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Stay at Java Paragon Hotel & Residences for stunning city views, five restaurants, rooftop dining, gym, tennis court, pool, spa treatments, and easy access to shopping and dining at Surabaya Town Square. Located in Surabaya Center, this property offers a vibrant neighborhood vibe with nearby shopping malls, local markets, and cultural landmarks to explore. Indulge in a refreshing swim in the sparkling pool or unwind in the steam room. The rooms provide the utmost comfort with air conditioning, private balconies/terraces offering stunning views, complimentary wireless internet, refreshing showers, and complimentary toiletries. Experience the dynamic atmosphere of Surabaya while enjoying the convenience of this centrally located hotel. [Some content may be Generative AI assisted. Inaccuracies may occur.]
Hygiene Plus
Located in heart of Surabaya
Check-in [24-hour]
Airport transfer
Great Breakfast
Free Wi-Fi
Swimming pool
Free parking
Spa
Front desk [24-hour]
Fitness center
Restaurant
Bar
8 travelers have booked today.
Based on 4,846 verified reviews
8.5
8.4
8.3
8.2
8.2
7.8
Location rating score
Value for money | 8.2 |
Distance to city center | 10 km |
Location rating | 8.5 |
Nearest airport | Juanda International Airport (SUB) |
Distance to airport | 12.6 km |
Does Java Paragon Hotel & Residences provide airport transfer?
Java Paragon Hotel & Residences provides airport transfer service upon request with an additional charge of 300000 IDR in local currency. To request, check the box on the booking form just before the payment page.
What kinds of facilities are available for children at Java Paragon Hotel & Residences?
While on a trip with your family, your children can also enjoy the fun in sports and recreation facilities offered at Java Paragon Hotel & Residences such as kids pool.
How many rooms does Java Paragon Hotel & Residences have?
Java Paragon Hotel & Residences has a total of 292 rooms.
At what time of the year is Java Paragon Hotel & Residences most popular?
Java Paragon Hotel & Residences's most popular month where verified guests have stayed the most is in May.
What payment options are accepted at Java Paragon Hotel & Residences?
Java Paragon Hotel & Residences accepts up to 5, with payment card options such as Visa, MasterCard, and American Express.
What do past visitors like most about Java Paragon Hotel & Residences?
Past visitors that stayed at Java Paragon Hotel & Residences have given this property a rating of 8.548 for its exceptional location as the main highlight for their stay.
What is the average rating that past Business travelers' have given to Java Paragon Hotel & Residences?
Verified business travelers that have stayed at this property have given Java Paragon Hotel & Residences an average rating of 7.9. You can look up more detailed customer evaluations and feedback by filtering for a specific type of verified travelers down in the review section.
What is the average rating that verified Families with older children have given to Java Paragon Hotel & Residences?
Verified families with older children that have stayed at this property have given Java Paragon Hotel & Residences an average rating of 8.4. You can search for more in depth customer ratings and comments by filtering for a specific type of verified travelers down in the review section.
What do local travelers think about Java Paragon Hotel & Residences?
Past local visitors that have stayed at this property have given Java Paragon Hotel & Residences an average rating of 9.1. You can look up on more specific customer reviews, and responses for this property down in the review section.
What well-known shopping destinations are close to Java Paragon Hotel & Residences?
Shopping options in Java Paragon Hotel & Residences’s Surabaya Center neighborhood include Surabaya Town Square.
What is the closest airport to Java Paragon Hotel & Residences?
The nearest airport to Java Paragon Hotel & Residences is Juanda International Airport, 13.0 km away.
Experience Luxury and Comfort at Java Paragon Hotel & Residences
Welcome to Java Paragon Hotel & Residences, a luxurious 4-star hotel located in the vibrant city of Surabaya, Indonesia. With its convenient location and impeccable service, this hotel offers a perfect blend of comfort, style, and convenience for both business and leisure travelers.
At Java Paragon Hotel & Residences, you will find a total of 292 well-appointed rooms, each designed to provide a relaxing and enjoyable stay. Whether you are traveling alone, with your family, or for a business trip, there is a room that suits your needs. The hotel was built in 1995 and underwent a renovation in 2008, ensuring that you experience modern amenities and contemporary design during your stay.
