Agoda Preferred

ibis Surabaya City Center Hotel

3.5 stars out of 5
94 Jl. Basuki Rahmat, Surabaya Center, Surabaya, Indonesia, 60271

ibis Surabaya City Center offers modern comfort in downtown Surabaya. Enjoy e-sport lounges, a chic bar with signature cocktails, and compact rooms with innovative bathroom pods. Perfect for travelers exploring nearby shops and nightlife. Stay in dynamic Surabaya Center, steps from attractions like House of Sampoerna and Tunjungan Plaza (208 meters). Relax in air-conditioned rooms with free Wi-Fi and city views. Enjoy an indoor pool, bar, massages, and organized tours for easy exploration. Nearby landmarks include Grand City Mall and Submarine Monument. Ideal for two travelers seeking convenience and style. [Some content may be Generative AI assisted. Inaccuracies may occur.]

Highlights

Located in heart of Surabaya

Check-in [24-hour]

Airport transfer

Great Breakfast

880 meters to public transportation

Facilities

Free Wi-Fi

Free parking

Spa

Front desk [24-hour]

Restaurant

Bar

Massage

Airport transfer

This property is in high demand!

25 travelers have booked today.

Location 9.3
Service 9.0
Cleanliness 8.8
Value for money 8.8

Based on 3,650 verified reviews

Location

9.3

Service

9.0

Cleanliness

8.8

Value for money

8.8

Facilities

8.4

Room comfort and qua...

7.8

See map

9.3Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Exceptional for walking
More details on walking
Parking
FREE
Walkable places
Taman Kombes Pol M Durayat
320 m
Basuki Rahmat Street
320 m
Sharp Bamboo Monument
390 m
Monumen Bambu Runcing
410 m
Taman Ade Irma Suryani Nasution
410 m
Popular landmarks
Tunjungan Plaza
670 m
Monkasel (Submarine Monument)
840 m
Bungkul Park
2.4 km
Tugu Pahlawan
2.6 km
Suramadu National Bridge
2.8 km
Closest landmarks
Singapore Air
70 m
Graha Bumi
140 m
Malaysia Air
240 m
Eva Air
240 m
Cathay Pacific Office
240 m

Good to know

Value for money8.8
Distance to city center4.4 km
Location rating9.3
Nearest airportJuanda International Airport (SUB)
Distance to airport13.2 km

Rooms available at ibis Surabaya City Center Hotel

Very good
Room comfort & quality

7.8

Twin Room
...
  • Room size: 17 m²/183 ft²
  • City view
  • 2 single beds
Enter dates to see prices
1 Double Bed Standard
...
  • Room size: 17 m²/183 ft²
  • City view
  • 1 double bed
Enter dates to see prices
Standard 2 Single beds
...
  • Room size: 17 m²/183 ft²
  • Smoking allowed
  • 2 single beds
Enter dates to see prices
Standard 2 Single beds
...
  • Room size: 17 m²/183 ft²
  • Smoking allowed
  • 2 single beds
Enter dates to see prices
Standard Room
...
  • Room size: 17 m²/183 ft²
  • City view
Enter dates to see prices
Room Assigned on Arrival
...
  • Shower
  • 1 single bed
Enter dates to see prices
Twin Suite Room
...
    Enter dates to see prices
    House
    ...
      Enter dates to see prices
      Twin Luxury Room
      ...
        Enter dates to see prices
        Single Comfort Room
        ...
          Enter dates to see prices

          Frequently asked questions

          Is car parking available at ibis Surabaya City Center Hotel?

          ibis Surabaya City Center Hotel has car park onsite free of charge for customers traveling with vehicles to take full advantage when staying at this property. Please contact the property for more information, or log into your Agoda account and contact the property through Agoda's direct message chatbox.

          What is the average travel time to the closest airport from ibis Surabaya City Center Hotel?

          The average travel time to get from ibis Surabaya City Center Hotel to the airport is 26 minutes, but please keep in mind that the travel time may differ based on traffic, weather conditions, and time of day.

          What are the property's policies for children's bedding at ibis Surabaya City Center Hotel?

          ibis Surabaya City Center Hotel's policy relating to children's bedding considers guests age 12 years and older as adults, and therefore must use an extra bed which will incur an additional charge. You can find additional information about specific child policy and age range for this property, by checking the "Property policies" section located in the property page for more details.

          At what time of the year is ibis Surabaya City Center Hotel most popular?

          ibis Surabaya City Center Hotel's most popular month where verified visitors have stayed the most is in April.

          What payment cards are supported at ibis Surabaya City Center Hotel?

          ibis Surabaya City Center Hotel accepts up to 5, with payment card options consisting of Visa, American Express, MasterCard, and Cash.

          What is the typical rating that verified Business travelers' have given to ibis Surabaya City Center Hotel?

