”
Most helpful and friendly staff 24/7. Facilities were amazing. Spacious and spotless rooms. Definitley best value for money. Will be returning here again for sure. Cant flaw this hotel at all
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Dear Aris, Sunny Greetings from JW Marriott Surabaya. Firstly thank you for taking the time to provide us with your experience. Your feedback is of paramount importance to us in our effort to continually improve the high standards we set ourselves. Rest assured that we will share your feedback to all of our team. It was an honor to have you in our midst. On behalf the entire team, we look forward to your welcoming you back to JW Marriott Surabaya. Sincerely, General Manager Gaurav Saxena
Best hotel in Surabaya”
This is our best experience for staycation in 5 star hotel in Surabaya. The room, the staff, the pool and the food was excellent! My kids loved the bathtub 🤩
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Warmest greetings from JW Marriott Hotel Surabaya.. Thank you very much for choosing our hotel as your staying destination during your holiday in Surabaya and for taking time to share your recent experience. It's absolutely delightful to see that you had a fantastic experience with us. It was a pleasure to have you here and we will be looking forward to welcoming you back for a much longer stay! Best regards, JW Marriott Hotel Surabaya
Always recommended”
What I can say, this place is superb. Perfect room with bathtub, excellent breakfast as always.
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Warmest greetings from JW Marriott Hotel Surabaya.. Thank you very much for choosing our hotel as your staying destination during your holiday in Surabaya and for taking time to share your recent experience. It's absolutely delightful to see that you had a fantastic experience with us. It was a pleasure to have you here and we will be looking forward to welcoming you back for a much longer stay! Best regards, JW Marriott Hotel Surabaya
Yes its 5 star hotel !!!”
They gives us a great service, especially when we have a problem and how quick they help to solve the problem !!! Yes its 5 stat hotel !!! Clean and great breakfast yes its a must right.
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Warmest greetings from JW Marriott Hotel Surabaya.. Thank you very much for choosing our hotel as your staying destination during your holiday in Surabaya and for taking time to share your recent experience. It's absolutely delightful to see that you had a fantastic experience with us. It was a pleasure to have you here and we will be looking forward to welcoming you back for a much longer stay! Best regards, JW Marriott Hotel Surabaya
Massive room with a view and splendid breakfast”
This hotel is my favorite 5 stars in Surabaya. Close proximity to mall. Room is massive and luxurious. Breakfast is 10/10. I would come back again just for the breakfast. I really enjoy my stay in this hotel
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Dear Mr. Nathanael, Greetings from JW Marriott Hotel Surabaya. Thank you very much for choosing JW Marriott Surabaya as your staying destination in Surabaya. We are delighted to know that your overall stay was satisfying! Please rest assured that your feedback was taken on-board for further review as providing a well-maintained facilities is one of our top priorities. It was a great pleasure to have you here and we are looking forward to welcoming you back in the nearest future. Sincerely, General Manager Gaurav Saxena
Service and food was excellent ”
All the staff was so friendly, they give hand sanitizer and mask inside the room. Also they have many hand sanitizers in every corner. As always I love their foods. Excellent !!
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Dear Ms. Ayu, Thank you for taking the time to share your valuable feedback. We are delighted to know that your overall stay was satisfying! Please rest assured that your feedback was taken on-board for further review as providing a well-maintained facilities is one of our top priorities. It was a great pleasure to have you here and we are looking forward to welcoming you back in the nearest future. Sincerely, General Manager Gaurav Saxena
Massive room with the view and amazing breakfast”
This hotel is my favorite 5 stars in Surabaya. Close proximity to mall. Room is massive and luxurious. Breakfast is 10/10. I would come back again just for the breakfast. I really enjoy my stay in this hotel
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Dear Nathanael, Greetings from Surabaya. Thank you very much for choosing JW Marriott Surabaya as your staying destination in Surabaya. We are delighted to know that your overall stay was satisfying! Please rest assured that your feedback was taken on-board for further review as providing a well-maintained facilities is one of our top priorities. It was a great pleasure to have you here and we are looking forward to welcoming you back in the nearest future. Sincerely, General Manager Gaurav Saxena
excellent”
enjoyed my 3d2n staying with husband and 3 yo son. the room is spacious, really pleasant with super comfy bed. the breakfast menu was various. its just an excellent place to stay.
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Dear Mrs. Nirma, Sunny Greetings from JW Marriott Surabaya. Firstly thank you for taking the time to provide us with your experience. Your feedback is of paramount importance to us in our effort to continually improve the high standards we set ourselves. Rest assured that we will share your feedback to all of our team. It was an honor to have you in our midst. On behalf the entire team, we look forward to your welcoming you back to JW Marriott Surabaya. Sincerely, General Manager Gaurav Saxena
Exceptional”
Even though the bed sheets are aging but the room are clean and convenient. The staffs are very nice and helpful. Breakfast are awesome, lost of varieties, although would recommend to have fully arabica coffee beans instead of mix blend this 5 stars hotel.
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Dear P, Sunny Greetings from JW Marriott Surabaya. Firstly thank you for taking the time to provide us with your experience. Your feedback is of paramount importance to us in our effort to continually improve the high standards we set ourselves. Rest assured that we will share your feedback to all of our team. It was an honor to have you in our midst. On behalf the entire team, we look forward to your welcoming you back to JW Marriott Surabaya. Sincerely, General Manager Gaurav Saxena
Family Hotel”
Cozy, friendly hotel with excellent location in the middle of the city, not a new hotel but very well maintained
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Dear Harry, Thank you for taking the time to share your valuable feedback and staying at JW Marriott Surabaya as your hotel during your travel to Surabaya. We are delighted to learn that our service and facilities did meet your expectations and became one of your travel highlights during your stay with us. Once again, thank you for sharing your positive feedback and we look forward to welcoming you whenever your travels bring you back to Surabaya. If there is anything that we can assist you to plan for your future visits, please do not hesitate to stay in touch Sincerely, General Manager Gaurav Saxena
Exceptional”
Great view, nice ambience and helpful staff….good food …it’s worth it to stay and enjoy the leisury time In marriot Keep that good work
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Dear Ina, Thank you for taking the time to share your valuable feedback and staying at JW Marriott Surabaya as your hotel during your travel to Surabaya. We are delighted to learn that our service and facilities did meet your expectations and became one of your travel highlights during your stay with us. Once again, thank you for sharing your positive feedback and we look forward to welcoming you whenever your travels bring you back to Surabaya. If there is anything that we can assist you to plan for your future visits, please do not hesitate to stay in touch Sincerely, General Manager Gaurav Saxena
Every time you go to Surabaya, definitely stay at this hotel, all 5 stars”
All 5 stars, facilities, staff service, location near the mall, second to none, everything is complete, for sure we will come back again.
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Warmest greetings from JW Marriott Hotel Surabaya.. Thank you very much for choosing our hotel as your staying destination during your holiday in Surabaya and for taking time to share your recent experience. It's absolutely delightful to see that you had a fantastic experience with us. It was a pleasure to have you here and we will be looking forward to welcoming you back for a much longer stay! Best regards, JW Marriott Hotel Surabaya
great hotels ”
great hotels, great staff, clean rooms, and delicious foods
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Warmest greetings from JW Marriott Hotel Surabaya.. Thank you very much for choosing our hotel as your staying destination during your holiday in Surabaya and for taking time to share your recent experience. It's absolutely delightful to see that you had a fantastic experience with us. It was a pleasure to have you here and we will be looking forward to welcoming you back for a much longer stay! Best regards, JW Marriott Hotel Surabaya