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Franks Hotel
Deluxe Double, Franks Hotel in Surabaya
Lobby, Franks Hotel in Surabaya
Interior view, Franks Hotel in Surabaya
Interior view, Franks Hotel in Surabaya
Franks Hotel
Coffee shop, Franks Hotel in Surabaya

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8.3

Excellent

25 reviews

25 reviews

See map
See map

8.8

Excellent

Location rating score

Excellent location - 870 meters to the beach
Parking
FREE
Popular landmarks
Pakuwon Food Festival 1.7 km
Suramadu National Bridge 4.8 km
Monkasel (Submarine Monument) 5.4 km
Tunjungan Plaza 6.1 km
Tugu Pahlawan 6.6 km
Bungkul Park 7.1 km
Sampoerna Museum 7.5 km
Surabaya's Zoo 7.6 km
Surabaya Town Square 8.2 km
Masjid Nasional Al Akbar Surabaya 12.3 km
Nearby landmarks
My QTH. 270 m
Pasar Yamuri 280 m
QTH. 320 m
Kenjeran Beach 870 m
Posyandu Elang RW 06 1.0 km
Tempat Parkir 1.2 km
Puskesmas Mulyorejo 1.2 km
Kenjeran Park 1.3 km
Airlangga University 1.5 km
Pasar Krempyeng Kalisari Damen 1.5 km

Franks Hotel

Jalan Mulyosari No. 37, Kenjeran, Surabaya, Indonesia, 60112 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Kenjeran part of Surabaya, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Sampoerna Museum. As an added bonus, restaurant is provided on-site to conveniently serve your needs.

Highlights

Hygiene Plus

Front desk [24-hour]

870 meters to the beach

Free Wi-Fi in all rooms!

Air conditioning

This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call
Facilities

Valet parking

Free Wi-Fi in all rooms!

Front desk [24-hour]

Check-in/out [express]

Restaurants

Room service [24-hour]

Shops

Coffee shop

Your dates are popular among travelersPopular destination! Properties in Surabaya are being booked every minute!
Value for money8.6
Location rating8.8
Nearest airportJuanda International Airport (SUB)
Distance to airport13.2 km

Rooms available at Franks Hotel

Deluxe Twin
...
  • Room size: 12 m²/129 ft²
  • Non-smoking
  • 2 single beds
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Deluxe Double
...
  • Room size: 25 m²/269 ft²
  • Non-smoking
  • 1 king bed and 1 queen bed
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Deluxe Suite
...
  • Room size: 30 m²/323 ft²
  • City view
  • 1 king bed
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Grand Deluxe
...
  • Room size: 25 m²/269 ft²
  • Non-smoking
  • 1 king bed
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Deluxe Room
...
  • Room size: 25 m²/269 ft²
  • Shower
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Deluxe Twin Room
...
  • Room size: 25 m²/269 ft²
  • Shower
  • 2 single beds
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Deluxe Double Room
...
  • Room size: 25 m²/269 ft²
  • Shower
  • 1 king bed
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Deluxe Suite
...
  • Room size: 30 m²/323 ft²
  • Shower
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Room Assigned on Arrival
...
  • Shower
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Deluxe Room (No Window,Area:25)
...
    Enter dates to see prices

    Frequently asked questions

    What attractions are close by Franks Hotel that are in walking range?

    While residing at Franks Hotel, begin your holiday break by checking out the closest destinations that are within close proximity to the property which include My QTH., Pasar Yamuri, and QTH..

    What are the property's policies for children's bedding at Franks Hotel?

    Franks Hotel's policy pertaining to children's bedding considers guests age 12 years and older as adults, and therefore requires an extra bed which will incur an additional charge. You can find additional information about specific child policy and age range for this property, by checking the "Property policies" section located in the property page for more details.

    How many rooms does Franks Hotel have?

    Franks Hotel has a total of 35 rooms.

    How long do visitors usually stay at Franks Hotel?

    Verified past guests that have stayed at Franks Hotel had an average nightly stay of 2 nights at this property.

    At what time of the year is Franks Hotel most popular?

    Franks Hotel's most popular month where verified guests travelers have stayed the most is in May.

    In which languages can Franks Hotel's personnel communicate?

