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18 travelers have booked today.
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8.5
Excellent
1,294 reviews
1,294 reviews
"Very clean rooms, absolutely helpful staff!"
"Clean dan Comfortable room."
"A good hotel within range of a huge shopping mall within 10 mins walk."
"Very good location, room size, and staff."
"Breakfast bestt"
9.0
Exceptional
Location rating score
ibis Surabaya City Center Hotel
In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Strategically situated in Surabaya Center, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Sampoerna Museum. Rated with 3.5 stars, this high-quality property provides guests with access to massage, restaurant and spa on-site.
Certifies impeccable cleanliness, hygiene, and contactless safety practices
Airport transfer
Valet parking
Shuttle service
Free Wi-Fi in all rooms!
Check-in/out [express]
Luggage storage
18 travelers have booked today.
Value for money | 8.6 |
Distance to city center | 4.4 km |
Location rating | 9.0 |
Nearest airport | Juanda International Airport (SUB) |
Distance to airport | 13.2 km |
Is car parking available at ibis Surabaya City Center Hotel?
ibis Surabaya City Center Hotel has car park onsite free of charge for customers traveling with vehicles to take full advantage when staying at this property. Please contact the property for more information, or log into your Agoda account and contact the property through Agoda's direct message chatbox.
What is the average travel time to the closest airport from ibis Surabaya City Center Hotel?
The average travel time to get from ibis Surabaya City Center Hotel to the airport is 26 minutes, but please keep in mind that the travel time may differ based on traffic, weather conditions, and time of day.
What are the property's policies for children's bedding at ibis Surabaya City Center Hotel?
ibis Surabaya City Center Hotel's policy relating to children's bedding considers guests age 12 years and older as adults, and therefore must use an extra bed which will incur an additional charge. You can find additional information about specific child policy and age range for this property, by checking the "Property policies" section located in the property page for more details.
At what time of the year is ibis Surabaya City Center Hotel most popular?
ibis Surabaya City Center Hotel's most popular month where verified visitors have stayed the most is in December.
What payment cards are supported at ibis Surabaya City Center Hotel?
ibis Surabaya City Center Hotel accepts up to 5, with payment card options consisting of American Express, Cash, MasterCard, and Visa.
What is the typical rating that verified Business travelers' have given to ibis Surabaya City Center Hotel?
Verified business travelers that have stayed at this property have given ibis Surabaya City Center Hotel an average rating of 8.1. You can look up more detailed customer evaluations and responses by filtering for a specific type of verified travelers down in the review section.
What do local visitors think about ibis Surabaya City Center Hotel?
Verified local travelers that have stayed at this property have given ibis Surabaya City Center Hotel an average rating of 9.0. You can look up on more in depth customer reviews, and comments for this property down in the review section.
What well-known shopping destinations are near to ibis Surabaya City Center Hotel?
Shopping options in ibis Surabaya City Center Hotel’s Surabaya Center neighborhood include Tunjungan Plaza.
Can special events be hosted at ibis Surabaya City Center Hotel?
This hotel has indoor and outdoor venues for your special gathering. Big events and gatherings such as weddings, engagements, and private events can be organized at ibis Surabaya City Center Hotel. Small or intimate events like birthday parties and entertainment events can also be arranged. Services for wireless internet and audio-visual equipment are readily available to help your special occasion go effortlessly.
9.2
"Very clean rooms, absolutely helpful staff!"
Fahn
|
March 20, 2023
10
"Clean dan Comfortable room."
Lenny
|
January 27, 2023
10
"A good hotel within range of a huge shopping mall within 10 mins walk."
Roger
|
April 11, 2023
ibis Surabaya City Center Hotel
For travelers who want to take in the sights and sounds of Surabaya, ibis Surabaya City Center Hotel is the perfect choice. Its convenient location right in the city center allows you more time to see all that Surabaya has to offer.
