Travelling to Japan? Read all updated requirements before you book.
Facilities, Hakone Kowakien TEN-YU in Hakone
Superior Room - Dinner at 6:00 PM Included - Guestroom, Hakone Kowakien TEN-YU in Hakone
Lobby, Hakone Kowakien TEN-YU in Hakone
Lobby, Hakone Kowakien TEN-YU in Hakone
Interior view, Hakone Kowakien TEN-YU in Hakone
Hakone Kowakien TEN-YU
Hakone Kowakien TEN-YU

Removed from saved list

8.8

Excellent

3,308 reviews

3,308 reviews

View45
Breakfast32
Housekeeping29
See map
See map

8.4

Excellent

Location rating score

Excellent location - Inside city center
Parking
FREE
Popular landmarks
The Hakone Open-Air Museum 970 m
Hakone Gōra Park 1.1 km
Ōwakudani 2.3 km
Hakone Ropeway 2.3 km
Pola Museum of Art 2.9 km
Hakone Venetian Glass Museum 3.9 km
Hakone Shrine / Kuzuryu Shrine Singu 4.1 km
Sengokuhara 4.5 km
Odawara Castle 10.1 km
Nearby landmarks
Hakone Kowakien Yunessun 150 m
Okada Museum of Art 170 m
Kowakudani Onsen 280 m
Horaien Bus Station 340 m
Sanno Shrine 350 m
Horai Garden 380 m
Chisuji Falls 640 m
Kowakidani Train Station 780 m
Hakuundo Chaen 970 m
The Hakone Open-Air Museum 970 m

Hakone Kowakien TEN-YU

1297 Ninotaira, Ashigarashimogun, Hakone, Hakone, Japan, 250-0407 - See map

This ryokan features free Wi-Fi in all rooms for easy connection, and car park free of charge. Strategically situated in Hakone, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous The Hakone Open-Air Museum. Rated with 5 stars, this high-quality property provides guests with access to restaurant, hot tub and hot spring bath on-site.

Highlights

Hygiene Plus

Sparkling clean

370 meters to public transportation

Front desk [24-hour]

Excellent room comfort & quality

This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Temperature check for guests and staff
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Facilities

Valet parking

Shuttle service

Free Wi-Fi in all rooms!

Front desk [24-hour]

Hot tub

Sauna

Bicycles

Check-in/out [express]

This property is in high demand!

8 travelers have booked today.

Value for money8.5
Location rating8.4
Nearest airportHaneda Airport (HND)
Distance to airport75.1 km

Rooms available at Hakone Kowakien TEN-YU

Room
...
  • Room size: 70 m²/753 ft²
  • Garden view
Enter dates to see prices
Room
...
  • Room size: 70 m²/753 ft²
  • Garden view
Enter dates to see prices
Room
...
  • Room size: 70 m²/753 ft²
  • Garden view
Enter dates to see prices
Room
...
  • Room size: 70 m²/753 ft²
  • Garden view
Enter dates to see prices
Room
...
  • Room size: 70 m²/753 ft²
  • Garden view
Enter dates to see prices
Superior Room - Special Offer
...
  • Room size: 35 m²/377 ft²
  • Mountain view
  • 2 single beds
Enter dates to see prices
Japanese and Western creative cuisine / first half [Japanese room] [Non-smoking]
...
    Enter dates to see prices
    Dinner Time 17:00~18:00 Entry - Superior Room with Open-Air Bath with Teppan Yaki Dinner 
    ...
    • Room size: 35 m²/377 ft²
    • Outdoor view
    • 2 single beds and 2 futons
    Enter dates to see prices
    Dinner Time 17:00~18:00 Entry - Special Offer - Superior Room with Open-Air Bath with Teppan Yaki Dinner 
    ...
    • Room size: 35 m²/377 ft²
    • Outdoor view
    • 2 single beds and 2 futons
    Enter dates to see prices
    Room
    ...
    • Room size: 70 m²/753 ft²
    • Mountain view
    Enter dates to see prices

    Frequently asked questions

    Does Hakone Kowakien TEN-YU offer laundry services?

    Yes! Hakone Kowakien TEN-YU includes laundry service at your convenience and even hot water linen and laundry washing for whenever you need your favorite clothes clean and fresh all throughout your getaway. Please contact the property for more information.

    How many floors does Hakone Kowakien TEN-YU have?

    Hakone Kowakien TEN-YU has a total of 9 floors.

    How many rooms does Hakone Kowakien TEN-YU have?

    Hakone Kowakien TEN-YU has a total of 150 rooms.

    How long do travelers typically stay at Hakone Kowakien TEN-YU?