          Verified business travelers that have stayed at this property have given ibis Surabaya City Center Hotel an average rating of 8.2. You can look up more detailed customer evaluations and responses by filtering for a specific type of verified travelers down in the review section.

          What do local visitors think about ibis Surabaya City Center Hotel?

          Verified local travelers that have stayed at this property have given ibis Surabaya City Center Hotel an average rating of 9.0. You can look up on more in depth customer reviews, and comments for this property down in the review section.

          What well-known shopping destinations are near to ibis Surabaya City Center Hotel?

          Shopping options in ibis Surabaya City Center Hotel’s Surabaya Center neighborhood include Tunjungan Plaza.

          Can special events be hosted at ibis Surabaya City Center Hotel?

          This hotel has indoor and outdoor venues for your special gathering. Big events and gatherings such as weddings, engagements, and private events can be organized at ibis Surabaya City Center Hotel. Small or intimate events like entertainment events and birthday parties can also be arranged. Services for wireless internet and audio-visual equipment are readily available to help your special occasion go effortlessly.

          More about ibis Surabaya City Center Hotel

          More about ibis Surabaya City Center Hotel

          Experience Comfort and Convenience at ibis Surabaya City Center Hotel

          Welcome to ibis Surabaya City Center Hotel, a 3.5-star hotel located in the vibrant city of Surabaya, Indonesia. With its prime location and excellent amenities, this hotel offers a comfortable and convenient stay for both leisure and business travelers. Step into our modern and stylish hotel and experience the warm hospitality that Surabaya is known for. Our check-in time starts from 02:00 PM, allowing you to settle in and start your stay at your own pace. Whether you are arriving early or late, our friendly and professional staff will be ready to assist you throughout your stay. With a total of 224 well-appointed rooms, ibis Surabaya City Center Hotel offers a range of accommodation options to suit every traveler's needs. Each room is designed with your comfort in mind, featuring modern amenities and a cozy ambiance. Whether you are traveling alone, with a partner, or with your family, our spacious and well-equipped rooms will ensure a relaxing and enjoyable stay. At ibis Surabaya City Center Hotel, we understand the importance of family travel. That's why we have a child policy that allows children between the ages of 0 to 11 to stay free of charge. Create lasting memories with your loved ones as you explore the city and return to the comfort of our hotel. Conveniently located just 4.4 kilometers from the city center, our hotel provides easy access to Surabaya's top attractions, shopping centers, and business districts. Additionally, the airport is only a short 26-minute drive away, making it convenient for travelers arriving or departing from Surabaya. With its modern facilities, comfortable rooms, and excellent location, ibis Surabaya City Center Hotel is the perfect choice for your stay in Surabaya. Experience the best of Indonesian hospitality and make unforgettable memories at our hotel.

          Unwind and Indulge at ibis Surabaya City Center Hotel's Entertainment Facilities

          At ibis Surabaya City Center Hotel, we understand the importance of relaxation and rejuvenation. That's why we offer a range of entertainment facilities to ensure that your stay with us is both enjoyable and memorable. Step into our stylish bar, where you can unwind after a long day of exploring Surabaya. Sip on expertly crafted cocktails, indulge in a selection of premium spirits, and enjoy the vibrant atmosphere as you socialize with fellow guests. For those in need of some pampering, our hotel also boasts a massage and spa center. Treat yourself to a soothing massage, designed to melt away any tension and leave you feeling refreshed and revitalized. Our experienced therapists will tailor the treatment to your specific needs, ensuring a truly personalized experience. Whether you're looking to relax with a drink or indulge in a pampering session, ibis Surabaya City Center Hotel's entertainment facilities are here to cater to your every need. Book your stay with us today and experience the ultimate in comfort and relaxation.





          Convenience Facilities at ibis Surabaya City Center Hotel

          At ibis Surabaya City Center Hotel, convenience is at the forefront of their offerings. With a range of facilities designed to make your stay as comfortable as possible, you can relax and enjoy your time in Surabaya. The hotel provides 24-hour room service, ensuring that you can indulge in delicious meals or snacks at any time of the day or night. Additionally, the laundry service and dry cleaning options allow you to keep your clothes fresh and clean throughout your stay. For added convenience, the hotel offers express check-in/check-out services, making your arrival and departure hassle-free. The luggage storage facility ensures that you can securely store your belongings while you explore the city. Furthermore, the hotel provides daily housekeeping, ensuring that your room is always tidy and well-maintained. Safety deposit boxes are available for your peace of mind, and the concierge is on hand to assist with any queries or recommendations you may need. Stay connected with complimentary Wi-Fi available in all rooms and public areas. For those who prefer smoking, there is a designated smoking area. Lastly, the cozy fireplace adds a touch of warmth and ambiance to the hotel's common areas. With these convenience facilities, ibis Surabaya City Center Hotel aims to provide a seamless and enjoyable experience for all guests.

