arrow-up-icon
Kembali ke info hotel

Cemerlang 8,3
berdasarkan 1709 ulasan

Apa Kata Pelanggan Kami?

Pilih Jenis Pelancong
Cemerlang



dari 1709 ulasan
  • Kondisi/kebersihan hotel 8,2
  • Fasilitas 7,9
  • Lokasi 8,7
  • Standar/kenyamanan kamar 8,3
  • Tingkat pelayanan 8,6
  • Harga berbanding mutu 8,5
  • Makanan 7,6

Matthew D.
Australia
31 Januari 2015
Excellent customer service and location
Customer service, location and breakfast
Small hotel in heart of Hanoi's Old Quarter. Excellent customer service. Initially I was not happy at all with my room, no windows and tiny bathroom with a shower that had no drain - the drain being in the corner of the bathroom. The room was located opposite the breakfast room and just below the kitchen area so, very loud and I didn't sleep well. I raised the issue with management and they immediately offered me a free upgrade to a much nicer room free of charge, which was great. The breakfast was good for a very small hotel with limited size.

Thanh D.
Vietnam
30 Januari 2015
This hotel is in the middle of Ha Noi
Nice food around the hotel
The room is too small

THanh T.
Vietnam
30 Januari 2015
It s ok
Nothing to say
Really bad

Petra G.
Australia
23 Januari 2015
Thaison palace hotel
Super friendly staff, very helpful
It was a good room but there were a few issues with the booking via Agoda (and the hotel's understanding of a family room). It was sorted however, after a length of time. We did transfer to another hotel after 3 days there and they offered to transfer our luggage. Great we thought, yet when it arrived they attempted to bill us for the taxi to transport it. Had we have known this we would have taken it ourselves in the first place.

Hristo G.
Bulgaria
22 Januari 2015
Everything was great!
staff,rooms,breakfast
It's an amazing place, great value for money. Big clean rooms. Great staf!!! One of the best breakfast I've ever had in a hotel. Walking distance to Hoan Kiem lake and bar streets.

Natalie R.
Australia
20 Januari 2015
wonderful staff average hotel
Staff, location and breakfast

Natalie R.
Australia
20 Januari 2015
good location
staff, location and breakfast

Natalie R.
Australia
20 Januari 2015
amazing staff but the hotel.....
amazing staff, great breakfast and good location
The staff are amazing with special mention to Joe. The location is good-close to everything. The breakfast exceptional, but the hotel whilst it looks clean it feels grotty and the showers don't drain properly which leaves an odour. I can't put my finger on any one thing in particular it just feels unsanitary......

HERMAN N.
Singapura
19 Januari 2015
nice hotel with friendly staffs.
location, room and staff
Excellent!

Lan N.
Vietnam
15 Januari 2015
Great hotel
good staff, cozy room and convenient location
very comfortable, cozy and enjoyable