Check-in at Java Paragon Hotel & Residences begins at 02:00 PM, allowing you plenty of time to settle in and start exploring the hotel's facilities. The check-out time is until 01:00 PM, giving you a leisurely morning to enjoy a delicious breakfast or take advantage of the hotel's amenities before departing. The hotel's child policy is also family-friendly, as it allows children between the ages of 6 to 11 to stay free of charge, making it an ideal choice for families traveling with young ones.
Unwind and Indulge in Endless Entertainment at Java Paragon Hotel & Residences
At Java Paragon Hotel & Residences, your entertainment needs are fully catered to, ensuring a memorable and rejuvenating stay. Whether you're looking to relax or have a fun-filled time, the hotel's extensive range of entertainment facilities has got you covered.
Indulge in a night of sophistication and relaxation at the hotel's elegant bar, where you can sip on expertly crafted cocktails while enjoying live music and a vibrant atmosphere. For those seeking ultimate relaxation, the hotel offers a luxurious spa experience, complete with massage treatments, a sauna, and a steam room. Unwind and let all your stress melt away as the skilled therapists work their magic.
If you're a nature lover, you'll be delighted by the hotel's beautiful garden, a serene oasis where you can take a leisurely stroll or find a peaceful spot to read a book. The lush greenery and tranquil ambiance provide the perfect escape from the bustling city. Whether you're traveling for business or pleasure, Java Paragon Hotel & Residences ensures that your entertainment needs are met, allowing you to create lasting memories during your stay.
Stay Active and Fit at Java Paragon Hotel & Residences
At Java Paragon Hotel & Residences in Surabaya, Indonesia, guests can enjoy a wide range of sports facilities to stay active and fit during their stay. The hotel offers a state-of-the-art fitness center, equipped with modern machines and equipment, perfect for those who want to maintain their exercise routine while traveling. Whether you prefer cardio exercises or strength training, the fitness center at Java Paragon has everything you need to stay in shape.
In addition to the fitness center, Java Paragon Hotel & Residences also boasts tennis courts for guests who love the thrill of a competitive game. Whether you are a beginner or an experienced player, the well-maintained courts provide the perfect setting for a friendly match or a challenging tournament. Grab a racket and challenge your travel companions to a game of tennis, or simply enjoy a leisurely practice session to improve your skills.
Best of all, access to the fitness center and tennis courts at Java Paragon Hotel & Residences is completely free for guests, allowing you to make the most of your stay without any additional costs. So, whether you are a fitness enthusiast or a tennis lover, Java Paragon Hotel & Residences has you covered with its top-notch sports facilities.
Unparalleled Convenience Facilities at Java Paragon Hotel & Residences
When it comes to convenience, Java Paragon Hotel & Residences in Surabaya, Indonesia, goes above and beyond to ensure a seamless stay for its guests. With a wide range of top-notch facilities, this hotel leaves no stone unturned in providing a truly exceptional experience.
One of the standout features of Java Paragon Hotel & Residences is its 24-hour room service. Whether you're craving a late-night snack or need assistance with anything, the dedicated staff is always ready to cater to your needs. Additionally, the hotel offers laundry service and dry cleaning, making it effortless to keep your clothes fresh and clean throughout your stay.
For added peace of mind, the hotel provides safety deposit boxes and luggage storage, allowing you to securely store your valuables and belongings. The concierge desk is available to assist you with any queries or requests, ensuring that you have a hassle-free stay. Moreover, the convenience of express check-in/check-out and daily housekeeping further enhances the overall experience.
To stay connected, Java Paragon Hotel & Residences offers Wi-Fi in public areas and free Wi-Fi in all rooms. Whether you need to catch up on work emails or share your travel experiences with loved ones, you can do so seamlessly from the comfort of your room or any public space within the hotel.
Lastly, for guests who prefer smoking, the hotel has a designated smoking area to cater to their needs. This thoughtful provision ensures that all guests can enjoy a comfortable and pleasant stay.
With its extensive range of convenience facilities, Java Paragon Hotel & Residences sets itself apart as a leading choice for travelers seeking a seamless and enjoyable stay in Surabaya, Indonesia.