    Verified past guests that have stayed at Hakone Kowakien TEN-YU had an average nightly stay of 1 night at this property.

    At what time of the year is Hakone Kowakien TEN-YU most popular?

    Hakone Kowakien TEN-YU's most popular month where verified guests have stayed the most is in January.

    What was the average room rate for Hakone Kowakien TEN-YU been in the past month?

    The average room rate for Hakone Kowakien TEN-YU in the past month is 72853.33 JPY, compared to city's average of 43676.0 JPY.

    What payment options are supported at Hakone Kowakien TEN-YU?

    Enjoy the flexibility of easy payment at Hakone Kowakien TEN-YU which accepts up to 7, with payment card options including MasterCard, Visa, American Express, Cash, and UnionPay.

    What do past visitors love most about Hakone Kowakien TEN-YU?

    Past guests that stayed at Hakone Kowakien TEN-YU have given this property a rating of 9.439 for its excellent cleanliness as the major highlight for their stay.

    What is the typical rating that past Business travelers' have given to Hakone Kowakien TEN-YU?

    Verified business travelers that have stayed at this property have given Hakone Kowakien TEN-YU an average rating of 9.2. You can look up more detailed customer reviews and remarks by filtering for a specific type of verified travelers down in the review section.

    What is the typical rating that past Couples' have given to Hakone Kowakien TEN-YU?

    Past couple travelers that have stayed at this property have given Hakone Kowakien TEN-YU an average rating of 9.0. You can look up on more descriptive customer ratings, and feedback by filtering for a specific type of verified guest travelers down in the review section.

    What is the average rating that past Families with older children have given to Hakone Kowakien TEN-YU?

    Past families with older children that have stayed at this property have given Hakone Kowakien TEN-YU an average rating of 8.7. You can look up more detailed customer ratings and remarks by filtering for a specific type of verified travelers down in the review section.

    See map

    Explore the neighborhood

    What people love about Hakone Kowakien TEN-YU

    • 10

      Exceptional
      Cleanliness

      "Everything was very clean and orderly."

      Dallas

      |

      July 22, 2023

    • 10

      Exceptional
      Cleanliness

      "Very clean and onset is superb!"

      Garry

      |

      June 2, 2023

    • 8.4

      Excellent
      Location

      "Beautiful and peaceful location."

      Nicole

      |

      May 27, 2023

    Property ranking|Compared to 522 Hakone properties
    See all rankings
    Cleanliness score
    9.4/10
    Value for money score
    8.5/10
    Couples review score
    9/10
    Service score
    9.1/10
    Better than
    97
    %
    of Hakone properties
    Better than
    90
    %
    of Hakone properties
    Better than
    89
    %
    of Hakone properties
    Better than
    87
    %
    of Hakone properties
    Overall rating:

    8.8

    Excellent
    3,308 reviews
    Cleanliness
    9.4
    Facilities
    9.2
    Location
    8.4
    Read all reviews >
    What travelers say they love:
    The room is spacious with private onsen bath, nice layout.
    Tsz from Canada
    Group
    More about Hakone Kowakien TEN-YU

    More about Hakone Kowakien TEN-YU

    Hakone Kowakien TEN-YU

    Get the most adventure during your time in Hakone when you book a room at Hakone Kowakien TEN-YU. Located right in the city center, Hakone Kowakien TEN-YU saves you time and travel by letting you wake up right in the heart of the best neighborhoods to explore. Explore the genuine Hakone that most travelers never see, with a stay at Hakone Kowakien TEN-YU -- located only 960 m from The Hakone Open-Air Museum.
    Hakone Kowakien TEN-YU offers numerous on-site facilities to satisfy even the most discerning guest. Keep up with all your communications easily with the ryokan's free Wi-Fi. Shuttle services provided by Hakone Kowakien TEN-YU makes it easy to plan your day trips, sightseeing, and more around Hakone. Guests can enjoy free parking right at the ryokan.
    Front desk services including concierge service, express check-in or check-out and luggage storage can assist with your needs. Packing light is possible at Hakone Kowakien TEN-YU thanks to the ryokan's laundry service keeping your clothes clean. Feeling lazy? In-room conveniences like room service and daily housekeeping let you get the most out of your room time. For the comfort and health of all guests, smoking is not permitted anywhere within the ryokan.
    Smoking is allowed only in the designated smoking areas provided by ryokan.
    Enjoy the services offered at Hakone Kowakien TEN-YU from the convenience of your guestroom. For your comfort, some rooms at the ryokan are equipped with linen service, blackout curtains and air conditioning. Rooms at Hakone Kowakien TEN-YU come in multiple layout options including rooms with separate living room and balcony or terrace. In-room entertainment amenities are available in some rooms and include television and cable TV.
    In some select rooms, you can find a refrigerator, a coffee or tea maker and instant tea at your disposal. Hakone Kowakien TEN-YU also provides a hair dryer, toiletries, bathrobes and towels in bathrooms for select rooms.


