Four Points by Sheraton Surabaya, Pakuwon Indah
Enjoy all that Surabaya has to offer with a stay at Four Points by Sheraton Surabaya, Pakuwon Indah. With its convenient location, the hotel offers easy access to the city's must-see destinations.
Enjoy all that Four Points by Sheraton Surabaya, Pakuwon Indah has to offer! Free internet access provided within the hotel keeps you connected throughout your stay. Airport transfer services can be booked before your check-in date, to ensure a smooth and convenient arrival or departure. Exploring Surabaya is made even more convenient with the taxi services available at the hotel.
For guests arriving by car, parking is provided free of charge. Always get the assistance you need with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. For longer stays or whenever you need it, the laundromat, dry cleaning service and laundry service keep your favorite travel outfits clean and available. Feel like doing nothing? Available services like 24-hour room service, room service and daily housekeeping let you get the most out of your time at the Four Points by Sheraton Surabaya, Pakuwon Indah.
All your minor, last-minute needs can be taken care of by the convenience stores without having to go anywhere. For guests who would like to smoke, the designated smoking areas are available.
All guestrooms at Four Points by Sheraton Surabaya, Pakuwon Indah provide guests with a range of amenities to ensure a restful night. Enjoy your stay even more at the hotel, knowing that some selected rooms include linen service, blackout curtains and air conditioning. For a bit of entertainment, guests will find television and cable TV available in some selected rooms. Don't worry about being thirsty as a refrigerator, bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar are provided in some guestrooms.
Bathroom amenities are just as important as others, and at the hotel you'll find a hair dryer, toiletries, bathrobes and towels available in some guest bathrooms.
Dining and things to do
Each morning you can start the day with a delicious in-house breakfast offered at Four Points by Sheraton Surabaya, Pakuwon Indah. Don't start your vacation days without your morning coffee, available every morning in the café. A number of great dining options at the hotel assures that you'll always have convenient and delicious choices. Four Points by Sheraton Surabaya, Pakuwon Indah caters to its guests varied dietary restrictions with a selection of cuisine types such as kosher and halal available.
A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the bar.
Fill your days with the array of activities and facilities offered at Four Points by Sheraton Surabaya, Pakuwon Indah. Don't forget to make a visit or two to the hotel's pool. Burn off you vacation calories with a quick visit to the hotel's fitness facility. Challenge your travel group members or other guests to competitive fun, with the hotel's mini golf course and golf course on site.
Got someone special waiting for you back home? Then easily pick up a memorable gift at the shops.
Around the property
Be sure to visit some of the city's popular sights during your stay in Surabaya. Find that special item or souvenir that will commemorate your trip to Surabaya at Tunjungan Plaza located 7.5 km away.
Best location with delicious breakfast”
Thank you for Four Points Sheraton team members to make our stay comfortable and pleasant. The room is clean, the breakfast buffet is amazing, the location at the mall is convenient, and the staffs are friendly. Highly recommended!!!
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Dear Ervina , Greetings from Surabaya! Thank you for the valuable review, we very truly understand your situation. Your feedback has been informed to the front office and Reservations team and it has become our top priority. We are looking forward to welcoming you back here in Surabaya! Best regards, Four Points by Sheraton Surabaya, Pakuwon Indah
Such an Amazing Hotel !”
Staff are very friendly, service is quite good. We love the ambience of hotel as its location is surrounded with mall and many outlet/stores. Breakfast also vary and delicious. Only one thing for improvement in parking lot in B3 in same area as mall. Though the hotel has dedicated/separate lots, but there was no hotel staff standby at that parking lot and mall visitors (public) can easily park their cars in the hotel space. I need to search the available space for about 15 min, but still there's no helper from the hotel staff.
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Dear Denies, Thank you for sharing a fantastic review of your stay at Four Points by Sheraton Surabaya, Pakuwon Indah. We are delighted that you had a great experience and discovered the joys of our property. I would share your kind words with our team here and believe they would be very proud to know that their effort reached your expectation. We all look forward to welcoming you on your next stay at Four Points by Sheraton Surabaya, Pakuwon Indah. Best Regards, Four Points by Sheraton Surabaya, Pakuwon Indah's team
One of the best hotels we've stayed in ! ”
Ease of checking in at reception Comfortable & clean room Delicious & well-prepared breakfast spread Excellent & very courteous service crew Great location within the mall Highly recommended !
