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Exterior view, Grand Inna Tunjungan Hotel in Surabaya
Deluxe Room - Guestroom, Grand Inna Tunjungan Hotel in Surabaya
a city with tall buildings and tall buildings, Grand Inna Tunjungan Hotel in Surabaya
two women standing next to each other in a lobby, Grand Inna Tunjungan Hotel in Surabaya
people standing around a counter in a restaurant, Grand Inna Tunjungan Hotel in Surabaya
Interior view, Grand Inna Tunjungan Hotel in Surabaya
Swimming pool [outdoor], Grand Inna Tunjungan Hotel in Surabaya

Removed from saved list

8.4

Excellent

1,193 reviews

1,193 reviews

Housekeeping20
Breakfast12
Shops6
See map
See map

9.1

Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Exceptional for walking
Parking
Available
Walkable places
KidZoona

170 m

Taman Prestasi

180 m

Tunjungan Plaza

210 m

Tunjungan Mall

210 m

DAISO

220 m

Popular landmarks
Monkasel (Submarine Monument)

1.3 km

Tugu Pahlawan

1.8 km

Suramadu National Bridge

2.1 km

Bungkul Park

3.3 km

Sampoerna Museum

3.6 km

Closest landmarks
Transnet

100 m

Top Ten & Coyote Bar

180 m

Joko Dolog Buddhist Statue

330 m

Joko Dolog Statue

340 m

Surabaya Town Hall

340 m

Grand Inna Tunjungan Hotel

Jl Gubernur Suryo 1-3, Surabaya Center, Surabaya, Indonesia, 60271 - See map

Make your best journey to Surabaya with the promised standard of Indonesia Care, and enjoy free Wi-Fi in all rooms. Strategically situated in Surabaya Center, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Sampoerna Museum. Rated with 4 stars, this high-quality property provides guests with access to restaurant, fitness center and spa on-site.

Highlights

Located in heart of Surabaya

Front desk [24-hour]

Excellent breakfast

Inside city center

230 meters to Tunjungan Plaza

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call
Facilities

Front desk [24-hour]

Valet parking

Free Wi-Fi in all rooms!

BBQ facilities

Fitness center

Spa

Luggage storage

Swimming Pool

This property is in high demand!

3 travelers have booked today.

Value for money8.4
Distance to city center1 km
Location rating9.1
Nearest airportJuanda International Airport (SUB)
Distance to airport13.9 km

Rooms available at Grand Inna Tunjungan Hotel

Very good
Room comfort & quality

7.6

Suite
...
  • Room size: 54 m²/581 ft²
  • City view
  • 1 double bed
Enter dates to see prices
Superior Room
...
  • Room size: 28 m²/301 ft²
  • City view
  • 2 single beds
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Deluxe Room
...
  • Room size: 28 m²/301 ft²
  • City view
  • 2 single beds
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Junior Suite
...
  • Shower
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Room Assigned on Arrival
...
  • Shower
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Triple Room Panoramic
...
    Enter dates to see prices
    Junior Suite Deluxe Garden View
    ...
      Enter dates to see prices
      Apartment 3 room
      ...
        Enter dates to see prices
        Triple Bungalow
        ...
          Enter dates to see prices
          Chalet
          ...
            Enter dates to see prices

            Frequently asked questions

            What time is check-in and check-out at Grand Inna Tunjungan Hotel?

            Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

            How do I get to Grand Inna Tunjungan Hotel?

            For those who wish to drive their own cars, Grand Inna Tunjungan Hotel has a car park right on site for maximum convenience. If you're looking for an easy way to get around Surabaya with private transportation, the hotel can arrange both taxis or car rental.

            Is breakfast offered at Grand Inna Tunjungan Hotel?

            Wake up to a great buffet breakfast at Grand Inna Tunjungan Hotel. Adults can enjoy breakfast offered with an additional charge of 71429 IDR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

            What are my dining options at Grand Inna Tunjungan Hotel?

            Grand Inna Tunjungan Hotel features an on-site restaurant for your dining convenience.