    Franks Hotel can speak up to 2 languages which includes English for travelers that prefer this language. Please refer to the "Amenities and facilities" section and in the "Languages spoken" category to find out what other languages this property supports.

    What do guests like most about Franks Hotel?

    Verified guests that stayed at Franks Hotel have given this property a rating of 8.72 for its remarkable location as the main highlight for their stay.

    What do local visitors think about Franks Hotel?

    Past local visitors that have stayed at this property have given Franks Hotel an average rating of 9.2. You can look up on more specific customer reviews, and remarks for this property down in the review section.

    What is the closest train, metro, or bus station to Franks Hotel?

    The closest train, metro, or bus station is Jemursari, 10471.49 m away from Franks Hotel.

    What well-known shopping locations are close to Franks Hotel?

    Shopping options in Franks Hotel’s Kenjeran neighborhood consists of Pakuwon Food Festival and Galaxy Mall.

    What time is check-in and check-out at Franks Hotel?

    Check-in is from 02:00 PM, and check-out is until 01:00 PM. You may inquire about early check-in or late check-out during booking, subject to availability. Visitors checking in or out before or after the designated time frame may be charged an additional fee.

    See map

    Explore the neighborhood

    Property ranking|Compared to 999 Surabaya properties
    See all rankings
    Couples review score
    8.8/10
    Location score
    8.8/10
    Room size
    21 sqm.
    Service score
    8.6/10
    Better than
    89
    %
    of Surabaya properties
    Better than
    86
    %
    of Surabaya properties
    Bigger than
    86
    %
    of Surabaya properties
    Better than
    85
    %
    of Surabaya properties
    Overall rating:

    8.3

    Excellent
    25 reviews
    Cleanliness
    8.4
    Facilities
    7.8
    Location
    8.8
    Read all reviews >
    More about Franks Hotel

    More about Franks Hotel

    Franks Hotel

    Get the most adventure during your time in Surabaya when you book a room at Franks Hotel. Explore the genuine Surabaya that most travelers never see, with a stay at Franks Hotel -- located only 7.5 km from Sampoerna Museum.
    At Franks Hotel, guests are bound to have a stress-free stay. Keep up with all your communications easily with the hotel's free Wi-Fi. Taxi services provided by Franks Hotel makes it easy to plan your day trips, sightseeing, and more around Surabaya. Guests can enjoy free parking right at the hotel.
    Front desk service is provided at the hotel including concierge service. Feeling lazy? In-room conveniences like 24-hour room service, room service and daily housekeeping let you get the most out of your room time. For the comfort and health of all guests, smoking is not permitted anywhere within the hotel. Smoking is allowed only in the designated smoking areas provided by hotel.
    All rooms at Franks Hotel are designed for comfort. For your comfort, some rooms at the hotel are equipped with air conditioning. In-room entertainment amenities are available in some rooms and include television and cable TV. In some select rooms, you can find bottled water, instant coffee and instant tea at your disposal.


    Dining and things to do

    Enjoy the morning bliss with a sip of good coffee at the cafe located in the hotel. A variety of convenient and tasty dining options are waiting for you at the hotel, for whenever you get hungry. A memorable night with your travel companions can be had without going far, at the hotel's bar.
    Apart from amenities and services, Franks Hotel goes the extra mile to make sure all guests make the most of their time. Get social at the hotel's shared lounge and TV area, where you can meet other guests. Grab some last-minute needs or local souvenirs for yourself or those back home without having to go anywhere at the shops available right on-site.


    Around the property

    Experience all the sights and local attractions of Surabaya with Franks Hotel as your base. Never forget your time in Surabaya with a special gift or trinket from Tunjungan Plaza just 6.1 km away.


    Reasons to stay here

    Find some excellent dining options here, where past guests have rated onsite or nearby dining better than 87% of the city's other accommodations.
    Past guests love the cleanliness here, ranking it higher than 84% of the city's accommodation.
    Guests who stayed here really appreciated the room comfort, scoring it higher than 86% of accommodations in the city.

