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Apa Kata Pelanggan Kami?

Pilih Jenis Pelancong
Cemerlang



dari 1113 ulasan
  • Kondisi/kebersihan hotel 8,6
  • Fasilitas 8,3
  • Lokasi 8,5
  • Standar/kenyamanan kamar 8,4
  • Tingkat pelayanan 8,4
  • Harga berbanding mutu 7,8
  • Makanan 7,8
Urutkan berdasarkan
Ulasan yang terverifikasi

Lisa B.
Selandia Baru
23 Agustus 2016
Definitely liked our stay here!
Great hotel with spacious room, nice pool and helpful staff.

Hyerim N.
Korea Selatan
20 Agustus 2016
good!
Room: wide & clean but expensive...

Taek-Gwang L.
Korea Selatan
19 Agustus 2016
Location is perfect
Good location. The staff is so kind. The pool on the rooftop is fantastic.

Kheng G.
Singapura
14 Agustus 2016
Attitude
There is no queuing pattern or system. Counter adviser simply take whoever walks in or cut in front. Front desk is not polite. I'm a customer, I don't owe the hotel anything or the staff!

Jayesh P.
Inggris
09 Agustus 2016
Nice hotel and good location
A nice hotel and well connected. The staff we encountered were friendly and willing to help.

Sungwook L.
Korea Selatan
08 Agustus 2016
excellent
very good trouble

YIRU S.
Taiwan
29 Juli 2016
the concierge is terrible
Originally we were supposed to have a good stay, but it was all ruined by the inattentive and terrible concierge service next to the front desk. We bought food that requires refrigerator, we called first to inquire if the front desk could put the food in the fridge and they said yes. Then we gave our food to the concierge and remind them again that it has to be put in the fridge. When we return to the hotel ready to pick up our luggage and the food, we discovered that the food was hanged on our luggage outside the hotel, and everything got rotten. We were very angry since it's a waste of food (we could not eat it again after it's exposed in hot weather for so many hours) so we complained to the concierge manager. The manager distrusted us and treat us like we were lying. We were furious and disappointed about how Royal Garden Hotel treat its customer and reluctant to apologize when it's their staff's fault.

Ruo T.
Malaysia
27 Juli 2016
Good location
Good location, expensive tho.

Riko W.
Jepang
27 Juli 2016
It was nice staying here.
It was my third time staying at this hotel and I thought their survise skills were getting better than previous time.

Chiang P.
Hong Kong
26 Juli 2016
Comfortable
Appreciated they fulfill our requested.