            What is the smoking policy at Grand Inna Tunjungan Hotel?

            Grand Inna Tunjungan Hotel does permit smoking in some areas and is not 100% smoke-free.

            What is the closest train, metro, or bus station to Grand Inna Tunjungan Hotel?

            The closest train, metro, or bus station to Grand Inna Tunjungan Hotel is Gubeng Train Station, 1.2 km away.

            What restaurants are nearby Grand Inna Tunjungan Hotel?

            Restaurants including Bu Rudy Dharmahusada, Sate Kelopo Ondomohen Bu Asih and Cocari are popular in Grand Inna Tunjungan Hotel’s neighborhood which is known as Surabaya Center.

            What popular shopping places are close to Grand Inna Tunjungan Hotel?

            Shopping options in Grand Inna Tunjungan Hotel’s Surabaya Center neighborhood include Tunjungan Plaza, Surabaya Town Square and Grand City Surabaya.

            What are popular attractions near Grand Inna Tunjungan Hotel?

            Guests at Grand Inna Tunjungan Hotel can easily visit Sampoerna Museum, Bungkul Park and Monkasel (Submarine Monument) located in the Surabaya Center area.

            See map

            Explore the neighborhood

            What people love about Grand Inna Tunjungan Hotel

            • 8.4

              Excellent
              Cleanliness

              "The hotel is clean, good service"

              Dully

              |

              October 27, 2022

            • 9.2

              Exceptional
              Cleanliness

              "Overall it is clean."

              Aneng

              |

              October 25, 2022

            • 10

              Exceptional
              Location

              "Nice hotel and close to TP mall"

              widia

              |

              March 2, 2023

            Property ranking|Compared to 953 Surabaya properties
            See all rankings
            Room comfort score
            7.6/10
            Location score
            9.1/10
            Room size
            37 sqm.
            Couples review score
            8.7/10
            Better than
            96
            %
            of Surabaya properties
            Better than
            93
            %
            of Surabaya properties
            Bigger than
            93
            %
            of Surabaya properties
            Better than
            88
            %
            of Surabaya properties
            Overall rating:

            8.4

            Excellent
            1,193 reviews
            Cleanliness
            8.3
            Facilities
            8.2
            Location
            9.1
            Read all reviews >
            What travelers say they love:
            Hotel room is big and clean with kindly staff.
            Irwin from Indonesia
            Business traveler
            More about Grand Inna Tunjungan Hotel

            More about Grand Inna Tunjungan Hotel

            Grand Inna Tunjungan Hotel

            For travelers who want to take in the sights and sounds of Surabaya, Grand Inna Tunjungan Hotel is the perfect choice. Its convenient location right in the city center allows you more time to see all that Surabaya has to offer.
            All offerings provided by Grand Inna Tunjungan Hotel help to ensure a pleasant stay for all travelers. Free internet access provided within the hotel keeps you connected throughout your stay. Exploring Surabaya is made even more convenient with the taxi and car hire services available at the hotel. For those driving their own car, parking is available for guests.
            Always get the assistance you need with front desk services including concierge service, luggage storage and safety deposit boxes. Booking the best tickets and getting the hottest restaurant reservations are made easy with help from the hotel's ticket service. For longer stays or whenever you need it, the laundry service keeps your favorite travel outfits clean and available. Feel like doing nothing? Available services like 24-hour room service, room service and daily housekeeping let you get the most out of your time at the Grand Inna Tunjungan Hotel.
            For guests who would like to smoke, the designated smoking areas are available.
            A range of amenities is offered in guestrooms at Grand Inna Tunjungan Hotel. Enjoy your stay even more at the hotel, knowing that some selected rooms include linen service and air conditioning. For a bit of entertainment, guests will find television and cable TV available in some selected rooms. Don't worry about being thirsty as a refrigerator, bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar are provided in some guestrooms.
            Bathroom amenities are just as important as others, and at the hotel you'll find a hair dryer, toiletries, bathrobes and towels available in some guest bathrooms.