          Convenient Transport Facilities at ibis Surabaya City Center Hotel

          At ibis Surabaya City Center Hotel, we understand the importance of convenient transportation options for our guests. Whether you are arriving from the airport or planning to explore the city, we have got you covered. Our hotel offers airport transfer services, ensuring a hassle-free journey to and from the airport. For those looking to explore Surabaya's attractions, our tour desk can assist you in planning your itinerary and arranging tours to popular destinations. Additionally, we provide a shuttle service that can take you to nearby attractions and shopping areas, making it easy for you to explore the city at your own pace. If you prefer to drive, our hotel offers a spacious car park onsite. You can enjoy the convenience of self-parking and rest assured that your vehicle is safe and secure. Furthermore, our hotel provides a taxi service for your convenience, allowing you to easily travel around the city. To make your travel experience even more seamless, our hotel offers a ticket service, ensuring you can easily purchase tickets for various attractions and events. Best of all, our car park is free of charge, allowing you to save on parking fees. At ibis Surabaya City Center Hotel, we strive to provide you with a range of transport facilities that cater to your needs and enhance your stay in Surabaya.

          Cozy and Comfortable Rooms with Fireplace at ibis Surabaya City Center Hotel

          Indulge in the warmth and charm of our cozy rooms at ibis Surabaya City Center Hotel, featuring a delightful fireplace. Perfect for those seeking a romantic getaway or simply a cozy retreat, our rooms offer a unique and inviting ambiance. Snuggle up by the fireplace and enjoy a cup of hot cocoa while immersing yourself in the soothing crackling sounds of the fire. In addition to the fireplace, our rooms are thoughtfully designed with your comfort in mind. Sink into the plush bedding and unwind after a long day of exploring Surabaya. Stay connected with our high-speed Wi-Fi and catch up on your favorite shows on the flat-screen TV. The spacious work desk provides a convenient space for business travelers to stay productive. Refresh and rejuvenate in the well-appointed en-suite bathroom, complete with a rain shower and complimentary toiletries. Start your day off right with a fresh cup of coffee or tea from the in-room facilities. With our 24-hour room service, you can enjoy a delicious meal or snack in the comfort of your room at any time. Experience the ultimate in comfort and relaxation at ibis Surabaya City Center Hotel, where our cozy rooms with a fireplace provide the perfect retreat for your stay in Surabaya.

          Delicious Dining at ibis Surabaya City Center Hotel

          At ibis Surabaya City Center Hotel, guests can indulge in a delightful culinary experience without even stepping out of the hotel. The hotel offers a range of dining facilities to cater to every palate and craving. Start your day with a satisfying breakfast at the breakfast buffet, where you can choose from a variety of options to energize yourself for the day ahead. The continental breakfast spread includes freshly baked pastries, cereals, fruits, and a selection of hot and cold beverages. For a quick pick-me-up or a casual meeting, head to the coffee shop, where you can enjoy a freshly brewed cup of coffee or tea along with a selection of light snacks and pastries. The cozy ambiance and friendly service make it the perfect spot to relax and unwind. When hunger strikes, indulge in a delicious meal at the hotel's restaurant. The menu features a diverse range of local and international dishes, prepared by skilled chefs using the finest ingredients. Whether you're craving Indonesian specialties or international favorites, you'll find something to satisfy your taste buds. With 24-hour room service, you can also enjoy a delectable meal in the comfort of your own room. Simply choose from the extensive menu and have your meal delivered to your doorstep. Rest assured, the dining facilities at ibis Surabaya City Center Hotel will leave you craving for more, ensuring a memorable culinary experience during your stay.

          Comfortable and Convenient Rooms at ibis Surabaya City Center Hotel

          At ibis Surabaya City Center Hotel, you can find a range of comfortable and convenient rooms to suit your needs. The hotel offers the 1 Double Bed Standard room, which features a spacious 17 square meters of space and a cozy double bed. Perfect for solo travelers or couples, this room provides a relaxing atmosphere for a good night's sleep. If you are traveling with a friend or colleague, the Twin Room is an excellent choice. With 17 square meters of space and two comfortable single beds, this room offers a comfortable stay for two people. With its modern decor and thoughtful amenities, you are sure to have a pleasant and restful stay at ibis Surabaya City Center Hotel. By booking these rooms on Agoda, you can enjoy the best prices and a hassle-free experience. Agoda offers competitive rates for ibis Surabaya City Center Hotel, ensuring that you get the most value for your money. With Agoda's user-friendly interface, you can easily browse through the available room options, compare prices, and make your reservation in just a few clicks. The convenient booking process and secure payment options provided by Agoda make it a trusted platform for travelers. So why wait? Book your stay at ibis Surabaya City Center Hotel through Agoda and enjoy a comfortable and affordable stay in Surabaya.