Convenient Transport Facilities at Java Paragon Hotel & Residences
At Java Paragon Hotel & Residences, we understand the importance of convenient transportation options for our guests. That's why we offer a range of transport facilities to ensure a hassle-free stay. For those arriving by air, our airport transfer service is available to pick you up from Juanda International Airport and bring you directly to the hotel. Our friendly and professional drivers will ensure a smooth and comfortable journey, allowing you to relax and unwind from the moment you land.
If you prefer to drive yourself, we provide valet parking and a spacious car park onsite. You can rest assured that your vehicle will be safe and secure throughout your stay. Additionally, we offer a taxi service for those who wish to explore Surabaya and its surrounding areas. Our knowledgeable drivers can recommend popular attractions and ensure you have a memorable experience. Best of all, our car park is free of charge, allowing you to conveniently park your vehicle without any additional fees. Whether you choose to utilize our airport transfer, valet parking, or taxi service, we strive to make your transportation experience as seamless as possible at Java Paragon Hotel & Residences.
Luxury and Comfort at Java Paragon Hotel & Residences
Experience the epitome of luxury and comfort at Java Paragon Hotel & Residences in Surabaya, Indonesia. Our hotel offers a wide range of room facilities to ensure a memorable stay for our guests.
Each room at Java Paragon Hotel & Residences is equipped with modern amenities to provide the utmost comfort. Stay cool and refreshed with the air conditioning system, and wrap yourself in plush bathrobes for a truly indulgent experience. Catch up on the latest news with a complimentary daily newspaper, or unwind with a selection of in-house movies on the television.
For your convenience, each room is also equipped with a hair dryer, so you can style your hair effortlessly. Stay entertained with a variety of satellite and cable TV channels, or enjoy a refreshing drink from the well-stocked mini bar. Step out onto your private balcony or terrace and take in the scenic views of Surabaya. Additionally, each room comes with a refrigerator, perfect for storing your favorite snacks and beverages.
At Java Paragon Hotel & Residences, we strive to provide the best amenities and services to make your stay truly exceptional. Book your stay with us today and experience the ultimate in luxury and comfort.
Indulge in a Culinary Delight at Java Paragon Hotel & Residences
At Java Paragon Hotel & Residences, dining is an experience that will tantalize your taste buds and leave you craving for more. With a range of dining facilities available, you can satisfy your cravings any time of the day or night.
Start your day off right with a scrumptious breakfast buffet at the hotel's restaurant. Indulge in a wide variety of local and international delicacies, freshly baked pastries, and a selection of hot and cold beverages. Whether you prefer a hearty breakfast or a light meal to kickstart your day, the restaurant offers something for everyone.
For a quick pick-me-up or a casual meet-up, head to the coffee shop. Enjoy a cup of freshly brewed coffee or choose from an array of teas and refreshing beverages. Pair your drink with a selection of delectable snacks, sandwiches, and pastries, perfect for a quick bite or a leisurely afternoon treat.
If you prefer to dine in the comfort of your own room, take advantage of the 24-hour room service. Order from an extensive menu featuring a variety of cuisines, from local Indonesian favorites to international dishes. Whether you're craving a comforting bowl of noodles or a juicy steak, the room service will ensure that your hunger is satisfied.
At Java Paragon Hotel & Residences, they understand the importance of catering to different dietary requirements. That's why they offer a halal restaurant, where you can enjoy a wide range of halal-certified dishes prepared with the finest ingredients. Indulge in the flavors of Indonesia and savor the authentic taste of local cuisine.
With its diverse dining options, Java Paragon Hotel & Residences promises a culinary journey that will delight every palate. Whether you're a food enthusiast or simply looking for a satisfying meal, the hotel's dining facilities will leave you craving for more.
Luxurious and Spacious Rooms at Java Paragon Hotel & Residences
Experience ultimate comfort and relaxation at Java Paragon Hotel & Residences with their exquisite room offerings. Choose from a variety of well-appointed options that cater to different preferences and needs.
For those seeking ample space and privacy, the 2 Bedroom Apartments are the perfect choice. With a generous area of 142 square meters, these apartments feature either 2 Single Beds or 1 King Bed, ensuring a comfortable stay for families or groups of friends.