    Show less

    Amenities and facilities

    Very good
    Facilities

    7.8

    Languages spoken
    • English
    • Indonesian
    Accessibility
    • Wheelchair accessible
    Internet access
    • Free Wi-Fi in all rooms!
    • Internet
    • Internet services
    • Wi-Fi in public areas
    Cleanliness and safety
    • Anti-viral cleaning products
    • Body thermometer
    • Breakfast takeaway service
    • Cashless payment service
    • Daily disinfection in all rooms
    • Daily disinfection in common areas
    • Doctor/nurse on call
    • First aid kit
    • Free face masks
    • Guest rooms seal after sanitization
    • Hand sanitizer
    • Hot water linen and laundry washing
    • Individually-wrapped food options
    • Physical distancing of at least 1 meter
    • Protective screens in common areas
    • Room sanitization opt-out available
    • Rooms sanitized between stays
    • Safe dining setup
    • Sanitized kitchen and tableware items
    • Shared stationery removed
    • Staff trained in safety protocol
    • Temperature check for guests and staff
    Dining, drinking, and snacking
    • Bar
    • Coffee shop
    • Kitchen
    • Restaurants
    • Room service [24-hour]
    • Snack bar
    Services and conveniences
    • Air conditioning in public area
    • Concierge
    • Contactless check-in/out
    • Daily housekeeping
    • Elevator
    • Facilities for disabled guests
    • Food delivery
    • Shops
    • Smoke-free property
    • Smoking area
    • Xerox/fax in business center
    For the kids
    • Kids meal
    Access
    • Adult-only property
    • CCTV in common areas
    • CCTV outside property
    • Check-in/out [express]
    • Fire extinguisher
    • Front desk [24-hour]
    • Non-smoking rooms
    • Pets allowed
    • Safety/security feature
    • Security [24-hour]
    • Soundproof rooms
    Getting around
    • Car park [free of charge]
    • Car park [on-site]
    • Taxi service
    • Valet parking
    Available in all rooms
    • Air conditioning
    • Desk
    • Free bottled water
    • Internet access – LAN
    • Internet access – wireless
    • Mirror
    • Non-smoking
    • Satellite/cable channels
    • Shower
    • Telephone
    • Wi-Fi [free]

    Food and dining

    Restaurants on site
    Restaurant
    • Menu: Buffet, A-la-carte

    Location

    Jalan Mulyosari No. 37, Kenjeran, Surabaya, Indonesia, 60112
    Excellent
    Location

    8.8

    Airports
    • Juanda International Airport (SUB)
      13.2 km
    • Abdul Rachman Saleh Airport (MLG)
      75.8 km
    Public transportation
    • Gubeng Train Station
      4.9 km
    • Sidotopo Train Station
      5.3 km
    Hospital or clinic
    • Posyandu Elang RW 06
      1.0 km
    Shopping
    • Tunjungan Plaza
      6.1 km
    Cash withdrawal
    • ATM
      640 m

    What's nearby

    Popular landmarks
    • Pakuwon Food Festival
      1.7 km
    • Suramadu National Bridge
      4.8 km
    • Monkasel (Submarine Monument)
      5.4 km
    • Tunjungan Plaza
      6.1 km
    • Tugu Pahlawan
      6.6 km
    • Bungkul Park
      7.1 km
    • Sampoerna Museum
      7.5 km
    • Surabaya's Zoo
      7.6 km
    • Surabaya Town Square
      8.2 km
    • Masjid Nasional Al Akbar Surabaya
      12.3 km
    Nearby landmarks
    • My QTH.
      270 m
    • Pasar Yamuri
      280 m
    • QTH.
      320 m
    • Kenjeran Beach
      870 m
    • Posyandu Elang RW 06
      1.0 km
    • Tempat Parkir
      1.2 km
    • Puskesmas Mulyorejo
      1.2 km
    • Kenjeran Park
      1.3 km
    • Airlangga University
      1.5 km
    • Pasar Krempyeng Kalisari Damen
      1.5 km
    Distances shown are straight-line distances on the map. Actual travel distances may vary.

    Property policies

    Children and extra beds

    Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

    All children are welcome.

    Infant 0-2 year(s)
    Stay for free if using existing bedding.
    Baby cot/crib may be requested directly from the property.
    Children 3-11 year(s)
    Stay for free if using existing bedding.
    If you need an extra bed, it will incur an additional charge.
    Guests 12 years and older are considered as adults
    Must use an extra bed which will incur an additional charge.
    Others
    • When booking more than 5 rooms, different policies and additional supplements may apply.