          Discover the Vibrant Surabaya Center

          Welcome to Surabaya Center, a bustling neighborhood located in the heart of Surabaya, Indonesia. Known for its vibrant atmosphere and rich cultural heritage, this area offers a perfect blend of modernity and tradition, making it an ideal destination for both business and leisure travelers. Surabaya Center is home to the ibis Surabaya City Center Hotel, a contemporary and stylish accommodation that provides easy access to the city's top attractions and landmarks. From the hotel, guests can explore the nearby shopping malls, such as Tunjungan Plaza and Grand City Mall, where they can indulge in retail therapy and sample local delicacies at the food courts. For those seeking a taste of Surabaya's history and culture, Surabaya Center is just a short distance away from iconic landmarks like the Heroes Monument and the House of Sampoerna, a museum housed in a historic Dutch colonial building. Visitors can immerse themselves in the city's past as they wander through the exhibits and learn about the local tobacco industry. Surabaya Center is also a fantastic base for those looking to explore the city's natural beauty. Just a short drive away, guests can visit the stunning Suramadu Bridge, which connects Surabaya to the neighboring island of Madura. The bridge offers breathtaking views of the ocean and is a popular spot for photography enthusiasts. Whether you're looking to shop, explore history, or simply soak in the vibrant atmosphere, Surabaya Center has something for everyone. Book your stay at ibis Surabaya City Center Hotel and experience the best of Surabaya right at your doorstep.

          Convenient Transportation Options from Surabaya Airports to ibis Surabaya City Center Hotel

          Located in the heart of Surabaya Center, ibis Surabaya City Center Hotel offers a comfortable and convenient stay for travelers visiting Surabaya, Indonesia. Getting to the hotel from the nearest airports is a breeze, thanks to the various transportation options available. For travelers arriving at Juanda International Airport, the most convenient way to reach ibis Surabaya City Center Hotel is by taxi. Taxis are readily available at the airport and offer a hassle-free journey to the hotel. The journey takes approximately 30 minutes, depending on traffic conditions. Another option for transportation from the airport to the hotel is by using ride-hailing services like Grab or Gojek. These popular apps allow you to book a car or motorcycle taxi with ease, providing a convenient and affordable way to reach your destination. If you prefer public transportation, you can take the DAMRI shuttle bus from the airport to Bungurasih Bus Terminal. From there, you can transfer to a city bus or a minivan (angkot) that will take you to ibis Surabaya City Center Hotel. No matter which mode of transportation you choose, you can expect a smooth and comfortable journey from the airport to ibis Surabaya City Center Hotel, where a warm welcome and a pleasant stay await you.

          Discover Surabaya's Iconic Landmarks near ibis Surabaya City Center Hotel

          Located in the heart of Surabaya, ibis Surabaya City Center Hotel offers easy access to some of the city's most iconic landmarks and attractions. Immerse yourself in the rich history and culture of Surabaya by visiting the nearby Sampoerna Museum. Housed in a beautifully preserved Dutch colonial building, this museum showcases the history of Indonesia's renowned clove cigarette industry. For breathtaking views and a glimpse of Surabaya's architectural marvel, head to the Suramadu National Bridge. This iconic bridge, connecting the city to the island of Madura, offers a stunning panorama of the city's skyline. Nature enthusiasts will find solace in Bungkul Park, a serene oasis in the heart of the bustling city. Take a leisurely stroll through the park's lush greenery, enjoy a picnic by the lake, or simply relax under the shade of the trees. The park also hosts regular events and live performances, making it a vibrant hub of entertainment. History buffs will be captivated by the Monkasel (Submarine Monument) and Tugu Pahlawan. The Monkasel is a decommissioned Russian submarine turned museum, allowing visitors to explore its interior and learn about Indonesia's naval history. Tugu Pahlawan, on the other hand, is a towering monument commemorating the heroes of Surabaya's battle for independence. Animal lovers can't miss a visit to Surabaya's Zoo, home to a diverse range of species including elephants, tigers, and orangutans. The zoo offers a unique opportunity to get up close and personal with these magnificent creatures. Religious landmarks also abound in Surabaya. The Ampel Mosque, a historic mosque dating back to the 15th century, is a must-visit for its stunning architecture and spiritual ambiance. Another notable mosque is the Muhammad Cheng Hoo Mosque, a beautiful blend of Chinese and Islamic architectural styles. Last but not least, don't forget to explore Jembatan Merah, a historic red bridge that played a significant role in Surabaya's struggle for independence. As you cross the bridge, you'll be transported back in time to an era of courage and resilience. With its prime location, ibis Surabaya City Center Hotel is the perfect base for exploring these iconic landmarks and attractions in Surabaya.

