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9.1
Exceptional
2,202 reviews
2,202 reviews
"Clean, nice staff and best location"
"The rooms are bright, clean, modern."
"The hotel was perfect in the city center, its easy on accomodating"
"A new-ish hotel in a great location in Surabaya attached to a major shopping centre."
"… Spacious room, excellent services, breakfast offers various menu and taste great as well."
9.5
Exceptional
Location rating score
Four Points by Sheraton Surabaya, Tunjungan Plaza
In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Strategically situated in Surabaya Center, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Sampoerna Museum. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.
Certifies impeccable cleanliness, hygiene, and contactless safety practices
Airport transfer
Valet parking
Shuttle service
Free Wi-Fi in all rooms!
BBQ facilities
8 travelers have booked today.
Value for money | 8.9 |
Distance to city center | 0 km |
Location rating | 9.5 |
Nearest airport | Juanda International Airport (SUB) |
Distance to airport | 14.1 km |
Does Four Points by Sheraton Surabaya, Tunjungan Plaza have bars on-site?
Enjoy your holiday vacation the greatest way possible with Four Points by Sheraton Surabaya's bar and poolside bar readily available right in front of your doorstep for whenever you need a drink or two.
What types of facilities are available for children at Four Points by Sheraton Surabaya, Tunjungan Plaza?
While on holiday retreat with your family members, your children can also enjoy the fun in sports and recreation facilities offered at Four Points by Sheraton Surabaya such as kids pool.
What is the average travel time to the closest airport from Four Points by Sheraton Surabaya, Tunjungan Plaza?
The average travel time to get from Four Points by Sheraton Surabaya to the airport is 45 minutes, but please take into account that the travel time may differ based on traffic, weather conditions, and time of day.
What bars are nearby Four Points by Sheraton Surabaya, Tunjungan Plaza?
While staying at Four Points by Sheraton Surabaya, delight in your evening or night out at Top Ten & Coyote Bar or The TV Bar to make the most out of your nightlife.
What are the property's policies for children's bedding at Four Points by Sheraton Surabaya, Tunjungan Plaza?
Four Points by Sheraton Surabaya's policy pertaining to children's bedding considers guests age 12 years and older as adults, and therefore requires an extra bed which will incur an additional cost. You can find additional information about specific child policy and age range for this property, by checking the "Property policies" section located in the property page for more details.
At what time of the year is Four Points by Sheraton Surabaya, Tunjungan Plaza most popular?
Four Points by Sheraton Surabaya's most popular month where verified guests travelers have stayed the most is in December.
What do past visitors love most about Four Points by Sheraton Surabaya, Tunjungan Plaza?
Past guests that stayed at Four Points by Sheraton Surabaya have given this property a rating of 9.537 for its excellent location as the main highlight for their stay.
What is the verified guest review consensus about Four Points by Sheraton Surabaya, Tunjungan Plaza's beds?
61.0% of our verified visitor ratings have given an optimistic review and comments about this property's beds. You can look up on more detailed customer reviews, and comments for Four Points by Sheraton Surabaya down in the review section.
What is the verified guest review consensus about Four Points by Sheraton Surabaya, Tunjungan Plaza's Wi-Fi?
88.0% of our past guest testimonials have given a positive review and remarks about this property's Wi-Fi. You can look up on more detailed customer reviews, and comments for Four Points by Sheraton Surabaya down in the review section.
What do local travelers think about Four Points by Sheraton Surabaya, Tunjungan Plaza?
Past local visitors that have stayed at this property have given Four Points by Sheraton Surabaya an average rating of 9.7. You can look up on more in depth customer evaluations, and responses for this property down in the review section.
What is the closest airport to Four Points by Sheraton Surabaya, Tunjungan Plaza?
The closest airport to Four Points by Sheraton Surabaya is Trunojoyo Airport, 130.0 km away.
Is breakfast offered at Four Points by Sheraton Surabaya, Tunjungan Plaza?
Wake up to an incredible continental, � la carte, and buffet breakfast at Four Points by Sheraton Surabaya. Visitors can enjoy breakfast offered with an additional charge of 250000 IDR for adults and 120000 IDR for children if not included in the room rate. You can save more on breakfast costs with Agoda by booking a room with breakfast, which is usually included for less than buying it at the property.