If you prefer a more intimate setting, the Deluxe King Size Room and Deluxe Twin Bed Room offer a cozy retreat. These rooms, spanning 27 square meters, are elegantly designed and furnished with either a plush King Bed or two comfortable Single Beds.
Booking your stay at Java Paragon Hotel & Residences through Agoda guarantees you the best prices and a hassle-free experience. With Agoda's extensive network and user-friendly platform, finding the perfect room for your needs has never been easier. Enjoy peace of mind knowing that you are getting the most competitive rates and exceptional service when you book with Agoda at Java Paragon Hotel & Residences.
Surabaya Center: A Vibrant Hub in the Heart of Surabaya
Located in the bustling city of Surabaya, Java Paragon Hotel & Residences offers guests the perfect base to explore the vibrant Surabaya Center. This dynamic district is known for its lively atmosphere, diverse culinary scene, and exciting shopping experiences.
Surabaya Center is home to some of the city's most iconic landmarks, including the iconic Tunjungan Plaza, one of the largest shopping malls in Southeast Asia. Here, visitors can shop till they drop, indulge in delicious local and international cuisines, and catch the latest movies at the state-of-the-art cinema. The mall is also surrounded by a variety of entertainment options, including karaoke lounges, bars, and clubs, ensuring that there is never a dull moment.
For those interested in history and culture, Surabaya Center is also in close proximity to the historic Arab Quarter, where travelers can explore the vibrant streets lined with traditional shops, mosques, and delicious street food stalls. The area is a melting pot of cultures, with influences from Arab, Chinese, and Indonesian communities coming together to create a unique and vibrant atmosphere.
With its central location, Surabaya Center is also well-connected to other parts of the city. Guests can easily access the city's business district, government offices, and popular tourist attractions. Whether you are a business traveler or a leisure seeker, Surabaya Center offers a perfect blend of convenience, entertainment, and cultural experiences.
Traveling to Java Paragon Hotel & Residences from Surabaya Airport
Surabaya, the vibrant city in Indonesia, is home to the luxurious Java Paragon Hotel & Residences. Traveling from the nearest airport to this exquisite hotel is a breeze. Surabaya has two airports: Juanda International Airport (SUB) and Abdul Rachman Saleh Airport (MLG).
If you arrive at Juanda International Airport, located approximately 20 kilometers away from the hotel, you have several transportation options. The most convenient and popular choice is to take a taxi from the airport. Taxis are readily available outside the terminal, and the journey to Java Paragon Hotel & Residences takes around 30 minutes, depending on traffic conditions. Alternatively, you can also book a private airport transfer in advance for a hassle-free journey.
If you arrive at Abdul Rachman Saleh Airport, situated around 90 kilometers away from the hotel, the best way to reach Java Paragon Hotel & Residences is by taking a taxi or arranging a private transfer. The taxi stand is located outside the airport, and the journey typically takes around two hours, depending on traffic. Pre-booking a private transfer is recommended for a comfortable and convenient experience.
No matter which airport you arrive at, the journey to Java Paragon Hotel & Residences promises to be a delightful introduction to the vibrant city of Surabaya.
Discover the Vibrant Surroundings of Java Paragon Hotel & Residences
Nestled in the heart of Surabaya, Java Paragon Hotel & Residences offers a convenient base to explore the vibrant surroundings. Within close proximity, you'll find a plethora of landmarks and attractions that showcase the rich history and cultural heritage of the city.
One of the must-visit landmarks is the Sampoerna Museum, located just a short distance from the hotel. Housed in a beautifully restored Dutch colonial building, this museum offers a fascinating insight into the history of Indonesia's most famous cigarette brand. Explore the exhibits and learn about the traditional hand-rolled cigarette making process.
Another iconic landmark that you shouldn't miss is the Suramadu National Bridge. Spanning across the Madura Strait, this architectural marvel connects Surabaya with the island of Madura. Take a leisurely stroll or drive across the bridge to enjoy breathtaking views of the surrounding sea and admire the impressive engineering feat.
For nature enthusiasts, Bungkul Park is a delightful green oasis in the midst of the bustling city. This urban park offers a serene escape with its lush greenery, jogging tracks, and a large pond where you can rent paddle boats. It's a perfect spot for a leisurely picnic or a peaceful walk.