          Convenient Public Transport Stations Near ibis Surabaya City Center Hotel

          Located in the heart of Surabaya, ibis Surabaya City Center Hotel offers easy access to several public transport stations, making it a convenient choice for travelers. Just a short distance away from the hotel, you will find Semut Train Station, Gubeng Train Station, Surabaya Kota, Sidotopo Train Station, Ngagel, and Pasar Turi Train Station. For those looking to explore the city, Semut Train Station and Gubeng Train Station are both within walking distance from the hotel. These stations provide excellent connectivity to various parts of Surabaya, allowing guests to easily visit popular attractions such as Suramadu National Bridge, House of Sampoerna, and Tugu Pahlawan Monument. Additionally, Surabaya Kota, Sidotopo Train Station, Ngagel, and Pasar Turi Train Station are also easily accessible from the hotel. These stations offer convenient options for travelers to explore nearby cities and towns, making it a great base for day trips or weekend getaways. With the hotel's central location, guests can easily hop on a train and embark on exciting adventures to places like Malang, Sidoarjo, or even further destinations like Yogyakarta or Bali. Whether you're traveling for business or leisure, the proximity of these public transport stations to ibis Surabaya City Center Hotel ensures that you can easily navigate the city and beyond, making your stay in Surabaya a truly convenient and enjoyable experience.

          Indulge in a Variety of Culinary Delights

          When it comes to dining options, ibis Surabaya City Center Hotel is surrounded by a plethora of restaurants that cater to every palate. Just a short walk away, you'll find Aiola Eatery, a trendy spot known for its fusion cuisine and stylish ambiance. For coffee lovers, BONCAFE MANYAR KERTOARJO is the perfect place to relax and enjoy a cup of freshly brewed coffee. Seafood enthusiasts will delight in Layar Seafood KH Abdul Wahab Siamin, which offers a wide selection of fresh seafood dishes. If you're craving some authentic Indonesian flavors, head to Apeng Kwetiau Medan - Kedung Doro or Sate Klopo Ondomohen Bu Asih - Walikota Mustajab for a taste of local favorites. For a comforting bowl of Soto Ayam, Soto Ayam 'Cak To' Undaan Wetan and Soto Ambengan Pak Sadi are highly recommended. Don't miss the chance to try the famous Rawon Setan at Embong Malang or indulge in international cuisine at Wapo Resto - Airlangga. Lastly, for a fine dining experience, Bon Ami Restaurant is the place to go. With such a diverse range of dining options, you'll never run out of choices during your stay at ibis Surabaya City Center Hotel.

          Shop 'til You Drop in Surabaya

          Located in the heart of Surabaya, ibis Surabaya City Center Hotel is surrounded by an array of shopping landmarks that will satisfy even the most avid shopaholics. Just steps away from the hotel, you'll find Central Point Mall, Grand City Mall, and Plaza Tunjungan, offering a wide range of local and international brands. For those looking for traditional Indonesian souvenirs, Mirota Batik is the perfect place to browse through a variety of batik products. Bratang Flower Market is a must-visit for flower enthusiasts, where you can find a vibrant selection of blooms. If you're a food lover, don't miss out on the culinary delights at Wisata Rasa and Pasar Keputran. For vintage enthusiasts, Newton Vintage Store is a treasure trove of unique and retro finds. And for a truly local shopping experience, head to Pasar Genteng, where you can immerse yourself in the hustle and bustle of a traditional Indonesian market. With so many shopping options in the vicinity, ibis Surabaya City Center Hotel is the perfect base for your retail therapy adventures in Surabaya.

          Affordable Luxury at ibis Surabaya City Center Hotel

          Experience the perfect blend of comfort, convenience, and affordability at ibis Surabaya City Center Hotel. With an average room price of just $23, this hotel offers exceptional value for money in the heart of Surabaya, Indonesia. Compared to the average price of a hotel room in Surabaya, which is $28, ibis Surabaya City Center Hotel provides an unbeatable deal for travelers seeking a memorable stay without breaking the bank. Despite its affordable rates, this hotel does not compromise on quality or service. Guests can expect well-appointed rooms, modern amenities, and friendly staff who go above and beyond to ensure a pleasant stay. Whether you are traveling for business or leisure, ibis Surabaya City Center Hotel offers a range of room options to suit every need. From cozy standard rooms to spacious executive suites, each accommodation is thoughtfully designed to provide a comfortable and relaxing environment. So why settle for less when you can enjoy affordable luxury at ibis Surabaya City Center Hotel? Book your stay today and experience the best of Surabaya without breaking the bank.

          Excellent Location, Clean Rooms, and Friendly Staff

          ibis Surabaya City Center Hotel has received rave reviews from its satisfied guests. With an excellent location in the heart of Surabaya, guests have found it convenient to explore the city's attractions. The hotel's cleanliness has been highly praised, with guests appreciating the well-maintained rooms. The staff at ibis Surabaya City Center Hotel has been described as well-trained and friendly, providing excellent service throughout guests' stays. The breakfast at the hotel has been a standout feature, with guests loving the variety and quality of the food. Overall, guests have had a good staying experience, enjoying the spacious and comfortable rooms, the cleanliness of the hotel, and the convenience of its location.