            Dining and things to do

            Each morning you can start the day with a delicious in-house breakfast offered at Grand Inna Tunjungan Hotel. Don't start your vacation days without your morning coffee, available every morning in the café. A number of great dining options at the hotel assures that you'll always have convenient and delicious choices. A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the bar.
            A day in will be as fun as a day out with ranges of recreational activities offered at Grand Inna Tunjungan Hotel. A relaxing end to every day is possible with a visit to the spa, located right in the hotel. Burn off you vacation calories with a quick visit to the hotel's fitness facility. Got someone special waiting for you back home? Then easily pick up a memorable gift at the souvenir shops.


            Around the property

            Be sure to visit some of the city's popular sights during your stay in Surabaya. Find that special item or souvenir that will commemorate your trip to Surabaya at Tunjungan Plaza located 200 m away.


            Reasons to stay here

            Compared to the city's accommodation options, this hotel scored higher than 97% of them for food and dining.
            Guests who stayed at this hotel have scored it higher than 93% of accommodations in the city.
            According to guests who stayed here, this hotel's room comfort is rated higher than 95% of other accommodations in Surabaya.

            Show less

            Amenities and facilities

            Excellent
            Facilities

            8.2

            Most talked about facilities

            Breakfast

            21 mentions

            Housekeeping

            15 mentions

            Food & Dining

            6 mentions

            Internet

            4 mentions

            Languages spoken
            • English
            • Indonesian
            Accessibility
            • Wheelchair accessible
            Internet access
            • Free Wi-Fi in all rooms!
            • Internet
            • Internet services
            • Wi-Fi in public areas
            Things to do, ways to relax
            • Fitness center
            • Karaoke
            • Massage
            • Spa
            • Spa/sauna
            • Ticket services
            Cleanliness and safety
            • Anti-viral cleaning products
            • Body thermometer
            • Cashless payment service
            • Daily disinfection in all rooms
            • Daily disinfection in common areas
            • Doctor/nurse on call
            • Face coverings on staff
            • First aid kit
            • Hand sanitizer
            • Hot water linen and laundry washing
            • Individually-wrapped food options
            • Physical distancing of at least 1 meter
            • Protective screens in common areas
            • Rooms sanitized between stays
            • Safe dining setup
            • Sanitized kitchen and tableware items
            • Staff trained in safety protocol
            • Sterilizing equipment
            • Temperature check for guests and staff
            Dining, drinking, and snacking
            • Alternative meal arrangement
            • Bar
            • BBQ facilities
            • Breakfast [buffet]
            • Coffee shop
            • Restaurants
            • Room service [24-hour]
            • Snack bar
            Services and conveniences
            • Air conditioning in public area
            • Concierge
            • Daily housekeeping
            • Doorman
            • Dry cleaning
            • Elevator
            • Gift/souvenir shop
            • Ironing service
            • Laundry service
            • Luggage storage
            • Meeting/banquet facilities
            • Safety deposit boxes
            • Smoking area
            • Xerox/fax in business center
            Access
            • Front desk [24-hour]
            • Non-smoking rooms
            • Pets allowed
            • Security [24-hour]
            Getting around
            • Car park [on-site]
            • Rental car
            • Taxi service
            • Valet parking
            Available in all rooms
            • Air conditioning
            • Coffee/tea maker
            • Daily housekeeping
            • Desk
            • Electric kettle
            • Extra long bed
            • Free bottled water
            • Hair dryer
            • Heating
            • In-room safe box
            • Interconnecting room(s) available
            • LAN Internet in room [charges apply]
            • Linens
            • Mini bar
            • Mirror
            • Non-smoking
            • Pool facilities
            • Private bathroom
            • Refrigerator
            • Satellite/cable channels
            • Shower
            • Slippers
            • Telephone
            • Toiletries
            • Towels
            • Trash cans
            • Wake-up service
            • Wi-Fi [free]

            Food and dining

            Breakfast options
            • Buffet
            Restaurants on site
            Palapa Coffee Shop
            • Cuisine: Asian
            • Menu: Buffet, A-la-carte