History buffs will be captivated by the Monkasel (Submarine Monument) and Tugu Pahlawan. The Monkasel is a real submarine turned into a museum, providing a unique opportunity to explore the interior and learn about Indonesia's naval history. Tugu Pahlawan, on the other hand, is a towering monument commemorating the heroes of the Indonesian independence struggle.
Surabaya's Zoo is a fantastic destination for families and animal lovers. Home to a diverse range of species, including elephants, orangutans, and tigers, this zoo offers an educational and entertaining experience for visitors of all ages.
Other notable landmarks and attractions in the vicinity include the Suroboyo Monument, Ampel Mosque, Muhammad Cheng Hoo Mosque, and Jembatan Merah. Each of these sites holds its own significance and adds to the cultural tapestry of Surabaya.
With its prime location, Java Paragon Hotel & Residences is the perfect starting point to explore these captivating landmarks and attractions in Surabaya. Immerse yourself in the city's history, culture, and natural beauty as you embark on a memorable journey.
Convenient Public Transport Stations near Java Paragon Hotel & Residences
When it comes to exploring Surabaya, Java Paragon Hotel & Residences is ideally located near several public transport stations, making it easy for guests to navigate the city. Just a short distance away, you'll find Semut Train Station, Gubeng Train Station, Surabaya Kota, Sidotopo Train Station, Ngagel, and Pasar Turi Train Station.
Semut Train Station is a convenient option for travelers looking to explore the city's attractions. Located nearby, it offers easy access to popular destinations such as the Suramadu National Bridge and the House of Sampoerna Museum. Gubeng Train Station is another excellent choice for guests, providing direct connections to the city's central business district and shopping centers.
For those looking to experience the local culture, Surabaya Kota is a must-visit station. From here, you can explore the vibrant Pasar Pabean market and immerse yourself in the bustling atmosphere of the city. Sidotopo Train Station is also within reach, offering convenient access to the famous Surabaya Zoo, where you can get up close and personal with a variety of exotic animals.
Ngagel is a transport hub that connects you to various parts of the city, making it an excellent choice for travelers who want to explore beyond the immediate vicinity. Lastly, Pasar Turi Train Station is a major transportation hub that provides access to other cities in Java, making it convenient for guests who wish to embark on day trips or explore the surrounding areas.
With these public transport stations located just a stone's throw away from Java Paragon Hotel & Residences, guests can easily navigate Surabaya and make the most of their stay, whether it's for business or leisure.
A Culinary Adventure Awaits
Indulge in a diverse range of culinary delights right at your doorstep when you stay at Java Paragon Hotel & Residences. With a plethora of restaurants to choose from, you'll be spoilt for choice. Begin your culinary adventure at Aiola Eatery, where you can savor delectable fusion dishes in a stylish and modern setting. For coffee enthusiasts, BONCAFE MANYAR KERTOARJO is the perfect spot to enjoy a cup of freshly brewed coffee and a variety of pastries. Seafood lovers will delight in the mouthwatering offerings at Layar Seafood KH Abdul Wahab Siamin, while noodle lovers can satisfy their cravings at Apeng Kwetiau Medan - Kedung Doro. For a taste of Surabaya's famous satay, head to Sate Klopo Ondomohen Bu Asih - Walikota Mustajab. Soto Ayam "Cak To" Undaan Wetan and Soto Ambengan Pak Sadi are must-visit spots for those seeking traditional Indonesian flavors. Craving something more adventurous? Try the legendary rawon at Rawon Setan - Embong Malang. Wapo Resto - Airlangga offers a cozy ambiance and a menu that combines Indonesian and Western cuisines, while Bon Ami Restaurant is the ideal place for a romantic dinner with its elegant atmosphere and gourmet dishes. With such a wide array of dining options, your taste buds are in for a treat during your stay at Java Paragon Hotel & Residences.