          A Delightful Stay at ibis Surabaya City Center Hotel

          At ibis Surabaya City Center Hotel, guests can expect a delightful stay with exceptional value and top-notch facilities. With an overall rating of 8.7, this hotel has consistently impressed visitors with its excellent service and comfortable accommodations. One of the standout features of ibis Surabaya City Center Hotel is its prime location, earning a remarkable rating of 9.2. Situated in the heart of Surabaya, guests have easy access to popular attractions, shopping centers, and dining options. Whether you're here for business or leisure, the hotel's convenient location ensures that you can make the most of your time in the city. Another aspect that sets ibis Surabaya City Center Hotel apart is its dedicated and friendly staff. With a staff performance rating of 8.9, guests have praised the hotel's team for their professionalism and attentiveness. From the moment you step into the lobby to the time you check out, the staff is committed to ensuring your comfort and satisfaction. Whether you need assistance with arranging transportation or recommendations for local attractions, the knowledgeable staff is always ready to assist you. Additionally, the hotel's cleanliness is highly regarded, with a rating of 8.7. Guests can rest assured that their rooms and the common areas are well-maintained and spotless. This attention to detail contributes to a pleasant and hygienic environment throughout the hotel. Overall, ibis Surabaya City Center Hotel offers an exceptional experience with its value, facilities, location, cleanliness, and staff performance. Whether you're traveling for business or leisure, this hotel is sure to exceed your expectations and provide a memorable stay in Surabaya, Indonesia.

          Show less

          Amenities and facilities

          Excellent8.4

          Facilities

          Most talked about facilities

          Languages spoken
          • English
          • Indonesian
          Accessibility
          • Wheelchair accessible
          Internet access
          • Free Wi-Fi in all rooms!
          • Internet
          • Internet services
          • Wi-Fi in public areas
          Things to do, ways to relax
          • Computer station
          • Garden
          • Massage
          • Spa
          • Spa/sauna
          • Ticket services
          • Tours
          Cleanliness and safety
          • Anti-viral cleaning products
          • Body thermometer
          • Breakfast takeaway service
          • Cashless payment service
          • Daily disinfection in all rooms
          • Daily disinfection in common areas
          • Doctor/nurse on call
          • Face coverings on staff
          • First aid kit
          • Free face masks
          • Guest rooms seal after sanitization
          • Hand sanitizer
          • Hot water linen and laundry washing
          • Hygiene certification
          • Individually-wrapped food options
          • Physical distancing of at least 1 meter
          • Protective screens in common areas
          • Room sanitization opt-out available
          • Rooms sanitized between stays
          • Safe dining setup
          • Sanitized kitchen and tableware items
          • Staff trained in safety protocol
          • Sterilizing equipment
          • Temperature check for guests and staff
          Dining, drinking, and snacking
          • A la carte in restaurant
          • Alcohol
          • Asian breakfast
          • Bar
          • Breakfast [buffet]
          • Breakfast [continental]
          • Buffet in restaurant
          • Coffee/tea in restaurant
          • Coffee shop
          • Fruits/snacks
          • Kitchen
          • Restaurants
          • Room service [24-hour]
          Services and conveniences
          • Air conditioning in public area
          • Audio-visual equipment for special events
          • Business facilities
          • Concierge
          • Contactless check-in/out
          • Daily housekeeping
          • Dry cleaning
          • Elevator
          • Facilities for disabled guests
          • Fireplace
          • Food delivery
          • Indoor venue for special events
          • Invoice provided
          • Laundry service
          • Luggage storage
          • Meeting/banquet facilities
          • Meetings
          • Meeting stationery
          • Outdoor venue for special events
          • Projector/LED display
          • Safety deposit boxes
          • Seminars
          • Smoke-free property
          • Smoking area
          • Wi-Fi for special events
          • Xerox/fax in business center
          For the kids
          • Babysitting service
          • Family/child friendly
          Access
          • CCTV in common areas
          • CCTV outside property
          • Check-in/out [express]
          • Check-in [24-hour]
          • Fire extinguisher
          • Front desk [24-hour]
          • Non-smoking rooms
          • Pets allowed unavailable
          • Safety/security feature
          • Security [24-hour]
          • Smoke alarms
          Getting around
          • Airport transfer
          • Car park [free of charge]
          • Car park [on-site]
          • Shuttle service
          • Taxi service
          • Valet parking
          Available in all rooms
          • Air conditioning
          • Baby cot (upon request)
          • Blackout curtains
          • Closet
          • Clothes rack
          • Coffee/tea maker
          • Daily housekeeping
          • Desk
          • Electric kettle
          • Fire extinguisher
          • Free bottled water
          • Hair dryer
          • In-room safe box
          • Interconnecting room(s) available
          • Ironing facilities
          • Linens
          • Non-smoking
          • Private bathroom
          • Safety/security feature
          • Satellite/cable channels
          • Seating area
          • Shower
          • Slippers
          • Smoke detector
          • Socket near the bed
          • Sofa
          • Telephone
          • Toiletries
          • Towels
          • Trash cans
          • Wake-up service
          • Wi-Fi [free]
          • Window
          • Wooden/parqueted flooring