    Dining and things to do

    Every day at Hakone Kowakien TEN-YU begins with a delicious in-house breakfast. Enjoy the morning bliss with a sip of good coffee at the cafe located in the ryokan. A variety of convenient and tasty dining options are waiting for you at the ryokan, for whenever you get hungry. A memorable night with your travel companions can be had without going far, at the ryokan's bar.
    Hakone Kowakien TEN-YU has vending machines for 24-hour available light snacks and/or drinks.
    Hakone Kowakien TEN-YU offers unique recreational opportunities for all guests. End your days in total relaxation with a visit to the hot tub and spa. Fun in the water is easy with aquatic activities available, like canoes and water park. Engage in some easy evening fun with other guests with the ryokan's hiking trails.
    Grab some last-minute needs or local souvenirs for yourself or those back home without having to go anywhere at the shops and souvenir shops available right at on-site.


    Around the property

    Hakone Kowakien TEN-YU is the perfect spot to explore Hakone's fascinating cultural sights and attractions. The most famous landmark nearby is Hakone Ropeway just 2.3 km away. Don't forget to stop by Odawara Castle located 10.0 km away, where everyone who visits Hakone wants to have their photo taken.


    Reasons to stay here

    Find some of the city's best deals here with rooms 91% cheaper than other options.
    Facilities at this ryokan are rated higher than 97% of other accommodations in the city.
    Past guests love the cleanliness here, ranking it higher than 96% of the city's accommodation.

    Show less

    Amenities and facilities

    Exceptional
    Facilities

    9.2

    Most talked about facilities

    Food & Dining

    28 mentions

    Breakfast

    13 mentions

    Housekeeping

    7 mentions

    View

    6 mentions

    Languages spoken
    • English
    • Chinese [Mandarin]
    • Japanese
    • Korean
    Outdoor
    • Bicycles
    Accessibility
    • Wheelchair accessible
    Internet access
    • Free Wi-Fi in all rooms!
    • Internet
    • Internet services
    • Wi-Fi in public areas
    Things to do, ways to relax
    • Canoeing
    • Game room
    • Garden
    • Hiking
    • Hot tub
    • Massage
    • Sauna
    • Spa
    • Spa/sauna
    • Water park
    Cleanliness and safety
    • Cashless payment service
    • Daily disinfection in all rooms
    • Daily disinfection in common areas
    • Face coverings on staff
    • First aid kit
    • Free face masks
    • Hand sanitizer
    • Hot water linen and laundry washing
    • Physical distancing of at least 1 meter
    • Protective screens in common areas
    • Temperature check for guests and staff
    Dining, drinking, and snacking
    • Alternative meal arrangement
    • Bar
    • Breakfast [buffet]
    • Coffee shop
    • Restaurants
    • Room service
    • Vending machine
    Swimming & soaking
    • Hot spring bath
    Services and conveniences
    • Air conditioning in public area
    • Concierge
    • Currency exchange
    • Daily housekeeping
    • Elevator
    • Facilities for disabled guests
    • Gift/souvenir shop
    • Grooming service
    • Heating in public area
    • Invoice provided
    • Laundry service
    • Luggage storage
    • Meeting/banquet facilities
    • Postal service
    • Shops
    • Smoke-free property
    • Smoking area
    • Terrace
    • Xerox/fax in business center
    For the kids
    • Family room
    • Kids meal
    Access
    • Check-in/out [express]
    • Fire extinguisher
    • Front desk [24-hour]
    • Non-smoking rooms
    • Pets allowed
    • Safety/security feature
    • Service animals are welcome
    • Smoke alarms
    Getting around
    • Car park [free of charge]
    • Car park [on-site]
    • Car power charging station
    • Shuttle service
    • Valet parking
    Available in all rooms
    • Free bottled water
    • Hair dryer
    • Non-smoking
    • Refrigerator
    • Towels

    Food and dining

    Breakfast options
    • Asian
    Restaurants on site
    Restaurant
    • Menu: Buffet