Shop 'til You Drop at Surabaya's Best Shopping Landmarks
Located in the heart of Surabaya, Java Paragon Hotel & Residences offers easy access to a plethora of shopping landmarks. Just steps away from the hotel, you'll find Central Point Mall, a modern shopping center with a wide range of local and international brands. If you're looking for traditional Indonesian handicrafts and batik, Mirota Batik is a must-visit. For a vibrant and colorful shopping experience, head to Bratang Flower Market, where you can find a variety of fresh flowers and plants. Wisata Rasa is another popular destination for food lovers, offering a wide selection of local delicacies and snacks. Pasar Keputran is a bustling traditional market where you can immerse yourself in the local culture and find unique souvenirs. For a more upscale shopping experience, Grand City Mall and Marvell City are just a short drive away. If you're a fan of vintage fashion, make sure to visit Newton Vintage Store, where you can discover one-of-a-kind clothing pieces. Pasar Genteng is another traditional market worth exploring, known for its fresh produce and local street food. And last but not least, Plaza Tunjungan, the largest shopping mall in Surabaya, is just a stone's throw away from the hotel, offering endless shopping and entertainment options. With its prime location, Java Paragon Hotel & Residences is the perfect choice for avid shoppers looking to indulge in a retail therapy extravaganza.
Affordable Luxury at Java Paragon Hotel & Residences
When it comes to finding the perfect blend of luxury and affordability in Surabaya, look no further than Java Paragon Hotel & Residences. With an average room price of just $41, this hotel offers exceptional value for money that is hard to beat in the city.
Compared to the average price of a hotel room in Surabaya, which stands at $28, Java Paragon Hotel & Residences provides a higher level of comfort and service without breaking the bank. From the moment you step into the elegant lobby adorned with modern decor, you'll feel a sense of luxury and sophistication that surpasses expectations.
Each room at Java Paragon Hotel & Residences is thoughtfully designed with your comfort in mind. The spacious and well-appointed accommodations feature plush bedding, stylish furnishings, and modern amenities to ensure a truly relaxing stay. Whether you're traveling for business or pleasure, you'll find everything you need right at your fingertips.
Indulge in a refreshing dip in the hotel's sparkling swimming pool, unwind with a pampering spa treatment, or savor a delectable meal at one of the on-site restaurants. With attentive staff ready to cater to your every need, you'll experience a level of service that is second to none.
So why settle for an average hotel room in Surabaya when you can enjoy the affordable luxury of Java Paragon Hotel & Residences? Book your stay today and discover a world of comfort and elegance that will exceed your expectations.
Excellent Service and Convenient Location
Guests have consistently praised Java Paragon Hotel & Residences for its excellent service and convenient location. The staff at the hotel are known for their friendly and helpful nature, ensuring that guests feel welcomed and well taken care of throughout their stay. The hotel's strategic location makes it easy for guests to explore Surabaya, with many attractions and amenities in close proximity. Additionally, guests have raved about the delicious breakfast spread offered at the hotel, which provides a great start to the day. The rooms are clean, comfortable, and well-maintained, offering a relaxing environment for guests to unwind after a long day. With its large size and numerous facilities, Java Paragon Hotel & Residences provides a satisfying and enjoyable experience for all guests.
Exceptional Value and Outstanding Facilities at Java Paragon Hotel & Residences
Discover a hotel that offers exceptional value and outstanding facilities at Java Paragon Hotel & Residences in Surabaya, Indonesia. With an overall rating of 8.1, this hotel has garnered positive customer reviews across various categories.
One of the standout features of this hotel is its excellent value for money, with an impressive rating of 8.1. Guests appreciate the affordable rates without compromising on quality. Whether you're a budget-conscious traveler or simply looking for great deals, Java Paragon Hotel & Residences offers an unbeatable combination of comfort, convenience, and affordability.
Moreover, the hotel's facilities are highly praised by guests, receiving a rating of 8.0. From the moment you step into the elegant lobby, you'll be greeted with a sense of luxury and sophistication. The hotel boasts a range of amenities that cater to both leisure and business travelers. Take a refreshing dip in the outdoor pool, unwind at the spa and wellness center, or stay active at the fitness center. With such a wide array of facilities, Java Paragon Hotel & Residences ensures that guests have everything they need for a memorable stay.
Excellent8.2
Facilities
Excellent8.5
Location
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
The property is upgrading some rooms. The construction noise may occur during this period.