            Location

            Jl Gubernur Suryo 1-3, Surabaya Center, Surabaya, Indonesia, 60271
            Exceptional
            Location

            9.1

            Airports
            • Juanda International Airport (SUB)
              13.9 km
            • Abdul Rachman Saleh Airport (MLG)
              75.1 km
            Public transportation
            • Gubeng Train Station
              1.2 km
            • Pasar Turi Train Station
              1.9 km
            Hospital or clinic
            • Puskesmas Kedungdoro
              410 m
            Shopping
            • Tunjungan Plaza
              210 m
            Convenience store
            • Indomaret
              360 m
            Cash withdrawal
            • ATM
              190 m

            What's nearby

            Popular landmarks
            • Tunjungan Plaza
              210 m
            • Monkasel (Submarine Monument)
              1.3 km
            • Tugu Pahlawan
              1.8 km
            • Suramadu National Bridge
              2.1 km
            • Bungkul Park
              3.3 km
            • Sampoerna Museum
              3.6 km
            • Surabaya Town Square
              3.8 km
            • Surabaya's Zoo
              3.9 km
            • Pakuwon Food Festival
              6.8 km
            • Masjid Nasional Al Akbar Surabaya
              8.8 km
            Nearby landmarks
            • Transnet
              100 m
            • KidZoona
              170 m
            • Taman Prestasi
              180 m
            • Top Ten & Coyote Bar
              180 m
            • Tunjungan Plaza
              210 m
            • Tunjungan Mall
              210 m
            • DAISO
              220 m
            • Grahadi Building
              250 m
            • Monumen Gubernur Suryo
              260 m
            • Plaza Tunjungan
              270 m
            Distances shown are straight-line distances on the map. Actual travel distances may vary.

            Property policies

            Children and extra beds

            Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

            All children are welcome.

            Infant 0-5 year(s)
            Stay for free if using existing bedding.
            Baby cot/crib may be requested directly from the property.
            Children 6-12 year(s)
            Stay for free if using existing bedding.
            If you need an extra bed, it will incur an additional charge.
            Guests 13 years and older are considered as adults
            Must use an extra bed which will incur an additional charge.
            Others
            • When booking more than 5 rooms, different policies and additional supplements may apply.

            Some helpful facts

            Check-in/Check-out
            • Check-in from14:00
            • Check-out until12:00
            Getting around
            • Distance from city center1 km
            • Travel time to airport (minutes)60
            Extras
            • Breakfast charge (unless included in room price)71429 IDR
            The property
            • Number of restaurants1
            • Number of rooms 120
            • Room voltage220
            • Year property opened1980
            • Most recent renovation2014

            Reviews of Grand Inna Tunjungan Hotel from real guests

            Provided by verified guests of Agoda
            8.4
            /
            10
            Cleanliness8.3
            Facilities8.2
            Location9.1
            Room comfort and quality7.6
            Service8.7
            Value for money8.4
            High score for Surabaya
            Rating
            9+ Exceptional (202)
            8-9 Excellent (107)
            7-8 Very Good (153)
            6-7 Good (54)
            <6 Below Expectation (71)
            Time of the year
            Mar - May (141)
            Jun - Aug (138)
            Sep - Nov (133)
            Dec - Feb (175)

            Show reviews that mention 

            Showing 587 verified guest comments
            12345
            10.0
            Exceptional
            Selvy from Indonesia
            Business traveler
            Superior Room
            Stayed 2 nights in May 2022

            Very nice area”

            I didn’t expect the hotel would be in a perfect location. Malls, restaurants, street foods are close by. Hotel was old but very clean. The staffs were very helpful and friendly. Toilet was a bit small though. Overall, satisfying experience!

            Reviewed June 03, 2022

            See room deals

            10.0
            Exceptional
            Irwin from Indonesia
            Business traveler
            Stayed 1 night in April 2019

            Location inside surabaya city center”

            Hotel room is big and clean with kindly staff. Location near from tunjungan, so if you need something for support your works or need to relax you can find it at Tunjungan Plaza.