    Location

    1297 Ninotaira, Ashigarashimogun, Hakone, Hakone, Japan, 250-0407
    Excellent
    Location

    8.4

    Airports
    • Haneda Airport (HND)
      75.1 km 1.6 hour drive
    • Mt. Fuji Shizuoka Airport (FSZ)
      92.9 km 1.8 hour drive
    Public transportation
    • Horaien Bus Station
      340 m
    • Kowakidani Train Station
      780 m
    Hospital or clinic
    • Ohiradai Clinic
      2.7 km
    Convenience store
    • Family Mart
      320 m
    Cash withdrawal
    • ATM
      870 m

    What's nearby

    Popular landmarks
    • The Hakone Open-Air Museum
      970 m
    • Hakone Gōra Park
      1.1 km
    • Ōwakudani
      2.3 km
    • Hakone Ropeway
      2.3 km
    • Pola Museum of Art
      2.9 km
    • Hakone Venetian Glass Museum
      3.9 km
    • Hakone Shrine / Kuzuryu Shrine Singu
      4.1 km
    • Sengokuhara
      4.5 km
    • Odawara Castle
      10.1 km
    Nearby landmarks
    • Hakone Kowakien Yunessun
      150 m
    • Okada Museum of Art
      170 m
    • Kowakudani Onsen
      280 m
    • Horaien Bus Station
      340 m
    • Sanno Shrine
      350 m
    • Horai Garden
      380 m
    • Chisuji Falls
      640 m
    • Kowakidani Train Station
      780 m
    • Hakuundo Chaen
      970 m
    • The Hakone Open-Air Museum
      970 m
    Distances shown are straight-line distances on the map. Actual travel distances may vary.

    Property policies

    Children and extra beds

    Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

    All children are welcome.

    Others
    • Pets are strictly not allowed at the property.
    • The restaurants around the area are limited and may close early in the evening. Dining options may be difficult to find after 07:00 PM.
    • Guests must inform the property of each guest’s gender so that proper room amenities can be set up.
    • Check-in for same-day bookings is allowed until 7:00 PM.
    • Check-in is not possible after 07:00 PM.
    • Female guests with Free Gift booking will be provided with a complimentary Yukata (traditional Japanese dress).
    • Dinner serving time starts at 6:00 PM.
    • Guests who reserved a room with dinner must check in before 06:00 PM or dinner cannot be served and no refund provided.
    • For guests with children aged 0-2 years old are required to inform the property prior to check-in. Additional charges will be applied.
    • When booking more than 5 rooms, different policies and additional supplements may apply.

    Some helpful facts

    Check-in/Check-out
    • Check-in from15:00
    • Check-in until19:00
    • Check-out until11:00
    The property
    • Non-smoking rooms/floorsYes
    • Number of bars/lounges1
    • Number of floors9
    • Number of restaurants2
    • Number of rooms 150
    • Room voltage100

    Reviews of Hakone Kowakien TEN-YU from real guests

    Provided by verified guests of Agoda
    8.8
    Cleanliness9.4
    Facilities9.2
    Location8.4
    Service9.1
    Value for money8.5
    High score for Hakone
    Rating
    9+ Exceptional (392)
    8-9 Excellent (104)
    7-8 Very Good (77)
    6-7 Good (17)
    <6 Below Expectation (45)
    Time of the year
    Mar - May (169)
    Jun - Aug (65)
    Sep - Nov (175)
    Dec - Feb (226)

    Show reviews that mention 

    Showing 635 verified guest comments
    12345
    10.0
    Exceptional
    Lin from Australia
    Couple
    Superior Room - Special Offer
    Stayed 2 nights in February 2023

    Clean, generous room, private tub on balcony, amazing public onsen”

    Like mentioned above, the hotel is super clean, and easy to get to/from with Izuhakone Bus and Hakone Tozan Bus at the front and you can also work from the Yunessun-Mae from inside the building. I believe all rooms come with a bath tub in the balcony so you can enjoy hot spring in your room! Public hot spring also amazing with men and women hot spring switch everyday, so you can enjoy different view each day. All skin care products are Mikimotto and Pola, very generous. Can't think of any negative comments really. Only I didn't know was the shuttle bus runs every 30 mins from Gora Sta. and drop off several hotels along the way, but it doesn't matter, it's only a short ride on S Line with the Hakone Tozan Bus, if you have the Hakone Tozan Bus, then it's included.

    Reviewed February 04, 2023

    See room deals

    10.0
    Exceptional
    Chermaine from Singapore
    Couple
    Japanese Style Room
    Stayed 2 nights in January 2023

    Best ryokan experience ”

    Husband and I thoroughly enjoyed our stay. We loved the private (in our room) and public onsen baths, food was excellent, service top notch. I also enjoyed the assortment of iced teas available at the lobby . Staff spoke perfect English and were able to answer all our questions about the attractions in Hakone. It is also very convenient. It is next to the bus stop which brings us to all the tourist attractions. And it is within walking distance to Yunessan Onsen Theme Park. We will definitely be back here with the rest of our family members.