Provided by verified guests of
Excellent
Show reviews that mention
Was here for a friend’s wedding and we stayed with family overnight. The hotel was on great location. Altough a bit dated, it was sufficiently clean and maintained. Staff were helpful and friendly.
Dear Yan Warmest Greeting from Java Paragon Hotel and Residences Surabaya. Thank you for sharing your experience through Agoda. We’re thrilled to hear that you had a pleasant stay for your friend’s wedding and that the hotel’s location worked well for you and your family. We truly appreciate your understanding regarding the hotel’s age, and we are glad that you found the cleanliness and maintenance to be up to standard. It’s also wonderful to hear that our staff made a positive impression with their helpful and friendly service. Your feedback is very valuable to us, and we’re always working to improve the guest experience. We hope to have the pleasure of welcoming you back in the future, whether for another special event or a relaxing getaway. Warm regards, Management.
Our stay at the property was excellent. The location was perfect, with easy access to nearby attractions. The staff were friendly and helpful throughout our stay. The breakfast was delicious and had a wide variety of options. Housekeeping did an amazing job keeping our room clean and tidy. Parking was convenient and hassle-free. The only downside was that some of the facilities were slightly outdated, but this did not affect our stay negatively. Overall, we highly recommend this property for its great value for money and location.
I've booked 2 Deluxe rooms for 3 nights, and when we've arreived for check in, the lady at the receptionist offered us the new renovated rooms(Premiere room), with additional charges for Rp. 200.000/room/night. we've offered to take a have a room tour before we decided to upgrade the rooms, which we did. after having the room tour, we were excited and want to upgrade the our rooms. but we are shocked when we back at the receptionist, the lady said that the additional charges is Rp. 350.00/room/night. how can she just changing the charges just like that, and without even any remorse, saying that the actual additional upgrade charges is Rp. 350.000 and never said that the charges is Rp. 200.000. we insist to talk with manager on duty at that time, which is Mr. Aulia, and finally he confirmed that the rate is Rp. 200.000, then we finally agreed to upgrade 1 room to Premiere.(Thanks to Mr. Aulia). The new renovated rooms(Premiere) is well decorated, and really look great compare to the old Deluxe room. after stayed for 1 night we found out that AC at booth rooms, premiere(1716) and Deluxe(1708) were not cold at all, and my family can't sleep well. in the morning i've informed this matter to the receptionist, and they've offered us to change the rooms, which we agreed. but even with the new rooms(708), it's still the same, the AC is not cold. i've complained again and they said that they will fixed the AC problem, but nothing changed. With current hot weather in Surabaya, cold AC is really something that we need. Unfortunetely the 3 nights we've spent at Java Paragon really quite disapointment, especially when we have upgraded the room into Premiere room with additional charges offcourse we were expecting more than this. Pro : 1. Location near to tolls, but traffic at certain hours is also quite annoying. 2. Breakfast has many variations, taste acceptable. 3. facility : swimming pool, fitness centre 4. Free parking 5. Wifi in all rooms and buildings area. Cons : 1. AC NOT COLD 2. Receptioinist need to be more friendly and helpfull.
Excellent location with big room n big pool. Excellent for family n close to Ciputra World mall
Dear Mr. Le Warmest Greeting from Java Paragon Hotel and Residences Surabaya. Thank you so much for your kind and thoughtful review through Agoda. We’re absolutely delighted to hear that you enjoyed our excellent location, spacious rooms, and large pool. It's wonderful to know that our facilities were perfect for your family, and we're glad the close proximity to Ciputra World Mall added extra convenience to your stay. We always strive to offer the best experience possible for all our guests, and your positive feedback reassures us that we are on the right track. We truly appreciate your support and look forward to welcoming you and your family back for another memorable stay in the future Best regards Management
Airport transfer
Located in heart of Surabaya
Currency exchange
Free Wi-Fi in all rooms!
Good hotel, but lack of easily accessible power outlets”
We arrived earlier than check-in time with the intention to just store our luggage and return afterwards, but kindly allowed to check-in earlier. Clean room, complete toiletries, with welcome mini bar. Breakfast was good, there was a lot of variation. We also tried the spa, located near the gym and pool. What I found lacking is power outlet near bed. But it was solved by asking the receptionist for multiple socket outlet, which was readily delivered to our room.