          Food and dining

          Breakfast options
          • Asian
          • Buffet
          Restaurants on site
          Taste Restaurant
          • Cuisine: Asian
          • Menu: Buffet

          Location

          94 Jl. Basuki Rahmat, Surabaya Center, Surabaya, Indonesia, 60271

          Exceptional9.3

          Location

          Airports
          • Juanda International Airport (SUB)
            13.2 km
          • Abdul Rachman Saleh Airport (MLG)
            74.3 km
          Public transportation
          • Inkopka Station
            850 m
          • Gubeng Train Station
            1.3 km
          Hospital or clinic
          • Panti Asuhan Matahari Terbit
            280 m
          Shopping
          • Tunjungan Plaza
            670 m
          Convenience store
          • Alfamart
            990 m
          Cash withdrawal
          • ATM
            90 m

          What's nearby

          Popular landmarks
          • Tunjungan Plaza
            670 m
          • Monkasel (Submarine Monument)
            840 m
          • Bungkul Park
            2.4 km
          • Tugu Pahlawan
            2.6 km
          • Suramadu National Bridge
            2.8 km
          • Surabaya Town Square
            3.0 km
          • Surabaya's Zoo
            3.0 km
          • Sampoerna Museum
            4.4 km
          • Pakuwon Food Festival
            6.7 km
          • Masjid Nasional Al Akbar Surabaya
            8.0 km
          Nearby landmarks
          • Singapore Air
            70 m
          • Graha Bumi
            140 m
          • Malaysia Air
            240 m
          • Eva Air
            240 m
          • Cathay Pacific Office
            240 m
          • HSBC Bank
            240 m
          • The TV Bar
            240 m
          • Citibank
            240 m
          • Embassy of United Kingdom
            280 m
          • Panti Asuhan Matahari Terbit
            280 m
          Distances shown are straight-line distances on the map. Actual travel distances may vary.

          Property policies

          Children and extra beds

          Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

          All children are welcome.

          Infant 0-0 year(s)
          Stay for free if using existing bedding.
          Baby cot/crib may be requested directly from the property.
          Children 1-11 year(s)
          Stay for free if using existing bedding.
          If you need an extra bed, it will incur an additional charge.
          Guests 12 years and older are considered as adults
          Must use an extra bed which will incur an additional charge.
          Others
          • When booking more than 5 rooms, different policies and additional supplements may apply.

          Some helpful facts

          Check-in/Check-out
          • Check-in from14:00
          • Check-out until12:00
          • Reception open until00:00
          Getting around
          • Distance from city center4.4 km
          • Travel time to airport (minutes)26
          • Airport transfer fee250000 IDR
          Extras
          • Breakfast charge (unless included in room price)100000 IDR
          The property
          • Year property opened2014
          • Number of floors9
          • Number of rooms 224
          • Most recent renovation2016
          • Non-smoking rooms/floorsyes
          • Number of restaurants1
          • Number of bars/lounges1

          Property announcements

          The hotel has an ‘ALL Safe Officer’, a dedicated health and safety officer to oversee all procedures and assist guests with queries related hotel operations and preventative measures

          Food and beverage options such as breakfast might be limited or unavailable during this time. Please contact the property for more information.

          Reviews of ibis Surabaya City Center Hotel from real guests

          Provided by verified guests of

          Agoda logo
          8.7
          • Location score 9.3 out of 10 and is a high score in Surabaya
            Location9.3
          • Service score 9 out of 10 and is a high score in Surabaya
            Service9.0
          • Cleanliness score 8.8 out of 10 and is a high score in Surabaya
            Cleanliness8.8
          • Value for money score 8.8 out of 10 and is a high score in Surabaya
            Value for money8.8
          • Facilities score 8.4 out of 10 and is a high score in Surabaya
            Facilities8.4
          • Room comfort and quality score 7.8 out of 10 and is a high score in Surabaya
            Room comfort and quality7.8
          High score for Surabaya

          Rating

          9+ Exceptional (614)
          8-9 Excellent (174)
          7-8 Very Good (227)
          6-7 Good (63)
          <6 Below Expectation (95)
          Guest Type
          Room Type
          Language

          Show reviews that mention 

          Showing 1,174 verified guest comments
          Changed to review page 1
          1. 10.0
            Exceptional
            Wan from Malaysia
            Couple
            1 Double Bed Standard
            Stayed 1 night in April 2025

            “Exceptional”