10
"Clean, nice staff and best location"
HANNY
|
April 18, 2023
10
"The rooms are bright, clean, modern."
Holie
|
September 20, 2022
10
"The hotel was perfect in the city center, its easy on accomodating"
Tommy
|
May 8, 2023
Four Points by Sheraton Surabaya
See the best of Surabaya with a stay at Four Points by Sheraton Surabaya, which puts you right in the city center amidst the many sights and landmarks. With its convenient location, you can easily access to the city's must-see destinations.
Four Points by Sheraton Surabaya provides the best in services and amenities to help make guests feel comfortable. Post your pictures and answer your emails whenever you want, with the hotel's free Wi-Fi internet access. Pre-plan your rides to and from the airport with the hotel's easy to book transportation services. The hotel provides taxi, car hire and shuttle services to help you get to where you want to go in Surabaya.
Parking is available and free, provided by the hotel for guests with their own transportation. While lodging at this wonderful hotel, the helpful staff at the front desk can assist you with multiple services that include concierge service, luggage storage and safety deposit boxes. If you want seats to city's best entertainment, you can get help through the hotel's tours. The hotel's on-site dry cleaning service and laundry service help you keep your favorite travel outfits clean so you can pack less.
In-room conveniences include 24-hour room service, room service and daily housekeeping, so you can relax and enjoy your stay. Smoking is restricted to the designated smoking areas.
Guestrooms are designed to provide an optimal level of comfort with welcoming decor and essential amenities. The hotel provides linen service, blackout curtains and air conditioning in some rooms for the benefit of guests. Some selected rooms have television and cable TV to keep guests entertained. The hotel also provides guests with a refrigerator, bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar in some rooms.
Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the hotel provides a hair dryer, toiletries, bathrobes and towels in some select rooms.
Dining and things to do
Start your vacation days in the best possible way. Begin every morning of your stay with an in-house breakfast. Wake up bright and energetic in the mornings with a cup of good coffee offered at the cafe right at the hotel. Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options. If you're picky about eating, don't worry! Four Points by Sheraton Surabaya has a selection of cuisine types including halal options.
Have fun at night with your travel companions right at the hotel's bar. Guests of Four Points by Sheraton Surabaya can even have groceries delivered to their room for cooking, using the hotel's special service.
Hotel's host of recreational offerings ensures you have plenty to do during your stay. Pamper and indulge yourself with a visit to the massage. The hotel's on-site pool invites you every day for a cooling dip or a few refreshing laps. The hotel's the poolside bar allows you to have the most casual of cocktail times with a mellow drink.
For those who hate to miss a workout, a trip to the hotel's fitness facility will keep you fresh and healthy. Souvenir shopping for yourself or those back home takes no time at all at the shops.
Around the property
Take some time to explore Surabaya. Whatever you may be looking to buy on your trip to Surabaya, chances are you'll find it at Tunjungan Plaza located 320 m away.
8.9
Breakfast
47 mentions
Housekeeping
43 mentions
Food & Dining
9 mentions
Swimming Pool
9 mentions
9.5
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
Show reviews that mention
Awesome Service”
Awesome Service, but unfortunately on weekdays access to TP Mall is not friendly to disabilities. Need to push my father wheelchair through street in front of lobby where the road goes up and down and the distance is about 30-40 meters. It is too troublesome. We can access the mall through parking area but once again, need to push the wheelchair through uphill road which is too troublesome for my mother pushing my father by herself while we are their children are away. Only on weekend the door beside the entrance opens. I don't know why need to close the door on weekdays. Hopefully management can consider to open the door on weekdays as well
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A very pleasant short stay”
We were in Surabaya to visit family. We chose this hotel for its location (close to my family’s home) and the convenience of being next door to Tunjungan Plazas. The rooms are bright, clean, modern. The staff is friendly and helpful. On the first morning, Bapak Adib and another gentleman (who I failed to learn the name of) came to our table and asked us if there was anything we would like to have that we couldn’t find among the breakfast spread (which is a masive spread!). I told them that I missed having Rujak Cingur and Es Cendol. The next morning, they specifically brought them to my table. That’s what I call going above and beyond!! Will definitely stay here again next time we come for a visit.