At ibis Surabaya City Center Hotel, the excellent service and superior facilities make for an unforgettable stay. Free internet access provided within the hotel keeps you connected throughout your stay. Airport transfer services can be booked before your check-in date, to ensure a smooth and convenient arrival or departure. Exploring Surabaya is made even more convenient with the taxi and shuttle services available at the hotel.
For guests arriving by car, parking is provided free of charge. Always get the assistance you need with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. Booking the best tickets and getting the hottest restaurant reservations are made easy with help from the hotel's ticket service and tours. Cold evenings are even better than warm ones, when you can cozy up at the hotel's fireplace.
For longer stays or whenever you need it, the dry cleaning service and laundry service keep your favorite travel outfits clean and available. Feel like doing nothing? Available services like 24-hour room service, room service and daily housekeeping let you get the most out of your time at the ibis Surabaya City Center Hotel. For health reasons, smoking is not permitted anywhere inside the hotel. For guests who would like to smoke, the designated smoking areas are available.
All rooms at ibis Surabaya City Center Hotel are designed and decorated to make guests feel right at home. Enjoy your stay even more at the hotel, knowing that some selected rooms include linen service, blackout curtains and air conditioning. For a bit of entertainment, guests will find cable TV available in some selected rooms. Don't worry about being thirsty as a coffee or tea maker and bottled water are provided in some guestrooms.
Bathroom amenities are just as important as others, and at the hotel you'll find a hair dryer, toiletries and towels available in some guest bathrooms.
Dining and things to do
Each morning you can start the day with a delicious in-house breakfast offered at ibis Surabaya City Center Hotel. Don't start your vacation days without your morning coffee, available every morning in the café. A number of great dining options at the hotel assures that you'll always have convenient and delicious choices. A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the bar.
Enjoy the countless activities offered at ibis Surabaya City Center Hotel. A relaxing end to every day is possible with a visit to the massage and spa.
Around the property
An array of attractions are a must-see while visiting Surabaya. Find that special item or souvenir that will commemorate your trip to Surabaya at Tunjungan Plaza located 660 m away.
8.2
Breakfast
16 mentions
Housekeeping
15 mentions
Food & Dining
6 mentions
Internet
4 mentions
9
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information
The hotel has an ‘ALL Safe Officer’, a dedicated health and safety officer to oversee all procedures and assist guests with queries related hotel operations and preventative measures
In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information
Due to COVID-19 circumstances a dedicated hotline has been made available to guests in order to answer questions and best prepare their stay
Food and beverage options such as breakfast might be limited or unavailable during this time. Please contact the property for more information.
Show reviews that mention
Staff was nice & strategic location”
It was easy to find this hotel, and its in the middle of the city, easy access to food and tourist attraction. Special thanks to kak Melinda Front Office staff, and all the staff that was very kind and nice, they all provide my needs.
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Dear Eiline, Warmest greetings from ibis Surabaya city center.. We very much appreciate your feedback regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially to Melinda. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we do hope your next visit will be as pleasant as the previous one. Stay Safe & Keep Healthy Sincerely, Ngurah Sedana General Manager
Best Hotel !!”
Prima Location, right at the heart of Surabaya city center / downtown. Clean dan Comfortable room. Breakfast is quite delicious. My only regret was we booked for the room just for one night. We wished that we made the booking our stay for a bit longer, 2 nights or even more.
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Dear Lenny, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay Safe & Keep Healthy Sincerely, Ngurah Sedana General Manager
great price!”
everything was nice, all the FO, FB, and HK staff was very nice and warm... also great location, great experience with affordable price!