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Dear Ming, Thank you for sharing a fantastic review of your stay at Four Points by Sheraton Surabaya, Pakuwon Indah. We are delighted that you had a great experience and discovered the joys of our property. I would share your kind words with our team here and believe they would be very proud to know that their effort reached your expectation. We all look forward to welcoming you on your next stay at Four Points by Sheraton Surabaya, Pakuwon Indah. Best Regards, Alamsyah Jo, Complex General Manager
Love it so much! Will come again soon! ”
One of the best hotel in Surabaya. No need to explain. The location, the cleanliness, the staff, the room, the facilities all are top notch ! Good Job Four Points Pakuwon!
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Dear Frits, Thank you for sharing a fantastic review of your stay at Four Points by Sheraton Surabaya, Pakuwon Indah. We are delighted that you had a great experience and discovered the joys of our property. I would share your kind words with our team here and believe they would be very proud to know that their effort reached your expectation. We all look forward to welcoming you on your next stay at Four Points by Sheraton Surabaya, Pakuwon Indah. Best Regards, Four Points by Sheraton Surabaya, Pakuwon Indah's team
10/10”
My first stay at this hotel. Paulina at the reception check-in was friendly and efficient. Very nice to start a stay with such warm hospitality. The room was clean. Wifi was strong. The concierge who kept my bags and got a taxi for me kept the same high standards. Highly recommended and my hotel of choice for my next visits.
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Dear Soh, Thank you for sharing a fantastic review of your stay at Four Points by Sheraton Surabaya, Pakuwon Indah. We are delighted that you had a great experience and discovered the joys of our property. I would share your kind words with our team here and believe they would be very proud to know that their effort reached your expectation. We all look forward to welcoming you on your next stay at Four Points by Sheraton Surabaya, Pakuwon Indah. Best Regards, Four Points by Sheraton Surabaya, Pakuwon Indah's team
LOVE IT”
A very comfortable hotel and I'm can be recommended because the place is cozy nearby with the Super Mall and most important the hotel staff very humble and helpful. the experience can be felt from the coming that we can get a warm welcome and all staff very very humble. I feel at home. thank you for your hospitality to all Four Points Pakuwon staff Pak Rifky, Jennifer, Dyah, and Vicky Fajar.
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Dear Heru, Greetings from Surabaya! Thank you for the valuable review, we hope you had a pleasant stay with us and looking forward to welcoming you back here in Surabaya. Best regards, Four Points by Sheraton Surabaya, Pakuwon Indah!
One night is really not enough”
This is my first time staying here. And the experience was just awesome since I arrived the hotel. I got myself early checked in, the room was so nice, clean, and smells good. The one made me impressed was the front staff named Tiara, she was really friendly and took your comfortable issue as her main concern. Nia from the resto was also very nice and polite. I will definitely come back here for sure. I haven't fully enjoyed the facility yet due too busy in business. Once again thank you FOUR POINTS Pakuwon Indah.
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Dear Christian, Thank you for sharing a fantastic review of your stay at Four Points by Sheraton Surabaya, Pakuwon Indah. We are delighted that you had a great experience and discovered the joys of our property. I would share your kind words with our team here and believe they would be very proud to know that their effort reached your expectation. We all look forward to welcoming you on your next stay at Four Points by Sheraton Surabaya, Pakuwon Indah. Best Regards, Four Points by Sheraton Surabaya, Pakuwon Indah's team
it's truly a 5 stars hotel”
The staffs were very kind, the room was very clean, and the happiest thing was...we were upgraded to suite room!!! it was greatttt!!!! also the hotel is in the mall so, we were all day in the mall and shopping and just very sad while we must say good bye to this hotel.
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Dear Sofie, Thank you for sharing a fantastic review of your stay at Four Points by Sheraton Surabaya, Pakuwon Indah. We are delighted that you had a great experience and discovered the joys of our property. I would share your kind words with our team here and believe they would be very proud to know that their effort reached your expectation. We all look forward to welcoming you on your next stay at Four Points by Sheraton Surabaya, Pakuwon Indah. Best Regards, Four Points by Sheraton Surabaya, Pakuwon Indah's team
Good location and clean”
Stayed in four points Sheraton on our short trip to Surabaya and the location is pretty good. Linked to pakuwon mall, it is accessible if you do not want to travel out for shopping. Buffet spread is really good and hotel is clean! Recommended for first time stay.