            Reviewed April 09, 2019

            See room deals

            Dear Mr. Irwin, Thank you for your feedback regarding to your recent stay at Grand Inna Tunjungan. Sincerely, Fajar Subeni General Manager

            Responded April 29, 2019
            Grand Inna Tunjungan Hotel
            10.0
            Exceptional
            Irwin from Indonesia
            Business traveler
            Stayed 1 night in April 2019

            Second stay with good experience”

            This is ny second stay here because i must extend in Surabaya so i choose this hotel. I like the hotel location, in front of tunjungan plaza. The breakfast menu very good, the staff very kind and helpful. Thank you.

            Reviewed September 15, 2019

            See room deals

            Dear Mr. Irwin Thank you for your feedback regarding your recent stay at Grand Inna Tunjungan, please let us know if you want to visit us again. Sincerely, Fajar Subeni General Manager

            Responded November 08, 2019
            Grand Inna Tunjungan Hotel
            10.0
            Exceptional
            erna from Indonesia
            Family with young children
            Superior Room
            Stayed 1 night in June 2019

            Very comfortable”

            This is a very strategic hotel in the middle of the city, very comfortable, spacious rooms, good food, you must come when visiting Surabaya.

            Reviewed June 24, 2019

            See room deals

            Dear Mr. Erna, Thank you for your feedback regarding your recent stay at Grand Inna Tunjungan. Sincerely, Fajar Subeni General Manager

            Responded July 05, 2019
            Grand Inna Tunjungan Hotel
            10.0
            Exceptional
            BILEL from Indonesia
            Couple
            Superior Room
            Stayed 2 nights in February 2019

            Great hotel near Tunjungan mall.”

            Was great, comfortable room, very good breakfast, great location.

            Reviewed February 19, 2019

            See room deals

            Dear Mr. Bilel, Thank your for your feedback regarding to your recent stay at Grand Inna Tunjungan, we always try to improve our hotel quality for our guest satisfy, please let us know if you want to visit us again. hope we can see you in another occasion. Sincerely, Fajar Subeni General Manager

            Responded February 28, 2019
            Grand Inna Tunjungan Hotel
            10.0
            Exceptional
            Lidwina from Indonesia
            Solo traveler
            Stayed 1 night in March 2021

            Old but gold”

            This hotel is quite old, but it is well-maintained. Nice to stay here though the AC is not really cool

            Reviewed March 08, 2021

            See room deals

            10.0
            Exceptional
            Geneva from Indonesia
            Couple
            Superior Room
            Stayed 1 night in December 2021

            Clean and Professional.”

            Friendly professional staff. Comfortable room. Amazing breakfast buffet. Stayed one night.

            Reviewed December 26, 2021

            See room deals

            10.0
            Exceptional
            YULIANTI from Indonesia
            Business traveler
            Superior Room
            Stayed 1 night in March 2022

            GOOD LOCATION”

            Worth it. Strategis. Extend another day, and will come back to this hotel

            Reviewed March 09, 2022

            See room deals

            10.0
            Exceptional
            john from Indonesia
            Couple
            Superior Room
            Stayed 2 nights in December 2020

            Exceptional”

            Great hotel good price good food and staff are great

            Reviewed January 01, 2021

            See room deals

            10.0
            Exceptional
            YULIANTI from Indonesia
            Solo traveler
            Superior Room
            Stayed 2 nights in March 2022

            COZY”

            3times @2 nights booked already..still coming the 4th..5th... and so on..to be booked

            Reviewed March 20, 2022

            See room deals

            10.0
            Exceptional
            Mila from Indonesia
            Family with young children
            Superior Room
            Stayed 1 night in July 2021

            Grand inna the best”

            Kamarnya besar bagus. I love it

            Reviewed December 20, 2021

            See room deals

            9.2
            Exceptional
            Yulia from Indonesia
            Family with teens
            Superior Room
            Stayed 2 nights in June 2022

            Simple and homey, very close to Tunjungan Plaza”

            We are family of four. We booked interconnecting rooms and that what we got. The check in was easy, the staff was really helpful. We booked the hotel because of the location is very close to the plaza, just walk around 5-10 min. The hotel itself is a bit old-fashion, the towels and bed sheets are old but it is understandable because the price of the room was quite cheap considering it’s room is quite spacious. The restaurant food is good but not excellent. Needs more variation.