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Dear Eiline, Warmest greetings from ibis Surabaya city center.. We very much appreciate your feedback regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we do hope your next visit will be as pleasant as the previous one. Stay Safe & Keep Healthy Sincerely, Ngurah Sedana General Manager
Hotel terdebest di Surabaya ”
Best banget fasilitas, pelayanan, dan staff nya, ramah² staff nya, sarapan pun menu nya gaada yg failed. Minusnya hanya gaada kulkas aja but overall okey banget kalo untuk me time or couple time 😍😍😍
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Mbak yang terhormat, Terima kasih atas komentar dan nilai tinggi yang Anda berikan. Kami sangat senang Anda mendapatkan pengalaman yang menyenangkan selama berkunjung di hotel ibis Surabaya City Center. Sekali lagi terima kasih atas kunjungan Anda, dan kami harap dapat melayani Anda lagi dikemudian hari. Stay Safe & Keep Healthy Hormat kami, Ngurah Sedana General Manager
Exceptional”
Good location, friendly staff, good vibe. One minor thing is the towels need to be replaced with brand new ones as the current items look jaded n 'appear' unhygienic although they are cleaned towels. Other than this all are great. I would stay again here in my next trip.
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Dear Aznan, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay Safe & Keep Healthy Sincerely, Ngurah Sedana General Manager
Very good services”
The service staff is very good. They will help you willingly when you need help.
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Dear Andro, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay Safe & Keep Healthy Sincerely, Ngurah Sedana General Manager
its great”
i'm staycation with my friends, the hotel is so close with mall and mcd. and they serve our room with good view, thankyou
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Dear Queen, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay Safe & Keep Healthy Sincerely, Ngurah Sedana General Manager
Great Location”
Great location with 7 minutes walking to the nearest shopping mall. 1 minutes to Indo Maret
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Dear Dzulhelmi, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay Safe & Keep Healthy Sincerely, Ngurah Sedana General Manager
Nice, clean and friendly staffs”
Worth staying in this hotel
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Dear Hamzah, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay Safe & Keep Healthy Sincerely, Ngurah Sedana General Manager
Superb ”
I stayed for just a night and I had very good rest during my stay and surprisingly the breakfast was very very good , room was nice clean , it’s located in the downtown
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Dear Fictor, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay Safe & Keep Healthy Sincerely, Ngurah Sedana General Manager
Great stay”
you always can believed in IBIS brand, niceeee.
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Dear ng, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay Safe & Keep Healthy Sincerely, Ngurah Sedana General Manager
Facilities, location, food”
Overall nice, i like the hotel
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Dear Rizki, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay Safe & Keep Healthy Sincerely, Ngurah Sedana General Manager
IBIS Hotel”
The hotel location is closed to Mall just 5 minutes walk away and located at City centre.
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Dear Ferry, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay Safe & Keep Healthy Sincerely, Ngurah Sedana General Manager
Best Hotel in town”
This hotel so great
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Dear Wahyu, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay Safe & Keep Healthy Sincerely, Ngurah Sedana General Manager
The best price”
Harga terbaik layanan the best
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Ritawati yang terhormat, Terima kasih atas komentar dan nilai tinggi yang Anda berikan. Kami sangat senang Anda mendapatkan pengalaman yang menyenangkan selama berkunjung di hotel ibis Surabaya City Center. Sekali lagi terima kasih atas kunjungan Anda, dan kami harap dapat melayani Anda lagi dikemudian hari. Stay Safe & Keep Healthy Hormat kami, Ngurah Sedana General Manager
The best price”
Harga terjangkau layanan oke
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Ritawati yang terhormat, Terima kasih atas komentar dan nilai tinggi yang Anda berikan. Kami sangat senang Anda mendapatkan pengalaman yang menyenangkan selama berkunjung di hotel ibis Surabaya City Center. Sekali lagi terima kasih atas kunjungan Anda, dan kami harap dapat melayani Anda lagi dikemudian hari. Stay Safe & Keep Healthy Hormat kami, Ngurah Sedana General Manager
Always stay here”
Prime location, staff so friendly
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Dear Andriana, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay Safe & Keep Healthy Sincerely, Ngurah Sedana General Manager
Great location”
Locate in the heart of city and easy to get anywhere.
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Dear Monday., We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ngurah Sedana General Manager
I would recommend ”
It's worth the money.
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Dear Senu, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay Safe & Keep Healthy Sincerely, Ngurah Sedana General Manager
Good hotel ”
Good hotel. Nice location and nice staff. Thank you
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Dear David, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ngurah Sedana General Manager