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Dear Wong, Thank you for sharing a fantastic review of your stay at Four Points by Sheraton Surabaya, Pakuwon Indah. We are delighted that you had a great experience and discovered the joys of our property. I would share your kind words with our team here and believe they would be very proud to know that their effort reached your expectation. We all look forward to welcoming you on your next stay at Four Points by Sheraton Surabaya, Pakuwon Indah. Best Regards, Four Points by Sheraton Surabaya, Pakuwon Indah's team
Best location dan best services hotel”
Excellent choice for stay in surabaya. Biggest Shopping just below the hotel. Very convinience and all staff was very profesional in service. Many choice of Indonesia Authentic Breakfast. 30 minute from airport
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Dear Suwandy, Thank you for sharing a fantastic review of your stay at Four Points by Sheraton Surabaya, Pakuwon Indah. We are delighted that you had a great experience and discovered the joys of our property. I would share your kind words with our team here and believe they would be very proud to know that their effort reached your expectation. We all look forward to welcoming you on your next stay at Four Points by Sheraton Surabaya, Pakuwon Indah. Best Regards, Four Points by Sheraton Surabaya, Pakuwon Indah's team
December 2022”
Awesome service from Sheraton staffs. Our room were upgraded to prerium deluxe. We love the jamu ( herbs drinks). Buffet breakfast were sumptuous and delicious. We truly enjoyed our stay there.
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Dear Zalton, Thank you for sharing a fantastic review of your stay at Four Points by Sheraton Surabaya, Pakuwon Indah. We are delighted that you had a great experience and discovered the joys of our property. I would share your kind words with our team here and believe they would be very proud to know that their effort reached your expectation. We all look forward to welcoming you on your next stay at Four Points by Sheraton Surabaya, Pakuwon Indah. Best Regards, Four Points by Sheraton Surabaya, Pakuwon Indah's team
Exceptional”
Great hotel, just linked to pakuwon mall. Easy access to food. Hotel is new and clean and staff are polite and attentive. Special thanks to Akbar and Vicky from front office who were very friendly and welcoming. Gym is great and open 24 hours. Had a nice stay here and would definitely return again.
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Dear Candice, Thank you for sharing your positive feedback and choosing Four Points by Sheraton Surabaya, Pakuwon Indah as your hotel during your travel. Your comments are a song to our ears and have been shared with the hotel team. We're looking forward to welcoming you back whenever your travels bring you back to Surabaya. Be Well. Four Points by Sheraton Surabaya, Pakuwon Indah's team
Fabulous stay”
This hotel exceeded all expectations! The breakfast buffet is sensational with a fabulous selection of local and international food choices. The gymnasium has brand new cable machines and an excellent line up of weights and fitness equipment. The outdoor pool is beautiful with ample cabana and day beds to unwind and relax on! The staff are friendly and caring and committed to ensuring your stay is next level. Thoroughly recommend this hotel to any visitor to Surabaya! Well done Sheraton!
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Dear Karen, Greetings from Surabaya! Thank you for the valuable review, we hope you had a pleasant stay with us and looking forward to welcome you back here in Surabaya. Best regards, Four Points by Sheraton Surabaya, Pakuwon Indah!
Good breakfast, linked to mall”
Breakfast has a very good selection like 5 star hotel. Gym is huge and facilities are well maintained. Superior room is very small though, will prefer to choose deluxe next time.
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Dear Irma, Thank you for sharing a fantastic review of your stay at Four Points by Sheraton Surabaya, Pakuwon Indah. We are delighted that you had a great experience and discovered the joys of our property. I would share your kind words with our team here and believe they would be very proud to know that their effort reached your expectation. We all look forward to welcoming you on your next stay at Four Points by Sheraton Surabaya, Pakuwon Indah. Best Regards, Four Points by Sheraton Surabaya, Pakuwon Indah's team
Exceptional”
Staying a night with my families for vacation. From check in until check out, the process are fast and the staffs are very friendly. The rooms are clean and the breakfast are satisfying. We even got room upgrades for free and meal complimentary. Really like this hotel and we definitely will come back again.
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Dear Richard, Thank you for sharing a fantastic review of your stay at Four Points by Sheraton Surabaya, Pakuwon Indah. We are delighted that you had a great experience and discovered the joys of our property. I would share your kind words with our team here and believe they would be very proud to know that their effort reached your expectation. We all look forward to welcoming you on your next stay at Four Points by Sheraton Surabaya, Pakuwon Indah. Best Regards, Four Points by Sheraton Surabaya, Pakuwon Indah's team
Pleasant Staycation !”