            Reviewed July 02, 2022

            See room deals

            9.6
            Exceptional
            Stephanie from Indonesia
            Family with teens
            Superior Room
            Stayed 1 night in March 2021

            Good hotel ”

            The location is good near shopping mall, clean, good service

            Reviewed June 11, 2021

            See room deals

            10.0
            Exceptional
            didik from Indonesia
            Group
            Stayed 2 nights in February 2019

            1 malam di surabaya”

            good n excelent

            Reviewed February 27, 2019

            See room deals

            Kepada Yth. Bapak Didik Terima kasih atas ulasan yang telah diberikan kepada Grand Inna Tunjungan. Salam, Fajar Subeni General Manager

            Responded April 29, 2019
            Grand Inna Tunjungan Hotel
            10.0
            Exceptional
            didik from Indonesia
            Group
            Deluxe Room
            Stayed 1 night in February 2019

            1 malam di surabaya”

            good n excelent

            Reviewed February 27, 2019

            See room deals

            Kepada Yth. Bapak Didik Terima kasih atas ulasan yang telah diberikan kepada Grand Inna Tunjungan. Salam, Fajar Subeni General Manager

            Responded April 29, 2019
            Grand Inna Tunjungan Hotel
            10.0
            Exceptional
            didik from Indonesia
            Group
            Stayed 1 night in February 2019

            1 malam di surabaya”

            good n excelent

            Reviewed February 27, 2019

            See room deals

            Kepada Yth. Bapak Didik Terima kasih atas ulasan yang telah diberikan kepada Grand Inna Tunjungan. Salam, Fajar Subeni General Manager

            Responded April 29, 2019
            Grand Inna Tunjungan Hotel
            10.0
            Exceptional
            mohamad from Malaysia
            Business traveler
            Stayed 1 night in March 2019

            Nice hotel for all”

            Great location

            Reviewed March 04, 2019

            See room deals

            Dear Mr. Mohamad, Thank You for your feedback regarding to your recent stay at Grand Inna Tunjungan Hotel. Regards, Fajar Subeni General Manager

            Responded April 01, 2019
            Grand Inna Tunjungan Hotel
            10.0
            Exceptional
            charles from Indonesia
            Business traveler
            Superior Room
            Stayed 1 night in June 2019

            Very good”

            More than now

            Reviewed June 30, 2019

            See room deals

            Dear Mr. Charles, Thank you for your feedback regarding your recent stay at Grand Inna Tunjungan. Sincerely, Fajar Subeni General Manager

            Responded July 05, 2019
            Grand Inna Tunjungan Hotel
            9.2
            Exceptional
            Sing from Indonesia
            Group
            Stayed 1 night in August 2019

            Strategic Location for Shopping”

            Just 5 mins walk to biggest shopping mall in Surabaya - Tunjungan Plaza where there are many restaurants & food outlets. Breakfast is good with wide selection of traditional foods. Slightly noisy due to close to main road & traffic light (which sings at green light throughout day & night).

            Reviewed August 12, 2019

            See room deals

            Dear Mr. Sing , Thank you for your feedback regarding your recent stay at Grand Inna Tunjungan, we are very sorry about the problem you experienced, please let us know if you want to visit us again. hope we can see you on another occasion. Sincerely, Fajar Subeni General Manager

            Responded September 02, 2019
            Grand Inna Tunjungan Hotel
            10.0
            Exceptional
            YULIANTI from Indonesia
            Solo traveler
            Superior Room
            Stayed 2 nights in March 2022

            COZY”

            Good location, strategic for business

            Reviewed March 16, 2022

            See room deals

            12345
            This is a popular property. Don't miss out!

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