    Reviewed January 27, 2023

    See room deals

    It was truly our pleasure to welcome you to Hakone Kowakien Ten-Yu. We appreciate your perfect rating to us. We are very pleased to hear that you had a great ONSEN experience during your stay. We are also glad to hear that you have been satisfied with our staff service. The scenery always changes and you can see the different beautiful nature in every season. We appreciate your precious review and we hope to have an opportunity to welcome you again in the near future. Hakone Kowakien TEN-YU

    Responded February 18, 2023
    Hakone Kowakien TEN-YU
    10.0
    Exceptional
    KA from Hong Kong SAR, China
    Family with teens
    Dinner Time 17:30- Superior Room with Open-Air Bath
    Stayed 1 night in October 2022

    very good stay in Hakone”

    The onsen is awesome. Even though i got the infinity onsen on my first night (cannot enjoy the view with sunshine), the experience is still very nice. I soaked in the hot spring with starry night. Nice! The room is clean and the bed is comfortable. The location of the hotel is convenience. There’s a convenient store nearby. Apart from the shuttle bus, you have some options to travel to the spots by bus. Last but not least. The dining experience in Ten-yu is amazing. Both our dinner and breakfast were nice. I may probably stay at Yen-yu if I visit Hakone again.

    Reviewed November 09, 2022

    See room deals

    Thank you for choosing to stay with us on your recent visit to Hakone. We appreciate your perfect rating to us. It gives us a great pleasure to hear that you had such a wonderful Onsen experience during your stay with us. We are also glad to hear that you were satisfied with our location and you enjoyed the dinner and the breakfast buffet. The scenery always changes and you can see the different beautiful nature in every season. Thank you for choosing to stay with us and sincerely hope we will have the opportunity to welcome you back in the near future. Hakone Kowakien TEN-YU

    Responded November 12, 2022
    Hakone Kowakien TEN-YU
    10.0
    Exceptional
    CHE from Hong Kong SAR, China
    Family with teens
    Dinner Time 20:00- Superior Room with Open-Air Bath - Main Dining
    Stayed 1 night in January 2023

    Value for money”

    We purposly look for a hotel with hot spring and dinner included. The Hot Spring facility is perfect, it's clean, with a spectacular view and well equipped. Dinner totally exceed our expectection and breakfast is the best one we had, you can even make yoru own sashimi rice. It's not a cheap stay but definately worth the money.

    Reviewed January 17, 2023

    See room deals

    Thank you for choosing to stay with us on your recent visit to Hakone. We appreciate your perfect rating to us. We are delighted to learn that you thoroughly enjoyed your stay with us. We are glad to hear that you liked the hot spring facilities, and you enjoyed the dinner and breakfast buffet. We will continue to try our best to provide our guests with pleasant stay. We hope your visit this time has been memorable and you would like to come back again in the near future. Hakone Kowakien TEN-YU

    Responded January 25, 2023
    Hakone Kowakien TEN-YU
    10.0
    Exceptional
    WAI from Hong Kong SAR, China
    Family with young children
    Superior Room with Open Air-Bath - Room Dining
    Stayed 2 nights in January 2023

    Fantastic service with great hot spring and breathtaking view”

    The staff there are just amazing, everyone is so helpful, nice and always offer fantastic service. There are 2 fantastic hot spring in the property and they will be taking turn to offer to female and male guests. Also the restaurant serves great food! My entire family are happy with the stay.

    Reviewed January 21, 2023

    See room deals

    Thank you very much for staying at Hakone Kowakien Ten-Yu. We appreciate your perfect rating to us. We are very pleased to hear that you had a great ONSEN experience during your stay. We are also glad to hear that you liked the food. Our staff would like to thank you for your wonderful comments. The scenery always changes and you can see the different beautiful nature at our garden in every season. We hope your visit this time has been memorable and you would like to come back again in the near future. Hakone Kowakien Ten-Yu

    Responded January 25, 2023
    Hakone Kowakien TEN-YU
    10.0
    Exceptional
    CHU from Hong Kong SAR, China
    Family with teens
    Dinner Time 20:00- Superior Room with Open-Air Bath - Main Dining
    Stayed 1 night in January 2023

    Love this onsen hotel”

    It’s extraordinary! Will defo stay here again if I am ever traveling to Hakone again. The onsens are super. The room is super spacious. The breakfast and dinner are both very nice. I would 10/10 recommend this place to anyone who’s traveling to Hakone.

