Cemerlang 8,1
berdasarkan 5438 ulasan

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Pilih Jenis Pelancong
Cemerlang



dari 5438 ulasan
  • Kebersihan 8,3
  • Fasilitas 7,7
  • Lokasi 8,2
  • Standar/kenyamanan kamar 8,0
  • Layanan 8,2
  • Harga berbanding mutu 8,2
  • Makanan 7,6
Urutkan berdasarkan

Vinod dari Inggris
Keluarga dengan anak dewasa
Villa Keluarga (2 Kamar Tidur)
Menginap selama 7 malam pada bulan Maret 2016
Nice Hotel, great location, staff not great
We stayed in April ‘16 for a week with two children 14,12. The hotel is in a great location, and off the main street which ensures it's quiet. The food was good and so were all the other facilities. The only issue we had were the staff attitude and responses during our stay. Specifically the reception staff. The cleaning and restaurant staff were very good. The reception staff, forgot to give us a wake up call for an excursion pickup in the morning. We had booked the wake-up call at reception, and the staff wrote down the time and room number, but forgot to record it in their system, resulting in us having to wake up from the drivers call waiting for us outside, leaving us 10 minutes to get ready and leave. When i complained about this they offered no apology, and said we probably hadn't booked the call. !!! The other incident was pathetic - the checkout process. We checked out at 6.30am in the morning, and handed back all the keys, settled the bill, and they asked to check the room. We went to breakfast, and informed them we had to leave at 7.30am with our taxi. At 7.30am our taxi arrived, and the staff hadn't checked the room. They sent someone to the room, who phoned reception that we had stolen a hairdryer !! They hadn't bothered checking the drawers where they are usually kept. This resulted in us waiting over 10 minutes, for something petty and the ridiculous accusation you wouldn't expect from a good hotel. They eventually said they found the hairdryer, but offered no apology for the time delay in the check-out process. The staff laughed at us when we complained about the time delay in checking the room, where we had given them an hour to do this. Overall, the rest of the hotel staff were great, only the reception staff were poor.
Diulas pada 08 Juli 2016

patricia dari Australia
Pasangan
Deluxe (Pemandangan Kolam Renang)
Menginap selama 10 malam pada bulan Juni 2016
Warm and friendly
The hotel is quiet and the food at the restaurant is excellent. All staff are warm and friendly and we would definitely stay again aswell as recommend to family and friends
Diulas pada 08 Juli 2016

CHUN dari Malaysia
Wisatawan berkelompok
Grand Deluxe (Pemandangan Kolam Renang)
Menginap selama 2 malam pada bulan Juli 2016
Good location, value for money, staff problem
The location is good, close to beach and walking distance to the most happening area in Patong (Bangla Road and Jungceylon). Plenty of foods, shops, convenience stores, massages, tour agencies around. The room is spacious and clean. Swimming pool is nice too. Valued for the price. The only problem I faced is during check-in. We took our room keys, and there is a staff offered to carry luggage for us. I told him no need as I just have a backpack. He didn't even want to show us where is our room. We are standing there looking for the room ourselves.
Diulas pada 07 Juli 2016

Chin dari Malaysia
Pasangan
Deluxe (Pemandangan Kolam Renang)
Menginap selama 2 malam pada bulan Juni 2016
Vacation
Strategic location. No much food varieties for breakfast
Diulas pada 28 Juni 2016

Poh dari Singapura
Pasangan
Deluxe (Pemandangan Kolam Renang)
Menginap selama 3 malam pada bulan Juni 2016
Holidays
Good location and nice breakfast. Highly recommended..
Diulas pada 25 Juni 2016

Khor dari Malaysia
Keluarga dengan anak dewasa
Villa Keluarga (2 Kamar Tidur)
Menginap selama 3 malam pada bulan Juni 2016
Not as what we expected
The room was fine, but the floor always feel sticky. Toilet got flushing problem which caused my parent to go for pool washroom instead. Breakfast was boring with limited choices But the environment was nice there. Room was neat and friendly staff
Diulas pada 22 Juni 2016

Low dari Singapura
Wisatawan berkelompok
Grand Deluxe (Pemandangan Kolam Renang)
Menginap selama 5 malam pada bulan Juni 2016
Pleasant stay :)
Quiet place away from the noises. Walkable distance to Jungcelon shopping centre (15mins) and Bangla Street. Value for money and very clean room/toilet - but the water from the shower head wasn't strong enough and water wasn't hot enough for the bath tub. The staffs at the reception were friendly but not the ones servicing at the breakfast counters. Overall a pleasant stay.
Diulas pada 14 Juni 2016

KK dari Malaysia
Keluarga dengan anak dewasa
Deluxe (Pemandangan Kolam Renang)
Menginap selama 2 malam pada bulan Juni 2016
Good
Good service
Diulas pada 05 Juni 2016

Didy dari Malaysia
Keluarga dengan anak kecil
Grande Superior
Menginap semalam pada bulan Mei 2016
Good stay
The staff concern for muslim for for our breakfast. They offered to cook another veggie fried rice for us,what a pleasant service. Worth the money.
Diulas pada 05 Juni 2016

andrew dari Singapura
Keluarga dengan anak kecil
Deluxe (Pemandangan Kolam Renang)
Menginap selama 3 malam pada bulan Mei 2016
Value for money
Good breakfast , 3 min away main road thus can sleep well. many restaurants and massage shops around, may book again in future
Diulas pada 04 Juni 2016


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