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Phuket Graceland Resort & Spa

190 Thaweewong Road, Patong, Phuket, Thailand (Lihat peta)

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Lokasi: Patong

Jumlah kamar: 600

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Ulasan pelanggan yang terbaru

Pilih Jenis Pelancong

Semua ulasan (255)

Keluarga dengan anak kecil (29)

Berpasangan (134)

Wisatawan bisnis (9)

Keluarga dengan anak belia (21)

Keluarga dengan anak dewasa (27)

Berkelompok (35)

Sangat Bagus

7,9

dari 255 ulasan


Harga berbanding mutu		7,7
Lokasi		8,4
Tingkat pelayanan		7,7
Kondisi/kebersihan hotel		7,9
Standar/Kenyamanan Kamar		7,7
Makanan		7,8

Semua ulasan (255)

Derek W. Keluarga dengan anak kecil United Kingdom, 14 Mei 2013	Very relaxed with great facilities Pools, Access to beach, price 7,7 I enjoyed my stay at this hotel and thought it great value for money. The only negative point is the evening buffet(which had a great choice) was always luke warm.
Li G. Keluarga dengan anak belia Singapore, 06 Mei 2013	Nice New Room. Poor Front Desk. 1. Nice room. 2. Nice pool 3. Good location 6,3 Nice room with big balcony. However, we struggled with the overflowing bathwater from the shower area to the toilet. Towels had to be placed between the shower area and the toilet area to prevent wet floor. I presented a electronic copy of the booking to the front desk. However, they insisted on either a printed copy or I have to email them. Unfortunately, they do not have wifi at the front desk area and i've to walked to a lobby area where there was supposed to have free wifi. After 15 minutes of trying still no wifi. I have to used my mobile service provider to send out the booking to the hotel front desk. In order to have wifi, I have to go the front desk to 'buy' assess time. Which is inconvenience. During checkout which was very early in the morning, 2 men were processing my checkout. Their service level were non existence. No greeting (which by they way, they were polite to the 2 men in front of me at least there were 'Good morning sir'). It was 5:40am when I presented the room keys to the front desk. Took them 20 mins before they could print the invoice and it was wrong. Another 10 mins to do a new invoice. In between these 30 mins I was totally ignored by the staff. Questions were met with blank faces. However, they explained at length to a male friend from the swim team when he came to check on me. I was paying the bill, I speak reasonably good English. The only difference is that I a female.
Wai F. Keluarga dengan anak belia United Kingdom, 06 Mei 2013	Money worth and feel relax. A good place to enjoy. Nice swimming pool. Nice clean big room and good food 9 I'll come back and stay at the same hotel next time
Tammy H. Berpasangan Australia, 04 Mei 2013	Very enjoyable. Can't wait to visit again. Friendly service, beautiful room and great view. 8,7
Tammy H. Berpasangan Australia, 27 April 2013	Beautiful room and friendly staff. 5 star!! Pool Access Room, Friendly Staff and Bowling Alley. 8,7 FABULOUS!! Can't wait to go back. Will be recommending to all friends and family.
Rebecca H. Keluarga dengan anak dewasa Australia, 24 April 2013	Relaxing and refreshing service, breakfast, pool 9 Very pleasant. Better than expected even though our room window overlook the staff carpark. Rather where we were then in front where it could be noisy with constant traffic.
Marnie P. Berpasangan Australia, 23 April 2013	Adequate, close to beach and slightly noisy Proximity to beach, restaurants and shopping 5,7 Felt like a number in this large hotel. The staff seemed disinterested. Rooms were adequate although had a musty smell. Staff allowed us to change rooms when available due to lots of street noise.
Michael T. Berpasangan Australia, 12 April 2013	Great facilities great location poor service The swimming pools were outstanding, the location was central and close to everything and the hotel is kept up to standards 8 Overall was a good hotel though Disappointed in the level of service provided from the staff
Anita M. Keluarga dengan anak kecil United States of America, 08 April 2013	Quiet hotel close to Patong The room staff are fantastic, Variety of foods at breakfast, variety of activities at hotel including ten pin bowling. 7,3 The hot water in showers was not particularly efficient however due to the hot climate is was not a big issue.
Graham R. Keluarga dengan anak dewasa Australia, 05 April 2013	Graceland has some serious issues Pools, pool bar staff, massage place nearby 3,7 This resort has some very serious hazards, staff are exceptionally rude, aggressive and lack training and the whole place is in dire need of customer service guidance and building maintenance.