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Good everything!”
Great location, great service from everyone. The staff will always greet you when they see you, which really impressed me! At the lobby, outside the lift when you exit for breakfast or anything, outside your room if they happen to be there, at the security checkpoint. Super impressed with the amount of manpower deployed! Everyone makes you feel welcomed. The breakfast and dinner buffet spread is also impressive! The breakfast serves many local fares which I didn't have the time to try outside! I'd definitely recommend this place to anyone coming to Suroboyo! Matur nuwun four points by Sheraton!
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Hotel with great location”
Room is clean, spacious, with lots of pillows available though all the pillows are hard ones. Food options for breakfast is good. Most important the hotel is linked to Tunjungan mall. And walking distance to Rawon Setan.
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Great hospitality ”
The staff are really humble. I got great service from Mas Rizky on lobby reception. The food are really delicious. Great location, straight to the biggest Mall in Surabaya
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One for All”
Staying at Four Points Hotel Surabaya is an unforgetable memory because from the moment we step in at the hotel, all the staff greet us with warm smile and good service. … Spacious room, excellent services, breakfast offers various menu and taste great as well. Location wise, it is located in the city center next to mall in Surabaya - Tunjungan Plaza Thank You
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One For All”
Staying at Four Points Hotel Surabaya is an unforgetable memory because from the moment we step in at the hotel, all the staff greet us with warm smile and good service. … Spacious room, excellent services, breakfast offers various menu and taste great as well. Location wise, it is located in the city center next to mall in Surabaya - Tunjungan Plaza Thank You
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A hotel worth considering in the centre of the city”
The hotel was modern and sleek, with really helpful and friendly staff. The best thing is the location, right above the largest mall in the heart of the city. The room was well-maintained and clean, although a little small. The shower head was loose, which made it difficult to shower. The breakfast options were plentiful, with different cuisines provided, all of good quality.
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Four points TP is ON POINT”
After absence for 2 years, i went back to my hometown and stayed in Four Points that has always been the hotel of choice whenever im in town. And wow, everything is still very much intact. The room, cleanliness, good food, attentive staffs, name it.. I really feel everything that they put in this hotel is thoughtful & well prepared. Keep it up you guys..
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Love the positive vibes..”
My kids really love the pool..breakfast was also delicious in many variants menu..We will stay here again..thanks a lot..
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Good Business Hotel”
What you would expect from hotel for your business trip? Situated in the central of city... check! Clean ...check! Fast check in... check! Kind staffs ...check! and oh don't get me started on their breakfast varieties...wonderful!
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Best”
The food was great!!!!! room also. everyone there was so nice.
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Nice Hotel!”
Everything are good during my friends stay for 2 nights. Friendly and helpful staffs. Breakfast also delicious. They definitely will be back again.
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Cleand and friendly staff”
Room very clean and friendly staff, the receptionist mr agung very helpfull when we arrived on check in, would stay here again on next visit to surabaya
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Best hotel in Surabaya ”
Staff service very good and impressive, I can’t see anything to be improved, it’s very perfect, I will stay again in the future trip Keep good work !!!
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Exceptional”
Excellent hotel with wonderful staff who will always make you feel at home and welcomed.
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Recommended place to stay”
Nice hotel with great service!
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Exceptional”
Excellent in all areas. From checking in and out!!! Friendly staffs and helpful overall. Will definitely come back
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Best Hotel in Tunjungan City Centre Surabaya”
If you drive and parking in mall , you should counting 5-10 minutes for go out from Building . Overall superb bed , superb Staff , superb Hotel facilities and Superb Breakfast . I like the atmosphere in Breakfast Restaurant I wold definitely stay here again
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Nice hotel”
Front desk staff are very friendly, helpful and quick in responding request. Nice location with access to Tunjungan Plaza Mall. Parking lot is spacious. Good facilities. Lobby is at 8th floor. Room is clean and spacious. Really emjoyed the stay.
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