    Reviewed January 30, 2023

    See room deals

    Thank you for having stayed with us at Hakone Kowakien Ten-Yu. We appreciate your perfect rating to us. We are delighted to learn that you thoroughly enjoyed your stay with us. We are also glad to hear that you liked the breakfast and dinner and you enjoyed the Onsens. We sincerely appreciate your recommendation and we do look forward to welcoming you back to our hotel in the near future. Hakone Kowakien TEN-YU

    Responded February 18, 2023
    Hakone Kowakien TEN-YU
    10.0
    Exceptional
    Cheah from Singapore
    Couple
    Superior Room With Open Air Bath A
    Stayed 2 nights in December 2022

    Exceptional”

    We got the Hoshi wing and the room faces the mountain! The room is spacious and has a cozy loft/mezzanine area for us to chill at. The balcony also comes with a bathtub. You can use their free yukata (in their wardrobe) and wonder around their entire compound. There are 2 public baths for their guest, and each has indoor and outdoor onsen, sauna and a cold dipping pool! Breakfast is international buffet and dinner is kaiseki (like omakase). Definitely one of the best hotels we have stayed!

    Reviewed December 11, 2022

    See room deals

    Thank you for choosing to stay with us on your recent visit to Hakone. We appreciate perfect rating to us. It gives us a great pleasure to hear that you had such a relaxing stay with us. We are very pleased to hear that you had a great ONSEN experience during your stay. We are also pleased to read your comment that you liked our breakfast buffet and Kaiseki dinner and you enjoyed open-air bath on the balcony. The view is one of the featured points of Ten-Yu and you can see the different great scenery in every season. We hope your visit this time has been memorable and you would like to come back again in the near future. Hakone Kowakien Ten-Yu

    Responded December 16, 2022
    Hakone Kowakien TEN-YU
    10.0
    Exceptional
    Wai from Hong Kong SAR, China
    Family with young children
    Superior Room - Special Offer
    Stayed 1 night in January 2023

    poor price set for agoda”

    agoda charged me more money when I booked 2 adults and 2 children. The hotel system treated as we hv 4 adults and charged us 4 adults price but nil side can adjust for me! Finally I’ve paid for 4 adults price for 2 adults and 2 children

    Reviewed January 31, 2023

    See room deals

    10.0
    Exceptional
    Michael from Japan
    Couple
    Superior Room - Special Offer
    Stayed 2 nights in February 2022

    Amazing!”

    Our first onsen and ryokan experience in Japan. Facilities and our room were very clean. The 2 public onsens, especially the outdoor open air baths, were luxurious. The star of our 3 day stay was the staff, super polite, friendly, caring, the epitome of Japanese hospitality. We stayed in room 824 with an incredible view of the mountain. 10/10 would recommend and will definitely go again. Only minor issue is it is a far walk to the town and nearest konbini if you plan on exploring but luckily there is a convenient public bus that stop right next to the hotel and takes you straight to town.

    Reviewed February 17, 2022

    See room deals

    Thank you for choosing to stay with us on your recent visit to Hakone. We appreciate your perfect rating and your kind comment encourages our staff members. It gives us a great pleasure to hear that you had such a wonderful ONSEN experience during your stay with us. The scenery always changes and you can see the different beautiful nature in every season. And we will continue our efforts to provide more comfortable stay. We sincerely appreciate your recommendation and we do look forward to welcoming you back to our hotel in the near future. Hakone Kowakien TEN-YU

    Responded February 18, 2022
    Hakone Kowakien TEN-YU
    10.0
    Exceptional
    Hoh from Japan
    Couple
    Japanese-style Room with Open-air Bath (2 Japanese Beds)
    Stayed 1 night in November 2022

    Amazing experience”

    Perfect! Super good experience stay with Ten-yu. You can skip the walk by take the hotel shuttle from Gora Station. And just save your luggage size as they basically provide you everything including Yukata. Food is fresh and delicious, with plenty of choices. Open air bath is wonderful view. Just relax yourself and enjoy!

    Reviewed November 19, 2022

    See room deals

    It was truly our pleasure to welcome you to Hakone Kowakien Ten-Yu. We appreciate your great review on your stay. It gives us a great pleasure to hear that you had such a wonderful experience during your stay with us. In addition, we are very pleased that you enjoyed our food and you liked the open-air bath with beautiful view. The scenery always changes and you can see the different beautiful nature in every season. Thank you for choosing to stay with us and sincerely hope we will have the opportunity to welcome you back in the near future. Hakone Kowakien TEN-YU

    Responded November 21, 2022
    Hakone Kowakien TEN-YU
    10.0
    Exceptional
    Gregory from Australia
    Family with teens
    Superior Room With Open Air Bath A
    Stayed 3 nights in January 2023

    Japanese hospitality at it’s best! ”

    Lovely onsen hotel at the top of the mountain. It is just a bliss to be able to soak in the onsen in chilly Japanese winter! Selection for breakfast is amazing!