            Ibis Hotel in Surabaya is known for providing good service and comfortable accommodations at an affordable price. Guests often appreciate the following aspects: 1. Clean and Comfortable Rooms: The rooms are typically well-maintained, featuring modern amenities and comfortable bedding. 2. Friendly Staff: Many visitors highlight the helpful and courteous nature of the hotel staff, who are often willing to assist with any requests or inquiries. 3. Convenient Location: Ibis Surabaya is usually situated in a central area, making it easy for guests to access local attractions, shopping centers, and dining options. 4. Amenities: The hotel often offers a range of amenities, including free Wi-Fi, a restaurant or café, and sometimes fitness facilities. 5. Value for Money: Guests frequently find that the hotel provides good value for the price, making it a popular choice for both business and leisure travelers.

            Reviewed April 19, 2025

            Dear Wan, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ngurah Sedana General Manager

            Responded April 23, 2025
            ibis Surabaya City Center Hotel
          2. 9.2
            Exceptional
            Burdette from Singapore
            Solo traveler
            1 Double Bed Standard
            Stayed 1 night in March 2025

            “Good stay”

            Clean, functional room. Bed was quite soft and comfy but there was definitely some form of plastic lining underneath - gave me more reassurance than annoyance. Hotel was really near Tunjungan Plaza and had all the relevant items required for me personally (toothbrush, shampoo and body wash, no conditioner but that’s expected from a hotel). Towels and bedsheets were clean and felt safe in the room. :) had additional amenities like the TV and all but I didn’t use it. Had a good stay overall. :)

            Reviewed March 31, 2025

            Dear Burdette, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ngurah Sedana General Manager

            Responded April 01, 2025
            ibis Surabaya City Center Hotel
          3. 8.4
            Excellent
            mohd from Malaysia
            Group
            Twin Room
            Stayed 2 nights in October 2024

            “Strategic location”

            Ibis Hotel Surabaya offers a comfortable and budget-friendly stay with modern amenities. The rooms are clean and well-maintained, featuring cozy beds and essential facilities. The staff is friendly and helpful, ensuring a smooth check-in and stay. The hotel's location is convenient, close to shopping areas and restaurants. Overall, it's a great choice for business and leisure travelers looking for affordability without compromising comfort.

            Reviewed February 18, 2025

            Dear Mohd, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ngurah Sedana General Manager

            Responded February 26, 2025
            ibis Surabaya City Center Hotel
          4. 10.0
            Exceptional
            Dionisia from Indonesia
            Couple
            1 Double Bed Standard
            Stayed 2 nights in October 2023

            “Very clean and decent hotel at the heart of Surabaya”

            This hotel is veerryy clean and decent! My first stay here and definitely a big yes to come back for a second one. I was here for 2 nights, and do not have any complaints at all. They even change our bedsheets, towels, and mop our floor every morning (maybe by request), I love it! I have to mention that the cleanliness is top notch. The staffs are very polite and helpful. For the price, it is more than worth it! Location wise, very close to anywhere because it is exactly at the heart of Surabaya (bersebelahan dengan Tunjungan Plaza Mall). The breakfast are various from local food (bubur ayam, bubur kacang hijau, jenang, nasi prasmanan) to American style bfast (pancake, waffle, omelette, sausages, salad, toast and pastries) Well done Ibis!

            Reviewed November 06, 2023

            Dear Dionisia, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ngurah Sedana General Manager

            Responded November 10, 2023
            ibis Surabaya City Center Hotel
          5. 9.6
            Exceptional
            Novie from Indonesia
            Family with young children
            Twin Room
            Stayed 2 nights in April 2025

            “I have been a regular guest here, almost every year.”

            I have often stayed at the Ibis hotel almost every year. The service is very good, the staff is super friendly and efficient. Regarding the facilities, yesterday I had some issues with the sink; it often closes on its own, causing the water flow to be disrupted, and the bathroom light switch was loose; this was in room 605. Perhaps it would be a good idea to check and fix these. Everything else is very good. I hope that next time I stay here there won't be any small issues, and I hope the Ibis hotel continues to grow, thank you very much. 🙏

            Reviewed April 10, 2025
            Auto-translated through generative A.I.

            Novie yang terhormat, Terima kasih atas nilai & komentar yang Anda berikan. Kami sangat senang Anda mendapatkan pengalaman yang menyenangkan selama berkunjung di hotel ibis Surabaya City Center. Komentar Anda terkait kondisi kamar 605 sudah kami sampaikan ke teknisi untuk perbaikan Sekali lagi terima kasih atas kunjungan Anda, dan kami harap dapat melayani Anda lagi dikemudian hari. Stay Safe & Keep Healthy Hormat kami, Ngurah Sedana General Manager

            Responded April 18, 2025
            ibis Surabaya City Center Hotel
          Changed to review page 1

          This is a popular property. Don't miss out!