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Bagus 7,5
berdasarkan 2526 ulasan

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Pilih Jenis Pelancong

dari 2526 ulasan
  • Kondisi/kebersihan hotel 7,7
  • Fasilitas 7,5
  • Lokasi 6,8
  • Standar/kenyamanan kamar 7,9
  • Tingkat pelayanan 7,9
  • Harga berbanding mutu 7,6
  • Makanan 7,2

Abdulaziz A.
25 Juli 2016
enjoined water park
I advise for families it's excellent for kids

Colin L.
Hong Kong
25 Juli 2016
Good Environment! Poor House Keeping & Check-in
Unbelievable! I spend 1 hr. waiting at Lobby for check-in. Then, wait 2 hrs. to get in Villa. People are nice excepted Splash Water World entrance staff.

Chi L.
Hong Kong
24 Juli 2016

Telly N.
24 Juli 2016
Hotel is good but management is poor
Hotel is good but management is poor. The private swimming pool is big and nice. We are so disappointed or even angry. We reserved luxury 3 bedroom villa (via agoda) but they wrongly give us 2 bedroom villa. Even worse, the room is fully booked and the earliest time to change is the next day 3 pm. The staff "promise" to arrange extra bed for tonight when we check in. But when we back at 8 pm, still not yet set. We call the center over 10 times (few call no one answer). Each time they say coming NOW. Finally we hv the extra beds at nearly 11pm. The extra beds were wet as raining outside. As a resort, this is really poor experience. This make us a very bad impression and experience. The next day, we checked with the staff and "argue" for sometimes. As we had 3 family, they offer us a villa with 2 bathroom only which is vy inconvenience. After long "discussion", we got a 3 bedroom villa with 3 bathroom and a buffet to compensate the first night. Overall, the room is comfortable except the bad experience to changing room. But some maintenance is needed. The room lock is out of order, window handle is broken, some light cant switch on.......

Sarawuth N.
22 Juli 2016
nice hotel
good breakfast

Korea Selatan
21 Juli 2016
Mabe i was unlucky
Staffs were kind in general. The resort is big if u stay in pool villas like i did u may feel inconvinient cuz u need to call and wait for buggy all the time. The water park is great, kids would love it for sure. However, the break first is the worst among i been to. Prolly worse than PIC. Maintnance appeared to be the common problem in southeast asia resort. Our pool villa has large private pool with great privacy but we did not swim once in it. All kinds of leaves and other THINGS were floating and the staff told me that she would send somesome to clean it up which obviously did not happend. Sun blind were broken, bathtub was pouring yellow rust waters, and water temperature of shower was dancing up and down. Baby seat was dirty as hell. Overal mabe i was just unlucky but the only reason i would say i would visit this resort again is the waterpark.

Sukanya K.
20 Juli 2016
Have a good time in this hotel, value of money

Hong Kong
17 Juli 2016
A terrible experience in Centara Grand
-water pipes sound is too visible even in mid night. -safe doesn't work -some power supplier sockets don't work -room telephone doesnt work -call from corridor phone, never you will find anyone to pick up your call at any time. -you will find no staff with willingness to help. -after all it doesnt worth with the amount of money spent there. Terrible !

Parranee O.
13 Juli 2016
Experience on my last stay.
I am often stay in this resort. Check in 15.00 was made troublesome but check out is 12.00 and that is not very fair to the guest. The service quality is lower eg. a new buggy timetable.

Assylan T.
11 Juli 2016
Awful hospitality, honesty by staff was not good at all
I wouldn't go back to Centara