    Reviewed January 28, 2023

    See room deals

    Thank you for having stayed with us at Hakone Kowakien Ten-Yu. We appreciate your perfect rating to us. We are very pleased to hear that you had a great ONSEN experience during your stay. We are also glad to hear that you have been satisfied with the breakfast buffet. We will continue to try our best to provide our guests with pleasant stay. We hope this Hakone trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Hakone. Again, thank you for your assessment. Hakone Kowakien TEN-YU

    Responded February 18, 2023
    Hakone Kowakien TEN-YU
    10.0
    Exceptional
    patricia from United States
    Solo traveler
    Superior Room With Open Air Bath A
    Stayed 1 night in January 2023

    A gem!”

    Amazing hotel with hot baths in 2 different places with dramatic views. Best breakfast buffet and fantastic staff . The only place to stay if you want a full Japanese experience!

    Reviewed January 27, 2023

    See room deals

    It was truly our pleasure to welcome you to Hakone Kowakien Ten-Yu. We appreciate your perfect rating to us. We are very pleased to hear that you had a great ONSEN experience during your stay. We are also glad to hear that you have been satisfied with our staff service. The scenery always changes and you can see the different beautiful nature in every season. We appreciate your precious review and we hope to have an opportunity to welcome you again in the near future. Hakone Kowakien TEN-YU

    Responded February 18, 2023
    Hakone Kowakien TEN-YU
    10.0
    Exceptional
    Kang from Hong Kong SAR, China
    Couple
    Japanese-style Room with Open-air Bath (2 Japanese Beds)
    Stayed 1 night in October 2022

    Very nice experience with the hotel”

    Check in is smooth and service are nice , everyone are nice . The room is amazing and clean and will definitely stay with them next time

    Reviewed November 05, 2022

    See room deals

    It was truly our pleasure to welcome you to Hakone Kowakien Ten-Yu. We appreciate your great review on your stay. It is wonderful to find out that you have been satisfied with the room you stayed in. We are also glad to hear that you were satisfied with our staff service. The scenery always changes and you can see the different beautiful nature in every season. Thank you for choosing to stay with us and sincerely hope we will have the opportunity to welcome you back in the near future. Hakone Kowakien TEN-YU

    Responded November 12, 2022
    Hakone Kowakien TEN-YU
    10.0
    Exceptional
    Nina from Singapore
    Couple
    Japanese-style Room with Open-air Bath (2 Japanese Beds)
    Stayed 1 night in October 2022

    Great view from hotel room!”

    Buffet breakfast was really good but we had to wait for about 20 min when we went at 830am. Room view was great and it was nice having a private outdoor onsen bath too! Staff were friendly as well. Will definitely recommend :)

    Reviewed October 31, 2022

    See room deals

    It was truly our pleasure to welcome you to Hakone Kowakien Ten-Yu. We appreciate your great review on your stay. It is wonderful to find out that you have been satisfied with the room you stayed in. We are also glad to hear you that you enjoyed the breakfast buffet and liked the room with private outdoor onsen bath on the balcony. We are also glad to hear that you were satisfied with our staff service. We sincerely appreciate your recommendation and we do look forward to welcoming you back to our hotel in the near future. Hakone Kowakien TEN-YU

    Responded November 12, 2022
    Hakone Kowakien TEN-YU
    10.0
    Exceptional
    WEN from Malaysia
    Couple
    Superior Room - Dinner at 6:00 PM Included
    Stayed 1 night in January 2020

    Amazing Experience”

    Mom and I really enjoyed the stay at Tenyu and everything was per the pictures on their website and the overall experience was just top notch. Starting from them showing you to your room and introducing their facilities and the food was great too. Dinner was an elaborate kaiseki course and the buffet breakfast offered both international and japanese food. We're talking about grilled snow crab (half peeled!) for breakfast. Of course, the onsen was amazing and having to experience both the infinity pool and outdoor onsen facing a waterfall, no words could do it justice. Of course, you could also enjoy the hot spring right in the comfort of your own room. This stay was worth every dollar spent!