So happy bisa stay di fourpoints pakuwon Breakfastnya banyak varian nya, Staff nya ramah banget 👍 Kamar bersih Thankyou banget udah surprise-in diupgrade dr Premium King ke Junior Suite... 🙏😭 For sure, we will back here again !! Thankyou Fourpoints💜
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Ibu Ngo yang terhormat, Terima kasih atas komentar positif anda mengenai pengalaman menginap di Four Points by Sheraton Surabaya, Pakuwon Indah. Kami sangat senang mengetahui bahwa fasilitas dan pengalaman berharga yang kami berikan sesuai dengan ekspektasi anda. Kami menunggu kedatangan anda kembali di Four Points by Sheraton Surabaya, Pakuwon Indah dalam waktu dekat. Salam hangat, Manajemen Four Points by Sheraton Surabaya, Pakuwon Indah
Nice, clean hotel with excellent staff!”
This was our third time to book at Four Points Hotel. Staff are always attentive and accomodating. From the duty manager (Hello, Ms Cindie!) Down to the cleaning service staff ( hello septian and anam). We enjoyed our breakfast, too. Mr. Irwan and Ms Greina made sure that we had what we needed. Ms. Greina was too kind to explain some of the traditional drinks. Thanks for encouraging us to try them. We will definitely come back.
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Dear Patria, Thank you for sharing a fantastic review of your stay at Four Points by Sheraton Surabaya, Pakuwon Indah. We are delighted that you had a great experience and discovered the joys of our property. I would share your kind words with our team here and believe they would be very proud to know that their effort reached your expectation. We all look forward to welcoming you on your next stay at Four Points by Sheraton Surabaya, Pakuwon Indah. Best Regards, Four Points by Sheraton Surabaya, Pakuwon Indah team
The best connecting to mall hotel, always ”
Still the best connecting to mall hotel in Surabaya. Just amazing that they still can prepare our favourite Junior suite room ready before standard check-in time based upon our request in the highseason. In Four Points Pakuwon, we never heard anymore : sorry your room still not ready 😊 Our favourite always the 6th floor. They have 2 big pool. The breakfast has so many variant, and never fail on taste. Many thanks to Mr. Udin the FO Manager and Mr. Akbar for the warmth cooperation. Will come back there soon…
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Dear Yuliani, Thank you for sharing a fantastic review of your stay at Four Points by Sheraton Surabaya, Pakuwon Indah. We are delighted that you had a great experience and discovered the joys of our property. I would share your kind words with our team here and believe they would be very proud to know that their effort reached your expectation. We all look forward to welcoming you on your next stay at Four Points by Sheraton Surabaya, Pakuwon Indah. Best Regards, Four Points by Sheraton Surabaya, Pakuwon Indah's team
Just love it”
All staffs deliver excellent job. Frontliners are very nice and friendly. Mas Tri is very well in serving Pecel Margaret and drinks to us. Mbak Rere assist us at breakfast time. Chefs have a wonderful dishes. Room is very clean and comfy. The hotel location is the best for those who love shopping. Gym has complete fitness equipment, clean and spacious.
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Dear Bapak Iwan, Thank you for sharing a fantastic review of your stay at Four Points by Sheraton Surabaya, Pakuwon Indah. We are delighted that you had a great experience and discovered the joys of our property. I would share your kind words with our team here and believe they would be very proud to know that their effort reached your expectation. We all look forward to welcoming you on your next stay at Four Points by Sheraton Surabaya, Pakuwon Indah. Best Regards, Four Points by Sheraton Surabaya, Pakuwon Indah team
Great hotel inside the mall”
We take the junior suite room and it is spacious so the kids can have their online school without any hassle. The staff is very friendly and helpfull, allow us to have a very very late checkout until the online school over. Thank you .. Clean and spacious We didnt have the breakfast so i cannot review on that Having it on the mall is one advantage but on the other hand also makes it hard to park on the busy time. The hotel parking signage is confusing. At first we really had to have 2 laps on the parking lots before find the hotel lift on basement 3. Despite that, definitely will come back for sure!! :)
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Dear Eva, Thank you for sharing a fantastic review of your stay at Four Points by Sheraton Surabaya, Pakuwon Indah. We are delighted that you had a great experience and discovered the joys of our property. I would share your kind words with our team here and believe they would be very proud to know that their effort reached your expectation. We all look forward to welcoming you on your next stay at Four Points by Sheraton Surabaya, Pakuwon Indah. Best Regards, Four Points by Sheraton Surabaya, Pakuwon Indah's team