    Some helpful facts

    Check-in/Check-out
    • Check-in from14:00
    • Check-out until13:00
    The property
    • Number of rooms 35

    Reviews of Franks Hotel from real guests

    Provided by verified guests of Agoda
    8.3
    Excellent
    Cleanliness8.4
    Facilities7.8
    Location8.8
    Service8.5
    Value for money8.6
    High score for Surabaya
    Rating
    9+ Exceptional (4)
    8-9 Excellent (0)
    7-8 Very Good (1)
    6-7 Good (2)
    <6 Below Expectation (2)
    Time of the year
    Mar - May (3)
    Jun - Aug (1)
    Sep - Nov (1)
    Dec - Feb (4)
    Showing 9 verified guest comments
    6.8
    Good
    Kristiadi from Indonesia
    Solo traveler
    Deluxe Twin
    Stayed 1 night in May 2023

    Udah suka sama lokasinya ”

    Tiap ke sby pasti kesini. Pertama stafnya nice dan lokasinya juga enak. Buat yg cari kamar buat stay tidur ama mandi cukup lah lokasi strategis Cuma kemaren ada sedikit kesel sama staf malemnya pas hari pertama checkin Harusnya staff helpfull ya. Mengingat kadang kita dah capek, checkin jam 10 malem kan mean emang dah ga bisa kemana mana lagi Iknow ada peraturan deposit dll . Cuma please deh gue dah bayar lunas masih ngotot minta deposit . Malam itu dikasih batas ampe jam 12 lagi . Kami pendatang kan kadang ga tau atm ada dimana dll Selebihnya ok deh. Security tetep paling ramah . Staff pagi ug handle extence juga baik . Jadi kayanya cuma staff malem itu aja yg lagi mood aneh.

    Reviewed May 30, 2023

    See room deals

    9.2
    Exceptional
    SHAND
    Couple
    Deluxe Double
    Stayed 1 night in April 2019

    Bermalam”

    Bagus rapi sekali

    Reviewed April 07, 2019

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    10.0
    Exceptional
    Ynie from Indonesia
    Family with young children
    Deluxe Twin
    Stayed 1 night in November 2022

    Ok”

    Ok

    Reviewed November 26, 2022

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    6.0
    AIDA from Indonesia
    Business traveler
    Deluxe Twin
    Stayed 2 nights in April 2019

    Above average”

    Ada banyak rambut. Yang di lantai. Tapi overall oke sih. Dan banyak larangan di kamar. Kayak ngerusakin ini denda segini, itu ditempel di wastafel. Jadi kesannya gak bebas gitu. But okesih.

    Reviewed April 29, 2019

    See room deals

    10.0
    Exceptional
    HANNY from Indonesia
    Couple
    Deluxe Double
    Stayed 1 night in December 2018

    Exceptional”

    Mohon Bagian Teras Depan Yang Ada Meja Dua Dan Kursi Agak Ditingkatkan Kebersihannya,Karena Kadang Ada Gelas /Bekas Kemasan Makanan Masih Berserakan Di Meja.Terima Kasih.

    Reviewed January 01, 2019

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    10.0
    Exceptional
    HANNY from Indonesia
    Couple
    Deluxe Double
    Stayed 1 night in December 2018

    Pelayanan sangat bagus dan cepat”

    Setidaknya pertahankan dan tingkatkan pelayanan.

    Reviewed December 10, 2018

    See room deals

    6.8
    Good
    DEDI from Indonesia
    Solo traveler
    Stayed 1 night in July 2018

    Harus lebih ditingkatkan pelayanan dan fasilitas”

    Pelayanan dan fasilitas harus diperbaiki

    Reviewed August 22, 2018

    See room deals

    7.6
    Very good
    DEDI from Indonesia
    Family with young children
    Stayed 1 night in February 2018

    Hotel yang biasa”

    Pengalaman yang menginap yang tidak ada istimewa. Hotel standart tidak ada yang berkesan

    Reviewed June 20, 2018

    See room deals

    5.6
    deky from Indonesia
    Business traveler
    Deluxe Double
    Stayed 1 night in January 2018

    Fasilitas tidak sesuai Harga”

    fasilitas tidak sebanding dg harga fasilitas mandi tidak lengkap

    Reviewed January 16, 2018

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    This is a popular property. Don't miss out!

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