    Reviewed January 16, 2020

    See room deals

    It was truly our pleasure to welcome you to Hakone Kowakien Ten-Yu. We appreciate your high score and precious comment on your stay. It is wonderful to find out that you have been satisfied with the room you stayed in. We are also glad to hear that you liked the two public baths and you enjoyed the Kaiseki dinner and the breakfast buffet, especially grilled snow crab. We hope your visit this time has been memorable and you would like to come back again in the near future. Hakone Kowakien TEN-YU

    Responded March 07, 2020
    Hakone Kowakien TEN-YU
    10.0
    Exceptional
    Kathleen from Singapore
    Group
    Superior Room with Open Air-Bath - Room Dining
    Stayed 3 nights in February 2023

    Lovely onsen hotel”

    Food was really good and in great quantities. Staff were very helpful and knowledgeable.

    Reviewed February 06, 2023

    See room deals

    10.0
    Exceptional
    Mathew from United States
    Couple
    Japanese-style Room with Open-air Bath (2 Japanese Beds)
    Stayed 1 night in November 2022

    Amazing getaway!”

    Really such a beautiful get-away from the hustle and bustle of Tokyo. The staff here were all so nice and helpful. The food was amazing. The service was amazing. The views were amazing!

    Reviewed November 12, 2022

    See room deals

    Thank you for choosing to stay with us on your recent visit to Hakone. We appreciate your great review on your stay. It gives us a great pleasure to hear that you had such a relaxing stay with us. We are also glad to hear that you were satisfied with our staff service and you enjoyed the dinner and the breakfast buffet. The scenery always changes and you can see the different beautiful nature in every season. Thank you for choosing to stay with us and sincerely hope we will have the opportunity to welcome you back in the near future. Hakone Kowakien TEN-YU

    Responded November 14, 2022
    Hakone Kowakien TEN-YU
    10.0
    Exceptional
    Gary from Singapore
    Family with teens
    Dinner Time 17:00~18:00 Entry - Superior Room with Open-Air Bath with Teppan Yaki Dinner 
    Stayed 1 night in December 2022

    Great Stay”

    wonderful service, wonderful hotel... the teppanyaki dinner that was arranged at the time of reservation was outstanding!

    Reviewed December 29, 2022

    See room deals

    It was truly our pleasure to welcome you to Hakone Kowakien Ten-Yu. We appreciate your great review on your stay. We are so glad to hear you that you liked the teppanyaki dinner. Our staff would like to thank you for your wonderful comment. The scenery always changes and you can see the different beautiful nature in every season. We appreciate your precious review and we hope to have an opportunity to welcome you again in the near future. Hakone Kowakien TEN-YU

    Responded January 05, 2023
    Hakone Kowakien TEN-YU
    10.0
    Exceptional
    Ning from Australia
    Couple
    Superior Room - Dinner at 6:00 PM Included
    Stayed 1 night in December 2019

    Excellent Onsen and massive room”

    Every room comes with a private bath and mountain view. I really appreciate their service and onsen bath. We asked their staff for tourist advice and they kindly ordered taxi for us. Their bath comes with an excellent view. One is watching the waterfall from cliffs, another is watching the mountain. It's really healing coming to this place. Will come again if I have earned enough money!! Definitely recommend to any couple or family group.

    Reviewed January 15, 2020

    See room deals

    Thank you for choosing to stay with us on your recent visit to Hakone. We appreciate your perfect rating to us and your kind comment encourages our staff members. We are so glad to hear you that you liked the two public baths and private bath on the balcony. The scenery always changes and you can see the different beautiful nature in every season. We sincerely appreciate your recommendation and we do look forward to welcoming you back to our hotel in the near future. Hakone Kowakien TEN-YU

    Responded February 02, 2020
    Hakone Kowakien TEN-YU
    10.0
    Exceptional
    carol from Japan
    Couple
    Dinner Time 17:30- Superior Room with Open-Air Bath
    Stayed 1 night in April 2022

    The Best Hotel in hakone”

    The view of the Mountain from the terrace is spectacular. and The lobby’s guests waiting area is nice too.There is a free refreshment at the lobby which is a nice gesture to welcome guests. The infinity bath is also amazing . I think there is no single negative side on this hotel.

    Reviewed April 21, 2022

    See room deals

    Thank you for choosing to stay with us on your recent visit to Hakone. We appreciate your perfect rating to us and your kind comment encourages our staff members. It gives us a great pleasure to hear that you had such a wonderful experience during your stay with us.We are also glad to hear that you enjoyed open-air bath with infinite horizon view. The scenery always changes and you can see the different beautiful nature in every season. And we will continue our efforts to provide more comfortable stay. We look forward to welcoming you back in the near future. Hakone Kowakien TEN-YU

    Responded April 27, 2022
    Hakone Kowakien TEN-YU
    12345
    This is a popular property. Don't miss out!

    Back to search results

    Back to room choices

    |

    Dismiss